Kotak Bank (Old)

good benk

if possible keep this app

மிகவும் மோசமான சேவைகள் எனக்கு தனிநபர் கடனில் தாமதகட்டனம் ₹769 விதித்திருந்தர்கள் நான் அதை மூன்று முறை கட்டி விட்டேன் மீண்டும் அதே கட்டனம் அப்படியே இருக்கிறது அதை நீக்கவில்லை இதனால் எனது cibil score மிகவும் பின்னடைந்து விட்டது தயவுசெய்து பொதுமக்கள் விழிப்புணர்வோடு இருங்கள் என்னைப் போல் யாரும் ஏமாற வேண்டாம்

niche app

Good

why show 5 type of app old or new and so more we install and suffering with no one working easily on our mobile banking out bank have simple and show one app waste of time kodak banking mobile app always showing new one and old one

nice 👍

awesome app..

The previous app looks very user friendly and has a good UI too..

useless bank (old)

nice

good app

bad app 😞

very good experience with this app

super

Bank staff friendly behaviour

சரி

app is crashed

good

great experience

very bad service, Application have been buffering for long term, we are unable to check the balance or use the application many times

nice app

good experience best sarvice great app

ok

it's good

Excellent app experience

Annual fee Rs 499 why 😡🤬

when I updated my app stopped working when I click on app automatically it is closing... till today it was working

application not download

HOPELESS APP, HOPELESS STAFF, CUSTOMERS ARE STRANDED LIKE ANYTHING

very nice app,and very fast ♥️♥️

lavadalo app open avataniki yentha time theskuntadho yerri pukulo app

fraud

very good app

Old is Gold.

varie good

good

ye application sahi tha band nahi Krna tha isko

The old application was good, new application is 3rd class

i cannot open now this app

Super app but now app not get open directly close

sonu kumar

Nyc app thank kotak bank

WORST bank in world pehle ek baar coustmer care se baat karne ki koshish kare fir account ya credit apply kare

Aftab Sheikh

This app is not working on my phone please help me

bohot ghatiya Bank hain please isme loan na lain account kholne ki galti bilkul na kare

Very nice Kotak Mahindra Bank

nice

Best App of Bank till date New App is useless

Bed

not working

DARK REALITY if users unable to redeme CC Reward points what is the use ? i am trying from past few weeks to redeme, even time new problem. Now if u add voucher in u are cart it will not show, and unable to redeme it. so i decided they will one name sake introduction Rewards. in ground reality to me unable to withdraw.

After updating the app to latest version, the app keeps crashing on my tablet - Samsung galaxy Tab S7+ running on Android 14. Pathetic Service and Pathetic Application unable to do transactions since 4 weeks. Finally decided, to switch my bank after 10 years with kotak, due to unresponsive application and no solution from the developer to fix the app for My Samsung galaxy Tab S7+, I was unable to do any transactions. End of Agony. Now I am much happier with other private Bank

my account is not working on this app tell me what to do

👍

best aap ever ... new version is not good. but kotak OLD version is user friendly. I love this aap. kotak shld not discontinue this aap.

froud bank

very good App

useless un responsive 🙏

please remove old app

best aap

nice banking apps to use. no stress, good features i like it ... ahhhhhhh

very bad

very good

​The old Kotak app has a major drawback: it completely lacks an online option to close your account based on minimal charges or straightforward procedures. Additionally, technical glitches frequently occur while trying to fetch account details or statement information. Please streamline the account closure process digitally and improve app stability!

