DB Navigator

Die schlechteste Spedition der Welt.

Genau so schlecht wie die bahn.de Website. Funktioniert einfach weil alles von deren Firewall geblockt wird. (Antwort auf Eure Frage: Wollte Tickets suchen/kaufen. Aber die App ist keine Alternative zur Website. Beide scheinen im Ausland nur selten zu funktionieren.)

After a few days and updates issue is resolved. Right now I am able to buy tickets again. Not sure why there was a problem, but now back to 4/5

Scam, es dauert ewig ein ticket zu kaufen

Ihr kriegt NICHTS auf die Reihe. Die Anzeigetafel sagt es fällt was aus, die app auch, trotzdem kommt eine sbahn. Die app sagt alles kommt pünktlich, und wenn man dann am bahnhof steht, stand schon lange auf der Tafel das der zug ewigkeiten an Verspätung hat. Es ist nicht mehr auszuhalten!

Super difficult to find your tickets!!

Doesn't let you cancel subscriptions fror abroad. The app itself works & lets me buy things, but when I try to cancel or manage my Bahncard, a webview opens with an error saying that the connection was rejected. Same when opening bahn.de itself. The old email to cancel Bahncard doesn't exist anymore either. This is an illegal dark pattern impeding consumers rights to cancel services.

Wenn ich weniger Sterne geben könnte, würde ich dies tun. Danke Deutsche Bahn für nichts

Es funktioniert gar nicht, es wird immer kein Ergebnis angezeigt

can't even make an account or open it always says I'm a bit trash app

Great app, except I was unable to use my Visa card to purchase tickets. Both my friend and I had this issue using Chase Visa cards (Sapphire Reserve and United Club). However, Wells Fargo Visa cards seem to work. The error message is that the form of payment is invalid. The app does not accept any form of credit card to be added. For this, you must use the website to save the card and then select it from the app. In the end, I used the Trainline app.

literally tired of trains being delayed, internet not working, overcrowded trains, trash everywhere, super rude train attendees. If you're not German they will instantly change their tones and attitudes towards Americans.

Angaben ungenau meist falsch

very disappointed 😞 every train comes late spend hours at one place

bis auf den Kauf von Fahrkarten absolut Nutzlos. Es kommt dauernd vor, dass der Zug 20-30 Minuten Verspätung hat und in der App gar nichts steht.

It's loading slow the Deutschlandticket, which causes a lot of embarrassment for me. But also, it doesn't update you about trains falling out of planned schedule day(s) before the planned trip. Edit: It got worse. Doesn't even show trip information anymore, only changes of platform or if train falls out. So now I can't even plan what next transportation to take, as I don't know if I'll be late or not and if yes - on how many minutes. Truly pathetic.

very unreliable. information about the delays and actual time of arriving in the app is not updating properly for 2 weeks already. and there were many cases in the past. I am hearing in the train station that my train is delayed for 20 mins and in the app it's already moving from my station to another. I lost 5 connections because of this nonsense and got late to work for 1.5 hours 3 times and seems noone is fixing this. hope your company will go through re-privatisation asap

The trains are bad yes, but at least the app isn't a problem.

Very easy and comfortable to order tickets

App is not working. Will not let me search for trips. I can enter only one city and it will not allow a destination. I cleared cache and still not working. App would not allow in app error reporting. please fix.

Danke!

nice that I can buy my ticket in France too 👍

completely useless, error messages.

there is a uo bug cannot add my card innthe app

What a joke! awful app, awful service awful company!

best app

just does not work if you aren't from Europe. can't connect a visa card, can't find Frankfurt Airport train station, "cannot access this page", "error locating data". a third world country has better apps.

This app is same as trains. It never miss a single chance to disappoint you. always late and always error in the app.

The app has been down for 3 days now, with no information as to why or when it will work.

I like it

it has not been working trying to log in without success at all

Mir wird angezeigt, dass ich kein Ticket kaufen kann, weil die App aktualisiert werden muss – aber es ist schlichtweg kein Update verfügbar????

Worse app I've ever seen in my entire life.

very bad user interface and confusing to book for multiple people not what I expected

Not responsive in the moment - I have to book the train. There are no predefined settings to avoid unintended upgrade to first class. For journeys - booked before - this app can be used easily.

ich wollte ein 24h Ticket für den Stadtverkehr kaufen und habe nicht gesehen, dass da Übergangsticket 1. Klasse stand (wohlgemerkt, es gibt keine 1. Klasse im Stadtverkehr!!!). Das Ticket war in der App nicht stornierbar. Am Schalter wurde mir eine Telefonnummer gegeben . Dort konnte auch niemand helfen und nach 2 weiteren Telefonnummern habe ich aufgegeben.

App no longer lets me book anything because I "need to update the version". I have installed and reinstalled the app multiple times and it's done nothing so far.

