Lenskart : Eyeglasses & More

Nice system

good

good app 💯

vare good

don't ever go for lenskart i had a worst experience from bhandup station branch i had given my father's new glass order on 31st October 2026 till today i have not received the order. when i call their customer care no answer same on watsapp also the worst experience. I'll advice people please don't go for lenskart.

what the hell is going on with this app? It keeps logging me out and I have to sign in again and again just to check my order info.

My order was initially scheduled for delivery on 7th November 2026. However, the delivery date was repeatedly postponed to 9th November and then 11th November. Despite these changes, I have still not received my order, and no new delivery date has been provided.

good 👍

Easy to use with great offers

Visited Lenskart Mallampet for my first spectacles. First visit, eye checkup was very good. But staff was busy with billing, I waited long and had to search and choose frames on my own. No one guided me about frames as I am new. Next day, I received spectacles and found a lens problem, This time Store Manager helped me, explained the lens issue clearly and resolved it. Overall, checkup and Manager are good, but staff should guide new customers about frames and lens instead of focusing on billing

very good product

good

best service

no proper information about the dalyed delivery. customer service representative boltey hai aj ya kal me ho jayega . but hota nhi ha

superb

good app very nice glasses and ai

I have noticed that Lenskart offers eyeglasses at very attractive discounted prices, but almost all of them are out of stock. I have added several spectacles to my wishlist and have been waiting for almost a month, but none of them has come back in stock. This is disappointing for customers. I request you to kindly look into this issue and make these products available for purchase.

staff behaviour is too good

got received with a damaged product ... the worst pair of lenses which are thing in centre and thick at the edges uncomfortable even after paying the price for an upgraded lenses ... also the service sucks ... no one has any idea about the product they selling and no response from the stores ...

very poor service don't purchase from here

worst customer support in Lenskart. no arrangement to talk to any customer support executive.

Very disappointing experience with Lenskart! The spectacles we ordered were delivered 2–3 days ago, but we haven't received any notification or confirmation regarding the delivery. There were no SMS messages, calls, or updates from their side. To make things worse, the carrying bag was not provided, and the box supplied doesn't even fit the spectacles properly. This clearly reflects poor packaging, a lack of attention to detail, and disappointing customer service.

Shopping at Lenskart is an awful experience. First, their prices are significantly inflated compared to local optical shops. Second, their customer service is terrible. Even if you pay for their membership and your frame gets damaged, they force you to wait 7 to 15 days for a replacement. It is completely unacceptable for a customer who relies on daily glasses and has no spare pair to be left helpless for weeks. To make matters worse, the store staff refuses to provide an immediate replacement.

good

please call me when you prepare my optical

good

worst experience.

Amezing san glass

very poor service in glass replacement.

good

bad

Good product and very nice clear app

Very Good

lenskart grateful product

APP IS GOOD,FRAME IS GOOD BUT GLASSES ARE WORST. I AM WRITING AFTER 10 MONTHS OF USE LENS CART SPECS

very nice

regarding hustlr membership i visited lenskart store 3 times, but the vouchers is not availing, store managers says that you call customer care, and then they raise tickets bit there is no response for that ticket.

Warranty issue , to return product within the warranty it waiting for last 3 days

good one

good

best app

good

good

worst app, there are no customer care phone numbers and you can only interact with AI bots

very nice 👌

Too much bugs in app and stores staffs are scamming us. i ordered the frame and sunglasses for this diwali and I ordered my frame 9 days before Diwali but they can't deliver the product and now I don't show my order so now how can I get my money back because store staff don't do good behaviour with me

good 👍

good

Uninstalling this app and discontinuing the services in the future due to misconduct of 2 people ( 1 girl in specs + other is male ) at Green Vilas, Plot No C5, Ward 34 Colony, Ram Ganga Vihar Ii Village Harthala, High Street, Ram Ganga Vihar, Moradabad, Uttar Pradesh 244105

good 👍

Don't go for Lenskart and waste your money they want you to keep buying glasses and spend money there is no worth for buying these lenses and frames which would eventually break soon after the warranty period is over I have lost money for coolers (with power) and regular usage power lens glasses worst customer care at store and also no online contacts

good

I want to see glasses at my home that's why I installed a app if I wanted to go to store I have many the hustlr club have this option only I want to choose glasses online at my home not in the pressure of store

best

good 👍😊

🤩

very nice

🤍

awesome price with quality of products and services

services on store are too good and the glasses are very durable

ok

absolute cinema

axa app hai

very bad 😞

good

👍😊

Trash support, they say you're connected to a human agent but keep us locked with an AI(given your trying delete your data), if you doubt me tell them to confirm they are not AI. If you think deletion of an account through the app actually deletes your details, think again.

very good application

fantastic

When I ordered my glasses they gave me warranty of 1 year but when I have gone to claim it they are saying there is no such thing for external damage it's absolutely ridiculous that they don't provide any assistance with it . I don't recommend anyone this useless app .

