Lee's Famous Recipe Chicken

the app told me I needed to update it, I did. now it's not working at all.

Edit:The app is now working for me, thank you. The app won't let me order from the new location in spartanburg sc.

APP IS NOT THE VERY BEST I FILLED IN MY PERSONAL INFO AND THE I KEPT GETTING TEXTS AND TYPED DONE, IT REPEATED THE SAME THING. NOT SURE ABOUT USING IT. NEEDS TO BE WORKED ON.

Delicious, and you can order food!

it sucked spp will not work

Locations. This app definitely needs to update its locations. Isn't any good until that is done.

since corporate took over this location, Mt Sterling Ky, it's no where near the lees it used to be. before, cars were lined up on the street to get in. now, you drive straight to the speaker to order. portions are smaller, items removed from the menu, and there's no pride by employees. check your order before you leave....there's always something missing.

best chicken liver

wonderful

birthday gift was a meal now just dessert

If you navigate away from the app you get logged out. i joined, signed up, made an order but had to text my kids about it, but when I returned to the app I had to re-sign in and my $75 order wasnt in my cart. I tried again, but this time my doorbell cam alerted, so I navigated to that, and again I was signed out. Shame, because I wanted to try this place. oh well lol

chicken that taste so good

Rewards drop down menu does not show when you check out on app or website online, so you spend money and then have no way to redeem your rewards. It is coming from Olo because no one from Lee's seems to know how to correct this. Also there is no where to change your password on the App or on the online website. I guess I will be deleting the app and using the other chicken restaurants.

can we update this to add the combos and not just the meals! thank you!!!

Very easy to order on the app. The longest part was the decision making. I love gizzards, however I can't get the crispy gizzards here that I can in Texas. They are really salty too and they don't offer country gravy with them which is a bummer. I hope to see that option in the future. Otherwise, great food, great place, but if you have to watch your sodium intake, you HAVE to be very mindful eating here.

always delicious no matter if order was wrong first or 2nd time lol we still coming backkkkk

Lee's to me is better than Popeyes and Chicken Shack. Each time I ordered food its was always hot and fresh! I ordered a 100 piece chicken for my family reunion and everyone raved about how good it was! If you haven't been to Lee's make a point to go you won't be disappointed!

need to add google or apple pay

love my Lee's

service is great food is good and reasonably price

the app will accept no kind of payment method, lucky I have patients and just went to the store to order, next time I'll go elsewhere!

upgrade your locations. unusable app because apparently there's apparently nowhatsoever in Alabama.

choosing to opt out of a tip for custom crashes the app every single time. extremely predatory and disgraceful. absolutely insane. imagine ordering online at fast food and expecting a tip.

won't add my points

Is already apparent right off to get that your application is messed up for messed up. It says it says sign up now, so I go to sign up and it says putting the stuff and it says, oh we're sorry, we don't have that you can't sign in, because How high are you supposed to sign up if you're not saying it says to sign up but I'm clicking the sign up button. ummm durrr. no ur durrr

Price hike on my breast strip meal by $3 is wild

the app has a bug and will not open

Disrespectful management and store facility needs a professional cleaning service, store was down right nasty last time entering there establishment! will never step foot in there restaurant again!

Just a broken mess.

The app doesn't work at all after the update. At the end of check out, it's impossible to add payment. When you click it, it does nothing.

Couldn't order due to it not letting me enter payment info. Click add payment it spins then goes right back to add payment like I never clicked it.

you cant add a name to the credit card info.

Delicioso, Love! Update -Very disappointed 😔 App. Will not let me sign in through email,text or password! Can't even change my old phone number to my new phone number 🤷🏾‍♀️ Please update this app♥️ Another Update - Thank you for the swift fix! I was getting so frustrated but my app is back working now. Thanks again 😘

app is total trash. I was logged in and had points. had to log out for the ap to work. after 15 times entering the code either text to me or emailed to me, I said f it and went to Popeyes 🤷‍♂️

Completely unusable. Attempting to add your payment information simply presents you with a waiting throbber before giving up. Buttons are massive and provide no feedback. You can't sign into the rewards program no matter which menu you try to do it from. Astonishing how bad the app can be when it used to work just fine.

Good chicken, worthless app. App signs me out everytime I put it down. Now it impossible to log back in. Happens every time I use it. Hopeless.

