Cricket Visual Voicemail

my voicemail dont sync. I have voicemail but they dont show up on the app. after I Uninstalled then installed again I saw some from months ago but I can't see any recent ones. very frustrating.

it hasn't transcribed any messages since March

Sucks, messages over top of other messages. Really unstable and buggy. Mostly messages don't even show up but go to my voicemail inbox on my phone. Very problematic.

New voice-mail won't show up until 2 or 3 days later. Sometimes that's not an issue, otherwise times it's highly inconvenient.

My job called me. Voicemail picked up the call. Job left a urgent message at 8 AM. Visual voicemail notified me 5 hours later at 1:20 PM. My phone was with me. 😶 My job people yelled at me right before they fired me for not responding faster. 🤨 I finally uninstalled this app.

never works

Att has now decided to force you into seeing their garbage banner. they don't care about customers and they have only ensured I will never purchase anything from them. whenever Big Tech companies think they still own your products. stop buying their products

i should be able to block any phone number.

super awesome 👍😎

cannot setup. android 17

It updated and now is not working ! STILL NOT WORKING

good one

takes 2 days to refresh

just got a new phone trying to set it up

I've had it before it's good

good.....

I accidentally deleted a voicemail of my late father's voice there's no way to recover accidentally deleted voicemail i spend hours trying to figure out how to get my late father's voice back

Works like it's supposed to i've been using it for a long time.It works fine prefer that than voicemail...

October 29, 2026 to whom it may concern: I am reaching out on your app's feedback option to tell you your APP isn't working! I should NOT have to go to Facebook to tell your people that the app they designed is not working as it is currently written. Stop using a copy and paste message from 2022 to avoid fixing the issues.

The volume is WAY too low.

doesnt add voicemails to the thing . always have to call my voicemail

awesome

90% of the time any voicemail doesn't go here. it goes to an offsite phone number that requires a password (which i did not set up) and other sensitive info which I do not enter

Doesn't read all voicemails. Rarely let's you know you have a voicemail

It works. Would be nice if the app icon was a higher resolution. 9/19/24: Over a year later and the app icon is STILL low res. Can't be that hard to update the icon to a higher res 10/25/26: Still a low res icon. Crazy.

they need to fix this app I cannot set up my voicemail fix it sap so I can hear messages

I like this App🙂

pure garbage nothing works with cricket apps nor there so called service. This app has not worked properly for over a decade. Never notify of voicemail. Even when open. You have to manually refresh which is pointless. why?

as of the newest update my voicemail keeps returning to basic voicemail and not this app. cleared cache and data, uninstalled and reinstalled, worked for a day or two and back to this same issue

I haven't tried the new app yet. My old voicemail worked ok until recently. It asks for my security number before I have a chance to turn on my speakerphone. I have to hang up and try again. Then it saves the message that I played without giving me the option to delete it. I have to go back and replay saved messages and try to delete the one I don't want before it goes to the next message. The voicemail app worked great until recently. I wish someone would fix it. It's been very frustrating. 😠

I had to take it off because it was not ringing my phone just going straight to voicemail.

good

very good

fast and easy

seriously, what happened?

I erased my other post so I can respond back to my other 1. But the response back to me was to contact Facebook support 🤔 that makes no sense why do I need to contact Facebook support? what does Facebook have to do with this app? when I had visual voicemail with MetroPcs I never had any problems smh!! I've never had problems even with their scam shield I'm seriously thinking about going back to METROPCS..

this app hasn't worked on my phone since day one. so frustrating.

it never picks up on or reads my voicemails, and it's built an app. completely useless. It is me tons of notifications but never i've voiced mail. I still have to dial from my phone!

I'm new

no consistent VM delivery

love this app 🤩

no comment don't think I use it

This app doesn't work at all! I even upgraded my phone and it still doesn't work.

works a couple of time IF you can get it to install properly, then stops working altogether. do better, cricket. waste of time app.

I never get any messages on it and it won't reset to back where I need it to be so I can get messages and you people don't help

doesn't work

When I do get a voicemail it's usually a few days late. if at all. I would love to use Google voicemail but the ***004 number seems not to be working. too bad 😔

doesn't always post new messages in a timely manner

I had to switch phones and now the app won't complete the setup. Please fix.

super happy having answering machine cricket wireless

When I was with Cricket, the Visual voicemail app was one of my favorite to use. I could quickly see who called and I could save or archive messages as needed.

I installed this stupid thing because I want my messages to go here and it's still boots to my voicemail that I can't get into thanks a lot

This app used to be the best voicemail app to check messages, it's speech to text was off but easy to decipher, and it actually popped up with notifications right away. now it doesn't even work. Says. no storage to download messages, speech to text doesn't even try, and glitches every time I try to open it.

im easily accessible

can't check messages

I like Cricket Visual Voicemail it's convenient and I can read it anytime in private and I don't have to guess what they're saying!

