2026-11-02★★★★★
5/5
trust it always
M&S Bank (as a division of HSBC UK Bank plc)
4.75.0 APK Old versions Merged APK · re-signed
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Download M&S Bank APK Free to manage M&S banking accounts and keep track of cards, savings, and loans.
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a96587159d6184d5...1effcfCategories: Finance · Tags: Android, APK, Finance, Free Download
Version 4.75.0 · 95.2 MB · APK
SHA-256 b61fc03d7ab0ae9d80b6623010d0af9031f2c86ad7274cbb229517f34c75e84e
Signer a96587159d6184d5a59f2e5a37656587fc9f3de337af454b228bff144c1effcf
Architecture arm64-v8a
b61fc03d7ab0ae9d80b6623010d0af9031f2c86ad7274cbb229517f34c75e84e
a96587159d6184d5a59f2e5a37656587fc9f3de337af454b228bff144c1effcf
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13,761 ratings
13,761 ratings on AndroidRU. 6 written reviews on AndroidRU, 200 shown below. Their honest reviews of this app.
trust it always
Horrible banking app. I requested many times to link my credit card & personal loan account, still same situation. Today, I talked to staff, she was worse. I was explaining my concern but she was responding in script base, not listening or understanding the concern. She is not for customer service job. Imagine long call waiting to connect with agent and you will get such a staff, who can't able to understand your concern. Finally, when will I able to see Credit card & personal loan in app?
I no longer have the M&S Bank app because is not compatible anymore with my Sansung S8 and couldn't updated.I was also lockout on my on line banking. I am not able to see my statements and balance. I am only paying my Netflix acc with the M&S card. I am just now abroad and just now not been able to contact any help. This is becoming more complicated.
o.k
Only allows certain keyboards which is annoying. Would be great if it supported android's Verified financial calls feature
easy to use
There needs to be running total like other banking apps with money spent and credit deducted from total so it is easier to see the total value owed
awful
phone too old for app
Not comparable with my device 😭
Fully understood my problem and talked me through fixing it. Very helpful.
To quote "Your device is not compatable with this version". What do I need to do to use my M&S credit card - buy a new phone???
too many distractions
The app doesn't let you know when a statement has been issued, so you could end up with a late payment charge. This is probably intentional by the app to make more money for the bank. I don't want paper statements, but if the app won't tell me when my payment is due then I will have to revert to paper.
can't log on
I was able to log into my banking app until they did an update. I do everything that is asked then I'm supposed to get a code that they send to verify. The code never arrives I have tried everything suggested by M&S support, but still no code arrives. Maybe it's time to end this c/c.
not user friendly ,not helpful, why cant it be made easier
cannot sign in
very poor
Brilliant efficiency in cancelling a stolen card and quickly issuing a replacement.
terrible. impossible to get in. I'm locked out again. the worst banking app I've ever com e across.
Dreadful
all i want to use is onlinebanking
says my phone is not compatible. All other banking apps work why not yours V POOR!
great fun to pick up and play but not much to do after you have played it a few times and not much you can do with the coins and gems.
absolute rubbish
will be closing account. after update they won't let me use my keyboard from the playstore. want me to use the default samsung one. no thanks.. was a bad app to begin with anyway.. card usage doesn't show for days so uve no idea what your actually spending as its not instant. final nail in the coffin is thinking i will disable my keyboard
The registration for this app is beyond a joke, submitted everything, says wait for the email or text within 2 hours. 4 days later nothing. I have called support but still stuck in the same 2 hours dialogue lockout. Abysmal app and service.
say you can log on with you 40 long account number but whe you go on you need a ac number and sort code. which I don't have due to it been a loan. also the telephone system is so slow
never easy to find the signature button
not good I was in middle of looking at bills asked to update and did not work
doesn't work anymore
What do you mean my device doesn't support this app!I dont have any other phone and all other bank apps are working on my phone. On top of that you didnt take the money from my acct and asking me to pay for it. I cant open your damn app. Honestly! So frustrating! You deserve a black hole, not a star! Note after a few months: Are you a joke?So many people raised concern here and you did nothing to fix compatability problem. I will transfer my debt to another card ASAP and cancel my card!Enough!
your wretched app isn't compatible with my mobile
Horrendously overcomplicated login process; online banking just feeds you back to this terrible app.
Cannot update my app as apparently my phone is not compatible anymore! So why can I not just access my existing app
excellent
why not compatible??
absolute rubbish, identification doesn't work, unable to paste passwords in during registration, maximum password lengths suggesting they store in plaintext and no ability to use any character you want in a password. in short avoid m&s like the plague. there is also no way to get any form of assistance when with this matter
I only receive shopping on this App.
