Cafe Zupas

update: great when it works...sadly when I try to redeem rewards it glitches out and won't let me place my order about 50% of the time old review: Crisp interface, easy to use.

App is worthless. Can't log in at all. Tried my username and password which I'm 99% sure was correct, but didn't work. Went to reset password, but keep getting a "Too Many Attempts" error message. Too many attempts at what?! Trying to retrieve my password?! I only tried logging in once, then immediately tried to reset and it won't let me. Guess I'm uninstalling and going somewhere else to eat! 👎

very delicious

AMAZING AS PER USUAL ♡♡♡ MY SON'S FAV ZUPPAS IN VEGAS

always works good

awesome

love zupas

great app, scan the barcode at the register to earn rewards

the turkey bacon avocado

Reward points expire, making the rewards basically useless for me who goes every other month and want to save points for something more than cookie. Definitely makes me want to come less.

Phenomenal food!

It's super annoying that the "Rewards" section tells you there are new items and those new items are just advertisements 100% of the time. Why put ads under "Rewards" and literally never any actual rewards?

app is messed up. I'm unable to make an order for food.

Finally got it working, but it is difficult to clear the notifications. If you don't use your points you will lose them, and they automatically add an 18% tip to every order as your order is being placed. We have yet to receive an entire order the way it's supposed to be. Either missing the bread, the butter, the utensils or something. The rice needs cooked another three minutes to make it fluffy rather than crunchy, but they don't take kindly to suggestions.

love it

It could use some updates. Birthdate does not work and I cannot save profile updates.

best way to order Zupas!

so easy to use great rewards saw no ads was very fast

I've started visiting café zupas more frequently, this app operates excellently. Notifications are cute little strawberries, but I don't get an overwhelming amount of notifications. I like the graphics the color scheme doesn't annoy me, very clean and functional.

Unable to provide delivery details.

Locked me out the second time I tried to use the app. Can't get back in. There is no way to order as a guest.

Points expire without any warning being sent to your email so you can use them before it's too late. Emails never contain coupons or offers, so they're pointless and waste your time. The settings submenus don't stay up long enough for you to make a selection, and there's no easy way to contact customer service if you have an issue.

it's so good

terrible experience

You should know that every time I try and pay using your app it crashes. I've done a clean install as well and it persists. When it works properly, the app is adequate.

Great food! the app is super easy to use and I love ordering food.

the app has to be un installed and re installed to place an order every time

delivery order status doesn't update. kept waiting for it to move from "preparing order" and it never did. Finally just checked the front door and saw it was delivered - no knock or doorbell rang so it sat outside for an unknown amount of time. Food was still fine but updates would be much appreciated 8/18/26 update - they need to do away with the auto tip - ive checked out and tipped when I didnt mean to and its frustrating how they just tack it on/assume people sre tipping on orders

app constantly crashes. trying to add new payment method? Crash. trying to edit power bowl? crash. trying to redeem points? crash. trying to change store locations? crash. also I agree with another user. automatically trying to add a tip when I'm the one picking it up? seriously tipping culture has gotten out of control.

This app doesn't work at all anymore. I just tried deleting and reinstalling but that did nothing. You can add food to your cart but as soon as you go to your cart, it says your cart is empty. The app used to work just fine. Please make this app functional again!

i go to Zupa 2 to 3 times a week. the app never adds any piints. ive been stuck on 360 points for 4 months now. not worth your time.

I love anything that makes my life easier. This app is perfect.

so if I want to order an extra roll with my soup, I have to download this glitchy app and pay the absurd delivery fees (that pay for the infrastructure of said glitchy app) instead of just being able to order an extra roll from door dash like we used to be able to do? why do you hate your customers so much?

easy to use and fast to order

Multiple issues and you lose points SO fast. you paid money for rewards and then they just disappeared after a little while sooooo rude!

constantly logs me out and now it just says "does not recognize my format" what ever that means, no way to contact them about it.

easy to use

ORDER WAS DONE CORRECT ✔️ AND BOTH SOUOS I ORDERED ONLINE N I PICKED UP AT LOCATION IT WERE FIRE 🔥 (MEANS GOOD!)

Easy to use, great app!

Can't log in, password reset doesn't work, sent an email to their support a week ago and no response.

I love the pesto chicken sandwich! the "Chris" is also delicious! 5/5 stars!

good

A place I can treat myself and not be cheating on weight loss goals.

easy you use, works great!

