Freely Travel Insurance

love the app and price is very competitive. chat support was very helpful with my clarifications

Great app, was so easy to select the type of cover I needed for my travel. Having the option to add extras for when I need cover was also great.

Easy to use/take out a policy on a phone. Simple, straightforward and cost effective insurance.

easy to fill out and understand.

I had my 1st ever claim after travelling for 30+ years. there was no fuss at all

App isn't working! I've been trying to include an add-on and the app just buggs out. Cmon people.

so easy to use the app and they cover nearly everything I could think of !

cost effective, great coverage, and easy.

very easy to use app. Prices were great, pay for what you need so if you aren't hiring cars or doing anything risky you can save a lot. The policy is underwritten by Zurich and freely is managed by Cover more so that gave me confidence. I haven't claimed but the purchase and cover was great value for money with the bonus of telehealth via the app while you're travelling.

I had issues with getting on to customer help. but when I did the whole process was good. you got back to me promptly and I am a customer of yours. thankyou

Quick & easy to get travel insurance cover for my family.

provides a bit of relief knowing you have medical coverage for emergency needs, and reimbursement. Healthcare costs can escalate to unimaginable costs. This coverage at least will reimburse.

It's a good idea to be able to add on cover for specific days, but in practice I was left uncovered when the app didn't work, and the chat was unresponsive.

App easy to use cover options and extras competitive very happy to find Freely

Second time using Freely. Great coverage types and amounts. Customizable to your needs. Peace of mind while traveling is price to be covered for worst case senario.

Easy peasy! ❤️❤️❤️ it! Now, let's TRAVEL together safely!!

hopeless to slow doesn't work all my other apps are working fine

Thanks Freely - it all seems to be fixed and working now with no issues 👍

easy to fill out.

Great value for what is included. Love the option of adding on while I'm away.

insurance coverage is good but the app forces you to get an email with a code to be able to log in so much easier if it sent a four-digit code to your mobile phone

very easy to use

I want to thank the lovely people who were so patient and helpful with helping me set up our travel insurance through the app. Thank you so much.

app won't even load on my pixel 10 pro

one time code is invalidated every time you check the email for the code. zero testing done on this app

So easy & a great price!

So lovely and easy to deal with. I havnt had to claim but have a traveller with a medical condition and they were awesome during the quote process and the price was also great.

fantastic. I had a massive claim and it was never an issue

good and easy to use

Great Prices have used them 3 times

highly recommended

Have not needed a claim, so ?

very easy, no fuss process. very happy

easy to access

easy to use app to get trouble free travel insurance

it's easy to use and last time I travelled i had a claim due to a cyclone and they were great

Very easy to use and self-explanatory.

DO NOT USE THIS SERVICE! Took more than a week to resolve only to respond that you wont get a claim, and you wont get a money simply if your claim is under $300 even if you have submitted all receipts, lab test.

Definately a simple process online once you have the app and an account.

Easy to apply for just what you need

quick and easy to do. love the app

haven't had to make a claim but has been easy and cheap for last few trips

Will cover under 18's travelling overseas without parents!! My son will be 18 on date of travel but not until a month before leaving, no other policy would allow me to purchase a policy.

The app works well and made it easy to go through the process of buying insurance for our trip.

easy as to do competitive price

Great insurance and easy app

Absolutely love Freely, have used them the last few times I've travelled overseas and on local cruises and find them exceptional to deal with

easy and simple to set up and easy when you have to claim

asks for country but only offers Australia or USA. Waste of time

Great value, easy to use, hoping I have no need to claim 🙏 will update if that happens.

rubbish

very helpful staff member.

Easy and efficient.

Used once before and claimed some medical expenses, which was easy. This is why I have used again as was very happy with service and the experience.

love these guys. quick, affordable has Afterpay!! Friendly and helpful when you need to claim. fast turn around time on claims a well. highly recommend

Love the app. Easy to purchase your insurance.

quick and satisfactory turnaround on my claim for car rental damage... very pleased with service and with efficiency of the app!

Clear and easy to understand policy information. Simple application process. Reasonable price.

