DCU Digital Banking

works well minimal issues

can't connect an external account at all. I have tried multiple times and checked my blocled messages but it does not allow me to add an account! my first ever late payment was because of this! IT HAS BEEN ALMOST 4 MONTHS NOW AND I STILL CANT CONNECT AN ACCOUNT TO PAY MY BILLS!

customer service is great and efficient

I think they're the best; I've never had any problems with them since I created my account with them.

need to get used to how to work the deposit steps.

I cannot initiate a transfer continue button is disabled

Glitchy. Old app was better. Making deposits are pain the app just closes even after updating and clearing cache. Needs to be improved.

great bank......great app. and easy to use.....

there is a bug when you setup an autopay for a autoload, the app keeps crashing.

always a great experience

Wonderful customer service, easy to use app, excellent interest rates.

best banking app. Just wish there was a way to freeze my card. when I click on 'card settings' I get the black beachball and it doesn't load anything.

The app has bugs. u can't see payments and expenses. scheduled payments are blank and I received error messages throughout the app. This has been happening over a week.

good

excellently

easy banking

Bill Pay almost never works, which is one of the main reasons I ever need to use the app. Mostly non functional for me at this point.

the app uses lots of battery in the background. do you know why? I have to put it to deep sleep after every time I open it. thanks

Meets my needs.

Can't deposit checks anymore. The app crashes everytime you try to deposit one.

DCU customer service is great, the interest rates are good, and the mobile app is easy to use.

dcu best way to get service for banking needs

bad

I highly suggest anyone looking for a credit union to look elsewhere. their customer service is horrible first off!! I used DCU for an auto loan and they wouldn't help me with getting the vehicle I originally was trying to purchase. DCU needed a third party appraisal, I purchased 2 and they didn't accept either. I financed a different vehicle after that, it had been almost a year and I got side swiped. The car was totaled and DCU didn't respond for a week before finally starting process with ins

very good

great app

dcu very untrustworthy and will lie to you whenever possible.

I go to bill pay and it's just a black screen.

very easy to navigate

I love this bank. They take good care of their customers and they have great financial products. I wish they get bigger, the only problem with them is they don't have a lot of ATMs and I get charged a fee whenever I withdraw cash

KEEP BEING YOU

All is Well ! With DCU

mobile banking app can not successfully capture check image. the app closed completely and sends an error message. this has now happened 3 times this past month. not great... not great at all

I'm completely satisfied with this bank. the have real stability, not not those pop-up over night online banks that'll throw you under the bus in a heartbeat!

Easy interface on the app... I've been with DCU for years.... great experiences the entire time. I've done car loans, a home equity loan, credit card... great rates... good company & they're on it with fraud protection!

I've been using the app for 1.5 years now and it works really well! No complaints, but I do have a feature request: In Future Look, when adding new income, can an option for Bi-monthly be added? I get paid twice a month on the 15th and last day of the month. I feel that the option for every 2 weeks isn't accurate enough for my needs.

I'm Bank with DCU, but I don't think I can stay with the bank I would like to get a new Bank which I can use all around the US.

disapered from my phone

app no longer works on Android. Uninstalled and reinstalled app several times. Looks like I'll have to find another bank. Not sure if this has to do with the merger or not. The whole point was for easy access to account. Now I can't view or deposit on phone.

having trouble with this app not showing up on my phone I had it for years now the app stop working saying not found

What is going on with this app today??? Why is the app giving an error message about Java? I have uninstalled the app and still getting the same message!! I am also having issue logging in on the mobile browser! Hold time with customer service is insane! What is going on????

the app don't work at all just keep getting error message

It feels good using this app. It is simple, clean, I can run it in darkmode and it registers when my phone has been sent the 2FA code so I don't have to switch between apps. I hope the app stays this good.

passkey functionality stopped working recently. pixel 10, android 16 & 17. phone also wiped once, app reinstalled 4 times. verified all settings. proton pass as primary & Google as secondary. worked fine until recently. re-registered device didn't help either.

