Boost Mobile

app nice flows well without a glitch

Ai is not user friendly

Thank you I love Boost mobile. I wouldn't want any other phone service provider.

trash company. cancel a line n payment. still charge you for it. customer service is scum.

I don't have the option to buy phones from the app. It always signs me out and my saved password is never the password to sign back in. To start, its not simple to sign in so this was annoying

terrible

All i did was change my email and suddenly i cant sign in through the app anymore. Guess im doing everything though the website now

HELLO. IS ANYONE THERE? FIX. YOUR. AP!. I've been complaining with a new message for at least three months now

the boost Mobile app is not allowing me to pay my bill

The Best but, if it's not broken don't try to fix it! Give the consumer a choice to always decide to use a PW vs Bio access

Now listen Boost I pay my phone bill every month. You fixed one problem now I have another one. I can't make phone calls at all.

login is required everytime I open the app. frustrating.

terrible app, self service options are very limited, transfer pins are not available without a call so they can try to force you to keep there service, customer service representatives are stubborn and don't listen and dictate to you instead of trying to help you the way you want, you have to argue with people to switch phones or sim cards, no payment plans for phones other the affirm, which is a rip off. and they do nothing over chat, unlike every other provider, makes you want to smash a phone

The convenience of auto pay

Requires biometric, then two factor text then password which doesn't work just to log on. Didn't recognize my payment method (the website does). Skip this app and just use their website. Actual rating -2 out of 5 stars: less than useless and a waste of time.

Boost is not a good service and unhappy with being cheated and made to suffer and have lack. I was Cheated out of my money unfairly . I tried since order was accidentally placed to cancel and get refund but boost has kept my money and refund was denied. This is causing me hardship and suffering

forcing a dumb app on user

app kicks you out, won't let you update personal info, just quirky and jumpy.

awesomeness

I've been with this company more than 15 years awesome.\n Boost Mobile.

easy

phones no good

they are letting my number be split with someone else and will not correct it. She is accessing my Google, texts and emails !!!

Up to date and super easy to navigate the app

I always liked Boost Mobile been a customer for years

Bad Activation Experience - trying to switch over from GoogleFi, but I need to get a SIM card sent to me in the mail, which if you order on Friday, will not arrive until Tuesday.

You're making it too complicated I just want to pay my phone bill!!!

I really like this app and ppl should know more about instead of thinking sticking with main providers will help. the truth is main providers such as verizon, T mobile, at&t will do something but they won't. all those main providers will do is secrete your information to scammers everywhere they don't wanna tell u this but they will don't ever listen to some stupid phone because they truly don't honestly know what they are talking about and that's the truth.

Difícil de cambiar adds on

neutral

good

Boost Mobile y'all need to fix app because whatever's wrong with the app is not letting people sign in keep going to different pages like y'all need to get your stuff together

app automatically signs you out too often. it's absolutely infuriating have to sign in with 2fa constantly. I should be able to sign in once a month to pay my bill without having to sign in every freaking time. that app is garbage.

Like other apps that use AI Bots for your Support, they don't know what to do when you just want to speak with a agent. They keep asking other questions. You need to give people Options for whether they want AI or a Agent. Besides all that, I Don't Like Boost Mobile Service

I love paying my bill on the app but everything else is not good at all...I try to look at phones and the link doesn't connec, it just spins and spins along with other links on the app ... not good! the app used to be better...

if you lose service, you can no longer open/ load app to make a payment

It would be nice to not have to re update the APP every time I go to log in

Exellect

Easy to use. Simple and straightforward.

I am giving it 1 star because this app is useless. A month ago I logged in and it was saying my account is being updated and I just logged in just now it is still saying my account is still being updated. I don't recommend using this, it's a joke.

I love boost I've been with them for over 15years!

Boost app won't load in

I can't login, what is going on? I had to reset my password after the app texted me a confirmation code and I still can't login. I've tried 3 times now. GET IT TOGETHER BOOST I am so sick of this app. USELESS!

Not good. App requires sign in every time.

why can't I stay logged in? or use my fingerprint to sign in? i have to have a code sent to my phone and it either doesnt arrive or it takes several tries before I get it and its super annoying. I just wanna pay my bill, why does it have to be so complicated to do that?

I can't sign in, always same error: ERR_TIMED_OUT

signs you out every time. ridiculous. you have to enter your phone number a passcode and your password just to access the app every single time

can not log into app, it's time to pay my bill, have had trouble since the beginning.. oh and do not ask for an extension on your bill! they will make you pay twenty some dollars right then, like if I had the 20 dollars I would have just paid my bill! not pay for an extension and then extra on top of it! I will say they did credit my account, but only after having a fit about it... there is always a catch.. the unlimited 25 a month is not truly unlimited.. when I mentioned it to them they sai

always short on data

Great Products, Awesome Service, Boost IS The Best !