I don't normally do this. The app won't scan my res. it's very difficult to use. I called customer service there no help. The lady who answered ask me if Kentucky was in California.

Charges extra to get sides with your meal! sides are not included in meals, you must pay extra. despicable!

This app does not work. Redeeming rewards doesn't do anything. "Add payment" doesn't do anything. Tapping a tip option crashes the app and erased the entire pending order.

functionally kind of clunky. it doesn't let you complete your order if you apply certain rewards or try to buy certain items like dipping sauces.

Not letting me past the tip screen if I change tip amount app crashes and deletes cart on android 15 moto g stylus 5g 2024

I can't even pick the store that's near me. I'm unable to order because of that. update your garbage app.

Website and app both will not accept payment. Both give an error saying the total you enter must match the actual total. There is no place where you enter any totals. I was only using one card and tried different cards. App is also very slow.

the payment works some reviews said its not there but as of this review its there

it is impossible to place an order in the app. it doesnt accept any debit or credit card number no matter how you type it in. Everytime j open it also says it needs to be updated but it is the larest ver. available. so very buggy app and essentially useless.

Lol. Have to give them my personal information to buy chicken. Can't wait for the inevitable hack where it all gets leaked.

There is no way to enter anything for a senior discount, and with prices so high now, my wife and I really need that discount.

I Really like the app this helps looking at the menu,thanks have a great weekend.

terrible

don't work

app is useless

This app is not working at all for me keeps saying there is a update then I go to app store there is no update I cant get signed in period tried uninstalling & re-installing same problem & restarting phone too nothing works

this sucks. update over and over and over. Uninstaller and reinstalled and still needs more updating. login over and over and over. will not order from here. thanks. kfc it is at least their app works.

app just doesn't work right. I will play some mobile order for pickup and it never gives me any points or rewards. I've downloaded it and uninstalled it two different times because it's just very annoying.

so buggy it's unusable

signed up never got the $5 they said id get, app sucks cause wont add none the reciepts ive had since, any other restraunt app works. good luck.

Continuously giving "update needed", even after several cycles of updating through the app, and uninstalling and reinstalling.

App keeps telling me to update with no update available ! The last installed update is from October 2025. Also make this app usable for dine in like McDonald's and BK.

Impossible to place an order. Payment method can't be added. After you enter your card info it says you have to add your name, but there's no field to enter a name. So there's no possible way to actually order. Fix it!

Go to check out, enter my card info, submit, bam, enter a name! What? No place to put a name in the payment area. So much for convenience

Trying to order through this app is a waste of time. When you get to the payment option, there is no place to enter your name, then when you try to finalize the order, it rejects it because no name was entered. useless! I tried it 3 times with the same result. I finally gave up and ordered from KFC. Their app worked fine and I ended up getting a bigger meal for $8 cheaper! Deleting this app.

terrible app doesn't work often doesn't confirm pick up orders the only reason I have it is to try and get points despite it once resetting my points, great chicken awful app

every time I've tried to order with the app it is unsuccessful. it'll let me put in my information but it says I need something that it never asked for. I have never been able to use the apps since I created the account with them

Useless app keeps asking for your name but doesn't have any where to put it when you try to pay

the app does not allow payment... Everytime I try it errors saying "add name". But there is no line to add a name. It has been like this for weeks. So frustrating

I've not been able to use this app for the last 3 months and it's because every time I try it's a sign in I do try to sign in and it gives me a message error 403 Forbidden etcetera etcetera someone please fix this please

Garbage app. Not formatted correctly. Blank sections. Unable to even check out since it requires a first name for the credit card but DOESN'T HAVE A TEXT BOX FOR IT.

Try to pay asks for name zero place to put your name? gave up went to KFC.

Doesn't let you pay, says need to enter a first name when there isn't an option to do so.

Rarely works. I have tried to use this app a few times. Each time I can build an order, but when I go to pay it gives me an error message that can't be corrected. KFC has a much better app.

