McDonald's Japan

Good Behavior 👍

Support is not available. I placed an order through the app, but what I received was not what I expected. I tried to contact customer support, but there's no way to speak to an actual person or get immediate assistance. All I could do was submit a complaint, with no clear way to resolve the issue or get my money back. So basically, I paid for an order I wasn't satisfied with, couldn't reach anyone for help, and ended up losing my money. Absolutely unacceptable customer service.

For some reason after adding my phone number, I started to receive scams WhatsApp messages Something that never happened before and i haven't share my number for a long time so it's pretty suspicious

I couldn't add my address!!

update: I'm uninstalling this scam. got a large fries with a medium portion last night. garbage app for me. my local McDonald's at 枚方バイパス is so bad that I can't even get my delivery.. they just sit on it for 15-20 minutes, then call you from a private number then later from the branch all while not doing anything for the order... three times now I've had bad deliveries with them! all while paying your "app premium pricing" for this "amazing service"... I'm deleting this, it's got no purpose..

I order but suddenly I did not receive my order that was the bad experience next time I will not order again.

2026/09/11:追記 アプリではないが、店舗の順番待ちの掲示板の文字色が白地に灰色なので見難い。もっと分かりやすい表示にして欲しい。 商品待ちのアニメーションが気忙しくて好きではない。機能は問題ない。

アプリ内で言語設定できるようにしてほしい。メニューのハンバーガーまで英語名になって、元の名前が思い出せない。選びにくい。

I couldn't read anything, nor do I live in Japan, but it was what was advertised.

i tried signing up thru twitter but it said its already "SIGNED UP THRU TWITTER" when its not....I tried signing up thru my email but i cant click the i agree with terms button! pls fix asap

awful! no status updates when ordering food. if breakfast orders can't be completed by 10.30 the app should have a cut off time. had to wait an hour and 30 minutes for breakfast!

worst app uninstall

Shows you the standard in-store prices until you enter and address... THEN it doubles the prices AND adds a delivery fee. I'm only ordering because I'm sick; next time I'm uninstalling this and we'll see if Burger King is any better...

the delivery service is so slow..it take so long to arrive the order

nice

Everytime I tried to add my credit card for a mobile order, the app would ask to verify my credit card through the company. After verification, the credit card would not be saved and the order would be lost.

app does not work.

kuwait no 🚫🚫 werk yy

Stupid app, load forever when you are on slow network speed. Cause the app just have a billion ad to download and the stupid map that noboby ask for. All I need is the menu and the pay button and that's fk it.

使い勝手良いです、あとは端末認証を入れてくれれば尚良し

いつ立ち上げてもキャッシュクリアをしてもログインし直してもクーポンを表示出来ない。クーポンは無いものと思った方がいい。

very good

I speak English language but not real chicken burger and bad chips

Great for gaining points but cant order delivery. Every time I try the order button stays grayed out. I have to order on another site (UberEats) to get stuff delivered.

my taste. 💛

Lost 500pts I won't get back even though I couldn't use them. This app should be made better to confirm if points have actually been redeemed or not before deleting them from my points. Programmers need better programming skills. 26/06/08 So the app programmers must've disabled my credit card for McDonald's as I couldn't make mobile payments or kiosk payments either and lost another 300pts today. Incompetent Japanese programmers!!! Koreshika dekinainokana???

見にくい。 ポテナゲセットとか、内容を見たいのに「詳しく」が常に無いから、わざわざトップページにいかないとみられないのは不便すぎる。星1

submitted a delivery order but stayed in "order accepted" status for over an hour, with no updates whatsoever, until I cancelled it.

このアプリは使い物になりません。私はただクーポンを使いたいだけなのに、クーポンを選択すると、レストランの場所を入力するよう求められます。場所を入力しても「その場所は見つかりません」と表示され、結局は東京周辺のレストランばかりが表示されます。私は東京から遠く離れた場所に住んでいるんです！クーポンを使うためだけに個人情報を提供させないアプリを作ってください。

App doesn't load... keeps staying at the Macdonald logo even after restarting and redownloading it. It used to work when I visited Japan in 2024. OPPO Reno 4 pro

it's say it's in English but still Japanese everywhere

Login with Facebook doesn't work, login with X doesn't work, register with email is buggy. Tha app keeps canceling my order.

