Allyz®

I was sold rental car insurance, even though Ireland doesn't accept third party rental insurance, so we had no choice but to purchase the rental car company's insurance there. That's shady.

they definitely don't honor there insurance claims.

bought the insurance for an event because of change in work location. I had to cancel my plans. I canceled within 7 days. they finally declined my claim. Only 2 days before said event. I called to ask why. I had to move 100+ miles the 1st time. 2nd time it was 200+ miles. I wanted my money back for insurance policy. I was told that I had to cancel said policy in 15 days. I told them. i was waiting on the claim to be finish. Moral of the fine print will get you everytime

It won't let me set up a account very frustrated I've tried 2 different days several times I have a concert coming up this weekend and can't go what the hell

thank for the help great options

It doesn't allow me to login

non functional for any claims save your money

Very user friendly app!!

Can't log into the app or the website at all. The only reason I know that an account exists at all is they will send the code for resetting the password to my email. However, the code doesn't work because the Confirmation Code they sent that expires after 24 hours has already expired after 1 minute.

best for travel!

Great app. They are quick to pay out claims. Love!

Phone app is tedious and SLOW

site lags and isn't accessible

So easy to use for our travel insurance.

I tried to cancel one of these and instead, the person added an extra one! he did the opposite of what I asked him to do. He didn't speak or understand English very well!

don't bother trying to use there services. they jerk you around again and again for more info and each time provided is a 15 business day waiting period for review. will never be using this scam of a service app again. i suggest the same for others looking to use their service. save your money, they suck!

wont let me submit a claim

Great value with all the flight cancelations happening more often than ever. Very responsive and customer service is excellent when claims are submitted.

great company. Gives peace of mind while traveling.

never ordered this cancel immediately

way too much information requested. they make it so hard to submit a claim. I called the hotel and they refunded my money. don't waste your time with Allyz

repeated attempts to create an account but no return 6 number code to create the account.

always easy to deal with

tried thie 3 times

can you fix the password reset. the code generated entered is always erroring out as code expired. I can't access the app or login.

I've always rated 5 stars before, but it was challenging to renew my existing plan for the new year this time. I'm sure they will fix it soon.

I wasn't able to create an account for the app or access my policy through the links provided in the email they sent. Both only resulted in error messages. I called support and they only had me do the same things I'd already done over again. Then they told me it was locked because of my failed attempts even though it never worked to begin with. They also said they couldn't unlock it and I'd have to call them back again in 24+ hours...on the day I need to leave. I don't have time for this.

Video call was easy to use and quick. Doctor was very attentive and friendly.

very difficult to use had to keep re-entering information. had difficulty uploading weather documents also.

Travel Always with Allyz

didn't send me no code. My email is wrong incorrect. This is a spam, aren't yalln tired of stealing people's money? we already got Trump. What next death

won't let me sign up account .

Very knowledgeable staff assistance setting up needed plan. Their App is extensive providing needed information. Competitive cost.

Never been able to use the app after a couple years of trying. I can never login. It always says something went wrong try again later.

easy to use, important to have

I don't recommend this insurance app at all. I purchased tickets at Radio City with insurance and was trying to get a refund, so I can go at another date. unless it's some catastrophic event, even then they'll consider your claim, you might as well forget about it. The automated phone customer service was terrible and did not answer my questions and I just got the runaround. I deleted the app. I would not recommend it

it's nice having piece of mind being covered.

terrible!!!

Had to move my trip to see my mother up by 2 weeks due to her being put in hospice. She was given 2 weeks to live. They are denying my claim. WASTE OF MONEY! DUE NOT BUY.

when it works, it works great, when it doesn't, it's hard to get help.

Unwilling to give coverage for simple claims. Poor communication. Will not be using ever again.

So far we haven't needed to use this product, but it really provides peace of mind, knowing it's there if we need it.

amazing👍

Third world scam. They just take your money and don't give it back. Don't waste a dime on these people.

great coverage

Had to file a claim for cruise cancelation due to illness. Claim was paid quickly with no hassle. Thanks Allyz.

Very user friendly.

could not access

App keeps on crashing when I go to look at the details of a plan. What good is that?

terrible service, app bounces you back to the start of the process instead of submitting the claim. this company is definitely a scam.

I love this app and coverage for anything like entertainment or anything else.

A Vital Travel Tool

Biometrics always expires right away so that password is always needed to login.

very difficult to use and very difficult to update an existing claim.

