Philippine Airlines

useless

Terrible Experience – Zero Customer Care and Long Delay!I have been traveling for a long time, but this is the first time I have ever experienced such poor service. My Philippine Airlines flight was originally scheduled for 7:00 PM, but it was delayed to 9:45 PM. The only reason given to us was due to "additional activities."What made it worse was the complete lack of action from the airline. Several passengers complained, but the staff chose to turn a blind eye and ignore everyone.

GOOD SERVICE

Buggy and cant fix the contact info, this app shows me on 3 flights, paid for 2, the app I used to book now shows me on two flights, is this why we pay extra for PAL flights ? Or should I from now on use cathay or korean or japan instead ? That and buying early means they change your flights a dozen times, I find severely irritating, and judging by the 2.1 score, so does everyone else. Get with the program PAL, or continue to lose business. Your choice. Crashes a lot also, lost connection loop.

terrible to book flights on

Website has terrible validations. Couldn't even select a seat because it doesn't allow me to get past contact details page which only asks for email and phone number but wouldn't allow me to save it. Error doesn't tell me what's wrong "sorry, couldn't save.... try again" Downloaded the app to find the same issue

crapy app for a crapy airline. truly reflects how this organization operates. app is unresponsive just like thier customer service. lack of information. flight cancelation and updates don't show up till hours later. just to check in or see my boarding pass i have to keep entering my booking reference number. how embarassing to even have this app. compared to the other airline apps out there, this is a joke.

useless app. barely works. can never add bookings as always cancelled. or cant find. one of the worst travel apps we used. waste of time.

I made a payment for my flight but there's no PNR or confirmed emails. Even the chat support is not responding!

created an account the tried logging in after the account was succesfully created, entered all correct codes, but after all that, the app still asking me to log in.STUPID STUPID STUPID APP

I cant even search and manage my booking. App is not user friendly. :(

I'm like this app

It enforces password reset and many characters are required. PAL should give the users the option to retain or reset their password.

The app has a bug the mobile app's "Manage Booking" quick link change flight system often fails to refresh properly once an outbound flight is marked as flown. It mistakenly hides the remaining return flight from your view, making it impossible for you to rebook your return flight via App or web browser. uninstalling and re installing the does not seem to help either. The leadership team needs to call customer support sometime to experience what it’s like as a customer.

dont put the wrong email address ever you'll never be able to login the app ever again cause there app is trash

I am trying to add my flight booking, and it requires email address and phone number. I added it. and they it does not accept it. I tried everything! It just says, Sorry, try again. My goodness.

nothing in this stupid app works. every action takes forever, some of them never works and it returns errors after errors. You cannot even design a simple app.

Worst app and worst customer service! I went to pay for my ticket, but when I returned to the app, it had refreshed, so I couldn’t even check whether my booking went through. Now I have to contact customer service, which makes you wait, bombards you with ads, and drops the call after 15 minutes. Then you have to call again and repeat the whole process. “Wait for a few minutes”? You mean a few hours! I called SIX times and waited a total of TWO HOURS, all for nothing. Absolutely ridiculous!

terrible company. everytime I book a flight for my wife & 1, now 2yr old daughter, they change the flights & make life extremely hard. this time they're making my wife have 90mins has to change terminals, collect bag & check in, go throught immigration & all with my daughter. they won't resolve it or even try! ticket before that they just flat out lied to my wife saying there was a room she could go to with my daughter as they changed the ticket and made her wait for over 12 hrs at busy airport

not letting me change the contact country code. can't purchase a selective seat. 👎

screw you and your online system. Your business grew a lot for years and yet you can't afford to fix bugs in your online system. I just accidentally changed my seat now I can undo it and I have to pay for it. Every time I tried to change your systems denied it. The worst ever!

Weak

Worst app experience, from login onwards!

buggy app first flight booking experience my payment went through but it didn't book need to call cs but the contact information is hard to find the booking keep adding a trip to the calendar everytime i open it and the boarding pass keep bugging out interface sucks, some of the page keep overlay on the other so you can't click on the page behind, and the it is a web based not on the app so much better to book on web than on the app same tried for the second time still sucks

always need to log in with email verification. requires re-login with Google when adding pass to google wallet (which is a security issue). flights booked on browser with the same email, name, and mabuhay Miles number does not automatically add to app - you have manually add it. mabuhay Miles usually gets unlinked from the PAL app account and you need to relogin the mabuhay Miles to check anything.