Easy, very direct and quick to use when trying to put in a fast order.

So easy to use.

The app is so easy to use!!

This app never seems to work for me

too much on the home screen. I can't even see what's new. too much advertising order again

Great rewards for using this app i receive free items for using the app often.

PSA: they add on a tip by default even when placing a to-go order through the drive-thru. A tip is for giving exceptional service. Putting food into a to-go container and handing it out a window is just doing your job. The app should be changed so a tip is not added by default. That's ridiculous.

Any app that automatically adds a tip to my order deserves to be taken down. Businesses are not entitled to tips. Pay your employees more and factor costs into the base costs if you need to. Tipping for something you haven't received yet is insane. and there is no extra service, I am picking up food. I'm not sitting at a table and being waited on.

always a top choice

Excellent App Easy to use.

terrible you know if you're order went through and it copies your credit card info but it doesn't put it in the app to pay dumb

This app and this restaurant is amazing

Finally a healthy fast food chain. Love that your dressings house made, must for me. A roll and chocolate strawberry 🍓 with every order WHAT?? Limes for your drinks, COME ON, so good. Soups are delicious. Need I say more? Oh...also well staffed line goes quickly. Only negative, why is dining space so small? You are standing in line among guests trying to enjoy their meal. Standing around with your tray waiting for someone to leave just to eat. Garbage station always overflowing and 😝 gross.

update...5/3/26 the points are never added properly...2yrs and still garbage!! from 2 yrs ago...Rarely works, doesn't seem to sync phone. Points are not given properly. Not worth the time to use it

the food is delicious ✨

unable to complete an order, finished using touch screens at the store, food was disappointing. Mediterranean bowl was all arugula, 5 tiny pieces of chicken, 3 olives, a tablespoon of feta. very very disappointing.

I tried to reset my password, but the button to finalize the password didn't work. So now I can't even get into my account.

No Glitches or Issues

app works well, has become a lot more stable. My biggest issue is more a store policy that drinks are not available for delivery.

really great rewards that add up fast! Love this restaurant as well. sometimes it is difficult to redeem rewards if wifi is not working in the store because you have to turn on location and find the store location before redeeming. One location had a dead zone for cell service and no WiFi so I had to skip the reward that day. The app should just not require location to redeem rewards. scanning to earn rewards does always work in store though.

why order pick up at a specific time when it's 45 minutes later and it's still not ready?

worst app ive ever used. it logs you out everytime and requires a password reset that never let's you back in. one time it was working and a worker said, "wow, you got the app to work". its horrible

love how easy it is to order! and they are always on time!

pretty straight up and straight forward app, decent rewards program (could be a little better)

There should be more awards and freebies.

doesn't get past login verify screen, tried reinstalling, no change

This app is the worst. I can not log in, keeps saying wrong information, I reset it, and I still get the same message. And dont get me started on the captcha nonsense. How many times do I have to click on a picture before it actually works?? Good grief. I'll order elsewhere, thanks!

It never works

navigation sucks. always makes me re- sign in. store s haven't gotten orders

I love the food and the staff no matter what time of day I go I. and get my usual.

have no idea what the allergy icons stand for. hard to figure out what is vegan or vegetarian. should be able to shop by dietary restrictions.

Shady business, I'm tired of their false marketing!! On January 1st they said you could "win free cafe zupas for a year;" The link NEVER worked and there was nothing on their website about it. Now yesterday they said to "hit the in-app slot machine for a chance at free food each day this week" --There is literally NOTHING in this app about that. Don't sign up for anything with this place, it's just a scam to get your phone number, name, email, etc. The food is already expensive as it is. Just NO

overall good occasionally glitches when trying to add a new FOP

very easy to use

So many deliciously fresh options! Love the salad and protein bowls and soups that keep us warm all winter long!

dont like this app

Apple's clunky and had to go through the order flow multiple times then it didn't update the credit card as the default when that was checked when I added a new card. had a horrible experience ordering while trying to do it on the go.Then, when I showed up, they took twice as long as the estimate and the store wasn't busy.So it would have been faster to drive there.Order at the counter and pick up than to order fifteen minutes before on the way, there

App has worked for a while, then when I open to use redeem rewards (today), I'm logged out. I try to log in... bad pw. Try to reset pw, email link brings me to sign in page not a reset pw page.

this app is terrible! I love Zupas and the rewards but the app regularly signs me out and will not let me sign in no matter how many times I verify and change my password. it is awful and needs to be fixed!!! literally, the app not functioning has kept me from ordering when I intended to do so. really needs work!!!

location search doesn't work by typing it in, they only will let you find restaurants near you by sharing your location with them, which I refuse to do.

hard to navigate.

it keeps logging me out and won't let me log back in.

