Narwal

App has good amount of controls over the robot and dock, but finding specific controls is hard. You can't have schedule for different floors, restricted only to main map. So have to manually set the map, and start the process. Once work is done there, even if you place robot in main map, until you switch to main map, the Recall option doesn't work. Device sharing doesn't work either, just a gimmick, no invite sent, even after multiple attempts. Mapping, cleaning, mopping are solid. App's average

it was really great to start but now I've been having issues with the app crashing. today the machine just gets in one spot and goes in circles

downgraded rating since they started ignoring freo x plus. go button to enter device homepage doesnt work

app is fine but vac won't bind now so I cant control anything

after update on 28th Oct, App doesn't connect to Freo X20 plus Robot. It shows network error

since yesterday (& your latest update) the app no longer connects :( I just keep getting this message Network connection error The robot experienced a network error. Please restart the robot (long press the Start/ Stop button for 2 seconds) and open the app again. If the error persists, please contact Narwal customer service

after last update, nothing is working properly. fix all bugs immediately

The app used to work ok. But today the app was horrible, the robot stuck and it never notified me, until I go to see why it hasn't finished... then the robot disappeared from the app and now I'm unable to connect with it.

terrible app. forgot my robot so I cannot use it any longer. won't allow me to login because it won't send the verification code to my email.

Narwhal servers are currently offline which made the app completely useless and turned the vacuum into a brick. Think long and hard before you buy a narwhal vacuum, it cannot work offline.

mapping is trash with no way to correct missed walls or correctly split rooms, so bad I might just return it to get a better mapping, literally the worst part of the vaccum is the dysfunctional mapping, if I have a stairwell with walls all around it in the center it will not detect it and maps a donut without walls in the center not allowing me to split the rooms because it won't add the walls

terrible mapping feature set. don't even have the ability to create virtual walls for a flagship flow 2 device. can only create thick no go zones. good hardware but software makes it near unusable. had to return my robot even though I so desperately wanted to love it.

The app is feature rich, but not the most intuitive. Settings icon should be a standard gear cog or three lines, not a weird hexagon for example. I wish there was a way to have the robot skip an area but continue cleaning the rest of the house like roborock. The voice commands are completely useless, not AI. It understands our cat better than us! Also, it randomly says "I didn't catch that" when we weren't talking to it. Had to disable voice. But overall, scheduled tasks work and the app works.

The worst

wifi connection 2.4GHZ PLEASE UPDATE 5ghz

Was great until they removed the ability to set "Dust Emptying Frequency" to after (or before) every job. Now, even on "High Frequency," it's not enough. We have two German Shepherds. The shedding is ridiculous, but previously I was able to split the floors of our house into multiple jobs so it would empty the onboard dust bin enough to keep up. Now, it ends up dragging a pile of hair around hanging out the bottom and I have to intercept. I want the force every time back!!!!!! Please!!!

A flagship model unable to do basics like moving the base station without losing all maps - old robots like the RoboRock S5 could do this easily. The company is dishonest about the capabilities.

absolutely pathetic, if I could give it zero I would. freezes after ten seconds so now have a thousand dollar paperweight sitting in the corner. absolutely no reason as to why it does this, have uninstalled and reinstalled multiple times, done everything it says on Google and narwal itself is absolute trash for any excuse as to why this is happening. would never buy this brand again if this is their idea of customer service and their idea of how a system should be run with a third rate app desi

Stopped working after a month. App refuses to reconnect robot to Wifi now (yes 2.4, yes all permissions enabled, yes signal is strong) It is a joke! Wifi was fine for a month and now the robot is a glorified paperweight. Would never recommend these products to anyone.

initial approval work good after few updates all messed and maps also not working properly. not sure why but regrating after using this.

THE app of this Robot was nice

the app doesn't work very well for me. I keep having to uninstall and reinstall everytime.

Recently when the robot got struck, the app would become useless and can't enter the command/details page nor do anything like recalling the robot.

The app is good! working effortlessly. But there is one suggestion that there should be a memory function for the area selected for cleaning in secondary maps. Because I have to keep selecting maps every time whenever I have to start a robot for secondary maps. Thanks!

