Rinse | Laundry & Dry Cleaning

The BEST Customer Service you can imagine, I wish every service platforms out there could be like Rinse. I was traveling to the US for two weeks and Rinse took care of all the laundry in a day with seamless pickup and delivery

great service

Awesome service!!! it saves me so much time in meeting the needs of my food and beverage business. towels, uniforms and personal clothes all washed and neatly folded upon return. valet is on time and they are friendly! Will continue to use them for my business regularly and occasionally for personal use. prices are competitive for the service you are receiving.

pickup and delivery super easy, they do it quietly so our dog doesn't bark. Laundry comes back clean, folded. sometimes some socks are paired correctly. mostly they get stains out if I pretreat them.

Simple and dependable. What more do you want from a laundry service?

I wish I've known about this company sooner, it's convenient and the staff are very friendly and helpful. I travel alot for work from state to state if only I could put Rinse service in a bottle and take it with me lol. I am truly enjoying this service. Hats off to you and thank you for a wonderful service.

Laundry beautifully done. I will recommend to friends and family

I Had A Customized Knicks Jersey That Wasn't Delivered Night Before Parade Because I Had Gotten Home Late That Evening, They Went Out Of Their Way And Had A Driver @ My Apartment 7am Next Morning And By 8am I Was Front Row 4 The Knicks Of Gotham City Ceremony... If It's Not Dry Then It Should Be Rinse

All good. Round three, added dry cleaning. I can not tell you the AWESOME feelings of having your laundry cleaned and delivered. Similar to when I get my hair and nails done...yeah! I am happy and all smiles...thanks again!

I used Rinse laundry service while on vacation. Their rates was much lower than hotel rates. the App & text communication keeps you updated with the process, from pick up to delivery. I'm totally satisfied & would recommend their service.

Amazing!

User friendly app. Convenient service with the bag to provide privacy. Valet drivers were always pleasant and courteous. Clothes returned nicely folded, clean and fresh. Very useful during work trip.

I have not had any issues using rinse, and any problem that arose was quickly resolved.

So convenient & worth it! They took 4 days worth of clothing for 7 people on a Tuesday night & returned them all Wednesday night, both during priority time frames that I chose. Everything from ordering to the final delivery went so smoothly. I even got to choose hypoallergenic detergent & it actually was hypoallergenic! Definitely helped me not have to spend hours at a random coin laundry & we all smell fresh & clean now! Will absolutely use this service again for long trips with the entire fam!

Wonderful app with excellent service. The pickup and delivery staff are professional and communicative. They send a reminder on pickup day, text when they're on the way and when they've arrived, and will even call if needed. First-time customers are also provided with laundry bags, making the whole process easy and convenient. Plus you get your bags returned and clothing is organized folded 🙏 big help and a big thanks

This app & service were suggested to me by a relative, as well as a competitor's. I originally was going to go with the competitor, but it/they didn't offer services to my area. I then gave RINSE a try. Not only did they have services in my area, but there was also an option for a One Day Rush Wash for a reasonable price. I only had 3 blankets to do for a "test wash," but pleased with the results.

app keeps closing and won't open

Excellent service, easy to take care of your garments.

app won't open after installing, crashes immediately

doesn't open now. just got my first order picked up and now the app closes every time I click on it. I'll update when I get that fixed

Good service, could work on hiring employees that speak and understand English

If they ever start hanging shirts, they'd be perfect. I have tried most of the laundry services in my area over the years and I keep coming back to Rinse. Rinse has the best customer service of all of them. The only problem I have with them is that they don't hang anything. I also love that I can do everything through text messages besides updating preferences. Their app is also a lot less clunky than some others.

I've been using Rinse for a couple years and love the service. Valet is always timely and respectful. Our items are always returned as promised and never damaged.

I love this service. As far as accountability , they are so dependable. As long as they're going to be in business , I'm going to be with them.

exceptional service! worth every penny!

Pathetic service

on time service; beautifully folded; smells clean

It's been great.

