SproutAbout

it doesn't upload correctly and its really slow

Both my 9 year old daughter and 2 year old son have been apart of childtime family. They give excellent care and time for each child. They also take pictures daily of the children with just always puts a smile on my face! 10 outta 10 recommend!

Horrible App. worked fine for almost a year, got an update and now 9/10 times i cant get it to load. Get all the notifications but cant open the damn app. worthless!!!!

every time the app has a new update, there are issues with it for 2 weeks where you can't start the app. you get notifications that your child ate or laid down or that they are tagged in activities. but once you click on the notification, the app won't open for you to see the information. if you try to email the support team, they never get back to you. users beware.

I love this app it gives me closure that my baby is okay and it tells me when he got fed how much he ate and I seen video of him rolling for the first time such a proud mama

We love the app. Really puts us at ease and removes the worry about our LO. We get regular updates and the live videos really takes away all the concerns and stress. Kudos!! However, off late the loading times have become unbearable. Literally takes minutes and really kills the experience.

awful, slow to load, buggy, barely works. kicks you out and won't allow you to log back in

our childcare center uses sprout about and I as a working parent love it. the childcare center is able to give me daily updates about my child. what he ate what activities hes doing even if he went potty. I love that I can check in on him through the sproutabout app theater its wanting to know what hes doing in the moment through the cameras or what he has been up to with the updates. I can also directly message his teachers. I love everytbing bout the app. 10/10 would recommend.

edit: access restored after discussion with support of a known, non communicated bug. app has tenancy to run sluggish, and frequent log outs. when outages occurr, there is no method of communication.

slow all day long

we completed week 1 at her new daycare. so far, I really appreciate the app! I love being able to check in during the day and see how she is doing. it would be nice to see the daily activity schedule in the app, but I haven't found that.

Its great when it works. But 80% of the time it just does not load, doesn't connect and just times out on the loading page. I restarted, reinstalled its just frustrating. I also missed numerous important messages from teachers because of this when my son was sick. I am using android on a Galaxy S3, so its not because of hardware. My wife has iPhone and doesn't experience these issues. So please Sprout About invest and get these issues fixed--I just want to to check in on my kid.

I love being able to see my child on camera, throughout his day.

This is the WORST app EVER!!! Unfortunately Sprout About is what they use for my daughter's daycare, I can NEVER get the darn thing to open! I have try uninstalling then reinstalling it, restarting my phone, completely rebooting everything, NOTHING works!!! I would give them a -10 stars if I could!

takes forever to load or just doesn't load at all

Customer Support team were promptly able to fix the issue with app.

takes forever to load. my phone times out.

The app rarely loads quickly or without errors. But when it does work, it's a nice way to keep in touch with staff and get updates on my child's day.

app has always worked well for me. sometimes the video is slow to load.

why is this app constantly timing out...I can not use it to see my Granddaughter's activities.

very slow initial load. sometimes it just hangs and never opens. once it does open it's fine

this app used to function amazing. however now it is very slow to load, so much so sometimes my phone times out before its even loaded. I came here to see if I missed an update and that was the issue however it does not appear that I have as no update is available.

This app sucks. It doesn't load on my samsung ultra anymore. I haven't seen pictures or been able to check messages in months.

It takes over 45 seconds to load the app and when I reached out for support I heard nothing.

Great app, but takes absolutely forever to open the app and get it to load.

kudos to your attention toward the slow loading of the App, and correcting it in the latest release. Great job... faster now than ever!

Slow, Won't Open. I get alerts but when I go to see alert, the app freezes and won't open. If I uninstall to reinstall I'm not sure I'll get back in

load very slow

It takes forever to load.

It's good, except something happened to make it take minutes to get past the splash screen, which means I never use it anymore.

I like the idea of this app but rarely is it functional. If the app loads, I can't see messages or pictures the majority of the time.

the app keeps crashing. restarting the phone and app doesn't work, I have to literally uninstall it every single time it crashes, which happens almost everyday. That's ridiculous.