Impressive the amount of devices this has worked on. this arcadic phone (older than last) is the first device where the voice mail plays less than 100% of the messages from the app. More like 35% of the time it works but the rest of time either "out of space delete done messages" (I have two short messages saved) or "not available at this time, go to voicemail". so could be device. up until lately its been working as intended. Going on 10 years and 10 phones.

awesome app I prefer reading voicemail it helps me in another way also. I don't answer my phone unless I no how it is so when I get a call I'll let it ring then go to app and see what message they left . if I don't no them or there no message just silence I'll block caller's number. thank you for such an helpful app.

just stopped downloading messages and keep saying phone isn't online

I get a lot of spam calls. so it sucks that I have to click into each individual voicemail to delete it instead of being able to delete and already be into the next voicemail down the list

It has worked. I went through all the steps they turned again. See if make it work. And it doesn't work

sucks, won't work

haven't used it

Visual Voicemail went away and never came back.

I'm trying to set up voicemail and it keeps saying the customer is not available

I'm not getting my voicemails at all!

great experiences

I had to delete it and install again but it seems to be working now. If it does well, ill come back to add a star. So far so good

This Visual Voicemail .. Volume is Hard to Hear, the Text of it mostly Misspells, It Delays in Delivering Messages and usually the Transcript is Unavailable. I'm Very Disappointed with the Visual Voicemail. You Need To Fix the Bugs to Make It User-Friendly!!

So frustrated that neither voicemail or visual voicemail apps are working. Phone says I have voicemail, but when I try to access it, there is nothing. I have tried all the fixes and nothing works. I would just like to access my voicemail, it shouldn't be this hard. I really like the service otherwise....

no problems as of right now but stars will go down when it starts giving me trouble, thank you.

The transcript is never available for any of my messages.

love this visual voice mail ! Much more convenient for me.

I am so disappointed in the service I got at the princeton store today

Love It

good

It only works part of the time. 🙁

terrible

tells me there is more voicemails than it shows and doesn't convert any of them into text any more

great

transcript not available - used to be almost every message was transcribed, now nada

I'd give it 5 but you guys won't let us get rid of THE SCOOP! So this effects all your ratings till you allow us to uninstall this invasive forced app

it locked me out after a couple months It's telling me I need to put my password in I don't remember that I have way too many other passwords so now I can't get into my voicemails but I can Get into the app I'm having difficulty with this App That actually I I've only been using since End of May beginning June!

no good

not one voice mail

You have no right to my personal data

does not connect for some reason, had to call my voicemail because this would not detect the new voicemail I had tried uninstalling and reinstalled but no difference will not work on moto 5 stylus 2025 anymore. stay's on the setting up screen for 15min so I forced stop and try again to no avail 8-21-26 update app still doesn't do anything on moto g stylus 2025 , I have voice mails and the app detected nothing still , Google phone shows them so this gets a good delete from the device

amazing I recommend

voicemail is full but the visual voicemail says no messages?

No transcript ever available

A Big Waist of my Time! Not worth the aggravation of getting NOTHING DONE!!

Good Luck trying to get customer service.

Awesome

i don't know who gave you permission to change my voicemail password because I sure in the hell didn't you need to put it back to how it was because now i can't get my voicemails

I've been trying to change my voicemail for weeks, and after recording it, i hit save, and it just shows please wait for over 15min and it never saves it.

sometime it's hard

my voicemail's been screwed up for 3 days but no one speaks American English.

I don't use it much. I can't give it a detailed rating. One annoying feature though, is that it keeps alerting me of a message 6 days ago, but it isn't in my saved messages and it isn't in my inbox.

maybe it's me. I don't know. checked with cricket. had them reinstall and troubleshoot the app. but it just won't run anymore on my Samsung phone.

this is the greatest never miss a call it is easy to use The message is very clear I would recommend anyone to use it especially if you're a working person you will never miss a call try it you will love it it's better than any other messaging mechanics see for your self

After uninstalling the app and not using it for several years I've reinstalled it to see if it works. it still does not work. It never even connects. It says enter password and then get stuck on loading. I'm not sure how this app has been around for more than 7 years and still does not work!

I've had nothing but problems with this app. I can never hear my messages, the volume is so bad and putting it on speaker completely silences it. And almost half the time it says transcript not available. So, I can't read half of them either! It's my understanding that it's kinks that have never been worked out. I used to have a great visual voicemail app and when I upgraded to the latest version of android phone, I lost it and had to use what was available; the one through my carrier.

Each time I recieve a voicemail there is always something wrong with my Visual Voicemail. I have a notification of a voicemail that won't go away and it won't appear in my Visual Voicemail. I have cleared cache, looked for updates, restarted my phone, deleted old voicemails that are in my Visual Voicemail and listened to every single one. Nothing is working. I closed out the app and opened it again. I recieved 4 voicemails from out of state, and 1 of the 4 will not go away. How do I fix this?

Update#2: Continues to be a worthless app that doesn't let me listen to any messages because "storage is full" despite the fact I have deleted all other messages. Support is no help. I'd give 0 stars if possible. Update: Emailed with support in February then I never heard back and the issue is still not fixed. Unknown numbers call and it says I have a voicemail with the current date and time. When I click on the vm it has a jumbled script of different messages and the audio is of old messages.

