Ambassador Cruise Line

So helpful in all communication, very patient and informative, and most of all polite.

app keeps crashing and days of experiences get mixed up very confusing when trying to book experiences

easy to add excursions.

Website very informative and easy to navigate. Nice to be able to speak to an actual person in customer services and not via a chat bot. 👍

Great ambassador of the season,well done

good service

fab

reasonably straight forward

clunky app. Can't find things where they should be. Only accidentally found a place where my dining experience orders needed to be completed!

Ambassador is my favourite cruise line

when do I have to use my departure date and booking reference to log in when on the website I can use my email address and password I created. Who can remember a booking reference number

Good value for money. no kids, shows every night that suit us, great dining, hood buffet, plenty of seating. Never see the crew, but the staff are so helpful and seem to return each cruise. However the theatre is not used for films if there is nothing else and be aware that in the morning staff throw furniture around on deck from 7am and in the evening.

I am always absolutely delighted to sail with Ambassador. The range of excursions suits just about everyone's level of mobility. Very well explained, great descriptions given for each excursion.

quick and easy to enter details.

great app. useful for embarking.

very easy to arrange

booking experiences was a breeze and not expensive. Peace of mind booking with the shop.

app will not load onto my pc any suggestions

3 days before travel...bummer

We have had nothing but positive experiences with Ambassador. They're big enough but small enough to have reached that sweet spot.

Before your cruise, forget about this app. it's pretty useless, just use the website. During your cruise, it's so glitchy and not super helpful. Other cruise apps let you communicate with other passengers, this does not. it's very basic

downloaded app several times and it keeps saying reload NOTHING HAPPENS. BEEN ON HOLD FOR OVER 45MINS

totally useless app just doesn't work. Every time states error occurred have tried reinstalling on numerous occasions.

thought I had booked these once, please confirm

It's a great app

wonderful experience looking forward to the next one

easy usage on app.

easy and clear to use

y pres easy to order

This does not work on my devices. On my my Huawei phone several pages have ceased to function. Google play will not install this on my Honor tablet. I got an old APK to install on the tablet, which tells that this is out of date but sort of works. Does Ambassador expect me to buy a new phone?

I had problems printing the Ambassodor luggage labels. They downloaded OK, but when printing them, only the instructions for use came through.

cannot ownload app to pc. Cannot therefore rint anything cannot download to pc and therfore cannot print.

love ambassador cruises 🛳 ❤️

just book and go

Great

Great 👍

really usefull and easy to use

the crew look after you very well. entertainment great.

Great cruise line

The app has not worked for months. l contacted ACL which didn't help at all don't bother downloading this app, it's a waste of time.

query was dealt with straight away to my satisfaction by Rebecca whi was brilliant 👏 thanks

the app does not work

Great easy to use

Useless. Nothing seems to work on it. Doesn't show any of my bookings, check in status, planner, nothing. I have to do everything on the PC. What's the point of it? I do not know. I hope things improve once the cruise starts otherwise it will be my last Ambassador cruise.

very helpful & patient

so good not having to fly. lovely staff. entertainment superb. spotlessly clean. always someone checking. drinks reasonable. food good variety.

quick and easy booking

App does not appear to be working correctly it just continues trying to connect most annoying as I'm trying to see what experiences are available

Just told I had to update, so I did. Nothing works now.

my wife had a Cruise earlier this year with her Sister and said it was absolutely fabulous.

everything seems to be in order. if you got the phone compatible.

Great prices. Great entertainment. Brilliant crew. Can't promote Ambassador enough. A really pleased passenger.

everything has been easy to do really greatful.

Doesn't work. It used to work but now it doesn't and uninstalling and reinstalling it doesn't make any difference.

always found Ambassador. and previously CMV. TO be great value , and I would say the best traditional cruise company for value.

Good so far

so easy to use for information on our cruise

very easy

Seams simple enough

Absolute waste of time, hardly ever works and have given up - constantly deleting and reinstalling the app and still doesn't work.

This app is so frustrating. Keeps saying an error occurred. Can't access anything at all.

brilliant 👏

App is of really poor quality. Better off using the online portal unable to view iternary / experiences etc all have to be done online

efficiency is quick

Great Wonderful staff No children peaceful cruise Great value

Can't get any info on itinerary or experiences, just shows "an error occurred". Currently this app serves me no purpose

Brilliant friendly cruise company with a very good app.

This app does not work properly on my Google Pixel 8

No information displayed under itinerary saying 'error occured'. Previous version displayed this info. Disappointing

Excellent entertainment wonderful staff friendly ship

Latest version 1.3.4 on Android doesn't work when you open itinary and get a message saying AN ERROR OCCURED PLEASE TRY AGAIN. I had to download old version APK 1.3.3 which works fine.

This app doesn't work for me

Tried to open itinerary but just receive a message saying AN ERROR OCCURRED TRY AGAIN. Tried uninstalling and reinstalling but no better. Useless app

App totally useless; can't access information relating to my up and coming booking; updates provide no better experience. Contacted Ambassador and was advised it's a work in progress??!!

Not really informative

This app is essential if you have booked a cruise with the Ambassador Cruise line. It guides you around the ship and monitors your onboard spending account and many other shipboard entertainment etc. If you're not cruising with ACL then no point.

Mediocre

Either delivered too early, or delivered without comprehensive testing or delivered without full facilities and instructions