Great app for preschool communication.

love that I can peer in on my little ones. seeing them have a great time with the teachers and such. peace of mind ensured. sometimes, every once in a little while the app crashes or has small bugs but other than that, all good here

Good but only when it works. It use to just be slow to load but now I can't get the app to open at all. I still get notifications but if I try to open the notification or just try and open the app it just hangs up on the first screen. Previously restarting my phone fixed this issue but not anymore.

The latest update slowed the loading time to over a minute every time you open the app. Before the update it loaded in a few seconds like most apps. It's clear the private equity company that owns these daycares could care less about its consumers and the experience. Do yourself a favor and find any daycare not connected to this private equity group.

very slow to load, over 10 minutes to access the app

Takes Ages to Load. Great once it's opened, but I dread opening it because it takes 5+ minutes to pull up. It's only gotten slower. 3 out of 5 Stars Update: I was advised to delete and reinstall the app which has sped things up and it's now functioning as it did before the latest update.

I have not been able to open the app since Monday 11/17. I have sent multiple emails and have received no response. I'm very disappointed right now as this is how I can see what is going on with my child and communicate directly with their teachers rather than going through administration. Please reply to my emails and at least let me know that you are working on the problem as I can now see that I am not the only one who has the problem.

Doesn't matter how many times you restart your phone or try to update the app, it will not open. Edit- I was contacted and told to uninstall and reinstall, which does now open. Given this has been a chronic cyclical issue, I'm not confident that I won't start having the same issues with not being to open it again in a couple of weeks. For being the sole tool this organization offers for communication regarding our children, these bugs need permanent fixes.

The app is fine when it works. It's been slow to load in the past but would eventually open up within a minute or two. This week, I cannot get it to open at all. I get push notifications from the app but cannot open the app itself to read the entire message or see the update.

half of the time it doesnt load. when it loads its super slow. Edit: as of recent update, it gets stuck on the loading screen as its trying to authenticate in the background. For those experiencing the same, go into phone settings > app settings. Find the sprout about app and click on buttons to clear data and cache. Afterwards, reopen app and you should be able to authenticate again and it will let you in.

every single time I try to open the app it just sits there on the loading screen. my children go to the daycare they go to to be able to access the camera footage, but the app is constantly having issues and every time I check when an issue is happening there is no updates available. not only can I not access the cams but can't see updates or message the teachers either. the app just sits there even after closing and opening it again. every time.

Very glitchy. My daughter's daycare uses this app to keep us updated throughout the day. It is often down or very slow. Some days I try to open the app and it never loads despite all my efforts. I wish there was another option.

I can't log into my account

The slowest app I've ever used! I have several devices connected through my home with various other apps that load orders of magnitude faster than this one. Almost wondering if this is a conspiracy with the daycares to keep parents from being able to check in on their babies during the day. Honestly a security issue, as I have to wait several minutes or restart the app to answer messages from staff. As a new parent, this is a nightmare and causes more anxiety than it solves.

app is not opening

im loving watching whenever, since 12 today I've been kicked off it and even signed back in with it just frozen... edited: got email Microsoft is having an outage so I appreciate that too

This app is really easy to use, and keeps us nicely in communication with our Daycare teachers and admin. I love that it supports multiple carers. Issue though: the Android app seems to duplicate chat messages when switching windows.

easy to use with great features.

the app is easy to use and great for frequent communication about our baby including updates, camera feed, and chat.

There is a bug, glitch, or insecurity that falsely alerts the school that screenshots were taken. The support team does not have access to the livestream data to be able to determine the cause. If some other action (e.g., screenshots in a different app when SproutAbout is running in the background, screensharing, pinch-zooming) triggers such an alert, this should be communicated up front so it can be avoided. I don't feel safe using it because no one can tell me what the problem is.

Great to see the live stream from the pre-k room. Important for all parents and piece of mind

Not great even when it works. The problem is on the app side, not the school.

I'm very grateful my son's school has sproutabout! It gives peace of mind and I appreciate the added structure it gives to his school experience.

Fantastic app for communicating with the staff at my daughter's school and love that I can view what she's doing whenever I want via the cams set up in the school. A+ app!

Always an issue with this app.

I tried downloading it on my Lenovo Chromebook and when I press sign in, instead of loading the sign in page, it just resets and goes back to the screen where it says sign in or create account.

