Eastern Bank Mobile Banking

Do not like update for bill pay horrible. Much better how was before. liked could pay multiple payments at once. It's layout is horrible

veryhelpful

Love the app but the last updates have broken resetting your debit card pin. I can go through the workflow BUT there is NO Submit or OK button. Please fix ASAP!

very safe and reliable, easy-to-use, and understand.

clean banking app. Easy to navigate around.

sucks

I can not access bill pay, I just get a blank page.

fantastic

not yet using it. I will do this week

Very good Very good

It's an amazing app, short, sweet and simple.

very bank appish

so far everything positively great ,no disturbance no issues

great platform excellent

very good 👍 service. with no ring

Does what it says on the tin.

I keep getting forced out of the app, and then a notice pops up on my phone, saying the app has a bug. I tried emailing the app support, and I got an "undeliverable" email saying I can't email the email that's listed for app support because im not on a list of people who can contact them.

love it

the text colors and background color pairings are difficult in some spots.

very easy access to my statement

horrible app for a horrible bank. Harbor One has been my first and only bank, Eastern Bank took over recently, and immediately, you notice all services are extremely worse. this app is horrible in comparison to the harbor one app. when you call customer service for help the wait time is forever. When, or better yet IF, someone answers they most likely won't be polite to say the least and you'll be lucky if they even know how to assist you or even the right department to transfer you to.

Good app

very good

Very helpful with getting started with Eastern Bank.

great

Eastern Bank is the best bank around

si es mui bueno

Way better than the outdated HarborOne banking app, rip

Great, just what I need ☺️☺️

Very good one. Thank you.

why..I can't get my account...this is terrible...

great

very eficient

everything. is good.

can't deposit anything! crashes over and over. won't even take a picture of the check. I'm nowhere near a branch and because of this I'll get bounced check fees. I swear they do this stuff on purpose. time to leave this bank behind.

The names of purchases are so vague and random unless you click into something to see what it is. Why isn't proper spelling and capitalization used in the app? Why all lower case for proper nouns? No ability to link an account with another Eastern Bank user like you could with Harbor One. The app seems very archaic. Not a fan of the colors/display.

I've put in a complaint with the FDIC of no confidence in this bank. they did nothing to provide security and protect customer accounts during the merge with HarborOne. with no security in place my account which was at a zero balance was knocked into the negative of over $1500 harbor one protected our accounts from that happening. Eastern Bank allowed it to happen because they gave us no security to protect us. I've lost all my social security due to this as well as all the child support! TBC

Not user friendly at all!

Does not need an up date great app

I love it my app the bank is strong on this app

good

When you don't have internet connection, the pop-up message don't go away, don't let you exit. You have to reboot the phone. Says: please check your internet connection and try again. but stay there. Is a bug?

Unable to edit alerts on Android. keyboard pops up but covers the screen so you can't see what your editing. Even if you do it blind and go back nothing changed.

currently unable, crashing repeatedly

sucks

this app sucks!

never an issue

Very good app for personal online banking

frustrating just stop asking if you are pretty and get this done

I can't connect 3rd party plaid apps, like the Gerald app

stop with the update

just fine.

the workers are wonderful. nick is always helping us with electronicchanges and banking updates.

Very comfortable bank, it's a pleasure to do business with and recommend it to somebody else.

works great

muy Buen servicio

Always helpful and friendly when I visit our branch.

got my app working but now its saying setup Incomplete after months of working no problem eastern bank. yall kinda suck.

Eastern Bank app secure set up. Information easy to find. Good support if needed.

🥰

Eastern Bank has been my forever bank! I want to reach out to the Bridgewater branch as well as the one in Taunton on 140. Every time I go to both branches I'm always welcomed with smiles and friendliness! It takes minutes to get my transactions done. I love that they both know my name! I can't say enough how satisfied I am with Eastern Bank!

very Solid, fast and reliable app.

very good

great app sends me texts every time my card is used

I see gave a 4 the highest I give an not a 5 because nothing is perfect.

I been having issues with logging in. The app takes forever to open.

I've been living away from a branch for over six years and haven't had to change my bank because the mobile banking has been so good. excellent app. and good customer service. easy to get a hood of a real person for help during business hours.

it comes and goes if it works

Great

convenient , easy to use

I have tried all day to deposit a check, nope!

