Simpro Mobile

Don't bother. It's as intuitive as a manual for building a rocketship in an alien language. Surface layout is diabolical. Doesn't work without location permission.

randomly moves text cursor during input, if screen times out or keyboard connected all text is lost while editing work notes. cant scroll past photos without constent pop ups to rename file, smart suggestions for job times will automatically suggest PM future times if entered at end of day, cant read job details if job is set to completed this is difficult for apprentice mandatory reporting.

having to jump from service to time sheet and back again is a pain

the location sharing and find our very bad.job assaigning time canot editable

new update won't let me start work it keeps asking to change location settings,so I check them all including precise settings and it still doesn't work,and can you please get rid of the background location access if I want to decline it then save the setting instead of asking me twice every time I open the app for that day.....

this app used to be the best of the best but last update has completely ruined the experience no customer support we have multiple staff assigned to make sure this app doesn't run the business under

Too many discrepancies between web client and mobile. Unable to use the same functions, and data keeps dropping off from mobile entries.

not user friendly at all. when you fill out the notes portion you can't see what you are typing . clocking in and out is ridiculous. please streamline this app ASAP

App has been nothing but problems lately. The attachments in jobs can't open to view. Now I have a "Lightning AI " icon bouncing around my screen. Get sick of the headaches this App causes. Constantly deleting and reinstalling it. I just received a notification of a new job when I completed it 12hrs ago. I even bought a new phone thinking it must be that causing issues but sure wasnt. Pen and paper sounds better right now.

hi there is a issue atm where no drawings can be open or downloaded

worst engineer system I've used

update is sub optimal

I enjoy working on there now

great

it can be slow at times

great system but lacks some key components that are basic, believe they will be coming out soon.

great

better then most

wonderful app does the job

simply professional

it is easy and quick for using

Sensational

wish you could crop pictures in the app..

All in all not a bad app, it would be nice if one could organise photos in the attachments to one's liking, as if a walk through story, for next engineers onsite to navigate.

Overall it's ok, but isn't exactly quick. the biggest annoyance is the pre audit is at the very bottom of every job! should be at the top with start travel and start job as it is required beforehand.

⭐⭐⭐⭐⭐

Pretty bad. Glitchy and unintuitive.

Full of bugs. Currently having to delete app daily and reinstall to refresh data. what's with the stupid pop up on every new window? this is the only app I've known to get worse every time they do at update!

good overall

User friendly

bloody great

Just perfect

easy

😎 cool as

great experience

easy to use . great

getting used to it

great

generally its good,can be a bit slow to load photos

Open simpro, refreshing, look at a job? refreshing, go back to the main screen? refreshing, look away for more than 2 seconds? refreshing. go open an attachment? refreshing. out at a job with no signal? best get ready to wait half an hour for simpro to refresh drop down menus don't work, saved notes are constantly lost. site history deletes itself. unable to select start work on jobs because simpro can't determine I'm on site

the back button should work when I press it, wherever I press it.

To unreliable wouldn't waste your time there is always something that doesn't work.

Be great if it could show you what's to be tested every year instead of having to go in and have a look at all extinguisher dates and picking out tested unit 1 by 1

3 stars - Have been using Simpro for a while now for work. I now can't login and wants my workinspace & login as of Fri 23rd. Now I can't login because its got a glitch. Can't ask for help because I can't log in.

the timesheets are not userfreindly on the phone. have to go into too many windows to change blocks of time.

crashes on a weeky bassis I have to uninstall the app all the time takes at least a hour to get back in time I'll spent

excellent

shuts down or freezes too often

always crashes

Many, many bugs, and different bugs to look forward to every month. No longer get any notifications for new jobs, and have not been able to fix this for 6 months. Terrible reliability.

great

Can you please add a save signature function so a user doesn't have to scribble after every edit.