This app keeps me connected to my child while she's at daycare and I'm working. It keeps me logged in and I can jump on quickly to see the Livestream in the room she's checked into. Peace of mind knowing she's at my finger tips even when we're not together. :)

Love that I'm able to check on my little one and see how she is doing myself versus having to call and ask. Also the shared activity updates are what I look forward to as well. I love seeing her do things at the school. I can message her teacher if there is any issues and her teacher can send me reminders in the app which makes communication great. I don't have to wait until I pick her up toget notices. This was a great idea!!

Payment tab no longer works.

easy to use and awesome resource to feel connected to teachers and my little one!

Mirroring what others have said, it almost always hangs when attempting to open (taking upwards of a full minute to let me in). something, you have to close it and reopen. Pictures load slowly sometimes as well. And getting into messages / bulletin updates? That hangs as well, often resulting in me closing and reopening the app. On the plus side, the video camera feed works very well.

As a teacher, I have been with sprout about from the beginning. It was a struggle, but it has improved. Sadly, uploading image/ video files fails to work very often. I have tried using this app to record beautiful learning moments to share with parents only to have it gets lost upon posting due upload failure or the files too big and the app doesn't give a chance to trim it so it may be posted.

love how easy it is to get updates about my kids and watch them through the video feeds. makes it less stressful to be a working mom!

Can't imagine not having this app. I am able to check in my children and their teachers throughout the day. Helps with peace of mind.

Daycare is really good at sending updates, and this has been an effective path for communications like my child's (non urgent) needs like bringing clean clothes, menu changes, monthly newsletters, and more.

Great app to check on our kiddo and communicate with his teachers at daycare. Very user friendly

App works great for myself and my wife. Like seeing updates on our little one having a good time at daycare and being able to check on time to time with the camera system is good too.

This app is amazing for communicating with teachers at my daycare, as well as being able to not only watch my child play, but stay up to date on her activities! I wish every school would use it!

𝚠𝚘𝚛𝚜𝚝 𝚊𝚙𝚙 𝚎𝚟𝚕𝚎𝚛 𝚝𝚑𝚊𝚢 𝚝𝚘𝚘𝚔 𝚊 𝚙𝚒𝚌𝚝𝚞𝚛𝚎 𝚘𝚏 𝚖𝚢 𝚔𝚒𝚍 𝚠/𝚘 𝚙𝚎𝚛𝚖𝚒𝚜𝚜𝚒𝚘𝚗

The new update for the attendance doesn't display the calendar icon on my samsung tablet or samsung s23 FE. I re-downloaded the app a few times on both devices. It's frustrating because the school pushes using the app for updates for attendance, but they can't figure out why it won't work for me. It works for my child's dad IPhone but that's doesn't help me since I'm the one having to use that app.

Forever to load

Horrible app

Really hate this app. It's slow as molasses. Scrolling past a few days to see kids photos is PAINFUL like watching paint dry. You need to hire a comptenent QA and DEV team as this app is utter trash.

the app is more functional than it used to be (less slow and glitchy, and more recently when my kids have moved to different rooms I've been able to see the cameras, HOWEVER I'm only able to message the one room that each child is *registered* to--ie for my 14 month old, I can ONLY communicate with the infant 2 room, even if infant 2 is closed and she's in infant 1 for a day or two or three.

Wonderful

good

Stop making me update just to use the dang app. It takes memory everytime i update!just let us use it whether we uodate or not !!!

Sprout App is amazing! I can jump right in the class at any time, pictures, and updates on your child by the minute.

For the most part, it is a good app. I like the layout and the features. I just have issues with the functionality of it. Why can I only see a daily summary of the current day, and why can't I easily look back at prior days? Also, I want to select what "care" notifications I receive, not just have all of them or none. With some simple tweeks, this could be a great app. For now, it is not user-friendly outside of the camera/texting staff. Dev: Care notifications bundle multiple things.

Does not work on my fire tablet or computer

Amazing feature of this daycare

Updating my review as the last few updates have worked very well! App is usable, livestreaming is much better, and log in access has vastly improved.

The camera features would be better if we could just scroll through the cameras insted of having to select them from a drop down each time to switch.