Very professional staff

Exelent Services

choices that apply to me aren't there

this best not be a scam for these tickets

It won't download It won't download

I can't log in or create an account

Awful! Every time I tried to open the the app I received a message "Oops, try again later."

Love it, this app

easy peeze

AI customer service to out of country service. then denied claim because person is lost wasn't blood. dont waste your time or money on this. they clearly just want the 7 dollars and not support anything else. what a SCAM!!!!!

if I could leave less than 1 star I would. I've been having issues with this app since I downloaded it, I wasn't able to log in even after redownloading the app, it is also kinda confusing and honestly makes it difficult to cancel a policy. even calling a representative to cancel it was difficult eventually when I was able to cancel it they still charged my card, now I have to wait for them to refund it a week later when I needed the money.

Great!

Very well

I had a medical emergency on a cruise ship, after I filed a claim with my primary insurance company which they refused to pay allyz reimbursed my full medical expenses.

Love this app! The service has been outstanding. We couldn't be happier with the protection it provides and the excellent customer service. Highly recommended!

easy to use app

Not user friendly

They make it extremely difficult to file a claim for what they insure. We order anywhere from 6-20 tickets a year. We will save so much more by refusing insurance rather than paying and hoping they refund 1 ticket.

Easy to use and navigate.

horrible insurance. bad robot customer service. no money back guarantee.

Not Consistent App doesn't automatically add plans when purchased. Have to enter them manually & sometimes when doing so the app says the plan doesn't exist.

can't figure out how to actually buy the insurance. put in the trip and that's all the further I can do.

easy to access and makes planning less stressful.

Great price for excellent coverage and a no nonsense claim process.

App doesn't work- will not send MFA code to my email then says, "oops, something went wrong" *Uninstalled* I called when I purchased my tickets, and was told- No, I did not purchase travel insurance? However, low and behold, 2 days before my trip, what appears? Ah! an account number!! Something I could have used BEFORE- as after I was told I didn't have travel coverage, I then purchased a SECOND plan from another company because I was told by Allianz I hadn't really purchased a policy?

I do not recommend purchasing Allianz travel insurance, the coverage is pathetic, it did not cover even half of my additional expenses due to a flight delay.

absolutely terrible. I can't login to do anything

great travel insurance! i ended up in the hospital during our vacation with a bacterial infection. Alliance covered 100% of the cost. My flight was also canceled during a multi country visit and alliance covered an unplanned 5 day hotel stay! re-imbursement was in my account less than 2 weeks after i submitted everything required.

I submitted my claim June 29th. My claim got approved after 5 days after submitting necessary paperwork and proof, I also submitted refund bank info (SoFi) after waiting for payment for 2 weeks I decided to call. The claims department is the department that deals with clients (us) Claims department does not have all the information of our case. All they can do I confirm information. it is now July 21 and still my payment has not been sent.

This app and company exist to only take your money and deny legitimate claims. Don't insure with them.

do not use this company they are I don't even know if they're not made up but I know this much they're not going to give you money back for any tickets you might buy no matter what you submit to them because they didn't do it for me and I gave them everything they needed twice

Unusable. My flight was canceled due to inclement weather. Tried filing a claim through the app and the page just froze and never proceeded to the next step. Total waste of time and money.

Super very good

This app is user-friendly! Easy to use and navigate. I like the layout. Good to use. Awesome app.. Easy to login.

requires evidence of what happens after stating no questions asked. Its requiring proof of my time off request being denied, that shows the company name and my bosses phone number. You in no way need to contact and have a conversation with my boss about this, attending the show is a personal matter and my boss does not need to be involved with my needing to refund the tickets. Looking online there are countless people complaining about complications regarding this company as well.

This app doesn't work

Useful and it gives you a sense of security when your travel insurance company is in frequent communication with you.

suppose to find covered reasons for flight cancelations

Good process and protection.

customer service renewed my annual travel policy in minutes by phone. I never travel without it!

ALLYZ!! AMAZING!!! No issue with the app. If you're traveling + you don't have this insurance, you're crazy. They came through for me 2x now 4 the same unexpected issue in different countries. Without it I don't know what I would have done. The representatives were simply amazing, friendly, courteous, understanding, and extremely helpful. They gave me comfort on 2 really bad days. My review could go on forever but all I can say is Thank You! Exceptional!

fantastic app

easy to use

the process for filing a claim is long but if you get interrupted, you have to start all over again (ignoring the many "save" buttons you click)

air doctor, Dr Clare Thompson was brilliant. my flight was canceled and rebooked 2 days later. she wrote me a prescription for medical I would be short on due to flight change. She was easy to speak with and knowledgeable. lovely office.

modify plan wont load on app or site. frustrating.