Gross medical negligence during Home Eye Test.Technician uploaded wrong prescriptions for my elderly parents & myself.Awful behaviour misdiagnosing everyone is gross negligence & vision hazards.A re-test by their own second representative proved all initial entries were false.Technician used aggressive forced sales tactics misbehaved traumatized.Support ignores notices.Stop buying anything.Will not allow to post negative reviews in their app.Same old fake reply to keep playstore ratings clean.

Spects, just the way you like 👍 You have tons of options to choose from.

with nice and clear information

In October 2024, i ordered husler glasses , and of the same power of my current spectacles, but when I received, I can't see properly , all the things looking very far than the actual distance of the things, then I saw , no option of return and I was a new user so, there was a option of exchange only, so I placed exchange, i thought may be they used wrong power , then i exchanged 2-3 time same issue, then I can't exchange it. bcoz i already exchanged 3time ,I still have unused with bill-box.

very poor service order in 23 October than not fit frame and I want exchange my frame than lanskart deep sleep 😴 20 days .... .

The worst app with even worst support

Very good glasses

thank u so.much for resolving my issue. i am so gratefull to the customer care team. Shikha mam thank u

ok

good

it shows fake delivery date

material,quality, delivery,.... everything is 100/100 ❤️❤️

nice 👍

Very Slow... Always Payment gets stuck at the payment getaway

❣️

nice

Despite being a Gold Max Pro Member, my experience with Lenskart was nothing short of frustrating and exhausting. What should have been a simple and pleasant shopping experience ended up consuming nearly three valuable hours. I was made to go through endless OTP verifications and unnecessary formalities, repeatedly testing my patience. The irony is that even after spending three hours at the store, I had to walk out without a satisfactory resolution, completely frustrated and annoyed.

Pathetic Service from Lenskart and it's customer service...An exchange order was cancelled without taking my consent and no credit was added...These guys have no proper coordination between Store,Online and Customer service..Avoid buying products from this useless Lenskart to save your time,energy and money...we have to run behind them and they will not care to resolve the problem..They will disconnect the call if we ask to connect to their Supervisor or Escalation team...

very bad store staff they are not supportive

GOAT

very slow processing

all in one

ok

good

v. good

Eye glass Good quality and good customer service lenskart

Good

i would like to give zero stars to this cheap company Worst Customer support recently requested an exchange for a damaged product and it's been a week in not getting my issue resolved after multiple help call to the support assistant. Unprofessional and useless Customer support.

happy

Most manipulative and unethical ways of selling. The model is to lure the customer with a cheap price when starting to place the order and then increasing that by 7 to 10 times by the time you get closer to complete it. cheap quality of frames hardly costing them 150 to 200 are being sold at 3 to 4k under the scam of buy one get one. My initial order I closed on the app was 3k and by the time the prescription was getting loaded it went to 12k, only what changed was 1 plus 1 offer and glass feats

I like the glasses and the design I have been shopping in lenskart for more then 2 years and bought a lot of glasses in lenskart but I am giving this 1 star because of the delivery delay until my gold membership was active my glasses reached me by 4-5 days which was good but now I was expecting it atleast on time. but my resent order got delayed by 4 days it taking more the 12 days . I can't accept this 1 day delayed is fine but not 2 days I'm disappointed 😞 bluedart is the worst and yet u 👎👎

I placed two orders—one in-store and one online. Both times, Lenskart sold me a membership (Gold Max Duo and Husler Club) and promised next-day delivery, but neither order arrived on time. When I called the store for support, they only provided information I could already see in the app, and sometimes they didn’t answer my calls.

The app is Useless . My account is showing that I am already a Member of Hustlr Club even I didn't Pay any Money . Lenskart need to fix . I can't Purchase Hustlr Club as it is showing that " You are already a Member" . I can't get my First Frame . Lenskart hove to immediately fix this

I purchased two pairs of glasses from the Lenskart store located in Vikas Nagar, Sector 7, Lucknow. Unfortunately, one of the frames was defective from the very beginning, as one of its sides was not opening properly. I was asked to wait for a week, and even after waiting for more than a week, the issue was still not resolved. To make matters worse, the frame was not replaced, and I was simply told that it was sold out. This was my first experience with Lenskart's service is pathetic

Their app clearly shows a free lens cleaner on store, but the store staff flatly refused to give it to me at delivery. Showing one thing online and denying it in-store is completely misleading. Terrible customer service—I won’t recommend Lenskart to anyone.

I don't find any premium quality product while the prices are minimum 5000. For that price I expect better quality and premium looks. Moreover, they don't have lens making facility at the store and we have to wait 7 days for the lens.

Hello Lenskart Team, I purchased spectacles recently, but within a month the lenses have developed tiny scratch like marks and a grainy texture Dust sticks to them easily and oily patches appear on contact with water. Please inspect the lenses and provide a suitable replacement. I am disappointed with the quality.

Extremely Disappointing and Worst Experience with Lenskart! As a long-standing and loyal customer of Lenskart, I never expected such a disappointing experience. I had submitted one of my frames for an exchange and was waiting for the replacement. However, even after the promised delivery date had passed, the order was delayed by another four days. And when it finally reached the delivery hub, I was informed that it would not be delivered because the shipment had been marked as RTO.