Thank you for sending an update.

very good 👍

For a couple of weeks now, Zelle won't work on this app. I walked into the bank to inquire, and I was told that everything was fine with the app. I deleted the app, restarted my phone and reinstalled it, but the problem persisted. At this point, I give up. Eastern Bank needs to look at this. Not on my end.

Used to be good, now eastern is trash. Make sure u understand all there little rules. Like when you swipe your card too many times, they lock your card no matter how much money you have in there and screw you on your bills. I've had multiple order kicked back because of them. Find another bank because I'm done with these people. Definitely went down hill fast

The app sucks, I have to uninstall it and reinstall it almost everyday.

Clunky and I prefer the old previous version

It is very hard to access your account activities. 😢 I'm considering changing banks. 🤔

The app itself is clunky and not well thought out. Aside from that, Eastern Bank has taken a nosedive after merging with Cambrige Trust. The system is constantly down for maintenance in the middle of banking hours, free checking accounts all of a sudden have fees, customer service just ignores messages trying to address it, and they now are using the same shady processing methods that BOA was sued over (and lost) ten or so years ago. Save yourself some headache and skip the Eastern altogether.

A good bank for business owners. Great staff and service.I would have given a hire rating if they were up-to-date. They still have you fill out the bank slips. You're not able to make a bank to bank transfer. It's not convenient.

Great app!

Infinite loading when using Zelle. Needs to fix zelle integration.

The best customer service ! in person and on the phone.

Trash new app is horrible the old one you could see all your loan info on the first page now you have to click something else to see basic information that was clearly displayed before it's confusing for no reason notification panel is the most annoying part who ever did this new app has never had a loan and has never used the app even the payment transfer you can't select you have to go to that specific one to make a payment absolutely trash making something so simple overly complicated ehhh

convenient

finally. got signed in & the app workin rite

Excellent

missing features compared to website

great bank

Great service in person and online app is great

takes too many attempts to scan a check.

Eastern Bank is superior in customer services in person or over the phone . This app is great to cash checks. moving money around it has made my family's life easier. Also Saugus Branch on Lincoln Ave has a fabulous crew of team members . One of Easterns best Professionals and alway pleasant. Love the Broadway Rte,1 facility they can fix most problems great customer service, knowledgeable & caring. A special thanks to KELLY Mkt, st, branch drive through. She is a master at her job a true Pro

Fantastic bank with personalized service, friendly staff, and reasonable fees. Eastern Bank will help you find the best account or loan to meet your needs.

External accounts did not migrate over to new app. Looks bland too. Less friendly UI

They did away with all the good options now it's basically trash I can schedule transfers between my accounts? Who needs that bring back the abilities to send check if I can't have the one last good thingy you people had going for you I'm closing my accounts. No mobile checking banks close at 4 what good are you anymore

app is buggy. stops frequently

easy to use

repeatedly logs out during transactions, annoying!

Can we please get an option to turn off (and back on) our debit cards from the app? It was a standard feature when we were with Cambridge and most regular credit cards have that feature

"the new app" is terrible and I have to try it 50 times for depositing a single check cause the whole system shutting down while I am taking picture from checks. this bs going on since Eastern bank changed the app. old app was perfect and worked just find ! why always someone have to come up with bad idea and ruin things ?

Won't let me log in personal checking after setting my business one, can't have multiple accounts, so I can't use it, pointless app, please fix

Loving the new app. Feels very up-to-date. Two features I'd like are the ability to edit the category of a transaction in app, and not just via the website, and the ability to add custom logo icons to retailers that aren't recognized.

Since they changed the app, I've been locked out twice because of "multiple failed log-in attempts" when neither time did I ever try to even log in more than once and ended up having to call to get my account back. Had the previous app for years and never had that happen once.

Since this switch i was only able to log in once. An error pops up that says 'Something went wrong, please try again' i dont know what they did but my spp is not working, my accounts are not syncing in my budget app. Its dissapointing .

Old app was much better, this new one is difficult to manage also scrolling to view my recent transactions, is inaccurate and repeats over and over without seeing past transactions

The mobile deposit function can't confirm that I've endorsed the check (I have, with FOR EASTERN BANK DEPOSIT ONLY as requested to make it even clearer), and won't submit the deposit. Absolutely infuriating.