I gotta sign in every time. it's annoying

Awful - this app page doesn't even work correctly.

app is in great proportion to understand

drop calls, you get what you pay for. nothing to brag about.

it wasn't very pleasant they're not very helpful

can't even sign in keeps saying no info on my account

Treated amazing by Yuseimi Ramirez and Christelle !!

after most recent app update the Boost Mobile app will not allow me to make a payment it gets stuck on the payment page and will not go any further.

the mobile app is not opening

I'm making payment get down to make payment the box will not let me pay

the best

not helpful to shop free phones for exciting customers

This app is STILL pure garbage, as 1. it still has stupid forced updates every month 2. the loading screen takes super long for no reason 3. there's new issues, as now you have to sign in every single update which takes forever, which used to not be a issue, and then the sign in process sometimes just doesn't work and you have to do it all over again, and there's always an new annoying popup, and the ui has gotten far worse since 2024.

won't let me cancel

it's a poor experience. After buying phone in store and acquiring a phone number, the app does not acknowledge my phone nu.brr or account. I'm directed to contact support as I s download the app but it did not provide a phone number. It is not customer oriented.

Best Ever By Far, Billing, Pricing, Customer service, All Spectacular, Will Never Switch

sucks

yesb

{MR} MARIO DUMORNAY},, YES,, GOOD,, OKEY 😃 👊 😎🙏🤔,,GG

Boost Mobile, The Best.

Boost mobile now I feel better I called customer service and they helped me out I have a new plan and now I can see the account number and what I owe thanks

Two updates ago, I cannot log in on the app at all. I click "sign in" because it logged me out and nothing happens. I checked all permission settings, cleared cache, and uninstalled the app and reinstalled and it is simply not functional. I have to go to the website to pay the bill and it sucks.

Rating the app, not the service. What is the point of having an app if it needs to access a browser to work? And why can't I save my login information? Two-factor authorization isn't necessary every time. I really don't need this level of security for a pay-as-you-go phone. The prices are great but do not expect any customer service that isn't a bot. Do not rely on the app to track your data--it takes days or longer to update at times.

Fix your damn app! every time I try to log on it opens a browser, I put in my info, then it says redirecting to app and then never does, just sits there till I lose my temper. Please fix this.

everytime I try and login it says it sends code to phone number but nothing is showing up so I can't login ,change or even cancel boost mobile

hello I've had boost for a 4yrs great service! no problems and I'm very comfortable I really like the service! 5stars 🌠 still with boost love the company,great customer service and never have phone problems... why go anywhere else I will be here a long while! thanks Boost!

more rewards

it doesn't make your autopay payments when due and chat was no help😐

Constantly tells me to activate my account it's been activated for years my "upgrade" my boyfriend thought he was doing a good deed bought, cellerono how ever you say I used to be on 50 a month unlimited now I pay 70 and my data is monitored I just paid for services for Halloween for the kids and my bf and I to watch can't even watch anything nothing loads they told me I. Locked into this and basically what we saved in the upgrade we pay for throughout the year with the added pay on Monthlybill

If you have a contract that was done on the internet no store can help you with anything?I've been on my phone for 6 hours today every representative was rude but one. They charged me twice and I can't go to a boost store and figure this out. i suggest, do not go with this company.Because I pay for a free upgrade every month I had to pay a tax fee for the upgrade, then they charge me again + a bill increase

cool

Great to keep track of payments each month

boost has always been good but lately it has bugs and cliches. its mobile app doesn't seen to recognize my email or phone number. but it also knows im activated what is going on .

no one cares about me and that I pay my bill and have questions about it all you get AI BS

6 months, cannot pay on app. You would think they have this fixed!

i been with boost since they first came out and up until now i been having problems with ordering phones online two of my orders got canceled and they couldn't tell me why other than that there machine canceled it on it's own and can't give me any info on why not, not only that due to a payment loan plan I'm in i can't buy any phones in any of the boost mobile storesat all and i think that, that is stpuid and they did NOTHING to make sure i was a satisfied customer when my orders got canceled

this is a wonderful

there is a Huge Issue with payment In Website. puts me in a continual Loop not allowing my payment to go thru. 😡

THE WORST EXPERIENCE EVER! These people tried to hustle me for $4. My bill was due today and they suspended the line before I could even make my *USUAL ROUTINE* payment. I couldn't even see how much the bill was! I'm definitely switching to another service ASAP!

great i love phone service

Slowed my data speed before I even hit my limit. Boost itself has terrible customer service. I had the insurance on my old phone, called them to use it, only got HALF the value of the phone as credit. I asked them to send me the address thing so I could send it in to them and was told I didn't have to. I was recording the conversation and asked again just to be safe, told them same thing. A week later they charge my account for what was credited to me and had a woman yelling over the phone tryin

great service

I've tried uninstalling and reinstalling the app and it won't let me pay my phone bill. it kicks me out of the payment option every time. DON'T INSTALL THIS APP.

Bugged ui and ux. Have an upgrade for my phone and I can't see the upgrade options cause the app refuses to load properly. Also the app just brings you to the website which beats the purpose of having an app that's just a web extension. Awful app

boost sucks

the app isn't allowing me to login to my account

Worst service provider

it constantly signs me out and makes me have to sign back in and redo all of my fingerprint settings if it didn't do that it would be a good app

When I call other people, their caller 🆔 does not show my name! It shows some one else's name 😞... How do I get this fixed????. .

you can't earn boost coins anymore I signed up for two different memberships & still never got my boost coins.it cheats me even in watching adds it never adds my coins!

The mobile app doesn't allow you to make payments online. The page is too big to scroll down to the bottom and you cannot zoom in or out on the page. I informed you of this last month and nothing has been done about it. This is extremely inconvenient for customers.