Downloaded and followed instructions to create an account. Kept getting "something went wrong errors" so I finally just gave up and deleted the app. Real login issues for this app, based on my own experience and other reviews. No point in downloading.

THEY'RE SCAMMERS. Worst thing ever. Don't bother to install this app. I am an honest reviewer. I'm not a bot. First of all, lol their costumer service is basically nonexistent. I've tried calling many times throughout the day and I've never been answered, not even once. That is terrible. Same problem with their email customer service, no response from them. SCAMMERS. I'll quickly be deleting this app. I'd give 0 stars. Don't waste your money on this app. Whoever are giving 4-5 stars are bots.

Absolutely love this app. Also love that refunds for delayed flights happens automatically now (if you enter your flight details beforehand so they can track your flight, highly recommended)

Worst app I've ever used. I've bought insurance dozens of times, didn't ever need to use it. The one time I get sick before a concert and try to file a claim, the app won't let me file one and keeps popping up with error messages. The last thing I want to do is sit on hold with customer service for an hour while puking and coughing. 1/5, I'll use a different insurance next time.

Super frustrated, this is the second time I've made it through 4/6 steps of the claims process and there is no clear indication your work is being saved as you go such that you can come back to it later. If you get hung up on Documents, you still have to go all the way through to hit submit (even if you're not done). I'm afraid it will get denied since I have not unloaded everything before I hit submit such that a claim number can be created. Really Aggravating.

The app remains broken and Allyz has ignored the many complaints from users unable to see their plans through the app. I like many others keep getting the "oops" message when trying to enter the plan number, etc. The app is useless to me if I can't make a claim or request medical assistance while on a trip. I subsequently requested a cancelation and refund. No idea how long that will take.

The insurance has served me well. Multiple issues on a trip to Europe were reimbursed. Flight delays were dealt with promptly. The reimbursement for those just appeared in my checking account because Allyz knew about it immediately. My issue is this app itself. It doesn't function properly. I keep getting the same alerts but cannot open them.

I am not impressed. They really need to have someone help them with their UI - it seems the app was written for a computer and ported to the phone. When entering flights, you have to enter you country again and again, same with city, etc. If nothing else, they know where I live, why not at least default to my county? If if fly to Miami, I will probably return from there, sometime after I left, so why default to today's date? The list goes on. Use it so you can file a claim, that's all.

If I could give zero Stars I would. This app doesn't work. It's useless. It never lets you log in. It always says your username and password are wrong, but I can log in through the desktop site with that same login and password. After reading reviews, this is a known problem and has been going on for years. Your IT team is a joke.

I have not been able to log into the app for a nearly a month now. I made two calls to tech support, and was told there is a known issue with logging in that they are looking into. Fixes I tried myself included deleting all app data, installing, rebooting, and reinstalling. I can log into the Allianz site and see my policies without any issues. The app seems to be broken with no fix coming.

Total garbage app with non-existent support. Unable to log in with known good credentials. Uninstalled and reinstalled app multiple times, no go. Changed password multiple times, no go. Called CS. First time was railroaded into sending an email to their support - no response. 2nd call - "wait 10 minutes while we update your account". Didn't work either. 3rd call: "Well, the app doesn't really work all that well because it is still in development". Consider me a non-renewal, Allianz.

VERY frustrating. We're leaving shortly so I want to be sure I can access my policy on this phone app. When I tried to log in, it said my email or password was wrong. I went through the update password loop twice and it never accepted the new password. I logged on to the website on my desktop with the last password I set with no problem. I then deleted and reinstalled the app and tried again. Still no luck. What good is an app if you can't log in?

Very frustrating to use. If you are in the process of creating a claim and you click the link to read about required documentation, it will entirely forget all of the information you have entered so far. The buttons for uploading documents simply don't work. Nothing happens when you press them. You have to use the website anyway if you want to upload documents (required for a claim), so there is simply no point to having the app at all.

1 star is too many. Almost a month and my claim isn't processed. Cannot upload documents in the app. The 'Select' button doesn't it work (I have android with latest update). I've gotten multiple repeated emails of what documents were needed and have sent multiple times via email address provided. Still waiting. I do not recommend. I'll be looking for a policy elsewhere when mine expires.