Danke

Easy

Ok ok

👍

first time using it, and it is flawless

super!

you are not deserving at least one star dear DB. very irresponsible and you have only punctuality with mouth not with your deeds. because of your irresponsible moves I lost my career. we are not wealthy to buy a car and make journeys private. that's why I'm choosing you and your Bahns dear DB. show with deeds your punctuality not with words....

Trust a woman ✅ Trust a fraud ✅ Trust a cheater ✅ But Never trust Deutsche Bahn ❌❌

Booking is easy peasy.

Can't buy a ticket through the app,it says my app would be outdated.

easy and effective way to book and look for

Im August 2026 erwarb ich 3 Deutschland Tickets über die App für mich und meine Kinder. Ein viertes ging nicht über das gleiche Bankkonto, so erwarb ich es über meine Mutter. Wir kündigten alle 4 D Tickets fristgerecht noch im August über die App. Allerdings erhielt nur ich eine Kündigungsbestätigung. Das Abo für meine Kinder wurde weiterhin abgebucht. Ein Schaden von mehreren 100 Euro entstand. Ich habe die Abos jetzt auf der Webseite der Bahn kündigen können, die App täuschte mich.

Terrible on S26 cant add my credit/debit card

most horrible train company and app ever

endlose Probleme, meine Bahncard anzuzeigen. Nur die abgelaufene wird gezeigt. Habe das gemeldet und noch keine Antwort bekommen.

super

This app is good, but the DB is the worst. At the beginning of the journey, we checked the train and hopped on to go to my destination, but they changed the destination without an announcement, and we ended up somewhere in the middle of the night🫩

functional but clunky

fast and very understandable

Seit Wochen werden mir für bestimmte Verbindungen keine Verspätungen mehr angezeigt. Wie kann es seine, dass Google Maps zuverlässiger ist? edit: würde ich ja machen aber selbst euer bug report formular ist kaputt.

Fehler beim Versuch Tickets zu kaufen, Fehler beim Versuch Tickets in die App hinzuzufügen, Fehler einfach so, während man die App nur anschaut. Es ist ein Wahnsinn, wie viele Fehler diese App hat, man kann quasi keine der Funktionalitäten nutzen. Naja, immerhin gibts das Deutschlandticket drin, hoffentlich auch fehlerfrei, wenn man dann kontrolliert wird.

I cancelled my subscription earlier than auto debt but money was deducted after cancelling the subscription.

when I want to add a credit card it opens but doesn't show the options to introduce the numbers. is it a glitch? or normal for the app to not work... 😞

on Samsung/Android the payment process with Paypal doesn't work smoothly. Had to login 3 times till it worked

I do not understand, I can't take screenshots!!! What security they are talking about!!🤦‍♂️ Germany is too primitive in technology!

The fact that I have to go to a different website to add subscriptions is the worst UI decision ever. DB is horrible.

The app takes a bit to learn for an English speaking non-German person. After learning the app, I find it does what I expect an app to do. 5 stars.

I'm unable to add a credit card to my account and therefore cannot buy tickets with the App. I have not been able to get any use from this App.

you can only book for one person at a time! not good!

The DB app is okay. But the services are really bad. The trains are always delayed and cancelled. The worst train services in Europe. Germans are so punctual but not their trains.

payment procesa is very difficult

great app, simple to use.

Sehr gutes Buchungssystem. Es läuft eine Betrugsserie bei den Apps, besonders bei einer Aktion DB Bahnkartenkauf oder Hotelbuchungen, wobei einevillegaler Popup Anzeige erscheint. Wenn man den versehentlich clickt, haben die Betrüger Zugang zu meiner Kontodaten. Diese Woche wurden illegal ein Betrag über EUR 69,00 als "Folgelastschrift" als Versuch um mich zu rauben von meinem Bankkonto abgebucht, was wiederrum vorher von der Sparkasse Rosenheim vorher verhindert wurde.

Leider gibt's bei den zahlreichen Problemen mit den Zügen im noch kein vernünftiges Handling für Sitzplatzreservierungen. Da wird dann einfach mal über Jahre nicht hingesehen was Kunden benötigen.

useless

Ist wirklich eine Schande für Deutschland, besonders in den westlichen Bundesländern. Wenn Pünktlichkeit in der deutschen Kultur so wichtig ist, steht die Deutsche Bahn für das genaue Gegenteil davon. Für jemanden, der jeden Tag auf den öffentlichen Nahverkehr angewiesen ist und keine Alternative hat, ist das eine Katastrophe.

Client Since 2016 and still not disappointed

oh god it's a mess.

