MoMo PSB NG

very good yeah nice

for a good reason

us

excellent

LOVELY 🌹

I'm enjoying it right now ✅❤️‍🩹

The app literally crashes while I am putting in my phone number. I can't even make it to the home page cuz I can't sign in. Worst banking app I've ever used!

my experience with this app is the best.

momo psb is working 💪 smoothly...

the new app and the service are really bad 😐 the customer care line doesn't even go through if you texted on WhatsApp you'll only get a quick reply and no more reply only that I'll just say the customer service are f**cked up 🤬, it's too poor and very annoying. you need data so bad but to buy it will be a problem next thing you'll see is service unavailable. please fix the app and the customer service, I do love momo but is no becoming useless. no more Cashback again 🥲

Momo is the best

very good

I have read more than twenty bad comments about this app. I will deactivate and uninstall immediately. I don't want any issue with my money that would put me in a tight spot.

very fast and reliable

thanks you

amazing

my 50,000 from the fg relief but your app is very nice but you didn't give me any info about my 50,000grant

my account

good

Thank you for this app

First of all you don't deserve to serve people in terms of banking and secondly I don't know who gave you license to start this momo psb cuz what the hell. You always have networks issues and you got poor customer services, I still wonder who gave you license to start operating as a payment service, from opening and account till start transactions is all mess up. You have to do better than this.

amazing and reliable

Their customer service is the most annoying thing have experience since have been using alot of app have been trying to contact them for the past 4 days now and I wasn't able to speak with any of their representative they kept playing music which is very annoying

Y.S.Y

Go

what happened to the federal government relief funds nersi?? you guys denied people to access their 50k funds, why?? Note: you guys should do the needful ooo

they are not allowing me to sign in to my account

VERY FAST AND RELIABLE👍☑️

onyemaechi confidence'you are not going

you people are scammers I can't reset my pin since last 2wee

thank

Excellent

excellent

Very unique

all good and thanks for your effort and good work i love the momo app you all should keep up the good work happy to have ur app on my phone 💕💕 love u all

done

IMRAN Bj DRA

good

I transferred money from my second bank to my MoMo yesterday, and the transaction was successful, the funds have still not been credited I have made several attempts to resolve this issue by contacting your support team through both email,WhatsApp,phone calls, and even Instagram. Unfortunately, I have received no response Honestly, this experience has seriously affected my confidence and trust in your banking services. I am very disappointed with the lack of communication and customer support

may App is not open in may phone

i forgot my Momo pin and i don't know how to reset it

Abdullahi Ahmad

From today till the day your life will end you will not seen a good thing again in your life in Jesus name 🙏😭😭 I borrow 7000NGN momo doesn't allow me to withdrawal my money in my wallet 😭😭 customer service just reply only 1times

this app is comfortable and excellent

the app is magnificent

udeme David akpan

the app is the best

very nice app for uses

wow

Good morning Momo app is good and fast and I love it very much

I love momo so much

good app

wander full

it's good

let's try and see

thank you

nice banking app

I've been trying to verify my BVN but it's not working.

poor

Best app ever

the worst amoung all bank apps I've ever used

cool

A bubakarsaleoo1

there is no easy pin reset for the app

open Momo app account yes

MAYNASARA

nice one

BVN verification is failing please resolve.

NURA isah maifaru

upgrading

try to improve am requesting to change my pin it not working whyyyyy

the app is not working

My passport

love 🥰 this app

crashing on Android 17

best

nice one

I want to get code on my number but you didn't send code I can't login I just need a four digit code to login but you people didn't send it

the app does not respond to costumers care line over 3 month Momo are not responding to my text messages on Whatsapp

Tinibu FG Relief NERSI

if you download it you are waisting your time because your will just see download the recent app when you just downloaded it

.. your customer care agent is the most worse agent I have ever seen in my life,,I have been messaging on WhatsApp for days no respond,,I need to change my pin no way,,,you should try and upgrade your app because this is rubbish you people doing,,,people giving you good review are out of there sense because I don't think they using this app.

excellent

Very satisfying

y my account has been blocked is it because I'm not upgrade or what I just want it to be unblocked I need to use it makes some translation today?????

intriguing

Very good app every operation is smooth and easy

Convenient

Why does someone click on the forget password and U won't do anything very poor app I regret putting my money there

worse app ever. I've never received my otp to sign up, not even once.