Kotak Mahindra Bank app login nahin ho raha hai

New application is not user friendly. it's used to show CC outstanding after partial payment. new application not at all shows . headache to customers

awesome 👍

Request for updated of this app. I don't prefer to use new app. can you pls update the old one.

do not close this app this app is good new app is worthless if I switch to new app then I will close all bank account in kotak I am privy customer of your bank

nice aap ni this

Keeps on buffering always. It's start after trying 10 to 15 attempt after every use

worst application. keep loading

I am disappointed with Kotak Mahindra Bank’s recovery practices. I had agreed to pay on 15 October but could not arrange the funds. I informed the recovery agent that I would make the payment by 5 PM on 16 October anyhow. However, the agent continued to threaten me instead of understanding my financial difficulties. I understand my repayment responsibility and request the bank to ensure respectful communication and fair treatment of customers.

very very very good app

Worst bank ever! I maintained sufficient balance 10 days before my EMI due date, but Kotak Bank bounced my EMI and charged a ₹1,200 penalty. Despite repeated attempts to contact customer support, there has been no response. Pathetic service and zero accountability. I would never recommend Kotak Bank to anyone!

good

I have an account 3 years old, but I didn't get any of benifit from this bank, bank offerd me PL of 13k,i repaid on time.before 4 months. my cibil also 760 but no card no loan no other benifit, worst Bank Axis and Idfc is better

ok

This app is perfect. UI is smooth I have no issues. Even though just in the name of 'upgrade' they are forcing me to install 811 app. As per the conversation with the bank employee 811 has 500 rupees entry charges, why should I bare that when I am happy with older version?

Mostakimsk

ab ye nhi chlta ha अब यह नहीं चलता है

this new app is worst

very nice app

not open properly

your new app is crashing frequently. New app is giving error message that this app has a bug. Eventually, I have to installed old app for my banking related task. please fix the issue before deactivating old app.

Good

good

Good

kya ghatiya bank hai jab bhi account dekha khali hota 🥲

Your bank is not good, it eats up money, it has deducted so much money, I am filing a report.

dagaalty management

loved the app. plz make available of old app. plzzz

Please dont remove this app. It is very user friendly. far better than kotak new and 811 apps

I am placing the review here as I couldn't even open the kotak 811 app here and even in the application, it shows force update there and here it shows please check your internet connection, if you can't even manage the server or application, why would you need to maintain one??

very nice app hai

not working for my Kotak Bank I am not

previous app was good , everything is available on main screen .... please update the products in new app like previous one so that user can use the same easily

very bad

mera Bank account 3 years se block kar rahka hai 5 lack rupaye hai

kotak apps and Netbanking used to be among the best. It is in worst shape for last few years. It seems IT leadership has gone into poor hands.

perfectly fine working application for my Samsung galaxy tab s7 plus started crashing after the latest update. Tried everything and now Developer has screwed the app for my device, and on top of it all new kotak mahindra bank is also not available to download either for my device. Nothing can get worst when you have to do all important transactions and app getting crashed. Worst banking experience.

old app is not running properly and new app is not running so please oppen all option in old app while the new app is repair other wise I closed may all 5 bank account with kotak Bank so please open full future of all app other wise Reparing new app

Not able to reach over phone to unlock mobile banking. On updating the app through this Google Play Store the app goes back to icon than opening it's pages to proceed. Banking is a rule for financial transactions but it's becoming our death, why? If this is the case hawala will be used for our safety . SChandra Kumari.

extremely bad. it's no help at all. and can't even talk to customer care through application. very very disappointed.

after I update this app I'm unable to use this automatically closing by the time I'm trying to open I'm facing too much trouble due to this. I'm feeling disappointed ☹️☹️

The update version of this app is not openung and crashing. please fix this issue.

Genuinely it's very good and easy to operate and a very helpful app, I'm glad to choose kotak bank. Thanks

I gave a 5 star rating for this app months ago until today. They launched a new app which sucks due to reduced functionalities compared to this app. So I just kept using this app until today. They forced me to update the app today and guess what? the app won't open anymore no matter what.

old version is good to operate, and there is no confusion. I prefer old version because we have got use to it and being senior citizens changing to new version become difficult.

app is okay but many times tking too much a load to process. down due to maintenance during the night times. should improve on customer requirements.

In this old app, under 'account overview', I was able to see account balance and lien balance. Using which I was able to understand, how much money is blocked and in which IPO. Now, New app shows totally different thing under 'account overview'. Can you please tell me where to check lien balance or any temporary blocked amount in new app?

the worst app ever since many years. none of the pages load on time. The screens and info don't render for good 10 mins. it's so frustrating, even after so many updates , it works bad.

