CBORD Patient

Doesn't delete old accounts. I have to go into hospital once or twice a year. once I leave hospital, I can no longer use the password when I return the next time & I can't enter a new password because "account name already exists". How many email accounts do I need? The app should either delete the account name or let us change to a new password. When I could use it, the app was very good. Now I am just very frustrated by it!!!

shocking when you sick in hospital impossible to use

Rarely connects to the server. UI is unclear: no way to look at info about #s for a choice; main "categories" menu is not always easy to find -- it's not a standard "hamburger" menu. This app is pretty simple and the UI/UX should be easy to use. It's really poorly done.

Great to order my own food in hospital, so its a good concept. Some basic improvements to the app would make it more user-friendly: 1. when signing up, the date of birth fields need to be wider so the whole dates that have been typed in can be seen. 2. the patient id field only wanted the number not hospital acronym at the start of that number. There is no tips about this. 3. Password does not have to be that complex. 4. Make it remember log in, even if for 7 days.

I was re-admitted and it wont allow me to order meals

it doesn't work

Very easy to navigate.

logged in ordered 1 x, that is the only time it has worked. keep getting error, please try again later. I have tried multiple times. no luck! Wish it did work!

love it

Just ordered my first breakfast & morning tea. The app is very quick to download & easy to use. Thank you. Brian Audley.

used once . will not let me login at all now. terrible app

Didn't work despite all the correct information, and it doesn't cache the info so you have to type it all in again to even try. Meanwhile, the MyChart app has a "Let's eat" option which does work (and has a CBORD backend) My advice: skip this and go look in MyChart if you have it.

It stops working and there is no way to get it to work. It's disappointing, can someone check it asap. Using it again n the issue are still the same. Grrr one year has passed.

Very user friendly.

can't get on this app

Good but it needs 2 options. 1. Save the password so you can auto login when you open the app or enable phones biometrics. 2. Enable editing of your order . Currently you need to cancel the existing order and start again if you want to change one or two items. You need to manually add milk to tea and coffee in a separate menu option. You need to add butter, spreads in a separate menu option to bread. Same with salad dressing. Put em together with their corresponding items

GARBAGE! Doesn't work! tried for hours

The App's designers need to sit with patients to see how difficult it is use this App., and then decide how to improve the App's performance

I've used this app daily for multiple months to assist a family member with choosing more variety and healthier meals 💗 occasional glitches, but overall it's incredibly helpful to have.

it doesn't work!

keeps loving me out and having connection issues even while using my Data??

if you are a patient trying to order food through this app, you'll likely die of hunger. if you are friend/ family member using this app, you'll end up becoming mental patient trying to use this app.

cannot login. kicks me out immediately after entering the facility ID

This app is very nice. It really needs a re-order capability so I dont have to select the same items every single time.

can't get to load

very easy to manage

it's a really convenient app that saves a ton of time. however it does have its random glitches, such as the doomed you only get to order the brown rice for a meal until the people that work in the kitchen cancel that order for you.

I got in once with no problem now I'm having difficulties

this app is horrible keeps giving error message cannot even login

used to work good. used many times during lots of hospital stays. now - doesn't work till 10 am, miss breakfast. doesn't work more often than does during the day. end up using the phone which we hate! get the app fixed! it used to be so good!

functional, but very poorly set up for hospitals. no accessibility options, asks patients to log in every time while they likely have reduced capacity. often confusing layout and no ability to edit orders, only start from scratch.

good

horrible app, whoever coded and designed this needs to go back to school. a 5 year would could make a better working app.

doesn't remember logins (and why do I need such a secure password - is someone going to hack my account and substitute a different type of hospital food?), is slow, and far more annoying than just calling with an order

no dark mode option. app is almost useless.

App runs room for improvement. Menu item list display svg which may mean scalable vector graphics. which could indicate improper formation of code

I can't get this to work. I keep getting the message that the hospital login is not available.

will not connect

cool

Doesn't work at all.

does not work. repeatedly says cannot connect once logged in. Will not take thr facility ID and boots me out to log in again.