My previous phone died on me and I am unable to use the screen. Because of this I have had to re-authenticate the app on my new phone via a source of ID. I have tried several times and keep being rejected. You can't log onto your account online, as you need a code from the mobile app. Most stupid set up and you can't get through to anyone by their phone number. Sort it out M&S or I'm taking my business elsewhere.
Can't be installed in android/Google pixel private space making the app less secure.
This is not just any rubbish app. It's an M&S rubbish app. Can't register. Every time I try to register it claims my photo of my ID is too blurry (when it is clearly not). This happens both with passport and driving licence. What makes it worse is that each time you try to register, you have to re-enter all your information, login name password, etc. And fails. Then it says try another way, but gives no instructions on how.
can't even register. apparently I need android 11 or higher (my phone is on android 16). there is no online bank other than app so I can't see my account...wonderful!!!
still the worst banking app I have ever used! . it won't show me transactions in real time. paying them is next to impossible. DO NOT DOWNLOAD OR USE
i am a new user have my card & pin number, downloaded the app and the 1st screen asks if I have a mobile account I said no followed the sign up to be asked for a photo & my 16 digit card & sign in name i don't have one as I cannot get into the app to set it up, there is nowhere to list a photo and proof! i am currently wondering what I am doing wrong and how frustrating it is to set up banking on my brand new account with M&S... Any clues anyone 😱
a total nightmare. I am literally in tears of distress and frustration. I know it is my fault but I cannot remember any of my log in details and I am just going round in endless circles. I admit I am not very good with anything like this and I understand that there is a need for security but I am in total despair. I need to access my credit card account but I find your app totally incomprehensible. I don't even remember ever setting up a 6 digit pin. don't know difference between the two pins
Trying to control what keyboard I use. Won't open the app with open source keyboards but allows Google's compromised tracking keyboard. OK, will close my account and make sure I let people know to avoid. 🙃
Great all-round service. 5tg
I can't access my account because I have my app in a private space on my phone for security reasons and the app wants me to install it in the main space which is less secure.
I cannot get to buy anything with my latest credit card. My tap of the card is refused and when I insert the card, my correct PIN is not allowed to be put in, as it seems the actual card is unacceptable. This has been going on since M&S switched away from Visa. Numerous phone calls have seen M&S staff telling me that a letter from M&S was a fraudulent one, and that the card was blocked when it was not. It is incredibly bad service, and it is extremely difficult to tell them that!!
outstanding
Terrible app. I gave up last year. tried again, got locked out which takes you to the phone line. says 24 hrs. ring it and yes its closed. truely worst app ever.
So annoying! trying to get my credit card information online is proving to be SO difficult - all meant to be simpler online ?????well it's NOT .....I've given up - so many passwords and usernames on everything these days my head is scrambled - anxiety levels????frustration???? through the roof.......
terrible app. rewards not digital. totally not suitable or up to standard in this digital age. I'm closing my account and moving to another Cc due solely to this app.
Worst app ever!!!
This app no longer works on my phone so I can't log into my credit card. I've tried logging in online but you need the app to generate a code. I've tried ringing them but they say use the app! What an absolute joke. As soon as I get this sorted I will no longer bank with M&S
why take down app on older phones? Not everyone can change phones to accommodate changes very disgruntled still waiting for reply to this.
Terrible app. Unreliable. Difficult to work.
Update: most of these are fixed including keyboard, thanks! App stopped working recently because I'm using FUTO keyboard rather than the default. Absolutely ridiculous overprotectionism considering it's privacy focused and doesn't connect to the internet anyway. At least give the option to proceed at one's own risk and actually release useful features to prevent fraud (like freezing a card maybe)?
awful experience. multiple failed attempts to validate my identity, I thought I was doing something wrong.. based on other reviews, I guess not. can not log in to manage my card. app directs to website, which then says it's sent you a code via the app, sending you in to an infinite loop of uselessness. making an app experience this poor is genuinely impressive.
Registration has failed time and time again. I just want to log in to my account!!! Not everyone has access to a smart phone either
The banking application should work on all Android devices, not just 'newer' ones!
the worse app .even not worth for a one star
It's that bad, it's actually quite funny. prepare to lose an hour or more of your life.
updated and my phone running grapheneos is suddenly too insecure for the app. what a joke, the phone is not even rooted and is significantly more secure than most other phones.
found out today ive been over a year trying to get app to work worse ever and customer service dont give a dam worst ever avoid them
Incompatible After app update, poor!!!
doesn't tell me my user name. chat doesn't work. trying to register online results in a loop where it directed me to the app. I want to use the browser interface. this dark pattern is unacceptable. I clicked "register", not "download and use the app". the bank itself is great! oh, and even when using the app it's just broken so there's no way to adjust my direct debit from minimum to a set value, or pay off in full, and the help is a loop back to the app! or a pdf form?! chat is broken too.