The latest app update (and the previous to previous version) broke remote connection over mobile data. It now only works when my phone and device are on the same Wi-Fi network. This used to work perfectly earlier—please fix this bug! edit1: it was fixed few days back and broken again, hope QA is done properly!

Since update can not control the device. Uninstall app and reinstall, it still can not get into the device. Need to fix this

Worst experiance it doesnt have While that robot cleaning room A it doest have option to change preference while performing task to vhange to room B or kitchen while cleaning room A like others robot have very frustation experience and I also mail them to implement this feature from 1 year but no response. they thought they sell there product and stop giving updates. please no one purchase there product you will regret this purchase. Go for another brand which gives best app experience.

more updates required like, suction power displayed in app and water tank water level showing in app and after empty water tank the app send command automatically to robot gor stop moping , this update is missing on app

Can you please write an app for Windows or Linux. Not everyone wants to run everything from their phone. You're phone app is buggy, and not intuitive.

אפליקציה זבל כמו הרובוט עצמו narwal flow 2 והיבואן רונלייט עוד יותר גרוע משניהם. שירות מחפיר מסתירים תקלה סידרתית בשואב הזה. מנקה חצי חדר ורוב הפעמים רושם כל פעם על חדר אחר שהוא לא נגיש למרות שכן (הוא בכלל עוד לא הגיע אליו) אז איך הוא יודע שלא נגיש? פשוט מוצר זוועה להתרחק כמו מאש

keep crashing recently and fail to connect to robot.

In a multi story building , the app doesn't offer customizable modes for vaccuming or mopping , it's only available in the ground floor , pls fix that

this app is terrible. I already have a questionable relationship with the vacuum that has gone down the stairs 3 times for no apparent reason. but this app keeps giving me a connection error that doesn't go away until I delete and add my freo x 10 vacuum again and again and again. This app is the reason I'll never buy a narwal product ever again, what a horrible user experience.

charging limit (80%) and on/off robot through app features should be present in the app. continuous charging can affect battery degradation.

featureless app no features

the actual appliance is great but the app since the last update is terrible. the app loads and then auto closes every time. I have to try quickly click into another part of the app to stay open to start my device. it's a terrible experience

While it's not as fully featured as the Roborock app, it has all the important features and it works fine. Sure, the mapping in the app isn't the best and I do hope they improve it but it does work. Most of the reviews seem to be rating the app badly based on problems with the vacuums and not the app itself. IJS. It works well enough and hopefully it will keep getting better with future updates.

reliable

Update completely broke the app! Whenever I try to click on my device I see the map momentarily then it goes into new setup mode for a new device.

My first robot. Still no issues with app or robot. Battery died and it was very hard to find OEM replacement for it. Fixing it for myself saved me around $240-$140. Find a better brand.

The Narwal app is undoubtedly the WORST app that I have had to use. There is no central page to access commands. There are sub menus EVERYWHERE! - under words, in corners under graphics, under symbols... Tonight I was unable to find a way to decrease the size of an interior room. After most runs I find it a foot from its base, dead after being unable to get into the dock and then dying overnight. I'm just so tired of fighting this dang machine. I have 3 other robots and have no difficulty

terrible app. worked well for the first 6 months. I had it of 2026 had to uninstall and reinstall now. it's absolutely terrible

keep getting network issues since this update.

The worst robotic vacuum I've ever owned. Clunky app, vacuum continually keeps going on no go areas and getting repeatedly stuck on areas like fan legs, chair legs, etc. Useless. Avoid this brand.

Good

App is updated over the weekend and now there is no room/zone option to select on homepage and robot fails to enter the dock after work is done. Fix this asap

does not connect to the base or robot

worked well enough for a while but got very dumb recently. even during the best of times it takes the robot 45 min to do what a human can do in 5

When the device is charging, the Home screen only shows the battery percentage. The charging icon (🔋⚡⚡︎ ϟ) and charging status are missing and only appear on the Device page. Also, the Device page shows "Standby" even while the device is actively charging. It should display "Charging" until charging stops. This would make the charging status much clearer and consistent across the app.