Absolutely brilliant. So easy to install and use. Order your food instantly - what you want when you want. Makes a hospital stay so pleasant.

don't work. won't let you log in.

created account unable to login

Won't let me sign up! Asking for my MRN but when I put it in it won't let me move to the next page. I copied and pasted the number so I know for a fact it wasn't a typo

doesn't work, menu is blank

can't even except my name or hospital number

Terrible interface, very clunky to use. Examples. It gives you an option for a chef's special but doesn't say what's in the special. Another example. I ordered two eggs, a sausage and a hash brown. that takes you to the 4 items per main meal category. Salt and Pepper is considered a main. So I couldn't get that. Once the order for breakfast goes in. you can't make any additional orders for the time slot. Even for things like tea!coffee, toast etc. I just had to call and order the extras.

a waste of time for ordering food. limited menu picks. can't move forward. gave up!

I cannot make an account. I've had the same medical records number for almost 20 years and the app says it's wrong. Even the nurse confirmed my number was the same

great graphic design

Extremely slow app. Non user-friendly design. Doesn't save login! Things can very easily be missed if you don't know (e.g press the "categories" button to order drinks, etc with meals - also a tip, order an extra tea bag, otherwise you may end up with a cup of warm water and nothing to put in!). To the developer: Did you actually do any testing on this? And on more than 1 device? I couldn't go "back" until I enabled dev options and set my device to render apps below the cutout (status bar).. 👎

hard to ser up

doesn't work. these apps are never tested appropriately.

Quite literally might be the worst app I've ever used.

deleted, reinstalled, still won't open, when it does will only allow a staff id not patient. why did we waste public money on this failed app

obviously vibe coded. terrible app. makes hospital worse.

Egg-cellent app. The Toast of the town! You won't feel hungry for more, this App really takes the cake. Ok, I'm finished with the food-puns. clarity on the quantities would be helpful. Total per section and total per page specifically, can be confusing.

assanine. if Cleveland Clinic refuses to hire programmers but advertised they have online ordering anyway, it's the CEO, and his greed. and the way they always keep that advertising up anyway, as if inpatients can use this.

Won't let me login through the app or through the website. Constant error of "Can't connect, please try again." I have uninstall/reinstall, reset my password, cleared cache/cookies, swapped between data/wifi, nothing works at all. Would like tech support beyond "Have you tried turning it on/off again"

app is functional and basic, but RMH kitchen just ignores orders made through the app and gives you whatever they fell like giving you.

no food available in the app, had to call and wait 10 minutes for someone to answer

I need this app please

We Love This Application.

cant get into app

Frustrating, confusing and difficult. Having to go through the first time set up everytime. If it could save information, that would be nice. Add that to orders with missing items. Orders that don't show up at all. You can survive as an inpatient if you bring your own food or are able to have people bring you food.

won't allow me to create an account. the information was given to me directly from the hospital staff, app says it's incorrect/not found.

patients are missing out on meals because they can't use the app for one reason or another. food when delivered can be very cold when it has finally arrived.

Will not let me create login. Says patient ID is incorrect. This app is no good.

can't get the app to open with my numbers

Good

Doesn't work constant crashes can't access dinner.

Doesn't allow me to order what'menu is in front of me

Can't use

It would help if you could search by the hospital name, as the facility ID is not always made apparent by the hospital. Also, it doesn't handle proceeding zeros on the MRN. It could strip any zeros from the front of the MRN

App didn't work

I read the directions and tried to set up the account. Nothing works!

This app is cloned. Please remove all devices from this app.

Good

Useless

terrible. installed and uninstalled twice and followed every prompt correctly. keep getting the same error message: "can't order due to location". complete waste of time.