This app is so bad. It's basically just an app/wrapper to access their website (which is problematic as well). You're better off just using their website directly. The moment you press back button on this one, it takes you right back to the home page, not the previous page or whatever you were previously doing, and it always asks the same cookies question every single time.

people in charge are stupid

booked 2 flights. each time didn't confirm the flights, but the payments deducted in my online banking push through. now im left with no flights and zero balance. please refund my money. don't scam us.

PAL lost my luggage during my business flight to the Philippines. They found and return a week after but they did not compensate they delay especially when I received my luggage not in good condition, it was broken! After several attempts contacting them, they did not bother to communicate.

Account always logged off everytime using this app

I have been flying PAL for over 45 years. The app automatically closes your check-in stating that they cannot modify changes or find the booking even if the initial log-in indicates otherwise. This happened for more than 4 flights already. This app has caused alot of problems for families who are supposed to seat together, especially those who have PWD or seniors. This is utterly unacceptable!

bad customer service, they won't even respond to emails. Bad airline.

very poor app , its like a scam

great no delayed

useless app usd, it doesn't accept any other currency, super old fashioned

The app won't even open. I've been staring at the logo for almost an hour. It's frustrating to use.

Changed review, thank you for your assistance.

app is not responsive

Bought a flight but doesn't show it. Try to add it but after entering reference number and last name there's no way to hit enter because there's a big tab for updating preferences. I was able to add flight on my laptop but when I went back to app on phone and restarted it, there's still no flight. I tried uninstalling app and reinstalling app and it still doesn't show flight when I log in on app and still can't add it. All you can use app for is to buy flights.

Loading very slow, can't progress thru the app.

Countless times, I can't access my miles. Everytime. It's so frustrating

One star for not including the City of San Fernando in the profile address drop down menu location under Pampanga.

I still can't add my flight on my trips even though i can see it on the website why the app cant automatically add it?

Everytime i travel with PAL, i feel safe. the crew are very accomodating (local or intrrnational).

i cant.add my trip to My Trips

Online check in is not working properly. Too much lag and errors.

The worst airline app globally. After completing online check-in using the app, you are forced to attend counter at airport due to app not display necessary boarding pass information. Very unprofessional!

forms need to include middle name and suffix. those are missing on the forms but the counter are very strict to it. they will require you an id without suffix if you have and if you dont you need to pay an extra 1000 pesos for name correction.

pls fix your app when I tried to book a flight and fill out forms the window becomes like desktop I can't fill out anything or go past the next window.

Pal is best for me, assistance is easy and wonderful.

a lot of bugs, hard to book a flight!

I like Philippine airlines their seats are very comfortable and their food is delicious never tried the app so I'm giving a comment of the flight experience

bugs

PUTANGINA NIYO HINDI UPDATED UNG LIST NG MUNICIPALITIES.

this app is stupid I am living in the Philippines but it shows USD for currency and no option to change it to PHP till you check out

lots of bugs, crashes, won't let me pay. if it crash, you have to start from the beginning. Last time I booked, it took >5x to be successful. it's better to book on the website.

this app does not work it will not let you check out.

it's very useful and faster

mandatory password change required for accounts in 2026?

This is such a horrible app. Can't even go through pages without it crashing. What's stopping this company to fund their app where millions of Filipinos can conveniently navigate through their flights?

Lots of bugs. Can't select seats.

Good

Update 25 June 2026: Still a disappointing, buggy app. while we can already add bookings, even those that were made thru 3rd party OTAs, they are still saved in the phone where the app is installed, and not into their own server or database. moreover, the constant need for credentials and bugs during booking is annoying, too. i cant even see my miles transaction history. kinda frustrating for our flag carrier's app is still ages compared to their peer, local, or international.

not friendly for Filipinos as it uses USD showing their prices. Does not even have peso conversion option. This should be named American Airlines. If only, 0 star is applicable.

app does not work on my phone won't even open.

The app works fine 👍👍👍👍👍👍

annoying app. can't immediately see if flights are available, and cant see base fare on the calendar, so it is hard to compare prices. Response time is also slow. Cebpac has a better app, way better.

difficult to use, not user friendly.

Can't add trip on the app. It wants to update preference and cannot get past that.

Pathetic,useless waste of time

its good

PAYMENT SCAMMER! MY PAYMENT WAS RECEIVED BY IATA BUT PAL DENIED MY BOOKING!!

constantly bugged

My access to the apps always denied. I can't book a flight.