This is the best app I ever use in my life I rate you 100% very fast in everything. I appreciate your efforts thank you so much

the app is just exist himself

I'm sorry for the first time in my life

good

Awesome

so nice

Good app

smooooth

EXCELLENT SERVICE FROM MOMO PSB! I am extremely impressed with the quality of service provided by MoMo PSB. My experience has been wonderful, and I genuinely appreciate their commitment to making financial transactions easy, fast, reliable, and convenient. Their services are user-friendly, efficient, and dependable. I love the way they make banking and everyday transactions stress-free. Their excellent service delivery and dedication to customer satisfaction truly deserve recognition.

Excellent in all remifications

I am quite disappointed with the customer support experience so far. I have tried contacting your team several times regarding my MoMo wallet PIN reset, but I have not received any meaningful assistance. Whenever I call, I am told that all representatives are busy, and my WhatsApp messages have also gone unanswered. I urgently need assistance resetting my four-digit PIN so I can complete my wallet upgrade.

MoMo PSB - Very Poor Service My experience with MoMo PSB has been very frustrating. Customer service is almost non-existent. When you have a problem, you can't reach anyone, and if you do, nobody gives you a clear answer. The worst part is the OTP delay. OTPs either come very late or don't come at all, so you can't even complete simple transactions or open your wallet. This is why most of the complaints from the NERSI relief fund beneficiaries are directed at MoMo.

Honestly, Momo is a total disaster. I previously had the app , I uninstalled the app for roughly 6 months. I only reinstalled it because someone mistakenly sent money to that useless bank instead of my Opay. I have called and contacted the various channels of their customer service but no response for over a week now. Very Useless bank and staff. They blocked my wallet and I can't transfer nor can I do anything with the app

Does it mean that when a customer loses their pin they can't access their account again because I don't understand I was asked to contact customer service and 671 can't offer any support or directive on what to do, customer service on WhatsApp can't respond to messages, omg! what kind of frustration is this @Momo PSB?

Well I just downloaded your app recently but I was disappointed when I made a transaction to my palm pay account since yesterday morning and it has been pending, call, test and even I chatted with what's app, I sent messages through Email to you, all no response. I don't understand your type of operation.

MOMO, THIS IS UNACCEPTABLE! Poor network, unresponsive customer service, and customers unable to access their own wallets. Why accept a ₦50,000 contract when you cannot provide reliable service? Customers deserve better. We are disappointed, frustrated, and certainly not satisfied. Enough is enough! Poor network, unresponsive customer service, and customers unable to access their own wallets. I was very very very very very very very disappointed no proper customer service bad network

Very poor app, my 7,000 Naira till today I've not seen it but it's debited, go to their Instagram and X, people are complaining that their money I've been held for months. I honestly would not advice anyone even my enemy to bank with this app. Because if you make transfer for emergency, they will frustrated you. the money I sent yesterday was the last I had and I transfered for something very important, only for them to hold it since yesterday morning till now. I don't know which month I'll see

I have been trying to reset my pin for the past 5 months now and still not successful to the extent that they even block me from calling them to reset my pin why can't you people just allow us to reset our pin by ourselves instead of calling customer service that will keep telling us that service is down on their side that they can't help us to reset our pin. you people can just allow us to reset the pin by sending us code when we are asked to reset our pin

very horrible experience I forgot my password and there is no reliable means to reset it I messaged on WhatsApp and they said they would get back but it's been two days now with no reply even the toll free number would not go through except and even when I call it takes over thirty minutes before a customer Care representative pick up seriously it's so stressful

this is the worst banking app to ever exist , even scam apps have a better customer care service. I tried to log into my account and it kept saying incorrect pin (pin that have been using since I opened the app btw), tried the forget pin and they listed customer service lines to try and it's all unresponsive, what if I needed to access my account for an emergency, that is how these people would have made it impossible. don't trust them at all cause they are so unreliable

Great app and very useful for my daily transactions. Transfers and bill payments work perfectly, and so is Airtime and Data purchase - chai see speed. Would love to see improved OTP delivery speed and dark mode. Overall, it is one of the best PSB apps in Nigeria. 5 stars.

I'm extremely disappointed with this MoMo app. I purchased a 55GB data bundle, my account was debited immediately, but I never received the data. It's frustrating that customers can lose money without receiving the service they paid for. This is unacceptable and very poor customer service. I hope MoMo takes responsibility, fixes this issue, and refunds my money or credits my data. I would not recommend this app until these issues are properly addressed.

Extremely disappointing service! This is the third time someone has successfully transferred money to my Momo PSB account, yet the funds fail to reflect until approximately a week later, when Momo PSB credits the same amount separately as though the money came from them. How can a financial platform be this unreliable? Customers shouldn't have to wait days to access money sent to them. This recurring issue is unacceptable, and it has completely destroyed my confidence in this app.

