Bookaway: Bus Train & Ferry

good

this site is very easy to use and for my experience so far extremely dependable

Inflated prices, even before compulsory add-ons

Scammers indeed! Experienced very bad service. very slow in obtaining tickets. When supposedly finally confirmed turns out to be fake service. we had to rebook for two more tickets locally at the local price which turned out to be half of what we paid online. I would not recommend this app to anyone. I deleted this app and never again shall I use it.

Support is non-existent

easy to book but to much private information required

prices jump up and down (just up really) from page to page.

No accountability... Impacted my trip schedule significantly, better to coordinate with locals.

good

Scammers..... booked ticket from Riyadh to dubai.. made payment.. but no bus departing from the station.. they sent confirmation message and bus operator name..rahal transport.. when i connected them on whatsapp they said no bus for the date... aftet that no reply... even no proper reply from Bookway customer care... simple lost money... please don't book through this app..

Good

excellent

better than 12go

Don't install the app and don't use BOOKAWAY services. It's a SCAM!!!!! We waited for our tickets and they have never sent them to us. And we're still looking for a reimbursement.

great

Easy!!!

Great service

one the Froud app and service ever seen! don't use this apk. I book for Muscat to Dubai, No bus, No contact, No customer support.... such a frustrating condition. I lost my money, but I lot the time too. Hope this company will go to hell soon.

Take care, that fake app they will steal your money

great service

very helpful and saves a lot of time.

Be careful with this travel agency. They have very high hidden charges! They take advantage of people.

Scammers!!! They charged way more than if I'd booked directly with the ferry company, didn't issue me a valid ticket, and the ticket-issuing company then refused to answer my calls and messages. Missed the ferry and had to buy another ticket for the next ferry 12 hours later. Aqaba to Taba ferry was $70 booking direct with AB Maritime but Bookaway charged me about $144. Another company - "Ticket Hub" - issued a ticket that AB Maritime refused to accept. No reply to my messages to them. AVOID!!

They provided me with an incorrect drop off location for a bus I was taking. I provided screenshots of their website and the ticket indicating the difference. The two locations were an hour apart. They refused to provide me with a refund for their mistake.

La use para contratar un servicio de trasporte de Antigua, Guatemala al aeropuerto usando un cupon que genero la aplicación, el dia del servicio el conductor no confirmo y aun no he recibido respuesta ni devolución de mi dinero el cobro fue de 60usd.

Stay away from Bookaway! Those SCAMMERS charge your ticket with high fees for giving you no service in return! My ferry San Pedro- Chetumal was cancelled by the Mexican Coast Guard had closed the border due to weather conditions. Bookaway didn't inform me of this, and when I requested a refund (presenting the official communication from the Mexican authorities), they told me that they would have investigated. Then they disappeared. No updates. No refunds. No apologies.

excellent

scammed by bookaway. the app said that a trip was flexible but it wasn't. i booked BW4234107 and the app said it was possible to cancel up to 36h, however they just refunded 1 of 20€. contacted the support multiple times but they're refusing to refund saying that the supplier doesn't give refunds. I booked through Bookaway with possible cancellation, i did not book through the supplier for a reason. so I should get refunded from you, not from the supplier (regardless of what the supplier). scam

very good

This is a good app, but they don't assist you with your concern correctly, if you request a refund or vouchers they will ignore your emails and will not respond to you even you flood them with your questions. There's no other way to reach them than emails. I wish they have phone to talk to them directly.

Awful company, the website booked a trip on different date than I wanted and the customer service promised to pay back the money , and it has been 3 months now and they didn't pay back and don't even reply to me!

One of the worst booking apps I've encountered. It doesn't provide clear information about the ordered tickets. I ordered simple bus tickets enough day in advance, and the tickets were never provided to me. I tried to contact them, and even though they responded via email, the response didn't contain even a faint part of an answer for the question I asked. I tried several times and it was always the same. Never use this app. I would be embarrassed to be part of the application's team.

My first time using the app to book bus tickets. It's easy enough but I would like to have seen more details about the actual bus trip, itinerary, and scheduled stops.

east to use

l have used Bookaway many times. Always exellent and reliable service.

such a worst app they shows the option for booking but then not able to fix a small error due to that i couldn't book the ticket waited for whole day bcoz their customer care promised that they will fix ASAP but maybe they don't know exact meaning of asap totally wasted app!!! idk why you create a promote the app if you are not able to fix a small error

the worst app, DO NOT USE!!!!!!

We never had any problems using this service throughout SE Asia

Always good service

Great for bus booking. I used it in Vietnam and it worked pretty well.

Really bad service book pick up and boat for Nusa penida but company said didn't get booking order from bookaway and now I need book from another company and miss my trip

easy to book let's see let's see how the rest goes

Excellent and easy booking 👌

Easy and quick way to get tickets for the bus, train and ferries in Asia!

POSSIBLE SCAM. TRAVELERS BEWARE. I have just had a terrible experience with bookaway in Tanzania. I booked a VIP return ferry ticket from Dar to Zanzibar and paid $114.05. Over the next 3 days I got an email and WA messages saying that the tickets were coming, but they NEVER came. I had to buy new tickets at the ferry office. And, of course, they stopped responding on WA. I think I have been SCAMMED. I emailed bookaway and no response. I messaged on FB and they say they need to investigate.