クーポン使用　急に出来なくなりました。 使えるようにして下さい。

useless app 😔

Could not open app, stuck at McDonald's logo, Google Pixel 9.

Retarded. After credit card payment/mobile banking app approval, it requires you to tap again "complete payment" button. If not it cancels the order. I have never used an app as stupid as that.

useless

Can't restore password, can register with Facebook nor X

can't get points

good

very good quality service

Te amo ♥️/♥️

good

Coupons never load - App is useless without deals ​I have been using this app for a long time and it worked perfectly until a few days ago. Now, the 'Deals' section is completely blank. The rewards and menu load fine, but the coupons—the only reason I use the app—won't show up at all. I haven't changed my phone or my settings. It seems like a recent update broke the coupon feature. Please fix this, as I can't use the app to order anymore.

トッピングを減らすことしかできず、追加できません。店舗の新しいセルフ注文画面ではトッピングの追加ができるのに。

Doesn't do anything. Just displays a white screen with a big m. Definitely a waste of space on my phone. However, the uninstal button worked perfectly.

excellent service and delicious 😋😋😋

unusable

it doesn't explain anything in English

garbage

doesnt work anymore. just the mcdonalds logo on a white background, it never actually launches the app

.Good.

I love McDonald's

web注文できなくなったね？最低

أحب McDonald's 🤍♥️ ILVYOU TOO 🤍🎀🦋

ちょっと前までwebから注文できたよね。アプリ必須にする必要あった？ 利用減らすか、敢えてレジで頼んで店員の負荷増やすわ

everything is going okay 👍 to be amazing for the bank everything else is ok thanks for letting me know what time works and is fine but everything is going well for you want it to be done in English from french to English from Spanish is fine but everything everything I have a question to the house and everything ready to leave work and I don't know what time are they and we will talk about it tomorrow hopefully it would be amazingly for everything I don't have any other plans I have a few thatI

エラーになると返金に1週間かかると言われました。アンインストールします

hard to login

hard to use coupons

I really hope they will add a feature soon to be able to choose the branch when ordering mc delivery. There were many instances wherein the default selected store (nearest) canceled our order (breakfast meal).

good

何度再インストールしても正常に起動できません。

the burger and the service is too good , appreciatable and fordable .. its too good 👍

the site looks very promising but till am able to withdraw i won't give 5*.

we're not in japan

very good

CONTENT_DELETED GREAT APP, BUT CANNOT RESIST THE FOODS RIGHT NOW. TRY AGAIN LATER.

best

good

Excellent 💯✅

made me log in then wouldn't give me the right coupons. Junk

ok

bill paid payment

It's useful, but the lack of full language support can be painful. I wish I could set everything in the app to English.

ordered food, said it was delivered but nothing came. Stole my money

Very difficult and I don't live in Japan but in dublin

アプリが不安定で使い物にならない。以前は使いやすいアプリだったが、最新版は注文する店舗を選んだ時点でアプリが落ちて最初の画面に戻ってしまい注文できない。何度やっても同じ、スマホの再起動、キャッシュのクリアをしても症状が変わらず。こんな不具合は少し動作確認すれば、すぐにわかるはずなのに、何日も放置されているのが信じられない。

間違った注文が届きましたが、チャット サポートに連絡する方法はありませんでした。私はまだ日本語を勉強中なので、電話サポートよりもチャット サポートを希望します。問題を報告して注文を修正する方法がありません。

Ridiculous gap from 10-10:30 when you can't order anything on either breakfast or regular menu.

表示言語の変更ができないのがとても不便です

Not working

The operating hours are inaccurate.

起動すらしてないのに停止しました、とポップアップがでる。しかも何度も。その度にスマホが少しの間止まるのでストレス。再起動してもアップデートしても直らない → 今のバージョンは起動はしてある程度普通に動く模様。とりあえずモバイルオーダーはできました。 ただ、クーポンがUnexpected errorで表示されないなど不具合は残ってる模様

抽選って馬鹿馬鹿しい。即アンインストール、もういかない

Never go to McDonald cos unlike many of their Japanese counterparts which are more delicious and cost the same, they insist on not having a vegetarian option (they have things like salads in other countries though). Installed the app only because of the Evangelion promotion in Japan. Didn't win, however tons of resellers did and are reselling the set for 4 times the price. Consolation price was a 90 yen coupon, wow, impressive. Useless, uninstalling.