This doesn't work for Footscray Hospital

This is a really good app and easy to use, my only problem is that why is it that we can't make special requests on on order for example if I order the pot roast with gravy why can't I request it without the gravy, I have to pick up the phone and call the company and speak to one of the Representatives. So that's the reason why I'm giving you a 4 star review oh and also when will there be a change on the menu, tired of seeing and ordering the same food over..👍👍👍👍

Interface is fine. But I can no longer connect. Clearing cache, reinstalling, and resetting all do nothing. Is this a problem with the program or maybe an issue with how it communicates with the hospital?

Very, very clumsy. Not user friendly. No option for other drinks like lemonade. Can't go backwards or end up logging out and have to log in again. Recommended- not really.

Would not let me get into app. Said my number was wrong. I tried it with the C and without

It doesn’t work. I cannot install on my phone. It shows some older mobiles that I do not use anymore. This is rubbish. Less than one star.

The Prince Charles thanks for dinner 🍽 hambger and everything lol tu 3 sep on Melbourne cup day in Brisbane chermside love ❤️

Been hospitalized for over a week with no discharge date in sight, but still getting an error message when trying to create my account that says no patient found with my MRN :/.

The inability to order meals for the next day till after midnight is monumentally unhelpful.

Useless menu ordering system does not make sense.

Spent a week in hospital tried downloading this app daily. deleting it & reloading it 6 times, it didn't work once. It would be so much easier if it had worked as there were always long wait times for the phone to be answered. The food the hospital served was amazing however.

App not working.

Easily the worst user interface I have ever used. Forces a full login every time it's opened, refuses to allow you to save login info. And God forbid you ever accidentally touch the back button, you're logged out instantly. Bear in mind this app is intended for HOSPITAL PATIENTS to order their meals - NO sensitive data is exchanged. Once logged in, when you select the meal you need, instead of opening the options for that meal the app defaults to whatever the 1st items are. Google cutoff. 😤

Horrible app. Slow, stated it would limit your selections based on what your diet meal plan is by your Dr. Try to order and stated not eligible to order due to diet order. Worthless app, it is 2024, and for an app that should be very useful, this is Worthless, and needs to be fixed instead of having to call.

Do you know how difficult it is to scan a QR code on your wrist band? Absurd app

Simple and excellent

App would not take patient number. By the time I figured out that the leading zeros needed to be left off, it was past 7. So 'No soup for you'... :/ Also. It is 8.30pm and it won't let me order tomorrows breakfast. So I either stay up past midnight, or wake at 5:45am to get something to eat at 6.30 ?? Neither seems like a great idea when sick and hungry.

I am continuously logged out without being told and my orders at the hospital keep getting delayed. Out of my four meals so far only one has been what I ordered from this app

Though this app is convenient for ordering meals for the elderly in hospital, it doesn’t allow you to order sugar after breakfast or milk for Coffees and teas. It also didn't allow you to order another drink/ juice at meal time after your coffee/tea. Needs more user friendly updating.

App is extremely slow. Wesley login requires you to remove the 00s at beginning of your wristband number. Can't get breakfast delivered before 9am in the 5x I've stayed, so I have to call each morning. Can't edit placed orders, have to cancel them. Can't place secondary order in case you missed an item or want extra water. Can't message kitchen through app or contact staff. Room for a LOT of improvement given the cost of hospital stay!!

The app installed smoothly and I could set up the account relatively easily by scanning the hospital wristband. But the app could use a couple of improvements to make it better for the patient: (1) a way to edit a meal order when the meal is not the next meal to be served. Right now you have to cancel the order and start over. (2) a way to contact the meal staff when what was delivered to the room is incorrect or incomplete.

The app NEVER works. Even when the app itself processes and does everything, the users on the other end do not know how to use their own software. The app itself is static and allows only things within the rules, but it forces you to call a human to actually get your food. What will fit on the tray from day to day is 100% up to who is working that day and how much they want to work.