The app doesn't keep you accurately informed about delays. The evening deliveries can be unreliable and force you to stay up very late to wait for your clothes. The app offers tracking which is good, but it goes offline often. They never post the reason for delays.

Dealing with some mobility issues and this has truly been a blessing to me.

The level of professionalism and service is unmatched 🙌

excellent service

I LOVE RINSE as a leasing agent for a a huge apartment complex i hVe barely time for my own task rinse makes my day so much easier not having tk do laundry

Over priced services,hidden fees and NOT upfront about all the costs. I subscribed to Rinse Repeat thinking I would be saving money. They charged me the $3.49 a pound and not the Rinse Repeat price because my last bag was under 30 pounds. It's just me. It cost me almost 60 dollars for 17 pounds of laundry! I was given a credit because I called b.s on their practices. Logged in this morning to use that credit for service and now it's gone. Why am I paying 75 dollars a month spend more?

my back went out and I couldn't do the wash.... now, I'm not going to wait until my back goes out... these guys make it so that I'm not doing the wash anymore!

I've used Rinse for about 2 months now, and so far it's been amazing! The laundry machines in my building are always broke, and the convenience of having to just throw everything in a duffle bag and have someone pick it up and drop it off, clean and folded is worth the price. The only negative thing I can say about it, is in the app it shows how much your laundry bag weighs and gives you a free bag when you've banked a certain amount of lbs of laundry, and its not accurate. highly recommend

fast and efficient. about the only thing I'd change is the pick-up time slots. I'd have them earlier in the day. otherwise I have to say im really liking this service.

wow wow wow , this app and service is amazing, always on time too, definitely changed the way I do laundry. The pick up and drop off at for door is very convenient and the app keeps you updated every step of the way

So far service has been great!

amazing service! friendly delivery people, very convenient for my older parents!

whenever I try to put billing information in the app the app crashes

wonderful. on point.

laundry was clean and neat.

Rinse Is Absolutely A Great Service . I Recommend You Give It A Try Because It's A Professional Experience Of Having A Dry Cleaning , And Laundry Service . Your Clothing Comes Back To You In A Paramilitary Style Of Folding So Neat To The That You Almost Don't Want To Disturb It .

Exceptional!!!

Great service providing good clean clothes, folded nicely making it easy to go from bag to drawers/closet.

Solid pricing per bag with the annual subscription and good customer service when we had a problem (like, they made it right).

Rinse is a fantastic service for people that are too busy to do their own laundry 🤣 The stuff comes back nice and clean and beautifully folded. The price is reasonable overall considering the pickup and delivery service. Highly recommended overall 👍

so amazing

Awesome customer service and valets are very professional too. They did an amazing job on my laundry and stayed in touch with me the whole time from pickup to delivery. I am very impressed and appreciate them whole heartedly!!!

it has been an excellent experience

fabulous quality and personalization. used when I was ill and now after foot surgery. wonderful! Will use monthly to keep up.

Convenient

great! It's easy to use and super helpful when your busy.

this is awesome. I find doing laundry is the worst chore, especially when I dont have in apartment laundry. Rinse saved me the headach and time. Love the quick service, customer service was great, and the valets were so nice when picking up and dropping off. Highly recommend this service.

This is amazing! It was fast, friendly, and affordable.

Using Rinse had made my hectic schedule so much easier! The website is so simple and easy to use. They picked up my clothes and dropped them off the next day. I didn't even have to be home! They have my clothes neatly folded, organized, and bagged. It's amazing!! If you don't want to waste a whole day doing your laundry, I definitely recommend using them.

super easy to use. excellent quality cleaning.

convenient, high quality..does exactly what it should

This service is splendid & very convenient for my lifestyle.

Everyone at Rinse is so kind, friendly, and helpful. This is the best service in town.

A wesome having fresh, clean, folded laundry without the hassle of laundromats or carrying laundry down to the wash machine only to find it's out of order!

This service is much needed! I work full time from home so I can take care of my mom full time and can't leave out the fur babies. I am so busy I forget to do what I need for myself, this service is a life saver for me. it saves me so much time and they're worth every pennie!

