Planet Tax Free ME

Great

great exp with suki....thank u for asseting , kind

nice and easy to use. by downloading the app and signing up, you can follow-up your VAT-REFUND process. thank you, Planet. 😊

It's easy to use and makes tracking tax refund simple and convenient.

Application works well. Can do track and see all refunds.

Yes it's users friendly app. We can see the refund information on time

amazing app. user-friendly

Great app! Smooth service.👍🏻

Really helpful app for keeping track of your tax-free purchases. I especially like that you can see whether your receipts have already been registered, and what you need to do next. It makes the whole process much clearer because you don’t have to guess what’s happening or what the next step is. It’s also useful to know whether the refund has already been sent back to your card. Simple, convenient, and useful when traveling.

Highly recommended Apps! Wonderful🤩

Had a really good experience using the Planet Tax Free app during my trip to the UAE. It was convenient to have my tax-free purchases and refund information in one place, and the process was quite easy to follow. The app made managing my VAT refund much more convenient as a tourist. Overall, a useful app and a good experience.

Excellent application that is easy to use, fast, and highly effective for managing tax refunds. The process is smooth, convenient, and saves a significant amount of time. I am very satisfied with the overall experience. The application offers a seamless user interface, excellent functionality, and a clean, user-friendly design, making tax refund processing simple and hassle-free. Great work by the team behind this application!

Planet Tax Free App is amazing. It is easy to use and and works smoothly. Highly recommended!⭐️⭐️⭐️⭐️⭐️

Excellent App

amazing app... nice and easy to used it.

doesn't work, there is no customer service support, my purchases has not been uploaded and has not been displayed. and it always showed that I am a tourist in UAE, but I was not...

App broken.

Poor support, full amount not refunded. My refund amount was AED 298, only AED 272 was refunded. Customer support is poor, despite reminders the payment receipt is still not being shared. The helpline number on the app is also incorrect

useless only fortune flights

the App doesn't work. I can't register.

is not responsive.

got stuck in Loading

Doesn't work for some reason. I tried to scan my passport and all I got is Invalid surname and travel document id.

not working

zero stars. Like everyone else, you cannot sign up or sign on through the app. Other options presented to sign on are apple, Google, and Meta however none of those work either. they say "coming soon". Articles say that Planet introduced the app in 2024 to make things easier and faster. Total lie. I wouldn't shop at places that process through Planet. Global Blue was so much easier.

Could not sign up with my proper passport number and surname, always rejects...

Can't sign up

system cannot accept sign up. not working app

cannot sign in any method

Registered via the web site. Can't login to the app using my details. App is rabish

Simply doesn't work.

How is app such garbage. Won't accept anything to sign up. Global Blue is miles ahead of this junk

Can't sign up because it won't accept my last name and/or passport number. Scanning the document also doesn't work.

invalid name and ID ... what a BS app

Very frustrating app – sign in and sign up both broken Tried using the app on both iOS and Android – neither the sign in nor sign up worked. No matter what I do, I keep getting errors like: • Invalid surname • Invalid travel document ID Tried both automatic and manual document scanning – always fails. This makes the entire VAT refund process unnecessarily complicated. Very poor user experience. Needs urgent fixing

You cannot sign up at all

doesn't allow me to register

Useless app cannot sign in through scan or entering manually also doesn't work

I have not used the app, but we met Ariane at the Dubai Emirates Airport terminal, and she was very helpful and quick!

Can't sign up

App doesn't recognize the credentials

Registration failed. Says surname, and the traveling document is incorrect

stupid apps.. I cannot even register because invalid surname and travel documents. Already scanned also invalid

Useless app, when trying to sign up, it says my surname is incorrect, of course the app knows better my surname

Scanned Passport. INVALID SURNAME INVALID DOCUMENT NUMBER. Ummmm, no, they aren't????

invalid surname. invalid travel document ID. not possible. 1) I scanned from my passport. 2) entered manually and I PROMISE I know my surname! This was an irritant and a waste of time

Unable to set up account. Your App says my surname is invalid and my passport number is invalid. Fantastic waste of time.

It doesn't allow me to sign up

Can sign in.

Application keeps crashing when scanning my passport

It wouldn't let me sign in. The whole experience about Planet is much worse in co.parison to Global blue!

Extremely frustrating. I have been trying to sign up on the app for more than 45 mins. The app doesn't recognise the passport details or the scan. I hope the app developers can resolve this issue.

Useless app, log in screen wil never process passport info even when correct. waste of time. no support

Des not work! Sign up provide error, google account sign up coming soon...app is not ready yet, should not be published.

Hwhiei

App does not identify my passport details. Horrible.

U cant even register or log in with the app because it says that your surname or id of my passport dont exists

Useless. Impossible to scan the passport and manual entry returns surname and passport number as "invalid".

I scanned my passport and it got the number wrong the first time. When I scanned again, it got my name wrong. When I corrected it and tried to continue signing up, it told me that both my surname and my passport number were invalid. How is my surname possibly invalid? Unusable.

Tax Refund process is a big con on shoppers in UAE. Never listen to the guy at Airport when he says give me your card to get a refund into your account. After charging princely 4.8AED per transaction as processing charges, they cheesed off with more than 8% in bank payment and currency conversion charges. Mind it this is not your bank taking the cut but the fat bankers Tax Free guys use.

Not accepting my sign up although the ID is correct

Maybelle at Abhu Dhabi airport was really helpful and the app is great. Super smooth experience

Is this app for use ..???? Seriously in any scenario it's not working lol.

Very annoying, the app rejecting my sign up information although details entered are correct. No support available, not even on their web site.

The app is not alowing me to sign up

App not working. Cannot scan. Cannot sign up.

Won't let you create an account

can't sign up. when I try to sign up the app says invalid ID and surname

worst ever app, cannot register, saying my surname is invalid?!

From the bigening, the application won't accept my information to sign in althou the details were from the scan of my ID. I need a solution 😪

It gives me invalid surname and passport id

Can't sign up.....it picks up my passport number correctly but can't sign up

Tried to sign up and it kept rejecting my name and passport details as invalid. No FAQs or other information so I gave up and un-installed it.

I not from the UAE

useless app. can't sign up, every entry is considered " invalid" even if using document reading function

I cannot sign up. It fails to validate swiss documents.

Wonderful

The app does not allow me to sign up. When I scan my ID, the info shows up correctly, but then says my info is not valid.

I can't sign up. It shows that my name and Id invalid.

Not being able to sigh up.

I was not able to sign up. I am a Serbian citizen. Scanned my passport and it filled out my surname and passport id correctly but when i try to sign up i said invalid surname and passport id... Tried several times, but did not manage to do anything. Waste of my time.

Perfect and so easy to track details of my vat refund transactions. Very helpful.

cannot sign up !!!!

Amazing!

Can't sign up. Gives me errors filling my on info

Great app to track your refund status.