justclean

thank you for everything

تطبيق فاشل لغسيل السيارات يصعب الامور ويشرط صورة السيارة مع رقم اللوحة !!

It's a terrible experience without any professional customer service.

bad customer support experience, no direct phone to call and very stupid slow chat service only..

the area coverage makes no sense all my surroundings is covered but my neighbourhood is not

I had a great experience with their cleaning service! The two ladies who came to clean my home were professional, friendly, and did a wonderful job. They were thorough, paid attention to detail, and made sure everything was clean and tidy. I really appreciate their hard work and the quality of the service. Highly recommended, and I would definitely use their service again!

Worst app experience and customer care since the invention of the internet. Ruined laundry pieces multiple times and won't redeem amount because simply the car wash service rang and there was no response from my side (which never happened, I didn't receive any calls) And what's the point of sharing a location and address with the car brand, colour, and series and the Carwash service simply doesn't show up when there is a conformation on the booking. What a mess of an app! نص نجمه تخب عليكم

ما يصير مافي رقم للتواصل

Overpriced for the poor quality of work. The staff did a bad job, and the place was left unclean verry bad experiance verry bad work

Horrible service, zero communications, unprofessional service. I had horrible experience ( the past 3 house cleaning service ), though I tried to get a hold of them but unfortunately for me, there was no response. If you're up for the headache, use them. I'd rather clean my own place with another service provider than hire this lousy app.

app is broken on the 1st page can't even register

Full of spam advertising Notifications اعلانات مالها داعي ثلاث و اربع في اليوم ورى بعض، الابلكيشن المنافس افضل و ارخص

worst service, 1st changed my scheduled time and send 2 instead of 1 to make the time half, talking differentlanguageseach, 2nd time sent one from a nationality different than I asked for and she lied that she is from same nationality 3rd didn't send the maid at all, and after 1.5 hr from the scheduled time they called and apologised that this is the company problem not app problem I refused to refund asked only for re schedule or app credit, so bad service and scammers

Great customer service

مفيش اي منطقة متاحة على الخريطة داخل القاهرة ، أي مكان بختاره بيتظهر رسالة (المنطقة غير متوفرة)

18 days have passed, and I still haven’t received my refund for a canceled service. All I keep hearing from them are empty promises with no action. BE AWARE, PEOPLE! ⚠️

تطبيق سيئ انصح بعدم التعامل معهم صار عندي مشكلة باختيار وقت الحجز و راح علي الحجز و ما اعطوني موعد تاني التغى الحجز و ما عندهم استرجاع للمبلغ ولا اعادة جدولة للمواعيد الفائتة المفروض يكون في مرونة او استرجاع للمبلغ

this company is really horrible, i advice anyone not to download or use it , there is no customers service number or any kind of number for you to contact or complain, the employees who reach out once you submit a ticket have very bad attitude plus i faced the same issue multiple times

ZERO STAR ! Absolutely unacceptable service. The cleaning was extremely poor, rushed, and clearly lacked any attention to detail. Multiple areas were left dirty despite paying for a professional cleaning service. This was nowhere close to the standard advertised, and I feel the money I paid was completely wasted. A very disappointing experience, and I will not be using Just Clean again.

the best service in Dubai

loved their services 😍

They withdrew my money for the service, didn't want to refund it, and more than one complaint for no use the benefit سحبوا اموالي بدو تنفيذ الخدمه و لم يريدوا ردها و اكثر من شكوي دون فائده

very bad experience and the application is not friendly. two times I book and pay then cleaning specialist not assigned and then cancelled

The customer service is very poor, and it is extremely difficult to get in touch with them or receive a proper response.

the team left without finishing their work, even though the app mentions that they had time left for working. the team lied to me, said their time had finished and left. won't be using this app again

It is not appropriate that if you miss the scheduled time for cleaning, it's over and you lose your money under any circumstances! worst service ever and you can't even talk to someone !

تعامل سيئ جدا اطلب تحديدا جنسيات معينه لكن يحضرون لي جنسيات اخرى ويحطوني جدام الامر الواقع عشان انا اكنسل وتروح علي الفلوس مع انه في جنسيات مستحيل ادخلها بيتي وكتب مع تقديم الطلب مابي هالجنسيات لكن يقولون هذا الموجود عشان انا اكنسل وتروح علي فلوسي تعامل سيئ جدا جدا وقدمت شكوى بسهل عليهم

They are scammers. I agreed to certain terms & conditions including cash back offer then I did not get the same amount and they simply say we have new conditions but we didn't post on the app but we will update soon which is completely a scam because until that moment you can see in the app that you get 50% cash back of your next booking and not 25% as they claim they changed it.