Well if you really want customers to sign up then provide an actual debit card not a virtual one. Update: So I had to reinstall this old app just to check an unbilled transaction on my Dream Different Credit Card. But thankfully I was able to check that unbilled transaction on this unlike on the 811 App so will increase to 3 stars and update 811 to just 1 star. Also I have recently applied for and received a physical debit card so earlier review is redundant. Now I have 2 apps for same bank.

recently did rekyc as my communication address required a correction because of spelling and other grammatical errors. now in the old Kotak app the address is updated as per rekyc but in the new Kotak Bank app which we getting a prompt to download still shows the old non corrected address. How is this even possible. Aren't both apps in sync with the bank database. Irrespective of old or new app how can address information be different. Very Surprising.

Very Disappointing Experience! I opened a current account for my wife at Kotak Bank, but unfortunately we were not using the account at all. Despite this, the bank charged us around ₹9,000 in charges. This is absolutely unacceptable and feels like a complete waste of money. The staff should clearly explain all the charges and account requirements before opening an account. I am extremely disappointed with Kotak Bank’s service and would not recommend opening a current account here unless you fu

one of the worst customer support team I have ever seen in any bank. I have been connecting with customer support team on 12th of aug 2026 for the complaint raised on 21st of May for fraud related transaction. Tried explaining my issue to 3 level 1 agents, 1 from senior team and 2 from fradulant department from 1pm to 4:30pm of 12th of aug 2026. They have only stated the concern team will get back to me in 30minutes, but never turned up. But to my surprise it was already closed on 23rd of May26

The new update to the app is so bad and annoying that I regret not closing this account and starting to use it regularly...

I have been using your bank account and credit card since 2018. However, I am not finding much use of them now because of the limited offers on loans and credit cards. More importantly, the new app is not very user-friendly compared to the old app. I miss the old app. My suggestion is that you should improve the app interface.

play store should put an option less than one star. i don't know why kotak forces customers to move to New app. The old app is much better than the new one. And now the old app is also not working. Kudos to Kotak for irritating the customers.

Please provide us an option to view each day's issued cheques in system reserved amount which is prior posting to account sothat we can arrange shortfall if any. Actually it is shown in net banking. Just show that in app. Best App in the industry.Very simple.Very user-friendly. Keep it up.

The old version Kotak Bank is more friendly for bill and credit card overview and payment options. New version, not as friendly as old.

all kotak mobile banking apps are manipulated , Dnt use it .fraud transaction are happening by kotak mahindra banking application as recently happened with me ,the fraud transaction done by kotak app but I did not use kotak apps than how is it happened..kotak bank stealing your pin when you call to customer care debit pin or MPIN required to call it may be miss utilisation of this information to do fraud.Not trust worthy Bank.So many kotak banking apps on play store all need pin may lead fraud

Most of the times app shows technical error. Horrible to use. while other apps work, this special app will show no internet connection.

Its great experience and best facilities available to take banking services with kotak. 👍 but after last update the app is not working every time message appears facing technical issue can't open the app.

From the past couple of weeks app is not working on mobile data . It is very pathetic situation to use while travelling.

I'm not sure where the IT team for this banking app works but seriously someone needs to be fired. I mean I haven't been able to open the app in the last 2-3 months ( goes into an indefinite wait loop) and I saw the reviews and people had complained about this same issue so I assumed they would fix it in a few days and push a release. I mean this is a P1 right? But no here I am months later still unable to use mobile banking.

From 2 days app is closing automatically, returns an error popup message . How many days would you need to patch the bug. Sometimes I wonder why did I opened an account in this bank. This bank has taken money from me in the form of hidden charges or I don't know what it is. Customer service is worst . Amateurs cannot be professionals. Anyway I will close my account soon.