Rinse was easy to schedule a pickup for laundry and my clothes got clean and folded

never got my laundry back it's been 3 weeks now and constantly sending messages and emails trying to make me ayy over 300 dollars for so.ething I wasnt even thinking about when I sign up it was supposed to be a promotion to advertise and what not long story short no lessone learned

I ordered service for 3 bags on rush and with fabric softener, some of my things didn't get as clean as I'd like and the scent was not noticeable. I let them know and right away I was given a refund and a credit for rewash. customer service is a priority for these guys!! thank you Rinse, good form!

best time saver laundry cleaned and folded once a month...I throw my clothes, kids clothes and anything else I can find.

its not nice to rip off elderly people. over $200 for about 30 lbs of laundry. nothing special, nothing heavy

I've been using the service for 3 months and have no complaints. I schedule a pickup and leave my laundry bag in front of my door for the Valet. My clothes are washed, folded, packaged, and delivered WITHOUT having to make contact with anyone. The pick up time is late, but I am notified when the Valet is on the way, here, and when the pick up has been made. The same for the delivery of my clean clothes. My Fiancé passed away unexpectedly so RINSE has been invaluable during this awful time.

This laundry service was a lifesaver for me. I used it while I was recovering from major spine surgery close to a hospital in LA and I don't know how I would've managed without it.

wonderful application and extraordinary service

easy to use

Just WOW. Rinse Wash & Fold has completely changed my life. I was drowning in laundry and dry cleaning—it was a total nightmare juggling work and everything else. Then I found Rinse. From the first pickup, they made everything so easy, professional, and smooth. Clothes came back perfectly folded, fresh, and spotless. Even my dry clean items look brand new. The staff is beyond amazing—super friendly, always on time, and really care about the service.

overall, a very seamless experience. there was one occasion where i got my clothes back with scented detergent even though i specifically requested fragrance/allergen-free, but they corrected the error immediately. rinse has been great!

Impressed by the dedication and hard work this company puts in every day

hard to find reschedule option

4x more expensive than using a local laundromat. Be careful, there are all types of fees besides the basic per pound charge. And they are not very upfront on how much they are going to bill you. If you ask they will tell you you will receive a bill an hour after it is delivered but they want your credit card first because they will charge you whatever they want.

Excellent Quality Laundering and Folding and Outstanding Valet Service.

polite customer service with my pickup 4/8/2025

THE BEST LAUNDRY SERVICE PERIOD 🙌

THIEVES AND LIARS! Ordered the wash and fold two bag per month subscription, with the intention of sending one bag biweekly. I had a one bag subscription prior and it went well. NO. This time, Adrian picked up ONE bag of unfolded laundry and Rinse insisted on charging me for two. Then Aaron returned two half-filled bags with nothing folded, everything unganized, no instrictions followed. NEVER AGAIN. I work so hard, and I just wanted a little help and they cheated me. Go somewhere else.

Everyone has those days that never end, you know the days that you wish were 48 hrs in the hope that everything you have to get done, just might be possible. there are some many responsibilities,chores tasks that if I could split yourself in 2 because i could really use the help since I found out about rinse and decided to give it a try, clean clothes to wear, and dirty clothes in the way have been so much simpler to deal with the returned clothing is not only washed and dryed but it was sorted

For the most part, Rinse is quite the excellent wash, dry, and fold pick up & delivery service. There is the occasional service hiccup, but overall, I would overall highly recommend their service.

Excellent Services

Makes Travel Easier! I can pack less and stay on the road longer.

It's not available in my area. Oh, well.

Excellent wash and fold service all around! Thank you RINSE

Everyone were very helpful and polite I am very happy with the service thank you !

Love this ri N se thingy

Amazing Service

Very helpful agents with Wash and Fold pickup and delivery. Highly recommend if you want next day service. Excellent for seniors or people with physical disabilities or limitations. 👌👍

I needed to have my bed comforter and four pillow covers done soonest. I called, and Rinse came out the same day! The representative was professional and prompt. My linen was properly hung and bagged upon their return.