Please return my money! I booked tickets from your app and I don't received our itinerary.

Incomprehensible how even customers need to reset their password every other day. just implement an authenticator code system.

Hello pakitulongan Naman Po ako nag book Po ako ng ticket sa INYO Ngayon lang at Wala man lang ako na received na confirmation pagkatapos ko mag bayad through Maya

A waste of time. Forces you to enter ALL personal information (e.g., passport data, etc.) before seeing final pricing but the app is so buggy you can't enter anything even if you wanted to. As always, always happens in the Philippines, I'm sure app development was performed by someone's kilala. Please hire someone qualified instead. Heck, outsource the job to India!

The Best

hi developers please fix your app. you have an app but it does not work on the S26 Ultra or SamsunG S11 TABLET.

as a filipino, this is confusing. the app is supposed to use the currency where the person is located to, and you're just stuck with USD, it's been asking a lot of personal information already before providing the total bill for the flight.

worst airline app. nakakahiya!! sa laki ng tax namin na ipinopondo sa inyo ganyang kapangit na service meron kayo. dapat sa inyo iterminate lahat give it to more deserving employees

Useless app

The app is just terrible to use and not user friendly and slow. Logging into my Mabuhay Miles is very cumbersome with the multiple security (Email verification, etc.) and not worth the effort. The loyalty program has bigger problems. it's not rewarding it's loyal customers instead, it's very difficult to earn miles but PAL is quicker to downgrade from Premiere Elite to Elite then again to lowest level. I don't know how or why you call this a "loyalty" program.

doesnt show the whole price after selecting outbound and inbound route.

PAL has always been my first choice in booking but their app is unreliable most of the time. Crash. Errors. All these problems persist. Sadt.

verygood airplane..

MABUHAY AIRLINES

Very satisfying to fly with PAL.

1 star. Do your teams actually audit or use this app themselves before releasing updates? The "advanced information" section is frustrating. I have to enter the rest of the passenger details three separate times, which feels unnecessary and poorly designed. For an airline app, this should be simple and efficient, especially when booking for multiple passengers. Please fix the repeated data entry and improve the Uax

itong aplication na ito ay nag book ako dito nawala ang pera ko 6k plus nag bayad ako by using gcash kaher notification wala ako natanggap

Can't see the flight option. 100% failure as an app. Come ok n guys you have some very good IT people in the Philippines. Tell your hiring manager to stop hiring the prettiest young girl or boy for the job. I want to support Filipino companies like Rusi for example. Cebu has been good so far with only one failure but it worked out in the end. overall I still give them 4 to 5 stars. Everytime I've flown or dealt with Philippines Airlines it's just bad. Now I can't even see the options 😒

This app never worked. Installed it multiple times, just not working. I have to login to my account using a browser on my laptop. Bogus app. Uninstalling.

check-in has multiple errors

napakabagal.

app is very unreliable for android. it's been months and it always crash upon log in for samsung devices like S25/26 ultra

do not book ur flight in this app, they will just take money without sending receipt or mail confirmation. they will not refund your money so better uninstall this app than sorry. they will just give falsehope but no proper response.

the app keeps on reloading as i input my payment details and i habe to do the process of booking again

It takes so long to load everything. Most often you'll end with a blank page and you don't know if it will proceed or not.

Once Logged-in, App keeps closing by itself after 2-3 swconds on accessing the App... Just pursued my Flight Booking through their website in a browser, much better experience; thus, no need for this App anymore...

I lost my money today on this app. I paid for a flight and did not receive my itinerary. I asked their customer service chat and they filed a complain ticket for me. I waited for a long time but nothing happened. I keep on repeating the same process until the day of my supposed flight. They did not refund my money and i did not get my flight. Never again using this app.. Dont use this app. In the end it will cause you so much trouble.

Have you ever used your app? you know its not that good right? its 2026 but yet it's confusing slow and generally unappealing. you should invest more on the app. let me give you a clear reason why your app is not good. so I booked a flight. This app created an event on my calendar thats for march 5 instead of the actual departure day. I forward this to my parents. They panicked because it said today march 5 not the actual day of departure.