Has this ever been tested It's so full of bugs and so non user-friendly that it shouldn't even rate as a beta version. Hospital patients, many of whom would struggle with using mobile devices, will struggle with this. Why is it necessary to log in with a complicated password every time you want to use this app? No facility for biometric login. Why do you have to wait until midnight before ordering the next day's meals? Why is ordering a small pack of mixed sandwiches impossible? And there's mor

This is the absolute worst app EVER! Whoever made this should feel nothing but shame for putting it out there. It literally does not work. Ever. I ended up deleting it. It's sad because it would make things easier for patients like myself. They should just take the app off the market because it is completely useless. It's not even possible to log in with it. All you get is an error message. Pure garbage.

I almost never write reviews for apps, but given health professionals use this to try and take orders for patients it is ridiculous how poorly this works and how frustrating it is. The developers need to do something about this! The app will create an account then lock you out of ordering with error messages. 1/5 times I tried to use it it was successful but took almost 30 minutes to order. The menu was wrong too.

This app and the website have error messages every time logging in. I found that if you select "Create Account" and Skip the email and password creation, it will work. I wish the same foods were on the app as the menu! The menu has much more choices, but you can't order ahead of time.

Worst app I've used in a long time. When calling someone on the phone to order is easier than using the app how embarrassing. Menu items on the app don't line up with the actual menu in the hospital.

If you create an account and try to log in, it will take you over an hour with multiple attempts for it to maybe log you in and when it finally does and you order, it may not actually place the order so you have to spend another 30 minutes logging back in to make sure it actually sent your order through

When you can get it to work its great, makes ordering easy especially if you are on a specific diet. However that being said it glitches, it will drop some things off you order so you must go back and check the order summary before you schedule your tray drop off. It will show error messages for no reason then the next time you try it no error. It has potential but feels like an Alpha and really needs to be addresed.

Horrible, extremly gltchy, imposible to use. It kicks you back out 4 out of 5 times you try to log in, when you manage to log in, it does not detect your choices, so your selection does not shows up and you cant place the order. I end up placing my order by phone everytime I try to use it. I really wish it worked, it would be so much easier.

Garbage, I have logged on 7 times and it took at least 4 tries, most 6/7 tries, before I could complete an order without an error message and had to log in and wait 1/3 minutes connecting.

Horrible Used this app in October '22 slow and kicked out several times. Took over an hour to order 3 daily meals for my 93-year-old father. Now December '22 and it won't even let me log in. Keeps saying error try again. All the stress of a hospital stay, and this is not helpful in any way.

Complete failure this app is a mess full of errors and failures didn't work at all. Crashed every single time.

I had a lot of time on my hands, so I was determined to make this work! Unfortunately I don't think anyone's ever actually tested it, and every error you get sends you back to the login screen. It's also brutally slow despite having a new phone and fast internet connection.

It's a great idea but it simply did not work for me. It is unable to load pages, and when it does and registers errors and logs you out. Hopefully it can be fixed.

App is a joke. Menu does not match the actual menu. Spends more time exclaiming errors then some how functions on? If the app would load in a reasonable time then actually work itd be worth forgoing the massive hold times. BTW The illiterate will not be using this app Pictures are a waste of time and are probably to blame for the plethora of times app completely flops. Someone really crapped the bed with this app. Clean it up and simplify with LOGIC and COMMON SENSE might just have a winner?

I RATE THIS APP A ZERO! And that's being generous! Save your sanity and just call in your food order. Slow, clunky, logging in is a nightmare and keeps displaying error messages and then IF you are lucky to get in, it may or may not take your order and then kicks you out.

If only it would work. I want to loke it but it's constantly lagging and giving errors messages. When it finally lets you pick items for the meal and go to order summary to place the order, it says no items added to your order. Very frustrating app. 😕

This app doesn't work at all, I've tired creating a new account nothing I do works. It takes forever to load and when it does it either says something was incorrect or the connection failed. I've used hospital wifi my data and hotspot and nothing works

Terrible app. It takes so many attempts to log in and continuously crashes it makes you want to throw for phone. It is supposed to make ordering meals easier but makes it more stressful all while being stressed out in a hospital. It needs to be fixed.

