bswift Mobile

IT'S OKAY OTHER RIGHT WHEN BEGINNING ENROLLMENT 😌 AFTER VERIFYING CURRENT PEOPLE ON INSURANCE APP CRASHES & HAVE TO START ALL OVER. WE'LL SEE HOW LONG IT TAKES TO. COMPLETE. USED FOR 6 YEARS BUT FIRST TIME FOR APP. WILL UPDATE REVIEW LATER. 11/3/26. AS BENEFIT ENROLLMENT IS DUE TOMORROW.

This is a wonderful app! very helpful it took a few attempts to get into but looks like it will be a fabulous app to use that's for sure!

poor service not able to access my account

Despite an email confirmation that my coverage was active, the provider could not verify my status at the time of my appointment. I was subsequently informed that policy updates only occur on Mondays and Wednesdays, followed by a 24 to 48 hour processing delay, which directly contradicts the information I previously received. This resulted in unnecessary travel expenses, a $20 cancellation fee, and a significant loss of time due to misleading communication from your support team. What a joke !

I cannot sign in, I scanned the qr code but nothing happened

Great service. Easy to use on your mobile device.

bSwift states the app is the best way to get assistance or questions answered. It is NOT. Extremely difficult to log in, if you can get logged in, and very difficult to navigate. I get better support by calling, if they answer the phone.

Just started it

awesome

hard to login. had to try multiple times.

seems to work well with my information.

awesome so easy to use

detailed and insightful

in a perfect world, all of my ID cards should've already been on the app.

does the job

easy and fast to get to easy to understand love it

a good app,recommended

Its just wonderful

Easy to use!

poor user interface experience and questionable function. you gain access then get kicked out for no apparent reason. when dealing with sensitive issues around benefits this is poorly executed and completely worthless.

They should let us do partial payments

Great to deal with

hard for me to navigate it didn't use it much

amazing app

Excellent

convenient security in one place.

alot to learn

Easy Upload of Documents

easy to use, user friendly.

Can't sign in. It tells me I still need to verify my account, but following the instructions and scanning the QR code to verify just opens the app and does nothing else.

can't open documents

The app doesn't function at all. It worked for the first few months before it stopped working all together even after deleting and adding it back. You are supposed to be able to pay your bills from it.

It is so easy to navigate.

tells me alot

Awesome

really easy to use

Does it do more than just show you what you've already signed up for? I can do that online.. not worth a standalone app. Did I just not see key features? What I was looking for was info relating to my open enrollment which starts next week.

very easy to navigate

The timer keeps running out and it's getting me an error 400 so yeah this app's junk

Login has never worked. Link in the email redirects to the same login page on the app. Absolute trash

can't open

Useful website. And has a useful tool that helps you through hard decisions on health coverage.

it's great

intuitive, effective user experience

such a frustrating app, I need help but it just says to contact them without anyway to contact them. I go on their actual website and it has me send in a form to ask a question but not to actually get help with my account.

can't login

very nice

great

Comprehensive and easy to navigate application.

easy to use

I am unable to go through COBRA onboarding due to an infinity loading spinner on personalization.

So easy so far. we will see more once I share with my family. I am happy with it.

easy to work around

easy to use, very user friendly!

user friendly

If you minimize the app for any reason while chatting with the reps it completely resets the chat and you have to find a new rep and start over(happened after they told me to upload some paperwork) plus they never respond with email and only call mid day through the week while you're at work and leave no voice mail. lots of reasons to be displeased with bswift, but I think so far my favorite is that they can't verify my wife with our marriage license...

worthless. can't even get ID cards from. Thought purpose was to have everything in one place but all it does is direct you to provider website. Seems like a good idea but poor execution.

I'd cards on your phone!

very simple to read. very simple to understand... about time health care and coverage app is simple user friendly.