Awful App, Awful Support. Have issues with app of software daily. unusually sync issues. stock doesn't adjust correctly. if you schedule stock, but use different. it adds scheduled and actual to the job. support is super slow, days if not weeks. I'd recommend to keep looking if you're on the market for a job system. the pre training, we were threatened with charges if we missed them, but yet they missed multiple meetings and kept changing instructors. UPDATE 29th July breaks the app again...

overall not to bad to use. when testing items it could do the better functionality to hide those already assigned / inspected rather than having to constantly slide the button on and off.

regularly has problems on Android 14

Great tool for work

easy to use.

simple and easy to use

Fairly easy to use and easy to keep jobs on track.

pause work button doesn't work and it does have a few bugs but overall it gets the job done

Does a few problems now and then

user friendly and has lots of extremely useful features, suffers from the odd glitch however nothing logging out then back in wont sort. very impressive overall

A little finicky but good enough.

May 2025, Simpro mobile app used to work well. For the last 2 months, it has been a nightmare. Constant problems with Errors accessing our data. Have to log off / on multiple times and even power Off / On mobile to get it to work. DO NOT USE!!!! Avoid like the Plague!

Continual issues with this app. Often, problems after updates.

nothing ever syncs I always have work chasing me for paper work or photos because there are ' none' I clearly look up the job and it's all there and it's unable to sync all I have to resort to emailed photos wasting more time for paper work that's already done terrible app

worst app. constant updates and a new error to look forward to each update

it's getting progressively worse. it's at a point now that I have to keep logging out of the app and back in on my apple and android devices to get the jobs to load. plus the added fact I can't zoom in on images and scroll around on a zoomed image making looking at plans impossible on a mobile device make this hard to recommend. having contact tech support who then wanted a screenshot of unable to zoom in? I'm not even sure how that's possible. look elsewhere. Used to work ok.

Worse App ever used. Very slow,gps location doesen't work all the time and App does not update /syncronize with the server.

keeps crashing, can't load photos, only way around this seems to be to delete and re-install

Awesome

we've been using the app and software for 4 years. very happy with all elements of the software

great

Great. Does everything we need

Great app

Get my job easier.

app keeps logging me out and won't remember my password. When I try to set up a new password, it just stays on the please wait screen

A lot better than the other apps I've used

5 star

Great app makes work a lot easier

Simpro has lots of issues, location issues especially

Fit for purpose

great

good

not great

Love it

awesome app, really useful and easy to use... when it's working. I have had to uninstall reinstall so many times because it freezes up.

It's a timekeeping app that continuously has problems accurately recording times. I'm not sure what else you can say after that.

Needs a high spec phone to run it. Galaxy S21fe stalls out with this app and camera, countless lost time in app crash because I have tried to add photos before saving what I have edited.

Rubbish. Even the browser based cloud program is terrible. Unfortunately I have no choice but to use it.

This is ridiculous, this is a business app with technicians getting tablets all the time in the field to do their jobs better and there's no tablet version. Complete garbage. Trying to work with management to replace it with an app that'll actually support tablet use in the field!

is very restrictive

Pretty good app. Once you get your head around Simpro it's a great system.

Very disappointed app was working ok then start log u off can't log on can't reset password. Keep getting error connections when trying to connect to server 🙄 😒

does the job

Pretty good software does 95% of what we need

Very user friendly once you use it

Rubbish

Excellent

Very good scheduler and easy-to-use app.

Excellent app, but sometimes it seems to lose data but is reliable enough

Always defaults to timesheet when logging in and get frustrated when opening job

Great app for jobs just need more info and height measurements and pictures in jpeg so that we can see them

10 years later, still aids. Receive notifications when i'm not even logged into an account. Sus.

I find the app counter-intuitive. It's over complicated to find a job and submit times then erase times from jobs that were allocated but didn't eventuate.

Has way too many options. Far too complicated for the worker using it on the ground.

very buggy with android and will only let me upload 1 photo at a time . would also be a lot better if you could see the job and cost centre number at the top where the attachments are.

A truly awful app. e.g., a). the time scroll wheel is awful. You can disable the awful vibrations with an android hack, but it's still too sensitive. b). if you make a mistake and have to change a time block on your time sheet, you basically have to delete the whole day and start again, because it just deletes a random pick of that day's time blocks. c). adding time blocks will screw up, and they just start duplicating themselves on your phone for no reason (without pushing changes to the web).

You wouldn't think they could make something worse!!! The last software, brilliant, this software, terrible!! Literally nothing I can say that's good about it!