I love how easy it is to customize your choices. Definitely one of the more user-friendly apps for ordering food that are out there!

Proportionally, the rewards are basically worse than every other competitor. Would be nice to basically double their value. also the app is HORRIBLY slow and not transparent for any terms on offers or rewards.

This app is okay when it is working. I find it is slow to load and sometimes just doesn't. once you are in it's fine for placing your order. I really don't like that it adds an automatic tip and 5 star rating. if you aren't paying attention, you can miss it.

Easy to use.

so tired of updating this app every time I go into the restaurant.

sometimes it works and sometimes it doesn't.

A little slow but gets the job done.

nothing worked!

Easy to use

zupas is such a great shop I am so glad we finally have one near me so I can order it more often

easy to use! love cafe zupas!

User friendly!

The app is terrible. After updating i had to do a captcha 6 times and then now cannot log in to order. Actual garbage fort Knox for a sandwich.

glitches, I'll get a notification that I received rewards but go into the app. and my order is missing, also doesn't connect at the kiosk often.

Clunky experience with slow loading times and poor UI/UX, with a rewards program that makes me yawn. A try-two-combo is 1950 points but spending $30, not including tax, only gets you 300 points? I need to spend $200 to get a free combo that only costs $12? My local gas station has better rewards program than this.

It won't let me redeem my free bday treat. I have a meal in my cart so I've hit the $5 threshold & tried multiple ways of redeeming the coupon. tried adding the cake first then redeeming the coupon and I've tried just redeeming the coupon. Both times it sends me to the desserts and I select the cake and then go to check out and it won't take it off no matter what I try. Update: decided to give zupas another try, but now the app shuts down whenever I attempt to select location on profile

super glitchy, doesn't stay logged-in. Constant error messages when I try to sign-in. I'm guessing on how glitchy it is they are mostly concerned about the data harvesting it performs rather than actual functionality. Zupas is also getting so expensive that I'm going way less anyway.

You can't upgrade the soup on the try 2 combo like you can in store. When editing the sandwich it has "included ingredients" it shows the proteins, cheeses, everything on it, but does not include the spread, you have to scroll down and open a drop down menu for only spread. Why is this the only ingredient not included in the "included ingredients", this really screwed up my order.

one of the least user-friendly apps I use. Too many hoops to jump through just to log in. it often does not accept my password, even though I know it to be correct. So I am forced to reset it. and then the process does not go smoothly and notifications ate not sent even though the app says they were. it is almost to the point of me deleting the app altogether.

Restaurant is fine, getting a bit pricey. Don't really like this App though. Constantly have to resign in as it doesn't seem to remember your log in for very long. Then when you sign in, it still has to send you a digital code too. Come on this is a food app, not a bank account.. Also points seem to expire quickly.

it will log you out right when you need to quickly order lunch, you've forgotten your password of course, and you will get stuck in a hell of resetting the password, going through a million complicated recapchas, and then not being able to get in because you tried too many times.

The app reset and forgot my login/password. When I tried to reset password through reset link it said it sent me an email, which I did not receive. I uninstalled app and redownloaded it, but it won't send me a new reset link and keeps telling me it already sent one whenever I try. But, it is not there. I guess I lost all of my points/rewards. I am revising my review. It was a temporary tech issue or user error. I downloaded again and all is good with points intact. So, now 4 stars 🌟

Doesn't work, I reinstalled the app several times and it still won't let me do the build your own bowl. I can customize it, but once I make it to the end it refuses to build it, even a bare bones bowl wouldn't build. I couldn't use the back button or even close the menu.

Works great other than adding your birthday rewards. Had to go into the store and show them my reward. Every time I tried to do it through the app it kept trying to charge me. I know this is for rating the app but I just want to say the crew members were very helpful and took care of the problem.

Crashes into a white screen after less than minute of use. Tried to reinstall with no luck. Garbage app. Update, Id give it 0 stars if possible. I had it open long enough to scan for points. Checked the app for an update and no points were given. Should have enough for 2 try 2 combos now but I don't. If you are going to create an app to earn points then make it work.