Consistently fails to integrate with TJX cards. Consistently disconnects from my Ulta card.

best banking ever

Best Bank my family has ever utilized

Great app. Simple and intuitive, fast and reliable.

We have been with DCU since the company was started, back in early 1980's. The software has alway responded fairlyquickly. Now I'm unable to use the DCU software, it doesn't repond, so I've uninstalled DCU software. I'm using "Google Play" to re-install but am left looking at "pending". It is very frustrating being unable to access my account/money! 🤔

this app was great when I first got it years ago and it continues to improve with newer features over the years.

There was an Error adding a passkey! This is the message I'm getting every time I try to add a fingerprint protection (MFA section). It used to work fine on the older version. I contacted customer support through the app and still waiting for their feedback. Once this is fixed I will give the app 5 stars without any doubt.

never able to read messages or get fico score with out Uninstaller and reinstalling the app

Great app, long-time user. (Edit: widget now functions as normal! 5/5 stars)

Awesome

After updating the app doesn't work. It's impossible to make a deposit.🤔

widget stops updating every 3-5 days requiring reboot of phone

after update transfers to external account is not working

widget has stopped working as of a week ago. it no longer refreshes unless I log all the way into the main app.

Recent version consistently throwing error for not being able to read numbers at the bottom of the check when clearly visible. The check is a BCBS check printed on 8x11 paper and I think the issue is it isn't correctly identifying where the numbers live on this type of check, which is not a standard check.

Trash unprofessional bank. They make you waste 40+ minutes on the application only to make it impossible to check the box to accept the terms and join. Don't waste your time with these clowns

Great financial products but the up and center ads for car loans every time I log in is a bit much.

a member for 8 years ,tells it all

Highly recommended. Best credit union bank. I have been a member for many years now and never once had any issues.

excellent app so easy to use.,👍

no complaints about the app 👌

app has been horrible lately. I used to use it to conveniently pay bills but now can't even get the screen to load.

about as useful as wet toilet paper in a hurricane. spent two days getting a message to try again later which means wasn't worth trying the first time

Excellent Credit Union

can't rearrange accounts

beats having to find a bank location. so convenient.

Excellent, Recommended to all my friends,and Family's. 💯 percent

the best banc,if you know you know.

does work

can not see messages or credit report

this new update not like it can't even get in too the app

i love everything about this bank.

DCU is the best, and their app is easy. I haven't lived near a DCU for years, but it doesn't matter. The app and phone staff are great.

keeps kicking me out

Can no longer access messages, tax forms, statements, Contact Us, etc in the menu, just brings you to a blank screen. Can't find a direct link to the DCU website either, like they used to have in the app. Made for a frustrating effort to download my 1099 form!

Update Jan2026: now you can't see or edit travel notifications nor can you see your messages, I don't know what else, there can be more features not working properly, please fix the app. so annoying.

was good time

I love the bank, but this app is awful. can't open Bill Pay or the message unless I delete the app the re-install. Never had this problem until the latest update.

The best credit union ever!!

DCU app will not open Samsung 9+ tablet please fix.

my preference

want to order more checks in

bill payer has stopped loading.

I can't even apply. try to take pic of drivers license and get bounced back to my home screen.

does not open

have trouble signing in

I can always check my balance!

app never opens just says app stopped. I have uninstalled and reinstalled many times. does this on an Android device and on a Chromebook...

great service easy to use

have to constantly update and waste data to use

the app works well. i am disappointed in the security though, I want better than sms 2fa for my bank account

They were real positive about goals and help when you opened an account. But, like every other Credit Union and Bank, I'm treated like my FICO number, low and not at the 800 level 🥺, not a human, who made some bad decisions in life and trying to fix her mistakes to get back on her feet and track! I really thought they were veryyyy different! 🥺

This app's UI is extra ordinary and seemless to navigate

20 plus years as a member, and DCU has always provided top-notch service.