I have a screenshot that says my bill is due on the 7th of this month. I have another that says it is due on the 6th! I paid today, the 5th and now these thieves say it is due on the 5th of next month! Bastards! Boost will begin asking for money 2 weeks early, too! Also, you can't connect to WiFi for phone updates, even though you can check your emails! Update: October 26, and I received a notice my bill is due tomorrow, but the notice shows the wrong date! Stupid A-holes! T-Mobile NOT Boost!

every since i've been put on this plan .i run out of data .you say it will slow down .and it does before an app can open .it says ran out of time.so my question is does it slow down or do you shut it off.and everything i do is shared.EVERYTHING THATS NOT RIGHT?

The most recent update broke the app. I can no longer log in because the request for the URL gets rejected.

custom of over 10 years. this company is going down hill fast. this is not the same boost that Sprint owned. this is AI slop. the worse than the boost mobile aqua teen hunger Force made fun of. currently run by an incompetent halfwit and an AI chat bot. disgusting to see what this company has devolved into.

Stay far away from this app and service if you're able to. Barely functional at the best of times. The only thing it's good at is processing your subscription payments.

WHY I'M RECEIVING NOTIFICATIONS REGARDING PAYMENT SAYS DUE TOMORROW 11/7 IT'S ONLY WHEN TODAY IS 10/28.... GET IT TOGETHER BOOST

I'd give the Boost Mobile app Zero Stars if possible !!! I didn't think the app could possibly get any worse, Wrong !!! now the Damm app logs you out 2-3 times while you're logged in !!! also they've made it harder & a lot more annoying by having to use a stupid code to login plus your password !!! ridiculous, horrible app !!!

I have been with Boost Mobile for 6 months and this app has never once loaded. I have uninstalled and reinstalled twice and does the same thing. Garbage

Boost mobile terrible service , slow connections there is no way this is 5g my 4 year old 4g phone was honestly much much faster . This is a mess. A total waste of money and time. they disabled a feature that comes with my phone mobile hotspot so then you have to pay them 10 hours extra every month if you want to use that feature that came with your phone. also when you use your data plan the 30 gigabytes say and they drop you down to high speed that is so slow their own app does not work. 🙂‍↕

Not working after the update. When I go to pay my bill it just opens my browser and takes me to a site that says page not found. Also if the app is just gonna use my browser to take me to a website then I might as well delete the app and just go to the website. What's the point of having the app if you have to use your browser to go to the website?

My bill was always all my unlimited service, I don't know why you are charging me extra gigabit, you never in the 14 years that I have been a customer of yours ever mentioned to me that I had 10gb and I used my unlimited service without any problem. I am very sorry. Thank you. It took me four attempts to make the payment. Please check this page so that payments can be made without any difficulties. Thank you.

The only reason I'm giving this app 5 stars, is for 1 reason only. And that was for the person in the help center. Thank you to the customer service agent who, not only figured out how to fix my complicated issue, but she made my day. She was professional, with a friendly attitude,had endless patience, and has legendary problem solving skills. Which is a night and day difference from my last couple of experiences customer service. Thank you Tracy, for helping me when no other agent would.

i will use face to sign in but I did not have a choice. I do not have finger prints any more. when I had a background check a few years it took them over 30 minutes to get enough to use. I tried it on this device and it did not recognize the print.

Wouldn't give me and my friend the $25 for referral. Tried calling several times. My ACP payments disappeared magically Only thing this app is good for is giving them more money. They owe me a bunch of money! tried to switch service and they made it impossible and left me without a phone. lost my number and everything. thanx

Terrible!!! The app sucks and the service sucks even more!!! I only have one phone with boost service yet they charge me as if I have 3 phones. This has gone on for months and idk how many times I complain and try to get someone to fix it. They all tell me that they are taking it up with a supervisor and they want to fix it and get me a refund. it's all lies, they never fix anything and it's impossible to get anyone to even try to fix the issue. I never get a call back or whatever they tell me.

by far THE WORST mobile service app I've used to date, it constantly crashes, you have to wait until it fully loaded (3+minutes) or it says bare gateway, and now they refuse to allow you to stay logged in unless you USE BIOMETRIC DATA, a clear and disgusting ploy to scrap for advertising companies. use a different service if you can, even berizon is better at this point

So about 5yrs ago you could actually get decent usage out of boosts hotspot, because it's usage had a separate meter from your mobile data usage. However, since Dish acquired boost mobile the services overall are significantly worse. For awhile they sneakily added on add-ons without user permission. They've stopped since, yet boost mobile is still terrible. Having tested out the $5 2GB data pack you cannot even use two Gigabytes worth of data. You cannot even download a simple text file with it.

Since the app update I can't see my payment nor my payment history... Every time I try to access it it'll say something went wrong please try again later. Seeing your payment & payment history is so important please fix this problem . Update: ever since I updated the app yesterday it keeps logging me out after a few minutes it's so annoying please fix the problem

international services are marginal at best. Twice I've paid for international calling and data. Both times they have failed to function a few days into the trip, and are completely non-existent if you are a few miles outside of a large urban center. It becomes so dysfunctional that I can't even access my account through the app. Not acceptable.

SERIOUSLY the new update just made things worse... ridiculous that you have to log in every single time... used to be easy to access the app for the games... really wish I could put a no zero or half... UPDATE.....Be care with the signing in and out cuz NOW it will lock you out COMPLETELY after signing in 10 times ... Making you wait about 24hrs in order for you to lock back in... It really seems like you have no choice BUT to use their Biometrics....