Great app! Easy to use, does what it's supposed to do! Would recommend. ❤️

App works fine. However it bothers me that this app does not have a web user interface. When I'm at work I can't always check my phone, it would be amazing to be able to use SproutAbout in a web browser.

I love the app as it works well and provides me with piece of mind.

Employees Are Really Nice

The app is not allowing sign in. It keeps rebooting/restarting. Confirmed. The app works as expected.

Love this app. Its very easy to use and good for communication.

I enjoy being able to see my grandbabies while they are in school. I love the app.

A wonderful program that allows me to interact with the staff in real-time. Allows me to see my daughter during the day. The daycare sends home weekly lesson plans to make sure the development of my child is up to date. Allows grandparents to be involved daily. Great program!!

Every child care should have this!

My wife has been able to use the app at all on Samsung Galaxy Flip 6. The app gets stuck in an infinite login loop. Have tried clearing cache and reinstalling without success.

This app is very helpful in communicating with our child's teachers and being able to watch him through the videos made having him in daycare so much easier! I also love getting all the photos that our teachers send.

Excellent app.Hassle free..Helps in checking my kid's status 👏

This app is amazing, especially since my 18 month is first going in to daycare and very scared of people. It helped me be aware of when I should pick her up. Especially the first 3 weeks she was very scared and cried so I knew to pick her up before nap time. Not only that the teachers update me with photos of what they're doing throughout the day on the playground or different events they have. I know what she ate that day which is very important to me. The app is just really awesome.

Everything works well. Only thing I would like to see added is a check out notification. It's nice to know when the grandparents get him etc...

This app lags like crazy, has poor user interface and needs a major update. What is the point of daycares offerring this feature if it is a feature that does not work. Insanely frustrating!

I'm unable to sign in. It loads for a second before returning to the main screen. Edit: support team was a great help and got a fix out quickly and have had no issues since!

Updating my review, I can hardly get the app to open beyond the front page app, video still does not work properly, whether on wifi or with a strong data signal i get about 1 second of video before it freezes into a still frame shot, using a samsung 22 ultra and most recent version of the App.

Update, crashing even more, still open from the updates that come and now can only watch 2 or 3 seconds of video before it freezes. This app is awful and apparently everyone else thinks it is too. Works OK but crashes consistently. Since the most recent updates I can no longer open the app through the updates that come through about my child's progress and usually when I click on the app it opens, then crashes and will open when I click again. Update 4/28/23. Won't open at all. Awful based on

Could be so much better. I would like to see it align more with Baby Connect. The events tabs are super huge and it's hard to swirl through everything during a day. The messaging portion of the app is terrible.... you can't use swipe text or voice to text. The only good part about the app is the camera feature.

When the app works it perfect, but here lately I can't sign in due to app times out. Tried my usual resolution of uninstalling and reinstalling still the same error. Please fix this!!! Uninstalling and reinstalling an app should NOT be the resolution. So I'm back as of 2/21/23. Same issue I have the latest version of the app because I uninstalled and reinstalled it. Tried to sign in later and it still times out. Please do better!!!

Update: I don't know how can you manage to make the app worse! App takes minutes to load now! I wish there was a way to give 0 star, worst experience ever. You should hire someone that knows how to write a proper app. So slow, everything in this app takes ages to happen, a simple image loading takes 30seconds to 1 minute, you have to click on video tab multiple times until it starts streaming, even scrolling and reading messages breaks the app. So frustrating experience for such a simple app.

Update 1.16.23: need to hold finger on live feed screen or video won't play. Original review: Not a smooth experience. App is glitchy and very slow to load pages. The video feed is slow to load and not as smooth as the watch me grow app. I like the idea of the app but it needs updates to run smoother. UPDATE: I really dislike this app, especially after the first update. The camera feed never works right, always freezing or just doesn't work at all.

Kid was sick at school, threw up, nothing too serious. Teacher sent a message through the app but the all never notified us. Only found out they sent a message when we arrived to pick her up. Not good.

Its a good app. I like how everything is set up and linked to each individual child. There are instances where the app seems to freeze or time out.

It keeps crashing, nothing is updated from teachers side on time. The teacher has to check in my child and if she forgets, I can't see him. Not user friendly at all.