Swiftly and with style

it doesnt come up with any local results

Payment done, no ticket

wenn ich ein Flex-Ticket habe und einen anderen Zug nehme, dann merkt die App das nicht. Es könnte z.B. angeboten werden, die obsoleten Push-Nachrichten abzubestellen. Außerdem, wenn ich in einem anderen Zug einchecke, dann möchte wahrscheinlich für diesen Zug Nachrichten bekommen. DB Navigator könnte so einfach besser sein

конч конченая

Ich kan die DB-Navigator App nicht aktualisiert werden

I am in Australia and cannot access anything, I keep getting error messages

obwohl man eine Bahncard besitzt wird diese nicht automatisch beim Ticketkauf berücksichtigt. WIESO? Jetzt habe ich den Bahn spontan 50€ geschenkt aufgrund von schlechtem App Design.

I uninstalled my DB because it had so much problem and downloaded it again. I have a subscription with DB and suddenly after I downloaded it again I can't add my subscription to my journey... it was so frustrating. I kept getting rejected by Abo website server and can't add my subscription even on the website. I'm literally stranded.

Quick and easy app to navigate and book rail travel

so easy to use

Could not add a credit card....

try to find "trips" when logged in

unable to access the app from Australia to book tickets on german trains. tried the app as it appears geoblocking blocks access from australia

when trying to add a credit card, it went in circles and wouldn't let be add a card

VPN blockiert. App nicht benutzbar. Was geht die Bahn meine IP Adresse an? An wen wollt ihr die verkaufen?

I can't use this when in Australia. I need to book tickets.

not working

Macht einen Reiter unten im Navigator für Tickets. Die UI um Tickets zu kaufen ist unintuitiv und schlecht. Anstatt dass ich auf der home page irgendwo "meine Tickets" oder so finde muss ich eine Fahrt aussuchen, Angebote, ticket kaufen. Hab den Zug verpasst weil ich zu lange suchen musste um endlich die Option zu finden ein Bayern Ticket zu kaufen.

I have tried for hours to use the app and online. As soon as I type Dortmund in I get the following Message: access denied. i ave deleted the app and re installed numerous times it but the same message appear. please can you help

I am unable to use the DB Navigator app. Whenever I try to open it, it shows “Access Denied.” I have tried several times, but the problem still persists. Could you please help me resolve this issue?Currently Iam in India. Thank you for your support.

This app is trash. but you have no choice to use it. it happened now that it booked me a ticket but failed to charge me, thus it offered no ticket QR, giving me issues on the day of travel as i actually had no ticket

This goes more towards Deutsche Bahn than the app (functionality) itself. They never commit to the timetable, never be there on time, very expensive, and always find it nice ,somehow, to surpise youbof an iternanry cancellation a couple of minutes ahead of schedule. Overall utterly rubbish...

Völlig nutzlose App. Die angezeigten Zeiten stimmen nicht mit den tatsächlichen Fahrzeiten der Züge überein.

Warum stelle ich 2 Personen ein, wenn ich dann doch nur für 1 Person kaufen kann???

does not show updated platform info and delays

it's bad. the app is unstable, connections are unrealistic, there are either no updates on delayed trains and busses or the information is simply wrong.

Not accurate , doesn't show delays in time Update: While waiting for two hours in the middle of nowhere the App is showing that the trains are working smoothly, not convenient when looking for alternatives.

Some features work, many that other similar apps have are completely missing. For example Finnish Railways (VR) app superior in comparison. Learn! Reply to answer: 1: I was standing on the platform in Karlsruhe and could see that there is an ICE going the right way in 20 minutes, but the app did not show it. Even the DB info desk person confirmed the issue with my phone in hand. So: RELIABILITY 2: Since the trains are always late any traveller is an adventurer. TRAIN POSITIONS REAL TIME ON MAP!

Please add an option to open stops in external maps The built-in map makes it awkward and frustrating to pinpoint where a specific stop is actually located. Direct integration with Google Maps—or simply a link to open coordinates externally—would be a huge usability improvement.

Doesnt work. The app is just a container for the web. I tried to pay 3 times, each time it asked me to verify my identity, which I did, but is a hassle. 3 times it told me payment failed, with no additional explanation. I was able to buy the same ticket through rheinbahn app without any issue. I tried contacting support with no luck

In the age of AI it should flexibly and protectively look for alternative routes when faced with delays (which is the rule, not the exception). It stubbornly picks the wrong places when searching and the least useful alternatives. there needs to be an "emergency"mode: I'm losing my connection, show me viable alternatives NOW, don't go through the usual workflow

this app can't remember my sign in details, it can't pay with my bank details sometimes, and it deserves SOME stars despite that for its navigation system but it asked me to review it right after a very very very very frustrating interaction and the pop up asking me to review it has annoyed me so much I'm giving it 1 star

cannot add credit card on mobile. have to use website on PC. Not good in 2026. I would respectfully request you add a message that it does not work in the app until you get it fixed.