PLEASE implement the "sort by tested/not tested" feature that Connect had. That, as well as seeing the jobs in a list instead of a calendar format are the only things I'm missing compared to the old app.

Great app compare to the first version, so much easier to use and isn't crashing at all. If I had to change something it would be on assets, when you are looking at an asset you need to press open and then edit, not sure why you need the "open" step, just replace the open with an edit.

Very poor app. Constant issues with connectivity, app freezing or not syncing data! The desktop version is better, but extremely limited compared to other products on the market.

If your internet is poor like telstra in Huntly then the app can have its moments. But as far as the app doing what it promotes it is very good

App works fine. However unable to easily add time slots for other colleges, and can't see my existing open jobs like I use to in the old app. Definitely a few bugs to iron out.

A little clicky at times and at times it will delete story's and parts used on the job before you submit the job as your filling out through out the day. But overall not bad

This app is very frustrating to use. Why is it that attachments are missing after I've uploaded them? This happens all the time! Fix this asap otherwise, you've lost another paying customer 👋

Why does it constantly say I need to establish an internet connection when I have full 5G coverage everytime? Always having to put it on and off flight mode, clear cache, deleting app and reinstalling it. No help from tech support whatsoever. People are paying good money for this and you guys haven't even got it up to scratch. DISAPPOINTING.

Incredibly poor app. Continually deletes vital, hard to obtain information from work notes without warning or reason. Guaranteed the worst and most frustrating part of my day just about every single day

My company has been running simpro for job management for 4-5 years. It has had its issues along the way, but there have been persistent issues that have never been addressed. Stock control, losing job notes and site attachments are some major issues. I had a complete loss of test data from one job which, to redo cost more than 2.5k and Simpro suggested I use a third party to take notes and then add them to the job afterwards on a PC. I know a few other businesses who have experienced the same.

I don't understand why it takes so long to load up current day/jobs. When you exit app and re-enter app, it goes through the long laborious process of loading everything up again. Why does it not load the days activities, and keep it stored on device?? Had used SimPro Connect and that was brilliant, so you go mess around with a good product and make it s**t. Fergus is much better and easier to use and support is better.

Quick question...when I clock-in, by pressing "Start Recording"...recording what? My phone activity? Notifications? Calls? Conversations? Text messages? Location? I am a little concerned about what it means and the purpose of that specific action "Start Recording". I am doing a research about the capabilities of that function. Is my privacy protected? "Start Recording" looks like it is not just to start the clock. As an employee, I am very concerned about it.

Garbage, constantly losing photos and finished scripts because of data errors or simply poor connection (whilst phone has full coverage) 2 stars would be too nice for the quality of this app, gonna get RSI from retyping scripts at this rate.

Not bad but can be a right pain. Won't register started work if it can't get location. Old connect simpler ui. New one all on one page but looks messy in my opinion. But company insists on using this

Everytime I try attach photos on android device. The screen keeps scrolling, bloody annoying. UPDATE STILL NO ONE HAS FIXED THIS ISSUE!!!!

Never had issues with the old version. This new app constantly crashes, jumps up and down whilst trying to write up reviews. If I wasn't required to use this via my company I would have downloaded something else

slow and tbh, useless. I do tons of work out of the office, where I use the desktop/laptop. I thought this version would have the same functions, so that I could use a mobile (which I have to when out of wifi range on site) to do the same. Nope, only timesheet and service.

Awful app. Slow and not user friendly. Doesn't enter job times correctly when you opt to include current time block. Takes forever to load a catalogue to enter materials. Stick with Connect, or follow me back to it.

Slow as. Only loads occasionally. Would prefer a pen and paper to this app 10 fold. Wastes so much time, trying to make app work

App for some reason keeps getting data errors and crashing to desktop. Only way to resolve is to reinstall the app.

Terrible layout and hard to use. Connect is way better except it crashes all the time. Glad I'm not the one paying for it.