Perfect way to track benefits!

works as it should

Worse than the website (slower, less functional, with a random selection of personal or work contact info)

Awesome

love the hands on easy access to my coverage

easy app to use

can't get ahold of anyone familiar thro octapharma. don't wanna lose my benefits!

easy

so far fantastic

Very convenient and easy to use.

bswift make it so easy

I do not recall downloading or utilizing this app. I have no idea what it is or where it came from!!

five star

easy to use and was helpful with assistance

wowwwww am way behind !!!!! sooo am happy I found this

it's awesome

easy app to use

thumbs up

Clean and easy to use

it keeps closing!! it started today. I think it needs an update on the app

works great

very helpful and easily to navigate

it's a great tool for me to use.

awesome!!

Great

love ❤️

it's organized and easy to use

I just got it, and so far, it's easy to navigate.

es muy buena gracias

The app is alright. Forces higher star reviews in the app, unless going through the Play Store app directly. Very dishonest practice. Also not great that bSwift forces app use instead of the option to use PC.

Easy to use and quick

easy to use and understand

I dont even want to use this thing I don't know what magic these apps have on company's but I swear to God they don't work

It does not let you update your information, i.e if you have a new phone number. Therefore you are not able to access the App at all.

easy to navigate once you get set up

easy to use

not comptable with samsung 6s

couldn't back into the tool when trying to check irs limit. didn't have updated irs info (and when clicked on link, forced you to start over)

"Server Error-3" wont allow verification text to come in.

great app. made it so much easier for insurance

Much easier than the website

Easy and efficient. All the information I need at my fingertips.

absolute junk! waist of time and money! can not even do what it is support to do I cant even enroll in cobra benefits with my time running out! I've tried every day for a month and it can not load the benefit plans! I've tried uninstalling the app and installing it again to to reset it and still nothing! I would love for this to work but been full of flaws

absolutely the worst app I've ever had the displeasure of dealing with. Constantly freezes. col of bugs. I'm running the latest version on a brand new Motorola edg. No other apps have problems like this and it's super important because it handles my health insurance!!! I wish my company would not put us through this anymore.

Gets stuck on the select benefits screen when trying to sign up for Cobra. Personalizing experience.........

it was very easy and simple.no difficult buttons or anything.very easy to complete.

So far it was easy to log in and things are easy to navigate despite what other users are saying.

Fails with can't login even though it sends the verification code.

Very convenient and easy to use! Great way to see what coverages you have.

Can't verify email with either the mobile or computer methods. Pretty useless.

The app doesn't let me login even after verifying via email

Horrible/non-human experience. This is a very poor setup. There is no explanation of what the app expects you to do next. if you can get through the initial setup, it waits for days before something actually allows you to finally take the next step. no functioning chat options no phone numbers to call, I finally was able to get ahold of someone at corporate to free it up. This app needs to be rewritten so it functions properly. Why does it log itself out when it pops up another screen

Lousy experience, had to request 4 verification emails, followed instructions, still unable to log in. Application looks cheaply made, without customer service support.

awesome 👌and very easy to navigate

Unable to log in through the app - sits on the 'enter email' and spins... Then, nothing. Awful experience. Please don't tell me to reach out through the app because I can't get anywhere!

Security is absolutely garbage on this app. It does not play well with password managers nor password vaults. The app itself is buggy and there's no way to reset your password using emails.

consistently having issues logging in on app, I get an error message saying my email address is not correct. I've been using the same email address from very first use.

This app does not work at all. If I could send a picture, I would send it so you can see my issue. I responded twice via email with NO response. I would give this app -500 if I could. I would NOT recommend this app. I was getting ready to apply for health insurance with my work.

FIX YOUR APP! IT WON'T KET ME LOG IN ON VERIFICATION AND OTHERS HAVE THE EXACT SAME ISSUE! IT CANNOT BE USED AT ALL.

Can't get in. When I enter my email, I have opportunity to verify it. However both methods (text, email) just redirect me to the email verification page.

Made simple and easy to go through.

horrible bugs freeze and then after being in the app try to log in another time and say my email and device are not associated with any accounts like bro I was just in the app looking at my benefits and should get a half-star.