If I'm travelling I can use it for local bus and subway connections there. No need to install regional transit apps. (I've met too many who rely on google maps and wind up on the wrong train platform.)

payment can be a challenge as it appears that it opens a regular page to confirm and on a cellphone it can be difficult not to close one window to validate the action. other than that, pretty easy to use

I have had some problems in the past and given a bad review at the time. Reporting the problems properly seems to have helped. Right now the app is rock solid and has been for a few months. Generally I like the well sorted interface and up-to-date information (well, as up to date as can be, I suppose). The App has provided false information about a FlixTrain to me once but other than that I really can't complain about the app. 'tis only the DB train service reliability that is a pain.

worst app in all of history im not joking if this is the future ... improve the payment system , one day paypal works next it doesnt, dont link it to external apps i have browser installed and still it fails clear english naming for tickets app is slow and bloated decrease the clicks amount to ricket purchase improve the payment system!!! improve the payment system!!!

Unusable - thought DB could not sink lower but they manage somehow every time. To buy DE ticket now one must go through so complicated process and verify account through some "verimi" that never takes you further than email page. DB insists on making it worse for users everyday, as if it wasn't enough

in app ticket buying is broken since last update reducing this apps usefulness drastically: Booking unsuccessful The payment process was cancelled. To access the website of your chosen payment method, please install another browser, e.g. Google Chrome.

Way to optimistic. If a train is late, the calculated arrival time and travel time is usually way to optimistic. Ive seen the travel time to be estimated at 50% of the usual time. Who designed that? Due to that many routes the app suggests wont be possible, wich can be easily overlooked Also there seems to a bug with data consistency, when the arrival time of a train was changed twice, refreshing several times, its random what time will be shown, seems there is no single source of truth.

the app has been very good until recent update. all my saved destinations used to be in the order I wanted them to be, now they are placed in an alphabetical order, which is super inconvenient. It used to be super easy also to filter what transport you want to use (exclude all the ice trains if you have D-ticket and so on), now this function is made more complicated with number of people and so on. I think this makes the app unnecessarily complicated

Strict rules for passengers, zero accountability for service ​I pay my taxes and purchase my tickets expecting a reliable public transport system, but the standard of service is consistently disappointing. ​When a passenger is missing a ticket or off by a minute, the system is quick to show "strict law" with heavy fines and zero flexibility. However, when buses and trains are delayed, canceled, or miss critical connections—leaving people stranded early in the morning and ruining their daily sche

bad slow not punctual old trains like early's 90. not compare to china and Singapore. and about DB navigator is excellent 👌 fastest route update the customer about earlier. I really enjoyed to use this application in Germany. keep it up and best wishes

2026 and this app still struggles to allow a user to add a new credit card as payment method. The entry forms don't show up, I just get the "save card" button, and it does nothing.

Very difficult to navigate for new user, at least in English. Subsequent screens do not confirm details of purchase e.g., number of passengers. Zones (scope) not explained. No obvious round trip options. Needs a lot of UX work.

pathetic. my views have not changed. you need to make it purely customer friendly. despite good technically i was not able to do much. minute i was typing the search for some destination, it asked me to book ticket. but not denying me that option as that train is not part of db systed eg bvg

Usually, the DB Navigator is a useful tool, but over the past two weeks or so, it has become increasingly problematic. Refreshing information randomly stops working despite being connected to the internet and other apps updating without issue. The worst part however is that the option for buying a ticket with a credit card does not give me any options to enter card information (the data entry fields disappeared recently), which forces me to book through the website, rendering the app useless.

Worked great for 1 train connection, but not so much with a second. For the second, I have paid, but the ticket does not appear in my Ticket link. Message indicates that a PDF is required.

lieber zu DelayBahn umbenennen That time when they update the app just before your trip and log you out. On attempt to login you realize they revamped it all and you can not use that app any more for business trips, but they force you to download yet another one 🤦 ...no notice, no explanation, just figure it out on your own 👎👎👎

Great app ! Easy to use, has all functions I expext from a train travel and booking app. I espeacially enjoy saving trips without (yet) buying a ticket, and being able to search for past connections.

Use google maps instead. The only use this app has is for holding your ticket- and that's only if everything goes to plan. Don't bother with a seat reservation- DB don't honour them and if there is a timetable change then you are stuffed - the app is not clear on the steps you are now obliged to follow to ensure that you have the right to travel as you originally planned and customer service is non-existent. Customer service within the app is not an option.

Purchased Bahn discount card ,but doesn't have provisions to apply the discount. Also paid for seat reservation but seat is not booked . change of platform information is appearing after the train departure . unable to find the train information without booking . This App required lot of developments.