Extremely frustrating experience! For the last two days, the app keeps logging me out. Even after logging in, checking my order details triggers another login. I've tried different Wi-Fi networks, but nothing works. Sometimes, it also shows 404 errors for available products and items in my order history. Instead of constantly launching new features, focus on fixing existing issues. Proper session management, testing and user experience should be priorities.

pathetic services at Chattarpur outlet. It is inappropriate for your staff to assume customers know these technical distinctions, especially since not everyone buys glasses frequently. As optical experts, your team should ask the right questions and guide customers toward the correct product upfront. Because of this lack of proper guidance, I now have to purchase an entirely new set of glasses. This gives the frustrating impression that team prioritizes sales numbers over customer satisfaction.

Fake 'Run for Frame' challenge! Do not waste your time walking 20,000 steps. The frame is not free. They force you to buy expensive lenses and pay high fitting charges to use the coupon. This is just a fake promotion to trick people into downloading the app."

Very Disappointing Experience with Lenskart! I am extremely disappointed with Lenskart's delivery service. My order was supposed to be delivered yesterday, but I still haven't received it. What makes the experience even worse is the lack of proper communication. Whenever I contact customer support, I don't get a clear answer regarding the actual delivery date or time. Instead, they keep postponing the delivery, saying it will arrive tomorrow, every single day. This is not what customers expect f

Dear Lenskart Team, I am writing to report a terrible experience with my recent order. Your team replaced my frame three times, yet the last pair still did not fit. Out of sheer frustration, I threw the glasses in the garbage and bought a replacement from a local optician. Your service and product fitting are completely unacceptable. I personally suggest that no purchase any items from lenskart

I have placed glass replacement order on lenskart App on 4-Oct-26. Payment is done but order is not showing in app. I talked with customer care and sent them payment screenshot but it was not resolved. Thanks to Social Media Team of Lenskart app. They have resolved the issue.

❌ DO NOT BUY! Waste of Money and Fake 1-Year Warranty ❌ I bought a premium frame from this company six months ago for ₹8,000, expecting high quality. Instead, the coating has already started peeling off. Even though this product comes with a 1-year warranty, the company completely rejected my request for an exchange or warranty claim. They refuse to help or honor their own policy and simply denied my request without a valid reason. Do not waste your hard-earned money here. They take your mone

horrible experience with return and refund system. every incompetent person is operating the system. pick up delayed for 20 days. then refund system delayed and not yet received. every day they are assuring by tomorrow the refund will be done. but no action. the worst app customer service. Think twice before buying anything from this app

Misleading offers on the app as well as the store. Despite buying Gold Max Pro membership, unnecessary dependency on the primary mob num OTP for each order interaction - even to check the profile details. hope you change your practices and be more upfront with charges and conditions.

⭐☆☆☆☆ Extremely Disappointing Experience with Lenskart – Poor Quality and Request for Resolution My first experience with Lenskart has been extremely disappointing. I decided to purchase glasses from this well-known brand, expecting good quality, durability, and reliable customer service. Unfortunately, my experience has been the complete opposite. My glasses did not even last seven months, which is unacceptable and far below my expectations.

Disappointed with my experience with customer service. Bought a pair of glasses ONLINE but item was sent with cheap casing instead of original one. I was initially informed that I would receive an email within two working days to solve this, but I never received it. after following up, I was offered $10 voucher to purchase other product (what a joke..so tricky to ask me to spend more)!. After rejected the opt, I was told that they would arrange a pick up. but they didn't honor it.

free eye test are pathetic. I have done eye test and ordered the lenses according to that test. but after I received the specs those were not comfortable when asked in feedback call I already told them that these are not comfortable but they told me wear it for few more day so that they will be habitual for me. but it didn't and when i went to nearby doctor they suggested me the old glasses are of correct number but the new glasses are of different numbers. Now they asking me to buy new glasses

The worst idea I ever had was to get this app. They can't handle a simple delivery. They outsource it and take no accountability. They don't even have a support, all you get is automated messages and calls, that drop on their own when you explain the problem. Such a terrible experience.

I have bought so many glasses. one of the return you refunded as store credit, it's my money which i had paid by my card but you chose to refund as store credit, how can you put expiry on that? it's a scam to take customers money. I want my money back in store credit, it's my wish whether I buy in 2 years or 3 years. it's my money, else why will you refund my mobile ney as store credit

My experience with Lenskart has been an absolute nightmare. I have never encountered such level of negligence and poor service from a brand! ​First Order: I received a completely EMPTY box. ​Replacement Order: After complaining, they sent the WRONG frame, and it didn't even have any lenses in it! ​How can an eyewear company fail twice to deliver a simple pair of glasses? Sending an empty box first and then a lens-less wrong frame is completely unacceptable and feels like a scam. ​

The lenses were sent to the store without being fitted properly, and even after the store attempted to rectify the issue, the fit remains unsatisfactory. The lenses are still loose because there is a flaw in the way the grooves were cut. extreemly poor customer support at lenskart.