The app is so problematic 1. The UI is not user friendly and there are so many issues inputting information. 2. When I load my booking details to the app, my kids are registered as adults so when I try to input their birthdates, it was considered error. There is no option to change it to child. 3. When trying to save my details that I edit, it occurred in an error to adding information. Please ask your dev team to fix the coding of your app and test it properly before rolling out to users.

downloaded the app so I could create a Mabuhay Miles account and it kept saying "Create profile failed - 500 - ERR_BAD_RESPONSE" whenever I'm trying to set up my profile. Went back and forth with emailing customer service and they even deleted my email in the database to try again but I'm still facing the same issues. Fix the backend code for your website.

I am very disappointed with the app and also going online on my Laptop. It has created so many difficulties Login with so many errors. I have reached out to customer service which connected me to their technician and had me reconnect me to a supervisor. I was told they had it fixed within 3 hours so I can login into my account. I have waited for over an hour just wating to be passed on to the next. So everyone of those people can not fix it or trouble shoot and I can't make a new account. Worst!

The app takes a while to upload search results. The seat selection feature does not work. You have to keep swiping a dozen times to get the seat legend to go up or down. Worst of all, the app will close and completely erase all your progress in booking, leaving you at square one. I'm not sure the web app is any better. I'm pretty upset with pal. I have given them good business, and yet this is still the best their app can do.

Much improved since its launch, but after using it yesterday to book a flight, it is shutting down after biometrics login. I have cleared the cache and no change. I also tried re-installing but it didn't work. Lastly, the question to accept or reject additional cookies appears even when already using the app, it's extremely annoying.

Imagine creating an app where your customers can't even log in. Whenever I try to, the screen just says "not found". What's even baffling is that the customer support doesn't know how to help. One said to wait a moment while the other said that the app is undergoing some "upgrade". Either way I have expended all the possible fixes from troubleshooting to making other accounts. I just came to a conclusion that the app was made with chewing gum and broken dreams.

Signed up online tonight, and then went to setup the app on my android phone, it installed ok, but when I went to login, it kept coming up with "not found". It seems from looking back over many past reviews, everyone seems to be having the same issue and yet nothing seems to have been done to fix the issue. How many people need to say "this app is not working", before you do something about it....

I used to be able to log in with my Mabuhay Miles account, but ever since the update I can't log in. It's not the password or anything in my account. After I put in my password and the code from the email, the app redirects to a page which only says "not found", instead of going back to the app and logging me in. Fix this.

Being the flag carrier of the Philippines, why are fares always displayed in USD when searching for international flights? It would make more sense to provide an option to view and pay in Philippine Peso (PHP), our local currency, especially if the origin is the Philippines. At present, there is no option to switch to PHP, which is very inconvenient for local customers.

I tried several times to book flights with errors so frustrating. A great airline it is the app that needs MAJOR improvements. It makes me want to just book another airline. You put all your information in correctly then I get a message repeatedly. " ONE ERROR CHECK YOUR IMPUT " What input ??? doesn't explain or the fact you cannot do currency conversion at the end for payment.

Extremely slow replies from the care team and horrible app. I expect my flight to be the worst one as well. This is the first and last time. EDIT: Emailed customer service team with the screenshot of the error, they just gave me instructions on resetting my password. I told them 3 times that the error is NOT a password but the app as I cannot even be directed to the sign in page. What I got was the same reply from them which means they DO NOT BOTHER READING YOUR EMAILS/ reading comprehension

Hi Philippine Airlines, for 2weeks now can't login in the app. Always NOT FOUND, tried countless times to uninstall abd reinstall unfortunately the same issues. Lost all my flight details as a result. Please resolve. Thanks

the app did not automatically added my mabuhay miles and was not able to add info, very bad app, why is it like this now I cannot log in to my account? it is very bad!! even your facebook page cannot be message!! so annoying, after following instructions from their CUSTOMER CARE, Another customer representative will ask your informations of valid id with your signature in it and mabuhay miles member with signature, passport also. it's a horrible experience.

Unable to log in for Mabuhay Miles through the app (keeps going to page showing"NOT FOUND"). Had to use the website. Tried the website on my phone but still had issues with payment. Finally able to book on my laptop but the frustration almost made me want to book via Cebu Pacific instead (their app was much better and already had go rewards account). From what I've read in reviews, this has been a problem for a while. Please fix the app. There're too many barriers/friction in booking tickets.