i love it

excellent service

I haven't been able to access my account for two months now. As soon as I open the app, it shows Connection Error : Unexpected HTTP status I tried everything without any luck, I even tried reinstalling it but still getting the same error, not sure what your engineers are doing, they should be investing those error logs to improve your user's experience and at least provide the basic functionality/access

Remote check deposit feature is completely broken. Takes picture of the front of the check just fine, refuses to save the image of the back of the check. It will align the green box and take the pic, then the image for the back of the check will still be empty and the deposit cannot be submitted. Fix your app! I'm not gonna call your information center. Not gonna spend an hour with a help center that won't actually do anything 😳😁

Coming from New England and a business environment I find that change is not easily accepted especially with software. The only addition, which I hope is coming, is bringing back the widget and the quick balance in some way shape or form, as it is quite handy. Edit3/10/24--Widget is working, but cannot find a way to edit which accounts appear in it anymore.

App doesn't work it goes straight to login. No way to sign up. Online doesn't work either. When you try to set up and verify your phone number and click on the link it always says the link has expired. I called the bank and the girl was of no help and could care less neither was working. I asked her to report them both and her response was.. no one else has reported it so she wasn't going to do anything. Looks like a worthless bank to me. Would give 0 stars but can't.

Dcu is the only credit union I've ever had, and probably the only credit union I'll ever use. They give good rates, good service, good reliability, and I get my deposits almost instantly. They've improved their app, it's fairly easy to navigate and straightforward, and i trust that my money is safe with them.

Called the number below on 8/23. Was put on hold for 10 minutes while they tried to figure out what's wrong. Was told it's my connection, specifically my wi-fi. Nope. I have been 10 or less feet away from my router during each of the times I've tried it and my other apps work just fine. I then get the response, 'I've never heard of this issue' and they will need to place a ticket with the back end team. Was told 1-2 days to hear back. They just replied today, 13 business days later. Fail DCU.

App does not provide Bill Pay functionality. Sorry, let me clarify, yes, Bill Pay is technically available on the app but it's a reduced "baby" version. You can do the minimum, like pay a bill but doesn't work like the web version. The app's Bill Pay is cumbersome and not very user friendly. In addition, the app, overall, is very slow.

I never review apps but this app has not worked in MONTHS. Any time I open it and try to log in, it says I need to update the app (even though it is updated) so it brings me to the playstore and then back into the app and then lets me log in. Theres just so many issues with this app but the log in is the most frustrating!!! I would like to be able to see my bank accounts with no problems.

As usual, you mess with a good thing. The new platform is awful. Why aren't you giving the monthly total of bills paid. Very helpful to keep up to date with what is pd every month. Cannot sign in now through a Password manager. It used to open like the App, but now teeny tiny online look. Not suitable for phones. Why don't you just leave things alone. New, isn't necessarily better....

When making a payment on bill pay, between the time it's sent and finally processed, it doesn't show up in your account summary or even in bill pay"activity." This makes it difficult to know how much you actually have in your account. It's a recipe for overdrafting your account. The only place I have found to see that there are processing payments, is to go to the individual bill and look at the history and compare it with the account summary. I mistakenly made an extra house payment. HUGE FLAW

The experience has been pretty awful. Had to call multiple times over months to get my account unblocked. Somehow they went into my savings account and put it in a negative balance for their credit card withdrawal. To this day I don't know if all the withdrawals were made by me as I lost that credit card. To top it off the statements for that period have disappeared from their site. Very suspicious.

The initial launch of the new app had a ton of bugs, but it's gotten much better. Lately I've been experiencing an issue where when I click into my checking account to see more details, it's just blank. If I shut down the app, relaunch it, and log back in, then it works.

If I could give 0 stars I would the new layout is awful 😖 it is not user-friendly or appealing to look at. I may close this account which will be a huge hassle because of the accounts linked to it!!! There was nothing wrong with it before, "If it isn't broken don't fix it"!!!!! You took away the ability on the phone app in phone settings to allow notifications now other apps that I could previously link won't. 😠 Despite all the negative reviews, you're still not fixing what you broke!!!