App would be great if I could use Google Pay, but when I try it just scrolls back up to the tip line that is already filled out for 15%. Changing that to anything I have tried fails and does the same thing. I will change the stars if that is fixed. Being unable to pay makes it impossible to order food and a restaurant app is not good for much else. Yes I could enter a CC in the app. I do not put my CC in every app that comes out. Using Google Pay keeps it in one location and reduces the risk.

The app worked great for a long time, but for a while now, it won't let me use the pick 2 option when ordering... It just continues to cycle and never loads, no matter what I try. It will let me pick other options, but I don't want those. So if I want to order ahead, I need to go to the website and order the pick 2. A lot more time consuming that way.

Mostly decent app, but I can't check out with Google Pay if I don't select a predetermined tip amount. If I try to change it at all, the Google Pay button no longer works and it errors that I need to add a card. Considering I only pay with Google and I'm not always feeling a 20% tip on a drive thru order, this glitch is a pretty decent-sized issue.

The free birthday gift is a free strawberry they always give you. The app makes you put your phone number in. It alerts you to update it if it's not on your profile before you can order. When you put your phone number in, it automatically signs your number up for texts, if you don't quickly look at the checked box the app checked for you. The app automatically ✅ checks the 15% tip you have to look at that too when you check out. You'll have to get 500 points before you get a free bag of chips.

I love Cafe Zupas (I used to work there!), so I was super excited when the loyalty app was launched. Unfortunately, EVERY SINGLE TIME I have made it to the register and opened the app to scan for rewards, the app wants to require me to change my password. Every. Time. It's too much of a hassle to actually use. Super disappointed. My bank doesn't even require me to change my password as frequently as Zupas does.

Most apps it saves the promo offers until used, not with Cafe Zupas, once you claim the promo offer you need to use it right then. It doesn't save it in your offers until you want to use. If you don't use it immediately it goes away. This happens all the time with their promos. It's like they bait you and then take it away. The app sucks.

Update- i go to checkout, and it says something went wrong in the app. I have reloaded and re-installed, same issue. This has happened overthee last 2 months. Twice in the past 2 weeks, i have tried to order and it empties my cart when I go to view it, I haveuninstalledd and reinstalled the app numerous times. Frustrating, the new app is not working and notuser-friendly

App is slow for being so basic. Attempting to view the cart empties it, making this app essentially useless except for redeeming rewards, which even when it works is needlessly convoluted. Why do you have to redeem a reward before applying it instead of just spending the appropriate amount of points at checkout? I'll update this review if the bugs get fixed.

If you like to watch things spin, this is the app for you. If you want to order food, get on a computer. When you click on the menu option, like try 2 combo and kids menu, nothing comes up. I've updated the app, and I've restarted the app. I've done all the things. It just won't load.

Points from our meal did not show up in the app, even a day later. And the receipt has no info to manually add it. And a year+ later, the updated app works better to accumulate points, but today didn't let me choose a reward it shows I have points for. They gave me the item for free, and no points were deducted.

Unable to use GPay or enter card information. When I select to use Gpay it scrolls to the top of the screen. When I put in my card information and click save it doesn't save. Only other option in the app is to use a gift card which I don't have. This was not an issue the last time I ordered on the app. If I can't pay and submit my order the app useless.

The app doesn't allow me to change my email address. The address they have on file has been hacked and, subsequently, deleted. In the app, I have tried to change my email address to no avail. I then deleted and reinstalled the app... and the reinstall doesn't allow me to add my new address, but immediately defers to my old one. I'm really frustrated! But, I still love the restaurant.

Still can't login or register a new account since my login failed. Won't let me select my location during sign up. I want to use this app but it literally won't let me . Every form of sign up and sign in is broken. Cant take advantage of the deals when I can't actually use the app.... Now I'm missing out .... -Google Pixel6 Pro **Running newest version on play store ***Edit: even my new pixel 8 pro doesn't log in. Probably borked my account during migration. 12/8

When the order gives you a pick up time you expect it to be at least somewhat close. Sitting around 15 min past the pick up time and nothing. Lunch is only 30 min Had to tell them to cancel and get a refund. Would have been faster to be in the normal line then use the app and order early.

Disappointed. The locator in this app ordered my food from the restaurant 5 miles from the store where I was parked *in* the parking lot, next to the store. It also makes saving my payment info mandatory to complete the order. My food was a soggy lukewarm sandwich once I drove the extra miles.