Listen, it is 2025... like... spend some money... and develop this app!!! Invest in THE FUTURE OF YOUR FISCAL!!! ABAD UX experience is costing you money!!! If I can't use Google Pay on your app, it means I can't get points. I therefore use Popeyes app a ton more & they then get my money. Simple change, make the integration ASAP!!!

the person or team responsible for creating the Lee's app needs fired. for years its been such a slow glitchy app, constantly having issues paying for my order. yet again the app no longer accepts payments. my cards show up in my profile but when I goto pay for my order after clicking through a bunch of annoying windows asking me to buy more things, my cards dont show up, and when I try to add the card again I get told its invalid. so the app is 100% useless if I can't pay for my order...

Worked once after first install. Claimed it logged my second order, but upon arriving at the store, found that was not the case. Upon third attempt, it had somehow unlearned my payment info and wouldn't allow me to enter my payment info manually. It is by far the worst app I have ever attempted to use. Uninstalled.

your app sucks. you go yo make a payment and its days please enter a valid first name. but there isn't a spot for a name. just add Google pay like everyone else. and get rid of the stupid AI voice. nobody wants to talk to a robot

I loved❤️ this app❣️ personally. I love Lee's Famous Recepie❤️ I got my welcome gift 🎁 for food and I lived and enjoyed it while I was eating/having a Fort Wayne Komets🧡 Hockey 🏒 Box🍽 that was Amazing✨️💯✅️👏🏻👏🏻👏🏻👏🏻✨️ Good Service at least for me personally with this app💘💖🩷💗🙌🏻✨️✅️👏🏻👏🏻👏🏻👏🏻✨️💘💖🙌🏻✨️

I wish there were another Lee's around here besides the one on 2303 Silver Springs Blvd. There's this Nasty person name Jenn/ she say she's a manager, she needs to be properly trained. She treats her customers as if she doing them a favor. I am trying to find out who owns the restaurant. She did something nasty to my food, and then cursed me out because I complained about my order, I didn't even have an attitude. The food might taste good , but they are dirty folks who work there. Jen

can't even view the menu.

no menu

Please fix this app! When you go to place an order and try to enter your payment information there is no space to enter the name for the credit card you are using so the app will not let you pay! I will be taking my business elsewhere until this problem is fixed!!

horrible. there's no option that I can see to add extra sides of dips and when I get all the way to the payment portion, I enter it and click order then I get "uh oh, please provide a name for the order" There's no spot to enter your name in the payment section! I had to call it in over the phone.

almost as bad as their food. almost.

app not working. when I put my address in for delivery it doesn't recognize my address and won't let me do anything.

AMAZING FOOD horrible app. Has only half the menu, and missing like- 80% of the combos. How come I can order a bbq sandwich combo and not a fried chicken combo on the app? Also deletes your method of payment if you NSF (my cashapp was a dollar short oops) forcing me to reenter the whole card. Buggy mess. Woah- its been like this for 3 years looking at other reviews. In the modern age youre missing out on a lot as a chain if your app is only half functional. AND NO- I DONT WANT A DAMN TURNOVER

think you so much

You can't add things, and several things aren't even on the app. Sort of useless.

Can't create account. Keep getting a rejected message. Support is a joke.

Useless app

I went to order as I usually do and now there's no way to enter a payment. It used to ask for either Google pay or PayPal because that's what I used to use, and that's not available. So I put in all my card information and when I hit the purchase button it says I must enter my first name. No place to enter my name, plus I'm logged into the app so it has all my info already! Checked for an update. None

Immediate uninstall, seems sketchy, not user friendly, full of bugs. Nevermind.

I can no longer pay for any orders, the credit card entry page does nothing when you click "Pay".

good food

don't order with the app. I placed my order at 7:02. It was supposed to be ready at 7:17. It wasn't ready until 7:42. Meanwhile people who ordered inside while I was waiting got their food long before me

yes I think they didn't give me all my points I had over 440 points and just used some to get a 3 piece meal strip should have had 200 or more points left I 2 more tickets to add over 55 dollars now I only have 200 or more points is this accurate..can you check

Love the customer service 👌

Doesn't work with privately owned franchises, only corporate stores.

The payment part of the app doesn't work anymore. I had to change and start ordering from elsewhere. Bummer!

app does not work every time I try to place an order no matter what I order it says I have to call the store to place order. I have un-installed and reinstalled. Nothing is helping. The store says they get mobile orders all day so there is not a problem there.

no option for a shrimp box on the app

love 😍 that sweet tea and 🍋 lemon drink

the app has some terrible glitches. specifically when ordering a side of gravy or the chicken and noodles it doubles the charge. not sure if any other items do this. love the food and the location near me is fantastic but I don't trust the app anymore to place my order.