Really struggling with the app. It will not refresh bank details but it doesn't tell you this from the main screen - only after you click into a specific account. This causes a big problem because I'm not being accurately informed about the contents of my account and can lead to over drafts or bounced checks. This is a major issue!!

This app is frustrating. I honestly never come up to the play store to give my review an any app, but this one has sucked so so much that I really can't stand abide without saying how bad this is. Numerous times I have to log back in because the app keeps kicking me out, and when I finally am able to stay logged in, it doesn't show me my accounts, doesn't give me any details, just a black screen. It doesn't let me transfer money between accounts, it is slow and a lot of feats are hiden.

ZERO STARS. The new app is junk. It's slow, it's missing functionality, and everything takes 3 more steps than it used to! They clearly went with the lowest bid on this and it looks like the bill pay is going through a third party now. This new bill pay is mailing checks instead of electronic payment. Coupled with mail issues it equals late payments! If the goal was to alienate members by making online banking more difficult, they have succeeded. Time to find a new credit union!

Really have not had a great experience with the new app since the prior one was retired. The app will force quit in the middle of something as simple as checking account balances or trying to transfer money from one account to another. I find myself heading to my PC or Internet browser more often now just to avoid errors, bugs or otherwise. The interface is also fairly "clunky" when compared to the prior app, which just makes it more difficult to find or accomplish quick tasks.

Depositing checks is often hit or miss. Checks that deposit fine on the iOS version or other bank's app randomly fails on this one. It's a struggle I hate dealing with and the fact that I have no branches or atms convenient to me to deposit is a major drag. I need to consider switching banks because of this issue. Just spoke to a DCU rep who seem to suggest user error. Sorry sir. This app on android is not up to snuff and having the bank act like it's my problem is aggravating.

I can't access into my account since 2weeks. I called the office they checked but they said that everything is OK. I use the browser to make transactions or transfer. That never happened to me over 3years. I think something wrong in this news app. You must work on it. We are not comfortable. Please

This app is horrible. Difficulty logging in. When you press sign in, label to sign in does not work. I use my mobile device a lot. Seems not compatible to Android phones. Hard to navigate once you sign in. The old app never had a problem. Keep it simple and User friendly.

Dcu is great and this app is ok but I don't like when features don't work such as the supposed ability to rename your external accounts. Every time you log back in, the names reset. So why even offer the option? At least you can add external accounts. So I think that is an improvement.

Would give this app a 0-star rating, if that were possible. The new version was already a downgrade from the original in terms of functionality and ease of use, but now I can't even log in to it! It repeatedly tells me that my session has expired, even after uninstalling, rebooting the phone, and reinstalling. Useless.

would give zero stars if possible. cannot even log into my account from the app anymore because of the "network error" message. Transactions and money moving in and out of my checking account is chaotic and takes several days to finally see what my "true" balance is once all the transactions have sorted themselves out. The old app was wonderful. This blows.

Worst app ever. Can't find Bill Pay, no calculator, worst is that I have to disable my VPN! Then when I toggle between this and my credit card I have to enable mine everytime I compare the two. Awful now takes long time to check on statements. Before it was quick and easy. I will probably move my money to different bank. I don't have time for all this back and forth. You truly missed the mark on this one

This app is a serious downgrade from the original. Card settings are very difficult to locate, especially when you left your card somewhere and you need to turn it off quickly. Fewer graphics and more words are not great when you need to focus quickly on your selection. Please get rid of the absolutely useless front page. The so-called holistic design is bad for serious banking. I don't like the feel-good fluff, I prefer the fewest number of clicks to access my stuff.

I'll change this if an update changes it. The biometric option is NOT user friendly whatsoever. I've been locked out of my account twice now even when I never logged in in the first place or even opened the app to begin with. I've already changed my password, it's really inconvenient to keep having to do that.

I would like to see the widget that was in the old app show up in this one. Especially useful for noticing when new messages are available. Update: new widget is here but I don't see a spot for notification of messages, only balances and shortcuts to transfers and atm locations. Will update if I see a message notification.