I only have one issue with this app but it's a significant one for me. When editing maps, where you want to add a no-go zone, carpet, or furniture, positioning of these is largely a guessing game because the map does not show you any of the items that the vacuum sees such as furniture, legs. My robot keeps getting stuck on a throw rug, and I just want to tell it to avoid that rug. But because there are no landmarks, I have to use trial and error to position the zone.

The app crashes all the time.

since the latest update I can't interact with the device during its clean via the app. the functions to pause, resume and return don't work.

For a 1200 robot it is weird that there is no sensor or information on water levels. The robot is great, the app works well, but you have no information at all when the water is out. When the water is out, the robot will pause, without notifying you. Until it cancels for pausing too long. Put a clean and dirty water sensor in there (or an estimation within the app)

unusable!! I have been having problems with this whole entire set up not just the app. the device worked fine for a month then suddenly, doesn't connect to app. doesn't follow set map. I tried to contact customer service for the device, and was told to send it i for a look over but simultaneously getting told its all on my end where the problem lies. its not on my end.. my internet router is new and latest model from service company. no other device in my household has had any issues connecting.

there should be a option in setting, when doing vaccuming pr mop and vac , an option for increase or decrease sunction power or moping mess at dedicated desired position in the map while doing so. suppose in my home there are certain area like around basin area or bathroom area where more power vaccume or mess required. however in normal mode everything is done on same setting if option in setting then robot automatically increase power to that marked area on map everytime without worry or manua

cool robot

You are froud with customer. Commitment not fulfilled. pls not trust

Fail to work, trying to delete and reinstall.

I hate this! Everything is too small to see, and you can't zoom in. It's not intuitive. It hallucinated carpets, I can't get it to clean those areas. It keeps getting lost when I'm not there and if I don't rescue it right away it stops the cleaning and I have to start it over again. It won't just finish the part that wasn't done, it won't do part of a room. It takes more than 24 hours to vacuum the house even the rare times it doesn't get lost.

WAS great until early July ? Unsure if App or Flow was updated recently (both are automatic) but now most things don't work because Flow drops off network every few minutes (and ONLY my Flow robots exhibit this issue - no other WiFi devices have issues. Cycling power, re-connecting to WiFi and even re-pairing base and robot don't help. Can't even view robots cameras any more (previously worked great). PLEASE restore old robot firmware or App to fix this ASAP!

Useless app. Cannot connect to the Flow 2

love the app but now it needs album permission which isnt in my phone settings :( need to screenshot rather than pic

the app was confusing to navigate and didn't do anything useful. Every 5 min it says robot lost return to station. It would only map a 5ft by 2 ft space as well. I followed all of the guidelines and problem solving tips. I contacted customer support multiple times and they keep saying they will escalate the issue but don't do anything. Robot is awful, I highly recommend choosing a different brand.

The application crashes whenever I select a zone. It worked for a year , I have already tried reinstalling the app and resetting it, but the issue still persists. It's also very difficult to reach Narwal support for assistance. conclusion - I cant use this feature

needs improvement, mapping and positioning is not accurate

honestly, I haven't used the app yet but they have already given the 1st impression of being highly unreliable. the support team promised that product will be delivered within 4 to 5 days. and now I see that the product is ready for shipping after 4 days?? and Maybe delivered in 9 days. wth????

my freo x10 has become moronic in the last couple of months. it will work fine, then sit and literally spin, then take off in a random direction at high speed until it bumps into something. sometimes it will spin for a few minutes in the middle of a room then announce it is trapped. if i tap the power button it resumes with no problems. you broke the algorithm. please fix it.

The room management in the app is killing me. I can't split the major rooms in the house apart at all. They also need better translation to English so you understand the settings as you look for features.

i'm using freo x ultra. recently it has started giving "mop module error". I've checked and there are no obstructions. and this app is of no use, cannot even connect with the service team.

there should an option of duplicate map because have to map 2time then

Narwal (Freo) Z. Ultra and I met over two years ago. We had a rocky relationship to start. I didn't understand him and he wouldn't listen. Things quickly turned around after some counseling. We still have minor misunderstandings occasionally. But we have come to an agreement. He does what I ask and I let him live in my kitchen. Happily ever after.