Still very frustrated with this app. I was waiting for an important call, somehow missed it but was checking visual voicemail every half hour. It took several hours to show up. I like being able to read and hear messages at the same time but I want messages to be appear within an hour!!! There were a few other messages that appeared this afternoon that were days late. I was checking all day long. Most be the latest update as it doesn't give an option to update.

I used to love this app. Even with it's faults in translating to text you could still get an idea who called and why. It was even worth a good chuckle once in a while. But it's useless now. 👎 All it does is give me the same message notification regardless of whether or not I've deleted the message. It refuses to download new messages claiming I need more room and should delete old messages. My inbox is empty except for the 1 message. I've deleted the cache and data and reinstalled. Time to go.

Haven't been able to get the app to work for months. It is so annoying. I already uninstalled and reinstall the app. Cleared everything. Checked my phone for updates and still can't get the app to work. Heck I can't even call my voicemail to check it. Smh. Had this problem last year and had to call support for help. Don't feel like being on the phone. Fix the app PLEASE!

This app is total trash. Won't let you listen to voicemails and doesn't write transcripts. Always says there's not enough storage in the app and to delete voicemails even though the unread voicemail is the only one in the app. There is also almost a whole day of lag time between the caller leaving a voicemail and it being available in the app. It's pointless. There has to be a better app cause this is not it.

Worked fine for years because I didn't update it. After doing so, my voicemail can be retrieved, a "transcript" is generated, but it will never actually play the audio of the voicemail. Just gives me an error message telling me to call my voicemail. What's the point of a voicemail app if it won't play the voicemails? Wish I never upgraded the version...

Never has messages available as soon as they are sent from the sender. Transcription is never right, if I had to 'read' any messages I get I wouldn't know who called aside from the displayed number of there was one provided by the caller; nor would I know what was said in the message. Yes Cricket Wireless LLC., I know how to keep my ram as free in space as possible and how to soft reset my phone. I also have tried uninstalling, and reinstalling the app completely even before installing an update

Absolute garbage. This app doesnt reflect correct information. It will present voicemails from one call under a completely different phone number, so youll be left absolutely confused. Especially when the times the voicemails come in are inaccurately reflected, youll get a call but then the voicemail doesnt come right through. This needs to be fixed. Its free but you will pay cost in levels of frustration, especially if you ise your phone for work.

this is a good app because it types out your voicemails that people leave for you. but sometimes the words are not what the person said. some times the speech to text thing doesnt work right. it skips some of the important words that are said in the voicemail. but other times the visual message of the voicemail is exactly what the person said. keep up the good work. easy to use app. just download it and and you can physically read your voicemails as you listen to them. AWESOME!!!!!!!

I love the idea of this app. I love the fact that I can see a voicemail when it comes in if I am in a quiet place. It's not showing messages and now I have a message showing but when I open the app nothing is there. I have clear cache, turned it on and off, shut my phone completely down and restarted, and then just refreshed the app, it's still there. I can't stand "unfinished tasks " on my task bar.

This is a great idea for people with hearing loss, like me. Being able to see what's being said is helpful. However, the text, every time, has gaps or incorrect/mispelled words. And recently, my voice-mails have even started overlapping each other, with the text from new messages getting buried under text from an old message. Not sure what can be done, and I'd really rather not uninstall and reinstall the app. I only have 6 saved messages, but it's important that I keep them.

****UPDATE ***** Works great !! So nice to see the voice-mail but the only problem I have seen lately is that it might not get the words correct and you have to try and make since of the message.... .Most of the time it will not show up and when it does it has the old message on it and than can not repeat the message correctly so you end up needing to guess

Not super excited about this app. Just had to uninstall/reinstall because it stopped working and lost everything. Translation to text is less than adequate, but when it works, I can tell who called quicker, so that is a positive. If uninstall/install doesn't fix the issue, I may have to shop around for something else. I have been with Cricket for years but the quality of service is declining. Super sad.

Horrible!!!! It is sending me two and three messages from different calls and one message... Old messages mixed with new messages I have no idea who's even called me it doesn't even show up in my call logs I have an 80-year-old mother who calls to leave me messages and I'm not getting them extremely frustrating and horrible and now I can't even go to my regular voicemail to check!!!! To your response.. well now I've lost precious messages that I had saved in there... Why can't you just fix it!!!

HORRIBLE app! Ever since I got this new phone, March 18th, in order to get my voicemails, I have to uninstall and reinstall this app. I believe it might be a Cricket issue, that my voicemails continually get sent to an incorrect phone number, but very frustrating this app doesn't work! And each time I have to uninstall/reinstall the app, I chat in with Cricket and always get reassured it won't happen again. Yeah right!! Issue started out about every other week, now it's every couple days! 0 star

This app has made me lose out on multiple job offers. When a message is left, it will not record the new voicemail. Instead, it will pull an older voicemail and put that in place of the number that is actually calling you. I didn't realize this was going on for months and it has caused many issues for me, missing out on important messages. And of course, once you listen to a message on the app, you can't go back and listen to the messages through your phone's stock voice-mail.

Terrible app that I was forced to download because even though phones are expensive, voicemail isn't included anymore. Anyway, ever since Cricket, certain phone numbers don't ring and just get automatically sent to this app. Not sure why since they aren't blocked or anything. Then it takes days to receive the message until three more happen. Then they all come at once. Horrible app. Horrible service. The minute I can afford a better company, I'm leaving.

