Zouk - Office Bags & Handbags

no diwali offer

i love very much fabric. tq zouk 👍

Please change your delivery partner and please do something about your tracking system. I shouldn't have to mail you every time for you to update the tracker. I love zouk products but the shopping experience has always been a pain with you. I have still not received my package despite it being two days since you gave me the last update. I am disappointed, pls do better.

nice product

slow

Extremely disappointed with Zouk's service. My Order #2221501 worth ₹4,000+ was promised for 26 October, and today is November 3—I still haven't received it. No proactive communication, no accountability, and repeated delays. This is not the experience I expected from your brand. I need an immediate resolution and delivery today. the delivery partner is horrible - Blitz. Please respond urgently.

Your reward zcoins are a hoax, there is no way one can redeem those, if we tap redeem it will revert to the listed items, there is no option either on the checkout page!

super quality

love the bags collection ☺️

👍

I love the premium quality, I have 9 products of zouk with me now ❤️

very very bad service

good collection

Excellent bag... this is my 2nd bag from zouk

payment take longer and stuck

thankyou 🥰

for more than one hour the app sticks on the payment process page.

please improve the app basic functions, its getting stuck at checkout page as updating rewards. Also freebie is gimmick, its not working while we checkout. Its showing as cart updated.

the payment page is stuck in loading status so dropped the purchase. very bad and poor experience.

awesome

first time I placed order. let's see. kya Atta hai, products quality kaisi bhejte hain.

One item order on 8th October.till now this item not delivered.is the app fraud?I want to know.

I am very Happy 😊

Good products

I really love this bag...Ever since I started buying Zouk bags, I haven’t bought a bag from any other brand! ❤️👜

very Good products

Avoid ordering through this app. Their logistics department is extremely poor. I’ve been following up for the last five days just to get a bag delivered, and they keep delaying the order without providing a proper resolution. Very disappointing service. I wouldn’t recommend this app to anyone.

love your back pack product 🫶🫶🫶

Great collections and offers!

excellent 👌

always late delivery

BEST QUALITY

good bags

very bed experience app not working properly

outstanding 😍

zouk brand take prepaid order and don't provide bag neither refund amount. stay away customer its biggest scam. when we place Cod then you have to pay more and then only you receive order I have lost my money from this app. its not trustworthy brand.

Great reliable disbursal loan app India

⭐ 1/5 Very disappointing customer support experience. My order was delayed for more than 10 days, and despite contacting support multiple times, I kept getting the same replies — “Please wait,” “We have escalated the issue,” and “We will update you.” The product was finally delivered only because the courier team actually helped me. Huge appreciation to the courier team for their support — 10/10 to them. 👏 But Zouk’s customer support was extremely disappointing. I ordered a bag, but ended up

zouk products are amazing and wonderful 👍🏻. love this

This is my first time ordering from you. If it arrives in good condition, I’ll definitely order more. Let’s see how it goes.

too costly

App menus are getting hidden inside the navigation bar at the bottom. Difficult to use the menus.

worst service I ordered in August to 26 of September still not yet received not responding properly I wasted my money very very very bad place don't buy this is my 2nd order cheating group for name sake they are calling but no action never give review worst experience how many mails I was send no response one month crossed I m very stressed

too much delay in giving answers and even after one week of placing order product is not shipped.

EVERY REASONABLE ITEM IS SOLD OUT. NO EXCLUSIVE APP OFFERS. The website said there are app exclusive offers. so I downloaded this and nothing... there is not even an offer for first time customers. Anything you like on display will be sold out. I don't know why they still have this store.

Worst refund experience. I cancelled my order and was told that the refund would be initiated within 24 hours, but it has now been more than 48 hours and my refund is still not initiated. The app is very disappointing. There is no proper refund status shown, so you cannot even check whether your refund has actually been initiated or not. There is also no direct option to speak to customer care, which makes resolving an issue extremely difficult. I would not recommend ordering from this app

Currently experiencing the worst scenario where I have ordered two tote bags and a handbag worth rupees 3000+ and still after approximately 10 to 15 days is not delivered and can't get any kind of help from the app service. If you would help to rectify this problem it would be a great help as I was ordering this for my mother's birthday as a gift for her..

I am extremely frustrated with the way my order is being handled.It has been 20 days, and I still have not received my product. The delivery status repeatedly shows “Out for Delivery”, but without any call or attempt to contact me, it is later changed to “Failed Delivery.”I have already contacted your support team multiple times, but every time I receive the same copy-pasted response without any actual resolution.

good

Installed the app and tried logging in numerous times. OPT verification always gets completed but the app does not register it and always asks for login again. No matter how many times I try the app won't let me login.