Too much network problems and they don't even care to inform users about network issues so that we can be aware of what's going on with the new momo psb app or network issues I made a transfer of 10,000 naira from my Opay account to my momo account since yesterday and i still haven't received the money in my account I won't rate 5 stars until they fix all issues they have, I think they are nothing but fraudsters 😡😡😡😡😡😡😡😡😡😡😡😡😡

This app’s service is becoming frustrating and unacceptable. ₦19,800 sent to me and ₦40,000 sent to my wife have not been properly credited to our balances, even though she received an alert. It has been over 78 hours, and despite providing all the requested details, customer care keeps promising to resolve the issue within 24 hours. They keep saying our money is safe, but nothing has been done. This experience has seriously damaged my trust in this app. Please resolve this issue immediately!

I transferred money to this app and got debited instantly I couldn't find the money in my balance, I tried calling customer care but nobody cared to pick up.. this is a licensed bank under CBN of Nigeria for Christ sake pls stop putting your customers through difficult situations.. it's really frustrating. Momo pls fix this u can do better than this.

⭐☆☆☆☆ I have been unable to upgrade my MoMo PSB account to Tier 2 since opening it, as the process repeatedly fails. This has been extremely frustrating, especially as it prevents me from accessing important services, including purchasing the Dangote IPO. I expected a reliable and seamless banking experience, but this has been disappointing. I urge MoMo PSB to address this issue urgently and provide a lasting solution for affected customers.

From the moment I installed the app to this very moment, the app has refused to complete its verification. And this is already day 5 of downloading the app, yet my acct hasn't been verified. I tried reaching out to their customer care on WhatsApp, but haven't gotten a reply to this very moment. This is just cruel, especially for someone that needs a reliable banking app not limited by age.

worst app to put your money trust me you will regret using momo avoid them. poor customer service they don't pick calls and the customer service are illiterates they can't help you even when they pick calls they don't know what to do they will ask you to call back which will take another one week before they pick

Basically one of the worst banking apps ever, once you forget your pin just forget about your account because you can't reset it by receiving codes like other banks, you need to call customers service to change it and the worst part is that they don't respond to message or calls and to make transactions is a problem either it fails or refund back. I will recommend you all to keep scrolling and find another bank because if you loose anything you are on your own ⚠️⚠️⚠️⚠️⚠️

l love the new app, it's better than before but the only problem is that they stopped giving "CASHBACKS" because this is the reason people open banks. please try and restore the cashbacks and good customer service with good saving interest and so on. Thank you

This app is very frustrating and the developers are very stupid! Someone transferred 1000 naira to me yesterday's morning and till now I haven't seen the money this is very unprofessional. Wait if not for the cheap data bundle that you guys came up with who would trust your banking services? It's high time I leave this app and go back to buying my normal data before these unfortunate people put my enemy in debt, if the money was worth thousands of naira, that's how I won't see my money right.

This is the worst banking app ever. If you are yet to sign up then I'll advise you don't. What kind of bank is it that when you encounter issues as regards transfer of funds, your money is automatically lost. Their customer support is extremely terrible. Even when you manage to get to them, they'll assure you that it will be resolved, but it never ever gets resolved. You'll enjoy the app, until you encounter a problem, that's when you'll know that you've signed up for frustration and misery.

Very Bad Customer Service. I sent money to two Momo account yesterday but it didn't reflect. I reached out to them today to realize that they have never replied my messages since February apart from automated messages acknowledging my messaging. If you like your money and peace of mind, run from them, they have eaten too much as it is.

This app has special errors/bugs, like they're times I'd log in then it'll go back and forget that I never logged in, if I put my pin again it enters for a second then logs back out, till I quit and just use the ussd code. and please do I have to do that puzzle every time I enter the app? (ps let's just leave it till when one want's to log in newly or re-log) The app is slow with bugs, Y'all really need to take a good at it? The worst part is even after the update you still haven't fixed it.

I've been using this service for a while and genuinely enjoyed it until recently. Unfortunately, things have become frustrating. I made a bank transfer, and although it was successful, the money hasn't reflected for hours now. Customer care is unreachable through calls, WhatsApp, and email. I've also been trying to resolve another issue since last week with no response. It's disappointing. Please do better!.

Damn this banking app is one if the worse could you believe I sent money into this app two good times and I didn't see anything on it from where I it was successful but i don't know what momo did I couldn't see my money so my money just went away like that I contacted their customer care which too me almost an hour before I could talk to come they told me to wait for 24hrs now it's 3days and nothing has happen 😭😭😓 please if you can't manage banking system bring it down

All these positive reviews must be from their employees, I'm very disappointed with Momo Wallet Nigeria. The experience has been frustrating, and I expected much better from a financial app. The service needs serious improvement, especially in reliability, customer support, and handling users' issues. A wallet app should be trustworthy, easy to use, and dependable,.If you mistakenly forgot your pin you might never get access to your money again.