(1) App doesn't work without a browser on your phone. Apps on a smartphone replace what I would usually do via browser on a laptop. DB Navigator is the only app I know that relies heavily on a browser to the point where the app is useless without a browser. I don't want to install a browser. (2) Proper train services worldwide sell tickets that by default come with a seat. Like air travel: one ticket, one seat. Travel experience would drastically improve if DB followed same logic.

i installed for the first time to book my tickets from Frankfurt to münchberg.after selecting the route and train when I navigate to the payment by credit cards. there's no option to fill my acc number and card details nothing . I'm not able to payment nor i'm able to book my ticket. please help me to find a solution I've to book the ticket. since I'm arriving the frankfurt from Mumbai ( India). Thanking you.

Really useful for information on transport in Germany, but I'm completely unable to pay for things! There's just a blank space where I should be able to enter credit card details.

Its no longer possible to buy a ticket with your bahncard discount, since they 'upgraded the App'. Makes no sense to pay the money for a bahncard!! And I cant get a refund for my useless bahncard. Truly frustrating

the section for adding a debit/credit card for payment is broken. there is no place to add the card info. please fix! The app does not show any error. just in that page for adding a card, the is no place shown to enter the card. if it helps, please tell me where I can share a screenshot with you.

Kicks you out of your account mid process. Having to refresh a still valid Bahncard every couple of weeks and getting directed out of the app for basically everything - why even have an app?

extreme buggyness. near unusable. break with firefox as default browser. break with my name when adding credit card details. endless errors form that never get fixed year after year. unusable

was working great until it wasn't, started giving me an error whenever i tried to use it and i tried to download it again, now said error shows up when i try to login and i lost my tickets

Unintuitive app. Konstanz. I fill out two people/passengers multiple times and still only can buy bus ticket for one. What? Why then you ask for the number of passengers? Are you out of your mind?

It PAINS me to give DB 1 star, they don't deserve that 1 star at all. They have caused me so many issues, and they always find a way to disappoint you or stress you out even more. The DB navigator is not reliable, the information is not usually updated or accurate. I feel they're constantly making up excuses for their delays or cancellation, sometimes showing it's late then suddenly on time, or vice versa. The price suddenly changes, how could they possibly try to squeeze out more euros from me?

it's not too bad however one of the very annoying issues that I experienced. The date keeps resetting back to the original date when you run the enquiry. You have to keep checking to make sure that it has the correct date that you wish to travel. it is highly frustrating and you need to keep checking the date hasn't changed.

I searched for tickets for 3 people for a regional train, but it only bought for 1 person. This wasn't made clear. In addition, when ticket controlled on the train, I was reminded bg thr ticket controller that I could have bought a group ticket instead which would have saved me a lot of money. I don’t understand why I was not able to buy a group ticket on the app. Very confusing to use, just buy your tickets in person from a human.

kann man nicht Zug Ticket für alle Optionen einfach kaufen. Not able to buy tickets for some cases Just ICE no regional tickets. Connection for persons covered by Deutschland-Ticket (2nd class; observe fare) ich kann nicht direkt Ticket kaufen ohne Deutschland Ticket.

Booked a ticket using bonus points, bought seat reservation as well. At comfort check-in the app KNEW what seat I reserved, but insisted, I need to type in the reservation id (not easily accessed invoice id), despite the app actually reading the reservation that very moment! So, b/c of bad UX not only do you need to go hunting for an random id, since DB is unable to use one id for everything, but you have TYPE in multiple digits as well. Not a single thought spent on the user - DB in a nushell.

Need a feature to add BahnCard to Google Wallet or Stocard automatically. I really like the "current trip" display that shows departing/arriving platforms and layover times.

The new update neither automatically load the Bahn Card added to the DB account during "Comfort Check-in" nor show it near the ticket during manual ticket control, and I have to manually go to the Bahn Card page added to the same account in the same app to copy it and then enter it or show it to the controller for the check-in, another update to worse! Yet, the developer reply below says this is how the Bahn Card is automatically taken into account!

It's impossible to get anything done with the app. I keep getting logged out or errors without any explanation. It takes at least 30 minutes to wrestle with the app to get me a ticket. And there's a bunch of tickets that you cannot buy from the website, as they are app-exclusive. I guess when you have a quasi-monopoly, you can just get away with a horrible app and horrible service. Edit: 5 years later, still no good. Just a hassle that doesn't work.

Generally, it's been a good app until recently. When booking to the Frankfurt Airport a couple months out, 3 of 4 legs there or back have been "canceled" (according to the app anyway). However, the originally booked train isnstill shown as available online. In two cases, the app not so helpfully booked me on a later train. Having to go talk to somebody at a station is annoying and getting old.

Hi, in last few years of using this quite frequently I could make it lower if possible but I see I already gave it 1 so cannot lower the rating sadly. I would request though some reasoning as to: 1. If I have an online ticket why does navigator not be able to add that ticket 2. Why can't it scan the qr code and add the ticket 3. Sometimes when U can add ticket, the comfort check-in does not work 4. You cannot see where in the platform which carriage would be anymore Please fire your app team.