I deserve

Very disappointed with my order from Zouk. I placed the order on 10 September and was told it would be delivered by express delivery, but I still haven’t received the product. It has already been several days, and there has been no proper update about the delay. If you offer express delivery, the order should arrive within the promised timeframe. Very poor delivery service and customer experience. I hope Zouk takes this issue seriously and improves its delivery and customer support.

Very Pathetic service by Zouk.I honestly regret ordering from this website.This was my first purchase from Zouk,and unfortunately,it will definitely be my last. I ordered the Zouk Chittoor Blue Kalamkari Women's Office Bag,but instead received a completely different product from another brand -A duffle bag.This is extremely disappointing and shows a serious lack of attention to the order and quality of service. I never expected such a poor experience from Zouk.Refund my money.

Regret Buying from Zouk, never ever going to buy again.

0 ⭐️ Extremely disappointing delivery and customer support experience I placed an order with Zouk which was supposed to be delivered on 7 September. However, the parcel has still not been delivered, and the tracking has shown no meaningful movement since 5 September at 7:18 AM. What is more disappointing than the delay itself is the complete lack of clear communication and accountability. I contacted both Zouk and their delivery partner multiple times. The courier informe

Very disappointing experience. I ordered a bag through the app, but after waiting for almost 15 days, my order was cancelled because the product was unavailable. The app should show accurate stock information instead of accepting orders for unavailable items. This was inconvenient and a waste of time.

very poor service ,next time I'll be not order any kind of bag from this app it's better to order on other apps like flipkart or amazon there service much better than this

my order no:2134701.got delivered on sep 1st instead of 28th August.its not reflecting on my app .royalty points shows as zero.unable to call customer service as my registered number has no order history..sent many mails .not yet resolve..worst experience..it's been a week..if your business is genuine call me back and resolve this matter.clearing the royalty points is a trick to save your money??confirm it if you are really professional

nice collections

🤌

Worst experience with Zouk. I have been waiting for my order for over 2 weeks, and it is still not delivered. The delivery service is horrible. Customer support is equally disappointing there is only an AI agent, and it is almost impossible to connect with a human support executive. I have raised 4–5 tickets, but not a single executive has contacted me. It feels like they simply don’t care once the order is placed. Very disappointing experience. UPDATE: Thanks for reply, but still got no email.

Fraud app, i had the worst experience with my order today. I have ordered 2 tote bags but received only 1 bag that too normal roadside cheap kids backpack which is also having torns. I tried reaching out to customer support through an online website, and also through an app but no one responded. Even they are not having return options in the app and also the ordered item is not at all showing in the history also. The very worst experience I had today. Don't ever trust this fraud app.

the new update is worst , the pop up for the cart is showing always, can't reach the filter or other section below due to this pop up.

mhhh i know this is for app review u guys are great could u stock the mini wallets 🫣🙂‍↔️ he i would like to expect at least next month though 😸

This is extremely disappointing. I ordered my bag on 23rd August, and the expected delivery date was 28th August. However, it is now 31st August, and I still haven’t received my order or any proper response from your team. I haven’t even received a call regarding the delay. If this issue is not resolved immediately, I will be reporting the matter to the appropriate consumer authorities. I expect a prompt resolution and either immediate delivery or cancellation with a full refund.

pathetic brand and pathetic service i ordered a bag on 23-08-2026 and the delivery date was 25-08-2026 but till today the product is not yet delivered and there is no any support option from brand i am trying to connect them over mail and call but they are not responding. never going to buy anything from them don't waste your money and time. my order id is 2132222

I bought two bags on August 21st to give to my sister for Rakhi. I was told the items would be delivered by August 28th, yet I hadn't received them even after August 31st. If you cannot ensure timely delivery, why make such promises? I was unable to give the gift to my sister. Can you make up for that lost moment? If you cannot handle deliveries, then you shouldn't be in this business. I tried contacting you multiple times but was unsuccessful; that is why I am here. Pls send my product ASAP. 😭

I received Multicolor Mandala Print Office Backpack (Order ID 2091057) on 10.08.2026 and placed a return request. The item was picked up on 19.08.2026. However, we did not receive any Zouk Gift Card even after several days, as stated by you. Extremely poor and disappointing experience. Very unprofessional behaviour from a top brand

good

Fixed the issue as soon as possible. App with bug.. problem>> If I log in with my phone number and OTP, and then go to the profile section, it again shows the login option. If I press skip, it goes back to the home screen. I can't see my profile details, order details/history, order tracking, or a help section...

good

awesome.... 🎊🤗

No support to cancel the order. you have to mail only they will cancel the order

I have bought 6 different bags from zouk and never disappointed. it's one of my favourite brands .

app may be good but pathetic delivery and customer service. delayed by a week and the customer care are always busy attending other calls ans our complaints only get registered for which they will contact me next life. Last purchase may be through this.