Very disappointing experience with Lenskart! The spectacles developed issues within a short time, and the repair service was equally poor. The problem was not resolved properly. Expected much better product quality and customer service from such a reputed brand. Highly dissatisfied and would not recommend!

Pathetic handling of orders through app. Their online system is useless and backend team is broken. I raised return and they never came to pick the return requested. Instead the customer care mentioned that my contact information were incorrect, then how did they call me at the time of original delivery and how did they deliver the product at my place. Puchasing from Lenskart is absolutely not recommended.

My experience with Lenskart was disappointing. I was not satisfied with the accuracy of the optical-centre alignment and the overall precision of the lenses. When it comes to prescription glasses, proper measurements, correct lens power, and accurate fitting are extremely important for clear and comfortable vision. For a reputed brand like Lenskart, I expected better technical accuracy, customer service, and accountability. I really thank @specksmaker for providing the cor optical centre.

⭐☆☆☆☆ Very disappointing experience with Lenskart. I paid online for my eyeglasses, but the delivery has been delayed repeatedly. The courier service marked a delivery attempt unsuccessful, but I did not receive the parcel. Even after contacting customer support and raising complaints, I still have no clear confirmation about delivery. Customers should not have to chase support after paying for their orders. I expected better service from Lenskart. Please improve your delivery service.

The store is great and the pricing is also very fair. However, I think there must be more options for normal anti-glare lens without blue light coating with variable refractive indexes to keep my lenses for daily use and keep it sleek. I prefer blue lenses as an add-on clip rather than use it continuously.

horrible experience. I ordered one pair of glasses, and it is showing delivered although I haven't received it. I haven't been able to get in touch with customer support for a long time. when I was finally able to get connected, a very rude lady addressed my issue, who was of no help. Was a gold member of this app, now uninstalling it. never again.

very bad company I Bought glasses from Lenskart with a promise of 'Japanese Quality' lenses, but the coating is completely peeling off within just 2 years. Customer support simply hides behind the 1-year warranty excuse. Is this the standard of your so-called Japanese lenses? Selling sub-standard lenses by misleading customers!"

⭐⭐⭐⭐⭐ I had a great experience with Lenskart! The glasses are stylish, comfortable, and of excellent quality. The fitting is perfect, and the overall look is really impressive. The product quality is worth the price, and I am very satisfied with my purchase. Highly recommended for anyone looking for fashionable and comfortable eyewear. 😊 Thank you, Lenskart!

This version is frequently logging you out and every time needs otp otp for login fix this automatically logging out problem it doesn't have pattern of logging out randomly if you are checking the details of your order it brings you on home page and tells you to login again and facing issues since the day i updated this version.

This was my first experience buying in lenskart , I purchased lenses , i had difficulty in placing the order , but with helpline number staff guided , even other websites showed less price , I still went with Lenskart because I felt these people don't compromise since they specialise in eye wear , delivery also was on time , for this time no complaint

⭐ Extremely Disappointing Experience with Lenskart! Pathetic service, pathetic app, and absolutely frustrating customer support! The pickup person never arrived to collect my order, and when I tried to arrange an exchange through the store, my exchange got cancelled. On top of that, dealing with customer care has been nothing short of a nightmare. Instead of resolving the issue, the repeated interactions only add to the frustration. A brand should prioritize customer satisfaction..

⭐⭐⭐⭐⭐ Lenskart is a great app with a user-friendly interface and a wide variety of stylish eyewear. The collection is amazing, and browsing different frames is easy and convenient. Overall, a smooth and nice shopping experience. Highly recommended!

I recently purchased the unbreakable kids' eyeglasses from Lenskart for my child, and I am thoroughly impressed. Children can be notoriously rough with their belongings, dropping or bending them during play, but these frames have truly lived up to their 'unbreakable' promise Build Quality: The frame material is exceptionally flexible and lightweight. It can bend and twist significantly without snapping, which provides immense peace of mind. Fit & Comfort: The ergonomic design sits comfortable

Giving this company even one star is pure leniency—they don't deserve it. I’ve been waiting since October 8 for one of my products. After I cancelled the order, my money wasn’t refunded. When I tried again, they charged me double. Luckily, that money was returned, but when I reordered, the delivery was promised for today. I asked the agent what time it would arrive, and they said by 9. It’s 9:30, and there’s still no sign of my product. This service is absolutely pathetic. Don’t waste your money

There's a frame that I want to purchase but it's been out of stock for more than 1 month , I even contacted their support team but they're of no help plus contacting experience with their support team was very poor , it took a lot of time. Very disappointing

Lenskart was once the best in terms of quality and customer service, but unfortunately, its standards seem to be deteriorating day by day. I have been a loyal Lenskart customer for over five years, and my recent experiences have been consistently disappointing. First, I faced poor customer service, followed by a frustrating delivery experience. And now, the coating on my glasse has started peeling off within just two months of purchase! And the worst part is AI only customer support in app.