Won't allow login/sign up. No matter what I put in the email address, the login/sign up button is greyed out. I almost bought a vac. Glad I tried the app first. Worthless vac with no app. Even when I created an account on the website, entering those credentials into the app results in 'no account with this key code was found'.

no option to edit, delete or resize carpets after detection....you need to remap. it won't allow the robot to cross a no moping zone to mop behind it. too many restrictions. it's not for advanced user and you don't have control over the robot.

Not able to connect. please fix

awful robot, awful software. This is the first robot vacuum I've had where I run upstairs to grab the manual vacuum because it's quicker than figuring out how to get this POS to vacuum my rug

As of last week the app is completely useless. It just says "network error". I have tried restarting my internet and router, restarting the robot, restarting the base station, unbinding and rebinding the robot, connecting from mobile data instead of wifi - nothing works. After rebinding the robot and connecting to wifi the robot literally says "network connected successfully", then the next thing the app shows is "network error".

App is well designed. Recommend doing any map editing in tablet. LATEST UPDATE REMOVED AI (Freo Mind) FROM SCHEDULED TASKS.

Connection time out message on both devices this has been installed to. I don't know if their server is down or the app is broken as there is no meaningful error, but I'm on a stable 2.4 network. A few times it reports nothing at all but doesn't do anything either. I have been able to log in a few times but the app cant see the cleaner. There is also nothing on the cleaner to indicate it may be attempting connection. Simply unprofessional software!

App does not proberly recognize new Narwal Z10 Turbo during set up and instead assigns it as Z10 Pro. Some functionality is difficult to find. I otherwise find the app and interface well designed.

Narwal S20 pro is not showing up, its not part of the supported devices eventhough S10 is showing as an option to add while the latest wet and dry vacuum is not!!!!

Good

App and device works great but schedule cleaning not working at the exact time. please look into it.

Horrible. Slow, clunky, confusing. Hard to operate.

This app has suddenly started sending me repeat notifications every few seconds (50+) when a task is blocked from starting because another task is running. This is new behavior. I have tasks that quickly follow each other every day, and this has never happened before. I reached out to support and they were completely unhelpful, saying this is formal behavior and insisting "the scheduled task will run properly only when the robot is idle and on the dock".

after installing new update, robo is moving very slowly and sluggishly

I use the Flow model and it's really amazing. The app may not have as many functions as other brand, however, it is enough and easy to use.

good app, but please introduce an option to skip one room of multiple rooms are selected , if doing manually. I need to have control as per the environmental changes .. skip room option wud be beneficial. getting original parts for my freo x Ultra , eg. the roller and it's casing , pads, the small plastic grill between the exhaust filter, side brushes and center roller . also introduce a self diagnosis feature so app can tell me directly what's wrong and how to fix it, rather doingchtgtp

EDIT: May 2026: And now I flat out cannot select one of the rooms of my house. Garbage. Super unintuitive I haven't used an app this bad in a while... and I have to in order to use the vacuum. To clean a secondary floorplan after I've mapped it, I have to edit a map, tap map list, tap vacuum, then drag an area that includes the entire floorplan and then go. My top floor includes a small amount of tiles, but I can't mop and vacuum because the total area (mostly carpet) is too big. Utter garbage.

Outstanding app....very easy to connect...lots of options and works very well with my Freo X Ultra! Edit:The 15th May 2026 update has made the app snappy.Great work!

App experience is very good. no issue 1. Please add support for Samsung device now bar. it should show live status progress on now bar in lock screen. 2. There should be dedicated carpet cleaning option. where mop will lift and full power vacuum start. 3. There should be option to change vacuum cycle and mop covereage precision also during the ongoing cleaning activity if required along with alresdy provided option viz. mopping humidity and suction power changes. 4. option power off in app

water level indication feature missing this app

very good

This app is functional but it needs some major improvement to be competitive with every other manufacturer. You can't split the map to allow you to create rooms so now my house is just a living room according to the app. This has been an issue for awhile according to other users so I dont think Narwal is willing to address it. When I remote control the robot, I can only vacuum even though it has a mop. Roborock's app feels years ahead of Narwal.