I tried to login to my account but couldn't. It could not be found. That I had to sign up. So, I contacted the customer care center. I was told that the account was deactivated due to inactivity. 1) This is a financial institution, right. Could a bank deactivate my account due to inactivity? It can only be labeled INACTIVE, not deactivated. 2) What happens to the funds in my account? 3) Is this action part of your T&C? If yes, kindly furnish me with one, please. This is pathetic!!!!!

Don't use this app, after I sent money they blocked my account, I can't transfer out the money, buy data or airtime, customer service WhatsApp doesn't respond, I called the hotline, they said their customer service staff are busy, having me wait for hours. I woke up this morning and I saw that my money has been withdrawn, how I don't know but thank God the money I put in was just little with the aim of tasting but after I wait and nothing is done and I'll close the account, mtn is trash!

⭐ I have been trying to upgrade my account to Level 2 after providing my BVN, but I keep receiving the error message: "Upgrade at this moment, please try again later." This has been happening every day, and I am unable to complete my account upgrade. I am disappointed because I have tried several times without success. Please look into this issue and help me upgrade my account to Level 2 as soon as possible. I would appreciate a quick resolution to this problem.

I have tried to upgrade to tier 3 countless times, I have filled in all the required informations but yet it hasn't upgraded. And I have also tried to verify my email address for more than 10 times without success. I have exhausted all the attempts because you always use to send the OTP minutes after it has expired.

Extremely disappointing experience with purchasing data via MoMo. I attempted to buy a data bundle using the MoMo service. The transaction went through immediately on the financial side—my wallet/account was debited, and I received the debit confirmation message right away. ​However, hours passed and the data bundle was never credited to my line. No activation SMS was received, and checking my data balance directly confirmed that zero data was added. very disssapionted in them

Your customer care support is the worst. I updated to the new app. I used the 200 naira coupon to get data. Since that day my account was frozen. it's been two weeks and there's no response despite texting multiple times on WhatsApp. Even via Email. Even the call center number doesn't even go through. I am disappointed. Do better.

I’m currently unable to sign into my account through the mobile app. Whenever I try to log in, the app keeps asking me to sign up as though I’m a new customer. I already spoke with one of your representatives and was advised to proceed with the sign-up process. However, after doing so, I can not find or access the money that was already saved in my account. momo_psb has been hoarding my money and trading with it, and i can not have access to my money.

This is the most useless and annoying bank app ever existed. I called four times and four different customer care representatives picked up and non of them were able to attend to me, they all said they don't have gadget/materials to help rectify my complain, I should keep calling until my call is routed to a representative that have gadgets, can you imagine, I have money in my account but I can't access it, and someone is telling me thank you for choosing momo psb?

A very bad app to use for an emergency. My last review was about the same that was never implemented. Transfers have been refunded, unable to log in due to the updated app, and when you do, otp and more, unstable network and lot more. MTN can do better. Atm, it's better to stick to opay or smart cash.

The new update is great! The app logs in faster, has a nice interface, and adding unique account number alongside phone number is a fantastic feature. However, I’d love to see a toggle to switch between light and dark themes. My main issue right now is that I am stuck on Tier 2 and cannot upgrade to Tier 3. Please fix this issue. Overall, it's a nice app!

This is like the most useless online banking app I have even seen. The customer service is so poor and unreliable. I can no longer access the app, I can't even make transactions. It is so unreliable and useless that I wish for no longer to ever use it again. It is so frustrating that I keep on calling the customer service everyday but am been told to call back over and over again just because of a bad network. If you know you can't provide a good and reliable services, then please drop the app.

I'm sincerely disappointed!😞. Ever since I opened a momo account for my mum. The money I've been sending hasn't been credited, whereas Opay has debited all my transfers. I tried reporting it but the results still reads the same. I also tried calling customer's care but it's not helping. I'm frustrated and unhappy about this. Once I'm debited, I'll retrieve my money and delete the app! 😥 A serious change has to be made on the app or it'll loose validation! 🥺

Now, let me try to equate your service a little with fairness. The Momo PSB app is doing its best, ngl. But, there are soo much polarities attached to this performance. I purchased a prepaid electricity bill of 1000 naira for 4 days now, the token hasn't been issued neither has the money been refunded. The customer service medium is pretty bad as it is already. As a rising bank still trying to see the light of the day in Nigeria, MTN Momo PSB should do better.