The customer service runs on empathy. Your AI bots don't provide enough options necessary. Probably untrained AI or CS team. Piyush, despite giving gyan on sharktank, better focus on your operations. Same mail registered, connect to understand better insights.

Very disappointing experience at Lenskart, Mukherjee Nagar, Delhi. We were three people waiting together for a free eye test, but our turn was repeatedly skipped while other customers were tested in between. In the end, one of us did not get an eye test at all. The receptionist/manager handling the queue was very rude and unprofessional. However, the optometrist and the rest of the staff were very good and polite. The main issue was the poor queue management and the manager’s behaviour. Manageme

Absolutely pathetic experience. This was my first time ordering from Lenskart, and now I understand why so many people complain about their service. I made the payment for my glasses, but even after 24+ hours my order is still showing “Payment Pending. Such a simple purchase has turned into a completely unnecessary headache. Terrible customer service, terrible experience, and zero urgency. If this is how Lenskart treats a first-time customer, I definitely won’t be recommending it to anyone.

worst experience ever, first of all my lenses that I ordered were horrible, gave me headaches and then to top it when I asked for a replacement they made me wait for over month, made me visit their store for about 5 times costing me over 500 rupees in petrol and even after all this nonsense didn't even make me new glasses, refunded my money when I asked for a replacement and had held on to my very own frame for over the period of time. And the store people have no knowledge about what to do.

This is app permission related. I gave the application to access my approximate location and not precise location. The app is going in a loop of showing a snackbar telling it needs permission. I have given it an approximate location permission. Try to fix this. App should be usable with the bare minimum permissions provided.

I thought that I would give this app a chance but no. At least, let me browse and check the frames. Every other time, like literally, EVERY OTHER TIME, it just crashes. Whenever I try to make an order, it just crashes and says, "Sorry, this page is not available". Like, what is up with all the development team? Can't they manage anything?

They are the best they know what's they are doing. Store representatives were very friendly and machines are also very good. They trained their employees very well. I may be need to buy again. You guys Have the best Collection and Also need those magnets for my glasses. Ad are so tempting that I have to buy again red eye glasses. Thank you Lenskart

I went to Lenskart because I couldn’t see the board in school. The store was okay, but the prices were INSANE! Why is a simple frame thousands of rupees?? Then they charge extra for lenses. Isn't the whole point of glasses to have lenses? The "Buy 1 Get 1" is totally a trap because the total bill was still super high. My dad almost fainted looking at the price, and my mom was so mad. We should've just bought glasses from a local shop near my house. Huge waste of money!

As I wanted to exchange my glass within 5 days but when I went to the app for exchange I exchanged but it is still showing return and exchange even I went to store for exchange 2 times they said you have only selected and now you are saying for exchange . Yet I wasn't getting the clear view and my exchange has also got canceled . I have given 1 star cuz there is not 0 star option.

Really happy with my Lenskart experience. I liked the glasses, and when I faced an issue with the frame, their customer support handled my warranty claim surprisingly quickly. The exchange process was smooth and hassle-free. Great service, and I’m glad I chose Lenskart!

⭐ 5-Star Review for Lenskart ⭐⭐⭐⭐⭐ "Excellent experience with Lenskart! The app offers a wide variety of stylish eyewear at affordable prices. The quality of the products is impressive, and the shopping experience is smooth and convenient. I am very happy with the service and would highly recommend Lenskart to everyone looking for quality eyewear. Great job!"

The frame options are good and app is user friendly however, these still matter less because what matters most is your after sales service and customer service. Here that part is completely ignored. You cannot contact them for anything becauze there is no way. I tried WhatsApp one but no one replies there any the in-app chat support is useless because your issue is never listed there. Therefore, overall service quality fails here.

My experience with Lenskart was disastrous. At pickup, I told the rep the specs were uncomfortable, but he said it would take 2–3 days to adapt. Instead, I suffered headaches and at night the lenses showed multiple green spot reflections, making vision unsafe. Within days, they became unusable. The manager admitted the issue couldn’t be solved and only offered a refund. Twice now, Lenskart has failed to deliver reliable eyewear.

The 20,000-step “Free Frame” offer is misleading. The offer says that you get a free frame after completing 20,000 steps, but it does not clearly mention that buying lenses (up to ₹800) is mandatory to claim the frame. If purchasing lenses is a compulsory condition, it should be clearly mentioned in the offer from the beginning. Please make the terms transparent so customers are not misled.

I have made several purchases from Lenskart and have always had a great experience. They offer excellent deals, a wide range of stylish and quality eyewear, and plenty of options to choose from. The overall shopping experience has been very satisfying. Whenever I decide to buy a new pair of glasses, Lenskart is always my first choice. Highly recommended for great quality, variety, and value for money!