Oct 26 2023 new update all app does is say "refreshing my policy" and the wheel keeps spinning. Delete reinstall did not work.... still does same thing. June 2019-Just downloaded app and tested it out with my up coming travel policy and also locating the different services around me ( hospitals, pharmacies, embassy) etc. worked great for me.

Allianz needs IT people who know what they're doing. My policy didn't show up on website or app. I had to add it to the app myself (I called and was told to do this)!! I can't get the website to add it to the list of my policies, but I can look for it and find it. Very disappointed. Have used Allianz since 2010 and never had this problem before.

TravelSmart is a must for the smart traveller. Life happens and if assistance is needed, it is at your fingertips when Travel Protection is purchased and the app is downloaded. Travel insurance through Allianz and the TravelSmart app adds peace of mind while traveling, be it across the continent or across the world.

I have had travel insurance with TravelSmart for many years and never needed to make a claim. I am very pleased with TravelSmart. I had a trip interruption claim this year 2022, which took a while to get resolved, but part of the delay was on me due to traveling and not being able to respond to them as timely as I should have to make it go quicker. In the end, all went well. I am renewing my annual travel policy again.

I know Allianz is a huge scam, and I don't know how this trash fee got added to my concert tickets, but I tried to cancel yesterday immediately after I was alerted to the extra charge and again today. Still no response. Avoid anything with the Allianz name even remotely associated with it.

now with covid travel insurance is a must especially for out of the country. I'm so glad I had this on my trip i had delays, lost bag and non refundable expense. this helped a lot. I'm going to use this more. if you have something like an expensive camera or cell phone you need to make sure you're plan covers what you need. I am now glad I had this! the app doesn't allow me to upload documents have newest phone! only negative was there communication was not too good by phone and email.

Heading off to Africa. nice to see an app that puts all my flights and everything in one place including emergency contact numbers .hope I won't ever need to use it.

Signing up for a new account was very difficult. I finally deleted the app from my phone after not being able to get an account

Had trouble with it not accepting my email address and a "+" sign as a special character in password, then their own verification code didn't work the 1st time 🤦🏼‍♀️

Login issues apparently haven't been fixed yet in 2022. Can't log in even though my email and password work fine on their website. (Their mobile website does seem fully functional though.)

Created account and can't log in. Keeps saying "sorry something went wrong" I can log in fine on the website with the same credentials. Useless app.

Wasn't able to file a claim since the app wouldn't let me upload the necessary documentation to finish the process, also wrote an email asking for help and it took them 28 days to answer, waist of time and money

It's 2022, guys! Wake up! Tried to set up my account on this app, and it rejected both of my completely valid email addresses (one a Gmail address, the other one on my business domain!). It simply reports that I need to enter a VALID email address. That's a complete non-starter! Game Over!

DO NOT use this company. They're an absolute SCAM. 0 STARS!!! I have been trying to get refunded almost $200 for a concert ticket I purchased back in AUGUST & they still haven't given me my money back! All they say is I need to keep sending in the same receipt over & over again. YOU'VE BEEN WARNED. Now that I've left this review, I'm contacting the BBB!! CRIMINAL SCAM ARTISTS!!

Travel insurance. Easy to use App. Primary coverage for rental car. Much cheaper than the one pushed by rental car companies. What credit cards don't tell you is that they are secondary rental insurance. Meaning you have to use YOUR car insurance first.

Will not allow document upload from phone. As others have said, the buttons are all there for the document types to upload, but they have zero functionality. Honestly, I'm not at all surprised that an insurance company would make it difficult to file a claim. This app is trash.

I booked a flight they had the option to add insurance. It's recquired where I'm travelling to... I was thinking I could find it cheaper somewhere else but $58 isn't bad for the level of coverage. Creating the account was easy and when I logged in my info was already there. Making presenting proof of insurance a breeze. Thanks!

Downloaded - 5 min. later uninstalled Unable to setup account... Allowed me to enter my email and setup a password to cheat an account. Then they sent a verification code which I entered (correctly) whithin 45 seconds but was rejected, had it resent but the same story. Can't sign in as guest, so no way to access what you're looking for.

Just downloaded and installed. Malfunctioning right from the start. Account verification error messages. Wow, what a piece of junk app!