Constantly freezing, error messages, not connecting, or says I haven't uploaded or chosen menu items when I have. Easier just to call the order in.

Every time I try to order, the app kicks me out and I have to log back in. It doesn't retain the food I have tried to order.

It's very slow and poorly designed. Does not log in most of the time and when it does it displays nothing. Shame.

Extremely slow loading that usually leads to an error and starting again. So much easier to just call orders in using room phone. Learn to use SQL queries guys. Plus side if on a dietary plan does keep track of things like sodium and such. Makes it easy to plan the meal. If you can get that far.

This app is a complete waste. I have tried countless times to create an account for most of a day. I input the correct information (DOB and MRN). Every time it tells me there is no such patient registered. There is no link to access Help or to troubleshoot problems with the app. I quit. Back to using the room telephone, at least it works.

Absolutely useless. Created an account as per the instructions but was then was stuck in an endless error loop trying to login. I'll starve, thanks.

A great way to control your medical appointments & anything else, set, change, cancel appointments. Get answers to questions.

So 20th century. Android doesn't receive offer from app to save password (as minimum), no option for biiometric logon, slow as wet week, locks up 50% of time totally or partially as Categories window remains over menu items selected. Takes forever to load menu for next day. Not all available foods (eg eggs) shown on menu, have to order from caterer's iPad when she visits. No add/edit&have to start all over again. Equally slow on RMH wifi or 5G. Surely developers can do much better in 2022.

Doesn't Work MOST of The Time!!! I have had the displeasure of using this app many times and it doesn't work 98% of the time. It fails at almost every step in the process, requires unistalling almost every time I try to use it. Frustrating, unacceptable and disappointing.

Love the App..way easier than picking up the phone to remember the orders. Would have been 5 star but why on earth is there no edit button. You realise you forgot to put milk with your tea and you have to delete the entire order.( edit) . OK the edit is an absolute MUST. Whether adding salt to a meal or changing the time it arrives!!!! I've needed it every single day.And another obvious one , once you've been using it for a while. Why can't you order at least breakfast the night before?????

This app has all the grace of one built by a freshman high school student. Times out on login 50% of the time, loses track of the cart multiple times per session, just absolutely pathetic. Don't bother, pick up the phone and call for whatever you need.

Completely broken and frustrating. Login returns errors constantly, sometimes kicks you out of the app entirely, very slow to load, etc. It's a nice idea but it doesn't work well and is very frustrating if you're already sick and in the hospital. I want to note, I'm not on wifi and using my mobile data, so it's not the hospital internet connectivity causing the issue.

This is the worst app I've ever seen. It's unbelievably slow and constantly says error with no options but to quit the app. I wasn't able to order food or even see a menu as parents because our child (the patient) was listed as no food by mouth. Also in account creation it asks for my birthday not the patient birthday which is what I think it actually wants.

I have tried using this app over the past week and it always crashes. Just gives and error and kicks you out. What is most frustrating is that sometimes it crashes in the middle of an order and then you lose all infrmation. I have been very patient but it does not work consistently. Developers need to fix this unknown error problems as otherwise the application is useless!!

The login process is still failing. I was able to get two meals put in for breakfast and lunch. And I couldn't log back in after closing the app and reopening it later. I even follow the prompts to register the hospital and patient info and it still failed. This app in my mind over the past two months has become a used once and then throw away.

Probably the most frustrating slow app I've ever used. Load times are long, frequent errors, and often I'll have added an order to the cart and go to checkout but then the app says nothing is in the cart. If I could give this 0 stars I would.

Been having a lot of errors when when you sign in and then when you sign in it says errors again this is just a piece of trash app needs a lot of work would not recommend using works once in a great while other than that should be a negative star

If I could give a zero that's what it would be getting. App rarely worked always had to call and double check with kitchen staff to see if the got order. I'm in the hospital dealing with cancer and ordering meals should not be this difficult. The latest issue is I open the app starts loading the switches to Spanish.