It is not reliable as their new "Retail USA" vendor has made their PC Based Website pretty useless! I use hand written checks and the USPS whose performance has improved getting me my new Maine Area Code number Consumer Cellular US Based Customer Support FAR SUPERIOR TO Apple iPhone and

Not sure why the switch with the apps. It's definitely, not an upgrade. I'm of the "if it ain't broke, don't fix it." mind set, and I personally never had an issue with the previous app. With this new version? Forget depositing a check. Every time I have tried it is always down and unavailable. From what I learned reading previous reviews, you have to uninstall and reinstall and it's an ongoing issue. So.... maybe, just maybe, they will do an update soon! 🤞🏻

Ever since they switched to this new app, my mobile deposit hasn't worked. It will work for 1 or 2 deposits, and the next time I try to use it, it says mobile deposit is unavailable at this time. It will stay like this until I delete and reinstall the app and start all over again. This will be my 3 or 4th time having to do this in the couple months this has been launched. I've spoken to tech support, which advised me to reinstall, which seems to fix the issue initially, but then doesn't work

Mobile check deposits never work if you endorse with blue ink. The old app had this same issue. Horrible

I STILL can't log in. It says my username and password is wrong, when it's not. It won't let me reset my password. And I am PAYING to have my transactions tracked on a separate budgeting app, but they haven't been able to connect with EB for MONTHS! I got my very 1st bank account at my EB in 1980 when it was a different name, and then got my 1st checking acct there in 1998, which is still my only checking account! THIS is making me think it's time to switch banks!

"New" app can't do features the old one could, like mobile check deposits. Disappointing. (Edited to add, despite them saying they still offer this feature on their app, when you click on said feature, it says "this feature is not available. ".... so while it is offered, it doesn't allow customers to deposit a check, making them "offering" it pointless.)

This new app is terrible! With the old app, you could access different accounts on the same device; now, you can only access one account. I have to access my other personal accounts on a web browser and it's miserable! I'm not talking linking accounts- they're different accounts with different usernames that I keep seperate. It's totally not user-friendly either like the old one was. Please bring back the old app or at least figure out a way that you can add multiple users/accounts! Please!

I have just opened an account in this bank. I don't understand how an organism making that much money can't even have an app that works correctly 🤦🏾‍♂️ several attempts to connect, always the same thing. Not surprised they only have 2 Stars on playstore.

Don't like that I can't edit categories that describes purchase. Old app I was able assign them.

The interface is so big and bulky that a lot of the charges show up as "Terminal xx and numbers". You have to click on these charges individually see the whole title to know who the charge is from (which takes extra time). Meanwhile on the old interface it was clear from the first glance. I understand you can't control how merchants register their name, however making the interface so bulky that it only fits 14 characters of merchant name is making this app inefficient to use.

Ugly setup, the old app was just fine. Also no way to fully log out and log in to another account? I have multiple logins that I need to switch between. New app sucks

It almost never works. Just spinning circles. People like me depend on our banking apps. Unacceptable!

Saying that my username and or password are incorrect, which is just not the case. Do better Eastern Bank, do better, I don't want to send you emails, read my review, if you need help spending my money on a programmer I can help you find someone that can compile a great app for you. No I won't email you. I'm switching to a bank that uses my money accordingly.

New version not so bad, I'm concerned about the Pin code instead of credentials I think it's a security concern. As other people have mention most didn't read the email that was sent out it tell you which date the app was going to be launched and have the features work for your personal account. Hoping new update will let users choose to use a Pin/passcode or Credentials as new way to acces the app.

If you make a new App, at least try to make it better than the old one . 'Unexpected error ' 'Something went wrong '

Why just WHY? The previous Eastern Bank app was perfect. Now you are forcing customers to use a version that is functionally and aesthetically 10x worse. Not only this but the pin code instead of credentials is an insane security concern. I also hate the soulless Corporate Memphis art unnecessarily placed above my accounts. Decisions like these are pushing me towards switching to a different bank.

The screen is dark. There needs to be dark and light mode or a light screen altogether. Doesn't look like I can add accounts from my other banks without calling the bank, which I don't have time for. Also the additional pin, which is a great idea, is 5 digits, and doesn't match the 4 digit pins that are typical for banks or 6 digit pins that are typical for phones forcing me to remember yet one more pin. Ugh.

