GENBOLT CAM

cannot update app

fails to deliver Limited access to control camera.

good performance/price ratio, and reliable.

it's so disappointing I can't share my own Camara to other devices it's it's so disappointing and it's the same email and password I have

Superb cameras

very easy app to use

Good app and works as advertised

Great camera app. Using it for years now, used on a S21 all the way up to my S25 now.

Foarte ușor de folosit, nu am avut probleme până acum cu aplicația.

Poor service. To expensive to only be able to save low quality video to cloud. 4k camera but only saves 720p files to cloud.

these cams have done a great job I brought inside and outside cameras and they record perfectly. Great app great camera definitely the best I have brought over the years.. had a little trouble with connection in the beginning but a small adjustment with the router made all the difference..

the app is doing it s thing grea but the camera is quite good, the image is great day and night, it s funny that you can talk and hear with the person on the camera.

Excellent Customer Service! I had a problem with my camera — it wouldn't connect to my phone, and I couldn't perform a reset. I contacted customer service by email, and they responded very quickly with some suggestions on what to try. Unfortunately, their advice didn't solve the issue, but Genbolt sent me a brand-new camera to replace the old, non-working one. The new camera now works perfectly! Thank you so much!

Because these cameras are so cheap I bought one as a proof on concept to protect my fishery where there is no power. The Camera was easy to install and easy to get working. The picture quality is easily as good as we need to proof of concept is now the finished installed device and we have purchased a second one. I made an error with a subscription but the customer service was far better than expected and the issue was very quickly resolved. I am very satisfied with the outcome.

Very good application, has everything you need.

Easy to use app, working wonderful, the camera that I have charging well and stable on settings. also good quality video

When using multiple cameras seems very lagging to link to cameras.

Very happy with the camera, used it for the first time a year ago for a few months, and it worked nicely. The customer support was and still is fantastic and generous. The dual camera is an advantage.

I have been using them for years. But recently found that the recorded audio is muted after playing for a good 4-5 minutes only.I have to close the app and open again and continue to where I left. Had to do this the whole day! So trouble some! I hope it will be fixed soon.

Cam has been reliable for almost a year. Battery has stayed charged at all time, from solar.

This so far has ease of use and the layout is good.

Always ready to resolve any issues you might have.

whole thing including camera not working. Looking for replacement brand.

excellent I'm impressed

The easiest camera setup app I have come across. I now have 3 Genbolt cameras, (the indoor pet one can be run off of a cellphone battery bank!!!) can't say enough good things about this company!

Outstanding customer service! I have had a few issues with connecting to my phone and the cloud storage, mainly due to me being a numpty, but customer service via Email is excellent. I have 2 cameras and I am very pleased with them. Both are on the app on the phone, and others in the family have them on their phones too.

this app is a lifesaver when it comes to my cameras. would not be able to make sure my home is safe without it.

easy to install , simple to manage, cannot fault this fantastic solar security camera . great value with 1st class customer services given by the company. great features, rolling monthly contracts n if required well developed & easy to navigate :) very happy 😊 really refreshing to deal with such helpful people 5☆ all round

Having major problems with it disconnecting from the Internet

I have camera since long I have no problem with app and it working fine.

camera is clear and easy to use as well as this app. no issues at all

Multiple issues connecting, setting up email forwarding, notifications constantly breaking down, and unfriendly userface. Constantly badgering Pop ups trying to sell subscriptions...

Cameras worked great until the latest updates. Now they no longer connect. What a waste of money. Useless if we actually need them

Since today's update, the app is now working fine. Edit, the app has stopped giving notifications when it detects human presence

App stops working after June update asking for permission you can't give it. Get older version from a pure APC or k.

Latest update has destroyed the app. Can't access cam or files. It's asking for permissions which it already has.

worked great for years, now strange warning message about read/write permission which I can not find in app settings. can not access cameras anymore. please update app or explain how to remove message. very disappointing 👎

ask me for extra permission that I cant even give... so they can access my phone and my data! you are a camera app...will never buy again

Cameras worked fine for years and today you have changed something and now all my cameras are disconnected and I have a pop up message asking for some bizarre open file read write permission which i cannot find or understand. So you have now bricked all my cameras with your updates. Hopefully you will sort it soon. Very disappointing. If this isn't fixed soon I'll have to bin all my 4 cameras and I'll never use a Genbolt ever again. Well done Genbolt 👏

this apss dosen't work good.