Works in general. But when three consecutive trains are going to be cancelled because of trouble on the rails, cancel them in the application too! Don't give false hope for people waiting at the stations. Inform your customers. In addition, when selecting alternatives in the app, you no longer have the ability to go back in time to look at earlier alternatives: it only shows you subsequent alternatives. This means that if you click on the wrong one, you are now stuck.

Quite difficult to navigate through it. Not reliable, crashes. I d like to add that now they are connecting the schedule with other train companies (e.g. FlexTrain) but not the payment system. Therefore, you get the impression that you see the full price when ,in reality you don't. Had the unpleasent experience to find out today that i paid for 2 trains in between... but one was missing. Shame on you DB - worsed servise highest price in EU. Not to add that the internet doesn't work.

Why do I have to pay extra for a seat when I have a reservation? Gives you recommendations for trains that have already left. Doesn't inform you of track or time changes at all. I can't log in or purchase tickets, it takes me to a browser to login and then "the requested url is rejected"! Unable to see if there are bike places on the train or even upgrade tickets. "Partial fares" don't say which part of the fare is or isn't covered. Reminds of apps from 2005. Re-nationalize the Deutsche Bahn.

I use it a lot because generally it's great to keep track of train connections or delays. HOWEVER, often delays are not or falsely shown in the app (for example in the app there is no delay although the train should have been there 10 minutes ago). It would be great if users could also tag delays in specific journeys if DB does it wrong, because the way it is now you simply can never trust the times to be accurate or up to date!

This app is so incredibly frustrating! Everytime I try to book a ticket I have to do some kind of 'I am not a robot' test and sign in again and then it just gets stuck loading on a white screen and nothing happens. I always have to go to my computer to book a ticket! I swear this app worked flawlessly many months ago what happened?!

The recently introduced new login feature is a nightmare. I went through the whole procedure of receiving a confirmation email (with problems accessing it in a browser in android) and then setting up the OTP. I thought it was over. Now the same story happens again and even the confirmation email is not arriving. Not to say that I can't access the tickets I bought. It's just uncompetent people working in the DB, from the top to the bottom.

On the homepage of Deutsche Bahn it says you can book a bicycle ticket online or in the app. But both ways don't work ( if you want to travel to the Netherlands), and you get the information at the end of the booking. It's a waste of time. Plus it didn't show the Flixtrain departure for my trip. Didn't make my journey easier at all. Oh and it doesn't show all connections to my way to work. There is a faster connection that the app doesn't know about. Not using this app might make more sense.

This app was great, it gives access to all transport associations in Germany. However something changed. There is a two factor verification that started popping up for every transaction. It would be tolerable if it would work! The result is that I can't buy a ticket. Unacceptable for something more that does not cost two or three euros, but could be very expensive if tickets were to be checked.

The app is never accurate and often delays are shown much much later or not at all. The connections that are offered often make no sense as they allow for only 5 minutes of transfer time from one station to another, which is utopian anyhow as the trains are never on time. Edit: as today several trails were shown as being on time and later entirely cancelled I just want to express that the DB is in its entirety a joke and unreliable. For shame.

Super complicated app considering navigation, been using for a year and so far had many issues with it. Many times they charged my money and I didn't recieve the ticket due to an error because I was "logged" out or failure of cookies. Although I wasn't logged out and my account was in place. Such a good transportation system but the app feels so primitive and full of bugs. Today I lost more than 30 eur because of it. Be careful.

Worst app ever from worst train company in Europe. It allowed me to purchase one ticket but then I didn't received that ticket. And then one DB worker recommended me to log out and then log in again, so I did that... And now I'm not able to log in anymore. In addition to that, there are scheduled trains that doesn't appear in the app, so pointles and not well optimized. Nice job DB...

Buying tickets online with this app is dangerous. I go by train an awful lot and I've had quite some bad experiences, including being told my tickets weren't valid because the payment didn't go through (even though I had a confirmation) and, a different time, receiving a notification in the mail from a collection agency for another journey that had already been booked to my account by Lastschrift. Use paper tickets. And if not, then keep receipts.

Why every time I open the app I get the instructions showing me how to use it as if it was the first time? It doesn't send updates about changes. I've missed trains because of this. It makes unrealistic travel plans. I missed a conexion because the train I needed to catch had to depart from the platform my first train was arriving at. As if using the DB wasn't hard enough this app just makes the experience worse. I bought a 9-euro ticket and it's not shown in "my tickets".