LMAO. I guess I'm not the only one who dislikes/hates the new app. Like many other reviews I read, had trouble logging in (username and/or password incorrect...even though they weren't) with the initial launch of the app. The assistance I received to get the new app up and running was great (hence the two stars) but now the biometric access (which is enabled) doesn't show up on the login screen (which, I agree, is terrible). The old app felt much more professional and user-friendly.

Total GARBAGE I CAN NOT GET ONLINE CANT DOWN LOAD NEW APP. CANT GET HELP.. GUESS I WILL CLOSE MY ACCOUNTS THIS AN ON GOING PROBLEM

I take care of 3 people's bank account and now I can't access them at all only mine with the other app I could handle all 3 ..Major inconvenience

To all the negative reviewers, please read your emails carefully. The new app will not work until the date Eastern Bank tells you. You won't be able to log into the new app until that date. Seems like most of the negative reviews are because people don't read the contents of their email but it seems like this would be an opportunity for the bank to make their communication even more deliberately clear, bold, etc. for those who can't seem to focus on the details.

New app is a joke! I can't even log in. Perfect example of how out if touch Eastern Bank is. Instead of updating the old app, they create a whole new one and migrate you over to it. Then they remove the ability to sign in via the old app. I'm so pissed. Closing my Eastern account this weekend and swapping to BOA.

It is working better than the first transfers obviously experienced. It took a half hour for my security code to get to my text, but I didn't wait that long because I tried using my email and that worked rapidly.

2 stars is generous... I read the flyer sent out completely before starting. Trying to sign in and it wouldn't let me. The info in my eastern file(un and pw) did not work. I tried to see my sign on info on old app but got locked out. WHY would you force a new app, that is not ready, on clients. The old app never had issues. Now I am unable to do banking as I'm locked out. I should check laptop) Not what I wanted my morning to go. Eastern wasn't site trouble shot for ease and any bugs? UGH.

The same user name and password says is incorrect on the new app and trying to reset the password tells me that my account can't be processed through a 2 factor auth. Truly abysmal, the login works on the old app tho so why'd ya change it?

Couldn't sign in with my account. Kept telling me my credentials was bad. Tried reset password and tried creating a new account and it keeps telling me registration stopped. Overall, old app was fine before. Why the change to something that doesn't work? Don't tell me to send my info to you. I'm not the only one having issues. Fix the app or let us use the old one. As a long time customer of over 20 years, I'm very disappointed.

Never use Eastern bank, regular banking maybe OK. But online banking is a real nightmare, who ever developed the online banking software comes from Temu or Ali Express

This app is terrible. Theyve literally removed functionality for minimal functionality improvements. I get it -(likely) due to regulations, external accounts will need to be reconnected. But not offering customers a way to do so through the app and then not having your support team ready to answer the question is embarrassing. Whoever the product team here failed miserably in feature prioritization and change management.

Can't really rate this app, having the same issue as many others--current credentials not working with new app. I sure hope they express how much they understand my frustration and maybe even get login to work.

The last app looked and felt way more professional. Do I really need to see a lady holding her phone everytime I need to check my account? Gee maybe since the tellers don't take unrolled coins anymore Eastern Bank could spend money on putting back coin machines instead of an app that did the same thing the last app did with more kid friendly features like cartoons.

Tried to download new app. Said my password was incorrect. So unable to do so. Now all my automatic payments such as my daughter's tuition are not going through. Single mom on disability and I'm now in the red. Hopefully my disability gets deposited or my daughter isn't going back to college after the summer. This new app is horrible.

This app is horrible. There isn't one thing i like about it. I can't place it on my phone desktop and have to go into the Play Store to open the app every time i want to use it. When I finally get into the app and open 1 of my accounts it doesn't show me the entire transaction amount it typically only shows me the first 2 digits. Example 1500.00 transaction shows as 15. So now,instead of viewing my transactions at a glance, which I do constantly, i now must open the account and then open every

I've downloaded the new app numerous times but when I go to login, I'm prompted to download the app again. Now, I also have to use a password in addition to a password before I can get to my account.