Keeps crashing and then doesn't start again . Have to uninstall and reinstall again

Such a horrible app to use. Have to uninstall and reinstall constantly as it 'stops working unexpectedly' and closes. Doesn't update properly between app and web and time entries go missing or are duplicated. Time scroll wheel is sloppy and difficult to use. 24hr time feature is gone with latest update. Productivity is declined using this product. If I had a choice I wouldn't be using it.

Heaps of problems. Crashes a lot. Doesn't save times half the time

Keeps crashing and needs to be reinstalled all the time. App is frustrating to use.

Great easy to use app for field technicians. Ever evolving and is only going to keep getting better

Very frustrating system is counterintuitive to use . What are they thinking So disappointing from purchase returns , time sheets finding jobs, self assigning jobs backcosting jobs, .it is by far the worse experience I've ever had .The company is more interested in finding salespeople than developing decent software. I'm sick to my stomach that I have to use this God awful program. Key words that come to mind :unreasonable, faulty, illogical, implausible, nonsensical, absurd, capricious, contradictory, erratic, preposterous, reasonless, senseless, sophistic, untenable. An app and product so awful that people that have to use, it find work arounds to minimize the time they spend using it

It works I guess and slightly better than the older version but still made by a desk jocky for a desk jocky and not for people in the feild wanting something efficient

Crahes a lot makesdoing times very hard. And generally unpleasant to work with

Some assets don't bloody work and you have to close the app to get out of it as it'll freeze. Ofcourse when you do that you lose all data you have inputted!!!! I will now have to go back to paperwork and then copy to the app. Them email the office with paperwork. Still doesn't update everything to the office. Office say you haven't updated anything when you definitely have and have to keep proving it with screen shots. This is causing stress and upset at work. Wouldn't call it simPRO, just sim

Simpro is very slow on setting up to use for your business and they want you to do 99 percent of it and then try to solve the issues. It took them a month and a half to set up and we could only talk to some one once a week on the training and they never fixed the issues and was going to get back to us. NOT HAPPY WITH THEM AND CANCELLED BEFORE EVER USING AND DID NOT GET ANY OF OUT MONEY BACK BEFORE WE EVEN GOT TO USE THE PRODUCT.

Frustrating to use on a tablet. Complete waste of time as it locks up and then wont let you log back in.

So so slow. It's only doing kilobytes of network data but actions can take a minute or more. Seems to occur randomly. This program is rubbish

When it works It does half the things as it other half the simpro connect app. But mostly I am locked out of jobs for no apparent reason. Other time I get stuck and can not even refresh. It just state 'server error'. A somewhat painful app to deal with on a daily basis.

The whole system is great, but it's unreliable. The system runs like a space program, there's a place for everything and a way to manage everything that you want to manage. I just wish they had their servers a bit closer or spent a bit more money on them or something. It works until it doesn't and then it doesn't even limp, it just kicks you off and you have to wait for tge server to reboot or something and then find where you were up to, re-key what you were working on and then you're off.

I am giving it one star because I can not give it less. The userface is not really friendly. Not intuitive app. You have to break you head to make it work for you. It is more headache than other thing. It has long way to go in order to be more intuitive and integrated app. Don't like it!

Needs immediate fixes - unable to save names and signatures. Randomly deletes information. Over the past few weeks we have needed to manually edit all PDFs because our customers require names and the app refuses to save them.

Ffs guys fix the damn Getting Location Details problem. It delays putting in important job notes and its incredibly frustrating. You do not need to block text input for a damn location data point which could be done in the background. Overall the interface of this program screams develoment by a programming teams rather than people who need it in the field. Just way too fiddly for what it needs to be and too locked down to follow proceedure rather than flexability to input accountability

The time block scroll wheels are far too sensitive, I have heard this complaint from other users. Also the format looks too much like you're reading a report, with not enough differentiation between the sections. Just remember her that we are looking at this app on a small screen and also 'on the go'. Also give us the ability to switch off the 'include current time' option

Takes upto 5 minutes just to rename a picture, the customer support is absolutely pathetic, only use it because I have too

This app does not work with the Google Pixel 4, your time blocks, work notes and assets will not sync. Also there are various pages where the back button will not work to get you out of this screen, also if you have no active internet connection you cannot rename attachments, making it incredibly useful when working underground, if you try to save a job when you have limited signal you will lose all of your data except the photos you can't rename

One of the worst managing apps I used, very buggy and every up makes more problems. Not very user friendly

App is good, but for the cost of more than £20 a month per licence its a total waste of money and time. Assets and entered job details keep disappearing. We had to revisit multiple sites just to collect data. It was reported to Simpro support multiple times and they can't find any issues as on their side everything "works". Our main key to choice simpro was mobility and paperless reports. It is a shame that this feature fails and support don't do anything to solve the issue.