Pros: very responsive support. Cons: very expensive; cannot 'accommodate' requests like wash on HIGH heat; sends dirty unwashed materials they determine 'unable' to wash packaged with clean cloths

They clean may clothes and make them smell nice. App is cool, too.

I Love Rinse! I promise you will too.. My laundry and Dry cleaning is picked up and dropped off at my front door! My Laundry comes home super clean (Ya'll they inspect all items for stains). Everything was perfectly folded. Even my socks were matched! From start to finish, the entire set-up took less than 10 minutes. Subscribing with Rinse was a win win!

Excellent service!

App Works well and the service is very well executed and the communication between scheduling and pickup / dropoff teams are really well done

The amount of time saved using RINSE is such a lifesaver, especially when you're traveling and don't have access to a washer or dryer!

This is a wonderful service and the process is brilliant.

Always on time

I haven't gotten my clothes back and it's been weeks. They stole them hands down. Keep telling me my payment method won't go through yet don't even try to charge it. I've even covered the cost with gift cards and still nothing. Absolute joke of a company.

It's expensive but it really is a great service. It just deletes laundry off of my chore list entirely and they do a great job. The bags are huge, enough for my clothes, towels and sheets in one bag. App works great and all is super easy to use - really happy with it!

Rinse is a great service. They listen to texts, never miss a pickup, & it's well worth the money with my schedule. I highly recommend their services. The people who pickup & drop-off are awesome & seem to care. I'm thrilled with their services thus far!

They are very careful to advertise that the service is only $40, I talked to customer service about the size of my items and no mention of the price was made by them, nor the valet that simply handed me three bags to fill instead of letting me know that would up my price. It's horrible to be uncharged and falsey advertised to about the price, especially when the whole point was to lessen the stress if our everyday tasks.

This service has made my life so much easier. PROs: App is simple and easy to use, pricing is affordable, the timing of pickup and drop-off is convenient, contactless option, they're careful with my clothes, the bags and tags they provide make it even easier, so much saved time, the communication and reliability are spot on. CONs: It doesn't make me any better about putting my clean clothes away at home. :)

I live in a old walk-up building on a high 2nd floor without laundry facilities. I have a walking disability, so I find this service extremely helpful. I been a customer for 3 months with 3 pick-ups and deliveries. I not only find it extremely useful, this services does an excellent job in washing, folding clothes and providing the pick-up and deliver services. Each time I've had different delivery person and all are friendly and provide nothing but positive interactions. I recommend them!

Rinse is a huge time saver for me. I have back problems and struggle to do my laundry because of it. I have the Rinse Repeat Plus subscription which is totally worth the extra $10 per month. I've never had any problems with my laundry or the app. It's a little bit annoying that you have to pay extra to hang dry items, like $7 for 1 blouse. And you can only have your items picked up/dropped off between 8pm-10pm, which isn't a problem for me but might be for some people.

I have been using Rinse for a few years now. What a great service! They really make things easier with their simple pick up and drop off . My items always come back clean and labeled, whether they are dry cleaned or washed. They have saved me so much time and have become a regular part of my household routine. I would recommend to everyone!

Oct 13 Was the first time I used Rinse I was overwhelmed with all the reviews so I tried it at first I was like OMG a $164 for 3 bags of laundry. As I got into opening the bags up. I was overwhelmed amazed how it was folded. How everything was put together? there's not enough words to express how well of a job they've done, it was Well worth it Wait, there's more.The way they're so polite, so. Respectful so caring so helpful, I just couldn't get over it. Me and my Neighbor we're amazed. Diane n

Makes laundry pickup and dropoff seamless. Great interface in the app to schedule or modify orders and subscriptions. Fantastic communication with a human touch in their text messages. "Valet" drivers are prompt, courteous, and helpful. This service makes me want to fire my washer and dryer!