I do not recommend MoMo PSB Bank for frequent transfers, business use, or buying MTN data due to network fluctuation. If you forget your PIN, your money is gone — there is no way to reset it. I've tried calling their customer care for 2 months with no representative available. I switched to SmartCash on Monday and I've been enjoying smooth transactions, cashback, and stable internet.

I was given 2 account numbers one was a normal account number and the other my phone number, I've been sending money to the phone number because it's easier to memorize. money doesn't reflect at all. this is getting to 8 days now and all the money I'm sending keeps summing up in the SMS alerts they send. but if I was to buy airtime or data, it tells me insufficient funds. the money doesn't even reflect in the app.

Very poor experience. I sent money using my phone number and received an SMS credit alert, but the money never reflected in my wallet. I tried USSD and got insufficient balance. I later used the NUBAN account number and that transfer worked immediately. However, my first two transfers have now been missing for 4 days, even though I was debited. Customer service has also been extremely disappointing no proper response for days despite repeated complaints.very bad app

You people are making me feel like there is no trust in the MOMO account anymore. You created another app for MOMO, and after I downloaded it and logged into my account, my account was immediately restricted. This has really made me lose confidence in MOMO. I honestly don’t feel like I can trust the service anymore, and I would like to know why my account was restricted after logging into the new app.

this is the first time I'm dropping a negative rating on Google Play store. so I decided to update the app today, then all of a sudden the app doesn't open anymore. someone will ask why I decided to update the app. now here's the answer, I noticed my data balance and airtime balance weren't reflecting Soni decided to update to app for better experience. now I'm getting the opposite.

The app is working more than the way I expected it to, and my expectations was actually benchmarked by the many reviews I looked at before downloading the app. people said a lot of things, but i think it's a thing of being patient and observant while using the app. there are different success rate beside each of the banks, some are blank . so if you transfer money to a bank with a very poor success rate, you are going to have issues. the interface is awesome by the way

Absolutely unreliable! You debit customers instantly but when there’s a problem, your customer service suddenly disappears. I paid for data, got debited, received no data, and got ZERO useful response from support. This is extremely frustrating and unprofessional. If you can’t provide reliable service or proper customer support, then what exactly are customers paying for?😏

No other bank app has frustrated me the way momo has. I'll send money into the account but I won't receive it for weeks!!!! No one replies when I try to reach the Whatsapp customer care line,when I try to call they never pick and then on Instagram they take ages before replying you. I'm so disappointed honestly I'd give it a 0 star rating if I could, but I can only put 1 as the minimum. 0 is too much -1/10

The new MoMo app is really impressive! 👏 Many numbers that previously couldn’t register are now eligible, and the overall experience is smoother and better. Great job to the team! 💯 However, please improve customer support by providing reliable Gmail/email and other support channels for users who need assistance. Keep up the good work! 👏

poor app. the customers service is one of the worst I have ever seen. i had an issue regarding my cashback and balance. it was blocked for no reason at all and when i called they keep telling me to call back in the next 24 hours and its very annoying cause i have been calling them for more than a week with nothing actually done please you guys should work more on your customer support. i had high expectations, but now am just disappointed 😔

This transition might be the worst I've seen yet. All of a sudden, no news or anything, lock customers out of the app and USSD. There was no news on how to transition, I spent a long time trying to figure out what "new Momo PSB" on other bank apps and don't even get me started with bugs. For a bank app, this is the worst launch I've ever seen and for anyone considering doing anything with Momo, my advice is don't. use other banks or network till this app is stable I'm truly disappointed in Momo

This app is very bad. After downloading the new version, the money I deposited is not showing in my MoMo PSB NG account balance. I have sent many complaints to customer care online, but the issue has not been fixed. This is my first time experiencing such poor service on a financial app. Please kindly refund my money. I am really discouraged right now.

I initially had 54,300 in my momo app and ever since I was forced to download the newer version of the app, my money has completely disappeared from the app, customer service has been telling me to wait for over a month now. This is probably the worst service I've ever experienced, give me back my money MoMo PSB NG!!!!!

This is the worst money app I have ever used. Because I don't know why Momo will not be able to attend to customers. If you call Momo customer care, it takes nothing less than 15 minutes before the call gets answered. For the past two months, I've been trying to sign up or to unblock my account that they have blocked since July. They said they are doing technical work. That means you can't create account within that period. This is the worst experience I've ever had, and this is terrible.