Messaging does not work the way daycare works. It is frustrating that I have two kids and they are shuffled between 3 rooms each and each child has a school level message board. That means I have 8 boards total. Since each room can't see the other and the message screen doesn't say where my kid is now, I have to message all 8 to make sure someone can see it. Please change this to just message based on a child not the room.

This app has a lot of the info I need, it's just so clunky trying to get to it. It loads slow, freezes when trying to scroll through the bulletin section. It would be fantastic if the user experience was a lot smoother.

video is very glitch and never flows properly. This goes on in two different rooms for my two grandchildren. Camera quality is grainy and poor. I'm constantly loading and reloading and reinstalling. Don't see any improvement today. I thought it was me but after reading the reviews it's the app!!!!

Something as basic as messaging doesn't work consistently. I get have to force stop and clear the cache for the app in order to actually read messages, otherwise it will be missing anywhere from one day to 2 months worth of messages. They shouldn't be focusing on new features until the ones they have are bug free.

There is no point in even having this app. It has been terrible since day 1 and even the daycare staff agree!!! I have not been able to see ANY videos or pictures for over a month and prior to that it takes 5 to 10 minutes to load ONLY if I keep my phone screen on the whole time. If my screen goes dark or my phone locks then it starts loading ALL the way over.

Horrible app! Too much ways to message the staff and half the time messages don't display even with a notification. Paper notes would work better!

I was leery given all the bad reviews, but I've never had any major issues with this app. The cameras and updates work fine. The text messaging is a little shaky. I like being able to poke my head in and see what my son is up to.

The app always freeze when I'm trying to move from updates to live. Not to mention the glitches when I'm viewing the live camera.

Needs a lot of improvements! Very disappointed for the amount of money that is paid for daycare there isn't an app with smooth live video feed. It lags and freezes multiple times and I am on my hone wifi so it's not the connection. Improve the video feed..... if it was your child you were monitoring would you be happy with 1-2min delays? I don't think you would.

I have a Samsung Galaxy Z fold 3 and for some reason it always puts it in landscape mode no matter what I do and it's very frustrating because I'm not always using the larger screen on my fold. I notice I don't have this issue when I'm using my iPhone. Is there any updates coming out to correct this issue on Zfold3?

This is the WORST excuse for an app! My kid's daycare recently switched from Brightwheel which was an excellent childcare app, to this rubbish app. From the moment I downloaded the app 3 months ago, I have been unable to get it to open because it keeps crashing. I called their customer service number several times but couldn't speak to anyone. I sent them an email and they couldn't be bothered to call me instead they kept sending me emails requesting more details like we're still in the 1990's.

Happy when it decides to work. A lot of times I have to uninstall the app & re-install it for it to work. Even right now it won't work. But yet I'm still receiving notifications??

I tried to install this from Google play on surface pro, would only let me install it on my pixel phone, then I don't have an icon for it, I have go into the Google store to open the app. The app needs a lot of work.

2 stars mainly because I saw a lot of bugs addressed already. The application is simple to use but still too buggy to use for the feature we want, one of them being the camera stream. The stream randomly disconnect, zoom not working in full screen... but one of the major "why" locking this App to North America? How about internationalization. This is so contradicting with the description of the App e.g. "simplify your life", "family communication to the next level". Takes too long to see changes

We moved from one school to another within the same daycare company, and the app stopped working for my wife. She's spent an absurd amount of time on the phone with support, and they keep telling us they're working on it, but we never hear anything back. It's really not acceptable to functionally block access to important information such as our infant's feeding times. I know Sproutabout could fix this on a one-off basis while they work on a permanent fix, but they choose not to.

Terrible, video never loads. They need better software developers to address the scaling issues. This app is bad enough that I might switch to a daycare that uses something better.

Terrible we moved our kid from one daycare to another same app. I lost all communication to my child's care. I sent them an Email explaining I figured it had something conflicting from the move. I sent the information they asked for on 2 different emails plus attached the print out. They send me another email saying they didn't have all the information yet If they knew how to scroll down to look at the email they would of seen the last email that had the information provided.

So far being the first day of using the app i am not able to get into the main menu. The app just sits on a perpetual loading circle with nothing to push. Nothing works even after force closing and clearing cache still the same loading circle. Also, my wife has iPhone and is experiencing the same issue.