**Edit 16th August 26. Can't even log into the app 🤦🏻😂** So bad... Always errors! App always comes back with no availability on this day. So you have to go to the website on a computer to search to actually book a flight. logged out constantly. It's just a really frustrating experience. Especially when traveling and you don't have access to a computer. no, I will not do your recommendation.... fix your app 😒 all other apps work fine without cache clearing and unstalling

Too much complicated for registered users to log in at present. Not user friendly. Not like other flagship airlines whose app are smooth and easy to navigate. My Mabuhay miles is trapped I can't log in and now it's back again under the airlines website; it keeps on changing,now my MM is lost including my save miles. Not reccommended to avail this unstable MM. Furthermore, I don't commumicate through FB also I don't subscribe to it.

Have an account with them, for points no good. They make it extremely difficult to get. In other airlines it's not a big deal. They just see my passport number and ticket match but Philippines airlines makes it extremely difficult and frustrating for that. So every time have to contact them and at the end they don't want to give me points for flights. Going to try other airlines. Philippines airlines is very disappointing.

I hate the new update. Login is an issue - I need to login everytime I want to open the app. I cannot access my Mabuhay Miles- cannot check the miles, cannot check if previous miles were addded. Overall, there are too many options - it is more like a webpage than an app. i prefer the older version. I wish there is an option to move back to the previous version.

An awful app. Dreadful experience trying to check in online or change any details. Can't add a flight to manage my booking so have to enter details every single time. Keeps crashing and filling in fields makes no sense. I had to Google what the password requirements were to fill in the box because it just kept saying my password choice was invalid. I don't think I could design a worse interface if I tried. Feels like a school project that has somehow managed to be deployed. 0 stars if I could.

Had real trouble in opening an account as it won't accept many password options usually used. Note many other reviews state the same. Please fix, update at least a guide to what the password limits are. Please Test with real customer consumers not in-house testing before launching or updating an app . The app works well for retrieving a booking haven't tested ticket purchases yet. note "A strong password is: At least 12 characters long but 14 or more is better. "

PAL's web site directs one to register via this app, rather than on its web site. Trying this, I didn't get past entering my birth date: The app opened a monthly calendar for March 2023, and I found no means of going back to my birthday, except by clicking on an arrow that went back one month at a time. Given that I was born 70 years earlier, I would have clicked that arrow 840 times. I must have missed something, because no web programmer would be that incompetent.,

Was excited to get this app installed and register and then any kind of password I input was outright rejected by the app without any reason. No feedback provided by the app as well for the reason why any of the password I used was not being accepted. No guideline as well with regard to the format of the acceptable passwords, mind you I tried upper/lower case letter, included numbers and special characters, and none worked. PAL's dev team need to look into this. Really disappointing.

My experience with this app literally made me book a different airline. Registration has unintuitive context menus and slow performance. Asked for city but didn't have it in a drop-down list that seemed to try to list every city in my country. Password kept saying invalid until I googled the requirements. Worst of all, you can't register online, only in the app. I canceled registration and went with a different airline. I hope these software engineers aren't also working on their systems.

It's so incredibly useless. Their website keeps crashing and I can't manage or check in our flights. I tried downloading the app and guess what? It's just as useless as the website. Fix your site, please. Fix your customer support too. It hangs up on your customer service call. You people have the worst customer service in existance. FIX YOURSELVES!!!!!

Hi. I hope you can improve the user experience of your app and website. It's not very convenient even on things that are very straightforward. I even had an "enter a valid country" error. It was frustrating to have to find a work around the house and street number as well as the building which I've gotten errors for before I figured a work around. Also, what's the point of having an account when I would have to manually enter my mabuhay miles # and personal info everytime I book?

The app is very poorly designed. I'm new to this app and registering is a nightmare. There's no clear option for a mobile number. Where I live, people rarely use landlines these days! Creating a password is also a nightmare: There's no guidelines whatsoever. Then I tried typing in only 8 characters and it worked. Horrible. In this day and age, if you only have 8 characters and with limited characters to use, you can easily get hacked.

Can't login cause I forgot my password. When I tried to reset it, the app asks for an OTP (presumably sent by email or SMS) but displays error when I click on the 'SEND OTP CODE' button - really disappointing! It's impossible to enroll as a new member. The website asks you to download the app but within the app, it directs you to the webpage and it's just an unending loop! Really disappointing for a flag carrier! I get the feeling PAL simply doesn't want its paying clients to earn mileage pts!

Not sure why its not possible to register an account from the website with a laptop like any other airline. If it is, then why is it so hard to find the link. Tried registering through mobile app but could not get through the Password entry. There is no PW criteria listed and I tried multi configurations and still would not allow me to enter a password. The app would not allow autofill (like my email) to be accepted as legitimate email.