This app is not user-friendly. Especially if you're using an android. The chat features is horrible as well!

The app was unable to get past the login instructions screen. I doubt this app is actually able to do anything except harvest data.

Horrible app because it rarely allows me to log in without having some form of issues. It continuesly locks you out of the account.

easy to navigate between plans

Can't access after multiple attempts

I can't get past the verification email. I scanned the QR code with no results.

Have yet to be able to log into it. Would love to be able to use it but so far app is trash. Please fix it

Great tool for finding area physicians.

Worst company I have ever had to deal with. The website is IMPOSSIBLE to log-in to. So I got the app and it's still glitching. All I want to do is make a payment for benefits while out on leave and it keeps returning my payments, over and over, with no reason given, I know it's not the bank yet I cannot contact a human to resolve this, their phone options are bizarre and go to the wrong place. I need to speak to a HUMAN before my benefits are cancelled but after over a dozen tries, impossible.

It is terrible I have been trying to make a payment for two hours and I still have not been able to do it.

easy to use and navigate.

All my insurance information and documents in one place and ready at hand!!! I love it!!!

Well I think that your new site is really user friendly and that means a lot to someone who doesn't really use the web or a computer very often.

Useless. I'm stuck in the login phase, it just sends me back to the login option after scanning the QR code and even the mobile login option does the same thing.

easy to install, and I like page design.

Can't even login. After the email verification, it asks for phone number to set up TFA (why is this even needed for a benefits app?) but you can't type anything or click next. Even when I was able to auto fill my phone number, the next button doesn't work.

Won't load, been trying to upload documents but the app shuts down, or say there's a problem reload app.

Can't get into account to update auto premium information

App crashes every time you open it

easily sign in and set up

Keeps giving me a error message everytime I try to log in

Takes multiple attempts to get logged in. Then it takes forever if it finally does load. Terrible app. Keeps giving me an Error 04

Makes it really easy to access insurance cards without having to keep track of physical cards.

this app blows!!!! It doesn't load, I can't access anything like I'd cards or information. please fix this trash app asap!!!

Keep saying "server error-4" can't log in. At this point it is useless.

It worked only the first time using it, then after that........Server Error-4 every time I enter my verification number. Frustrating!

I get a server error when trying to enter the validation code. I've emailed with no response.

I cannot login. It gives me a server error code when I use my information. I tried to contact customer service and no one will return my inquiries.

I'll enter my email address, get a verification code, and then there's a server error. I can't get to the dashboard.

I'm stuck in a loop, send and email verification, click on the emailed link then say it going to send an email again and again

I'm able to sign in on the web broswer just fine. In the app, it keeps saying my email is invalid.

No digital card in the app unless I take picture of physical card, lame. Can't even search for in network providers.

bswift deleted my travelers auto and rental insurance. They said I cancelled my insurance. I never would have done this. Travelers are the best insurance. I have tried to call several places with insurance. This is not fair. I am not happy. I can't help my human resources. My insurance has not been paid since the end of October or beginning November. Travelers inform me if I don't come with over $900 by February 8 then my insurance will be canceled. I do not have this kind of money.

The revised app is great! Definitely worth using.

Doesn't work. Just get a black screen. Never loads.

Great app for trying to quickly understand what benefits are in your plan.

Easy to use, simple layout, and a big upgrade over the previous app.

Really good experience to manage my benefits on the go. Saves time when not in front of a computer to make plan elections / adjustments and viewing benefit info.

Clean user interface and very easy to use.

Great look and feel, very easy to navigate!

Absolutely awful. Very first step to verify my account, errors out. ("server error 4, auth/session-expired" even though timer wasn't expired). Can't use this at all. Would give 0 stars if I could

Very easy to maneuver, easy to use. Everything I need it at my fingers.

Very easy to use. Was able to see my coverage and plan details.

After inputting my email and hitting sign in, it spins.. and nothing ever loads. Uninstalled, reinstalled. Same thing. Doing this on a stable Wi-Fi connection. Doesn't work.