The app itself is fine. However, it contains a button to Add your card to Google Wallet. I used this and as a result my card was blocked. I would suggest this button be removed from the app is it is worse than useless.
Unable to login on new phone or on website due to app's utterly useless facial validation process which fails every time regardless whether using driving licence or passport. No clear way to resolve as website login wants code from app which obviously I can't get. Not impressed and very close to closing account which I've had for years.
good ecperoenve
Still terrible.
I cannot login to the app unless it is updated. can't update because your app now says my device is incompatible even though it's always worked fine. can't login on web page as it needs a code generated by the app that won't open for me. utterly useless
I'm unable to install the new app as it's not compatible with my mobile phone.
not good at all.
excellent card
No longer supports Huawei P30 pro. Rubbish.
Absolute rubbish, unable to develop account after more than 10 attempts.
tells me to update app and then says can't do it
Always difficult!
The app no longer works and the upgraded app is no longer compatible with my phone. So I now have to pay £600 for a new phone just so i can continue to use the app? This is a joke. i see the the developer is 'HSBC Bank'. Since when were HSBC web developers? Who are the real developers hiding behind the name?
This app is completely useless😡
Last update (05 Aug 26) now demands a non-rooted device. I have been using the app for a year on the same rooted device and now I am suddenly locked out of being able to pay my credit card. I will be paying my balance in full and cancelling the card.
Redirects to website which then tells me that online banking is not working (again), "Please try again later." So frustrating.
app was not compatable with my device.
impossible to use to activate card
Having used the app for years, the new update is not compatible with my phone... Sadly that means I am no longer using my M&S card...
can't access my account. asking for updates but not getting on to the banking app.
poor service. just because I have an old phone the app no longer works
I had to install the app on my personal work phone and also had to uninstall two apps in order to get this one to work properly. This is just ridiculous I've never seen any other app do this nor go to this extreme. Please update your app to work correctly with all apps installed (yes, they are safe).
They stopped supporting my phone, though my phone still work like a brand new phone.
Mobile not compatible with app...... Buy a new phone was the response, but M&S won't pay for it!
Awful, at least it failed quickly. I couldn't get past entering my DoB. , following which it simply said "something went wrong" and took me back to the initial screen. Same thing each time I tried.
exerlent
Won't work on my older mobile.
M&S just switched off support for graphene OS. No notification. So in essence they lost a customer, cutting the cards up bye bye M&S, expect a call from me tomorrow. Would rate ZERO stars if available.
I am now blocked from using this app via Samsung secure folder with the latest update.
Tried to access the app but it forces an update and then says my phone is incompatible! An unending loop! So cannot access online banking any more. What a disgrace, I'd expect better from M&S. Thank goodness I haven't gone paperless or how could I pay my credit card bill????? Please FIX asap!!!
Unable to even get set up. Tried to get this app set up many times over several years as the phone line charges and the waits are awful. It just loops me round and round in circles no matter what customer services suggest. Years ago I had to close my M&S back account because it was inaccessible and that took me 2 years. Had my credit card about 25 years now and seriously thinking of getting another card now. my mum had the app working but is now locked out for having no photo ID thats current
Not compatible with cell phone can't do anything but close account
I can't get this app to work on my phone
extremely frustrating app. does not allow apps from other app stores to be used, even fr. legal stores like fdroid. would give zero stars if possible.
absolutely useless, you have to have two devices, it does not work, it does not offer the options it is supposed to have total failure.
My phone will not accept the new app ! So now I can no longer access my account. Great.
I have an S25 ultra which is android 16, supposedly compatible. after going in circles for hours I am still unable to register for digital banking. possibly the most useless app I have ever encountered. is this what I have to look forward to?? M+s please up your game. Millenials and Gen z won't accept this
signing up to this app is really ridiculous. I keep failing the security set up and it gives no reson .I am closing it up and moving on M&S.
Upgrade no longer available on my phone.
I was unable to download the new app as it not compatible with my phone. I phoned the helpline to pay the balance and close my account with M&S. Sorry to have to do that as I have used the banking app for years
no longer works on my phone, says its rooted even though it is not
Was good app now new update not compatible anymore so can't use it anymore! not getting a new phone just for M&S!