I was with Boost for 6 years. 4 days ago I wake up to my phone suspended for no reason they claim due to "fraud" after my account was hacked two months ago (that time they wouldn't help at all unless I went into a store) so I was told it would take 2 days for them to look into it and restore my account. NOW I'm told it's a 7-10 days. This can cost me my job OVER NOTHING. I can bet it's because they're using AI to flag things. I will never come back to this company.

I have been a customer for over 10 years. When I found out I was being overcharged for over a year they they offered no reasonable solutions. Now I want to leave the service and take my current phone. I have to wait until next year for my phone to be unlocked because I bought it at a discount. I can't stress how frustrating this company has become.

My account was "restricted" but what they meant was shut off after +10 years. Only a vague explanation from Customer Service about my usage patterns. After going to a store to get referred to a web site, filling out a form and waiting 2 days for a response. Don't trust whatever they've become. I know I won't.

my boost phone I paid for put a Google wallet app on my phone now I'm unable to make any delivery purchases from the companies I normally do I have the funds to make these purchase but your wallet app refuse to let my purchases go through it's my money not Boost's yea great contract I entered I told my bank that I'll be paying $60 a month for this deal, disappointed you could say yes and by the way I'm 71 years old and don't drive very expensive to pay for a round trip ride to Boost to try to re

App won't even process a payment for 2gb of extra data, had to use the web page. Sorry excuse for an app. Also, T-Mobile towers wouldn't ROAM worth a damn, only in major cities did I get service, had to talk to too many foreigners who couldn't be understood, and several gave me bad advice, told me I need a new sim card to ROAM. that was $11.00 thrown away with no refund or account credit. Everything about Boost Mobile just sucks bad. Will switch providers when I get home Mint Mobile or Metro PCS

another issue, paid off my bill they added a random $10 "pay it forward charge" then when I questioned it they said it was an 10 data pack but that was false. please stop "adding charges" when your bored,phones now screenshot. 2 days with the cell tower having issues so no phone. not right at all,I've already paid my bill off. and you'll charge me full price for next month knowing you cheated me out of days of service.

Up until a few days ago I would've given them 5 stars because you can play games to get credit off on your phone bill but lately I've been having to sign in every single time I open the app which is ridiculous. It's like they're trying to make you do the biometrics in which I can't because my screen is cracked. I've had service with Boost for 20 years and am finally ready to switch, mainly because of this.

boost used to have the best customer service back in the day. what happened? I'm on day 5 trying to get my old phone unlocked, since I paid for it in full and their ustomer service keeps giving me the run around with tickets and different resolutions. mind you, I've spoken to them 5 times, but have called them over 15 times because I kept getting hung up on after waiting over 30 minutes each time. their call back function keeps hanging up when I answer. and.... my phone is still locked.

I don't like the app. as soon as your service is suspended you can't even see your amount that's due or ask for an extension i have to go to the customer help button just to pay my bill or anything. they need to fix this app to where if the service is suspended they can still see the amount not have the screen say your account is suspended

The app is actually ok. Do not bring an unlocked phone to Boost! Since switching to a physical sim, provided by boost, my experience is awful. Missed calls, dropped calls, Wifi calling will often remain silent even while showing signal and the phone is otherwise connecting to the Internet. Ridiculously long wait queues for customer service at times.

I love the fact that you can get an extension . That's a big plus that BOOST offers . But the APP doesn't have a Payment Extension icon or section .That you can go to on the APP add that and I may give you all a 4 or 5 Rating

Even though I canceled my service over 2 months ago, Boost Mobile has continued to debit. My account. I had to cancel my debit card that they were charging yet somehow they're still able to debit my bank account. I never gave Boost Mobile. My bank account number or routing number. But so far they've charged me a $188 in 40 days, and my bill normally was only $46 a month. And I just keep getting the same runaround from them. so now I get to go through the pleasure of canceling my bank

I'm not rating the app, but rhe overall service. I gave 1 star, I would give them zero if they that was an option. The connection is horrible, the speed is sleeping 😴 💤 . The only reason I'm still using boost mobile is I'm saving money to go elsewhere. Getting on Boost was a REALLY bad decision. About the data plan: I've paid the same money and got real unlimited data, without being throttled and charged for more. I'm getting out ASAP.

easy to use and has very helpful features. plus it's customizable. I can get or take away 10 more gigs of internet if I need it or dont anymore, and the baseline internet is 30 gigs which os twice that of ATandT for a MUCH cheaper price.

I would give boost a zero. But a 1 star seems appropriate, considering you can call and text. Ten years ago Boost was my most favorite go to for mobile service. It's was really easy and had some pretty good service. All I had to do was go to wal mart for a time. Now it's the worst. Service is horrible. The staff are rude,dont help.The app is slow and the worst. The phones have a lag time. A while ago they would credit now they make you pay more. There reviews can only be 500 letters long.

The app simply won't accept my login number or email address, and when it directs me to the mobile page, it won't let me log in there either. I'm forced to use my laptop to view my account or make any changes. This a serious issue that needs to be addressed as soon as possible.

Is pretty good they help me with my phone app it works but don't let it get to where they ain't no money on the account.well not that it was trying to take it before it was due.