The app is pretty great. Easy to follow and order, has several options when it comes to points, and is altogether great. My only, small, issue with it is the top widget that shows new menu items. It sometimes happens that I accidentally tap it while just entering the app.

Works really well, especially for ordering through the app. The integrated in-store experience is a little awkward, doesn't seem like there was ever a good time or place to scan when checking out or how to redeem rewards in-store.

Pretty good app! Has all the features I want, easy to navigate and rewards seem easy to achieve. On first time use, a lower-than-expected number of points were credited, but the store manager added points as compensation and photographed the receipt to investigate.

The app is straightforward and works well. I like that you can easily look at prior orders to reorder the items again. I wish it was more obvious on how to eliminate plastic silverware with your order. I need to search on how to do it. Maybe default to no silverware and opt in to get it? That would be a win-win

The cafe zupas app has been ok. It has everything you need on the app. However, the app often tells me "something went wrong" and provides a refresh button to start over. This happens with every to every other use of the app. Sometimes I find it easier to order on the website.

The app has a few bugs, but not anything that is a huge inconvenience, such as not being able to specify which is the whole or half item in the try 2 combo. Hopefully these will be fixed with time, but otherwise it's great to finally be able to get points towards free food for one of my favorite restaurants!

Pretty good app for the most part. Had to do an update on it today which caused some errors that prevented me from adding anything to my cart. I had to remove the app and install it again to work. I like the promotions they offer with the app, but the current promotion isn't working for me.

Much needed and appreciated upgraded from the previous version! Way easier to use. Only suggestion is when ordering salads/bowls, the dressing is automatically left off and needs to be manually added. Took a minute to figure out why my meals were minus dressing. Need to drill down into all options and add dressing.

I'm glad they finally have a rewards program for loyal customers. However, I am still unable to use to app to place orders since it does not allow customization. For example, I select the create your own salad, but can't select double ingredients, nor is there a place for me to me to leave a note. If they add an note field this would improve the user experience. If I use the app, I still have to call the store to modify the order, so it's a complete waste of time.

Vastly prefer this to the previous app, the design and user interface is cleaner and ordering is easier, with the old app I had a few issues with orders not submitting and glitchung out. Only major complaint I have is less from the app and moreso for general customer experience - I had a poor experience at a location was given a credit in my account, but had no idea that the credit would expire as there was no expiration date that was listed.

Finally, a rewards program! I'm so excited. It is great and is quick. I wish there was a way to make more (or better) customization to the food. For example, having the sauce on a sandwich on the side. With take out, the sandwiches get soggy with the sauce, and I don't like that. Thank you for the new program... it was long overdue. I love Zupas! :)

It crashes multiple times before it finally works. Slow to load, especially the menu. Clunky back button and app menu, wish my phone back button would work on it to make it easier. It's so much faster to use the website, but then I can't get the rewards. I was so frustrated by the app that it makes me either not want to order or just go into the restaurant. I like the customization for each item. I wish it had descriptions for things like the cafe zupas sauce.

There have been quite a few bugs, but it's a nice way to skip the line when it works. I've never actually gotten enough points to earn anything free yet. And when they did a free drink promo for a month, it never worked for me even once. Also, they discontinued an item but the app doesn't handle it correctly, so trying to re order a previous order that contains discontinued items completely broke the app. I had to go to the Web and remove items from my cart to even get my app to work at all.

Decent app, but several bugs. There have been multiple times I add items to my cart and as I'm completing the check out process, it crashes and I lose the whole order and have to start over. Also, there is a current promo going on for the new Power Bowl, but every time I try to add it to my cart, I receive the error, "This item does not exist." I made sure my app was up to date and cleared the cache. Can't redeem an offer if the item can't even be added to the cart!

I have mixed feelings about the app. When it is working, it is very helpful and things go smoothly. When it is not, ordering can be rough. Haven't ordered on the newest update, but the previous update worked well. I love using the Good Life Lane and getting points for my orders.

The app works well most of the time for me. The issue I run into is that it always have the same desserts in the app while at the location the dessert I usually want is only viable for purchase there. Also the app has glitched out on me when attempting to pay attention the end.

This is a good app with an attractive interface and overall good user experience. One thing I would personally like to see change is the huge and easily clickable "featured" item on the dashboard. I accidentally click it every time I use the app. It takes up entirely too much screen space that could be dedicated to things users actually want and need, like quick access to see the menu and one's rewards. Overall, it works consistently and is easy to use.