Not only good-quality frames, but also great customer support. I accidentally deleted my account along with all my memberships. When their team reached out to me, they patiently listened to my problem, promised to fix everything, and even provided me with a Gold Max membership. Really appreciate the way they handled the situation and took care of their customer. Great experience overall! ❤️

half are lenskart employees inside the shop are childish, they don't take responsibility, they don't understand their own process, I asked for new lens as well as a small repair for the tilt in the frame, they said they will repair it here only & suprise they can't, now i have to wait another few days, & then too they did not send it on time, few days later i checked & the frame was still there, 20 days without glasses I had to be 💀 3 more such bad experience, only going for lightweight glass!

My first order with Lenskart was disappointing. I ordered two pairs of glasses, but one was cancelled without notice or explanation. Instead of refunding to my original payment method, they deposited the amount as store credit without asking. Forcing store credit on a cancelled order is unfair. Thankfully, the customer support was good and they quickly sent the money back to my bank account, but customers shouldn't have to chase support just to get their own cash back.

My first experience with Lenskart was very disappointing. The glasses I ordered arrived damaged, so I requested an exchange. The replacement glasses were cheaper, but I did not receive the price difference as a refund. Customer support said the amount would not be refunded because the exchange value was lower. I don't think this is fair—if the replacement product costs less, the difference should be refunded. Very disappointing experience.

I purchased a few specs from lenskart and the delivery was set to home address. First time without contacting me, delivered to the nearest store. The second and third time I received a message that the area is out of scope for courier and order was cancelled. Fourth time no update of status. I am living in the posh and highly reachable area of Gandhinagar, where all the courier, all the international brands deliver but only lenskart is not coming though they have 4-5 stores.

Really upset with the lenskart purchase, it's been 3 weeks I bought the expensive owndays Japan Blu+ lens, and one side of the lens is developing scratch and day by day it's Increasing. This lens was supposed to be scratch resistant but sadly it is developing more scratches than my normal lens within 20 days of purchase. I doubt if all these expensive lenses are really true to what they offer or just a marketing gimmick

Very disappointing experience with Lenskart. My sunglasses were delivered late and had scratches on the frame, so I had to request an exchange. The exchange was also delayed. The replacement then had another serious issue: the prescription lens was improperly fitted and was coming out from one side of the frame. Store staff could not fix it properly, so I had to request another exchange. Multiple delays, store visits and exchange requests have caused significant inconvenience. Please investigate

I got glasses made from Lenskart stor rajat Path and am completely disappointed neither the glasses made correctly nor has there been any solution to the issue. I reported the problem to a staff member on the very first day, but nothing was resolved. The entire staff is completely negligent and shirks their duties. When I call, no one answers, or if they do, they simply tell me to visit the store. I have visited the store at least ten times, yet there has been no resolution there either.

Really disappointing customer service from Lenskart. My glasses broke within 6 months, even though they have a 1-year warranty and were purchased in April 2026. After I posted a bad review, their team contacted me and offered a ₹674 gift voucher, which I accepted because I urgently needed glasses. But now the voucher itself isn’t working and shows an error. Honestly, even my local eyewear shop has been more cooperative. Very frustrating experience.

Have a very bad experience with Lenskart Burjuman outlet. This is very disappointing. It has been a month and I still have not received my order! very bad service . I was a regular customer but now I dnt think I will ever trust Lenskart . and the staff is.least bothered. they dont answer the calls or messages. and no update from their side as to the status of my order.

Worst experience with Lenskart! I’m extremely disappointed with my recent Lenskart experience. The overall service was frustrating, and the customer support did not provide a satisfactory solution. The process was unnecessarily complicated, and I felt that my concern was not taken seriously. I expected much better service from a well-known brand like Lenskart. Based on my experience, I would think twice before ordering again. Very poor customer experience and highly disappointing service.

Extremely disappointing and frustrating experience! This has honestly been one of the worst customer experiences I’ve had. The service was disappointing, and getting a proper response to my issue was unnecessarily difficult. Instead of resolving the problem, I was left frustrated and dissatisfied. For a well-known brand like Lenskart, I expected much better service, accountability, and customer support. Unfortunately, my experience was completely the opposite. Very poor customer service

Terrible exchange experience. For days, Lenskart keeps assigning my pickup to XpressBees despite repeated failures and complaints. The courier doesn't come, yet pickup is marked unsuccessful. When I called the agent, he rudely said he wouldn't come and told me not to call again. Even after escalating to Lenskart support/grievance, no proper response—just the same courier assigned again. Very poor customer service and zero ownership of the issue.

This was my first and last mistake of buying eyeglasses from Lenskart. I purchased these glasses in March, and they did not even last five months before breaking. At the time of purchase, I was clearly told that the glasses came with a one-year warranty. Believe me, I have never seen such a poor-quality product or such disappointing customer service. Customers are being misled into purchasing products based on promises that are not properly honoured. I paid ₹10,000 for these eyeglasses, and they

worst service. When we call there customer center for problem they say are back-end team will contact you within 24 hours and they call never comes. And every time we call them every time new member pick up the call and we have to explain them problem from staring and then they say sorry for that the call not come to you within 24 hrs we will reschedule it and these process go on .