The "app" works fine. It doesn't have ads and making payments is easy. It's hassle free, at least for me. Though, the original app was waaaaay better and much much faster. It's not really an app. It directs you to their website but whatever. If u have the $25 unlimited plan DONT watch too many videos on ur phone. Even though it's unlimited after the 30gb they'll slow the internet & everything else to a turtle. Never doing that again.

App barely works, unless you're paying your bill, big surprise there. Been waiting 10 min now for the Samsung A16 page to load. Tried everything, won't load. Not my service, or WIFI everything else is working as normal. Can't even upgrade on the app, even though it says you can. And according to the CS chat, they are aware of it, they just don't fix it. I wish this was the first and only time I've had issues with the app.

I am just warning those who are considering Boost Mobile for their phone service that if you rely on network connection dependability this is not the company to choose. I constantly lose network connection I'm not retired yet and must say it's very costly causing major loss of income. Everything I do takes forever for the simplist of tasks. I have the 25 for life plan but also had the $60 dollar ultimate plan it wasn't much better. I can't say much for customer service can't reach them too often

Everytime I go into the app to see when payment is due at the end of the monthly cycle it kicks me out everytime. Always have to log back into it. Today I tried a few times to put my phone number into it. It said user not found. So I put in my email said same thing. But I put my email into it again. It sent a code to my phone number like it would do when I put my phone number into it. For the 1st year of using the app it made me change my password every month. I wouldn't reccomend Boost.

omg what a trainwreck. the sim card didn't work so I can't set up my account, my account isn't setup so I can't get the tech support, or the refund which is what I really want. if this is how bad your tech and service is I wouldn't want to continue with you anyways. avoid this at all cost, people. there's plenty of better options.

Hotspot - 100% do not recommend, crashes continuously, always buffering and my own phone which is running the Hotspot doesn't even work. Network is really lagging as well, everyone tells me it sounds like I'm in a tin can. I don't get notifications that I have a voicemail to listen too. It used to be really great, but will start looking for a new carrier.

first let me start by saying this company has been so wonderful to me and have even given me credit towards my bill making it $10-15 cheaper than usual which still isn't bad considering I pay $79 a month which includes unlimited data & hotspot with extra 10 gigabytes of high speed data. I get great service 90% of the time,the other 10%, my phone loses service depending where I am, usually it's only when I'm in my apartment, but my Wi-Fi fixes that issue..I recommend boost mobile for cheap plans!

I loved my Boost when Igot it. Now it SUCKS! It was the best priced coverage. The customer service sucks and the Visual Voicemail hardly works right!! Shame because it use to be good!

update. it's working in 2026, it brings you to their website to log in instead of having an in app login system which always feels sketchy. I only use it once a month or so to pay bills It just doesn't work at all. I can't even log in as it is stuck on loading. I can't log into the old app because it says I can only use the new one lol. Only way I was able to pay my bill without having to call or go to a store was using the website on my laptop with that in itself is ALSO a buggy and slow mess.

it's better than most services until you reach the "data limit" then you can't even use anything that requires data (other services still give you enough to work on once limit is reached.) not to mention I still have 10 gb of high speed left,always difficult to pay in app or in person but the people in the stores are better than other. went to support about it and they are unavailable during the times that the data is unusable. there's also a lot of games going on easier to make extra money

Terrible is an understatement for this app and service. They cut my service off despite it already being paid. The system made it impossible for me to log into my account. It's so hard logging into the app because there's always an issue, ESPECIALLY around the time you have to pay your bill. Boost actively works against you. Customer Service is terrible. The first agent did literally nothing but accuse me of trying to dodge the "customer service fee". The second Agent provided zero help either.

App is very basic and unappealing in appearance. The ABSOLUTE WORST aspect of the app is that it ONLY works off the phones cell service. No wifi. So if your phone disconnects from the cell service like mine does repeatedly, you are screwed! You can't call them, and you can't message either. Unless you use someone else's phone to call them. Also, you are automatically enrolled in Auto pay...and you can't change it. There are other problems as well.😡

My experience has been great so far and Gerty from the Boost store was excellent and helped with a problem from the new app. now I can't do add on's from the monies that I have in my boost app any longer, now I have to use a debit or credit card for a $5 add on. it's crazy now. all bs to add data when your data gets low 6(if you're lucky) days after payment & can't do data add-ons through my account. what's the point of having an account here!?!?.

Total scam. I signed up for a plan for two lines, with one half off for a year. I see the charge was full price and called customer service. They said the discount doesn't get applied until the day the bill is due (so can't pay early). But it didn't even work. They took autopayment with no discount. Prior to this, just getting my phone set up, they told me they couldn't set up service and wouldn't give refund or cancel account. Took over 6 hours, being repeatedly lied to get it setup

Boost mobile is hands down the worst service I've ever had. The data is terrible. having a little icon that shows "full bars!" means I have a 50/50 shot that I can actually use data. It's also the cheapest service I've ever used which is why they're getting that second star. I understand I get what I pay for. I pay very little, so I can't be shocked when I get very little.

It continually logs me out throughout the month. If I don't have autopay set up and service is suspended for less than a day, I can't recieve a code to log in (it gets sent to my phone) or even call to pay my bills. Luckily there's a boost store in town, but really didn't want to have to make the treck there with a raging fever this time because the app didn't work. When I'm finally able to log in after restoring service, the app doesn't recognize my password so I have to update it every month.

