GreenShield+

there are too many changes in this app but it never works fine. it is a real trouble to add a provider that can't be found in the system. if added, I expected it to be saved and retrieved next time. but I have to redo it in next claim. I wish there was a way to submit a claim based on an old claim just by changing the date without needing to redo everything.

Very easy to use! Excellent app 👌

easy to find everything you need. easy to maneuver through the site. took me only a couple of minutes to make a climb

easy to use. intuitive. helps me manage my families health and benefit needs.

there is always room for improvement

easy app to use for submitting claims

easy to use, quick getting things done

Easy to use and understand.

We really like Greenshield. The benefits are good, affordable and we haven't had any issues at all. This plan is far superior to my last plan. Also, the app is fairly easy to navigate. 👍🙂

app doesn't have any of the necessary functions to submit claims or access my coverage or member information. I've uninstalled and reinstalled, logged in on the browser version, nothing

easy to understand, thank you!

love this app. so incredibly conventional

easy way to claim your benefits.

Hard to use. Not enough details for anything. Slow. Disappointing overall. Authentication brings you to a web page instead of being in app. still awful.

quick and easy to use

We find it easy to follow and complete forms.

can never sign in. by time I get a code emailed to me it's expired

very frustrating.. I am just wanting g to file a claim for crutches.. I give up.. you ap is useless

easy to use!

does the job it was made for. helps that its fairly straight forward and easy to navigate ND sure beats having to waste a day off on the phone on hold!!!

Searching drs can be a little frustrating but otherwise a very well thought out app

I haven't had any issues. I can find what I need and it does what I want.

Terrible experience all around. applying for a reimbursement requires you to go through a list of hundreds of possible company names, telemedicine works half the time and when it fails the rating page doesn't work.

should add a camera option so that we can add the receipt to the claim

extremely annoying. there is an update every 2-3 weeks. is there any quality control before you release the new version?

Very easy to submit claims.

quick and easy to use

hard to figure out which forms or claim process to use to be reimbursed.

Easy to navigate

easy to use, fast

Easy to use thanks

The process is straightforward and functions reliably without any technical issues.

smooth and straight forward

Very easy process. Note that the app allows you to take a pic during the "upload image" phase and it's not immediately obvious

easy to work with,all good.

the Greenshield insurance best of the world insurance 👌

biometric login times out too quickly but otherwise works well

I messed up. first I put it under chiropractor. I did it again under the right one Chiropody.Sorry

easy and fast claim submission

was very easy to use

so many bugs

The app is okay. I don't like having to talk to support staff (excellent BTW, deserves a 10 out 10), the app does not give clear heading, once you've drilled down to specifics. However, your support team sorted us out in no time flat!

Love this app

Easy to use app for submitting receipts, easy to understand statements.

evertime it ask to update.

This app is nothing but problems... Half the time I can't access my appointments, I get errors all the time, it's a hassle to switch between my personal account vs my company account. Recently I've tried to sign in to reschedule an appointment and it keeps giving me an error message saying "Unable to create Inkblot Therapy account," despite selecting the exact same options as usual. For an app made to access mental health services it sure does make my mental health/anxiety worse. Horrible.

Seems like an easy app to navigate.

Just downloaded this app on a new phone and hadn't used it in a while. I use to use it a lot when i was recovering from a neck injury. Now the booklet page is just blank and doesn't load anything. It says I don't have coverage when I click on dental despite my history showing my recent cleaning paus for. it literally doesn't work and tells you nothing but your history of what they approved. extremely frustrating.

I can not get in. its telling me im accessing parts im not supposed to. im just trying to log in. smh

cochonerie

user friendly

differently better than what it used to be. It is easier to navigate through.

biggest number the app is easy to use but understanding the claims history is a nightmare

Easy access, easy understanding....great to do online.

could be better is hard to find supplies under the drop downs but it works

keeps needing an update everytime i open it. even in the same day..have you guys had 1000 updates or something pushed, one hour at a time over this year?

please improve the calendar date my phone having hard time to point the exact date in the screen

Works well

The app crashes constantly when uploading a claim. Very, very frustrating.

The newest update now won't let me download the claims receipt. Which I need to submit to my wife's insurance now that I've used all of mine.

Honestly a well made app with good functionality. Fairly easy to navigate as well as gather information about my plan.

Easy Peasy way to claim!

much easier

4 stars only because I have to add my provider everytime I submit a claim from them. I wish I could save their information for future claims.

at first it was complicated to use but once you discovered how it works it is perfect 👌.

good for now

pretty straight forward and easy to use

complete unusable. glitches all the time preventing user from submitting claim. almost feels like it is on purpose

always asks to reset password , super annoying

excellent

Difficult to navigate and find basic information. *update June 2026* unable to use any drop down menu to search providers or submit claims.