Can't even make my voicemail box because it keeps saying that "We Couldn't find the information we need to complete your Visual Voicemail Setup" and to "Make sure you're connected to the Cricket Wireless Network". I've tried making it countless times and it keeps returning the same error even though I am connected to the Cricket Network. Please fix and I'll update the review!

This used to be a good app, but now the voice mails get mixed up as to who and when they are from, or don't even show up in the app at all. Very disappointed in the turn this app has taken. Update: After clearing the cache and data, the voice mails started showing up, so far, they seem to be accurate. I appreciate the speedy response from the developers, and will wait to see how it goes from here.

Finally had to just uninstall it. Totally buggy: delays in processing messages, and/or notifying me multiple times about the same message, totally garbled "transcriptions" of calls, and inability to play back messages. It's a great concept, but the execution is so inconsistentb that it's just better to call in to regular voicemail.

When we first went with Cricket, this was an amazing feature. But lately as others have stated, messages are overlayed and delayed ...i.e. this morning, I woke up to a "new" message, from my husband. When opened, it was a recording from a hospital looking for payment. When I called, my account was settled last May! I have uninstalled the app and was going to reinstall, but recent comments doesn't look like anything's been corrected.

Ads in an app that was included with a cell phone provider. Not to mention so many horrible bugs such as messages mixing with each other and audio cutting out halfway playing through a message. But the ads on an app I pay for is ridiculous Update: I received a phone call from an unknown number and it appeared they left a message. Turns out the message that was pulled from my voicemail box from OVER A YEAR AGO!!! WHY!?!?!?!

The app is very buggy. Often old transcripts are laid on top of new messages. Every time I restart my phone it tells me I have new voicemails (I do not). Most of the time when I try to "play" a message, it just gives me an error and says it can't. This app is just useless in its current form. If you have Cricket, just call your voicemail box instead

Same issue as everyone else. This has been going on for at least a month now. I thought it was just my phone but it seems to be a problem on your end. Voicemails are vital for me especially for good record keeping and communication. I am currently on probation and this has bevame a problem with communication. Its the law for me to respond and communicate and I am in violation when i dont. This could result in probation revocation, fines and fees assest and incarceration. Please fix asap!!

I don't always get my voicemails through the app for some reason, even if I try to refresh it. However, when I do, the text is completely different than what the caller is saying. It can be amusing, but that's really the only reason why I haven't uninstalled it. Update 12/14/20- Not sure what has been done (or rather undone) but this app is horrible now! Cannot play any voicemails now, and if transcription is available (rarely) it blends old messages within the new message! Uninstalled!

One year later....Still the worst app ever. Shows I have international voicemails, but they don't load. Previously it was slow to load voicemails, but it worked. Update: clearing the app and cache data resolved the issue where I now can see the international messages (at least right now). Upped the rating slightly while monitoring.

It was fine until a recent update or something. Now it scrambles my messages. It pulls up the name of one caller, but displays the message of another. It also says it can't play the audio. I thought it was convenient before and I used it instead of my actual voicemail, but since I've had trouble, I have missed important messages because of technical errors, so I can't trust it anymore. I don't know if that was temporary, but it has certainly happened more than once.

Used to work great, reinstalling now after many issues. New voicemails are not loading always. I'll get a notification of a new VM on the notification bar of my phone, but I go into the app and there's nothing. Once when I did have a message, it was an older message from months ago mixed with a newer one. Idk what's going on w it. I really miss when it worked correctly.

I have been using this app for years. It was great. Recently, is completely frustrating. My notification states; message,or messages. I open the app. Lucky if I can find one, even after refreshing over, and over. Then I still have to wait for message to load for me to hear it. I have made sure it's the most up dated version.

Response to "make sure my device and app are up to date" I assure you both are updated! It's something on your end. I have deleted and reinstalled and continue to get the same horribly running app. I am a cricket customer with a cricket device. I hope to see an update with a proper working app within the next few days. Worst voicemail app ever! So many problems from voicemails never received to voicemails mixed with other voicemails to wrong transcription to no access the list is endless!

App is completely, utterly, broken. Notifications are infrequent and based on nothing. I got one immediately from a voicemail today, and saw I had 2 more from the 28th and the 19th. Now it won't load the voicemails to listen to, much less transcribe them. Oh, but that last update added ads for your own apps that are already installed on most cricket phones. Good thing you have our priorities straight. I don't honestly even know how to set up "normal" voicemail, I've never had to. Latest version.

I'm also having the same issue as everyone else. It shows that I have a message but I can't access the message. I would also like to add that when the app did work the "Convert to Text" feature was a joke. It rarely converts the message to text properly. However, I did like the convenience of accessing my voicemail messages from the app, but that no longer works. *The app is updated to current version, and, I tried clearing the cache and data before posting.

Voice translation is totally inaccurate with sentences that would never make sense it's like someone that doesn't speak English is translating from a book. This is just another one of the daily irritations I have had with my phone since I began with Cricket Wireless. I have not had time to switch companies but as soon as I do I am going to.