We've had multiple accounts with these guys for over 10 years but we won't be giving them another penny and will be changing services. I added a second line yesterday under a "promotion" that said add a second line for $12.50 for the 1st month. I did that, line was activated and a few hour later they took another full month payment out of my bank account without authorization and when I asked them about it they told me "sorry, that's just how the system works" and told me to deal with it!! WOW!

I just downloaded this app for the second time. I got on and paid my bill and changed my password with no issues. When I tried later in the day to access my information, I had to sign back in. When I waited for a code to be sent, nothing happened. I tried to have to code recent several times with zero results. If I can't access again and have to remove the app and re-download, I'm going to be aggravated.

One of the few times in my life that I've had service with Boost for 30 years that have gone on the website. I wanted to check the rates to add possible long-distance for Europe, it shows Todo Mexico for $5 and then even when you click on that it just says enable that's it and I also looked for Europe and you can't even find it, there's an area where it says long distance and able 10 dollars it should be more specific !

Couldn't pay my bill all day no matter what resets, close/reopen, restartsretards I did, I cant make it passed the page where you're waiting for the code to be sent to you (like the app forgot this phone and obvious credentials are the same since last month) and I never get a code sent (sms or email (resend a few times)) and it's just stuck like this all day. I will not cater to their possible desire to have me go to into a store and pay the fee to pay my bill. Fixitplskthnx.

I spent $30 trying to get an extra data add-on which I never received! I tried calling to see why and was told they couldn't do nothing for the next 3 days! So I'm out of data till my plan renews the 1st! They shouldn't have the offer on this app if I'm only sending money to receive nothing! I'm very disappointed with boost!!!

Be careful adding extra days to your account. It says it happens in a few minutes, but it does not. I kept trying because I was in an emergency situation and needed data. Seven times out said it worked but did not. Then over 24 hrs later, all seven charges activated. They will not offer a refund. It is a scam. I have screenshots of the entire conversation with them today.

Would be a lot better if when they say you can use the discount opportunity to take money off your bill, they actually let you. I am at my 7th day for the wheel spin discount and now it's somehow unavailable and in an update for the whole day. Edit: the service has only got worse. Absolutely no help with customer service. Ordered a phone, they have the wrong shipping address but won't change it or cancel the order even though it hasn't been sent but they were quick to take my money. Fat crooks.

On the boostcoin, 9 of 10 times, the spin lands on 5. That seems rigged. Very rarely get anything over 25. And why do I have to sign in every few days? Your updates shouldn't require that. And I've been a customer for a very long time but have never gotten the benefit of the "every 3 months" credit. When I click on it, the option is to dismiss, not apply. Other than these issues, I like the app. 7.29.24. date on the above review is wrong. Wrote in 2023. Latest update is terrible.

7/6/24 App SUCKS! App was working just great until the "PERFORMANCE IMPROVEMENT" update on 9/19/23. Now before going on the App, I have to uninstall it then reinstall numerous times before the App will open. That's aggravating and it sucks!! I can't login or see any of my data usage or play the games without having to do the above stated process. Also, they've limited you to earn 5 points per day while watching videos. "This is not the business!!" Boost One you need to fix this ASAP!! 😠

I have been with boost for 10 years now. And i have never been more disappointed with them until recently. Nothing works on their app at all. I have been trying to sign up for boost infinite as well and no matter how hard I try, it keeps giving me errors everytime. They are never the same error twice in a row either. It is so buggy and they seem to select who they want to be apart of this program. Hopefully it gets reviewed and fixed.

Terrible Update! The bonus spin for credit has been taken away. The new app doesn't always open. It also doesn't tell you about your usage. It's always the same since the update and has a disclaimer that it's not accurate. really?? It doesn't show my Hotspot data either. The last app showed both types of usage in pretty much real time, separately. So I could look and know what I had on any day. Now I can't tell. It's not user friendly at all. Makes me want to switch companies 😕

This app used to be good. I could spin, or watch videos to save on my bill. Now, I can play games for almost no points. (Over level 2500 got me almost no points.) I can watch ads, for 1 point per ad. What a waste of time. I'm looking at other phone services. I stayed at this one because I could save 5-10 dollars every month. This month, I get just over a dollar, and I play the game every day. What a waste.

No customer service. Save yourself a lot of frustration, and spend money with a real provider. They took my money for a data refill, then refused to make that data available to me until a time of their choosing. Not a professional provider at all. I have experienced a lot of connection issues, and I'm done with boost. Will definitely be switching to something that works.

Starting to believe that putting money in their pocket is more important than taking care of loyal customers They not only took away the daily credit for logging in, the spinning wheel and watching videos from 2 cents down to 1 cent but now when you log in and click on the videos, all it says is that it's not available because they are downloading more videos. Their website or IT dept is slow as Methusula in downloading them. So far it's been 2wks since I was able to do anything. hummm...

No longer contains the "spin to win" wheel, which was the main draw of the app, for me at least. It allowed me to save upwards of $5 per monthly bill. And I'm not complaining about my bill or the service which Boost Mobile provides, I still think they're great, I'm just simply saying, the part of the app which I used the most, has been taken away, and has rendered the app useless, sadly.

Couldn't use the app on my Boost phone so had to install it on my tablet and now I cannot earn points by logging in or spinning the wheel because when I open the app the only options it gives for earning points is to watch videos or complete offers. Been a Boost customer for almost 20 yrs and everything I've ever had an issue I've had to figure it out myself because their support is useless whether it be on the app, in the store,or over the phone. No perks for being a loyal customer at all.