Easy to navigate and use the App to submit claims

The sign-in process has been criticised by other reviewers so I won't retread old ground. But the reason I use the mobile app in the first place was because the claim submission flow felt smoother than the webpage. Now that's no longer the case: following the Jun 12 bug fix update, the app would ironically get stuck on the step to select claim type (after confirming claimant name). The drop-down icon inverts... screen goes dark... then nada. No menu or keyboard or anything. Hope it's fixed soon.

very easy to get around and especially sending a claim

not very good click on member coverage besides mine and goes back to last screen click on benefits book nothing . I will stick to website I guess

easy to follow instructions

Their service is good, if you manage to actually navigate their app and get any. Very hard for follow up and find your documentation. There's no patient "dashboard" regrouping everything, I think this is the worst app ever made for telemedicine tbh .. gives me anxiety unable to find anything.

I can't submit a HCSA claim. Provider is a mandatory field, trying to add a province closes the provider form.

I've never seen a worst app than this one. nothing works. lots of bugs on android version. doesn't allow to pick a treatment date. it is so hard to add an attachment. it never works on the first try, not even on the third try. everything ks glitchy. and I never leave comments on apps but I took my time because this is not just a ux issue. this app is not maintained at all whoever develops this, doesn't know how to make a simple bug free app

Easy to use. Rarely has issues.

App is buggy and crashes often. Customer service is non existent, no chat option and calling just means navigating 6 automated menus and then the system hangs up. Zero star experience so far.

Easy to use!

Very easy to use app. Very personal, knowledgeable, and helpful whenever speaking to representatives.

So far this app seems user friendly and has been easy to use. 😁

Easy to navigate. Never had any app crashes

Very easy to use!

no issues submitting claims

Easy to use, worked well

App is fine when it works. With latest update, under Pharmacy, I can only see first 5 of my 13 prescriptions. When I click on the link for more, nothing happens. No idea how to fix this.

very easy-to-use and no issues. Love it.

The app experience is honestly very bad. Navigating the app, things not appearing at all (like the booklet), and just poor filtering for services, the app needs a lot of work.

improved over the older versions

Easy to use.

the only contact is a phone number, and when you call you get AI voice recognition. After running around in circles, you eventually try to speak to an operator, at which point it informs you they're closed. A simple, quick question that could be an email or very brief call to a human instead leaves you frustrated.

Ease of use.

Quick and easy

the app is very easy to use.

Application is not adaptive, does not rotate with screen, often become wider than screen (Samsung galaxy s24) and horizontally scrollable, so you cannot see part of the info.

easy to navigate and friendly use

seems to work good and is easy to use

Find something better if possible. The benefits have dropped and help is lacking.

Can't get app to open after latest update - Pixel 9 pro

I can't do anything on the app because it won't let me accept the terms and conditions (Google Pixel 9).

Absolute Garbage Poor Navigation. Fails to show the Recent Providers while submitting the claim. The user needs to manually enter the details everytime they claim even for the same provider. Annoying experience. Had this not been for the company benefits, I suspect any user would have this App.

login info and password keeps taking me to app store evwrytime I want to access the app and open from play store each time no matter if I install uninstall the app 3x times a week

Super annoying that the biometric unlock almost never provides value since the authorization window expires nearly every time before being able to use biometrics again. Meaning a password is almost always required. This makes the start of the interaction with the app negative, which starts all usage off on the wrong foot already. It says biometric timeout is 15 days but it expires on the same day. Literally just happened within 30 minutes of last usage.

Easy to submit claims and access covered services

Can't find how to see how much vision coverage for my son. It isn't listed anywhere under 'coverage' or any other sub-headings and the 'search' option is completely useless!!!!

I am unable to submit a claim and accept terms due to a technical error. I constantly have to input my providers information every single time. this app is frustrating.

I don't know why they bother to make an app for cell phones, when it almost never works. I get all the way to the final acknowledgement and then it gives me an error almost every time. What a garbage app. The old one was far more reliable for me.

the app is extremely glitchy. the submit buttons is hidden behind the menu bar. when checking for a claim to see if it's covered, it just continually says unsure if this service is covered, however, on the desktop site information is given on whether or not the service is covered.... Biometrics doesn't work. I've always hated this insurance company and this app doesn't help things but i'm stuck because my insurance is employer sponsored.

GSC apps have always been terrible and this is no exception. Doesn't load properly, crashes frequently, scrolling claim history is cumbersome (reloads to top everytime you scroll to bottom), font shows up white on white in claim comments, keyboard covers comments section when typing. Everytime I use the app I get frusterated.

