Homebody: Better Renting

Can't reset password. The password reset code is longer than the field provided 🙃

Easy not complicated for me to use

their website payment window is a permanent 400 error forcing you to download the app to pay.

horrible. If I could give 0 stars I would. I can't believe the apartment I'm living at is using this. The site doesn't even work 1/3 of the time and no matter who you talk to or call nothing gets done or you just go in circles. If your apartment or other contractor is using this expect to not get anything done or they are trying to get more money from you. useless app.

Very easy & equipped with everything we need to live clean, healthy, & actively in our beautiful community. Thank you.

keep up the good work

won't let me sign in to my account to pay rent keeps saying wrong credentials

automatically charge you for rent reporting when you sign or renew your lease

it's a horrible app. I have no option, however, I have to use it!!🤨

Beautiful expertly managed apartment complex.

fake app. fake credits. fake cleaners. all fake. illusion of real credits lead you to fake services. all fake. report to better business burueu

literally just created the account and this garbage app already gives me sign in problems

👍👍👍

i just moved in and the process was amazing. audrey was so helpful with my many questions. its so nice to have a management company like greystar that really cares about their residents

This app is pointless. When I try to pay rent it crashes. When I try to pull up my lease it crashes. Only way to get anything done it to use a desktop.

Making payments is broken and throws a 400 error.

unless.

app sucks

have to enter the password every time.

Takes ages to open

This app is straight garbage.

Keeps saying "please try again internal sever error" whenever I try to do anything on the app. I can just scroll it and enjoy the beautiful homepage. Wow, useless.

excellent Service !!!

apt has not fixed it for us to use

excellent

90% of the home tab is a welcome message and 3/5 tabs are useless garbage. App is at least functional though.

won't accept log in. reset password and said login failed

This new home body went and screwed up. How I had to deal with August's rant? I had it set up for the flex payment of pay in half and then instead I ended up paying the full rent and plus late charges. It took a while to set up the new app portal for the homebody. So it related into several problems. And so I'm very frustrated, but anyway, the August rent got paid, that's all it counts. I guess.

TOO COMPLICATED WITH TRYING TO LOGIN NOT BEING ACCEPTED TOO MUCH TROUBLE

I keep paying yet you show no record of it

it's horible

y'all are wild.

thank you ❤️

I love the new and improved tenant's portal. It has everything consolidated in one place which makes it easier and friendlier to use and simplifies our maneuvering through it. Thanks! Great job! 👍

good

awful. won't remember password and the biometric login does not function.

The absolute worst app I've ever used. I've requested a reset code 20 times and none of the ones they sent me work.

The website and I haven't tried the app yet and I won't. It is terribly unintuitive when signing up for a new account. It claimed to bring the information over from the previous portal. It wouldn't allow me to pay my rent. It wasn't until I clicked on the add a form of payment that it required me to verify my current form of payment. Then when I put in my address it didn't like it, it asked if I wanted to use the USPS version of my address but wouldn't tell me how to find it.

Absolute garbage. Nothing in this App works as you think it would. Don't waste your time.

I think the staff is excellent 👌

This app is very efficient!

This is a great insurance company. They offers low cost fees that come right out of my bank account making it hassle free.

horrible

Quiet and safe place to live. Some eight years and still here.

I read and do not agree to the privacy policy I object strongly to having to use this portal as it is against every freedom of my right and those of any guests to have an right to privacy in my own home

I can't use my saved payment method to pay rent on the app. The app always shows me having no cards saved and refuses to let me add a card saying that it's already added. Or it shows my card but makes me referify my information for it in an endless loop. So I'm forced to go through the web page every month to actually pay rent.

payment options doesn't work well.

App refuses to acknowledge payment method types that have been used for years to pay rent. 2 months into this new garbage app and I still can't use it for the 1 important task it was supposedly created for. the designer/programmer is incompetent and should be fired

I love it out here, I have peace of mind and the scenery is beautiful! I like the face of my apartment and for the price of square footage it's worth it! Staff and maintenance are wonderful!

found the stupid password recovery. has a char limit on reset code. probably an american in tech

Not sure how I feel about this new app. I can say a few things I don't like: 1) I don't like when I send an email through the homebody app It doesn't show the email that I sent. so there is no record of me sending anything. I keep all my emails on file just in case there's any issue with anything. My apartments are terrible at replying which is why I keep them all on file. updated: I only have one issue now which is not being able to see my emails that I send to them even through the homebody

app isn't working for me

I'm having trouble making payments. payment methods are not showing up for me.