Not even close to the previous Boost app! Needs tweaking! Add ability to purchase add-on data packs and make it easy to do. Don't expect accuracy for points earned (consistently fewer credited). ***A year or so later, this app has gone from bad to worse! It takes too long to load settings/points AND no longer offers reasonable points accumulation for the data used to acquire them. NEVER awarded so-called "loyalty" or "add a payment method" points. The app is okay for bill payment but that's all.

Originally this was great, it was nice being able to take some money off the bill. But now they have taken away the login bonus and the spin. It was also suppose to award you every 3rd billing cycle with coins, and I never received them. I feel now with the limited way of getting coins makes the app not worth it anymore. It's going to be harder to get any amount off.

What happened to the spin and login bonus??? No more boost coins to get money off your bill, that's a crock right there, really no need for the app. I have been with Boost Mobile literally since the beginning and in a lot of ways they have gone downhill. Says you have unlimited data when in fact you only have 30 GB of high speed data and after that the speed really drops off.

The app took away any incentive to use it, so we all go back to paying our bills at the original amount. I never got more than $15 off my bill anyway, which was a nice help when it happened. Deleting the app, saving the space on my phone, because my storage space is worth more to me than $2 or $3 a month from wasting my life watching videos. I've been looking into a new carrier anyway since Boost gives me no plan option when I upgrade my phone next. Cheaper plans and better options elsewhere.

It has been alot of ups and down since they pushed this app on the customers. One thing I thought was cool was that you can earn money off your bill. I used to be able to get $20 off just for utilizing the points on the app. then slowly they started to take it away to the point now I can barely get $10 off my bill. I can't help but feel like boost Mobile and this app are scaming its customers. Update: they have taken off the spin the wheel and reduced the 2 credits to 1. Just evil smh.

The app was great at first. You could earn lots of coins, which when redeemed, would take money off your monthly bill. I had months where sometimes I'd get $25.00 - $30.00 off my bill. Now they've changed the app and at the most, you might get $1.50 off your bill if you're lucky. Time to check into Consumer Cellular or Mint Mobile.

The daily log in points has changed. No longer do you get 5 points for that or a chance to spin the wheel. I never got the 3 mth bonus points for loyalty. Then today all of that is gone and you only get 1 points for watching ads. So it's not worth it anymore. Now it's just playing games for points off your bill. That brought my review down. That was helping me afford my bill.

In the beginning, I liked it but over time, it gotten to the point that it won't open correctly the first time & I have to close it & open it once or twice before it will actually open. Plus, it now limits the adds that can be watched for coins. I do like being able to earn money off my bill when it works. UPDATE: I just logged in on 6/7/24 & there's no longer the daily login coins & the daily spin is gone & videos have dropped from 2 to 1 coin. I had an email about changes but this was a shock.

This is a great app and I like how I can spin daily and rack up points off of my bill but it has never given me my credits off my bill every 3 months like it says it will and half of the time it doesn't give me the right amount of credits. It's already taken at least $5 away from me. Also, if you watch a video for 7 days in a row it's supposed to give you 75 boost coins. I've watched a video for 4 days in a row and it hasn't counted any of them. It's time to switch phone companies I think.

The app is a total scam as well as the phone company itself first of all they charged three times as much for the very limited phones that they offer where you can go to Walmart and boost on and buy the same exact phones for more than half off. They are also very inaccurate when it comes to data use you can purchase every add-ons that they don't have to offer and then all of a sudden the next day you're out and can't use your phones to do anything unless you have it connected to Wi-F

If you can add an item or a plan or add-on to your plan but you can't take it off. Having to call actually wait 30 minutes to talk to a human being just to cancel something that you added on for temporary time. It's ridiculous.. been trying to remove the add-on . n boost for 3 years. I'm about 3 minutes away I'm leaving boost. Also stop turning auto pay on without my permission ! I'm about to go to mint mobile or somebody else. You're going to lose a good paying customer.. over 5 bucks.!!!!

It never has the correct amount of data I have left loaded up in the app so I can accurately track my usage. I know this next part doesn't fall under the app itself, but when I pay my bill, I expect my usage to reset for the month the day it is due, or even the day after its paid, NOT a week later. I'm gonna switch as soon as I possibly can.

New customer, less than 30 hours new. Found I was being charged for a service I didn't ask for and all this app does is answer questions I don't ask. App is absolutely worthless if you need to solve a problem. You apparently can't contact a live person through the app. Tells you to call or go to a store. (Store is the one who made the mistake twice-actually went to 2 stores, was told by the first I had to go to a different store.) What's the point of the app if it can't actually help you?

I like the idea of the opportunity to take a few dollars off monthly bill. However I have made four attempts phone call, chat etc. I just finished chatting again. I do the spin thing get five coins never anything more than that and then the five coins for logging in. As I looked back.. It also says loyalty rewards every 3 billing cycles. So I scroll back. Over a year and I have never receive this. 4 attempts to help with no results. If it's not going to be rewarded. Just take it off the app.

The app allows you to keep track of payments. As far as the bonus points, it stopped the option to save month on Log In and Spin the Wheel feature. So, now I can't add savings to my bill. Updated (4/21/23) you only get 5 points for login and spin, but it stops adding points at 438 no matter how many times I log in or spin, the amount doesnt go up. Why bother adding that feature if you don't want to honor it, Boost?