App is still terrible. 1. Why does it need to open a separate browser to log in? is there an option to stay logged in? like EVERY OTHER APP. 2. Why doesn't it display benefits dollar amount remaining? you have to literally call in to find out how much is remaining. Like come on it's 2025. 3. Had to manually enter in service provider, it asked for feedback and the text box you type in is covered by the keyboard. 4. when you toggle on health care spending to be used as dental it doesn't

Navigation is not easy, information challenge to find. Navigating through claims, screen jumps around and goes to back to top. For the kind of money raked in by these companies.....?

App doesn't give access to full coverage breakdown or details regarding coverage limitations. The list of items for submitting claims is incomplete resulting in extended claim reimbursement times. As it's an app, I still have to login each time on my device. Also have issues regarding why additional plan members cannot submit their own claims through the creation of their own member profile under the primary plan holder, everything still has to be through my profile.

Easy enough to submit a claim but absolutely terrible for checking your remaining coverage balances. It could be so straight forward. Feels like they're trying to hide the information so you don't use the benefits....

basic app. nothing specially. all works fine but the company is not good IMO. processing time slow. if you ran into special scenarios, you be spending hrs on trying to revolve it. backend support is slow, consistently 30+mins phone line supports. 2025 technology era, you can not have backend support line holding for 30+ mins.

Consent page popped up a couple of days ago when I was signing in and I'm not able to get past it. I click the box and hit continue and nothing happens. I just uninstalled and reinstalled the app and now I can't even sign in.

Not only is this the worst benefits app I've ever used but it is the worst mobile app I've used that uses biometrics. Not sure why the Submit a claim button is at the top, my thumbs are at the bottom. I've never seen an app after updating from the app store have to install again the updates. And why is my Biometrics session based? My banking or other benefit app doesn't do that. Injury details section needs to be smarter, bad UX

Application is stuck at "Installing Update..." with no progress. After a very long time, it finally started, but submitting claims is difficult because buttons are obscured on the bottom of the screen. For the first time ever, I use the web version more than the app on my phone.

terrible app, will not open. The only thing this does is get stuck in a perpetual loop of "installing update". thanks, and of course the old app only tells you to in this app which doesn't work. Thanks for less service.

the navigation buttons at the bottom come up and don't go away, making it so I cannot select "continue" to put in all my claim information. it was not like this the last time I opened the app.

The new update uses the entire screen. The problem is that on my Pixel, the 'continue', and 'submit' buttons are hidden behind my devices navigation panel (home, back, etc). This means I can't actually submit any claims via the app. I need to login on a desktop. I'm happy to share a screenshot to help demonstrate this if someone reaches out

Update 21/08/25 Bugs seems to be fixed. Ammended my star rating The latest update has made the app unusable on my Pixel phone. I can't enter a new provider or submit a claim as the forms don't fit on the screen. Did no one think to test it? Very frustrating.

Interface is not user friendly. Would be easier if we can view summary of available balances in one page vs having to submit eligibility check before going into the summary details. You have to do that for each service before seeing the balances. Similar with customary charges, it would be easier to just see it in 1 page. Hard to search claims already processed, no way to search.

Since the latest update I can no longer submit a claim from my phone, the button to continue to the next page is hidden at the bottom. From other reviews, it appears everyone with an Android is having this problem.

Android user, same issue as the others : the submit button is underneath the navigation bar, therefore can not submit claims on the app without changing the phone navigation bar settings from 'buttons' to 'swipe gestures'. Not ideal.

I open the app and login, I get a message that that app is available on the app store but it is already installed and I am using it. I can never get past it and there is no way to bypass the message. I then have to login via the web page. very poor quality assurance!

worst app. can't even click submit to move to the next section because theyve put it right at the bottom of the screen below the navigation bar. can't submit a question because the box doesnt adjust to the screen and if I close the keyboard to check for mistakes I either have to submit gibberish or go back and then attempt to retype the entire thing again.

hard to navigate using Google pixel. can't submit claims on a mobile device as you can't type a provider (it's set the typing bar too high) as it either opens your phone notifications or cuts off half the words so you can't check spelling. can't use three button touch navigation on your phone either as then you won't be able to actually hit "continue" without constantly closing the app.

the submission icon button is too close to the bottom and it's always overlaid under the navigation which means you're always exit out of the app as you're always hitting the navigation button since it's always under that. It doesn't matter what font size you set it to on your phone because it does the same thing. This thing is untested and full of bugs. Biometrics always asks you for a password. it claims it was stored for X number of days but we'll always ask for your password.

oh boy. can use it to check coverage in the Dr's office which is great..... would be even better if I could submit a claim, but the continue button is behind the navigation bar with no way to scroll down to it. takes half of the convenience out of the app. not sure if this is a recent update issue, but I didn't have this problem last year.

the app does not work well on android based phones as it does not allow me to click the continue button. the navigation bar does not hide automatically. also when trying to add a provider the screen needs to scroll but can't so the continue button doesn't turn green.