Bunch of theives, cancelled my flight over a year ago, and still trying to get a refund. Continuous told it's being processed, but then told will have to start the process again and wait 2-3 months for the refund. Customer service is useless. Maybe the flights are OK but getting a refund is impossible. Won't fly with them ever, due to this problem.

Credit/Debit Card won't work sat in bank for over an hour trying to book tickets. Fix the app or remove it from the play store. I finally had to spend money to go to an independent ticket agent to purchase tickets and they wouldn't take a debit card either. Plus a 750 pesos fee for 3 tickets. And to go/return almost a 1,000 pesos total. It's not about the money, but the lack of convenience from Philippine Airlines. One Star stands. Skytrax 4-star rating may suffer if they don't fix this.

Lots of bugs in this app. I am trying to pay for my seats and it's not allowing me to go past saving my contact information. It's saying error saving contact info. No additional info on how to correct. I also tried creating an account and I can not go past creating my password. It's just saying invalid password with no info on how to correct. I tried different combinations of passwords. Also, it does not follow the standard user interface. Confusing. Using Samsung Galaxy Ultra with Chrome.

This app does not allow me to create an account as it won't accept my password. After reading several reviews stating the same problem, I would think that PAL would address the issue. I even tried to create a Mabuhay Miles account online, but it kept coming up as an error. I was able to book flights for my family, but I haven't received any emails to confirm the flights. Your online presence and app are not user-friendly. Come on, PAL... do better!

Wouldn't even let me register. After inputting so many details in the first 2 stages, the last stage asks me to nominate password but wouldn't accept any password itry to input. The App doesn't even mention what's the length and complexity rules to follow so I had to do trial and error to no avail, app still says invalid password. Tried the most complex password i could think of, still not accepted. Finally I gave up, pressed 'back' only to lose alll the info I painstakingly typed.

This app, along with the website, is frustrating to use. Getting consistently logged out of my account, my phone number area code keeps changing its location on its own without me editing, unable to properly track my booking on the app (consistently trying to load under manage booking and doesn't even show up on the home page for how many days left till my trip). Having to deal with these issues makes me not like booking with PAL, but it's my only option for the location I need to book for... ☹

Stateside user here. The app is frustrating. It often fails to log in and doesn't send the onetime security code. I end up using the website on my laptop, but this won't work when I travel through airports, especially to the Philippines. To those responding: only reply with tangible solutions. Have you fixed the security code issue or the bug asking for an email to add to the calendar? I need real improvements, not empty reassurances.

What is happening with your app, i was logged out accross my devices that still wont sync details, and now it wont allow me to log-in. Already updated the app. Did a reset of my password to ensure that its updated, not sure if youre implementing forced password expiry like other apps.

Keeps givign me notifications that I need to settle some alerts, but no indication as to where they are. Had to seek them out by opening each tab. There is one residual alert that has no description, and Ive already spoken to a rep about advanced meal requests via carrier form, but that still is coming up as an unresolved issue. I can't complete the manage-booking task therefore, my trip details have yet to still be loaded to "manage bookings" tab. Its really frustrating.

The app keeps crashing when I get to the part of paying! Even if I do a fresh install, problem still persists...

The "Pay Now" button is not working. I'm clicking the "Pay Now" button multiple times...and it's just not doing anything. The most important part of business is payment. But it's not working on your app. I spent an hour or more choosing flights, putting in info, and choosing seats, and now I can't move on to pay? Now must close the app to start over. Huh? Hello Developers? I may have to choose another airline. This is a waste of time and too risky.

Awful change the day of my flight and my assign seat, and now the app wont even open my flight plan. comes up with error "saying Sorry, something went wrong. Our system encountered an issue while processing your booking. Please contact our hotline for assistance to verify the status of your booking or payment. Note: This error may be due to a payment issue with the system that resulted to an unticketed booking".

For the first time, I decided to use this app to book my flights instead of using a Travel Agent. I entered my full name exactly what's on my passport. I finished and paid then checked the confirmation email I received and my middle name is missing. I opened the app and it is showing my full name as in my passport. I called PAL Customer Support and they said I need to pay $25 to correct my name. WHY???? Why do you have an app that relays wrong information to the main system? So you can charge?