Edit: The new DCU App now has a widget for quick balances but it loads slower then the original App. They fixed the app so accounts load first which made it easier to going into what's important. It's confusing as some purchases are listed as withdrawals, it should be debit/credit. Withdrawals usually means cash was taken out! Thank to the developers for making a Widget!

This app is terrible. It opens one time in twenty, if that. The previous app worked fine. I never understand why a company hires a new IT person and the new person feels the need to change everything, when everything is working just fine. I have three other banking apps they all work fine. As a matter of fact all of the apps that I have work just fine. I would give it less than one star if I could.

Broken login. An unhelpful "Connection Error" 'wrong' is displayed opening the latest app. Edit: The reason for that ambiguous error, is VPN access seems to no longer be allowed(via both the website and the app). Bumping the rating from 1 to 2 stars, because that limitation is disappointing.

Edit that you are not listening to what im saying. Those options all gone!!!!! They are no longer available. All you can do with this app now is view your accounts and transfer between them You are no longer able to deposit checks, pay bills and all the things you could before. Now i have to drive 30 minutes to a branch to do my deposits. Disappointed is an understatement.

This new app has been nothing but trouble. Still no pairing with plaid, payments charge almost 3 to 4 days later after purchase when they used to be 24 hrs on pending purchases. I'm getting money back and then charged for an old purchase. Very hard to tell how much I actually have at a time, which is the purpose of a bank. Should have just kept the old one.

Ugly, unhelpful & unnecessary UI/UX change. It was more of a downgrade than upgrade. It forced me to upgrade the new app otherwise it won't let me use it. Had I an option to chose, I would've stuck with older app. That was much more convenient, less time consuming & easier to use than this stupid new app. The worst part is that it doesn't add any new functionality or value to the overall usage. On the contrary it shows you unnecessary & unwanted info which no one cares about like saving goals.

How can it go straight to sign up when you haven't registered yet ? I uninstalled it, installed it again and it goes straight to sign in with no option to sign up (register) . So of course it shows a error and of course it's the wrong user name and or password! Because I haven't registered! Don't waste your time trying to open a savings account here . If the bank is like the app it's a waste of time and I'd say yo money 🤑👎The website is about as good as breast on a bore hog! Useless!

I liked the old app better, I felt like it was easier to use. I have to click around for a while to find exactly what I'm trying to do, and I don't like the new format for the process of transferring money between accounts. I also really miss the quick balances widget! It was nice to have a snapshot of my checking without having to open the app.

As of May 2022. They 'upgraded' the app recently, effectively putting makeup on a dud. Everything looks nice and pretty but is harder to find. Expect to stumble around blindly clicking on random things until you happen on what your wanted. The 'search' transactions function will pull literally all transactions, ignoring whatever search term you entered. Good luck!

It definitely looks better. However there are simple issues that should have been ironed out before a full rollout. As of now, there is no replacement for the widget for quick balances. The dashboard is not customizable and generally not helpful out of the gate. I'm sure these things will be fixed, but forcing people into this app while it's clearly still half baked is upsetting.

New app takes forever to load, ALWAYS requires multifactor authentication, and once you actually get in, crashes ALL THE TIME! Can't do simple things like transfers between accounts. Total garbage! Previous app was great. Claimed they fixed the crashes - not true, still crashes. Wish I could give this app negative stars.

There is no way to get a monthly or weekly total for your expenditures or deposits. I contacted support and they recommended future look, but future look does not have this feature either. Future look just inaccurately estimates how much money you will have on a certain day. It feels like I have no ability to keep track of my finances now. Please add a way to total my expenditures and I'd be happy to change my review.

Where did the deposit button go??? I had to move money out of savings because I couldn't deposit a check! Putting deposits under payments is pretty contradictory, isn't it? And the Android version on my LG Stylo6 keeps crashing after I entet the security code I have to restart the device just to log in, which sometimes works. This thing is still junk, and I would give it negative stars if I could, and that is coming from somebody with 35 years in the SW business!