After the recent update, I can't access my own money in this app at all. Tried changing my PIN to fix it, but it keeps saying incorrect. Contacted the WhatsApp customer service number listed, and it's been over 24 hours with zero response. This is my money and I need to use it — no way to reach it or get help. Very poor support, urgent fix needed.

what a shame on mtn, this is such a useless app development with no reliable customer service. my wallet has been blocked for no reason and I try reaching out to customer care but they are not responding on WhatsApp even calling them is impossible they will just keep u on the call with a song recorder. with are their revenue they can't find a way to solve this simple problem or are they trying to scam us because I see no reason why they had to close the former momo app. MTN IS A USELESS SERVICE.

It's good, but I don't know why there is no customer service icon on the app or even an email to send a complaint to. I sent it money 2 days ago, you guys sent me an SMS that it has been received only for it not to reflect in my balance and it's been over 48 hours. Tried to complain and it bring it to your notice, but I couldn't find a place lay my complaints. Please, work on it

Barely a few days after launching your app, you've now started a defrauding campaign, where you debit people for services you've not rendered, and when complaints are being made, you ignore or try to play dumb with some automated responses. Momo credit the data I bought or refund my money let me go buy it elsewhere, what's the meaning of this?

I can't believe in 2026 that an app that deals with real money and people would be this unstable. You'd have trouble signing in, buying data, buying airtime and everything. The app has no support, you can't report anything unless you call a customer service that's virtually unreliable and unreachable. Why would you debit me but not provide the service I paid for? And the ussd that's supposed to be the alternative never ever works. If the app doesn't work then take it down entirely.

I have a very poor experience with your upgraded app. After transferring ₦40,000 to the MoMo PSB NG app, only ₦2,000 was usable for airtime, while ₦30,000 was deducted for a data bundle that I never received. Three days of complaints have led to no resolution. I cannot, in good faith, recommend this app to others.

I highly advice anyone seeing this message not to download this momo app. I bought data and the money was debited from account and I didn't receive any data, I later transfer money to the account again and I received credit alert and I bought data and received debit alert and still no data. so do not download it. worst app ever always errors in there system

I paid for data earlier and didn't receive it, but customer care claimed I exhausted it even though I didn't use it. I paid for another package today and the amount was deducted from my wallet balance, but I still haven't received the data. The status shows 'To Be Paid', and when I click 'Pay Immediately', it displays 'URL closed'.

Unfortunately, this app is the worst; it's very slow. I made a transfer over 24 hours ago, and it hasn't gone through. Customer help line is not connecting, and WhatsApp chats go unanswered. I sincerely regret trying this app even to make a transfer. I wish something fast can be done about it quickly.

I need help momo!!!! I had a flight lay over in Kigali and was out of cash so I got introduced to this app. I downloaded and created my wallet and deposited 150k. money didn't come in then I started seeing on the screen of the app that first transactions are no more than 20k. so I tried sending 10k twice and it came thru but the 150k I sent hasn't reflect till now and not even in transaction history. I checked the bank I sent from and they gave me proof that the 150k was delivered to momo

The app is unnecessarily confusing and difficult to navigate. Basic things like transaction status aren't communicated clearly, and the app allowed me to make multiple transactions that are now pending without clearly warning me about the issue. The previous experience was much more straightforward. Please improve the transaction-status visibility, network/error notifications, and overall user experience.

this is the most useless banking app I've ever used. I bought data on the app and it said successful. Once I clicked back it said "payment to be completed" I paid for one thing twice and still didn't get the data. Their customer service is even worse. I called for over an hour and nobody picked the phone. The WhatsApp messages I sent were not checked either. I wouldn't recommend anyone used this app. I've cut my losses and moved on.

This is hands down the most useless banking app I have used in my life. So many bugs, the app moves from one problem to another. Can you imagine, today I tried to purchase a data bundle. I purchased 3 times and I was debited but not credited the data. It keeps showing Status: (To be paid). You guys have the worst development team and something needs to be done about it immediately. MOMO my a$$, I'm DONE!!!!

This new app is terrible, customer service is worst,I just need data why are you guys making it so hard, firstly U guys disconnected us from using both the app and ussd without any pre notice,now we downloaded the new app and I forgot my pin because all this while I've been using passcode to login,I tried all the customer service line provided and nobody is picking nor replying my messages but why is your "forgot pin" process different from the norms,I've money in that account,fix this mess soon

My money has been stuck in this momo for several days I even tried buying data from mtn app using the account so I can use all the money to buy data but no it's not working too always unavailable if the app won't be available when we need the money then why create a bank? they drew me closer through the bonus data bundle but since the day I opened an acct, it has always been from one problem to another at least if we can't withdraw money we should be able to use our money 2buydatafromthemtnapp

Honestly speaking I really regret using this useless app, I made payment to someone in Zambia #12,000 and d person said he didn't received alert, I thought he was lying to me, then I decided to purchased recharge cards as well, #400 was deducted from my account without any recharge cards received, that is when I now agreed that the person over there didn't received alert. what a useless customer centre, they are always busy without response to someone. meanwhile, I have #8,000 in the old momo.