AWESOME EXPERIENCE HIGHLY RECOMMENDED

Easy to navigate, clear and responds so quickly. Again: EASY TO NAVIGATE! Create quotes with add ons, edit and delete as you wish. Easy check out. This is how travel should be in 2025. cheers !

easy to use, very straight forward, very competitive. thankyou 😊

it is easy and quick

Won't download

Best Travel Insurance ever! App is simple to understand and navigate. Premium is very reasonably priced, too. Wouldn't go anywhere else.

really reasonable pricing and having the capacity to add days of extras like snow-mobiling rather than for the whole trip is great!

WARNING!! Although the app is easy to use, the insurance company CoverMore Insurance and it's parent company Zurich Insurance will refuse to pay for your insurance claim. The companies will use the fine prints in their product disclosure statement (PDS) as reasons to not pay you. So if you want travel insurance company that will pay you in case you got injured and lost a luggage, I suggest you find another app with the backing of reliable insurance company. Use this app at your own risk.

Had to extend my international travel insurance policy while abroad on the Freely App. Found the app to be user friendly and the process was simple and straightforward.

Frustrating

easy to navigate

Easy app to use for quote and super easier to purchase the policy as well. It took me roughly 5 minutes in total!

easy to use and direct to the point.

The policy does not cover for any flight cancellations expenses or reticketing expenses due to bad weather !!! Read the PDS is was what I was told, in all the years of travelling with insurance...this is the first company which has an exclusion on all flight delays or cancellations except if it's caused by industrial action or strike!! What a con!!!!

Easy process to get quote and purchase travel insurance, great assistance through chat. Thnx Freely!

very simple travel insurance transaction at competitive pricing

Super reliable, fast and supportive team.

Absolutey useless, why do you have to open an account if its supposed to be free, hein?

Don't believe the puffery associated with their quick, no hassle claims. Receipts of purchase and subsequent cancellations from travel agents and a natural disaster making the national news and affecting all carriers out of Australia was not enough to get a claim through without jumping through more hoops. Avoid at all costs. 16/12/24 After withdrawing my claim, I received notification that they would honour and pay what was lost. Happy, still angered by the process to what seemed simple. Thanks

such an easy application to use and great product offering

very easy to navigate

Very happy with how easy in was to book policy also easy to include cruise in mid holiday cheers steve

Please don't use. This company is part of Covermore. I injured my shoulder/arm. The company kept asking me for the same information over and over. After being told I had approval to get assistance to get home, the next day I was told I didn't and started getting asked the same things again. Back in Australia they fail to communicate, ignore emails and provide no updates. After submitting everything I got a message asking if I was going to make a claim. They will tell you your phone does not work

easy to adjust policy

easy to navigate

Highly recommend. Easy to use and very reasonable price 👌

Freely was very patient in helping me update my certificate of insurance

great travel insurance. my family and I used them a couple of our European trips and South Pacific Cruise.

So far so good!

Customer service is amazing and app makes claiming very easy. My partner was ill during our trip to South Korea. We called freely's agents to assist us and guide us. They had their own nurse available on call, who suggested I take her to hospital. Once completed I was able to make a claim and Freely covered the cost of Cancelled accommodation, medical costs, cost for new accommodation and alternative cost again. I can't recommend enough. Freely insurance will be a must for all future trips.

it was easy to use. my tour dates were changed, I was really worried I would be charged extra fees to change my travel insurance, but it was amazingly and refreshingly stress free to change without costing me extra.

Comprehensive coverage and very realistic prices. Backed by Zuricch and Cover More provides peace of mind. Very easy to use App. Policy explanation is in plain English. I love that we can boost cover if need to whilst on our trip. Great benefit no other provider offers.

I had been a loyal customer but now they are becoming increasingly expensive, misleading information by adding discounts but raising the overall prices. Not recommended, better more affordable options out there.

I was told I'd receive a discount code due to your error of not being able to process the insurance. Couldn't see anywhere where I can apply the code? And I think I might have been charged twice due to my attempts. Otherwise, this wouldve been great

always covered and supportive with the claims lve had to make thank you

bloody brilliant. easiest and cheapest travel insurance I could find.