Live view works, but Playback and Folder do not open on Google Pixel with Android 17 after the latest security update. The app asks for storage permissions that do not exist in Android 17. The same camera works correctly on a POCO phone. Please update the app for Android 17 compatibility. I have the latest firmware ! Please fix this!!

After update the camera becomes unavailable on the app. Worked fine for years now got to throw it away.

solar wi fii camera purchased from Amazon ntry to install app. Not receiving OTP. purchased from Amazon.

The app works well; however, I needed to reinstall it a couple of times before I started receiving notifications on my phone.

love it

why has this app all of a sudden just started flashing black screen and white screen when I run the app?

This is the bad Chinese thing i ever had in my life.

so frustrating. I'm cornered into keeping this camera until I move there in a few months. the app is garbage. only records and works when it feels like it. switching to Reolink ASAP.

rubbish, terrible app, now even worse with constant pop ups trying to sell cloud storage. one star is too much

pretty easy to use

App works well and is user friendly.

Offline sleep. Offline wait to connect. Offline. Cam seems to be more offline then working. Awe

the app is intuitive, camera is good quality, also what I noticed they are doing all the time updates Wich is a plus

I've currently got two of the same cctvs they've got two cameras in one I said first one over 2 years now the now it keeps playing up over a recent months really it's unusable up until recently it's been brilliant the new one I got just over a month ago typically because I could look at my money back keeps breaking off the internet so you're watching it and then it goes off and then you got a try and link up with it and then it goes off will rectify review if they sort camera out

Great experience with this app

first camera wouldn't connect to the app, sent that back and got a new camera. still wont connect to the app

camera broke and wood not work at night after a few months

they're great cameras

since the new app update none of my cameras are connecting. The cameras have been working perfectly for a year and now I can't connect to them, just forever loads. My cameras are working just the app isn't. Problem with live viewing not at all or taking forever to load.

rubbish can't pair it with my phone No response absolute waste of money

use to be good now it stopped working after a year. bought 2 new only used 1 so when the use one stopped working took new one out and it's same not working. it's planned obsolescence!

best camera on the market great customer support

rubbish Don't bother l had to change my phone and l couldn't login to my account no more and the aftercare is very poor

the app and cams continues to work well - but after adding a new camera it now triggers a constant pop up nagging ad to buy cloud storage... we know it's an option, but we also need an option to disable that nag.

terrible app, fails without reason regularly, slow and laggy so you can't check cameras in a timely fashion. the cameras themselves are cheaply made and do not function as advertised. avoid.

only work in wifi....not on phone data

This app needs an upgrade, giving us more options than it currently does. I should be able to control when it records and what it's recording. For example, I'd like to choose whether it detects everything (cars, wind, passersby, etc.) or just human movements. Not being able to access these options is frustrating, to say the least. I'd also like to be able to record at certain times of the day instead of 24/7. At this point, it's just a way to be charged for wasted storage and excessive data use.

superb picture, easy to use ideal to keep an eye on property while away

very good camera

after investing in 10 double camera IP cameras from genbolt. I was expecting a good quality App. it's absolutely heartbreaking using the app when this stupid ridiculous pop up from genbolt to purchase their cloud backup continuously pops up. Genbolt please update your App to remove the constant pop up advertisement for cloud storage. it takes up 33% of my screen. Alternatively I will be leaving 10 negative reviews for every one of the 10 genbolt cameras I purchased on Amazon.co.uk

couldn't add a device, the app detected the camera then asked me to select a photo? why?, even if I selected a picture it just kept going back to the same prompt, so basically useless

Using two dual lens cameras in this app delivers smooth live view and playback. The online setup is very easy, just like the user manual describes. The option to add a second and third user is unique to the Genbolt app and it makes the experience more appealing.

keeps crashing and doesn't recognise that I have paid subscriptions

I satisfied & very good this Cam😍

Works good.

don't bother using this app or the cameras. the cameras itself are great, but the moment you change wifi router. wow! what a pile of ****. you have to be connected to the wifi to change the router name/password 🤣🤣 put an ethernet cable in. not interested. never buying this again.