The secondary map is not letting for room based cleaning. The zone selection is pretty tough. Not seeing much connectivity issues as discussed in this forum. I got orbi mesh network. May be having better coverage solves the issue.

I like the app itself but it frequently has connection issues. Haven't been able to connect my Freo device for over a week now, even though no network settings have been changed and I know I am using 2.4 with Bluetooth on. Tried unbinding and connecting again, resetting device/unplugging docking station for 30+ seconds etc still "network connecting please wait" .... "network connection failed, please try again" every time.

again and again network issue problem. please solve this

Map editing really sucks. It decided that part of one room is in another and I cannot edit this in any way - layout editing is unbelievably limited. I would not care, but both rooms are at different levels and the robot struggles every time trying to clean it.

I'm new to narwal and the flow 2. This app has yet to fail on me. Just wish I can add or tag object the flow 2 gets wrong. I love the settings and how you can adjust the suction and mop in real time.

map never loads unless you restart the app couple of times...what's so hard to load?? I have a very small house..

I don't understand why you lose all maps when you try to reset your vacuum

I am blind and I use TalkBack screen reader. This app is pretty inaccessible, but it would be very easy to make it work much better for the blind. Please add text labels to all unlabeled buttons. This helps me know what each button is. This is a small change that would improve this app very, very much for blind people like me. Consider using accessibility scanner to help you find other accessibility issues. Thank you.

the app still needs tweaking. for some reason it's so hard to split a room that is taking hours to try and balance it so going to have a separate dining room and living room. or for example my hallway the one part of the end of the hallway goes on an angle and ends up to a bedroom door and I'm unable to get a proper mapping of it so I have to clean both rooms each time when I just need a little small hallway to be done. but on a cleaning level Works amazing mop clean strength.

Don't be fooled by the app or the tech. The Fero X Ultra is a waste of money. My unit’s mopping feature stopped working after just one day. The company intentionally delayed my installation until my return period was over, and now customer support is giving me the runaround with "24-48 hour" wait times. They clearly don't care about their customers once they have your money. Avoid this brand and their apps entirely.

Update severely impacted usage. The wheels on my early gen Narwal Freo have been skipping for some time. No one seems to be able to explain why. Anyway, before the update, the robot would attempt to enter the garage, fail, then backup about 1/2 a meter and then enter the garage at speed. With the latest update it tries to enter the garage, fails, then backs up a small amount and tries to enter. It will do this three times before declaring fault. Support had been far less than helpful.

I've had some connection issues. What I've found is that it doesn't work well at all with 5GHz Wi-Fi. Make sure the phone is connected to a 2.4GHz Wi-Fi. Also, enabling Bluetooth and Location permissions, resetting the robot's network settings, force-closing the app, restarting the router, or reinstalling the Narwal app can also fix pairing failures, helping everything run smoothly and preventing app issues.

The app is horrible. Makes it difficult to run the vacuum, especially if you can't get the device to open mean you aren't able to start the vacuum at all. I had difficulty wedding the schedule and would allow me to change the setting. I kept getting an error, the I count delete it, then I wasn't able to open the device to edit. Then I had to uninstall and reinstall. Still don't know if it's going to work.

new app update broke the UI: shortcuts list is not scrollable to the left when there are more than 2 shortcuts, and it's impossible then to access shortcut management button! Tip for people who want their shortcuts, if the device is cleaning at the moment, shortcuts management button becomes visible to the right of pause/resume button. Dear dev team please fix the scrolling ussue.

device model: freo x plus issues: 1. ui : App needs improvment as it is bit hard to navigate maps selection it can have simple small buttons or drop-down it is more easier( reduce one click or name the icon better to make it as toggle button similarly to room/zone) 2.potential bug : unable to link the device with google home 3. remove swipe on home to add new device 4.bring out the reports and device health( manage accessories) outside may be place under profile add new section.

narwal flow robot doesn't detect a full bin, so it gets over-filled and then the home base is unable to vacuum it out of the robot robot can't detect a workout mat on the floor. it will climb up onto the black matt and start to vacuum (no problem), but then it thinks it is "suspended" and sends an error code. does this repeatedly. fix needs to either have it avoid workout mats or learn to detect and clean them. out of space, but there's more....