Garbage app, can't make orders on it. Use Uber instead

Delivery glitch? Even though houses across the street can get deliveries, I can only sometimes get delivery through the app from the same restaurant even though I'm only a few meters away. I can also only get deliveries before 5PM. It doesn't make any sense.

Mcdonald's has stopped offering nutritional information for each product. This lack of transparency is frankly baffling and I lost all interest for their food now that I can't even check what's inside.

Неплохое

Nice

Pick a location App reboots Pick a location App reboots Pick an item Pick a location App reboots Worst app I've had the misfortune of using

It's geat

A testament to apps. Thank ya for taking the time to make it

Good

Free coupons available

Good design but can't customize orders No option for ketchup No option for light ice

最低だ注文が確認出来ない。何回か注文したのに届かない

I ordered first time but it cancelled so disappointing service

English version is useless.

This app no longer offers delivery. It says a driver is not " assigned yet" and then no updates and the order never goes through and no further messages. This has been happening for 1 month.

Doesn't work at all. I only recommend downloading this if you want to keep watching the Big Mac icon.

not useful at all, poor services and bad food quality, I've order last week and I spent all the week at the hospital, do not recommend🚫

I ordered delivery and was given an estimate of 20 mins. The food is prepared already, but the delivery time shifted to an hour later. So that's extra cost and an extra long wait, only to receive cold food... The scheduling logic sucks! Delivery can't be trusted, but at least it works well enough for pickup orders.

The coupon menu goes to find nearest Mac but all coupons are the same. Don't understand why it does that. Seems like wasted bandwidth and time. Previous version was better, where it would just send you to the coupon page and not your location.

After ordering, a confirmation email with half the numbers of my credit card in plain text was sent. Will not use again due to this security risk.

So easy to pre order your food for collection or delivery (especially if you're a foreigner!). Amazing deals and easy to navigate Great app!

I have made probably 20 orders with the app and it has worked every time. Good user interface and easy to use.

UI changed a few months ago. Map is nice but not when I'm in the actual location. English support is horrible. (It's 2023, right?) Sometimes coupon selection is limited; why bother.

Used this app in a Japan trip. The English in the app was an amazing aid to order easily in mcd Japan without queueing. I was able to register and add my multicurrency Mastercard without issue, then easily order as the user experience and user flow is similar to mcd SG app that I'm used to. Won't even have realise that the store had ebi/prawn nuggeta without the random browsing of the app.. Thanks!

overall great app, I just wish it will let you know to pickup when dining in rather than looking at the screen, it leads to a long line of people watching a monitor while you could be sitting down just waiting.

Today I ordered from the wrong restaurant because the app removed my usual place from the list. There was a reason for this, my usual place was having an outage and went offline. But I ended up ordering wasted food that I couldn't collect. Why do they just delete restaurants instead of giving more information? Also, I don't read Japanese, so I go by the pictures. I wish the stores also had English names.

Doesn't accept overseas credit card، and doesn't have a real discounted offers like other countries.. 👎🏻 👎🏻 👎🏻

3 months in, I still can't add my credit card details. Always an error.

I was waiting for my laundry to dry, so I went out to get food with the thought of me not having to talk to anyone bc I don't speak Japanese, and of course, it's raining outside and the app doesn't want to load or can't find any restaurant at all bc t-mobile sucks and I ran out of 5g unlimited so now I'm back at the hotel waiting for my laundry to get done and now that I'm on wifi it works instantly. Great

Please include the option "with or without ice" in the drinks when ordering online. That would be great.

Easy to use. No issues. I think the coupons could have better deals though, 10 cents off really isn't a big saving...

Even though the app is in English the news/campaign notifications are in Japanese. Also, we need to be able to pay with services like Google Pay, Samsung Pay and PayPal.

It works well and helps keep from causing the Japanese workers issues with communication. If you ask for no ice, they allow it as you drive through.

Mostly positive but why is the store i go to normally not available and my coupons dont load half the time. So many bugs.

Mustard sauce packages are no longer available with french fries. I've lived in Japan for 8 years and I've ordered mustard sauce with my french fries paying 30 yen extra per sauce package. I was happy to do so. One restaurant at a shopping center sold me a package recently for 40 yen so I know it's possible. But today I was told this is no longer available. You have lost me as a customer, I will tell everybody about this new policy. I can't understand your thinking. Money is money let us buy it.