Since Jan 2022, I'm not be able to login into the app with my credentials. Another user exactly mentioned about the same problem, that when I login this login page appears again and again and you never get through. It's a shame that since so many months they couldn't solve such a simple yet critical issue!!! (update) I found the solution: If you have enabled the "developer options " under Apps you will find 'Don't keep activities' ; just disable it and you can login again

The app is trash. The requests get stale and you have to start over frequently. It doesn't confirm if the payment went through so it has happened to me that I pay twice and the app doesn't let me know. If you manage to submit in time before the app has an aneurism, it will somehow be unable to display the ticket. I have to download tickets from the web portal instead. TLDR: Save yourself the hassle, and pay through the web portal or some other way, the app will mess up somehow invariably.

It's hard to remember any more unnerving experience with any app. If I need to buy two tickets, I need to repeat the whole process from the start and can't just add for example a bike ticket for the same connection. In the end there wasn't even any possible choice of "Fahrradkarte - Einzelfahrausweis". I had to go to a ticket machine just for that. During all this unnecessarily time wasting experience there was the very real possibility to miss the train. App is also only half translated.

It was okay until I couldn't purchase a ticket by PayPal. It redirected to Paypal payment process but couldn't navigate back to the DB app. It kept giving me an error message. I tried like 10 times and I could see my credit card was charged but each time no ticket was issued and the pending credit card transaction disappeared. I have to go to a train station to make a physical transaction which is pain, lining up. waiting and etc., very pro-contact! Hope they resolve the issue very soon.

Generally OK, it's good to have one app that covers all transport in Germany, better than having 3 apps for 3 different cities. ONE MAJOR PROBLEM: Recently, when I pay for a ticket, it will take my money but will not provide a ticket and then I risk getting fined. I've had to constantly email for refunds when this happens. Do not buy tickets with this app until it is fixed. DB - Please fix it. And no, my phone is not the problem.

Update 11.03.22 - login function STILL BROKEN! Still cannot buy tickets via the app. Older versions of the app used to be a workaround to login but no longer...come on, get it together! App is useless with new account login procedure. You can login over and over again but it always takes you back to the login screen each time and you cannot buy a ticket. The only way to login and buy a ticket is through a browser, so then what is the point of an app???

Used to work fairly well. For some reason I was logged out of my account and now every time I log in, I just get taken back to the login screen. Impossible to view or buy tickets or see my bahn bonus card. Payment also never worked for me inside the app, it would just direct me back to the page over and over without ever paying. So I had to buy tickets on PC and sync them with the app. Now I can't even do that anymore. May as well use google maps at that point, the functionality is the same...

Can purchase cross border tickets, although it is unreliable. I can usually buy the ticket that I want, otherwise it has an error and I can only buy part of my journey. Or the error occurs during payment and it takes money and does not give the ticket (although usually refunded at random point in the future). Despite knowing all my passenger details it makes me type in my age every single time, resulting in much more intention with phone than necessary until I have my ticket.

When it works, it works well and provides all expected functionality. But... The constant issues when purchasing a ticket is unbelievable. You purchase the ticket, you get charged and ticket is nowhere!?! Now I know it will be refunded but it is still super inconvenient to be able to rely on it. Already almost missed my trains because of it.

Not the most unreliable part of DB, but that's a low bar. It's funny: for longer fares prices may vary depending on whether your using the app or the online store, and it also depends on the device. This kind of manipulation is illegal, dear DB, so please stop doing it. Also, please make the app show wether a train actually comes or not. More price transparency would be very welcome.

This app has made great improvements since release, planing and regional commuters work great... BUT for a while now, I can't purchase tickets anymore. It says "Session expired", "Not logged in" and a couple of weird errors messages... I've tried everything, logging in again, reinstall the app, tried several versions... A public transport app that doesn't let you purchase tickets is just not worth more than two stars!

The worst service. When having a technical problem with the app, there is no personal to help you out to solve the problem at the trains stations. The solution is to contact the customer service. - Train connections are 90% not on time. - Unfriendly personal - When buying a ticket with the app, the transaction takes your money but doesn't give the ticket, (confirmation) which is annoying because to solve this problem, one has to call the customer service.

I have to try 3 times to buy a simple ticket. Today I had to buy tickets 2 times but, my bank has been charged 6 times. There is an error while buying tickets and you have to try again and again. This also creates a problem when you want to get on a train for short distance immediately. Please fix this! And the real time update does not really work. For an APP that many people depend on, it is really not practical and has a lot to improve.

I couldn't register. Would not accept password. Sometimes it gave me a reason in German too advanced for me, and sometimes it just wouldn't accept it. Sadly I gave up. Update I tried again, and it turns out that the problem was my mother's Maiden name didn't have enough digits. App itself seems to work fine for booking tickets. Upgraded my review to four stars. Would be good if error messages could be in English on the English version of the site.