My kotak app is not working. I send so many mails from my netbanking. Its nearly 2 months. Someone call me but not solve the problem. Still I can't use the app. When I select my dob it's not allowed to choose the date its choose itself the current date. Totally waste kotak. I can't trust anymore. Still there is same issue. App developer did you get paid for your work or not. Its not acceptable for longtime issue.

through this App i can't check my bank balance, The application doesn't even opens most of the time. Despite having a good network speed ysing wifi, I have seen this issue in multiple devices. Need to make this app easier to open. Also, to switch in between accounts, we need to close the app and then switch accounts. There's some another issue coming now a days where there's a pop up saying operation not completed which is very irritating! App surely needs a rethink!

My account was freeze from 3-4 months ago due to my welcome letter back but 1st I cannot received any letters from kotak and I try to unfreeze my account and I inquiry to kotak bank how unfreeze the account and 4-5 times go to bank to solve this problem but they can't solve this problem till now. Also I've been banking with Kotak bank for more than 6-7 moths and it was over since a month. One of the worst customer service and banking etiquette ever. To call for help even it's a chargeable call.

Very rudimentary app. There is no display of account type and it becomes very confusing to know which account you are looking at (NRE/NRO/SAVINGS). Transaction derails does not display what is the balance after each transaction. So it is difficult to know the beginning and end balance for a given date range. Also the app is relatively slow. Looks more like a college project than a profession banking app.

Useless App. Most of the time there is a technical issue while login to mobile net banking. Everytime the msg shows "we are facing some technical issue, please try after some time". This issue is happening from months. Even govt. banks provide better service from this bank. For a very small issue we have to visit the branch. No online support is available. So I decided to close my account from this bank. Very pathetic service by kotak bank.

The bank management did make a good decision by creating an application like this for providing each and every information regarding our account but it is really failing to maintain it properly...first of all the application is too slow and this doesn't work or open at times and the other thing is the major issue I am facing from more than a year is I am unable to order a new debit card as I've lost my old one! I also tried reinstalling the application one to two times but even that didn't work!

The application doesn't even opens most of the time. Despite having a good network speed ysing wifi, I have seen this issue in multiple devices. Need to make this app easier to open. Also, to switch in between accounts, we need to close the app and then switch accounts. There's some another issue coming now a days where there's a pop up saying operation not completed which is very irritating! App surely needs a rethink!

Disponted in your service through app and customer call. In app there no option for complaint register . I have to use that keya assistant which is useless in for my problem regarding credit card. Tried to call customer care but same over there I have to answer keya again. Mailed my problem but still not sure that problem will get resolved asap.

Even after committed for credit limits enhancing in spite of several reminders nothing is happening....and above all Mostly very slow. It has an option to book flight tickets, but it mostly shows no flights for the route even when flights are actually available. The moment you click on credit card statement, the app goes on a monk mode. But if by mistake you click on any offers, the page opening really fast. Crazy weird app. Not sure why this is so slow.

I had a very frustrating experience with this bank. First they entered wrong pin code for my communication address and when I asked them to correct they said you can only do it after 6months. They even refused to issue a physical passbook. Now my ATM is not reaching to me because of wrong password. Not gonna use this bank and will never recommend to anyone.

Been more than a month now, the app is not working properly. It asks for login several times. The app doesn't open quickly. It just keeps loading. And even after loading it doesnt open. Have tried re-installing it. But doesn't work. Can never rely on it for making payments via banking or upi. Worst app ever. I keep checking several times in a day if there is any new update on gplay for this app. Why so many issues in the recent times?

No proper customer support available. Earlier the process of opening account was easy. But now they ask for booking appointment. But it always gives error while booking appointment. Without full KYC you can load the money in the account but never use it. Also, their customer care number never work properly. Pathetic service. Better to go for other banks.

Was browsing through the apply section of the app as I was looking for credit card options available. The app asked me to enter my salary & I did. Nothing happened. When I tried other salary tiers, it said something like - this feature is unavailable due to internal bank policy. Well, here's a 1-star rating from the customer policy. Cheers!

It gets stuck at non scheduled times. Kotak team you will have to understand that you are banking institution. You cannot throw 'Something went wrong' error whenever you want. Improve the existing app and it's performance then move to other modifications. It is 21st century keep up or loose customers. FYI I'm already looking at other banking options because of such a bad app experience.