Can't even login with the new app but I can login online and with the old app. This new app could prove to be an epic disaster for eastern bank. EDIT: was able to login this morning but some features were not accessible yet. EDIT: android users, every time I want to open this app I have to open the app in settings, open storage and clear cache, then restart phone. Every damn time!

that's great. I can't get into any of my accounts. This app is horrible. says I'm using wrong user name and password. I am not. This is ridiculous! Now I have to spend my 30min lunch hour calling customer service. WHY EASTERN BANK? on a Friday to boot.

"If it ain't broke, don't fix it." Tried to log in to the old app, and it tells me I've been migrated to the new app system. Downloaded the new app just for it to not allow me to log in for whatever reason and then point me in the direction to download the "current online banking app" Surprise, surprise, the old app doesn't work.

Login doesn't work, forgot password button overly sensitive. Can't access the app 60% of the time. It has said my username and password are incorrect when they are correct. Overall, the new app is inferior to the previous version

Was forced to download the new app today and tried signing in and am being told my credentials are incorrect. I never once had a problem with the old app. ZERO STARS!

Eastern bank apps are known for crashing or always having some issue. It is highly unreliable and I'm considering choosing a new bank with better services.

The reviews are in! I came here to say the launch screen should be changed to a nice logo instead of the woman(no offense to her) but thts terrible, and after reading the reviews she's laughing at us for opening the app in the first place!!! I haven't used it much (and don't want to until we change the launch screen)

The new mobile app absolutely sucks create a 5-digit code whenever I try to login with that the screen gets stuck it doesn't do anything I have to reset the whole app clear the cache I can't stand it

The first app was doing just fine. Now I can't sign on to more than one account, I enter the pass code to only 1 account, so how do I sign on to a different account?

The old app was great, and when I installed the new app and logged in, all I get is a message saying that it can not display the work space and that is about as far as I get, so the app is no good for me.

If you're going to direct your customers to a new and "improved" app, you should make sure it works. I can't sign on with my credentials, and I know they are 100% accurate. I would give zero stars if there were options for that.

Why? No really, it'd be really helpful if someone could explain to us all why this needed to be done. Even with all the pre-emptive warnings about the new app coming there was still no way to prepare for this disaster. The previous app wasn't great, but it worked. I can't imagine anyone having a good experience with this "new" app. Someone somewhere won't be able to pay their bills on time tonight because of this.

After you forced me to download your new app no e of my login information works and now you're telling me I have to call support to verify again.....just pissed me off more I wish I could give less than a one star 🌟 not a fan of this update

Edit: I got it to work finally after using the same credentials that I gave it the first 50 times cause they were all correct. I do like the lay out, took a little to get used to. If there was a way to help budget my spending so I can get a better understanding of my spending habits I would like that but that's just me being lazy.

This new app is TERRIBLE. It's not even close to the old app. It takes way longer to do anything. BILL PAY is a disaster. No matter if you sort the list it defaults to its previous way if you go into a recipient. All bill pay is mixed together months are all intermingled. Can't really change it how I want it with the newest pd showing 1st you have to search for things. This is an awful app! Time consuming, slow, confusing and difficult. GO BACK TO THE OTHER APP PLEASE.

Horrible app! I tried logging in with my username and Password that I know 100% works on the old app and it won't let me login. The old app was better. Fix this new app before you roll it out, Eastern Bank!

The app constantly crashes on me and no longer connects to rocket money which I use for budgeting. Wish they had never switched over. Very disappointing.

The old app was the best, why change it? Why are you making people download a new app when it's not even working? I can't get into my online banking because I am unable to use my "credentials" apparently they're wrong. This is unfair. The one time I really need to use it desperately I'm unable to because you want me to download this new version. It's total BS. Don't do this to people and then all of a sudden your app isn't functioning correctly. Thanks a bunch for nothing. 🤬

Old app won't let me login, new app won't let me login. Probably time to finally switch banks.

Fortunately, I was able to log in ok. My issue is that when looking at the transaction summary for my checking account, it lists the checks I've written, but it just says "check". I used to be able to edit and put in a note to show what the check was for, and with this app, I don't see any option to be able to do that. Editing my review, I'm not very happy with the new app. It's categorizing my gym deduction as "automotive". Replaced a perfectly good app with lower quality imho

Norton does not support this app. And I cant get in after numerous attempts. Very disappointing. May just close account.