Barely does what it says it will do. Transcriptions are improving but usually so bad it's nearly impossible to understand what the message is about. Playing messages often hangs before starting, if it ever does. Then when they do play, the process bar is usually wrong about where you are in the message, and it frequently stops mid message for no reason.

App no longer works. I am having the same problems as everyone else: The app notifies you of the message but upon clicking on it, the message time says 0:00/ out of nothing and does not play and is not transcribed. I keep force stopping and deleting the cache but these messages don't load for hours. I don't use the standard call-in voicemail and haven't had a password set up for years. Really frustrating because obviously voicemails tend to be time-sensitive.

UPDATE: it is now almost November and my last review was in April. if I could give this app a zero I would. They have not addressed any of the issues. This was a great app until recently. for the past few months it has not been working and I have not been receiving any notifications of new voicemails. because of this issue I have missed a few very important calls. if they ever get this fixed I will edit my review. I just don't understand what the problem is.

This app is not very useful. It works, just not very well. Does not bring up discription/text right away. And that is the other thing, is the text is very different from what the voice recording is. If you want a laugh this app can do it when you see what the text reads and what the voice recording says. I use the app just so I don't have to call the voicemail number and listen to the recording to get to the voicemail someone left you. It would be nice if the text issue could be fixed.

It doesn't notify when you have messages, you only get 1 greeting, I installed another voicemail app and I still can't uninstall this one. This has never lived up to the most minimal features of what a provider voicemail app should be. There are free voicemail apps that allow me to save important messages as an audio file... MP3 or similar. What better way to hear a loved one's voice who dies suddenly? It has been a basic voicemail feature of many providers prepaid & free for over a decade.

Giving it 3 stars for now and if it continues to work properly I'll raise it. Already had it downloaded once and working then it completely quit and I couldn't access any voicemails. I uninstalled then reinstalled it and it finally work and several voicemails came through. Apps are pointless if they don't work properly and I have to constantly adjust or reinstall them. Working for now I'll let you know in the future how I feel about it, as long as there's no fails I think I will really like it.

It's been working well enough for me, but as of today I show an update available but it is unable to complete. I have tried clearing cache in the app and the play store. I have even restarted my phone. Nothing seems to fix that. After a software update on my phone it still will not update the app. I was finally able to get the update successfully. It took a plane flight and another time zone to do it.

Sadly this is completely broken again. Voicemails don't play at all. I'm told about having a message and get a text transcript (sometimes) but listening to any message is impossible now. It plays 1 second and just freezes. I have tried updating and clearing the data / cache and even removing / reinstalling - still broken. Any other suggestions cricket?

Update 2. I've been told this countless of times. And if it is not fixed very soon, it will be crickets responsibility to replace my phone with one that works. I was not told I would have issues when I bought it Still have not been able to use my visual voicemail one time. You say you're fixing it and a month later it's only gotten worse. I came back to cricket for better service, but I will leave just as quick if you can't even make a simple app work correctly. Can't update on my forge 6

Absolutely awful so far, forces me to have a password for my own Voicemails, haven't even been able to set them up, cause for months now it hasn't updated, and I don't even know if I remembered the right password now, cause when I try to login, all it says is (no connectivity). I run a buisness so this is really pissing me off I can't even get Voicemail set up through cricket because you can't even get your VM right.

Like that it will convert your voicemail to text sometimes what it writes isn't what the caller said, but it's close enough I get the point. Unfortunately I haven't been able to install the update I keep getting an error message that says can't update hope I'm not missing voicemails due to this. Hope someone can help me with this. 11/7 I have enough space for the update all my other apps are updating, but this one still won't update I'm getting the same error message. Please help.

Visual voicemail always crashes. I hate it. I'm probably going to switch my phone service. I've used cricket for 3 years and I absolutely hate it now. Their phones suck, the apps suck. I bought a $200 phone and it only lasted 6 months. Very disappointed. I love y'all in the beginning. Now your service, phones , apps all of it plain out suck.

This app has issues. I tried to update the app and a triangle with a exclamation point would pop up. I would follow the directions still didn't work. I emailed the app to ask them to look into it. Yet still waiting to hear from them. The ppl who run this so called customer care are very unprofessional. IAM deleting this app from my phone.

Won't update. It's been months. Get the following message when I try to ask for help: "Due to the volume of reports, we won’t be able to send you a reply and personally help you troubleshoot issues." So it's broken and we won't help you fix it. Great. EDIT: "We recommend making sure that the app is on the most updated version" ... What part of WON'T UPDATE is unclear? Clearing data & cache did nothing except log me out & not allow me to log back in. Even MORE broken than before. UNACCEPTABLE.

I got this phone brand new along with my brand new service with the company. And up to this point things have gone swimmingly. Now I have followed all instructions to get app to download the update. It goes from 1 percent to 83 percent then tells me download failed. Have followed all troubleshooting steps. I think your bug fix needs a bug fix.

So this current update, won't finish. I followed the steps given for app updates that won't download complete. And is still won't update. And not only that I've lost any voicemails that I had intended to save. These updates have been nothing but a pain. Stop updating when the app actually works!!