Couldn't even create an account without app issues.

worst service, no rescheduling..... i booked a service for two workers but while booking i bymistake clicked the time for 8:00 am instead of 12 pm... just within seconds after the payment i realised my mistake, i had chat with the customer care & they say they cannot do rescheduling.... i understand if its after some hours it wont be possible but within seconds why cant it be..... NEVER GOING FOR JUST CLEAN AGAIN.... every bi weekly availed their service... but i regret it now.. will try others.

app doesn't work on Oppo mobile!!!

very poor features... doesn't add another address and doesn't include all the booking choices that are on the website

منصحش بيه

good service

depends on your luck with home cleaners

تجربة سيئة جدًا مع Just Clean. اخترت خدمة تنظيف بواسطة رجال لمنزل فارغ بدون أثاث، لكن تم إرسال نساء بدلًا من ذلك. كلما طلبت تنظيف شيء كان الرد: "ممنوع، هذه سياسة الشركة". حتى مراوح السقف لم ينظفوها بحجة أن السلم غير مناسب، مع أنه كان سليمًا ويعمل بشكل طبيعي. كذلك رفضوا تنظيف الحوش بحجة سياسة الشركة. دفعت مبلغًا كبيرًا مقابل خدمة لا تستحق. لن أكرر التجربة. Very disappointing experience

حد جرب البرنامج ده قبل ما ينزله للناس؟

حرام فيهم النجمه حتى ..خدمة عملاء سيئين الشكوى محد يرد عليها خربو ملابسي واخرتها اتصلو قالو انت مخربها ولمن قدمت شكوى محد قام يرد علي يقولون ساعه ونرد نتواصل معاك ويقعدون بلايام ولا يتصلون

Laundry ruined the items. Getting Compensation took a lot of time and effort and expired after 3 months. Infuriating. Will not be used again and definitely not be recommended.

I'm trying to contact support on application but it's not working. I want to postpone the cleaning session for one day. What is the procedure to modify my booking.

don't remember using it

أسوء معامله في تطبيعات العالم ولاتوجد مرونه في اي حجز معامله سيئه جدا في كل مره اتكلم مع احد المعنيين لاتتم حل المشكله لانصح احد بأستخدامه نهائي

area not covered. impressive

معلومات غير صحيحة وغير واضحة وغير مفهومة انا بالعين وعند طلب تحديد اقرب صالون للرجال يعطي صالون بعيد 130 عن موقعي فقط

i am so sad it was very good at first put kept getting warse i have recommended this app for many people and most of them left tham to such a shame

very bad app and costumer service.. they are not responsible for the cleaning if it is good or not ..just a 3rd party who connects you with cleaning companies and take money ...one time the cleaner didnt finish all cleaning and go for another appointment..call them and no response...better to call cleaning companies myself and they will be more professional..no need for this app 👎

the app is automatically deducting my money from my bank account the moment I open it !!!

في الموقع مكتوب متوفر في صلالة. داخل التطبيق مافي اي مكان متوفر غير مسقط

the worst ever. bad customer service , delayed booking, changing service providers after confirmation. highly not recommended

Terrible experience.

I am very disappointed with the service this time. The cleaner arrived late, and she only cleans when I specifically ask her to; otherwise, she does a very superficial job. There are also several areas in my home that were not cleaned at all. In addition, all the cleaning products being used are mine. She did not bring any glass cleaner, floor cleaner, or wood polish. I paid 5 OMR for cleaning materials, but she arrived with empty bottles and no actual cleaning products. This is not the service

scammers

غير محترمين للوعود وغير صادقين وغير مستأمنين

Scam

high prices

I have used the cleaning services twice and every time was worse and worse. So bad that it was dirtier than before cleaning. Not worth it! Never again!

worst customer care and support service. the provicer drop cleaner in wrong location and start the job .. no one responding from justclean and no option to complain

you are not covering Gardenia City but covering less population areas 🤔

Problematic support. They close the tickets before you discuss, saying we will get back to you and they never call you. also while your ticket is open the chat messages are not syncing on the chat. in general the app is not mature enough

برنامجكم حلو بس مزعج، ماله داعي دزولي نوتيفيكشن مرتين باليوم لنفس العرض يوميا.