Gorgeous bags, but little expensive

I ordered bags on August 11th; on the same day, I received a message stating the delivery had failed. Subsequently, I updated my address two or three times and sent five emails inquiring about the product, but I always received the same auto-generated response: "Please wait 24–48 hours for your query to be resolved." I received no actual help. My product was never delivered, and on August 25th, it was returned to the origin (RTO) without any prior notification.

good

pathetic services, no delivery till now

Very disappointing experience worst service support.At the time of placing order expected delivery date of 25th August. However, the status is still showing “Shipping Soon,” with no clear tracking details or updated delivery date. I have never experienced such a confusing and poorly managed delivery process on any other platform. If you are unable to deliver on time, please do not show incorrect delivery dates. Customers deserve accurate information and proper tracking updates.

very nice bags

worst process of shipping / delivery / return and refund of this compa y. since 4 days they not shipped my order qnd they said will deliver in 5 days.

very bad

THEY ARE CHARGING 118₹ FOR COD....really disappointing ...! 10 to 20 is okay....but 118...!! I am going to Uninstall ZUKE

The collection is best but there's something wrong with the app i downloaded but it is not loading and I can't access the app

good

you can earn zcoins but the interface is so bad that you are unable to apply the coins at checkout

redeem option not working

what a stupid app. the orders are not showing up even after amount has been deducted . and why does it kill you to simply add a separate section for address management. and why is there no provision to cancel orders

⭐ 1 Star Extremely poor experience with Zouk. Order #2093344 was placed on 7th August, but no proper update was provided. Tracking link didn’t work, customer support is almost impossible to reach, and calls/chats are handled mostly by useless bots. Courier partner kept giving different excuses, while Zouk provided no real assistance or callback. WhatsApp par complaint ka reply nahi, bas nonstop promotional messages! Please improve your customer service instead of only focusing on sales.

First time and Worst Experience. Ordered On 7 and Didn't recieve in next 9 days. Now I dont know how to cancel it. I ordered it on 7 August and you guys delivered it on 30 July

good

its too slow..waiting for the options to display after selecting a category seems such a time wastage..I opened the app for shopping 2 times but closed its slow performance. My internet is working fine so definitely it's the app issue. please enhance its response speed

super

nice

Great app.. perfect for quick shopping

pathetic service If you have enough time to waste on delivery you should opt for this. The customer service and delivery experience is very pathetic if there is any minus rating please give it to it because you can be on hold for more than 10 mins for the customer service call while it will not help you in any way to resolve the issue

Till the date I didn't receive my order . What is wrong with this brand . If you can't provide proper customer service then why are you still giving false advertisements. I need my order immediately or I am going to take actions against your app and service

The app is not even running properly. Even the home page is unavailable. Its taking too much time to load.

I'm in love with my Zouk tote bag.. it looks beautiful, it's very spacious, waterproof and most importantly value for money😍

pathetic customer service no response from the customer support the ai just keep on saying the customer support team is busy with the other customer. I ordered a back in January and it was damaged so I raised a complaint so they gave me the amount in a coupon form validity for 1 year Now from last 15 days I am trying to use the coupon coupon is not getting applied. you people have taken my money also when I asked to refunded in back to the source u gave me coupon i need my money back

The delivery was scheduled for July 23rd, but there hasn't been any update so far. With such a poor delivery system, I won't be able to place orders from this app again.