There was nothing wrong with the previous app and not only is the new app harder to use but certain features are missing. People pay no longer works properly, cannot view current rates through the app, transferring money between accounts is more confusing than ever. I used to be an advocate for DCU but since COVID they're customer service has become poor.

Won't even let me log in says it doesn't recognize device and when it goes to the page where it needs to send me a code there's nothing to click on and all of the words are all jumbled together come on DCU . Happens on my adult son's app also we both have androids.. so we have resorted to having to use a desktop version to see our accounts . Very frustrating DCU

Awful! My account balances are hidden now and my login home is covered with sales pitches for services I don't need instead. If you needed to change the underlying platform fine, but don't use that as an excuse to be shady with my account balances and force feed me products I don't care about as "things to do". This is why I left regular banks and now I need a new credit union

The new app is horrible! I think the worst thing about it for me is the people pay. My fiance and I used it on the old one all the time with no issue and now it's horrible. Having to re-enter all of our contacts (which we were told would be transferred over) was annoying but not a deal-breaker. The deal-breaker for me is the fact that you can no longer transfer money the same day to someone, or EVEN the next day. Who is transferring money 3 days from when they send it?

It wasn't broken, so why did you fix it? I can't link half my outside accounts. I don't like fishing though menu after menu to do simple tasks. I liked the money management feature you had on the old app and main site, it wasn't the best but free. Lastly bring back the widget. The only reason I gave this 2 stars is because I was still able to manage the very basics of my money and it brought back the running balance, but it fails to help or even let me budget things out for the future.

Can we go back to the old app and website? Was this a class project for some programmers in training? What was the benefit we were supposed to get from this change? Big miss. One feature that I thought was cool was the ability to set savings goals. But I can't use it for my money market, the account where I actually have a savings goal.

Wasted home screen, bills and membership are slowly loading web pages with a bad design. Bill pay is especially bad. You can't easily see which bills are scheduled to pay, which are not paid yet. If e-bill has arrived (and there are fever supported), you can't just select and pay it.

This absolutely the worst user interface I have used in over 40 years of being a software developer. The initial landing page is basically useless; it contains no information useful TO ME, and cannot be customized to start on a page more suited to my daily banking needs. The conversion from the old system screwed up a scheduled transfer, and if you want to DEPOSIT a check go to AYMENTS. Time to consider another credit union!

PLEASE BRING BACK THE WIDGET! Having a quick view of my balances at all times was like a security blanket, I always knew what was going on with my accounts up to the minute. I don't stay logged into the app on my phone for security reasons and it's a pain to have to log into my account for this every time when I just want to view this quick info. The app itself is ok, no great improvements I can see over the last one.

You would never know this company was the namesake of one of the most innovative computer companies in the history of computing. The software stack and GUI implementation is one of the worst I have ever seen and have been in the software/hardware industry for 45 years. Too many issues to even get in to. The executable file on the pc is even worse. You do not have load balancing on the server side which results in slower page load. So many pages to scroll through to get to information you need.

This new app is the worst! The old app was so much better and very simplified. What used to take two steps now takes five. If it ain't broke DON'T FIX IT! The people pay option is more complicated than it needs to be, and my contacts are not even there anyone, I have to re-enter them! If I wanted to do all these extra steps, I would have just used the web instead of the app!

I have been a dcu customer for 24 years. This is the first time I am very disappointed with the online banking experience. I typically do 3 critical things- check balances, bill pay, transfer. It has become so hard and extremely annoying to figure out how to do these anymore. I am using the app to do banking and NOT financial planning. Everything takes more clicks and key features are hidden - like activity tab on bill pay. This version is utter nonsense. Please revert to the earlier version

As a Tier 3 Helpdesk Analyst; why you would force users to migrate from an existing working product to a new, significantly inferior one, is beyond me. Including befuddling the login experience. I'd rather stick to using a PC or login via my phone's browser, than recommend this app to anyone. Don't let whoever ok'd this to be involved in any major tech or institutional decisions, for the good of your customers.