The app doesn't work. Continual loop of choose your restaurant, order now, choose your restaurant, order now... And honestly the Milan TN store doesn't work any better than the app. Terrible service, over priced food, cannot get an order right to save their lives...

Love the food, amazing, app not so much. I noticed some kind of upcharge glitch, specifically for sides, where the price is already set, but you can't check out until you make an option, when you make an option, the price is doubled. I checked the online menu as well as other locations, it is not almost $11 for a large side, like the app claims it to be. I would definitely fix this, or switch hosts, because it will draw people away. No one likes unnecessary upcharges.

App never works, even after confirming my email. I haven't received points on my last 3 visits. Tried to sign into the new version and got nowhere. Kept giving Error 8 resource exhausted. What does that even mean?!!!

Since you have seen fit to remove password for lack of use. I will now remove app. App fails to list fish product. Given your behavior, my patronage means nothing to you. Good luck with your customer disservice business plan. There are PLENTY of restaurants that appreciate my patronage. Your requirements to allow you to blowup my phone with useless texts to sign up will also be ignored.

Are interns writing this app? Forced to update to use the app and I'm signed out. Tried to use the 'Forgot Password' button but nothing happens. Good job on losing customer business by forcing an update and breaking the app!!!

Stores are unable to scan the QR code for points and trying to upload the receipt doesn't work. Only way to get points is to mobile order but the lunch specials aren't available on the app. Overall pretty useless rewards system

Our local Lee's in Berea, KY is FANTASTIC! This rating is ONLY about the APP. Lee's HAD one of the best apps in the food business. Simple. Earn seven legs and "bingo" a reward! I am convinced that whoever developed this new piece of junk they called an app works for a competitor...just to drive customers away. It is a pure misconfluberation of junk. Still diffucult to use....even for the restaurants and customers...AND minimal earnings. A GIANT step backwards!

The new app is unspeakably horrible - a huge step backward, even from the old app, which was already pretty garbage. It didn't help that I had to reset my account in a ghost interface on my PC. When I finally got logged in, I tried to place an order in the app but when I add an item to the cart, the app flipped out and did some weird scrolling thing for about 30 seconds. I guess if I want some fried chicken, I'm better off just driving there.

Hard to earn the points via cashier. They don't have the tool to scan the code. Uploading the receipt is a hassle. You have to login again. Why not just upload it from the app?

Regarding this app: I've tried to install the "new" version. It STINKS! It won't let me log in. It won't email a password reset. PLEASE get it fixed. We love Lee's food and it makes it so much easier to order.

Absolute garbage app. You'd think they would have worked out all the bugs with logging in/account creation when they implemented this newer app, but you can't even get past the account registration screen because it just loads forever and wastes your time. Even after clearing the app data cache. Even after uninstalling and reinstalling the app. Happily taking my business elsewhere.

Update. Downloaded the new app and can't log in. Tried to change password but I never received an email. The app is still pointless... This app is really good for nothing. None of the stores have the capability to scan the QR in the app and the receipts never have a QR or QR number to enter in manually. The employees and managers are all clueless about how to use the app.

Unusable for ordering ahead for pickup when you cannot specify the time. You pick one from the drop down menu and a few seconds later it changes to an earlier time. What idiot failed to test this app before rolling it out?

Downloaded the app and hoped for the best. When attempting to order, it shows all the restaurants around me as CLOSED. I guess that means none of the Lee's around me are participating in their rewards program and / or mobile ordering. App deleted.

I love the restaurant but ever since they updated the app. I cannot get logged in. I have requested a password reset to be emailed to me & never get the email. And yes my email is correct. If I could ever get logged back in & start earning points again I would definitely give it more stars.

Had to install the new version. Now I can't get it to recognize my account information. Tried the 'forgot password ' link and never get the password reset email. It is useless to me. Also tried setting up new account and couldn't get that done either.