First narwal experience is poor based on app functionality. The robot cleans well BUT... Multifloor support is terrible, if the base is not on the same floor you have to clean in sections. My kitchen area requires 3 segments of running to the base myself. If you do map with the base you can not pick where the base resides currently making you reap the floor again. I'll stick with eufy and roborock in the future, even bobsweep

Mostly great, except for one tiny feature which is a huge blocker for a good experience... In the map management, you can't split a zone using a line which crosses a neighbouring zone - making it nearly impossible to properly zone your house/map. It's weird because you are already in select mode for just that specific zone while splitting so what's the problem?! This is just a weird software business rule someone has decided to include. Fix that one feature, and stars will increase.

The app doesn't tell you when the clean water tank is empty so the vacuum is paused for so long that it ends up canceling whatever cleaning it was in the middle of or supposed to start and only then does the app tell you that the vacuum has been paused for too long and canceled the cleaning but still nothing about the clean water tank being empty. The map needs to offer angles as I have a shaggy rug that needs to be a no go zone but can't due to the angle.

Good app! I have some suggestions for you: 1. it would be nice to have option to set the command "Move To". 2. There is no option to setup queue tasks and area schedules (-1 star) 3. it would be nice to clean carpets only by "one click". 4. possibility to map again selected room not whole the house. i've done 3 mappings to achive the best map but still not perfect.

Trash app, trash customer service. The only thing you guys have going at the moment is that the Robovac actually works half decent. your Australia customer service team needs major attention and maybe you should hire Australians to do the customer service. You also need to check for bugs this consistant "Network connection error" everything I launch the app is frustrating and makes you seem like you guys have zero clue on how to code correctly. $2400 on this. Fix you products and get better.

Was working perfectly until the last update. It doesn't keep my settings. If you set a schedule it will repeat the first room over and over. The only way to stop it is to do a factory reset. Otherwise it just keeps trying to redo the task. There is no fix until the software gets updated again. I only had it for a few months and now it is a $300 brick. Don't waste your money.

STOP ASKING ME TO JOIN YOUR STUPID CUSTOMER EXPERIENCE PROGRAM. Seriously just will not go away, every time I open the app it asks me to join. I don't want to share any personal information. Stop asking me. Also the Alexa link feature is down. Just takes you to a 404 page. This app is a total disappointment. Can't handle mapping a room with multiple entrances (confirmed by customer service). I have to block an entrance to map. I spent $1300 on a freaking vacuum for this?

The app is generally okay, but it has a lot of bugs. The most frustrating issue is the "phone network not connected" error, which happens almost every time I use it. The only way to fix it is to close and reopen the app repeatedly, which is extremely annoying. I hope the developers address this issue soon, as it really affects the overall experience

Absolutely love this app and product, if you're looking for vacuum mop combo with ease of use, this is your guy!! Makes my life so much easier with two dogs and a cat knowing I didn't ever have hair all over the place as it runs twice a day on vacuum and twice a week on mopping, I can't say enough about how much I love this product!!

It's not the easiest to use. It's hard to find the advertised settings. The interface is clunky. I don't know how to tell it where my doormat is so that it doesn't mop that area. I know that's a feature, because you can have the mop area lift up to prevent wetting carpets. But I told the app I didn't have carpets, so I started over my re-mapping the house, and it didn't ask about the carpets the second time. 😢 Other features work fine.

The mop is great but why doesn't the app notify me when the water tank is out??? It notified me when a task is complete which is utterly unhelpful, but I cannot get it to notify me about the clean water or dirty water tanks. The mop just pauses the task (also no notification from the app that the task was paused). It's just frustrating.