This app is super duper convenient. When you got your dirty clothes. Schedual a pick up. Then you put your clothes in the bag leave on the porch and the valet will come and they would text you when they arrived. The greatest thing since sliced bread a little pricey but it's worth every penny. Update on review, The inconvenience of having the clothing repair service end has me disappointed displeased and disgruntled. They dropped the ball on alerting the change. Been loyal for years. It maychange

My washer died a couple of weeks ago, and the two nearby laundromats closed during COVID and never reopened. Enter Rinse, who in the 24 hours since I signed up, explained the process, communicated every step of the way, and two good people did the pickup and dropoff for me. The service is excellent, the pricing reasonable, and the overall experience top notch.

NYC champ! Had my clothes so neat and folded after wash. Prices & services are good affordable and fairly. Follow the instructions and very highly courtesy services are so amazing 👌 I will definitely use this rinse again. It's really worth it and use your time for other important things to do in your lives or be relaxed. It's really become more easier for my life as a single-working mom. Thank you, Rinse!

Using the app is easy and everything makes sense. I have had to change drop off information and reconcile a payment before without having to call in. I have also had a couple of moves and switching locations was a breeze. The service that Rinse provides is absolutely wonderful in my experience!

They don't tell you that they don't service your area until after they take your payment Even when put in your address like prompted to, Yea you Skate On by that to the Hey How $20off 1st time order but... You have to select one of two options So Here it is Our Overly Priced Savings chart that Freaking makes no sense when you break it all down!!

Lost several articles of clothing, destroyed several more items as they came back covered in ink stains. Had to unfold and check every article of clothing, so multiple hours were lost, not saved. Will never trust my family's clothes to rinse ever again.

The laundry service is amazing!!! I save so much time, and my clothes always arrive clean and neatly folded. I end up saving quite a bit of money using Rinse repeat compared to coin laundry. The app is easy to use and beautifully designed. They've done a great job.

Easiest App To Use. But they are expensive so be careful what you agree to and membership, bag, fees. Otherwise, an incredibly User Friendly, efficient App.

So far so good after the first try. Will try again. Better then others I've used in regards to communication, speed of pick up and delivery, and most importantly for me- having multiple ways of cleaning items. Update- Still a great experience after 3 months. No issues and fast turnaround. The app is easy and well made. I also really like how rinse communicates to users.

Awesome experience with this company and app. It's a godsend for people who don't have a laundry facility in their building. Or just too busy to do laundry for their entire family. Get their rinse and repeat monthly subscription you save $20 on the first month. I've had several loads Washed by them so far. Everything Has Come Back exactly the way it should. Very clean, undamaged and folded nicely. Couldn't be happier.

More than just an app, this is a great service that can be rather live-changing. I highly recommend it and wish it were available in areas of some of my friends and relatives for their sakes (hopefully soon) 🤍

Ohmygoodness. I have never used a laundry wash & fold service ever in my life. I am so glad I decided to try Rinse! I love how quick they are to answer any of my questions! My clothes are neatly folded. I had a huge smile on my face as I opened the bag to see everything folded so nice and neat! Definitely gonna continue my subscription until I can't afford it any longer. Pick up and delivery are so easy! This is awesome! Thanks for making life a bit easier!♡♡

Very impressed !! They do a wonderful job at folding, & they're dry cleaning is on fleek!!!! They didn't find all your matching socks which everyone hates doing !!

Great service, TERRIBLE app. This "new and improved" app is anything but. Besides being able to schedule a rinse pick up, nothing else works in the app.

Recent UI overhaul seems to have resolved some previous glitches with reopening app. I can no longer seem to see credit on my account. Also disappointed to not see how far away the previous stop is for planning purposes. Otherwise works as expected.

Brings laundry to the 21st century. They have an online account, a website where you can manage all your orders, an app, a text message based customer service ... Particularly the customer service is impressive, maybe the best I ever experienced. No waiting on the phone, no robots - just text, with real, quickly responding, friendly and accommodating humans. In the few cases where something went wrong, like some stains remained, I just sent a photo and they arranged a free special cleaning.