App has come a long way in the time we have been using it, however there's still a lot of issues that need resolving; stock duplication being the biggest, also assets not saving when edited or created or asset test status resetting to untested. Few things that we're missing from connect; live stock levels without having to do a 3-4min refresh, being able to name attachments when taken prior to uploading.

Having real issues with renaming attachments. Just takes so long when lots of attached files. Other than that works good

It looks a lot better than the old connect, but that is as far as it goes. You don't get notifications of new jobs when allocated, you can't add a job on the fly (they have to be added by the office), assets keep disappearing when added. It's just to unreliable. A real shame as it should be so much better. I'm sure it will improve eventually but at the moment stick with connect.... That works.

Pretty handy and easy for onsite project lads to track and manage their timesheet hours onsite and generate a po. It comes into its own for the service division though 5 star there!

It will not update any information changed from the app by the engineer and results in the office not believing you've done your job. It now takes twice as long on any job and about to revert back to paper. Not impressed. So apparently the update on 17th May 2020 was meant to sort all the problems out. Just to inform you, it hasn't changed anything

App Freezes constantly. App is a Great idea but actual functionality is extremely frustrating

Cannot use full range of app like previous app connect. Trying to change your times in service it will change automatically without warning

Great job management program, has increased the productivity of our guys onsite and streamlined a lot of our admin tasks.

This new app is rubbish, you can tell it was done with no consultation with techs that use it every day. I will be sticking with the old connect.

After an hour of it tring to save customer details i gave up. Could not get past this point. DOSE NOT WORK. AS ALL SIMPRO SOFTWARE ITS RUBBISH AND THEY DO NOTHING TO FIX IT JUST MAKE IT WORSE. Who has a better option.

Ongoing issues for months with no resolution in site, just a promise of an update sometime in the future that may fix issues. Only answer they have is to delete and re install app after every job/ day and still can't attach photos. Also quotes don't work properly off tablet or phone, best move was our move away from Simpro

Weird problems forcing reinstalls quite often. Better after major recent update, but still some problems. Most recent reinstalls were due to not being able to access anything once in a job (time, notes, nothing worked), and getting double statuses when completing a job. It messes with Enterprise when I use a double status, so I have to reinstall to submit.

I've been using Simpro Connect for years and despite its small problems I much prefer it to this app. Simpro Mobile is difficult to use, looks messy and has lost a few functions that Connect had. I find myself completely uninterested in using it.

This app is sketchy. Our business has been trying to use it for about 4 months, while when it works how it's meant to, it's really good, but it has heaps of technical errors. One day it deletes all your entered info. The next day the screen is blacked out. The search only works with some of the information...and it only works sometimes. The Help desk people get confused with which app you're using. Lately it has been working much more smoothly. I can see it's getting better.

The new Service module - wow! Looks good and performs even better. You guys really nailed this, thank you! I love the fact that I can see who is working with me on the job AND email job cards AND add more than one attachment from my gallery at one time. Thank you for listening! Just FYI after reading through these reviews you seem to have either 5 star or 1 star and I think I know why... you might want to check that your customers are leaving reviews in the right place? Some of these 1 star reviews seem to be about exactly what was happening to me when I was running connect!

cannot choose to leave off jobs from the app. only wanted it for apprentices to do activities and view the times the tradesmen put on for them. need to be given more options to customize these sorts of things. simPRO overall is really bad for restrictions and have very little customization options

The timesheets module is a God send and makes my life so much easier. Quote and Sales makes presentation a breeze. SimPRO have clearly refined their game since the connect days, can't wait to see what you bring us next!"

The boys find this so much easier to use than connect, and it's very reliable, thanks!