They don't have functionality to streaming on computers and iPad, so that means you have to stare at the phone constantly if you want to see your kid in classroom. And if your kids happened to be bullied by peers or teachers, you can't take video of it because you are watching from your phone. I am super frustrated with sprout about and laptite, I am going to change my child's school because my kid came back told me other kid hit her but I can't see the streaming clearly on my phone.

App doesn't have the functionality to update the school where you're enrolled. If you transfer (same corporate family using the same app!), you lose access. Tech support told us to set up a new account with a new email address, which is ridiculous and not well designed. They need to set it up to either transfer a family ID to a new school or clear all data upon disenrollment. Other issues: not receiving notifications from teacher messages and the app not opening correctly from notifications.

Horrible buggy app. Always glitching every other day. Sometimes you won't get notifications, Sometimes you will. This app needed a LOT of work before it came out to the public. 1 star is generous.

Customer service is less than ideal. My daughter was enrolled in daycare and we were told her profile would take about 24-48 hrs to show up on the app. The school can see her profile but not us. 10 days later and 4 calls to sprout about tech support and I still can't get anyone to update us on what the issue is or resolve it.

Every. Single. Update from the school triggers a notification. There are so many throughout the day that I never know when to actually pay attention in case there's an important message coming from the teachers. And, getting back into the app when I tap a message goes through 3 or 4 redirect and loading screens, making it a nuisance to ever open it. I have more to do in my day than manage the notifications from this. Either pare down the volume of notifications or have them just call me.

We have two children but can only see one. We were instructed by our center director to call support (which we shouldn't have to do), and that was a month ago. Still can only see one kid. I called today, and was told that when they tried to add our second kid, they discovered a whole bunch more bugs, so didn't know when we would have our other child added. In one month, they should have been able to rewrite the code for the entire program. What poor service.

Your lucky if you can access the live feed regularly . i havent been able to for 7 days . troubleshooting calling tech emailing tech all that fun stuff . frustrating . i heard the app that was used before was better not sure which app that was tho .

Update: bumping rating to ⭐️⭐️⭐️⭐️. Thanks for the prompt response. Issues I had are fixed in the latest release. Playstore should have -tive rating just for this app. I don't know why my kids daycare moved to this app. None of the features work properly. Can't even open pics in full screen without clicking more than 50 times on the image.

The latest update seems to have fixed quite a few issues I'd been dealing with. Very nice! Now I miss Brightwheel less. Updated from 1 star to 4. Might get to 5 stars after some days of usage.

The app is constantly down. I open the app and it spins and I get a blank screen. I cannot get updates on my child when needed because it never functions properly. The notifications come in hours later too.

I also would prefer to use 2 apps that work consistently than 1 that doesn't. My biggest complaint is the cameras. They are unavailable often and when they are available, they become unavailable just after a minute or 2 of watching.

All I ever see when I tap on the app is a blank white screen with a spinning green circle. On the few occasions it does work I don't have access to live streams. The concept is great if the app actually worked right.

Slow to load, push notifications are irregular. Videos always show in half screen (can't see the heads of the children), can't click on photos to enlarge. Everything (when it does work) is super slow often freezing up. The cameras fail or kick you off daily. Can't scroll through photos. For such an important role in accessing our children it couldn't fail more miserably. Wish our school would go back to the brightwheel app.

It's been a week and when I enter the information for ID's provided to me I get a "data entry does not match our records" error. Both my Guardian ID and the Father's ID give same error. The school can not do anything about it. I would like to atleast see when my child is eating!!!

No updates coming through. Support sucks and is like talking to a wall. They request d much information if not more then my bank does before they even talk to you. Don't even attempt to swap your kids between schools and then use the same account. You submit the request through their support and copy exactly what their FAQ says to send but then they say that's not enough info and refuse to do anything until you provide more. Then log into the app and it wants all the IDS again, doesn't let you.

Keeps crashing on my phone. Takes forever to load and messages are not communiacated in a timely manner. Watchmegrow and brightwheel were way better than this app. Very unfortunate my son's school switched to this app. Very disappointing!!!