Worst service. I forgot my MPIN and not able to generate new one due to another mistake which their lazy employee has done at the time of KYC and now getting no help on call or on their APP. Zero balance account is like orphaned account. You don't get any support even though they know that people will deposite money in it. I have been stuck since long due to this problem and not getting any help from anywhere. It's very difficult or nearly impossible to reach to their customer service on call

Hi team, I never see this type of bad interface and bad features. I'm getting many errors when I do transactions. I have credit card but unable to do at least single transactions as of now what is the use for that card.in Mobile App credit card not showing also getting error occurred type of message. I contacted mail through your bank I'm not getting any permanent solution for the issue. If I wait for somemore days after will disconnected your service.

Never apply for a credit card from this bank. Worst experience. I have been using it for a long time and i came to know many things. They won't explain you anything which is necessary to you so that they can add penalties and many extra charges to your card. Most of the time their contact number also doesn't work. And many more problems are their which I can't explain.

I really appreciate the app. I really do. But there are bugs. One big bug is I get notifications to increase my credit card limit, but when I try to apply all I see is Java exceptions for session expiry. And when I go to check again it says I have already applied but it isn't and promps the increase limit notification again after a few days. It's frustrating.

The app is still not opening up. I am trying since three days it is showing an alert stating - "we are facing some technical issues please try after sometime". What is the issue that remains for 10 days! There is no revert from kotak even after emailing them. Also when I am transferring money from other bank it is not crediting even after my money has been deducted from that bank. Not able to open kotak netbanking url also. What is going on! Is the bank operating or not! Really bad!

Worst ever banking experience I've ever faced till date. No proper guidance to activate mobile banking and the customer care number isn't able to connect my call. It's a night mare. Moreover my account has been frozen when I tried to make a money transfer through the app. And my card has been blocked when tried to withdraw the money. I would like to give a zero rating if I could be able to. Not at all a good choice if you were to experience a good banking service. 👎

Forget about the app, this bank itself is the worst. There customer service is pathetic. Their customer care number is dead, mails are replied after a week, no live chat help, there's one dumb AI assistant which doesn't really address ur issues, u can't get help from a real person from the bank. If u put money in this, you better forget abt it, coz no one will help if it's stuck coz of some issue. My acc was closed without my notice, and my money is stuck. I can't get my money back. -5/5 star.

Whenever I tried to open this app its shows "we are facing some technical issues please try after some time".. i dont know whats wrong with kotak i really need to make some transaction but cant do because of this since 2 days iam trying and on top of that you guys dont even provide passbook, we as a customer have to depend only on this app to make any transaction which work whenever it wants and stop whenever it wants, if same thing goes i have to close the account in this bank, frustrated.

The app has some extreme safety features, which are impractical. Allows only 2 beneficiary registration in a day, does not allow > 25000 transfer within 24 hours of payee addition, limits transactions for one week after reinstalling the app or installing it on a new phone. All these are only irritants, they do not provide additional security. Also the keypad while entering account number should convert to numeric only keypad.

App overall is good, but has bugs. Tried to pay in petrol pump by upi through the app, although I only scanned qr once and entered otp once the payment was made 5 times in a span of a minute. Customer care was reluctant to admit that it's bank mistake , but was suggesting the possibility of "technical issue". If bank doesn't own up the app issues and losses suffered due to the app, then what is the point of offering 811 digital account.

There were a lot of bad experiences with this bank but i have been ignoring them. This time when i applied for an IPO and they rejected my UPI payments stating insufficient balance even though i had more than enough funds in my account was it for me. Their customer care is literally useless and there is practically no way to write to them about your concerns. Planning to switch my account to another bank.

One of the most useless app.. Nothing works properly.. It's been a month now I am trying to find out the details of my debit card but neither there is a proper email and the bloody phone lines are always busy - I wanted to use there services as I have a lot of international payments to receive but all this app comes up with is ERROR - USELESS....

It's been over a month that I applied for add on cards for my parents. Both in this app and netbanking I cannot enable POS, online transactions, etc since the error 'Your request could not be processed at this time. Please try after some time' has been appearing every time. Although the KYC submitted is in the format of Name, Middle Name and Surname the add on card issued is in the format First Name, Initial of Surname and then Middle Name which is a non-existent person.