My M&S card is a convenient way to shop etc and it's easy to keep track of my balance.
had everything on app but nothing re changing banks to yourselves
chat with us not, not been working for 3 months
App was fine until recent update, now no longer works with the Samsung Secure Folder.
dreadful, forced me on here and took away Sparks points
V difficult and unnecessary as I am already registered with M&S bank
This app is harder to register with than any of my other banking apps, I gave up!
it doesn't support secure folder from Samsung devices. it would be more secure to run on samsung secure folder, now it is complaining not safe.. what a ridiculous app
won't even allow me this install. forces operating systems they chose only.
very clear instructions
Doesn't work in Pixel Private Space, and says to remove all other Private Space apps. What kind of stupid take on security is that from your team? Private Space was created for scenarios like banking apps, to improve security. Why you would code an app to intentionally not work with it, is quite frankly beyond comprehension. If this isn't resolved in the coming months, I'll look at alternative banks to take my business to.
this app simply does not work, Photo ID registration didn't even validate me when I have a physical card and an account
I cannot download as it's not compatible with my phone model, which is the same model as the one that the app used to work on.
Not compatible with my device 🤣 . Makes you wonder who came up with these ideas. Best way to get rid of a valued customer.
Aargh. Tried using the app only to be told I had to update to the latest version which I can't do as apparently the app won't run on my version of Android. So no online banking until I upgrade the phone. irritating beyond belief.
Phone is less than 5 years old but is not compatible with the software, ridiculous waste of time
The chat function doesn't work...at all. Haven't been able to get any support on this whatsoever.
Forced to update the app to use, but on screen message says not compatible with my phone. which moron signed off this upgrade ???
Utterly useless. I have a 14 digit loan reference and cannot register for internet banking. I've never had such a woefully inadequate internet banking experience. If you're at the point where you need to download this app, you've already made a mistake. Avoid. Avoid. Avoid. Given 1 star because I can't give 0.
The worst banking app i have ever used, have tried multiple times to sign up to activate the card but it cannot seem to verify identity to get past using different ID methods, regret getting a cc from M&S, avoid.
The app has stopped working on rooted devices, what a joke. There are NO security risks with me running GrapheneOS.
rubbish app will stick to paper statements
horrendous. WHY can I only carry out credit card functions on the app, of which I had to dig out an unused tablet to download on. trying to carry out a balance transfer but the on screen buttons are greyed out - being told to scroll to read t&Cs but button won't go green to be able to move on to next stage. reloaded app to no avail. infuriating. don't take out an m&s credit card would be my suggestion.
I need a new phone for this app
Total waste of an app, have tried multiple times to register and activate my new credit card, can only get past the credit card and date of birth screen, it then tells me I'm unable to register and after 3 times of putting in the correct details it locks me out! Have then tried phone support after this, just about everything on the website and phone support tells you to use the app which I can't. I'm struggling to even cancel my credit card now because I physically can't activate it!
Its not working properly
The worst of all I used
The app no longer works on android, well done!!!
Rejected my registration with no reason given multiple times, no support method available other the app itself (obviously not viable during account setup), a paid phone number, and sending literal mail. Can't even cancel my account without giving them money.
Unable to update. New version not compatible with my mobile
Pure Genius -During a purchase, App insisted on upgrading whilst opening and apparently my phone is now not compatible with the new App. So how do I now use online banking - good thinking, what idiot thought of that? Consequently can't use the App anymore. What a great way of retaining your older more affluent clientel M&S. Note that older clientele (which are a greater part of M&S), keep their phones much longer and don't upgrade every year. Don't suppose that occurred to you?
can no longer use as update won't work on my phone
FUTO keyboard is not a security risk. Yours is the only app on my phone that pretends it is. Lazy devs.
Chat doesn't work now. Previously told them to fix the incorrect interest charge, they said it would be fixed in next statement, but still not fixed!
all of a sudden, my mobile is not compatible with the MandS banking app anymore?? all other banking apps still usable, so I will not be using MandS bank app from here onwards.
app does not work on my phone (android) but is G4. also will not let me send.
Good!
I would just like to increase my direct debit amount payment, but every time I try, I get told that you cannot trace me! This is very frustrating and I'm tempted to not bother. Please can you help me?
rubbish cannot update on my phone
Not available on my divice Greatly disappointed. Why?
Not compatible with my phone which works fine for every other banking app. Can't access on line because l, guess what, I need a code from the app! Rubbish.
does not work with my phone
App has updated and is no longer compatible with my phone and there is no other way to login to check balance.
Did an upgrade, then suddenly my phone wasn't compatible with the app - even though it's been working fine for ages. Now I'm having to wait for details in the post to access my account.