Wow, worst user experience and policy ever. Now this happened to me today: downloaded app to buy a ticket, can't buy ticket, need to log in, need login credentials, recovered the user name in order to be able to recover password, can't recover password because you need to call a paid by minute hotline. Now this took me so long that I was stopped by the conductor. And yes, you can't just simply buy a ticket and pay via pay pal, you really have to be logged in in their app. Great service and app!

Entering you app password everytime to buy a ticket is not only anoying and redundant, since you're already logged in the app, but also wastes precious time when you're in a hurry to catch a train. The worst part, is that although I type my password correctly (I know, because I click the little Eye Icon to check it EVERY time!), the app doesn't recognize it and blocks my account for 30 min! 30 min later the same damned password surprisingly works fine after I had to skip a train! Please fix it!

App works well, but has limited functionality. For example: my train was cancelled, and since I'm traveling with bicycle I couldn't rebook the trip through the app. Actually, even after waiting one hour at the phone to speak to customer service, all they could offer me was buying a new, overpriced last minute ticket and requesting reimbursement of original one. I'm now heading to the station, and I don't know how many hours I'll have to wait there until there's a spot for me and my bicycle.

TL;DR: this app sucks (right now). My experience: 1.) Trying to buy tickets: travelling with a mate and two bikes. First I get a timeout error. After starting again the connection I want to book appears as "in the past" - despite the fact that there are 10 minutes to go. Bought the tickets on the train. 2.) Doesn't show all connections. I was standing at the station and the next train going to my destination doesn't appear in the app (RE) - only the more expensive one afterwards (IC).

Since 6 months, it has been impossible to book a ticket using this app. On the payment page, when it tries to validate the credit card, it says: You have been logged out of the system due to inactivity. I am not at all inactive while booking, where the whole process is just 1 minute long. The same happens while using paypal.

The app itself works fine, but it keeps disappearing out of folders or even disappears completely! To open it you have to go over Google-Play! 🤬 This started a few weeks ago. WHAT THE HELL IS DB DOING? Also: it sometimes books money from my account and doesn't give me a ticket. Last time I even couldn't order it again for the same price but had to buy more. Ist that some kind of new trick to make customers pay more?? Having money for tunnels and stuff but not for an app or WiFi in every train.

I Really want to give this app a good rating but I can't. They recently changed payment provider for card purchases, and it's clear that no testing was performed before release. Every transaction WILL TIME OUT in the 5 seconds that it takes for the payment processor to charge your card. Result: Your card gets charged, no ticket gets issued. The money will come back but only after a few days. This is very disappointing, DB clearly never tested their own application. Until this is fixed, don't use

Completely unusable, just wasted 15 minutes trying to figure out how to use this app. As a mobile app developer I know for certain that navigating an app/figuring out the functionality shouldn't be this difficult. Edit to respond to developer: Yes, as others pointed out when I tried registering an account I got an error for the password I selected without an explanation as to what was wrong with my password. Then when I tried booking a ticket without an account (not sure if this is even possible) there was no clear way to do that. In the end it was very frustrating for me and I wasted a lot of my time.

Die Language cannot be changed to Deutsch (only if you change the language for your phone). The App needs a lot of explanation, but the explanations you get are not completely adequate. Additionally if you want to update the information -- like check for new tickets -- the app asks for your password. I would not recommend this app for anybody. It is confusing, inaccurate, lacks of consideration for the user.

Although the BahnCard is in my account I have to select it every time I buy a ticket. Online it wasn't even displayed as an option. Only the offert to buy à BahnCard. Extremely annoying. Buying a ticket requires way to many steps. The listing of ticket options is pretty bad. There is no proper filter options for prices duration etc.. Busliniensuche should be an example to you. Maximum of listings at DB, WORST: Every time I press back button I have RESTART full booking process. And more...

Like so many apps, this one plays fast and loose with security. It really should not be acceptable to use Google Play services for payment systems online, when they require, for example, permission for phone access. End-to-end encryption for payment is not an optional extra unless you want to invite crackers to your platform. Why should credit card providers be the only ones to take the hit for careless security? Convenient, but flawed.

Went all the way through booking process, entered payment details, selected Pay Now, and got error message "This service is currently unavailable. Please try again later". So I tried again later. 4 times! Then found out I'd been billed 4 times! Had to cancel 3 of them. Bookings worked fine through their web site, only their app screwed up. Useless app. Needs fixing. And don't say service unavailable if you're actually booking the tickets and charging the customer. App FAIL.

I tried to purchase a ticket using this app, it showed errors on two attempts. As a result I went to a ticket machine an bought a ticket. Once in the train, I received an email from my bank confirming the crediting of two tickets. I tried to contact the Bahn, but nobody picked up the phone. The service person stated that I shall cancel the online tickets, which is not possible as they do not show up. I decided to delete this app. My Credit Card company was also instructed to cancel both bookings and block bahn in the future.