While recharging Kotak fast tag through the kotak app, the money is debited from bank but not credited to the fast tag. The main part is even after complaining to customer care(4-5 Times) and mailing (10 Times) there is no response. I have paid atleast 5000 bucks whereas the actual cost would be only 2500, because the money is never credited. Highly recommended to not to go with this bank for fast tag purposes.

I don't really have a problem with the UI, but that's the only thing carrying this 2 stars, I've been trying to enable international usage on my card, but when I do that, it says "Failed due to some tech problems" please fix it quick! (EDIT): EVEN AFTER 5 DAYS, THERE'S NO RESPONSE TO MY EMAIL. I HAVE STARTED TO FEEL LIKE THEY JUST INTENTIONALLY DON'T REPLY AND DONT WANT TO ADMIT THEIR SYSTEM'S FAULT.

I have recently opened my account and even after completing whole process there to get registered as a user I couldn't initiate any transaction out there. I couldn't even reach my account There is a constant technical issue And I no customer care is working of you guys. I am really upset from this. I want to get it better

This is too much… I deposited 5000 rupees in my account and now it's been 47 hours almost. It's still not available in my account although it showed the transaction was successful immediately after I did it. Now I am trying to contact them and constantly not solving the issue, they are just talking about their new offers… it's totally ridiculous for professionals. I am going to take legal action against it just after the completion of 48 hours.

Not satisfied at all with mobile application, specifically for Credit card option as its not working most of the time, no card showing. Throwing errors again and again. Talked about the scan and option with your custome care but no resolution till yet. Sorry but its working like a government kind of website, being as a banker that should be smooth. If you still not able to find the issue, check the ICICI mobile banking. Their mobile banking like BANK ON FINGER, smooth with all option.

Please shut down this app since all the transactions happens only when logged-in via Laptop/Desktop. During a tenure of 1year, I have tried sending money from app, multiple times but never ever been successful... As requested by Kotak Team, had written to given email id but no one even acknowledged the mail even after 3weeks, needless to say, issue persists with no solution in sight! Thanks, but no thanks!

Pathetic service. I had buy a gift card 5 months back through this mobile app and didn't even received it yet. I called many time to customer service, I take follow ups many times but they don't care about your money and time. This is very frustrating. You cant raise your complaints on app and the customer care number is also highly chargeable, keya is useless. On your every 2nd question they have only one option to answer is keya (virtual assistant). Who can't even solve your problem.

Losses due to bad app. App hangs suddenly. If you have an open position you may be left in the lurch and losses would mount. Customer care numbers don't work and keep changing. And they will not give you profits of short selling. But will go for auction because we could not buy shares due to their app issues. Jugad style company. Nothing streamlined about the app and it's workings. Even website also hangs or shows wrong information. Last moment help also not available.

I'm just fed up... I'm unable to login this app... It doesn't allow me... This app already cancelled my mobile no. Verification more than 40 times... What is this... I'm so tired... I also sent email my problem on given email but still I'm suffering from this problem... I think I made a mistake by creating account because if I'm unable to open my own account then it's just a waste of my time or energy by going through their account opening process 😭😭

Not able to log in since 9th September when the app was updated . Tells to verify through sms. After verification, it shows an option to continue. After clicking on it, nothing happens. Fix the app. Update - Problem still not solved. After mailing the team, their response is " we acknowledge that there is a technical issue and our team is working continuosly to fix this ". It's been more than 45 days and your team is still fixing this. Update - Still facing log in issue. It will be 3 months now

Worst bank and its service ever seen. This bank deduct amount from your account on the name of cheque book and debit card without applying. While calling to their executive ( Completely unprofessional) argue that you have applied through mobile banking. Dude I know how to apply or how not. I think we should not continue service with such Chor bank and stupid staff. Even I know one person from this bank will read my review and will ask to mail. But I don't want to continue. Sorry.