Not sure what other app people are using, but the new release is not the end of the world. It would be nice if I could control what is in my dashboard; I don't have a lot of accounts to link. The todo list should let me put my own items in it. Future look is interesting, but we do 95% of our transactions via our platinum card (additional fraud protection) not our checking account, so the ability to select the account for FL would be nice, or even allow multiple accounts.

I don't know who came up with the idea of changing the app, this version is more annoying, NOT USER FRIENDLY AT ALL!!! On my card settings only the credit card is seen, i have done everything, Uninstalled and re installed the app, but no change. They might have added new features, but you lose a lot of time trying to find what is where. I like DCU but not this app!!

There was nothing wrong with the previous app, why change a good thing? Takes too much time to find ANYTHING. What used to be 1 or 2 clicks is now a treasure hunt. Don't question some customers needing more flexibility, but there's a reason your average customer chooses credit unions. Ease of use, uncomplicated interactions and ACCESSIBILITY.

The new mobile app is very poorly designed in terms of UI(user interface) and UX (user experience). More often than not, the dashboard shows up first, with no bottom bar showing my options (Accounts, Membership,.Payments). After waiting or scrolling up and down it will show up . The dashboard shows useless information and isn't customizable. Most people aren't logging on to see what their savings goal is at, they want to see their accounts right away. If the dashboard was customizable to

This replacement is horrible. In addition to the overall bad interface, I'm unable (I think ... which is the worse part) to deposit a check. It continually ignores the picture of the back of the check - it then tells me it is accepted and go look. I go look, and no money is there - and I don't even get an email indicating a successful deposit. So .. now what. When a company says they are replacing their interface with a new and improved one - it means they are saving money buy replacing it with a worse version

As everyone else said, you tried to reinvent something that wasn't broken and you couldn't even offer the same features we liked about the previous app. Biggest issue, you took away the widgets. Was nice to see my balances on my home screen. Your new "Dashboard" is pointless for me and I have to look at it everytime I login. I just want to see my balances when I log in.

**Tip- my username was my 7 digit acct #.** I added my other bank acct. It asked primary so I chose checking. I only see that added. Because it's not primary the savings doesn't get added? No totals either. It's a pain to add my other accts and now I don't see the point. I agree with others, the landing page should be accounts. I don't like the look of my Dark theme in it and everything is thrown together, casual and disorganized. For a digital credit union, this online experience is lacking.

Sorry but there was no reason to mess with the previous app. This app opens to a useless "dashboard" where you are supposed to link your retirement and investment accounts. I don't need to link my bank accounts, thanks, and would prefer it to open to an overview of all my accounts like it used to. The widget also died with the old app. It seems like useful functions are buried several clicks in like deposit and pay people and statement.

What is wrong with you people!? Why do you seemingly purposefully make every interface as absolutely, mind-boggingly terrible as possible. I have spent 20 years working in IT and it took me 45 minutes to change a single recurring payment, 30 minutes of that was spent on the website as that used to be the more sane option for such things, but then had to spend about 15 through the app to finally find where to adjust the payment. I'm seriously considering changing banks over how bad this is.

App is incredibly buggy. I repeatedly get error messages about service being down. Balances shown are incorrect. Logging in on another device boots the first device. Tried the mobile website, it's also incredibly buggy. Give us back the old app please while you make this one work... It's unusable! I've stuck with DCU because their interface is better than most. Starting to question that decision...

Can't even log in. When I put 'forgot username', it texts me a code and says retrieved username. Nothing retrieved, username blank, no option to reset username. Going nowhere fast. From other reviews, looks like this new app is a disaster. If it ain't broken, don't fix it. Especially don't make it worse and more difficult!!

Can't even have the app open if your internet is spotty, won't allow me to login to third party apps like Mint, and overall feels like a completely pointless change that was forced on us with no real explanation. After a month not a single issue seems to have been addressed. Probably time for a new credit union.

I have no idea why there is a new app that's a worse experience. You open it up and you get brought to a stark page that asks you to link accounts with plaid, set up some future account estimator, and an ask to set up goals. If you scrolled down trying to find the basic thing like account balances, the navigation bar vanishes, leaving you on this empty page that makes you wonder if it even belongs with a bank. And there's no way to change the landing page to accounts, which is all I want.