Love it, great customer service, if you have questions. They get back to you immediately. Overall I'm happy with their service.

Great customer service and quick laundry turnaround. Been a customer for more than 3 years.

It took Rinse three days to bring my clothes back dingy and poorly folded, and then Rinse overcharged me! Sudster is cheaper, faster, and I've had nothing but stellar results from them so far.

I would be lost without Rinse. App is decent for managing the service, and they also text message.

Quite happy with a quality service, they were so quick when I first needed someplace to wash my clothes, no questions asked. Thank you.

Ruined and LOST clothes on back to back orders. used rinse since 2018 it used to be decent now it's an absolute mess. Put in a dry cleaning order and my clothes came back with stains and smelling like a wet rag. Then the order after they LOST my clothes, billed me for far more expensive items that aren't mine and customer service tried to blame me for the missing item. It took me weeks to get reimbursed and if i didn't have picture evidence they would have blown me off.They will lose your things

Love this service when they deliver your clean clothes they sort them and have them inside a clear plastic bag so it's not touching the laundry bag which usually touches dirty clothes very well thought out. Happy to be using this maybe a bit pricey but honestly it's great for someone who doesn't have a car and doesn't want to Uber all the time to do laundry or even using a bike pretty hard to use that with a lot of clothes.

Rinse is great! My apartment complex doesn't have enough machines for all tenants and they are small. Rinse saves me a lot of time and frustration.

Great service, very efficient, problem free. It's just a little expensive so you have to value the convenience to feel like it is worth it.

What a life saver! Timely and professional services is what has been most impressive. I am so appreciative of the quality and care that is taken in seeing that my clothes are cleaned and package in an exceptional way. Thank you!

Outstanding. Excellent. Easy to use. Provides detailed information. You know where things are. Folks who collect staff are very friendly and efficient. Accurate clothes count.

I've been using Rinse now for about 3 months for ALL of my laundry needs! They have been nothing short of professional, friendly, on-time, and just great, really!!!! I was a little reluctant to get a subscription because I wasn't sure if needed the 2 full bags a month, but it's very easy to fill them both up! I have made special requests and they've fulfilled them, no questions asked!!! I highly recommend Rinse for one last thing off your "to do" list!!!

Signed up for an annual subscription and so far so good. Definitely gonna enjoy not having to do laundry in 2021.

So far so good. With three little kids this service has been a life saver. Thankfully they have a hypoallergenic no-scent option which is the only way it works for us. We signed up for Rinse Repeat and after a month with it, we are happy. Let's hope it keeps up.

Love these guys. Super convenient. It can be pricey if you have a lot to have laundered, dry cleaned, etc. But, they are friendly, they work with you, and it's super convenient.

Pros: Good if you can't or don't have time to do laundry, don't have a washer/dryer, need certain items dry cleaned, etc. Cons: Not available in most areas, only major cities, and is too expensive for the average person if you just want a bag of laundry washed a week.

I highly recommend Rinse. My clothes, sheets, towels etc come back clean and folded. The valets are professional and courteous. They are always on time. I am so thankful for this service. I have a washer and dryer , but sometimes I need some help and when I do I just go to the app and press a button then confirm. Done and done. Love it!

Good service and nice clean clothes. Only draw back is the 15# minimum which is awfully high for a single person.

Best Laundry and Dry Clean Solution for a Busy Schedule! I've been using Rinse's service for over a year and it's a really convenient solution for getting my laundry or dry cleaning taken care of without having to spend all my time at the cleaners. I also love how easy it is to know exactly when my order will be delivered.

Awesome and convenient. Reasonable prices for the quality and convenience.

This service is very easy to use and has helped so much during COVID-19. I simply schedule a pickup, put my bags outside and get a no touch pickup with confirmation. Drop off is just as easy with photo confirmation. The receipt is itemized, breaking down dry cleaning by item and wash/fold by weight. The prices may seem high but when you normally use a laundromat: Soap + washing + drying + folding + drive time = One button in Rinse app (so worth it!)