Well designed. Easy to use. Very helpful for patients. I believe most of the bad ratings here stem from poor internet connection at this hospital. The app itself works flawlessly when the Wi-Fi doesn't drop out. However, the Wi-Fi drops out about every 20 or 30 seconds, so it's not very convenient. Also, the lack of feedback from the developers to the people taking the time to review is concerning and not how a legitimate developer acts.

Slow if it even logs in We've had several hospital stays and it's never worked properly. It's most recent feature is that it logs in randomly in Spanish. Many errors, runs slow and if you hit back, you start over again. Edited to add even worse today, shows many items in your order summary and when you go to schedule the order, cart is empty.

Looks promising, but it's incredibly slow and errors pop up frequently. For an app you're using in a hospital, it really needs to be a much smoother and less stressful experience. The login session times out too fast, for every meal it requests a log on to place an order. (And it often errors during this as well.) The "visitor" mode doesn't work at all and can't load any menus.

So much easier to order over the phone rather than the app. It takes approx 25 minutes to make the order on this app. It is so slow, keeps saying error, and then whatever I added to the order gets deleted. On top of that, items were missing from the order each time we received the food, I look back ans they would get deleted.

Last fix didn't fix the problem. It takes forever to enter choices and now it keeps crashing. This is supposed to make it easier for patients to order meals. Needs work.

App was working fine for a while and now all of a sudden it won't connect to my hospital. I tried clearing cache and storage and uninstalling and reinstalling, none of which resolved the problem. I am on limited carbs and it's a lot easier for me to build my meals using the app than to keep the kitchen personnel tied up on the phone figuring out what I can have for each meal. Very disappointed ☹️

Same as everyone else, just says there's an error & to try again later yet never let's me in. I'm in a ward where I don't have access to meal taker this is supposedly my only way to order my meals and I can't do that either! Found a work round for the above issue. Go to create a new account, put in your hospital code, then your B'day, then your hospital ID number i.e. what's on your wrist band, when you get to the final bit about entering emails. Goto the top right corner & click skip & your in.

The app installed easily, and configuration was straightforward as long as you have the hospital and patient ID's ready. I've been using the app for 2 weeks now without any issues. My meals are arriving with what I ordered. One benefit is that I can place orders even if the catering department is closed. The app is very slow, though. I hope this can be addressed. A nice feature to add would be to allow logging in using biometrics.

Worst app ever??. How is this supposed to give sick hospital patients anything other than an additional stress trying to get the thing to work. Bring back the paper menu which one just ticks one's choice. Many elderly patients are not smartphone savvy in the first place. Sorry this app has a "cr" in front of app.

I've yet to use a more poorly designed and built app. It is a nightmare to set up. Continuous crashes. Must uninstall and reinstall each day No indication that you have successfully submitted order The American who built this junk and the idiots who paid for it are extreme fools. If interested I have a bridge I would like to sell them. This app is for patients in hospital ordering food. They may die of hunger before successfully setting up app

Very limited selection on the app. Especially for renal diet selections. It was difficult to set up tried at least six times and finally worked. Not worth using.

Went online for first time yesterday. I took a while to create an account I let me order my meals but very slow. Next day i could not log in as it said something went wrong Now i just have to put up with what they want yo give you No improvement on the old paper style

Does not allow a repeat log in. The work around is to set up a new account each time. As the app doesn't check the validity of the email address used, you can make up an address each time.

Constantly says there is an error and can be 20 mins before I get access. When I do get access it isnt exactly user friendly but at least the meals have been arriving correctly. Great idea, really poorly executed.

Are you kidding me? In 2022 I expect that a simple app like this should be useable. It constantly, or should I say - consistently - crashes. Most of the time unable to login, then when successful, is slow to respond and will often not show all options. Very frustrating to use. Great idea but needs some serious work to make it easy to use.

TERRIBLE APP DO NOT USE. It drops items from the order usually the entree. The back button doesn't work, it kicks you. Very very slow to load. It doesn't update the menu and you don't get anything for if your item is unavailable. If you're in the hospital wired up to a bed just call your order in. It will take about 30 minutes on hold to get thru but they will work with you to make sure your order is correct.