Camera worked amazingly for 2.5 years and with this app, I remember it being no hassle, easy setup, set it and forget. Then something happened, whether it be my updated wifi network, but judging by the recent reviews left on this app as of late, I think I got double whammied on what should have been a simple reconnect and whatever the heck else is going on. My camera will not reconnect and in fact can't even be re-added! Was super satisfied for a really long time, but now, I can't wait to be rid

no longer works after updating on Google pixel. edit- had to uninstall and reinstall. but still not able to setup my 2nd camera

It constantly disconnects whenever I try to tilt the camera angle through the app.

no longer loads. l will have to replace the cameras and add genbolt devices to my 'Do not purchase' list

I have four cameras attached to this app, and all work fine. It is quick to recall and records 24 hours a day. I get around 20 days on a 64gb card. The quality of the records is perfect too, even at night. When I had a problem setting up, Customer Service replied within an hour. They are very knowledgeable about their product and will stay with you until it is sorted. One of them had a software malfunction after a few months. No problem, it was replaced within three days. Brilliant.

had nothing but problems with this still not working waste of money 😡

It is a great software. Very easy to use. The camera is great too. The picture quality is very clear.

Excellent PTZ cameras that do everything required. I have them front and back of my house. Excellent clear picture and pan and tilt and zoom feature is great. App works fine no problems.

Can't connect to camera at all.

crashed after recent update

No longer works on Android. disappointing. Genbolt tells me they have a new version but still not released on google play. Not transparent at all what is happening. Service needs improving. Cameras are good but software needs a lot of work.

Since last update we are not able to access our cameras. getting an error message saying camera is bound. Tech support said they have a bug but haven't been able to fix it yet.

can't even get the app to work. Need to register an account to even be able to pair an account. Repeatedly gives a network timeout when trying to request email verification code. Tried different phones and networks, nothing works to get it connected. without this, the camera is essentially a paperweight

Since the last update I can't access half of my cameras. Getting a message they are "bound" and to contact the owner!

this app has to be the biggest load of bollocks. can't even set up my new camera because you can't email me a verification code.. support don't reply.. waste of my time and money.

since May 27th the app force goes back to the home page on the app I can't view the cameras or change settings will change once this is fixed

Bad bad bad and worse. 2 1/2 hours on line and they still couldn't make it work.??

Great camera and app to use!!

OK 👍

shocking the connection is always dropping, I have reset and rebooted but still drops. it's such a shame because the camera is amazing

Unable to install new updates regularly

only had it a couple of hours now nothing on the app will load, nobody on support will answer me, it will be getting sent straight back

Push alerts from app are delayed and very inconsistent, the app wont wake my phone to tell me there's someone at the door, I get email alerts every time but they are delayed by around 30 seconds while it uploads the images so is understandable, Genbolt is the only app I have that doesn't wake up my screen with a push and it may be the most important app to be reliable /:

Like it

These "security" cameras are useless as the ability to quickly and reliably view them through the app doesn't exist. Never once of me opening the app have both cameras purchased from genbolt been available and online for me view. Pathetic *** As per my original review, I am willing to change my negative stance if for example, a patch or update fixes the issue mentioned in original statement. Interested to see if the GENBOLT brand will get a lifelong customer out of me for future purchases.

Same as some other reviews... was working fine till 7th December now I can't use it... let me pay for more data £45 !!!! But app crashes and says there's a bug ? Please fix this , what good is a security camera you can't see with...

Could not set up the camera with the app. The camera would not recognise the QR code. Even the QR code on the camera box to link to the app didn't work. Product returned, will try another brand.

Sharing cameras in now almost impossible. Always getting a shared failed error. And now I have to reboot my phone every time I want to look at a camera. If I want to switch to a different camera... Reboot my phone. I liked this app 2 years ago but now I'm considering changing brands!