Wow! what a service. I ordered a zouk bag from Flipkart and within a month I got some defect with the chain. I raised the request for the same and Voila!! they replaced me with the brand new bag again. thank you for that. I really appreciate your service. and about the bag, I really like the print and the quality. Thanks so much again!!

worst app and service it's been 2days from expected delivery date yet don't receive.upon this more frustrating thing is it shows agent unavailable...I dint get any calls and 2nd day I checked actively dint recieve anything and just says failed package!!!!What's the use of offers when person who purchased isn't recived her package.Contact pages is also not helpful completely automated and response time is very inactive and unreliable

I am having my zouk coins worth 180. But i cant reddem it through my order... Please make sure that my coins are available to purchase.

not good experience I ordered zouk bags i did not like size so return request for bags but zouk policy not refund will processed in original payment it is in gift card very bad to hear this if I know this I will never order in zouk

Worst experience ever, The delivery date was fixed on 13th July, order was made on 9th of July. Today, it's 17th of July I have still not received my order. The customer care saying it'll resolve in the next 48 hours. There is a limit to waiting for the order also but no exact response over the mail or either on the call. If the delivery is not applicable in my area tell me directly why you wanted me to keep waiting.

worst experience. I canceled and order but have not got my refund yet it's been more than 2 days. No other shopping app is so slow. They will reply with a claim.that they have resolved the issue but they do nothing.

Very disappointing experience. I ordered an Office Bag as a gift, but the promised delivery date passed with no dispatch update, courier details, or tracking ID. Customer support has not provided any clear answer or revised delivery date. The delay ruined the purpose of the gift, and the lack of communication was frustrating. I expected better service and order management from Zouk. Based on this experience, I would not recommend them.

worst experience so far, ordered the bag last month, took 10 days to ship, got delayed for another 10 days, no response if we call, then I asked them to call the bags and refund it. the bags got canceled but till now I haven't received my refund. no response for mail or calls. if I ain't getting my refund by today, definitely I will raise a complaint against zouk. no doubt in it.

worst application I have ever used I want to give 0 rating as customer service is worst not replying at all slow app why this kind of apps they will develop just to steal money

I ordered a bag to give to my wife. I ordered the bag checking expected delivery date as it's my wife's birthday. Now after 3 days of ordering, they responded that the item is unavailable.

I doubt if the application and website are official or just a scam. I have ordered a bag through Google search. I was redirected to an account with my registered mobile number. I have made a purchasal. Now, if I go and try to find the order while logging in with the same mobile number, it shows empty in order history. I tried connecting with AI assisted customer care, which mentions that order ID and mobile number are not associated with each other. After such bad experience I want to cancel.

Don't ever buy from zouk. You have to enter your order ID all the time to track your package. useless custimer support. you can't even chat. draft a mail and expect someday someone will see and reply👎👎👎👎👎👎 my oder was not delivered. pls stop lying.

very bad experience with the app. it's already 11 days since I ordered a bag and it is still not delivered. never use this app to order. Better order from Amazon.

used this app and purchased earlier. now I'm not able to login. even after entering the otp received it doesn't go through.

I am using Zouk App. It is user friendly. Their bags & prints are awesome.

I have received wrong product. This is not what I have ordered. I have ordered a bag of rs 1699 and received a bag of rupees 1499 For reference i am attaching image of bag I received. I want correct bag. Very disappointed. totally fraud

worst online experience. I ordered Iket gre and Mughal motif prints. They delivered Nawab couture and Taj Nakashi. The name printed inside was mine. No doubt in that. But the products were not what I ordered. Never order from this app. I bought two bags in store before ordering online. I was satisfied with those products. That's why I went online. BUT NEVER EVER ORDER ONLINE THROUGH THIS APP. I could even share the photos if there was a provision for it in playstore.

Very disappointing experience with Zouk. I ordered two sling bags and the delivery dates kept getting changed for months. After a long wait their team called asking me to cancel the order because they didn’t have stock. When I refused, they forced me to choose from a few bags they sent photos of, and even those kept becoming unavailable. Then they tell you to email support, and from there you keep getting the same generic replies. It takes months of back and forth and only causes frustration.

It’s been 10 days since I placed the order, and I still haven’t received the product. There has been no delivery attempt, no calls, and no proper support response during this entire period. Due to this worst experience, I am now forced to cancel the order. I don’t even know when or if my refund will be credited, which is extremely frustrating. This level of service and lack of communication is unacceptable.

app crashes a loooott....!!! I have one TimesPrime coupon which is not working on the cart, and there is no alert as to which products must be there in the cart. VISA Infinite coupon didn't work either. So, add that feature please, prompt the customer to the page where the coupon is indeed valid. The experience on the app (and the website) so far has been mixed.

i have contacted the customer service but no reply is coming from their side, already emailed, sent text on WhatsApp, so support team, please don't ask me the same, I now feel I have wasted my money. please don't buy. edit: you have again stop responding and your app shows delivery date of yesterday, can you just call me and send my product? don't I deserve a minimum customer service after paying a premium price?