Can I give zero stars because why do I have a brand new app that doesn't give me access to the normal features that the original app had. I'm not the only one that used the save n' invest feature on the old app and now I can't seem to find it on the new app and my money is stuck in there. Momo or Mtn needs to fix this issue really quick.

MTN and MoMo PSB NG have been, in my experience, among the most unreliable telecommunications and financial service providers. I honestly wouldn’t recommend either service to a new user if reliability is a priority. There have been too many instances where I’ve been unable to depend on their network or banking services when needed. This is my honest review based on my personal experience.

am making a complaint regarding a successful transfer into my MoMo PSB account.I transferred money from my bank account into my MoMo account, and the transaction was successful from my bank’s end. However, the money is not reflecting in my MoMo balance. I have also tried to use the account to purchase data, but I keep getting a message indicating that I have insufficient funds.This is very frustrating because the money has already been deducted from my bank account, yet I cannot access or use it

This momo psb account is so bad I regretted choosing it because the money in my old Momo psb account is not added to this new one I have tried so many ways but it's not working, am really frustrated and am highly disappointed in mtn 💔😞😡. I hope you will help in solving all this issues because I noticed am not only the one having issue with you, thank you.

I don't ever think any MTN by-products can be so useless as this. They are just been so mean and perfectly not organize with their momo app, not even considering the effect their nonsense upgrade might have on customer and has caused to those who have chose them as customer amidst all others numerous online banking services, no notification before the upgrade. This is so sad and serious, it is a week now I haven't been able to access my own personal account.

this app is a mess, before I was able to login it's took two days, I want to transfer to other momo account they are telling me they will refund the money if the person has not download the app, imagine! I want to upgrade to tier 2 it's keep saying not available maybe they should even cancel this app cos it keeps getting worst and they keep deducting ₦7 after each transaction, once I withdraw all my money there I will never use it again, worse app ever

Hello MoMo, I need to know if your customer service is still functioning. I called yesterday and no one answered, and I have also sent messages without receiving any response. If you are no longer attending to customers, kindly state it clearly so I can stop wasting my time trying to reach you. I need my issue resolved, not ignored.

This is very very very very very very very bad. The previous one is better and I still have money left fix it so I can withdraw my funds. They will tell you to do 'Face Verification' to protect your account, you'll do it but it'll tell you failed, you'll now click no I'll do it later it'll still stay there it won't log you in. What kind of technical problem is this pls fix it.

After downloading the new app I realized my initial balance was reset and nothing was in it ,Then I made a transfer of 509 naira got an sms of my real accurate balance but when I tried checking both the app and sms it was not there please assist . This new upgrade wasn't really needed if I'm to say the app was better as is. Thank you for your time.

For real this new app is just so unwanted what's in the new app that you guys couldn't just add in the old one so we'd update and enjoy it? Was about to refer to a friend but with this frustrations lately I don't think I can, I don't even want to talk about your customer service, more especially WhatsApp, it took you guys 4days and at an odd time 12AM to reach out. Please I won't advise downloading this until it's being fixed

Very disappointing experience. I made two transfers of ₦1,100 and ₦2,000, but both transactions failed and the money has still not been refunded. The app shows the transactions as “processing,” and despite reporting the issue to customer support and following up, my ₦3,100 is still with them. A financial app should handle failed transactions and refunds quickly. This experience has made me lose confidence in the service. Please resolve my complaint and refund my money.

You should leave the old app alone! nowy money is stuck in the old app and I can't even access the new one, it keeps saying "momo account does not exist" now that it has opened, it got me with "no service" please fix this! it's incredibly annoying! Btw, the 5/5 reviews are very annoying.

Hello, please I need urgent assistance regarding an incoming transfer of ₦500,000. The sender has been debited, but I have not received the money because my account showed that the transaction exceeded my account limit. Please help me confirm whether the money will be credited or reversed to the sender. Transaction reference: [reference].

Face verification isn't working on my Android smart phone. I have tried over and over and over again, it's still not working. After following promptly the Face verification setup, it'll still show 'Verification Failed unable to verify your identity'. Please try and fix this up. I'd still give two star rating, cause Momo PSB, has been one of the best for me.