The app’s photo sizing tool recommended a 134mm frame that was way too small. Online support didn't even know this model isn't made in a larger size—I had to call local stores to find out. I requested a return promised by Sept 15. It’s Sept 17, no pickup agent has arrived, and support just says to wait "2 more days." I’ve been carrying this box back and forth to my workplace for 5 days now. Unacceptable experience!

I am writing to seek your assistance regarding an issue I am experiencing with the Run for Frame program. I participated in the program and understand that I would receive a frame for completing 20,000 steps. However, I believe I have actually completed over 40,000 steps, yet the application is still showing 0 steps. I have installed the Health Connect app and granted all permissions necessary. Additionally, I have attempted to change devices, but still facing same problem

Fake app, fake offers! The “Run for Frame” offer promised a free frame after 20K steps with only ₹199 fitting charges. I completed 20K steps, but now they say there’s no data available and I can’t claim the offer. My friend faced the same issue—after completing everything, the online order price was basically the same as the normal price. Totally misleading and a complete waste of time!

⭐ 1/5 Very bad experience. The customer care service is extremely poor, and I was not able to get proper assistance or a clear response regarding my issue. Even after trying to contact customer care, there was no satisfactory solution or proper communication. For an app like this, customers should at least receive a proper and timely response. Very disappointing service. I would not recommend this app based on my experience. Definitely not worth more than 1 star.

I have ordered two glasses for me and my wife. But I got one with wrong power. I returned the same. Again received one with absolute wrong power. With out lens some how i cam manage. But with this lens i cant see any thing. Horrible. Never try with lenscart for power lenses. Very poor workman ship

I bought the OWNDAYS Japanese Blue Vincent Chase frame. Unfortunately, it fell from a table and the metal frame came out near the nose area, while the lenses remained perfectly safe. I visited the store for a repair, but was told the frame cannot be repaired and I must buy a new one. Disappointed with the lack of a repair solution or replacement parts. I expected better after-sales support from a reputed eyewear brand.

I bought two pairs of spectacles from Lenskart, Dehradun, during Raksha Bandhan. The staff and eye check-up were excellent, but the product quality was disappointing. The premium photochromic lens was far weaker than the store demonstration, and the frame finishing did not justify the price. Lenskart needs to improve its quality control and product consistency.

APP IS NOT WORKING AFTER THE RECENT UPDATE..!! WORST LENSKART. WORST SERVICE. THE BEST SHOPPING PLATFORM TO CHEAT PEOPLE. You are really cheating customers by selling WORST QUALITY FRAMES, WORST QUALITY LENS, FAKE OFFERS, FAKE PROMOTIONS, FAKE WARRANTY, FAKE PROMISES, FAKE GOLD MEMBERSHIP and everything FAKE. We are easily fooled by them. They will deliver only DAMAGED FRAMES. Never purchase anything from Lenskart!!!

Review for Lenskart Store Alwar I checked the same glasses with lenses online for around ₹1000, but when I visited the store they charged me ₹3000. That’s three times the online price for the exact same product. Very disappointing and feels like store customers are being overcharged. Online price should match the store price, or at least be close. Not a fair experience at all. Would recommend checking online first and avoiding the store if possible. Too costly and not transparent.

Ordered glasses on 14 August, but the power was wrong. Store asked me to consult a doctor first, which I did. Then they said I must raise an exchange request from the app. I have made the exchange request five times, but no one has come to pick up the glasses. Customer care keeps promising pickup within 24 hours, but no one calls back. Every time I follow up, they say, “We don’t have your address,” even though I have confirmed it more than ten times. Very disappointed with your service

Very disappointing experience with Lenskart. I was promised one-day delivery, but the order is still not delivered even after the promised date. The tracking shows “On the Way,” with no clear update on when it will actually arrive. The customer service is also very poor, and I did not get a proper response or satisfactory resolution. If you need your glasses on time, please think twice before ordering from Lenskart. I would not recommend it based on this experience.

​I ordered the Hustlr frame in Size L with powered lenses. While the overall build quality and lens clarity are good, the Large size feels quite small for my face. I wanted to exchange it for an XL size, but unfortunately, XL is out of stock, leaving me unable to exchange. Lenskart really needs to restock larger sizes faster and provide a more accurate size guide.

they measured wrong pupil distance due to which I had headaches for month. finally I went to an eye doctor who confirmed that there is an error in the specs made. lenskart even after accepting the error wasted so much time of mine denying request to get it fixed, never apologised for the error, my hospital bill and a month long headache. even now I don't know if they would fix the error. I think it's time to go back to the local reliable shops.

Worst experience! Absolute scam. I exchanged a Rs. 2300 COD order for a Rs. 1000 product, but Lenskart refused to refund my balance of Rs. 1300. They sent an email saying `no monetary refund is due`and didn't even give store credit. they basically stole my money due to their pathetic exchange policy. do not order from this app. this is a fraud app.

Hey lenskaet. ima regular customer from year's and I'm too frustrated by this. FIX your App. why do i get error everytime i try to add something into my cart. after many refreshes. and even app update tried switching network too even tho my networks are fine.. this is so annoying and the reason i really don't like your app. and can't even reach customer support. the Ai voice doesn't give options to talk to any customer support agent and just disconnects the call. this is so annoying...