When will Eastern Bank work with Plaid again???? My other Apps like earnin can not connect back to my eastern account to verify that i have income. This has made getting money to pay my bills unable to happen, and im super backed up on my bills because of this. When will this issue be fixed? This new update has disconnected from my other banking institutes and will not reconnect through plaid. What's going on? This is not the first time this has happened

The old app was great. But then you forced me to download and use this one. Which instead of using my supposedly very secure password that you also forced me to set up with specific rules, uses a five number pin. I didn't want another application clogging up my phone, and I didn't want to switch to using a new password for you guys. This was a major failure on Eastern Bank's part.

bruh it won't even let me in when I'm putting my credentials and the email code in right like I copied and pasted it and it said it was wrong but it won't let me into the old app either it just says to download this stupid thing LMAO now it won't let me email the app help thing

The upp is much worse than the previous one. The fingerprint logon is working during the setting before you close the app, then disappears. However, when you go in the settings again, you see a message that the biometrick already turned on(?). After the inactivity, the last creen with all information becomes visible at the upp at the opening without logon. There is not poossibility to turn off the upp easily. You have to go to More, scrooldown, and log out. - It is very inconvenient

Very unfriendly to consumers. Stiill trying to get "bill payment options" and it is like trying to get through a maze. And it may have saved me over an hour and 2 telephone calls if the bank had indicated that some symbols are no longer useable in passwords. Very frustrating and annoying

A seamless experience with the online banking app. Nice improvements Eastern. Really like the spend itemization details. Would like to see a spending budget pie chart.

I think the security on log in is strong. The application is juvenile and seems unorganized. Trying to find the sign out is still awkward.

Eastern Bank, you're teetering on losing my business. Why isn't the app working and I can't sign in online either? That and my settings for automatic savings to cover me if i over draw went away and i had to re-consent to have it back on AFTER you guys collected an overdraft fee. Please fix this.

Same as everyone else in these reviews. Will not allow me to access my account. Says the credentials are wrong. Help!!!!!!!!!!!!

Can't log in under the new app. Absolutely horrible. Banks closed no tech support.

My old password doesn't work and there's no way to reset password without calling. The website just sends you here if you try to sign up for an account. The old app won't let me long in and says I've been migrated to this new app but it doesn't work.

Functional, but maddeningly low information density - I can only see about six or seven transactions on one screen. Worse, the website seems to be related to this app, and I can only see six or seven transactions on a 15" laptop screen.

It's taking almost 20 mins still not downloaded seems like someone is trying to steal our money wit these new apps now I gotta go all the way to Allston cuz there's no eastern bank where I live I could check my account wit old app y u gotta change everything all the time next wk the app miggt download u don't think that some people just got outta prison n don't no what apps r yet damn it people think of everyone

Can't login with your new app and can't login online also. It was fine this morning with your old app. I don't get it why you launch a new app that doesn't work and old app force me to use new app. Now I have to wait till tomorrow morning to call customer service.

Could not log in but used forget password, changed my log in info and bam! Working as it should. Will update review it I start getting any errors. Old app did look better. This app looks old school and childish in my opinion.

Why change the app that works fine . I was forced to download the new app only to be locked out of my account ..other users are having the same problem. Now I can't pay my bills because of this nonsense. Who's going to pay for late fees because of this 🤔 this is ridiculous!!!!

Horrible. I used the old app for many years and I have not been able to access my account for a week. I came in to my nearest branch and the customer service rep pressed the button to SHOW MY PASSWORD and tried to tell me it was not correct. It was correct.

I downloaded the new app and attempted to login both of my account logins and the response I got was: Incorrect username or password, Please try again. I checked the login credentials, on both accounts, and the info was correct. Something is not right with the app.

Won't let me sign into my account. Says my password is wrong even tho I know it's right cuz it works on the old app. Then when I click forgot password it basically says "Dang that's sucks, too bad for you, we can't do anything about that right now." Then when I click forgot username they email me a username so I 100% have an account. App just doesn't work.

This bank's tech fails often enough that I have to keep a second bank account for 'emergencies', like when I can't deposit a check no matter how many pictures I take of it, or when they shut down my debit card for 'possible fraud' on a weekend and have no customer service available to turn it back on until Monday. God forbid your debit card is ever actually stolen or you need to shut down a purchase: you'll be entangled in weeks of nonsense. In short, unless you're over 75 don't bank here