You old app was good. Scanned my receipts and earned my free food. New app, it says i have to sign up again, ok but.. .it refuses to complete new sign up. Thought maybe app was down so have tried for 3 days now. Won't let me. NOT a happy camper

was suppose to be curbside but when we got there I called the number and it said can't answer right now,so I had to go in and get my food. food was cold and got like 2 teaspoons of each side,like they could not afford to fill up the little spot for them in the container. plus had a coupon and the online thing wouldn't take it. was really disappointed.

I was the 3rd car in line it took 9 min to order and 28 minutes later I'm at the window and she said we don't have gizzards. Just give me my money back they were mad and I checked my money on the way home and she didn't return the right amount. I hope the owners see this

They forgot one of the three sides we ordered, the green beans tasted like dirt, the chicken was salty and the whole thing was overpriced. The app wouldn't even let me get the free side that was offered for signing up. App deleted and brand will never be sought out again. So disappointed.

Not a great app. Won't let you use coupons, specials, or order combos that have drinks. Why make an app and only include half of your ordering options? Prevents me from getting Lee's half the time that it sounds good.

For me this app isn't even worth the rewards since you can't order chicken à la carte, and you can't choose what pieces of chicken you want in your meal. 1 star is honestly generous considering the other issues I have with it. Most of the people giving it high ratings seem to be talking about the food and not the actual app 🤦🏿‍♂️

Tamia was the cashier. She didn't acknowledge us- just held her hand out for payment. I have the Lees app but apparently you don't scan for your app and it doesn't give me a code to use. Chicken was tough. Not very pleased with this visit

Will start by saying Lee's is superior to every other fried chicken chain out there. Unfortunately their app is not, to say the least. You cannot use the rewards unless you are physically at the store, completely negating the point of it being on the app in the first place. The location selection isn't accurate either, which is problematic since you have to choose a store before you order. The app is unusable, to put it simply.

Worst fast food app by far. Can not order food through this app. There is no option available to order 1st side with. There is a 2nd side option but no 1st side option. Reinstalled many times with same issue persists.

More time for old receipts. You have only 3 days to collect points with one. You guys are even more expensive thru dash app. I should have at least a week to add my points. Otherwise I would give 5out of5 stars.,

Downloaded the app for the rewards, but it is now stuck on the page that asks you to pick your favorite location, however my city is nowhere in that list, and I don't want to pick a random location, but the app is stuck on that page and will not allow me to move away from it to do anything else within the app until I select a location. For that reason, I am giving this one star and would give it negative if I was allowed because I haven't even had a chance to use the app or loyalty program.

Great ease of app, still had to wait 15 minutes to get the order. Food was delicious. Prices have increased and you get smaller portions.

There are menu items that are advertised but not available to purchase through the app. 10 piece strip meal... Also you can't order biscuits in the app?? What is the point?

So I downloaded the app so I could place an order ahead of time. You know, trying to be respectful and responsible because we are having a party and the person it's for wants Lee's. So I downloaded the app, ordered the food but I can't place the order because apparently I'm a dinosaur and they won't take an order for a CASH payment. 🙄 Some of us still use cash. Even the pizza places give us the option to pay with cash when we get there! Lee's, we've been customers for decades Don't push us away

The app does not have locations (Richmond Virginia)listed and the reward system even it's advertised can not be used.

Location nearest me isn't available on the app... Location nearest me isn't listed on the website!! What's the point of getting the app if the nearest location isn't listed?! Buggy and a waste of space on my phone- Deleted!

Totally impressed with the web site and efficiency of the entire process......simple,easy to use and follow thru was very efficient. Thank you

First, make your rewards redeemable within the app like most other restaurant apps. Second, make a more clear indication of which locations are "participating locations". I can order ahead at my local Lee's but they do not accept my birthday reward, they do not communicate that until you get to the window to pay, and they don't offer an explanation as to why.

Would give it 5 stars, however, the full menu from my local Lee's is not on the app. It would be nice to see the full menu

Quick and easy. There is a comment section for items that are not listed. Reward is challenging, but a phone call will take care of that.

Can't give it a zero. I have a lees famous recipe 8 blocks from my house and it isn't even in the app. It isn't new been here as long as I can remember. Very disappointed

I absolutely love Lee's and they are right down the street from where I live. I'm giving only 1 star because my location isn't an option on the app ☹️

I personally love this app. The only thing I've found difficulty with is getting your rewards. Once you get enough of the legs. But overall it's a 5 star process every single time.