This app is terribly glitchy, never logs me in, always erroring, won't let me order a day in advance so I always miss my breakfasts. More frustration than its worth.

To the best of times it DOESN'T WORK. It's a gimmick and a very bad one of that. I have been an in patient at the hospital tha uses this app and 99.9999 times it keeps coming up as error please try again later.I will grow old and die and still it would come up as error please try again later. Take your app and rebuild it from ZERO, maybe you can correct the rubbish you add on playstore

A few days ago I was at Cheo with my son. Hearing that I could order food was amazing. I downloaded the app and registered as a parent, inputted my son's information and then tried to order. It would not allow me. With no way to back out of my son's profile to again indicate I was the parent and not patient, I was left to call and leave a voicemail. All was resolved over phone but the app needs some serious improvements.

After taking 30 minutes to get the app and account set up, I went to order my food just to find there was no way to get to 90% of the options. It has a couple random suggestions on the home page, but the 'Categories" only let's you select from beverages, seasonings, additions, and spreads. Makes the app completely useless. It only gets a 2 star because it doesn't crash on startup and the UI isn't terrible

This is the slowest app in the world and it says my location is invalid so I have to call... Cool to see what I've ordered though I guess

Trash. Error every time I attempt to set up an account. I imagine the rest of the app is filled with bugs as well

Great idea just poor developers cause it seems as if they really don't care rather this app is a true success or not I've read what was under the "What's New" part and it's clearly comes off just as I've mentioned that the don't care what honest developers would say "works as expected" leaving what seems to be no room for approvement anyways I'm currently here in the hospital sitting with my 6yr old son and not just I have tried to put the MRN number in but so has the nurse an one of the ladies that actually work inside the kitchen an nothing we tried no matter if we tried different ways still nothing so it's crazy when an actual kitchen worker can't even get it to work so please save the phone space until the developers actually figure out what the hell they want to do with the app cause again it seems they even care about the patients nor this app seems were the ones that should matter most especially when it's us that put that paper in there pockets

The app is a good idea, but the implementation is horrible. The app is very slow and navigation is difficult. Menus are scattered and there is no way to search for anything. I tried to order supper (at supper time) but the app would only show me breakfast options. Menu categories are not helpful, or correct. Some menu items that are available on the hospitals paper menu simply do not exist in the app based menu. I admit that some of these issues may be caused by the data provided by the hospital itself. The app definitely needs a lot of polish before it's ready for prime time.

I am on a clear liquid diet and can't order from the app. I guess you can't use it if you have any diet restrictions. Kinda dumb for a hospital food ordering app.

I have to use a new email every single time. Trying to log into my old one (for my underage son), it just gives me a "patient must be 13 or older" note. I have registered as fam/fri each time. And there is NOWHERE to change account settings.

Easy to use some errors with sodium counts example adding or removing one pack of crackers gains or loses 900mcg of sodium ( is this a case? Lol) - i just wanted one more package of crackers without having to call in. The other thing is the menu in the hosp is not the same even with diet changes so I still have to call if I want something off the menu, also no place to mark for will allow for something similar if out. I would rather have grapes if out of peaches versus nothing.

Needs work! Can't access most of the menu items. Hard to order dinner when it only shows breakfast!

App only works some of the time. Such a great idea but it just doesn't work if you can only access it 20% of the time. It's really not worth downloading because you can't log in when you need to, so please save time and ring the room service number for your order.

Great app when it's working or your able to log in, worked great the first few times and then the login issues started and it takes multiple attempts to log in. Very frustrating. Needs improvements

This app has been a nightmare...I have been trying for two days to make a account and it keeps asking for a MRN#...I have a MR# and it wont accept it even with the extra 3 numbers the hospital card says to add before my MR#. I got so frustrated that after asling for help my husband and even my NURSE couldn't help or figure it out....