I purchased progressive lenses from Lenskart in the ₹4,000 price range, but unfortunately, I am not satisfied with the quality. The vision is very hazy and not as clear as I expected. I would suggest customers not to compromise on lens quality just to save money. It may be better to spend a little more and choose a higher-quality lens for clearer and more comfortable vision. matter of eyes . I hope Lenskart will look into this quality issue and improve the experience for customers.

They have very gud managing skills....which does not serve for a proper reason. Even being educated I was fooled by them.Very nice manipulative skills. During the first meet they answered for every question regarding lens and frames. But when we visited for a lens change it was limited to certain extent. They should have explained it when we asked them for the first time. It's very disappointing to buy from you guys. We are not happy. Even the frames i received was at fault. No responsibility

I bought from a Lenskart store and lost 7k. Lens broke from the middle, from the support. It looks like someone used gum to fix it. It broke few days after I bought it, so I gave it back to the store to get it fixed, but they are saying it can't be fixed because of the gum and now I have to pay again to fix it??? I have been scammed!

0-star review Extremely disappointing experience with Lenskart. I faced an issue with my order, and despite visiting the store twice and sharing all the details/order ID, I still didn’t get a satisfactory resolution. Complete waste of time and money. I would seriously recommend thinking twice before choosing Lenskart.

There is no real person to raise concern. The home delivery service is waste. I ordered for contact lenses and instead of updating the customer on why the delivery is late, it shows just delivery date keep changing. No option to cancel the order and above all no person to raise the query. Dont know how it will be for in-store. Had average experience for in-store delivery

Don't order online or exchange for offline product. It takes a lot of time, the delivery agents are unprofessional and take a lot of time to deliver. I would definitely suggest going to the store, the store management and services are very good, the staff is experienced, the delivery can delay but it's fine. The lenskart team is very responsible and my issue has been resolved

Very Disappointing Experience My order from Lenskart was delivered quite late. The most disappointing part was that they took the full payment upfront, even though I needed the glasses urgently due to an emergency.If the order could not be delivered on time, they should have informed me clearly in advance. The delay caused me a lot of inconvenience, especially because I urgently needed the glasses.Taking full payment upfront and still delivering the order late was a very disappointing experien

very very bad experience.....I ordered two pairs of eyeglasses under the 'Buy 1 Get 1' offer. I received one pair, but the delivery date for the second one kept getting postponed. I didn't receive an OTP on my phone, nor did I get the glasses; I had a terrible experience with Lenskart.I complained to Lenskart via email and also called their complaint number, but I didn't get any response..

I don't know why these Indian applications are so pathetic the order detail's never get updated. And the worst part is if you create profiles you have no option to delete it directly you have to go to the store for this simple thing and you also have no option to delete you save power also, these mini things matter if you want to give better experience and the main point that new face ai feature takes you selfie and after that boom you have still no option to delete even that.

Never pay for the 2 hours delivery as it does not guarantee it will be delivered in 2 hours! so please don't pay for that funny 5$ charge for the 2 hours delivery. This is an integrity issue. Fantastic part is, the customer service would only blame the logistics as they can't provide a refund of it. Better to just take up the free delivery as same day delivery since it is free of charge! Even if it is delivered a few days later, at least will not feel so speechless!

DO NOT USE: between the interface and their customer service along with no refunds on purchase- Terrible experience. I ordered a pair of glasses for $70, upgraded to gold membership, was eligible for another pair free, but was unable to complete the order correctly. On the day of purchase I send them an email and they continued to delay me when I provided them the information and then said the shipment is already sent.

Even though I chose the best of the glasses they've and not the basic one, this was my first purchase from Lenskart and this is the worst glasses I've bought in the last 20 years. I can't see anything clearly, everything looks blurry.

been using Lenskart for the past few years. back then it used to be very reliable. now they don't even have decent inhouse collection. most of the frames that are good do not have appropriate sizes. even their AI that uses face scan isn't accurate the suggestions it gives are totally wrong. even their delivery partners never ensures the convenience of the user. the replacement frame is out for delivery I recieved that message at 6pm and now it's 9:27 at night the product is yet to be delivered.

I recently purchased contact lenses from your store but did not receive a contact lens case. The case is necessary to store and clean lenses safely, so I'm surprised it wasn't included. You sell the specs with a case, but not the contact lenses...specs can be used without a case but contact lenses cannot be used without a case. How am I supposed to use and maintain the lenses without a case? This is very disappointing.

Lacks the option to cancel orders! And customer support is active only from 10 am to 8 pm - so they can't cancel orders outside this window. Even within this window, they say it takes 24 hours to cancel an order! In the meantime, my order got shipped and they can't cancel the order after that. So STUPID! Apart from this, the app sometimes shows an error when adding items to cart. My order also got delivered 4 days earlier than expected, when I was outside, but at least they delivered fast.