New app really bad keeps stopping, closes the app. The old app was working great, Why take a good app and change it to one that sucks. Went to MCD to mobile order, had to update, then couldnt use the app, Was already at MCD with no credit card in pocket to order without app. Was very embarrased depending on the app. If MCD had to give free meals as a sorry, I bet it would get fixed correctly.

Generally good but what disappointed me with the renewed app was there seems to be no way of specifying that we want to have a ketchup with the fries. Before there was a comment field before finally submitting the order. Now it's gone.

Old "McDelivery" app stoped working, Gine. I'll use the new app. Oh wait. My login and password doesn't work. Fine. I'll make a new account. Oh wait. I can't get past the "agree with terms and conditions." It's impossible for me to create an account! McDonald's you suck!

Used to love to dine in, but since there are alot of unmasked foreigners that frequently use the restaurant, I do not go there as much as I used to. Since there are now different ways to order, I can pick-up, drive-thru or have delivered. Excellent! For those who don't mind going in... food and service is still great!

"No open restaurant nearby"...McDonald, what did you do with this new app? app is more beautiful than before but delivery is broken

so nice to be able to order in English.

Disappointed with the delivery feature.. I was bout to schedule a delivery til it automatically cancelled it saying "There are no open restaurants nearby." Theres one just like a few kilometers away and it's open very early. Like you executives of McDonalds got nothing to do except just stopped service in the McDelivery App. Shame on you Japanese...

no need to fall in line, mobile order is awesome fast like flash within 1 minute the order is prepared . We order dine in and deliver on table.

Makes it very easy to order and don't have to worry about being able to speak Japanese. Everything in the app is in English.

Can't find restaurants on this app while GPS works well, even when I'm in front of the restaurant.

does not support android 13. freezes when using mobile order. 2022/10/5 Confirmed the fix.

App broken after Update, randomly crashes after 20-30 seconds

So much better than McDonalds Australia. Better product range, more interesting combinations and the app is far more visually appealing. Why can't we just have McDonalds Japan in Australia?

Inconvenient. You are forced to update just to use the app when there's a new update.

Two visits in a row I was not able to order the Big Mac set as it shows as unavailable. Had to go into the store to order making the app useless.

Fantastic. You can order your food and you barely have to interact with anyone.

super convenient! really good for customers that don't speak Japanese. 👍👍

Since my daughter was 2-3 y/o and 'til now still enjoying McDonald's meal , affordable and all tastes good 👍

The store is very clean. The staff and friendly and helpful. The food is great and they are very fast. Great McDonald's.

Great app, can cutomize burgers and order on the train so it's ready when I arrive. Couldn't ask for more.

WHY is this junk app installed on my phone? I gave NO permission to install it. I guess it's through some bs partnership with Docomo. I don't even use Docomo as a network. This is unacceptable. I hate McDonalds even more as a result. 勝手にインストールするなんてありえないです。

The order number is not displayed in the English version. When I tapped account and then order hsitory to find my order, only an inquiry number showed up and the store employee didn't recognize it. I had to check my email to find the MXXX number for the pickup. It was a little confusing where you could pick up and whether you still need to line up too. The store staff at APIA were not helpful when it comes to an English app interface. Couldn't use Rakuten points even though I entered the info.

Updated to 5 stars! Now I can customise my cheeseburger to skip ketchup! Well done. One last wish: a short description of special items. Good. I don't know why people still queue up to order. BTW, best to add a one line description of special items such as "Tsukimi Burger" - no idea what's inside just by looking at the photo. Changed from 5 to 4 stars because: Unable to specify options such as no ketchup no pickles in a cheese burger. I could do that in a large screen display app in Hong Kong.

I could access delivery but when I tried to login to track it didn't recognize me and wouldn't send a password reset mail. Live chat said they couldn't do anything and wanted me to call a phone number that costs money for help. Won't use again!

This McDonald's Japan app has English version. It helps me a lot of the people who doesn't understand Japanese like Kohya Suechika. 🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧💟💟💟💟❄❄❄☃☃☃✨✨✨👍👍

It works well. I guess its user-interface is good.