Was a decent app until it started demanding registration in July 2024. Update Nov'24: Looks like each camera now belongs to a single registered user, so you can't add it to another user's device without explicitly sharing (giving their email address). But the sharing submission fails! All looks like an email harvesting exercise.

I bought two & can't get either to get online, one of them won't match up to the codes given on the side of the device ( would not find it to scan) it just kept saying we were off line but checking everything clearly we were not,something is wrong somewhere, it is so frustrating, after trying it again and again you just start to get mad & fed up with the whole thing& the worst thing is ,is I think the time is up for sending them back to get a different type to put up. Totally fed up!!

Used this app for over 2 years no issues. Until now when unable to connect to camera via mobile thus rendering camera useless. Hoping for a quick fix soon...

The latest update caused the camera to stop responding. It no longer works at all. I was planning on purchasing two more but... I have reconsidered in light of this destructive update and the sudden requirement to register.

Absolute garbage app! No matter how many permissions I give it, It won't send notifications. The camera turns off all the time buy something else.

Absolutely terrible. Doesn't connect, doesn't show motion and when trying to do live view it either takes up to 3 minutes to load or doesn't load at all. So if someone was breaking into my house they would be able remove every bit of property I own plus the dog and I wouldn't even be able to see it on video until 3 hours later 🤣 by which time all my belongings will be on market place and my dog will have a new family. Would make a great a dummy camera. DO NOT BUY THIS CHINESE CR@P

Notifications are delayed by about 5 minutes when phone screen has been off for 5 minutes... Vehicle detection alerts constantly due to parked cars... Cruise mode tilts out of preset positions after while... Can't draw 4-box motion detection for safe zones like on desktop app, only 1-box in app... Humanoid detection detects trees, mailboxes & chairs... Needs a major update (especially for notifications) or I'm returning these 213 & 213x cameras, they're practically faulty.

have now changed my review its working a lot better than it used to 2years ago which to say it lasted that long is good as a lot of other makes has died after 1 year of being outside.. log on still can be slow esp after alarm notification but other times logs on quite fast.. generally would now i would recommend it..

Bought one of their 4G cameras, and I returned it straight away. Both the camera and the app are absolute rubbish. If I could give it 0 starts, I would in an instant.

Whole the app has improved quite a lot, I still find im having to log in randomly not everytime but, the other issues have been sorted by some good support that fixed 99% of problems, the cameras are amazing for what you pay, a Swan setup I set up for a friend is terrible the app is ok but cameras continually give false alarms and cost $200 for 2 little cameras with terrible resolution no real zoom and are static so I think that Genbolt have great cameras with decent zoom n night vision is great

Can't set said for camera to connect to. It's greyed out with unknown said in the field. Also, opened the camera and found only one antennae connected. The unit is now dead.

Records when nobody is there, but doesn't record when someone has entered the detection area, spot light stays on all the time at night, if you reboot, you then have to remove and reconnect to lan router before able to reconnect wifi, all in all seems useless unless you want to sit and watch it all the time.

Glad to be rid of it and the camera. The camera refused to stay online. Sent back the camera and uninstalled the app. Hope that I never see either of them again.

Great Camera, not a great app. This new Genbolt camera replaced a camera from another manufacturer. Camera works great, easy to set up. The app installed OK, detected and connected to the camera and works. My problem is the alarm notifications don't come to my phone until 20 to 30 minutes after the alarm event has happened. Old camera app and Blink cameras send instant notifications but not this camera and app. So not a great security system.

Not reliable. Sometimes it will not send a stoll picture to my phone. The video playback crashes. Error message say the app is buggy and to look for an update.

Keeps saying check notification in settings but there is no notification and not recording to SD. SD card is brand new and formatted please respond

The app works well, I like it saves alarm sensor trigger. I do not like that when I do time play back I do not see away to save it. For this reason I gave it a 2 star

Basic functions exist but needs a key feature implemented asap. It needs the ability to draw or select gridareas to monitor and alert upon.