Can confirm app is awful. It wouldn't let me buy seats, it wouldn't let me buy prepaid luggage. It didn't save any of my personal information and it wouldn't let me buy the seats because it didn't save the personal information. An error in the luggage section that kept saying "we could not save any of your luggage choices". Note to PAL management: fire your app developers and hire another company. I wound up calling PAL and they sold me the luggage at half the price the app was charging.

It's been going on for days now; every single time I open the app it crashes and closes or stops working. I can't event click to 'manage booking' or 'check in". I've deleted the app and reinstalled and it's still the same. It's so frustrating. My flight is tomorrow morning and I've had to resort to the web page instead. Smh.

This is the worst app of an airline I have ever used. It doesn't display any flight information or any other usefull information like gate or so. Also my flight was delayed, which caused my tickets to disappear, so I hat to go back through security to get my tickets printed. If there is a gate change it won't inform you and the boarding passes won't be updated but disappear instead. Also it always needs to load the booking information again instead of saving it for offline use.

I book for a relative and had an issue with the name. The app wont even let you change the name. I had to pay to fix the name issue, then when I got the receipt the additional baggage I purchased got removed. what kind of stupid app and system do you have? If I didnt check the additional baggage wold have been gone. not gonna fly with you anymore. it took 6 hours to resolve all this! note: other apps will allow you to change your name until you check in online.

The worst app to use in booking a flight paired with the worst online booking website any airline can have. The flights may be good and mostly without delays if you book directly but man at least spend some time improving your app and website for online booking! The app is buggy as hell and the website keeps kicking me out of my desired flight back to my details. This is just the worst.

This is app is the most frustrating app ,from trying to register a new member from date of birth it's not simple and to lodge a password it won't accept at all most frustrating please fix it my first time flying with Philippine Airlines.

Had a horrible experience booking using the PAL mobile app. I need to go to this process of refund/facing penalties because of unintentional double bookings. What happened was, my first attempt of booking prompted unsuccessful, so I tried again. Then on my next try, it already prompted successful. The next day, I was so surprised when I checked my cc! There are two Pal charges with the same amount. This is just so sad when all you wanted is to fly back home yet you face this kind of hassle😔

This application is a nightmare. Registering new member seems impossible. It's not better on the website. Entering birthday is a nightmare. What is this suffix they are asking for ? A lot of improvement to work on...

Tried managing my booking but the app could not get my flight details , I miss the chance to manage my bookings and another kilo for my baggages in my flight

This application is released but many parts are still incomplete causing software crashes. Poor decision to release this app just to replace another similar app which never work. Two wrongs won't have a right.

Cannot register as it keeps rejecting my password no matter what characters/numbers. It just says Enter a valid password! Cannot proceed! ?????

Hella sucks a55!!!!! Error message kept popping up every time we attempted to check in Prompt message to contact via phone but unable to reach to anyone because they make u wait and they would hang up on you. Also They claim to have social media platforms but they don't respond. Webchat says you're within 2nd in queue but they never get back to you at all When you phone them they put you on "50"th queue , they make you wait for 2+ hrs only to hang up on you

Unable to create an account. It says Invalid Password. What kind of password do want. Tried everything but still invalid..

Same as others: lagging: slow to load, unable to view account, the circle of death cursor just keeps going round and round. Useless app to have.

From the bottom of the class to the front. Tried to book a ticket 2 weeks ago and I spent 4 days without success. I had to go to a ticketing office. Then in Singapore I needed to book with PAL again and in 7 minutes it was all over, too fast, no problems, I don't understand these people. I really don't.

Never had a smooth, painless experience booking with PAL. Website often hangs, app is buggy, refunds take ages - with a hefty price tag! And now looking at the reviews, they only comment on the positive ones??? Looks like they don't care to listen to customer feedback.

It takes forever and stuck up in loading flight availability page I'm using Nokia 3.4 please fix it. Did not load the flights available. it must be a few seconds only in searching flights. Thank you.

Why is it I cannot get a refund from my ticket??????? I want to cancel it and it says my request is rejected. I work hard to have that money and now it seemed like it would become wasted because the airline rejected my request for a refund.

I tried to booked last August 27,but it did not confirmed but still it was deducted from my Visa card, I tried to reach out but until now no have update. I was charged even the flight was not confirmed........

Error when booking. Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) My name is not too long!!!!

It's better to have direct purchase with this app. I recommend you to purchase directly with the airline. Don't buy at any online or app travel agency. Sometimes when you buy tickets at online and when you flight get canceled, rebook or need a refund they will ignore you.