People picking up and del0ivery have been wonderful. Clothes are in good condition when returned. No shrinkage or fading.

Be careful!! Scam! I signed up to try the service. I recieved a price only after they pickup the laundry and cleaned it. That is fine. I felt it was expensive, adi decided not to keep using it. Then they started charging me a monthly fee without my authorization and without a way to unsubscribe in the app or website. Scam!

Used this service for wash n fold. Had two loads of laundry to wash, the Rinse bag that they describe as fitting 4 loads wasn't enough so we had to pay for two bags. Clothes were washed with scented detergent after selecting hypoallergenic detergent. Customer service was very responsive but ultimately didn't make things right. Cancelled after one try.

Rinse is our go to for laundry and dry cleaners. Thier service has freed us up to do more with our limited time. 5 Stars for the app doing all the hard work. Props to their ops teams for keeping things on time!

I really love the service. I have too much to do and rinse eliminates a 3 hours block of time I'd otherwise spend doing laundry!

Doesn't matter what you put in the contact preferences after registration, they message you as they will. Just finding rates and process *before* signing up should not be this hard.

Great service from the friendly valets to the cleaning itself. Easy to use app!

The rinse team is amazing and my clothes are always clean and perfectly folded. They save me so much time.

Love the service and the app makes scheduling and communication easier. I highly recommend.

Horrible service. I paid extra to have my clothes dropped off and they didn't drop them and now they want to charge another $13 to drop my clothes off. They are holding my clothes hostage. They are a nightmare

So far, this app has been great! Really convenient, and my clothes have all come back clean and in perfect condition. They will wash clothes inside mesh laundering bags if you provide them, which is great for more delicate items. It's awesome 😊

So disappointed ... am disabled and home bound so was excited but unfortunately they did everything wrong including bait and switch with type of service and pricing ... every piece in one load stained with oil??? ... pieces missing ... etc. and correcting anything impossible.

The ease of the app is amazing! it's so convenient to use via app and they come to where you are to pick up your clothing! Will continue to use for convenience!

The app is pretty good. I wish order summary and amount would show up right away insted of next day after drop off

I sent items out to be washed with very specific instructions to wash one item, bagged separately, without the rest of my clothing - this request was ignored and all of my clothes came back smelling like fish oil. 4 returns/re-washes and TWO MONTHS later they finally smell acceptable enough to wear. no offer of compensation for the time and inconvenience.

They will not take clothes that do not have a washing label; which incoudes most of my clothes since I find the label uncomfortable a lot of times. The delivery is later or earlier than their estimated time which means I have to postpone most things that I want to do instead of doing laundry.

Trash. Wouldn't save cc info, continues to say it was invalid. Pickups are at night and they dont contact you to pick up. Trash.

Easy to use. Love that I can view the status of my order and manage my pickups and deliveries

Super easy to use app with great service. Clean clothes have never been easier.

Great service! Competitive prices and it's easy to schedule. If you want to free up your time from going to the cleaners this is it.

The service is great! I get my laundry back next day folded to perfection!!! It's helped me organize my drawers with how neat they've folded my items. The valets are nice and even leave items with my door person if I'm not home. I'll definitely keep using this.

Super easy to use. All my info in one place. Their SMS system is great but this makes it even better.

I really like this. My slacks are brought back pressed like new and have texts asking every week if I'm still all set. Very much recommend if you work early and come back late.

As far as I can tell my clothes were put on hangers and returned to me. They even managed to break a few buttons and didn't think it was necessary to inform me. Maybe I wouldn't notice. Terrible first impression by Rinse. It's possible they were at least washed but they weren't that dirty to begin with so it's unclear. My clothes were not pressed which is the main reason I dryclean. I could've done a better job myself which defeats the purpose of this. The app, pickup, and delivery process were all fine but the actual service was not. If you're in the bay area I would suggest Mulberrys. They don't pickup and deliver to the east bay but I would rather have my clothes handled correctly and sacrifice some convenience.