Don't purchase from this brand... No customer service..Unable to track the order..Useless application. I received my order around in 2 weeks and Product quality is so bad and I am not happy with the product and service. I tried to retrun immediately when i received the order and i found that i can't return these product, I waste my money here. I advice don't go with this brand, if you are not believe try this app and write your experience ...

Such a terrible app. No matter which wifi or mobile data I'm using the app takes a super long time to give me search results. It gets so frustrating trying to find something in this app. It doesn't even show my wishlist properly. I have over 40 products wishlisted and when I view it, it shows hardly six products! I'd rather use the web version only. Please fix this else you'll be losing precious customers!

1. Got to know about zouk from my colleague. Bt wait never buy from thm. The products are 3rd class and the funnier part is they don't exchange. Evn more funnier they give u an option to exchange but it doesn't work. And the cherry on the top is their customer care doesn't care. Good Luck. 2. how to login to this absurd app. If click on sign up it says you are already registered and if I click on login it directs me back to sign up option. what the hell.

Review #1593490 I am very disappointed with this delivery experience. The parcel was clearly marked with the correct address, but the delivery person still dropped it at the SBI Bank branch, which has no connection to us. Worse, he did not call, verify, or make any effort to confirm before delivering to an unrelated place. We were only able to get the parcel because someone at the branch, out of goodwill, gave us a call. This is highly unprofessional and unacceptable.

2 Aug-Very Poor Service by Zouk Ordered 2 bags , one was defective, so I returned it. It's been 20 days since pickup, but no refund and no response to emails. Extremely disappointed with their customer service I had already sent a mail regarding this on July 18, but haven’t received any response yet. Kindly check with your internal team regarding the issue before replying. 9 August- I got mail from Zouk on 5th August that i will get my refund within 24hr. still hoping and waiting for the same.

this is the worst app I have ever seen. I ordered a purse 2nd time from this app and both times I didn't get it delivered. I thought I would get my 2nd order but this app is again disappointing me. I recommend never buying from this app. this is a total waste of money and time. even their customer care number is also not working. They don't even reply on the time.

Never never never buy. Don't buy any product from here. It's a total waste of money. They show something in the photo and deliver something else. Even the products received are cheap quality. And they are not ready to return it even though I am trying to return on the same day of delivery as they say it's not returnable. Looking at the brand no one will believe that they will take huge amount and deliver cheap products. Totally disappointed as first time customer won't recommend to anyone.

I had a very disappointing experience with Zouk. I ordered a laptop bag (Order #1428007), and after delays, I received a poor-quality, very heavy product—not worth the price. I raised a return request via email (twice to online.zouk) since there’s no direct return option on the app or website. It’s been 16 days with no response. There’s also no customer care contact, which is very frustrating. I’m not asking for a refund—I just want to return this and exchange it for something better.

I had a worst experience with this app. I have ordered a bag on 22/05/2025. It was supposed to be delivered on 29/05/2025 which I have not received yet. I have raised complaint twice over mail also but to no avail. I am trying to contact there delivery partner Xpressbees as well but they are also not responding. There is no option to cancel the order as well. WORST APP AND WORST SUPPORT TEAM EVER. This app does not even require 1 star.

the app was glitching and I can't even select a particular thing . And most importantly when I cancel the payment it automatically fixes as COD and made an order . how can an order be placed without my concern. Even If I texted them they will be replying after 2 working days . seriously !! As a customer I'm completely not satisfied and as a. designer I really don't like their way to layouts as well

I'm extremely frustrated and disappointed with the service I've received regarding my order placed on 22nd May. It's now 2nd June, and despite the expected delivery timeframe, I still haven't received my order. The worst part is that the order status shows as "returned," but I've never even received a package or any communication from the delivery.request that you arrange for the order to be delivered correctly as soon as possible. If the item is indeed returned, I would like a refund /replace

Extremely worst experience with Zouk. I mistakenly delivered at the wrong address because I couldn’t see the address had already been selected from my browser directly. Then immediately after 5 mins I sent the mail to change the address, they did responded but address didn't changedd. It got delivered to the wrong address and I cannot even track my order, cannot contact anyone from the company for any updates. very very unprofessional.