Great app and service, just needs the ability to reschedule bookings.

the app is good.. the companies that you can order from have poor services

Trying to add car photo and it won't accept it whatever I do, by the way adding photo is optional but U can't book without adding a photo! Doesn't seem optional to me

♥️♥️👌

I am beyond frustrated with this app. I tried to cancel my order right from the start, but there is absolutely no option to cancel or even modify a request. To make matters worse, I reached out for help and got no response at all, which ended up costing me money for nothing. ​The customer service is non-existent and the app interface is not user-friendly. I will never use this application again and I’m already looking for a reliable alternative. Save your money and your time—don’t use this app.

This company doesn't value customer loyalty and is deceptive in its dealings with clients, so I don't recommend it.

I’m extremely dissatisfied with Just Clean and their provider Morgan Global Trading and Services. I faced repeated issues: late arrivals, cleaners without ID, wrong scheduling (sent 5h early), and lack of support. On one occasion, despite multiple past issues, a simple request to adjust timing due to a medical appointment was denied. Service feels inflexible, inconsistent, and unfair.

جربتهم في قطر فقط نيباليات عاملات صعب الفهم والتفاهم غير انهم بيعرفو ينظفو ولا ينظمو

تجربه سيئه جدا. حجزت غسيل سياره في المنزل الساعه ١٠ وربع والان الساعه ١١ وربع ولم يحضر احد ولم يتواصل معي احد دفعت فلوس في الفاضي

the worest experience ever. not recomanded at all.

Abysmally bad policy for lost items. They refunded a small fraction of the total cost of my lost items, while a suit is now useless as they lost the pants - this is not considered of course. As a user, you just have to hope that they won't lose any of your items.

customer care is really poor . they charge me without any service. It's been a month, and the refund is still in process . not recommended

not really good

من اسواء التعامل... من المصبغة و إدارة جست كلين 👎👎 مضيعين ملابسي + مبلغ مسترجع لحسابي ما تحول صار له اكثر من شهر و محاولة التواصل للإدارة امر مستحيل uninstall وغير مأسوف عليكم

horrible service, customer service shamelessly lie, low quality cleaning, broken supplies, unprofessional!

للاسف الخدمه جدا سيئه من الاداره واللي تحتهم والعامله تشتغل بدون نفس وتبي تمشي قبل الوقت بساعه وتنافخ ومو عاجبها لما اطلب منها شي تحذف الاغراض والاسوء من هذا كله اني بعد معاناة اني اوصل لهم (لانه مو موفرين رقم تواصل ) بس عن طريق الكتابه بالابلكيشن وبلغتهم انه عندي فيديو يثبت سوء الخدمه وقالوا لي "دزيلنا ايميل " هالحجي من تاريخ 21/2/2026 ولي يومكم هذا محد كلمني ولا حتى اعتذار بكلمه حلوه 👎🏽 وجربت اكلمهم انستقرام الموظف يقولي "انا مالي شغل" افشل مكان

Sent a terrible cleaner and took no accountability for the extremely poor service provided, citing 'terms and conditions' like a flock of parrots

very unprofessional and limited app experience. misleading as well. selected a booking period for tomorrow 10am onwards, made payment and all of a sudden shows booking for today 3.30pm which was not required. requested help to change the booking but the response was extremely late and ended up blaming me for booking today while its an issue with the app. there's another customer who faced the same as i checked the reviews here. no service done but payment is deducted.

أسوا تجربة معاهم طلبت خدمة تنظيف البيت مع ادوات تنظيف ،، اللي وصل مايفهم لاعربي ولاانجليزي وحالته حالة ووصخ والادوات حاطها بجيس الزباله والمكنسة مسدوده ووصخه ، ومايعرف شغله كانه اول مرة ينظف بحياته وفوقها طلع قبل مايخلص الشغل كامل لاتغركم الاعلانات والصور كل شي مصورته ياريت اقدر انزل صور

Beware! Avoid this bad service. They don't have direct line to contact for help, chatBot response too slow and call back takes forever. There's no "re-schedule" or cancellation if you booked by mistake. based on their policy it should be done 12 hours prior which is not logical given that the mistake happened now. Wasted money if you booked by mistake. avoid if you can.