This app sucks it's not very informative and it doesn't itemize my payments correctly nor does it allow you to fix errorsadenby you guys. Also it would be cool if when someone ordered more data that it wouldn't turn off hotspot and it wouldn't stay active under extras for like two to three months instead of the original 30 days. Other than that it's superb.

I'd say this app is garbage, but let's be real it shouldn't even count as an app. It's more a private web browser. God help you if you need to update your payment information. You need internet to so much as log in, but if your service is off because got a new card and forgot to update it? You're SOL until you find Wi-Fi. Plus you have to log in again every time you switch apps for more than a few seconds, a phone app shouldn't require that! But then again it's not really an app now, is it.

It gets 1 star because I can't give negative stars. Terrible app, It either doesn't load at all or will only partially load. It has been like this since day 1 and I've done all the updates and the uninstall and reinstall drill. The app just sucks! Update: App is still terrible and now every 5 days the app is logging me out which resets the the 7 day in a row spin bonus so I can't even get that now.

Text/Call history are have been disabled since they company switched to an app. That was never expressed when the changes were made. The appl is not very user-friendly and offers not many useful features, I only use to pay my bill. I really don't like how it's missing the tools I used regularly. When I need assistance and want to inquire, it's an automated bot system.

They say you can earn money off your phone bill but they don't tell you that this app uses more of your data than it pays for. Extremely slow to open everytime. Tons of buffering and it closes out often so you have to sign in again. All the while you are being charged data. This app is frustrating and just a scam. They can tell you in a second how much you owe them but you get the buffering circle for anything else. The videos are a huge rip off. You rarely get a chance to even watch 7 videos.

Got to give it a 1. Because I've never seen an app before that won't let you change the shipping address when you order a new phone. Have to talk to customer service for them to not fix the problem they says it's on your end and that they can't help. As in there system it's all good. Never have seen this before. At least you can pay your bill for now they might mess that up to by not letting you add or remove new debit or credit cards.

only meh. I don't like that the app allows tracking, trying to collect more information than necessary even to the point of tracking personally identifiable information. that is way too nosy, and I block as much of that as possible. it isn't any business of yours or theirs. privacy policies are a load of garbage and mean absolutely nothing to the companies that provide them. they only do the least they have to to "comply" with privacy laws that also are worthless.

Used to be a good app. Then Boost started messing with it to make sure the customer didn't get a good deal. The wheel no longer has a fair chance of landing on anything other than the lowest number, there's a "free spin" button on the wheel that does nothing but entice the user into thinking they can get a deal. The number of ads that you can watch per day had been arbitrarily limited. I suspect it's because people were just watching ads all day and night until they got their bill knocked down.

This is a fraud but not a decent application. To spin the wheel and get the minimum of 5 coins = very usual thing. About to watch a video or to do something else to make some coins to get the discount - forget about that. Always says try later, they prepare the video for me. Ridiculous. 3 months and the video is still preparing. Application with a couple of options only to spend money. Pay your plan and to buy adds. Unlimited 5G, but so fast you use the limit and there is no more internet. Zero.

If I could give 0 I would. The app always has issues loading. I can typically close it out and open it back up and everything will load in so I can do the video and the spin. But this time it took my earned credits from $34.39 to $24.33 the app stole 10.05 from my account! I tried to go to support but that won't load. I was getting close to being able to pay my $40 bill. And now ... I'm 10.05 even shorter to paying it.

Whatever update y'all were doing that had the app down ALL DAY, caused me to lose 2-7 day streaks (Spin and Videos) & cost me more on my bill as I couldn’t redeem my accrued points towards a bill reduction! Now today, while the app opens it just stays blank. NOT sure what you did to screw the app up again, but this isn't the first time you've screwed me out of points. And you never said my wifi hot spot data came off my regular data when I got the phones. If you had, I wouldn't have got Boost!

Just like typical boost mobile. The app is designed to screw you over in the end. Even with perfect wifi the app is slow. Besides the data throttling and manipulative tactics to keep you paying more for less. This app is horrible! It's always crashing or not loading entirely. Of course when you get a streak the app would stop loading completely. Boost mobile 101! Rob your customers for everything they have. If I could give it negative stars I would.

I agree with the 1 star reviews. The app is buggy and doesn't work properly. I lost a streak in October when the app was down for several days. I've gotten 5 cents on the wheel for the last 10 days in a row. No other amount is coming up anymore. The ads stop after watching 3. It's a good thing that you can put the boost coins toward the bill, but the methods seem rigged to produce the least reward, and the app doesn't always work.

Voicemail is awful. No indicators showing a message is left. you have to access it to see if there is any messages available. Sometimes it's there when there's a missed call or it shows up weeks to months later. All since the new app was introduced. The prices went up with the app and no information was provided that there was a change happening. Can't use data to pay the bill - have to use WiFi? Customers used to be able to even pay when the month was late. Deals don't go to existing customer

When I first downloaded it, the app worked amazing. Now i barely make any boost coins and it doesn't work or it freezes so I lose my streak. It's updated several times and with every update it gets worse. I only make like 20¢ a day and sometimes less. The videos only play like 4 then it says come back later. The spins only give me like 10¢ at most and it goes up to 6 days with the streaks, then it resets which is a rip off. I got one 75¢ streak last month and I used it every day. I feel scammed.