Great maintenance response as always

The worst app in existence. No support number. No option to reconcile a missed payment. THE WORST!

Not all features work properly. case in point: the password reset request. Tried using this with no luck, waited for the email the app was supposed to send. Nothing. Not 5 minutes later, not an hour or two later...just nothing. No response whatsoever.

good

I get constant errors and it won't let me add accounts or pay rent. Update: one month later. I was finally able to add a payment method and pay my rent. now I can't log in because my email or password is incorrect. I've reset my password 4 times now. my password and email are not incorrect. I again can't pay my rent. I HATE THIS APP!

signed me up for credit reporting without my knowledge and started to charge me for it

The app is so one sided. It has nothing as far as information about the complex, just ways for them to help you spend.

My account didn't get closed out correctly so the company was double charging me for 6 months and won't do anything to reimburse me.

terrible can't connect to the apartment I live in, can't update my personal information..

The app does not work. The apartment complex solution is to pay rent by cashiers check each month. A broken app combined with incompetent customer service. A really bad combination.

continuously requests that the entire email and password are entered. Biometrics is also trash and kicks in AFTER you've input all of the information....

same with the rest of these apps the scammers also the landlords or agency that they use don't get back with at all and some of their clients will not except the HOA voucher so what do I need you for

The only issue I have with Homebody is not being able to make a payment for the due date. I have to pay my bills when I have the money so when they won't accept the payment when I have it causes the payment to fail

not letting me access the new . still stuck on old settings.

This app has a lot of bugs that need to be worked out. or it just sucks. I've has multiple issues using it.

Just installed this app in an attempt to access my account. I created my account, it said it found me, then proceeded to tell me the password I JUST CREATED was incorrect and will not let me log in. All attempts at trying to get a password reset code were met with an error. I have had renters insurance with Homebody for almost 2 years ago this is not a new account. I also tried logging into the website and that failed as well.

Good

Thankful

app did not process auto pay for 12/28. Caused drama b4 I cncld payment to avoid rent late fees. Payment shown as pending transaction from 12/28 thru 1/5 No more auto pay for us.

Prices are fair and coverage is almost identical to other home renters insurance. My issue is your app. Please fix to be allow to make more than one payment at a time. if I want to pay $35 on my $24 policy, I should be able to do so. I don't have time to call you. Plus listing the payments made and balance due for a policy period is not available. Fix it.

app barely works

unusable have to call in everytime my policy inevitably fails for some reason every month and then it take 30 minutes instead of 3 to pay for insurance

After you open an account, it doesn't even use secure links. Looks like a scam

Excellent!!! 👌👌👌👍👍👍👌👌👌

Excellent 👌👍👌

easy to use

The first time I used it, it charge me $7 for an additional policy I never opted into or wanted. Be careful with this app. Make sure you only get charged for what you need/want.

You haven't been paying my account on time.

Why use the app if anything you try to do will just open up the website? Just use the website. Homebody, through Markel at least, is great. Helped me a lot when my apartment flooded. But the app is pointless.

The app dose not connect to the resident portal even though it says it can login with the same information as the resident portal app

Not allowing my credentials. Gives option to allow sign in using Resident Portal and thar just takes you to the sign in screen (this option doesn't work either).

Cleaning crew praying for you to visit

It takes my username and password on the website but not in the app...

Downloaded App and says credentials are wrong but are correct when logging in with browser. Even double-checked saved passwords. Option to log in using resident portal doesn't work. Web Programmer needs to fix bug. Also when I updated from individual Identity theft insurance to family plan Identity theft insurance, it no longer shows policy information. It shows as individual on first initial page but when i click show policy information for ID theft, it is a blank screen. It disappeared.

I love it.

App seems to be having issues logging in. First month with homebody and this is not providing much confidence in them. Will update if the app issue logging in will be fixed. Works on iPhone app but Android app seems to be having issues.

I need a 3 to 6 bedroom asap

The app doesn't list properties that accept homebody. Also, logging in with ResidentPortal doesn't pull in your insurance info.

I recently used this service to obtain renters insurance, and I couldn't be happier. It was incredibly easy to use, and I was able to quickly get the coverage I needed. The entire process was smooth, and the service was top-notch. The app was a game changer. It was lightning fast and worked seamlessly. I was able to quickly show proof of insurance when I needed it. Overall, I highly recommend this service.