Detects the camera but won't connect. Reason could be that the port numbers for rtsp and ptz were changed within the web interface. If this is the case, then this is just unbelievably from the app to use hard-coded ports. I couldn't be bothered to verify this as I used Tinycam Pro to access the camera.

Very happy with the GenBolt out door camera with floodlight but this app... oh dear so clunky and primitive!! No video thumb nails, just a huge list of recordings ugh. Also unbelievably you can't delete individual recordings!! Wish it had a central account you can log into to manage cameras. With this app you need to re-add every camera manually on EVERY device you use it. This app needs updating for the 21st century!!

Best camera around clicked all the right boxes for me eg: clarity,distance night vision highly recommend.

Cannot get to save anything to memory card most times definitely cannot deal any pictures but yet it saves them it is the worst camera in the worst app I've ever seen in my life it's horrible and for the money it's just not working I have $50 cameras that are worth more to me than this $100 camera worst product ever do not waste your money buy something else

zones dont work and the constant change of default location is annoying

The camera can return to center after tracking fixed for newer camera 2021. Best Camera.

Some useful features, but I prefer Onvifer and the pro upgrade only costs <£4 . Pro option has very useful features.. multi picture view, simple view switch and record to tablet/phone memory. Genbolt( and others) only record to SD card in the camera...

Its ok. The only problem I get it keeps disconnecting every few minutes and I have to reconnect again. Frustrating

Terrible app. Downgrade to the eye4 App, BIG TIME. camera keeps connecting and disconnecting. App is slow and laggy. The old eye4 app is a million times better than this but my new camera won't connect to eye4 like my old camera will. Stupid

Overall 3 out of 5. — Forced fullscreen mode (no preview in portrait orientation) — No option of changing WB for indoor evening light (unpleasant yellow-greenish tint persists) — "Keep running in the background" checkmark won't remember user's choice

How can the IR be switched off at night? as when on i can only see its own reflection in my window, i cant seem to find out how to do it, i don`t want an outside camera.Seems to be a decent enough camera with good clear vision during the day

Camera works for 1 or 2 days. Then it won't connect to the WiFi . Have to reset the camera to factory and go through the wifi set up all over again. Pain in the butt. Would not recommend this camera because of the software.

The app user interface is pretty dated and clunky. It crashes quite a bit. Most of the limitations (eg. Wiki password cannot be >16 chars) could be baked into validation of the text box. Why I have to depend on the manual to find that out is beyond me. All in all, a 1990s user experience.

It's a horrible app it does not record 24 hours a day most of all that did not record at night when you need it the most. You never see what's happening between midnight and 6 in the morning in this app is the most stupidest thing I've ever seen in my life. The phone number in the technical department when you call them refuse to do anything about changing the app so it works better all they do is give you a run around with a bunch of stuff you could try to do it to Tinker with it it's retarded.

App was just updated. I rebooted the camera remotely, and now it won't connect to any device. I had rebooted it many times before the latest update, and never had a problem. Tried removing camera from app, then added it back, no change. And yes, I pressed the correct button.

Very good, but I wanted to see humanoid tracking and other alarm not just motion.

pretty good app with some needed features. would be good if you could set motion alarms or to record only at certain times during the day so I dont get alarms for normal activity during the daytime.

i just bought the camera and downloaded this app, so for not the greatest experience in using the app to move the camera. i swipe left i swipe right and the camera may move or it may not. zooming in and out finger comands work, but if i want to look down im out of luck. id highly recommend putting arrow buttons to navigate the camera just like you have on thr desktop verson. swiping just doesnt work

Clunky.... worked fine for a week, now my alarm recordings never play. It sits on the losd screen then says video finished without playing. wifi at camera is fantastic so unsure what the issue is.

The Genbolt cam was a possible solution to location problem and it was just networked into my system and no app was required. Recently needed an eye on something and used it in a remote location with less than average WiFi. This app is well thought out, met my connection needs and of course notifies me of motion so I get a site photo..can open the app and view the site..and even listen and speak to the site. It runs great on my Android phone and also on any of my Android boxes. I no longer work much with P2P and networking..but this app is prime for what it does!