This is one of the worst app I have seen. totally fraud people they only wants to extort your hard earned money. I have recently purchased their product in buy 1 get 1 sale which I didn't like when I received and wants to refund it... after doing so much follow up I got the reply that they can't exchange or refund it as it was in sale ... if this was the case then why you people are running offer only to make fool out of people and take their money ... i recommend do not purchase it's fraud ....

This application is a complete fraud application. I have ordered a handbag from last 1 months I still didn't received my order yet I have already made my payment online. It's still showing shipping mode from last one month. I didn't receive my order yet. Order ID- 1384965. It's a request do not download this fraud application. Don't purchase any thing from this. Please refund my money as soon as possible.

Don't buy any products on zouk, their is no return option, you have to email for return. If you return also, your amount will not be credit into your bank account, it will be credit into your zouk gift card balance, again you have to buy their product only, it will take almost 20 days for delivery worst service. They have only calling facility that is from 12pm to 6 pm and that call won't be connected

I ordered my item 10 days ago, but the website still shows the order date as 17th May, which is incorrect. Zouk has a very poor return and exchange process, there is no proper option on the site. For any return, exchange, or update, I have to send an email and then wait for hours without any clear response. There’s no reliable customer service contact number available. The overall communication and support are extremely poor. Totally disappointed with the service.

I am having a terrible experience with Zouk. I had ordered a product which I received in a faulty form. As they don't have any return/exchange option in the app, I had to send a mail to them which they responded after 3 days, I had to give them a proof, finally they agreed to exchange, but the pickup never came. It's been around 20 days now, still it's not picked up. Whenever I call them, they raise a new request and same process follows. Please give it a thought before trusting Zouk.

Zouk's customer support system is very pathetic.. They provided a phone number which is not working.. for mails also they are responding rarely.. purchased three bags from them, last one is through Zouk app.. and i am facing issues with return of d product.. they didn't refund the money even after so many working days.. and no ways to contact them.. very poor service

Most dissatisfying experience. I have shopping experience with various platform but never been this unhappy before. My order has not been delivered till date. Despite sending various mails they have not been able to deliver the product and only request to wait for 24-48 hours every time I send a mail. If there was an option for negative rating, I would have opted for that. 1 Star is way more than they deserve for such service.Dont buy anything from zouk🤧 Worst experience 🤑

Zouk is by far the worst shopping app I've ever used. I placed an order on December 15th, and as of now, I still haven't received it. I've tried reaching out to their customer support team multiple times via phone and email, but have received no response. I even contacted their delivery partner, but got no reply from them either. The tracking link they provided shows the order as "delivered," yet I never received it. This app doesn't even deserve a single star. I deeply regret making a purchase.

Service of zouk is very poor. I am extremely disappointed with Zouk. It has been over a month since I placed my order, and I have yet to receive it. Despite reaching out multiple times, I have received little to no updates about my order status or any helpful communication. This kind of delay and lack of responsiveness is unacceptable. I had high expectations based on the brand's reputation, but my experience is very poor . Kindly refund my money as soon as possible 🙏

Most dissatisfying experience. I have shopping experience with various platform but never been this unhappy before. My order has not been delivered till date. Despite sending various mails they have not been able to deliver the product and only request to wait for 24-48 hours every time I send a mail. If there was an option for negative rating, I would have opted for that. 1 Star is way more than they deserve for such service

Very poor product quality. they provide products worth 200 rs for 800 rs. Don't buy from them. I already contacted you people through email and I was told there won't be any return for the bag. How can I use a bag that's not even worth the money I buy. I have all the labels with cover and I was refused a return for sling bags .. however I attach my order number here. 910590

Products are fine but return policy is not at all good. We have to chase them through email and unable to contact directly to service centre, if we have requested for a call back it might be took sometime or days. Also, we have to initiate return within 2 days of receiving the product but to initiate the return or exchange product they will definitely take a week or more (mine is still pending).

I have prepaid for the order and it's been a week and the they haven't even handed over the bag to the carrier..i have tried to reached them via email, what's app, and requested a call back... They are not updating anything so wanted to cancel the item and I ordered it for a birthday which is only a week away and still I haven't received it and they haven't handed the bag.. I'm not gonna wait for an item that is not gonna show up..I just want to cancel the bag and i would like my money back..

I ordered black and white combination but but get green and yellow combination bag.but They don't accept returns because they don't have a policy to make account on zouk, you can directly buy without making account. And than you try to return they not accept because we don't have any account. Not satisfied. Even zouk team also very bad they never reply when you say for return