Order numbers are a bit to long but they weren't super busy so it wasn't too confusing.

The app is fine but the store so they say didn't receive the order so had to wait on it to be made instead of Grab & Go. 4 stars on the app & 3 stars on the store for not looking at there screen (Berea,KY) store.

The app only picks up locations in select cities and states. Not in my city and state, what's the purpose? I uninstalled it because it was useless.

Great food always. App doesn't shown lunch specials or at least can't find them

Great service and food, but couldn't use coupons in the app. App didn't specify that drinks don't come with meals either. I'll probably just use drive through going forward; to save money, time and extra effort to call in to let them know I'm there to pick up my order.

Could be 5 instead of 1 if you would fix your app so that instead of ordering strips or classic i cpuld order your spicy. Might want to fix that.

I like the app, it's convenient and fast. I just wish you would be able to order single pieces of chicken. Sometimes I just need to order a chicken leg lol..

Pointless unless you order online. We tried to use this in the store and employees had no idea how any of this works. It's not their fault. The app is just useless as it currently is.

Does not list all locations and has a very small list. According to other reviews, list changes. No explanation why all Lee's restaurants are not covered. Unfortunately I cannot use this app as the 7 locations within 10 miles of me are not listed...

This app worked 1 time but now tells me my restaurant doesn't exist, when clearly it does because I order there a lot.

The Muskegon Michigan restaurants are not listed in the app. There are at least three locations in Muskegon Michigan. Therefore I'm deleting the app until those locations are included. I'M SITTING AT A MUSKEGON MICHIGAN DRIVE THRU LOCATION THAT'S NOT LISTED IN THE APP. WHAT'S THE DEAL?!!???!!! LIST MUSKEGON MICHIGAN IN THE APP!!!!!!!

App no longer shows my local Lee's as an option to choose. Worked wonderfully until about two weeks ago. Sent feedback through ap; no response. Since the Lee's restaurant is literally two blocks from my house, I know it is still open. Would gives??????

Alot of improvements needed, but it works. Need to have the location deals listed once you choose your location to order from. Offer better incentives for ordering. I'm curious to see what I will get for earning the chicken legs.

App used to worked great, now all the Missouri location's are missing! I literally pulled up into their parking lot and the app tried to tell me there wasn't one in my location🤦🏽‍♀️Seeing other people's comments, it seems like many state's have been removed for no good reason...

Doesn't show the location I'm in currently sitting in the parking lot.... I guess I'm deleting app and account unless you want to fix this....

Doesn't have any of the locations near me at all only 3 locations in ky altogether and is soooooooo slow I HIGHLY DO NOT RECOMMEND THIS APP AT ALL it is nothing compared to the other restaurant apps 😔 I love Lee's food but come on this app is shotty

Doesn't even show the location in our town, nor does it show the one about 28 miles away. Maybe update your info!

Uhhh I live like 2 min.away from Lees chicken and it isn't listed on the locations. Not really very useful is it?

This is the slowest loading app I have seen. 2 hours and it is at 42% What is the deal.. And it froze.

It's really useless! Hard to order when there is no menu to choose from...since kfc is not selling livers or gizzards or potato wedges/ now would be a good time to amp up your App and make it work...we live a hour away from the closet Lee's so the app comes in handy...if it ever works...Help!

I'm not sure what other people are having problems with, but it's consistently the best fast food app I've used, and makes online order/pickup extremely easy and pleasant.

Can't order, the neareat store is listed on the app but it is not an option when I got to "Order" and the search does not recognize my city..

Extremely disappointed with this app. For a place so good, I would expect so much more. This app has a whole lot of nothing on it. You also can not order online with it. You can not set your local store. Only "favorite it" which does nothing. Etc etc... DISAPPOINTED

The store doesn't start your order until you "check in" at the counter. Making this app less than useful. In this case the issue isn't with technology or the product but with the way they use it.

It doesn't even show you a menu! You can't order, pay from app or see coupons. Useless! Uninstalling!!

The most useless app I've ever seen. Why can't i choose the store i want to use? When i do it wants to send me to another location. No offers, no menu nothing so very useless.

Tried to sign up. Kept asking me to check my invite code. Don't have access to full menu. Limits what you can order. Just call ahead or go there. App is useless.