Have used the app for years. Now latest update says my phone is incompatible! Annoyed. Why??? ????
no longer supported on my phone. just because my phone is older doesn't mean I should be forced to buy a new one to access the bank
woeful
Not compatible with my phone
i am trying to activate my account but no luck. have spoken to 3 customer reps as I am not receiving the one time codes. my number is correct as I can receive codes sent to me but not the code I requested via the app. theres no way to register on the website and im still stuck.
absolutely rubbish. this new updated app is somehow even worse. it keeps telling me I have no cards. I definitely do, Im holding them..
no longer compatible with my device so no more mobile banking for me I guess
App doesn't work on my phone
absolutely useless app..after years on it, m and s have nowblocked my access to it because my phone isnt compstible all of a sudden ..??? trying to create access on my laptop is a bloody nightmare..to get from one stage to another its ridiculous, timewasting and DOESN'T work anyway. im transferring to a different provider asap..DONT GET an M AND S CREDIT CARD, yiu'll regret it.
Difficult to use with poor chat support. Now my phone no longer supports this app and when I try to contact M&S I get stuck in a loop which tells me to use the app to contact them. How do you do that when the app has stopped working?
very difficult to long in. keeps on repeating the same things. I can't get into my account to check how much I owe. please make it easy for someone with little knowledge of Internet thanks
Anti root for supposed security reasons but yet collects your data and sells it, make it make sense. Explain it like I'm a 5 year old. Stick to selling overpriced food, it'll work better.
I'm being told to update the app upon launching the app (existing customer), trying to update. PlayStore states, this app is no longer compatible with my device Huawei P30 Pro. what rubbish is this? sort it out!!!
trying to authenticate for mobile banking and it won't let me register. terrible experience and i will throw the card in the bin and go with another provider.
I can no longer see app
No longer compatible with my device! I cannot even use the M&S on-line bank, as to do so, I need a code generated by the app!
phone now not compatible with app. can't sign in online either without app. Had account for many years. Will have to cancel cc.
easy to use
App no longer available on my phone. Samsung J6.
Very easy to use
Stopped working, no access to my account now 😱
Cannot open not compatable with my phone, will now have to go back to paper.....
a joke of an app
Pay by bank is good and is useful. However the instructions for setting up a direct debit are wrong - no option I can see under 'more' as it suggests in the guidance. Would like to see real time txns/balance also.
Suddenly app not compatible with my phone!!! Went to open my app, and told to update it!! Only to then be unable to access my account as it says app is not compatible with my phone anymore... My phones not even old!!! 😂 So frustrating 😤 not at all happy with this service
Still appraising
I have always used the M&S app to pay my credit card but now it says its no longer compatible with my phone 🤬 I will be cancelling my card & account with M&S & going with another provider, they have just lost a 20yr loyal customer.
can't view loan statements on the app and can't setup direct debits on the app. Very weird that this functionality is omitted. highly annoying. the chatbot is also pretty useless.
won't let me update keeps going back to old app
annoying and slow
Perhaps you could restore my access to my card information without demanding that I upgrade my phone
Why is this app now uncompatible with my phone? I cannot sign into the app to do anything because it need to be updated, i cannot update it because its suddenly incompatible with my phone! I contacted support via email which i got an automated unhelpful reply. I do not know what to do.
Why has M&S Bank chosen to make the app incompatible with Android 10, when all my other banking apps still work perfectly? Let's put in all the new shiny stuff just because we can, and to hell with the customers.
Very poor app. Why does it have to be so difficult to access you're own finances? The recent update now means I'll need to replace my phone to use it at all! Yet none of my other apps or bank accounts require this. Only gave 1.star because you can't give zero! You can do so much better M+S (if you wanted to)
unusable on Android 10
Abssolute Rubbish, can't use it keeps rejecting ID . Why is it you can borrow large sums of money with no ID, yet you need ID to use banking app . Regretting it already
Very quick in responding and dealing with attempted fraudulent activity. Thank you M&S
worked fine then needs update and no longer compatible with my phone! useless will be closing account soon
This App is so frustrating I have been trying for days to get into my account and check my statement with no luck. You can't identify me I've put every card number account number birth date everything but can't get in. This isn't any good to me!!
Nightmare trying to get my card unlocked.
Have used online banking app for years. I now can't even download it, states not compatible with my device!!! I have contacted customer services head office.
difficult to use, poor interfaces, not compatible with phone. despite having a smart phone and all other recent updates for apps fine.
trying to register online banking... only allowed via app. app technology cant create sufficient clarity from my s24 phone (camera takes decent pictures). AI tells me it's the app. website forces download of app and here is the frustrating loop
cannot use keypad when entering information
Just because I have an old phone I can't log in into my account. Ridiculous.
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