Excellent price, prompt service on claims and so using again.

the whole process was just so easy to do

Thought this app was for UK launch of freely obviously wrong as soon as you start the app after an update after you installed it it asks country of residence Australia or USA so you can't be a resident from the UK

super easy to navigate app and find the right policy for me. great prices too!!!

APP is amazingly easy to navigate

super easy and convenient travel insurance app + smooth claim process.

found Freely on Compare have completed my first travel insurance, easy and cheapest I found.

Brilliant! Simply Brilliant..it's cheap and easy

I've just extended my coverage with no fuss easy to do and not expensive

Easy to purchase and also allows me to select what I want.

Easy to sign up. Awful when claiming. They give you a time frame then add more to the time frame and give a ridiculous excuse each and every time. Avoid them at all costs.

Fantastic customer service, competitive prices and flexibility to add extras at any point on the trip such as scooter riding all within the app. Also has Covid cover and multiple device cover as standard within the packages. We will continue to use freely indefinitely.

User friendly, enough details of cover without needing PDS

Just downloaded entered details and destinations. I keep getting network failed. 😑

excellent app, so easy and quick to organise travel insurance..love it

Wow, I am so impressed by this whole process. most of the time it is such a hassle buying travel insurance and very confusing. this was so easy to navigate and understand. plus, it was heaps cheaper than I planned on it being. also loved using the promo code to support local environment conservation efforts. Finally, insurance I don't completely despise.

Very easy to use and navigate.

Easy to use the app and very good coverage for travellers.

Super, super easy. Coverage is broad. Pricing is reasonable.

Professional, straight to the point, easy to access and navigate, very simple and highly recommended !! Thank you..

easy to navigate and great pricing...

excellent app,easy to use and great value thanks

Easy to use app, well explained insurance coverage. Seems like a good price, I didn't check with any others though as this already seemed reasonable and very simple to use.

Try to get a quote, input all details, click "Get Quote" and just perpetually get error message "Network failed. Please try again." There is nothing wrong with my network, and trying again just gives the same bogus error. Don't bother.

2 other companies failed to even return my inquiries. your system is not easy to get around. you should provide explanations on what to do. I was trying to add car insurance, wanted 4 days. I finally realised just using start date and end date. not trying to press every day. not everyone uses computers .

Tried to make a claim and the app won't accept my Australian mobile number or home phone number and won't let me submit a claim

Turns out more expensive than online quotes. 12 days in 3 Asian countries quoted 220+ with baggage and tech add-ons. Online non app quotes are less than 150 for similar cover. They rip you off with add-ons.

easy to use app and a good price

easy to set up travel insurance. good value

The basics offered are basics... there hidden extra costs which you need to add on... seems cheap but you need to know what you looking for before you buy! Not worth the download!

Easy app to use only took a matter of minutes to get covered. Would recommend.

easy to use quick and cheap 👍

easy to use. fast quote.

so far so good easy to activate and pay

fast and easy to use, gave us a great price too. first time using freely so we'll see how it goes.

Love the app and also really back what the company stands for. Just bought insurance for a trip to Vietnam and it was such a user-friendly experience... Easier than ordering a pizza! 🤩

Great insurance app! Getting a quote was super quick and understanding what I'm actually covered for was easy.

keeps going back to beginning. unable to receive email to verify

Quick and easy quote. Like the fact that customer service is via chat with friendly service!

Apps doesnt work. Keeps getting an error when trying to get a quote.

I keep getting an error when I attempt to get a quote. I can see other reviews with the same concerns and yet it's still not fixed.

It keeps giving me an error when I try to request a quote and there is no other way to ask for a quote than via the app. Pls fix!

The price went from $240 to $370 within a matter of hours. Plus the cover is not as comprehensive as other insurance companies, I would go to Insureandgo.

Easy to use and intuitive interface. Scales very well to accommodate large screen on my Z Fold 3.

App fails to install on my phone, and will not progress beyond the pin code screen on my other device when installed.

App refuses to proceed past its own pincode screen. No error. No feedback. Hopeless.

Requires too many permissions before you can even see prices.

Great app, easy to use! Love the boosts!