Misleading and disappointing service. Their policy states that sessions can be rescheduled up to 12 hours before the start time. I contacted them more than 71 hours in advance, yet rescheduling was refused and I was asked to accept wallet credit and repurchase the sessions, which would require paying extra. Later, the representative called and said management refused because one session was already completed, which makes no sense as I requested to reschedule only the remaining upcoming sessions.

Very bad experience and extremely poor customer service. What they did honestly feels like misleading customers. They have rules and policies written in the app, but when you actually try to use them, they don’t follow their own policies. I was told something completely different from what is clearly written in the app, and instead of taking responsibility, they tried to justify it with incorrect explanations. For me, once I finish the remaining sessions I already paid for, I will never book agn

Very bad experience. The laundry lost all of my items, and the compensation they offered for the damage was very minimal and unacceptable. Poor handling of customer belongings and no proper responsibility taken. I would not recommend it

they compensated me for an overcharged fees, the compansation expired in 1 week only, so either I have to use the service earlier than needed or lose money that is basically mine

Completely frustrating experience. They are scammers stay away.

Very bad customer service

جداً سيء ما انصح فيه خربوا كل ملابسي و ملابس ولدي ولا حلو المشكله سيء سيء سيء

Don't fall for their offers! The suppliers they're dealing with aren't good, and the timing policy can change while you don't know . You might end up paying for something and you'll be stuck with the same bad supplier because of the offer.

very bad experience and the

Just awesome! Nuff said!!!

worst customer service ever, use quick service they are cheaper and have better customer service

they don't have their own staff, they just send any other random cleaning company staff which aren't trained for proper cleaning

you take time to book the day before, pick time from the many available time slots. just to be cancelled few mintues before the service. then they say sorry and that all. not worth it, many other cleaning apps to relay on

I have booked for tomorrow at 10h30am and they started today at 3h30pm. I message them on the application because they automate the call on the phone line to an answer machine telling me that the only way of communicating is through application message which is the worst because they don't answer on you messages. They have already charged me. Worst customer service and application ever. And the worst part is ONCE YOU ADD YOUR CARD YOU CANNOT REMOVE IT

Worst Customer Service Ever. Taking ages to solve a simple Issue. I booked 4 booking. 1st booking starts by itself at night time and is complete by itself. My credit detects already. For this simple Issue I have been messaging their customer service since last 4days. No one is able to resolve it. No contact Number to call. Totally Disappointed

Started as customer since start of their app, unfortunately had an issue due to misunderstanding. I was unhappy and complained to them, they took it seriously, solved the issue and made sure i was satisfied. I highly recommend Just Clean due to their proficient customer service management. Its in these situation you can judge companies for customer care, so thank you for Mr. Kareem and Just Clean.

Very good

the app gets more complicated with every update and the lack dark mode is just unacceptable in 2025

The service is extremely disappointing. Their timing management is the worst I’ve ever experienced — always delayed and disorganized. Customer service is completely unhelpful and does nothing to resolve issues. I would not recommend this company.

Worst experience ever. Please don't deal with this company

The app has stopped working since last update. I can't book anymore Edit. Customer service reached out and resolved the issue. All back to normal.

App used to be great since 1 year. Now CHAOS in managing delivery. Complaint made to missed item which marked as delivered on 4 Jan 25. After one day of complaint, an order was issued on my behalf by another Luandry for the same item and delivered the next day! The original order was on 3 Jan 25 and delivery marked in app 4 Jan 25, which is not correct, causing me plenty of follow up and surprisingly today I recieved the order with a backdated invoice from 31 Dec 24. Even this is not correct

Rating: ★☆☆☆☆ Review: Terrible experience with Just Clean. The assigned cleaner (Kalpana) was replaced without notice, and the one who came (Kanchi) was inexperienced and hard to communicate with. Despite paying for equipment, she didn’t bring a mop. The vacuum burnt out, damaging my socket and wire extension. Customer care procedures are very poor, with no prompt resolution. Not recommended unless they improve communication, staff training, and reliability.

2024: Collection and delivery times have improved. Customer support is still not great and missing app features (live tracking, greying out unavailable services, etc.) bring down the quality of this app and service. 3* 2022: Collections and deliveries no longer arrive on schedule. Orders marked "delivered" even if they haven't arrived. Customer support does not help. 2*

Am just using it cause I added extra credit by mistake. Not worth it they charge u 5 for delivery and 5 for service! The Laundry shop under the building will do it for free.. not worth spending additional AED 10 on fees...