I purchased a tkt with AA and guided to Allianz travel insurance but was never able to download the app instead I got an email with my info but my travel plan change to a different day but the app is extremely difficult to download, I called and the lady on phone talked to me like I was her child and she hung up, I sent an email to technical support but I have not heard from them.

Unable to use the verification code they sent to my email address. Everytime I enter the code it tells me it's NOT VALID! Then I get another email with a new verification code which I once again enter and it doesn't recognize it!! 8 emails and verification codes later still doesn't recognize me!!!!

Agent Adrian was very sweet and explained my policy in full detail. Wait wasn't bad as I thought it would be despite with all the claims they are reaseving. I called because I have sent so many emails to get more information about coverage.

I can't upload documentation for my claim on the app, and the desktop site won't even open my claim. On the other hand, customer support is responsive and polite, and they do provide the service that is advertised (eventually)

Too small to enter my flight dates so I put my flight dates on my computer but they did not transfer to my app. I sent an email to the app people but never heard back. I will attempt again to try and enter the flight information but I'm not sure if I can see the small print.

Does not work. Everytime I try to select an airport for my flight the app closes. Sent feedback, uninstalled and reinstalled and still does not work.

App does not let you upload your documents from your phone, does not let you go back in and do it either. It goes to correct page but it's like the button doesn't work, its there just doesnt go. Tried to upload on the computer instead, but nothing pops up at all when you press the correct policy. Also no one is on chat. Very poor customer service.will take your money, but will not message back on chat -_-

Cannot log in. Resetting the password is like a Kafka novel. Two hours, three phone calls, uninstall and reinstall. Still do not know if I succeed in getting it.

The app keeps closing when I try to input the flight info, it closes for everything. It is really badly made.

Dud work! But now it closes when selecting a airport in flight search! Since update does not work properly! Sent more info to email address! App freezes when selecting a airport, then closes!

Completely horrible. I logged in, it displays an error message and phone and proceeds to dial a phone number then a person answers, says they don't know what's wrong, and hangs up

Antiquated site. Had to enter flight data 3 times and still it only took 3 of 4 flights so had to enter the 4th one again. Cumbersome. Should highlight errors for re-entry.

Many of the forms in the "file a claim" sections of the app do not function correctly. For example, when filing a medical claim, the form doesnt allow me to provide an address outside the US, which is where our medical emergency happened. On the submit page, for example, when putting in a debit card, even if you select "same as billing address" or whatnot, the form requires you to fill out an address before submitting. In fact, i couldnt get this part of the experience to work at all. Please fix!

As I try to sign into the downloaded app it like it did for me and others said that there was a problem with my email then it said it was a problem with my password and then it referred me to call a number which I did and was kept on hold with some elevator music and then was cut off so what this tells me is a couple of things I've wasted my money insuring my tickets and I don't have any confidence at all and calling them to recoup my money for the tickets if something were to happen simply because I can't even sign into the website to set up my dog on account so another complaint to the Better Business Bureau of Georgia and I will also follow up with a detailed email to Ticketmaster being that They are promoting this company with all of its flaws so buyer beware!

it won't save my policy, even though I click the save button. It's frustrating to have to load everything in the search bar everytime you open the app.

This app is useless. I'm on a delayed flight and I purchased wifi in order to see if my delay is covered but I can't access anything. I created an account, confirmed my email, but I cant log in because "something went wrong."

My friend couldnt make it to a concert so i had to insure a ticket and althought the process was pretty annoying and i had to restart the claim a few times, I got my money back within HOURS even though it said SEVEN BUSINESS DAYS. Was very pleased with that result. Make the claim filing process easier and more user friendly and i would be happy to give 5 stars.

How do you give ZERO stars? This app is useless! It asks you to create an account, and after doing so it says to check your email for the confirmation code it sent. What it doesn't tell you is that it NEVER sent you the code.

this app is a non-starter. create acct, says wi ll send verification e-mail. it never comes. 12 hrs later try to login. says I never responded to verification e-mail. a deadly embrace. zero zero zero

Worthless. Like many others have reported, I can't log in. I have a working account on the TravelSmart site but when I try to use it with this app it just says "something went wrong". Yeah, something went wrong, like installing this useless app on my phone.

I created an account earlier today via browser on my desktop. I allowed several hours for the system to update, then tried to log in multiple times. I know my login credentials are correct because I use a password manager. This is crazy because I was able to log out and then log in via my desktop computer. Isn't this app supposed to be for customer service?

unlike some of the other reviewers, I had no problems installing, using my password or using this app. once I logged in it immediately located my trip. I haven't traveled yet so I can't comment on the service but the app itself is working just fine.