App used to work perfectly and found it really useful and convenient. But now, it doesn't proceed beyond successful verification of the registered mobile number. Really disappointed, tried uninstalling and reinstalling, force stop, clear app data, nothing can make it work. Please solve the issue so that we can continue to be a happy Kotak Banking customer.

Pathetic service!!!! My bank account and UPI is blocked since more than 7 months now. Tried calling your customer care number but no response, wrote several emails still no response. Highly disappointed!!! If we're 1 day late to pay their bills we'll get several calls and emails day and night but when we try approaching them they're never accessible. Don't even feel like giving 1 star.

Been a customer of Kotak since when it was ING and never had a bad experience. But past few weeks, the app is absolutely a wreck. Doesn't load on mobile network and neither on wifi. Everytime "We are facing Technical difficulties" is displayed which is irritating as this happens to be my primary bank and primary app for banking. RM reports, the bank is facing Network issues PAN India which is even worse as that means only way to counter that is to change my bank. DONT RELY ON KOTAK PRIMARILY!!

Offers are cheating and worst online services don't use kotak bank. I opened a 811 account because of an advertisement which says get dream different credit card secured by Fixed Deposit. But since the day opened it I can't apply for credit card, even though I opened a fixed deposit with 15,000 it's been nearly two weeks since no I can't apply. I contacted nearest branch and called customer care no response from anyone. And it is worst now. I can't login into my mobile app, kotak is scam.

I was happy with kotak 811 until I tried recharging one number recently. Done a wrong recharge for jio because of the false information provided by this app and I lost my money. That recharge was for jiophones only but it was not mentioned anywhere in the plans in the Kotak app. It was shown under Special tariffs section. I lost my money and can't use that recharge anymore. Jio won't refund my money. But kotak app could show it as only for jiophones. It was your app fault and I lost money. 😣

Update. Rating reduced to 1. Pathetic experience recently. I need to transfer money immediately and I am continuously getting message that "we are facing technical error". If your app has so many technical error then resolve it rather showing this kind of useless message. Secondly if there is technical error then why i need to enter my mpin for so many times. In one login i have entered the mpin for 8-9 times. For every page it throw me out to page. There is no error msg to share.

I was fond of Kotak 811 and used to refer many people, now I feel it has worsened, so many bugs and issues. Never opens on time, neither does money gets transferred at once, most of time. If you have a failed upi transaction, you've to wait for days to get a refund, please be aware, you can't delay things, where money is involved. Hope you people make it more 'user friendly', than making it unfriendly. So annoyed, seriously guys, up your game!

It has became worst. There is problem in login, sometimes it logs in somestimes not, somestimes the app work, sometimes not. And why there are so many permissions? If a user can log into website without those permissions/details then why cant from mobile app without those permissions! Response from server is also very slow.

I tried opening 811 account . So when i started the process i couldn't complete that in one go. So when i got back, it started saying you have applied that already and you can't proceed further. It simply means that i can't open my account when in real i haven't completed the whole process because of some disconnection in the internet.

As I am more than the 3-year-old customer, as per my experience, when I transfer much amount into Kotak bank, then it deducts 200 Rs to 500, I have complained many to customer support but issue not resolved, I have no any services activated and no any Debit cards or credit card issued to me but it is still deducting the money. So I am giving this as one 🌟 Star, this is very bad experience for me.

I had rated this app 5 star in the past but I am changing it to 1 star. Since past 15 day upi payments and payments made through scan are failing..while processing it's shown payment failed however you get a text message that payment has been processed and even the transaction history shows deduction of the same amount but the other person or the bank does not get the payment. And after 3 to 4 days the amount is credited back. There is no point in calling the customer case. It's was of time.

Became a worst app now a days, from past two weeks it suddenly started running slow, taking almost 10-12 minutes just to open the login page. Even after logging to banking app, to perform a single transaction it takes another 10-15 minutes. Having a tough time in using this app. I also deleted and reinstalled it but the problem is still continues

I've been patient for a good long time now and even after 2 days, I am not able to pay my bills, keeps saying "unable to connect to bank servers" on my gpay and phonepay Kotak mobile banking app keeps saying "invalid sessions". Customer care is absolutely useless. Trying reinstalling the app as well, all my apps are updating as well NOTHING WORKS

I deposited 5000 rs but can't able to do transactions. When I contacted customer care after a long struggle they asked me to complete ekyc in one of their branch. I completed ekyc at one of the branch. But even after that I can't able to do transaction. They told to wait for one week from the date of ekyc completion. Now one week completed and same problem persists.