Great service. This app is so good, I have had a great experience with washing and ironing the carpets and mats. The customer service on the app is 24/7 and the staff is very helpful 🌹

The services keeps getting worse and worse along with their customer service. The map used in app is outdated. Don't waste you money buying credit as it is not refundable. Recommend to try other competitors apps.

I never recommend them. One of the worst app and service with unsatisfactory communication. My order was canceled and I did not get cash back. when I contacted them, they told me that they returned the amount to me, and I did not receive anything, and I contacted the bank, and they did not receive any amount from them!!!

They dont give reciept or any form of acknowledgement in paper that they collected your suits or any items. Which is very important to keep track of your items for dry clean and iron. Its a Big NO for me because they will not be liable whatever happen to your clothes.

Used to love this app. Past 2 times I've booked they have taken my money but no booking has gone through. Try to solve the situation, takes upwards of 24 hours and all customer care can say is " we will call you asap". 24 hours and counting for a call. Is that asap to anyone !?! Ridiculous. Won't be using this app again.

Worst experience ever! I've been kept waiting for a cleaner for over an hour and the customer service seems to be nothing but a couple of bots. Both my service and payment remains in uncertainty. Total waste!

I lost my trust in them. There was an ad for 100% cashback. I made bookings based on this. As it turned out there was no cashback. Not in the sense of how it should be. A cashback is a credit back to your account. However, after much time spent with the tech support I was told I'll receive 50% discount on my next order. 30% and 20% respectively in the subsequent 2 orders. By no means is this cashback. Not too happy about them hiding this and falsely calling it a cashback.

Very bad service the helper doesnt want to clean and she was late for 2 hours. Texted the customer service they spoke in unprofissional way. Ordered the helper with cleaning materials didnot bring any.

Excellent Service from justclean but I wasn't very happy with Elite Lanudry. I've sent four 3-piece suits and because the color of 2 waistcoat are different than the suit they considered them as different items!!!!! This is the design of the suit and what does color got to do with it! They should advertise this in the app that the three piece suit has to he thr same color

Had a horrible experience. My first time order for home cleaning got cancelled without any intimation to me (apparently there will be some notification system in future). The reason for cancellation is apparently non availability of staff. This is strange since I had booked a week in advance. I am told that the payment already charged to my card will get returned in 3-5 working day from date of cancellation. But funny that even the call centre could not tell me the actual date of cancellation.

I urge people not to use this app or just clean platform. The customer service is clueless and have no idea about any service or their service providers. I scheduled a cleaner and no 1 ever came and these guys were clueless , they arnt aware cause they have subcontractors. It's a total disappointment . Avoid yourself trouble ,cause when they fail to provide the service, the customer service guys will not even resolve it and will just ask you to reschedule. Pathetic! Negative rating.

I don't advise any one to download the app لا انصح احد يحمل التطبيق Very bad experience with the app After placing the reservation I couldn't get the qr code due app error Very bad customer support they ask me to pay 50 riyal to change the date and it's app error from them And second time they said we will refund the money!!??

Horrible service. I gave them a few chances. First time I asked for a cleaner and setup a time but no one came. The second time the cleaner came and she was good. The third time another cleaner came and she was very bad. They don't train the cleaners and they use subcontractors so you never know what you will get.

They dont respect appointments and customers timing, horrible customer service,they cancel chat history between customer and call center,they dont appreciate customer requests and even if they reschedule the appointment they wouldn't come or contact me in anyway,and there isnt any respect or politeness from the service provider.

Absolutely awful app. They called me one hour after the specified time has based to let me know they can't complete my order. They promised they will refund my money with 48 hours which is stupid since they charge you in advance. I will delete immediately after I receive my refund. DON'T use this app. It is a waste of time.

I dont recommended at all, they will cancel your reservation at the last time and put you in bad situation as well the refund will take at least 48 h while they force you to pay in advance!!!! i will wait my refund and delete this bad application My update here to let every one a notice that even refund takes not 48 h as they said but it takes 5 days, very susspsion to deal with!!

Terrible customer care, actually there is no customer care it's just a chatting service and they don't help you in any way. Also they increase the amount of the service with out telling you

The stores in this app never delivers on time. We had an awful experience from one store (Delivery Laundry) registered in justclean. We gave the shop just 1 blanket. They said they will deliver the next day and charged us extra money. Then they delivered it after a week without even washing the blanket properly. The shop claimed the blanket was washed but you could see the dirt and the blanket smelled of mud. The customer care team didn't even bother to rectify. Such apps should be banned.