I recently upgraded my phone and this app hasn't worked since. With a quick Google search I'm finding plenty of other people saying the same thing. Edit: This problem happened a second time. It seems like every time Android OS updates this app breaks. 2nd Edit: it has been updated and again works, but o fully expect it to break with the next update. This time around it was fixed more quickly than the previous time, at least.

Good when it works. There is currently an update that downloads, presumably gets installed, then craps out with an error message. Per troubleshooting tips, I deleted cache and data for both the app and play store, and have restarted my phone. Still won't update after several rounds of trying these suggestions. Not the first time I've had this problem. The tips are generic and it seems like a shoddy and/or poorly tested app. Not good.

Doesn't always work and I'll get voicemails hours after the phone call. Now with the recent update, I can't even update the app. I have uninstalled to attempt a reinstall, but it doesn't work. I have Android 8.0.0. The update was supposedly for Android 10 issues, but it seems it messed everything up for 8.0 users.

The app has stopped working for many users. Cricket clearly doesn't care about it's customers since this has been an issue discussed on cricket forums for months. The supposed fix of changing the phone number on the phone settings changed nothing. update: it eventually started working again! And then... Got a vmail notification from the app, clicked on it & an error popped up saying I have to be on cricket network to use the app. I am on cricket's network. This occurred after Android 10 update.

Worst app ever! I've had it for 3 years and it has worked sporadically but transcription has always been terrible, constant uninstall and reinstall to make it work, but since the 8/18 update it won't load at all, I am stuck in a loop that tells me to call voicemail and hang up! If you can't fix this app then you need to allow call forwarding so that I can download a voicemail that works! Since last reinstall it hasnt even tried to transcribe anything!

version 3.3.0.100082 last updated 6 months ago? and it's still broke! more and more often when I play a voicemail it starts repeating itself and looping endlessly. I always have to keep selecting refresh before my new voicemails show! and now today to my surprise I realized you can NO longer dial the number to check your voicemail. "The number you have dialed is not a working number" We have no choice but to use visual voicemail? Customers always suffer when big companies buyout small ones!

My app keeps stopping and disallows me from using the app. I often don't receive alerts informing me that I have a voicemail so I am always missing important calls and messages. In order to retrieve my voicemails, I have to call the traditional way by pressing 1 and inputting my password if I can remember it. I often have to uninstall and reinstall. Most of the time that doesn't help. I don't know what else to do. I have also contacted tech support and that yields absolutely no help at all.

Abysmal. I receive no notification when I have a message until days or even occasionally, weeks later. Then all of a sudden 10 messages will show up. Almost NONE of the messages are transcribed which defeats the purpose of visual voicemail. I tried all of your suggestions multiple times. The app which used to work sometimes...now doesn't work at all after upgrades. I just now was notified that I had messages that are a week old!!

Updated April 2019: Reinstalled, emptied cache and data, got the new-looking app, got my hopes up...but no! I tried multiple times to set it up. It gets to "call voicemail, enter passed and end the call." I do that and it just immediately pops back to that same screen. I want this app! Doesn't work at all since the latest update 1/02/19, even with uninstall and reinstall. Before then I liked it well enough to tolerate all the glitches, but it wasn't a great app.

this app consistantly glitches. I go through the processes of updating. clearing cache, uninstall and reinstall depending upon the issue and what will fix it. it will work for a little while but ultimately stops working again. it's just more hassle than value to keep repairing the app. I no longer use voicemail at all. sorry screened callers, I won't get your message.

Worked well for awhile, now it won't refresh my voicemails. It just glitches and says there's no connection. I've uninstalled and reinstalled the app and just get the same response. Voicemail service is a necessary and important fearure of having cellular service. RESPONSE TO CRICKET FIX IT: Now I've cleared the cache and when i try to reset the password through the app it flashes "this action cannot be completed at this time" and if i close and reopen the app it go flashes "no connectivity"

It stopped working after 6 months and Cricket is not able to fix it. After trying everything Cricket tech said that they are having issues with this app and there's nothing they can do to restore the service. Basically the app has been dead for over 2 months now unable to register on the Cricket network. Update: Almost a year after it stopped working Cricket still hasn't fixed it! Can it get any worse than that? Every update I try to reconnect the app and all they say is they are working on it.

it doesn't pick up a lot of calls, sometimes vm shows up in regular vm instead. Have installed and uninstalled many times for over a year. Love the concept but it's unreliable. Too many hours on the phone with tech support, though they are nice, it fixes the issues for only a short while. It happens on two different cricket accounts/cells.

Was working great, but lately it says no connectivity when I get on to check my voicemails, and they won't show up. I've tried uninstalling and reinstalling the app, and unconnecting and reconnecting to Wi-Fi, but nothing helps. loved this app before, but it's been doing this since January when I last updated it.

I have the no connectivity error. I read the other bad reviews about this and the solution was to clear the cache restart it and reset my code. So I cleared, restarted and when I tried to reset the code with the app I can't because THERE'S STILL NO CONNECTIVITY. I got rid of the code without the app -still nothing. Can't you just let us use the AT&T app? Or add a callback option? At least someone gave us a touchtone option to the voicemail menu to disconnect -what would we do without that!