Better than the previous app but still not the easiest to navigate. If you tap back, it will take you to the beginning and have to start over. Sometimes the app will also not see the local store. Payment is easier than before. Points added fast as well.

The app is super simple to use and very convenient. The only issue I have is if a store is busy and cannot have food done on time that they remove times available for pickup because the last time I ordered it was not ready for almost an hour after my scheduled pick up time

App is easy to use but when you want to use an offer you have to add the offering items to the cart first and then the offer code. Why can't adding the offer just add the item for you? I saw offers at check out then had to go back and add whatever the offer was and then add the offer in order for it to work. Not a big deal but I had to find the item in the menu and wasn't easy to navigate.

The Cafe Zupas app was very easy to use. I like being able to see the menu and my rewards in one place. It was easy to do our mobile order and we picked up in restaurant. The actual order was late (but that's not a review on the app, it's the specific restaurant).

:Love the food! App is easy to see what to order & offers plenty of customized options for a menu item which I appreciate with my food allergies. My issue is when it comes time to checkout, I would get weird messages & could not order. Something is weird. I did send in a report on the app, I will update with any changes. UPDATE: They contacted me being very concerned. They asked for screenshots & the next time I ordered it worked with no issues! I appreciate a company who makes time to listen.

much improved! easier to order. for some reason I can't get the "I'm here" button to work (tried with two different orders). it works on my husband's iPhone, not my android. Mentioning in case it's a pattern for other people as well. Anyway, glad to be able to earn points at my favorite restaurant now. loving how easy it is to use promotions.

The app is difficult to use in my opinion. I once placed an order and thought it was complete, but must have forgot to submit it. Finally did that, but the payment didn't go through. Finally realized that and tried again. I was already there waiting to pick it up before realizing it did not go thru. I was waiting for 15 minutes and when they didn't have it ready, I checked the app again and realized it still didn't get sent. Finally it worked, but would have been much faster to order in person.

The app is organized and works well. Though sometimes the employees need to be better trained on redeeming points. Also, it's not super intuitive on how to redeem the free offers. You have to actually add it to your cart before you can redeem. Other than that, perfect.

Easy enough to use the app. Took one star away for problems with clicking the "I'm here" button when I arrived at the store for curbside pick up. I got a text that my order was ready but the button wouldn't work. I went in and my order was there, and ready and behind the counter for curbside pickup. Not sure if that was an app prob or a store problem. Other than that, again, easy to use app, easy to make meal customizations, easy check out, easy to apply rewards.

I'm so grateful Zupas finally has a loyalty app! It's so easy to take advantage of special offers when you order on the app. The only reason I'm not giving it 5 stars is because it once didn't work in store for adding rewards and I could not find anywhere to manually add missed points with a receipt. I use that feature for other restaurants from time to time. I emailed the help desk about it and never saw a response. Overall, the app is easy and convenient.

It seems with every update they make, this app starts glitching and requiring a phone number, then freezing. Was working fine last week, I've had to uninstall and re-install. Third time this has happened since they launched rewards. 😡 This issue also affects the website version when it happens, so I can't order ahead.

Am using a Moto G Power w/Android 11. Despite all the positive reviews, as a retired Tech Spec & web page coder, I find this new Zupas Loyalty App to be horrible. For us, it will not work at all! In profile, Location is required but will not update. Can't even began a combo order, it simply goes to endless "Loading". Other items do work. Store Locater will not function at all - endless Loading again. The old app was great! Not this one! Update: does seem to work on my Samsung tablet.

Update: The latest version of the app fixed the issue I was seeing. App says error every time I use it and doesn't bring up the menu. Also, they really need an option in there to select no utensils with a to go order. If I could actually make an order, that would be my #1 complaint.

Every time I get an email saying I can redeem a reward in this app, the app doesn't let me. It is frustrating to know there are rewards out there but I don't have access. I wish the emails had promo codes or something so I could have more control in the app.

I hate this app. Most of the time it will NOT work for me. I prefer to preorder and then run by the store to pick up. But now I have to go in the store to order AND not get ANY loyalty points. We typically order once a week, but we may reconsider with this second flop of an update.