The new interface is easy to understand. Love the upgrade. One reason why I didn't give it a 5 star review is because I was not pre-informed of any major updates or changes and that hindered my use of the previous app to access my funds. I also observed that there is no dark mode, I am a big fan of dark mode and would love it if that would be included in the next update. Good job though 👏 👍

The supposed updated app doesn't even work. Doesn't let me log in all in the name of some stupid upgrade that is taking forever. I nearly got stranded today because the app or the USSD didn't let me access my account to buy data from it. I'll just switch back to Airtel cuz this isn't the first time it's happening. I really had high expectations from this service provider, but after this stunt they pulled, I'll have to consider them as a 2nd alternative🥀

⚠️ PLEASE BE CAREFUL WITH THIS APP! I am extremely disappointed with MoMo. I had ₦2,000 in my account, but when I needed to access my money, I couldn't. The app kept giving me problems. Imagine having your own money in an account and being unable to access it when you need it. This is extremely frustrating and unacceptable. I’m posting this so others don’t fall victim like me.

this app doesn't worth the time and data used in downloading it ,cause why will I credit my wallet and I won't receive the money for days, and they won't be any genuine reason for that , no notification before the app went down no regards for customers. Their customer care were always not available be aware student are the one that use this app the most and your level of inconvenience is too much if I had know I will have stick to my smart cash. atleast inform us ahead

The app is good,but there always an issue after update... I've been trying to login to my app but telling me I couldn't... what if I got Into an emergency situation that I needed to make transactions... at least let us have access to the ussd code when there's a problem, don't just shut down both... it's annoying... Thanks 😔💔

The app has quite a few issues. It took me about three hours just to log in to my account, which was really frustrating. After completing my verification, like face verification, it kept telling me to try again, which was quite annoying. I hope they can fix these glitches soon to make the app smoother and more reliable.

I do not have a problem with the app; I have a problem with the attitude. Out of nowhere, and all of a sudden, dear MTN, you decided to 'turn off services', for over 8 hrs! The MoMo USSD code stopped working. More annoyingly, your previous app did not allow access; it said, '...unusual activity... contact customer support.' Later on, 'download the new app.' I got to the Play Store and there was a new app, but—guess what—from a new developer! A new developer with no track record, for a bank app!

Momo is honestly becoming extremely annoying. Ever since they asked me to update the app, I have been unable to buy data normally. Every time I try to purchase data, instead of allowing me to complete the transaction, Momo keeps disturbing me with the update request.I don't understand why buying simple data has suddenly become a difficult task. I just want to buy my data in peace. lol

I was using the ussd code and suddenly an error message appeared. I switched to the App, upon logging in it prompted for an update. I. have been trying to update for over 24 hours but nothing seems to be working. please you should check what the issue is. I cannot uninstall or delete the app because the app was pre-installed. please assist.

Where do i even start with this This app has a really subpar user experience. Even something as basic as logging in feels like a chore, and the app often makes simple tasks unnecessarily difficult. there are also periods when transfers or buying data simply don't work And don’t even get me started on the face verification. It is absolutely awful. The process is unnecessarily frustrating, unreliable, and can leave you repeatedly trying to verify your identity without getting anywhere

I'm unable to access my account. All my attempts has been proved abortive. The app is very bad. I'm really disappointed in momo PSB for putting me through unnecessary stress. They should do the needful and make the account easily accessible. I need to make an impromptu transactions and I couldn't access my account, this is so disappointing.

I don't know why the app was changed this one right here is bs, why do I have to do facial verification a million times and it's all to no avail? my face wasn't the biometrics in the previous one it's my fingerprints so why can't that be used In the new app? this is absolutely frustrating something should be done about it. I've wanted to make transactions sinceeee and I can't.

it's not opening, I have tried signing in but they keep saying "your request cannot be processed at this time" so what time would it be processed for someone to get data. Someone can't even get data whenever they feel like again, it is very annoying, don't you guys have network because I don't understand ohhh, this new app is horrible, if you are not going to improve it then disable it let us keep using the old one, thank you 😶

"oops! My request could not be processed at this time". Funny Enough, My sister Login to her account successfully. Me thinking that Momo has successfully fixed their issues, transferred money into my account again. I regretted why I didn't login to my account before sending the money. NOW MY MONEY IS THERE AND I DON'T EVEN KNOW WETHER MY ACCOUNT IS HAVING PROBLEMS OR NOT. Now I am begging. please fix these issues. I know it ain't gonna be only me having these issues, please fix these.

The app doesn't let me sign in at all, and the former app also refuses to sign me in because it prompted me to download this new version if I wanted to continue using the app. So with both apps refusing to sign me in, I'm just locked out. Terrible transition experience from Momo and MTN, imagine the panic from someone who actually uses this as their main bank and has huge amounts of cash in it. I would give this 0 stars if I could.