The last app was so much more convenient. This one loads incredibly slow in comparison. I was told they made a new one to make the website features all available on the app, but it takes forever to find anything anyway, so the website was easier. Documents also don't download/load properly so you have to go on the site anyway. The way to set up checking/savings transfers is tedious for no reason. Hate it.

The new DCU mobile banking app is terrible. There wasn't anything wrong with the original app which was much easier to navigate. The new app keeps crashing constantly when I try to link accounts, or even when I try basically doing anything in the app. I would have preferred to rate it zero stars with how unsatisfied I am with the changes. Things are named differently, things aren't where they're supposed to be where you think they might be and it's not user friendly in the slightest.

Ehh not thrilled. I love the fact they actually make you create a username now rather than using your account number. However they lowered the security by including Plaid. Plaid recently lost a lawsuit for selling people's bank information. Now you include it in the online banking? This is a huge risk. Also a LOT of issues first installing. And rather than providing some solutions on app. It states to call. I bet it's an hour wait at least. Not a smooth transition.

Clunky at best. Not a great transition from the previous app, the menus and landing pages are totally different. Absolutely HATE the fact I have to use Plaid (3rd party inside the app) now to be able to make a CC payment from a different bank. Nothing makes me feel safer than having to give a 3rd party all my bank account information so I can make a Credit card payment to DCU. Also I apparently cannot delete the old DCU app because this one piggy backs off it. Seems like huge security risk.

Too hard to navigate. Hate that I had to change my username. No widget is so awful. Technology is supposed to make things easier this app definitely did not. Too long to find the deposit function. Dashboard not helpful. I could continue but I'm sure you understand. I have nothing good to say, sorry. Hopefully there will be improvements.

I hate this new plaid system, will not allow me to use venmo anymore and that's how I pay rent so.... very displeased. Not sure what to do now.... pointless and useless app to have if it can't do anything the previous app can do. Hate the dashboard, so many hoops to jump through just to transfer money from one account to the other.... digital banking should be easy, seamless, use friendly and accessible which it is none of

A huge let down from DCU. I do not care about most of the information that is newly added to the app. I want to see my accounts directly and be able to deposit my check. Now more clicks are required to get to the same pages. This is supposed to be app to get to information quickly and not a desktop page. I want the old app back..

With this new app it takes too long to transfer money between accounts. Before I was able to transfer money I needed immediately to my account at another branch in case of emergencies. But with this app it takes at least 3 days which us very inconvenient. I tried to log in to the old app so can still have this feature but I cannot.

This was an absolute horrible switch to do. I was able to log in once when having to download the new app, but now I can't log in. I set up biometrics and that doesn't even work and when I go to log in the old fashioned way it says it doesn't know me. Went through to see if "maybe" somehow I forgot my username so tried switching that and putting in my info and still has no record of me. Just TRASH move DCU..... TRASH

Love change, but who's in charge of these changes?! Dark mode is great, transaction listings are better, but page loading is much MUCH slower, the "dashboard" should be changed to "trying to sell you more board" (accounts should be the FIRST landing page because thats what the user wants to get to), and sleeping your phone no longer automatically logs you out (security risk!). The app BEFORE the updates a few months ago (which was terrible), before this update, was sooo much better!

Nice change dcu. I was using the fingerprint sign in for years. After the change j had to click Forgot Username, which would be helpful if it gave you the correct username, that took a while to realize. Also Wouldn't let me change my password so I could get in. The contact us on their website doesn't allow you to send your message, only type it. Really pissed. Probably the same reason the call in wait time right now is 3+ hours. Really love it dcu. Very useable and making my life so much easier

I feel a little let down. The DCU staff has been saying the new app would be much easier. I just don't find it any better. There's a bit of a learning curve with figuring out where check deposits are now and things like that and the flow of the app isn't any easier. I would also like to see a save password option like the old app had.