App works fine so far (I tried it once). The problem is the app user interface intentionally misleads you to purchase JC credit even if the particular laundry you're about to pay doesn't accept JC credit. I wouldn't give more than 3 stars because it's evident that this is done in bad faith. Purchase JC credit and get 25% bonus shouldn't appear at the top of the page when you click "pay now" if that laundry doesn't even accept it. Yes, you can see if you check laundry profile but still not cool.

Concept is great but APP is really bad and has bugs, so needs immediate fixing. Cancellation of orders is not working and gives an HTTP 500 Error. And customer service never responded, once the chat is accidentally closed, u have to start a new session. The customer service is really bad and i really regret registering on this app, what a waste of money and no one is contacting me by phone, they only have a chat to contact them. The laundry i used stole my suit cover.

Services are good, but a refund process takes almost 2 months! This is not acceptable 😑 been following up many times but all I heard is that "we are investigating" .. this is really disappointing 😞

Earlier the app was good. I used to find the offers attractive. Now the charges are very high. Also the customer service is very pathetic. They don't even have basic information . They don't even know the details of driver! Chat option is very annoying no good input from the agent . Once the delivery was really out of schedule and I tried to call the number given by customer service, it was not existing.!! I had to check with the driver who previously delivered to get the correct number.

Very bad service center Very bad application I make one order and the laundry put items that i dont have and the application take the money from my wallet with out my confirmation . Very bad hep center They didnt help at all when i make complain

I paid double for Express Delivery and after paying online, I received a call saying that they can't deliver it on the same day and will deliver it the next day and you still pay for the Express Delivery... This happened to me twice so far and I will never choose express delivery again.. Thiefs

Never on time, sometimes never shows up, chat support is awful, chat support ends abruptly and a new agent joins that I have to explain the entire situation, no direct customer care support and the driver ended the call while I was talking to him.

Horrible customer support and service. I had multiple incidents with missing items and late deliveries and every time I try to get help, they keep on giving you open ended answers and empty promises. In the end, nobody calls you back, no apology, no compensation, and your issue never gets resolved.

App management have been very lasy recently. Customer service staff are careless, they keep calling me just to add it to thier records but they never bothered to solve my selly problem.

Very bad customer service...not solve problem at time...i gave cloth for dry cleaning, as per app they delivered my cloth today morning but i don't receive yet...no reply from there side...waiting full day ...not proper answer from there side...very disappointing...very bad app...don't wast your time in this app

At the beginning the customer care was very helpful and so was the service. I received my recent order one day late and all the items were packed together in one bag. When i received my order the bag was open which was very unpleasant.

In the beginning the app was perfect. But now the prices are 3 times the original price of the same laundry. I understand that it should be higher but not 3 times. Lately thay don't come on time at all. I wish they make better services in the future.

Don't bother its too expensive, then someone will call and offer you discounts and keep sending you emails, the app keeps popping up ads on your phone, I'm still trying for days weeks to delete my information from them, but it's still there,

I cant belive you take the other, set the amount ,and when I'm waiting for delivery I find out that you changed the delivery date without even checking with the customer or notifying him...extremly unprofessional and what makes it worst..there's no number or anything to contact someone I'm charge. The " chat service" can't answer questions ,can't transfer to a manager and can't even check with the service provider .....what's the point of paying you guys when we can call the laundry direct??

horrible service, they used to be good been using this app for more than a year, now they have no respect for timings and deliveries often are delayed (2 days late for my last order) if you need your laundry cleaned and ready when you need it, then I don't recommend Just clean, they should change their name to "Just whatever, we don't care"

Bad customer service .. never solve a problem . Customer are not valuable to them they just take the money and disappear. They don't solve any problem related to delay in delivery . Keep laying about the time of delivery.. waste of time and money .

The worst app...zero professionalism no hotline number to contact and on top of that the comment section on their Instagram page is turned off!!!..their "help center" is NO HELP. Absolutely terrible.. uninstalling👎

Very very bad experience twice. First time one laundry shop damaged one suit and second, luxury laundry lost 1 white shirt. Bad and disgusting experience, was a regular customer but, they don't have a proper customer service to report an incident or a phone number or a helpline or laundry numbers to reach them. Their helpline usupport is useless. If we have an issue, there's no one to reach. There's no number to reach. I don't recommend this experience.