Log in was no problem. My policy info was all there. What I don't like is not being able to input all my travel plans for the year. I can only enter flights 3 days out.

I just put on the app. The same problem happened with me as with 1/2 of the people trying to get on your app. I was able to put the app on; The app says the user name or the password is incorrect. Heaven help if I need the app on my vacation.

I downloaded the app and set it up with my account mum er and it says I don't have an account just like many other people. Why offer an app that doesn't work. I'm leaving for Europe in two days and concerned my travel insurance account won't work when I need it.

I had no problem creating an account and logging in. Hope I don't have to use the app, but if I do, it appears to work. One improvement is to cache any documents once they've been loaded for speedier retrieval in the future.

can't log in to account keep getting wrong email or password changed password several times still with same results, installed and uninstalled multiple times still with same results. try calling allianz they have no IT team members that you can talk to only way to talk to IT is by email, nothing but a waste of time and very frustrating. have unistalled. just hope everything for my trip goes smoother than this app.

Doesn't work...at all. It has lost my policy info twice over the past 24 hours. This would be catastrophic if I was overseas and relying only on the app. Also I have been unable to upload my trip for trip alerts. I fly in 5 days. The app allows only 3 days to input a flight--today and the next two days. Useless.

How 'diligently' is the team working to correct downloading problems for this app? It said it was downloading to my samsung. After the message that it WAS downloaded, I was/am unable to find it. I tried to download it a second time and i got the message that I had no device(s) to which it could be downloaded. What gives?

HORRIBLE BUSINESS!!! The worst insurance company out. I had a valid claim as I couldn't take my flight and they somehow found a way in their terms to weasel out of paying. I provided documentation, flight information and reasonable cause yet still their interpretation was it did not meet the requirements. I'll take my chances from now on when I book a flight or I'll try AAA as they helped me more on other occasions involving travel. This business sucks and I'd advise avoiding them at all costs!!

Horrible. App would not allow me to login by either registering or using the lost password function. Instead, receive email to call toll free number for 24-hour support. Customer service agent stated that one needed to send an email message that would get a reply in 24-48 hours. Customer service could also not register my Delta Record locator, so I would not beable to receive any text notifications regarding trip disruptions. Do not use Allianz for travel insurance. They are the worst.

I have found this app extremely unhelpful. Currently I was looking for a physician, but you cannot find the app. Every time I try I am told it is on my smartphone Samsung Galaxy S8, but cannot find it. At one try oh, it said it would be downloaded soon but it never happened. Last year when I required use of the app, in Sevilla, the information about physicians proved worthless and I instead had to follow the recommendation of the concierge in my hotel. Needless to say I am extremely disappointed at the app, the download process, and the insufficiency of information provided.

Overall, the login creation and login process works as designed -- there are many reviews with issues, but I did not have any after completing the email verification of my email address. Once logged in, there are multiple options to identify your policy, get policy details, and get the app to support your travel needs (flights, transfers, etc.). There are a few areas where the app experience could be smoothed out or made simpler, but this app supports my needs for travel insurance and contacts to support emergency needs.

Terrible. Now (being outside the country) need yours and medical assistance, but can't register my account. The verification link for my account doesn't work. You guys charging people a lot of money but can't even create working app. Very disappointed. Next time will work with another company.

Downloaded today. Couldn't log in even when I changed my PW since it wouldn't recognize my first one. All of a sudden, I was in and was trying to edit the wrong birthdays and put in cruise and airline info. Wouldn't save my airline flight data and then gave me a page of very confusing error messages. This app is worthless. Will just call or email them if I need anything else. Don't waste your time.

Goodmorning, I downloaded the app, but have never received the email to confirm. I checked spam folder as well. With that being said, I am unable to log in until I confirm the email sent from you.

I downloaded the app because my family bought an insurance policy for our upcoming trip to Mexico. When I logged in, I could see a previous policy I bought three years ago. However, when I entered the details for the upcoming trip, I got an error message that the policy could not be found. Not to mention their version of customer service is to ask you to send an email.

It won't let me create a new account like everyone else. Fill out info and says unable to load on back end. Whatever that means. I just purchasd insurance and would like to use this app. I guess I'll unistall. Frustrated!