App is always having issues. the latest issue I'm having is that when I open it up it keeps flashing on and off that it cannot connect. I have absolutely no problem with my connections to the internet because everything else connects without problems. It does not always pick up my voicemail automatically. I always have to refresh to see what I have and then it takes forever for the text to appear.

**Update - issue suddenly fixed itself 3 or 4 days after I made this review. App works again for me.** Used the app for years and loved it because i hate listening to voicemail. But got a new phone (Motorola G6) and since then the app hasnt worked at all. Keeps saying 'no connectivity' and hasn't updated with any of my voicemail messages for at least 2 or more weeks.

App was glitchy at its best. After update, no longer works at all! Unable to retrieve messages. States "No Connectivity" regardless of Wi Fi and 4G LTE with full bars. Update: They rolled back to the previous version that freezes after a few seconds, crashes, and is non responsive, requiring multiple clicks to do anything... Updated again, and again no connectivity. Hasen't worked for almost 2 months this time. Wish i could rate negative stars.

There's something wrong with this version. When the app is running, it must be using a HUGE amount of CPU or something as my device slows down to a crawl... Multitask, notification window, settings menu - takes like 5 secs to load and is not smooth about it at all. Once I kill the app, my phone goes back to its speedy/ quick self. Previous version of the app worked just fine. I'm on an HTC 10.

Worked nicely at first. Now it doesn't transcribe the messages. It doesn't even notify me when I have new messages. I have to go into settings and refresh the app to get the new messages. Not helpful. Edit 1.22.19 I noticed the app updated after my review, so now I get notifications (I added a star for the fix). However the voicemails are not being transcribed. Please fix this. Thank you.

Used to be a great app... but just as many others are saying...since latest update it's saying no connectivity and no new voicemails are showing up. I never got a notification of a new voicemail either! When this did work, I'd have to hit the play button and it would stop multiple times! I'd have to keep hitting play to continue listening to the message. Cricket needs to fix this ASAP!

App is just poorly programmed. Prior versions would download messages, but would either not allow them to play (buttons did nothing) or with the last updated version only play with a 5 second pause. Newest version is yet another sign of poor programming as it lacks the ability to do anything as it no longer connects. Not sure if this is outsourced, but the absolute lack of quality in the app programming is just amazing. Users are not nitpicking either, this app just went from bad to unusable.

When it works it is great, but it seems like every few months it stops working and i have to spend time on the phone with customer care to get it working again. Most times it works again right after i call customer care. This time they told me i woukd be without voicemail for 24-48 hours while they perform an update.

Like everyone else is reporting, this app is no longer functional. Although I get notifications from my Samsung phone that I have voicemail waiting, this app shows none, and when I hit 'refresh' I only get a flashing notification at the bottom saying "No connection". Tried uninstalling and reinstalling but get the same thing. It's too bad because I loved it before this new update essentially caused it to stop working.

I, like many others here, had the bug where voicemails would pause after 5 seconds with the previous version of the app. Once you hit play a second time it worked fine though. With the latest update, it doesn't pull in voicemails and instead does nothing on launch, saying you have no voicemails. If you then go to the three dots and go to refresh, "No connectivity" will repeatedly flash across the bottom of your screen until you close/leave the app.

IDK what you guys did when you "updated" it, but I can't even check my messages through the app now. Everytime I try to refresh it I keep getting "no connectivity". The app is useless to me now and I have to go back to the old way of checking my voicemails. I hope y'all fix it because before even though it wasn't anything impressive it did do what it was designed to do at least. Update: I was about to delete this app today and decided to see if you guys had fixed the problem and you have! W

The app has been going downhill steadily. Now it's come to the point where there's no connectivity every time I try to use the voicemail application. A phone provider that can't get there visual voicemail application to work really brings up some serious questions. I am really starting to lose faith in Cricket! I say that, because this is a very common problem and they've done nothing to fix it!

Edit: Moved from 1 to 2 stars since it is working a little better. Still needs fixes. Apps become unusable since early this year. Even with a few updates. The speech to text used to be pretty good, solid. Since earlier this year, it produces gibberish, not even close. It takes like 2 or 3 times tapping on play to get the message to play and then it stops after a few seconds. Repeat the process however many times to get the full message.

Recently my Avast AV has told me on two separate phones that Visual Voicemail contains malware. Not sure what's that about. Also, for the longest time when playing back a message it plays for two seconds then stops so I have to hit play again for it to continue. I like the app but it's a bit buggy. 2019 and new version = completely broke. Had to reinstall previous version by downloading the apk. Come on devs, you can do better!

Awful app! Current problem: error of 'no connectivity ', even though I have a data connection on the phone. Turned on WiFi, same error. Prior to 'no connectivity' error, App sort of worked but was very slow. When I'd touch play, there was no feedback that it was trying to play. If you wait long enough, it eventually starts playing, then stops on it's own after about 10 seconds.

The app does not work. After update it always states "No Connectivity" OK uping my rating from 1 star to 3. If you go into apps, clear the cache and then delete the data the app will begin to work once you have gone through the setup process. It should not be this hard! And Cricket should tell you that everything has to be cleared & reset.