Super Awful experience. My clothes were switched with another client and then I spent a month to resolve this with no luck. There are no phone numbers to contact customer service and the chat option is useless with the representative online being useless and counterproductive despite being promised that the issue will be resolved "soon". I'm absolutely livid at how irresponsible this company is and if you value your time and dignity (and clothes!) you should stay clear of this service.

This is a horrible app and I don't recommend wasting your time on it. The map doesn't work properly and the button to select where I live is grayed out. I've tried on my phone, my tablet, and my wife's phone. Every time I enter my credit card details, it comes back as 'transaction failed'. I've tried multiple CCs, all of which work fine on other apps like Talabat. I tried submitting a help request, but customer service never responds.

Really bad application with terrible customer service. Order always late, customer service is absolutely useless and they even don't have a number that you can call.

Your app isn't working at all, when I select the plan to wash my car, I click time then your app restart again by itself, I tired from different devices and same issues.. Good luck

Awful service....what is the point of choosing date and time of picking up and delivering if no one in just clean really cares?! Without informing..delays always! Or can deliver at midnight when people sleep...unacceptable!

It used to be good, but it went downhill. No order gets delivered on time. Customer service takes ages to resolve problems. Really disappointed with the app.

Absolutely scam, the laundries either never come to pickup either they bring the clothes back after 5 days. Customer service is horrible, you cannot rate your orders. No idea where the stars comes from. Is a scam Contacted managers couple of times, they just mislead you and never call back or take an action. Horrible

The worst service and customer care ever. I got my clothes dirty and smelly. I contacted customer service to report the problem twice but they never refunded or rewashed the clothes. They don't know the courtesy of dealing with customers, does that problem really needs a month's time of reviewing! I'm never using this service again

The service is very bad. My first order has been pending collection for at least 2 days. The support personnel were telling me promises that the issues will be sorted out but nothing happens on the ground. I wouldn't afford wasting more time using this app.

The app idea is good but they don't have control over the laundries. Lots of delays from the laundry's side and just clean app customer service is useless in solving the trouble.

Worst customer support experience. They delayed my order constantly, days in a row, called and agreed on a delivery time only to change it without informing the customer. When you try to contact them on their support line 17100500, the auto reply is to contact them via the app chat only and you are unable to speak to anyone. And even trying the app chat you get no reply. My order number is 3967005 and I have yet to receive it. Will not recommend Just Clean to anyone.

They don't arrive when they say, you can be waiting days for pickup. The customer care team tells you someone is on the way and they never turn up. Don't bother with this app or service

Placed my first order, no one showed up. Contacted support to cancle the order, they said we will send the driver immediately, so I waited and again no one showed up. Waited for an entire day and nothing happened. Removing the app for the bad service and I don't recommend using it at all.

DO NOT TRUST! Huge disappointment, this app will give you sleepless night (they were calling me at 1am for delivery), mental torture, late delivery and big stress! They have never been able to deliver on time (I have used many different laundry stores) and their customer service is totally useless and more of a customer torture.

No matter how good your app looks, your service is really bad. Delaying customers orders and just apologizing after delivery timing has been changed, not few hours, but next day. If you object they say we can't do anything and blame the laundry, while the delay is caused by the company itself. In addition to highly incompetent and rude customer service agents. I highly recommend to not use the service, I for one will not.

تم التواصل اكثر من مرة بخصوص عدم كي الملابس بصورة جيدة و لم يتم الرد من قبل إدارة التطبيق.. Hey just clean ! You should contact me now .. already I contact the costumer service twice and told them about the problem with sending pictures for that.. they told they will check and reply .. And no action taken!!.. I dont have more time to waste following up you . u dont care about costumer complaint.why should customer give u good rate?

Many of the shops have poor service and the Just Clean customer service department isn't helpful. I've had shops come to pick up clothes when they weren't scheduled and I've had shops not come when they were scheduled. Just Clean says they can't do anything about it. I've also noticed that some shops will change the name to get around poor reviews attached to their services. Update: There is one delivery guy who is always rude to me. I asked that he not be sent to me again, but they still do sometimes. Every time they send him, I have a problem with my clothes. No matter which company I use. When he picks up my laundry order, the clothes come back bleached or discolored.