DONT USE THIS APP. I will never use this app again. they charged me $157 for a ticket and never emailed me my ticket causing me to miss my train in Vietnam.

nice aap easy to travel 🧳 ticket bus and train

I LOST ALL MY MONEY. I I booked for first class tickets for Kandy to Ella train and they issued second class and didn't e even notify me that the tickets are for second class. I realized when I came to railway station. I PAID 98.66 EURO FOR THE FIRST CLASS TICKETS AND THEY RETURNED ONLY 10$ FOR THIS ISSUE. DO NOT USE THIS APP.

No seat selection and they charge a hefty fee which if you buy at the original company doesn't apply - am gonna stop using this app.

This is a fraud app. They take bookings and do not provide confirmation even an hour before your scheduled departure. And there is no customer support

Not helpful at all. Shows the most expensive options. You'll be paying the dumb tourist tax with this app. Also has no option to show prices in a different currency. Really useless.

j AI payé pour UN billet de train Odyssey 1ere class au gros prix, plus de 50 € et j'ai reçu un billet de train régulier à moins de 10 € j'ai demandé un ajustement de prix et on m'a remis que 10€ de réduction, des vrais voleurs. je ne fais plus affaire dans l'avenir avec cet intermédiaire.

I paid them but they don't send tickets as they promise .I booked Two tickets and paid all the money but they only sent one

Do not use BookAway. Bus operator show us booked date is wrong, reject us & now we are stranded. Do not use them. Use klook. Do not take the risk.

Booked the train from Vientian to Luang Prabang, they charged double the price. And then extra 12usd for processing fee. If you buy from LCR app it is only 15usd for 2nd class highspeed train. This bookaway charged 30usd and 12 usd for processing fee. And i still waiting for them to confirm my ticket, even though they already charged me 70usd/2 tickets. Stay away from this app, i recommended you.

The want to charge over 800 baht to make a booking. Charge me to take my money. Really? Crazy if you do. I answered in email and think a service that is provided free by Malaysia government site is a bit too much for a service charge.

Couldn't even find a way from Montreal to New York Tf is this s***

Missing results that are on the Web - useless

Perfect

Everything is in US dollars. I'm not American so don't care what the US dollar price is and there's no way of changing it on the app. Also, downloaded the app having already made bookings on the website and none of them have transferred over

Respond time could be very slow. They refunded back money to my account after couple of months ( bus didn't show up).

Doesn't show departure time of bus and later during payment added a processing fee and charged amount to EUR without any my confirmation what entailed unexpected additional charges from my side.

Terrible all with unhelpful customer support. I booked a bus in Egypt from Cairo to Sharm El Sheikh but when I showed the booking to the operator 10 days before the departure, theybsaid no such bus is running. I reached out to the customer support of Bookaway to help me with this issue, they replied just twice and never got back to me. I followed up 2-3 times after that but no reply. Wouldn't recommend this website/app to anyone.

Horrible, very bad service... Changes the price once you have booked then when decided to cancel theyll tell you you'll get a refund in 7 to 10 days... It's been more than 15 days and I haven't received my refund

Customer service is non existent. I've emailed them 3 times over the last two weeks to try and make a change to my booking and have received absolutely no response. Prices are the same if you book through hotels/locals.

The app is good, however the promised customer care is extremely misleading. We will be deleting the app and not using the company anymore.

Scam!!! I purchased a bus ride from Medellin to Barranquilla and the ticket never arrived. I contacted them three days in advance and they responded, that they would contact their operator to speed up the process. Don't purchase any tickets via this platform. It is a scam!!!

This app is a scam. I've booked via them a taxi that never arrived, they never answered any of many of my emails. App doesn't allow you to cancel & request for refund. Should be avoided at all costs !

Amazing

The customer care doesn't reply on team. They are only a third party who has digitalised the bookings, but they don't take any responsibility whatsoever for the poor experience which is faced by the customer due to some reasons.

Quick, easy, professional, great support

Response so slowly in mail. The chat system is so unresponsive as well. Do not recommend at all.

Terrible app. Already created an account on their website. Have made bookings. Installed the app, bookings not reflected on the app. Don't waste your time and effort. Meh.

I found this app by chance as I was having so much difficulty finding transfer arrangements in Mexico that doesn't cost an arm and a leg and ADO bus bookings that make sense (not just in Spanish). Used them for 2 times since and whilst some tweaks can be made, I found my transfers to be well arranged..

Es un robo, llegué al terminar y no hay ninguna reserva!!!

Terrible. The minivan was over an hour late without even a sorry. Dont bother with this app

If you like to travel, this is the app that must have on your device. 👍🏼

Where have you been when I traveled in Asia? Easy and comfortable way to search and book ground transport.

Great tool to move around in Asia

A must download app when you're traveling in Asia!

Fantastic

Great app for traveling across Asia!

Very smooth and strait forward app. Very well built 👍recommended to others highly.