Before the vacuuming starts we only have 3 suction options but during the task we have 4. Why can't you add the "super powerful suction" to the list to begin with? Also the map is very basic can you show items such as chair and tables as well allow to mark where carpets are? Lastly the colour choice isn't clear as to where the vacuum has been, it is the same colour as the background but just a tiny bit darker each time hard to see! This app needs work, only good for basic use!

This machine sucks! The scrubbing function quit working before the third week rolled around. I think I still owe Affirm over $800 for it. First time ever that something I bought didn't last as long as the payments. It did a good job when it worked. The scrubber was causing an overload issue. Pitiful really. Pay that much for it and it craps out.

❌ Most expensive vacmop doesn't even have multiple maps!! I have 3 floors and can only use one floor as base map, and others are temporary secondary map without base station ❌ Can't do edge sweep on manual mode, Freo mode is complete garbage, considers designs in tiles to be dirt and shows finished cleaning area as heavily soiled 🤦 ❌ Liquid cleaner is super expensive at ₹2,000 per bottle and not refillable with other brand, totally stupid decision and no one buys it! ❌ Network issues all time!

Does the job, but I found three issues: - It really doesn't handle multilevel houses well with the same robot... can't select rooms or similar on secondary maps - When performing a task I can't make it skip a subtask in the task flow while the task is running (like skip mop cleaning or skip next room/current room) - No button to just drive the robot out of the station, so that I can pick it up easily to take out dust. It has a recall button, a "drive out" option would be useful too.

Love the robot, "meh" for the app. 1) Notifications for running out of water only happen AFTER the option to fill has timed out and the task is canceled. Notifications should occur when the tank is empty so user has enough time to fill the tank; 2) No-Go zones should be polygons and not just squares; 3) Enable the ability to select rooms on a different floor for mopping/Freo modes. App should automatically calculate/notify user to return Freo to base for mop washing and then task can continue

The app does work, but it has many flaws that other robot vacuum companion apps have had for years. 1. Poor multi floor support - must manually select an area to and cannot select by room or the entire floor 2. Can't select floor material as carpet. Are carpets less common than other included options like ...cobblestone?! 3. If you need to vacuum and mop a different floor that "exceeds" its limit - sorry. You need to move the base. No way to overide the limit

The app is clearly in a beta or even alpha version. It took me more than half an hour just to connect because the app wasn't recognizing narwal freo plus. After connection the mapping was also not that good. The device itself performed nice job but then the app added some "ai" and mixed two different rooms into one and is very tricky to separate these. Also the options and general settings are here and there and it takes too much time to find something.

The app is good, but it still need some improvement. Creating the rooms is a bit confusing as the displayed map changes when you go in edit mode and doesn't allow you to separate the rooms easily exactly where the walls are. Also, if you create additional maps for other floors, it's not easy to get to that additional map. You need to go to edit mode, select your map, go back to normal map and then you can send jobs to the robot, but you don't have the same options as the main map.

I'd give it a 3.5 if I could. The app is decent. My biggest complaint is not being able to split a room twice. The mapping function can't differentiate my open floor plan, so I need to divide the kitchen/dining/living room into 3 separate rooms, but it only let's me make 2 rooms. The "split" function doesn't recognize the first split line as a border. Lastly, I'd like to be able to adjust the cleaner product to a higher level. Either that, or make a stronger scent. Can't smell it at all.

Notifications fixed! Yay. Up a star! The rest of the all works pretty well. Scheduling is a bit confusing but works well when set up. It's seems unable to figure out that I've moved a mat for mopping. It saw the mat once and now it's on the map so it never goes there. I'm unable to send it there or edit the map without remapping the entire floor but then it'll see the mat again one day and I'll be sad.

Was working fine, but today I noticed rooms had merged and been renamed. Currently getting an error that it "Failed to divide room" when I try to set it back to what it was. really don't feel like re mapping the entire house especially if it's just going to keep doing this

Super easy to setup. Took about two hours to map and complete first clean of my house. The app is easy to use. Obstacle avoidance works perfectly. Didn't run into any of my furniture. Mop works very well too. So glad I made the purchase.

I did my research and this seems to be the best mopping robot brand. It is easy to install, very good at vacuuming and mopping, easy to control/program via app.