There is no response in credit card, that should need to improve. I paid double the amount what I used in the credit card I gone for settlement paid the amount, even when I paid it's showing in my cebil that I have not closed. I asked senior person in the credit card section simply saying that we can't send you any acknowledgement, We are not able to see the details of you and it is not showing, I don't know what happened to my money. Is they are hiding something. I have evidence that I paid.

Overall app is good. But yesterday was frustrating. Bank should be proactive in informing customers about issue in their app. I could not do important transfer and it wasted my lot of time. Through play store reviews, I came to know about issue on bank side. I was assuming it to be my phone issue. Bank was lazy in informing their customers. Pathetic service.

Worst ever bank, they are not bankers they are looters, deducted debit card charges twice, called customer care center, they told that they will refund the amount in 3 days, trying to call after 3-4 days the system is not recognising my voice, asking me to repeat, got sick after repeating and it tells at the end that you have exhausted your attempts to call, repeated the same things nearly 5 times. Will close my account asap. Will never recommend to anyone at any cost.

Worst experience with a bank which refuses to close your account, keeps messaging you every day to take action or your account will be closed, and also keeps pushing the last date further and further just so that we can use this app. How pathetic of the bank to not even let a person close the account who did not use the app even once. Plus if you try contacting them via their site, an error magically appears every time you want to close the account. I have no choice left but to file a complaint.

Very slow app. I've being using various other mobile banking app and their experience is awesome. On the other hand, kotak app is too slow. Have to make multiple attempt just to login into app, it's really so difficult and everytime they put the blame on customer that due to slow network unable to reach the server. I would have believe them if the same problem came with other app. I'm able to login in other apps, but unable to logic in kotak's app. Really disappointed.

it's as bad as its customer helpline! you get no help from the helpline number ever! Get pissed off calling on those numbers but they are neither gonna receive your call nor they'll get back! similarly, you have designed an app, dude at least make sure that you have at least the basic feature like details of a transaction or more information about the transaction! You are being charged for reasons you don't know, and you don't even have option or proper instructions to check the reasons out! 👎👎

When you know that your bullshitt business is not expanded to every corner, can't you tell us before opening bank account, now when I deposited the amount. It's like your account is freeze because of pending biometric verification, I booked appointment but no one visited, I visited branch and they are like you can't do that because your address is not under our service area. Now I just want my money back, can you tell me what should I do because your stupid app and customer care are of no use.😡

horrible it doesn't work properly and the funny thing is that when it doesn't work it blames your connection when everything else is working perfectly??????? not a modern bank as advertised customer care service is wierd you can't connect to customer care number you need to top up your phone even though you have unlimited calling in your phone its a paid service there is no toll free number ??? cheque clearing takes two weeks and no one has answers or any details they asked me cancel the cheque.

No testing of updates done before pushing it to users. Latest versions starting from 5.0.4 to 5.0.9 .. all are defective. Unable to go to login screen. On top of these earlier versions were complaining of unsecure third party applications installed on device. As if this app is the most secure app ever. Tried all sorts of options like, clearing cache, reinstall etc. Still can't reach the login page. Just get a message like Unable to Process current request. So finally uninstalled.

worst app...money is debited from my bank account but not credited to benficiary...tried to contact customer service several times but those are not answering the calls.... worst experience of calling customer service number of times and fed up with these guys... Don't use this app...if the money is gone, nobody is going to clear the doubt even if you waste all your time for the help..

This app shows my purchases from credit card damn slow.. it takes upto a week. Payment reversal and other things reflection in app is also slow. I did a purchase of 11K INR 7 days ago and still there is no update in my EMI section. It shows that ' No transaction found over 3000'. Why do you make an app if you can't make it rightly functionable!