Iam not expecting these type of customer service. First of all they have not build the app properly. I was use through with it and when iam needed it's not working and I try to communicate and send report no response. Worst customer services they said to solve my issue but still it's the same

Terrible customer service. We lost a very expensive duvet and their response was ridiculous. [Edit] Although it was a misunderstanding with the laundry service and we haven't lost anything, I still believe that the app's customer service is poor. I informed you on 26 November and you replied vaguely on 10 February. The reason we use an app is to act fast and make the customer feel supported when is needed. Not 3 months later. I changed the rating to two stars because the laundry service is fine.

They lost my laundry items and spent 4 days trying to find where my items were and they had no idea. Zero customer service and unprofessional staff. No follow up from their side. Highly not recommended!!!! Worst experience ever

there is no way to contact with the laundery directly. when I order I can't cancel it or edit it! For carpet laundry: very bad experience. the laundry appointment different than the application. the payment changed!!!! everyday the laundry change their appointment and annoying me by calling! the driver gave an appointment and change it 3 times! why I am using the application if the laundry will annoy and call more than 5 times!?

Worst app ever. They promise customers if referred another customer then you would get 15kd but once I referred I didn't get my gift. When I contacted them they ssid oh sorry but the user wasn't referred by you! He downloaded and used the app. Been a month since I asked a manager to call me back non called. Not professional at all.. Stay away better. Plus laundry promotions are better than this app.

Hard to deal with sometimes the order is just pending but when they serve you the consumer best service and I forgot to give one of my items they refunded the money without even asking for it overall 4 stars is a good but hope the issue get fixed :)

First used and make orders it was good but once I needed it app is not working, and write to them many times but no response. What use if there are not fulfilling customer. It's been more than a month I was unable to use this app. I will never use this app again

I made an order with an offer of 100% discount, they had to adjust it to my account, They did not, I want to request a service and they say that I have a debt, contact 3 times "live chat", send a "message", mail and called with no response to the case, additionally they damaged one of my clothes and don't get any answer.

Waste of money to add in wallet. You cannot pay for every laundry, so basically you loose more money. I want my money back which I added in Wallet. I can't even pay at some laundry for my order. JC refund my wallet money please asap.

The customer service needs a lot of improvement. Also, the information given by the app regarding the time of collection and delivery are inaccurate.

It is a very bad experience .. I have ordered a fast delivery (which is double the normal price) and I am still waiting since 8 hours, the live chat is not available and I do jot know where is my clothes and I need to travel and pack my bags.

keep asking to pay after delivery and there's no option to pay in the application, chatted with support team three times without solution, easier to call the laundry company directly and pay for them cash instead of using this application.

App idea is good, but it sends alot of notifications which is annoying and there is no way I found to turn it off.

Worst customer service ever!!!! Available only to chat without any help!!! Kept me more than 30 minutes to answer my question and kept repeating automatic replies....Unreliable timing of pickup and delivery...quality of ironing in quite poor for some laundries while prices are double in other laundries. They ask for rate the order, however publish only what they choose..I gave low rating twice and was not added!!!

Great app and very helpful and friendly staff, I had a problem with the time of collecting and delivery and the number of pieces ... I just used the "chat" option and my problem is solved very quickly.

It is a great app that give me a lot of options for my laundry. Delivered by justclean is very reliable service. I will give you 5 stars when you implement the storage of credit card details. Right now I have to enter them again each time I pay.

No pricing was givent to me before proceeding! Just got a call saying done... Got my shirt back with a burn and some numbers printed on all my cloths as well... who does that!! Customer service, don't bother putting your usual response of we will look into it and get back to you coz it's been over 3 weeks now I have to follow up with you and nothing useful comes from you.

I've made more than 30 orders and I can honestly say that I truly love Just Clean, It just made my life so convenient by skipping the unnecessary trips to Laundries. Everything is right there at your fingertips. You don't believe me? give it a try and thank me later for posting this review after you've realized that I was true in every word ;)

can you please add the price list of washing and ironing! the current application doesn't really help, it just for calling a lounry to collect the clothes, this is not what we are expecting, we expect that we insert the clothes type and then the price will show, so that I can decide to go further for the service or no ! so kindly update the application, thanks and good luck

Hated the app! They never come on time, expect a 3-4 hours delay! And the navigation doesnt work. The drivers are ignorant and don't know addresses in Kuwait. Will delete this joke of an app, very unproffesional!