The only reason this app gets 1 star is because 0 was not an option. This app is frustrating and does not work. The instructions on the card day to enter the MRN # from th wrist band. There is no MRN #. There os an MR # but no combination of thr numbers works. This is a terrible ap.

Zero calories items drinks and that includes condiments should be in their own sections and not limited to just 2 max . Most people want or need more than 2 Propel, coffee, tea, extra pepper, sweet and low, butter (oatmeal, cream of wheat, toast, etc.). Also break the sections into their own groups so that the patients don't have to do all the scrolling. Please take another look at this app and and maybe make better improvements.

Absolutely useless app. Doesn't load 99% of the time as it comes up with errors constantly when logging in and then when it does finally log in (sometimes after 30 mins of trying) it crashes anyways. Can't order "tomorrow's" meals as it's just empty when you do it. This is literally a 45 minute ordeal every day just to order your meals. If I could give 0 stars I would!!

They REALLY need to include nutritional info on the app. I'm a carb counter on a low potassium diet. The paper menu at my hospital has carb info. But the app has items that aren't available on the paper menu but no nutritional info. Too much guessing.

U have to restart phone to get app working when it gets its errors . Apart from that. It works perfectly. Great idea. Great system. Phone restart fix's apps errors at a 100% rate. So there's no real issues.

Great idea, I thought it was good when I was in but when my dad stayed a week later the system crashed constantly and the tomorrow function is non existent. I just wasn't able to order the next days breakfast for him and was doing it after 4am each day.

When you pick an option you should be able to customize it, like add extra x, no ingredient y. Just a suggestion. You could also consider adding a description of some items if you click on them. Other than that Ijke being able to order for the following day. Super convenient.

It's great when it works well but I have been coming across alot of error messages and repeated forced log outs.

Downloaded the app and have not been allowed to use it to order a meal. I'm on a regular diet, but it says I have diet restrictions. No help, and the people that I call can't seem to fix it.

You don't have to scroll through all the years. For all the people thinking you do, you can just click the year and it will let you select it. Super easy to order food with just like Uber Eats!

I attempted to install on my laptop, and for reasons unknown I could never get the app to work, it says installed, but that's as far as it got. However it did occupy my time while my food was being prepared , after I Used the room phone to place order. "NO I DONT RECOMMEND IT. I wouldn't have even gave it 1 star, but I could not proceed unless I gave a rating. SO I VERBALLY DETRACT THE 1 STAR RATING THEY SHOULD NOT HAVE BEEN GIVEN

Great idea that never works. It takes at least a dozen log in attempts to finally place a meal order. Error messages constantly as menu not loading completely

You need to change the way you enter your birthday. Let us manually. Not by swipeing. Thats so frustrating as well as outdated. And why after doing all the account creation i have to enter all that stuff in again to order my next meal. So lame

Your better off just calling. I set up an account so the first time I had to scroll thru 45.5 years of calander months irrating but ok. Next time I went to log in it asked for all the info again so again I had to scroll thru 45.5 years of calander months to get to my birthday to say an account existed duh...3rd time once again scrolled thru all the years month at a time for it to not even load! Please make the birth date portion numeric entry instead of having to scroll thru each calander month

Horrible app, not consistent and misses things almost everytime. I have missed 2 full meals even though the app says it was ordered.

Unuseable. You need to input your date of birth. No option to type in the date, instead you have to scroll back through a calendar month by month. If you're 10 years old, scroll through 120 months. If you're 20, scroll through 240 months. Etc. Even sitting in a hospital bed and bored silly, there are better things to do with your time

Doesn't work. Tried to order food, and nothing popped up. No menu, nothing I could click on to order. Very frustrating.

Unable to create and acct putting all correct information in. WHY DOES THIS NOT HAVE A DROP DOWN BOX FOR THE BIRTHDAY. I HAD TO LITERALLY TAP THE CALENDAR 1032 Times to get to the date. Multiply that of trying to create and acct at least 6 times. I gave up have to go ice my finger now.