the app is ok but someone really needs to align the screen size with at least high end android devices. I have an s24ultra how do I click the submit button when it is right behind the home bar at the bottom. I can't upload a pic. Sheesh the submit claim button I can't press for the life of me.

hard to write a review when install is impossible. I have tried well over a dozen times to install the app,, followed every troubleshooting tip,, I've even emailed the developer with absolutely zero response. as my coverage is being taken over by GSC as of June 1,, id kind of like to be able to install the app!!! update. Approximately 2 weeks since I've emailed the developer and absolutely ZERO response from the development team. So not only is the app useless the support is nonexistent

can't check coverage details, the old app was easy and this one is not intuitive and doesn't easily display info. very frustrating experience. looking forward to when I no longer have to deal with Green Shield anymore. ui keeps changing, ux is just shite now. I loath having to call in and hold forever for every single issue.

This app consistently disappoints me. Full of glitches, locks up, won't login, I regularly delete the app and reinstall it just to get into it after I get the "white screen" of nothingness. Another insurance tactic to deny claims?

SO SLOW even the new website doesn't work right. doesn't load half the time. constantly refreshing. this new look and feel is garbage. bring back the old app and website there was nothing wrong with them they worked well.

Overall super convenient and easy to use app. Two issues though: 1. There's no preview for files uploaded so it's easy to select the wrong receipt by filename only and not realize you've uploaded the wrong file and have the claim rejected. 2. Sometimes part of your receipt is accepted and part is rejected so you see a rejected claim line even though you might not have been trying to claim that part of the receipt in the first place which can be confusing and frustrating.

I loved the layout of GSC everywhere. Now, it's hard to find out what your coverage is, as in how much is covered (dental, drugs, massage, etc...). Too much tapping and exploring to get there. I can never use the biometrics log in, I'm always told it's been more than 15 days..... even when I sign in for the 5th time in a day Half the time, after logging in, I get a message saying, " You have attempted to visit an application that you have not been granted access to " 0 stars, to be honest

Old app was better. One upon a time I could open the GSC app to check when I am do for an eye exam. Does not appear to be possible with this new app. Guess I have to log into the website and don't there. If this function is available in This app it is not easy to find. This is a downgrade.

The app works well, but there is a very annoying bug when signing in. The biometric log in doesn't save and always says it's been over 15 days and requires password. Also sometimes this causes the app to freeze and you have to close it and reopen it. Otherwise the app is decent.

The NEW Green Shield+ app is not user-friendly. I've spent 2 days trying to log in to make a claim. 90% of the time, it will timeout on my login. Twice I got in, and it froze once I started to fill out my claim. I had to restart it again. I've uninstalled and reinstalled this app already several times. Please fix your app. I don't WANT to use your app for fun, I HAVE to use your app for me and my families medical needs. Frustrated and disappointed.

I can't recount the number of times I've tried to open the app, log in, and give my information to a service only to find the app just constantly spins/cycles and can't log in. I feel like GSC Everywhere worked far more flawlessly than this app. I can't even log in to check my benefit info, so what point is there in this app?

Not user-friendly. Adding a service provider is frustrating! Trying to type and the app is jumping around, lots of pop ups and the keyboard dissappears. It shouldn't be this difficult to simply type a name or address.

GSC Everywhere was such a great app, now it forces to download Greenshield+ but this app doesn't even work. Can't find any information, even for coverage information it directs to in-app browser which gives error. Nothing on this app works. Really bad product decision to retire a perfectly great working app for something this trashy. At least they could have ran both apps parallely while this app catches up.

Been trying to get on the app no navigation bar for sometime now and no luck called support and still waiting. Can get on but no navigation bar so can't do anything. Have changed email address have installed and installed again. App sucks.

App is slow and freezes. More confusing to use. Seems like the app was updated to push their health partners rather than a simple to use app to simply submit claims. Maybe have a seperate tab for health care providers & partners rather than puttung them all over the place.

Please fix the biometric login. I have only seen this option on the login screen a couple of times since I downloaded the app to my Android phone. The app itself works well. Since updating GSC Everywhere, it tells me to download GreenShield+.....which is already installed. Now GSC Everywhere is useless. Disappointed with the slow response to fix this issue.

Sucks. Previous GSC app was perfectly fine. This one runs slowly and has too many menus that make accessing your information harder. I can't even view my healthcare spending account now, or if I can I don't know how to access it, and I've gone through every tab available.

IMPOSSIBLE TO SET UP!!! Once you're emailed a code, and you retrieve said code the app opens back at the sign in/create account page and you have to start all o er again, rendering the code you just received useless. If you open another window and want to go back to the app and the page asking for the code, it changes back to the sign in/create account page too. It just takes you around in circles. Very frustrating.