It's fine except it won't redeem promos. I got emails offering deals if I download the app, so I did. I also had to reset my password to probably national security level, which idk, seems like it might be excessive for ordering a sandwich. But fine, I'll jump through the hoops. I read the fine print. I select my sandwich and it shows me the offers available in my cart BUT it won't let me redeem the promo. "Offer could not be applied", and that's it, no more info, no way to resolve it. Bleh.

App works well so far, but the loyalty offers (like free strawberry or free drink) tell me they can't be used, even though they only require a purchase & be logged in with rewards. That's the only reason I downloaded the app! Also, I got an email that I would get 500 reward points for leaving an app review. I left my original review over a week ago, and I still haven't received my points.

When trying to reset my password, the link automatically opens in my app without the ability to open in Chrome. The app won't let me reset my password through it so I needed to uninstall the app to reset my password through my browser, and then reinstall. Very unintuitive and not easy to use at all. The other app was better.

This app can be a bit frustrating. There are free items that you can redeem in your cart but it will always tell you it's unable to add them. Also, if you tap 'I'm here' for a curbside order, the restaurant will not get the message. So, you want to use the app because there are bonuses and free items but you'll be frustrated in the end using it

For me when it first launched the app was a little bit glitchy. There was an offer to get a free salad and when I tried to redeem it it wouldn't work so I emailed customer service. They responded very promptly and put the offer right on the app and I haven't had any trouble since then. Customer service is great if you contact them so if you're having trouble I would recommend that highly as they seem to get things fixed very quickly. I think they do the best they can to make things right quickly

I tried ordering from the app several different times and it didn't work. I missed my free try 2 combo reward from my birthday because I wasn't able to order. I've also missed several reward points. I was finally able to order using the app the other day but it showed an offer of a free chocolate strawberry but wouldn't let me redeem it. I also wish there was a way to comment or put no bread as an option on a sandwich for people who are gluten free.

I have used the previous app & ordered a lot of food. When the new app came out, I updated the old & tried to order when there was a 50 percent off coupon. Perhaps everyone was doing the same & it was overwhelmed but it did not allow me to complete my order. Tried the day after it expired & the order went through but still missed out on using the coupon which was frustrating. I had a meeting at work that next week & had everyone order there food on the app & it worked great. ❤️ The food!!!

The Cafe Zupas app is easy enough to use. The photos of the menu items are fairly accurate, except they give you less berries in the actual salads than shown in the app photos. I would like the app to have a section that shows my rewards prior to me placing items in my car and checking out. Only after I add items to my cart and begin the checkout process, do I see an area on the left bottom side of the checkout page that shows my rewards. Other than that the app is easy to navigate and use.

I really like the promotions and offers, but with the last one for a free chocolate strawberry, it would not add it to the order no matter how many times you hit the redeem button. And then it didn't have any explanation. It instructed you through the email to add it in the app or online but then it wouldn't let you. So you couldn't just pick up an online order, you had to ask a worker if you could still get it and luckily the workers were super nice! Also main menu not as user friendlyto get to

Payment options are buggy. Tried entering my credit card 3 times and it kept saying "Error" and then I gave up. Turns out the same payment option is in my profile 3 times now. When I first tried to place an order it froze forever so I closed the app and went back in and then it worked.

I'm on Android with the Google Pixel 6 Pro. The app didnt let me remove items from my cart! There was also a promo going on, and I was able to apply it at first. But then I had to delete my account and start over to see if it solved the cart issue. It didn't, and then the promo disappeared. The app is very buggy and didn't help me at all with my experience.

First, the new app wouldn't let me order a kids meal without a drink (the old app did). Attempts to save a credit card failed, but later it seemed to have succeeded (it knew about the card and showed the last 4 digits). But when I got to the final screen and hit "Continue", I was told "Something went wrong! Order business has been failed". In general, a truly embarrassing lack of QA, all the more perplexing because the old app was fine!

When first opening the app, it throws an error saying to please try again, trying to log in throws another error, labeled "error". Attempting to create an account is impossible because you can't select a favorite location since the options never come up, and since it is a required field, it's impossible to progress. Trying to log in with Google throws the same error as trying to log in normally. As much as I applaud you for trying to switch apps to improve, please finish the app before switching

When I placed an order with the app on 6/16, it sent me a message an hour later that the order had failed. There was no explanation so I called the store and they said this had happened to many customers trying to use the new app. The store employee suggested that I try using the older app. Pretty annoying how they have been pushing this new app so much when it doesn't work.