Tried to use twice and both times it hasn't worked. Waste of time trying to use it

Keeps breaking. I can't add credit card details or order anything.

After reinstall it, I searched for English version and didn't found, so send me it link, as I seeing only Japanese version

Was working great for months then out of nowhere the app has to be reset in order to find a store even with GPS or searching.

After the latest update the app no longer automatically finds my nearest McD ... so I have to do a manual search before I can place my orders. Not so convenient anymore.

Serves the basic needs of ordering your food without going to the counter. However, i wish McDonalds can wait longer before updating their app. Almost everytime when I use the app at the restaurant i will have to update it first, but yet i don't feel that there are any significant changes or improvements from the last version of the app. also, i wish there was an option to leave comments or a customizable option, for example to remove pickles from burger, or to request for fresh fried fries.

This McDonald Japan app has English version. It help me a lot for the people who doesn't understand japanese like me.

Works well. Just wish you could customize sandwiches. I.e no onions.

Mediocre App It allows you to see the deals and use them at the counter. It allows you to order online and skip some hassle. It presents the online order entry point and various views is not adequately clear. The way order receipt is handled is distracting (actively needing to dismiss the receipt mostly ) It lists location by last used and not nearest without a clear indication is frustrating. I ordered meal 40k away cause I didn't look closely enough at the location info & no cancel option

App has severe problems loading all the tabs for a mobile order. You have to back out and reload up to half a dozen times to get all the tabs to load

I think this app is really good, I only wish that when selecting the restaurant it would list them by distance reliably. I accidentally ordered takeout from a very far away McDonald's without realizing it and couldn't find a way to cancel the order so I could properly order from the restaurant I was in without saying I had received the food. The other store's employees must have been confused by their Phantom Customer and the wasted prepared food.

The way the that app has you complete feedback from your last order (which may have been weeks or months ago) is confusing. Store participation in the mobile order points card is inconsistent and needs an in-app digital replacement.

The mcdo app will not allow me to create a new account. I'll type my sign up email and password, but the SIGN UP button is still grayed out and will not respond. Also, I figure that I need to read privacy terms first to continue, which I did. But there's no box to click or check to confirm I read the Privacy Terms and Conditions so the SIGN UP button remains grayed out. I cleared memory cache and data. Uninstalled and reinstalled the app, but still cannot sign up for new account. Please fix.

Why there isn't an option to request for ketchup??!? Everytime I have to go to the counter for it, wouldn't it be better if you could deliver it to my table with my order?

mobile order is not recommended even when i payed for the order it didnt go through and doesnt even reload the page so it just took my money just like that

I paid via Line Pay 2 times, but I cannot order anything. Please refund my money!!! --- Edited. I got the refunds Thank you for your support!! This app is very convenient.

Is it possible to change the lanugage to Japanese? In my app, the menu is all in English...want to have Japanese. Anyone knows how to do it?

Super easy to use. Don't really need to know Japanese. Very convenient

Easy to use But can't use point cards! You can use D point or Rakuten point at the counter, but not by mobile order. Why are we penalized for making things easier for everyone?

Edited - English support has been added but the home screen is still filled with promotional images in Japanese. The coupon page is exclusively in Japanese. Please make the coupon detail text so that we can copy/paste into Google Translate at least.

Unable to register the account even chouse a social media provides by the app.

Its good that this app now supports english but it should be optional.. If you are forced to read the burguer names in english you dont know the japanese pronounciation and the staff most likely will not understand if you order with the english name

Finally they have English version in Japan. Its American company and having zero English before did NOT MAKE SENSE.

It's a scam. Unlike a normal app, it will force you to update it in order to use it, a few times per week. If you fail to update, they will freeze the app. I wonder if they are partnering with mobile company to induce the consumption of data. I will give negative 5 stars out of 5 stars if this option is available.

No English interface. You can't order delivery from it.

I really hate the layout of this new version. You can't save your favorite coupons anymore so you have to search for coupons everytime. The new order online feature doesn't allow you to get or use points for your orders. So unless you're really in a hurry you might as well just order at the counter. There is also still no English support.

It's just stuck at the 100% beef page. Can't progress as there's no prompts or buttons to tap. Useless app for me. Using Pixel 3XL

No language support so unusable unless you are Japanese or you know very good Japanese, unless there is English support added I cannot add higher rating