Has not worked since the release of Android 9 (Pie). Wants to force you to change your pin code, and just says "No connectivity". Tried clearing cache, data, re-install, mfg reset, and the previous 3 versions of the app. Cricket Chat and Phone support were zero help as always. Ended up routing my voicemail through Google Voice and using that. Even when the Cricket app was working, it did a horrible job at Speech to Text translation. So bad, the feature was useless.

Doesn't work on my new phone at all. Maybe the app doesn't work on Pie? I just get an extremely detailed error message ("no connectivity" - that's it). Also when it was working on a previous version of Android on my old phone, it would randomly pause the message a few seconds in. The app is super low frills, which is fine. Getting voicemails is super annoying in the first place. But it should do the one thing it needs to do.

I used to love it but now all it does is crash as soon as I TRY opening it sometimes I can see who it's from but not what message they leave. It's extremely frustrating!! I keep hoping it will work right again which is the only reason I haven't deleted it yet. Please fix it?!?!!!! I have a few unread\unheard messages that I can't get to :'(

Hardly ever works the way it should. It stops playback shortly after you start playing any message and then takes quite a while to get it started again. Also takes at least several days to signal your voicemail system when you have listened to or deleted any messages. Sometimes longer than that. Have also had app completely crash at times.

This app is absolute trash! If I could give it a negative 1 million I would. Every time I play a message it cuts off. It never plays a message straight through. Sometimes I don't even receive my messages until days after they were left. This combined with other little annoyances is enough for me to cancel Cricket. As high as Verizon is, it doesn't matter, I'm jumping ship anyway. I can't take it anymore. It's like Chinese water torcher!

Literally does not work. If you were to ask yourself, "What works about this app?" The only answer should be that you can open it. That's it. Nothing updates. Constant "no connectivity" error. Can not access Greetings settings (continuously loads and says "just a moment"). Cricket needs to fix this ASAP as this is the only way to change voicemail settings, no online access through your browser either.

This app used to work great, however now all it does is crash everytime I try to open a voicemail. When I try to call my own voicemail those voicemails don't register so I have no way of accessing them manually by calling my own number. Being that I receive many business calls this has been an absolute nightmare and it has yet to be patched and fixed after sending in many 'app logs' and 'crash logs' to the developer team. Not happy.

Garbage! Hasn't worked right for over a year; have to click play and speaker several times and then it stops again. Won't work at all with new phone with Android 9. Cricket no help; support called it a 3rd party app and told me to go to the cricket store for help (WHAT!); I showed them their own support forum full of the same complaints going back months... I guess my money just goes to advertising.

Doesnt let me listen to half my messages as it's still processing it for days, with a buffer circle instead of a okay button. When you can oush okay, it continuously stops playing, you can't just listen to the while thing. A 39 second choice message can take 10 times pushing the button and repushing the speaker if you want loudspeaker instead of phone ear speaker. Either way speaker or war mic, you can't listen to more than 2 seconds of a message at a time.

I have tried this app for more than 6 months and it has yet to provide a printed voicemail that can be read. Furthermore, when listening to voicemails, it never makes it through the entire message without pausing itself whether or not I have it to my ear or I have speakerphone on. Also speaker phone shuts off on itself part way through the message. Try a different app.

What I don't like about this app is when you press play and the icon for the sound you click on that, and then it plays for three words & stops.. Your back to clicking on play & the sound, it's stupid they need to fix it... it's so irritating.. I went and uninstalled and reinstalled the app thinking there was something wrong with that app!!!! Did not work it's really worse than it was on stopping.. I lost all my saved messages, a couple of friends of mine that have passed away we're in those saved messages

When I disabled this app and bring it back, it works fine. But when it gets up dated it's so hard, frustrating, to listen to messages. After four seconds, it shuts off. Or move the phone, it shuts off the message. Plus I have to double click the start symbol and double click speaker symbol to get them to work. Most of the time I have to do this two or three times to listen to messages. Very frustrating!! Update: After writing this, I had a pop up telling me how to correct this problem with changing the voicemail phone number. So we will see. Update: as long as this app doesn't update, it works good. Changing the voicemail phone number didn't matter. I had metro PC's for many years. Never no problems with voicemail. Voicemail is important to me. Maybe I should go back to metro pcs.

Fix! I had trouble getting this working on my Razer Phone. Tried many times on and off in the hopes an update might fix it. Eventually found a fix. The issue seems to be newer versions of Android needing explicit permissions. Go to Settings > Apps > Cricket Visual Voicemail Scroll down to permissions and enable the permission for the app to modify phone settings.

Don't waste your time. Was quite useable until earlier this year, then one major problem after another! Currently, Playback always pauses a few seconds into the message, and touches on controls frequently don't register. It's a very poor excuse for an app from a company with so many users.

This used to be a good app, but it stopped detecting voice messages. I called Cricket and they reset my password (without my permission-as if that fixes everything) and now when I try to setup the app I get a network error message and to check my APN. Customer Service told me they are aware of the issue but do not have an ETA for the fix. May not be worth leaving Cricket over, but it does make you question if they can't fix this quickly do they have the resources to take care of other issues.