I have to use this app as a parent and as a staff member, and this app is terrible all around. I was just trying to open the app right now and it won't open, just has the spinning circle in the middle. Restarted the app and my phone with no luck. The app is very slow and laggy on the parent side and the staff side. The whole point of this app was to combine the child updates with the live stream cameras and the cameras don't even work. I wish we could just go back to brightweel. This App sucks.

The app is great when it works. Unfortunately, it frequently slows down. After about two weeks of usage, the app failed to load any information. A day later, it logged me out without prompting me to do so. I was able to log back in but experienced the same loading issues, got kicked out of the app again and now cannot log in at all. In summation, this app is paltry. I like to keep up with my baby girl's day and this app has utterly failed me.

On my Pixel 5, response times when working in the app are very slow and sluggish. I often find myself accidentally making the same action twice because my tap doesn't seem to register on the app.

Update: Changing this to four stars. They fixed the messaging issue. I like what this app strives to do. I would give it a better review, except I'm not able to respond to my child's teacher's messages. I receive messages, but I can't reply. I contacted their support and they said it was a known issue that they're working on. But until it's fixed, it doesn't deserve more stars. For what it's worth, my wife has this app on iPhone and it works great. Seems to be an issue with the Android version.

Horrible App. Always crashing down when opening the app. Camera says not available every single time. Brightwheel and watchmegrow are better app.

I can't even open the app. Since downloading it, I have had other issues with my phone. Once I Force Stop this app my other programs work again. No video connection, like promised. Brightwheel was MUCH better.

Since around June 20, 2022, the app will no longer open on a Pixel 5 phone running Android 12. I only see a spinning green circle after logging in. A family member with the same phone has the same experience. I have uninstalled and reinstalled the app multiple times and changed my password. I have also restarted my phone multiple times. No troubleshooting steps have helped.

Have only successfully used it once since downloading. Every time I attempt to open and use/review the app doesn't load. Wish our care provider would have continued using Brightwheel instead.

Video is not choppy. App is good. Not sure why so many people don't like it or have so many issues with it. The only thing I don't look like is that it doesn't have a web interface because I liked that I used to be able to login with whatchmegrow from my computer.

The only good thing about this app is the streaming camera feed. It takes too long to open, delayed notifications from the school, & the comically large tiles make it hard to see the information quickly and easliy. Having to sort which child I want to view is a nuisance, and should be an option in the opening screen. I have less communication with the administration and teachers because sending messages is NOT easy or intuitive. This is an app for ADULTS, NOT CHILDREN....ACT LIKE IT!

Doesn't work half the time. For paying almost 300 a week at La Petite I would think this company would get their act together getting videos to work or getting notification on time instead all at once. My favorite is the re logging in from time to time.

*App is very slow to load everything. *I have to sit and stare at photos that have been added waiting for them to fully load to click on them to expand the view *when photos finally open in the larger view, I cannot click through the rest of the photos that are a part of the same update. I have to close each and open the next one by one * Camera acccess seems to randomly come and go *Sometimes when the camera opens, it defaults to a black screen on "pause" instead of just opening on live/play.

Our daycare just started using this app 2 weeks ago. When we first read the reviews, we were very concerned. Everyone was rating it at a 1 star. But our experience has been really good so far. We are able to open the cameras (90% of the time on the first try) & see our granddaughter. We like the social media framework where we can "like" activities & photos & make comments when necessary. We've been able to communicate with staff easily. It works best if you don't have lots of apps open.

The setup was not as bad as i thought it would be. But then I was logged out and could not log back in because the app didn't recognize my email address. Unfortunately a tech person doesn't answer the tech line so they told me it would be up to 48 hours before I could get the app to work. That's ridiculous. Tech people should answer the phone and be able to fix most issues right away. The one time I had a problem with brightwheel, that is what they did. I hope they get their act together soon

EDIT: Load times have been improved for me, but the notifications for the teachers don't stay up, so if they're not actively looking at the screen, they never see it. Now I never get a response from the teacher, even though I can access the app. Seriously the worst app ever. I can't ever get it to load, I'm constantly restarting my phone or uninstalling and reinstalling the app just trying to get the damn thing open. Worst thing to be relying on for communication with my child's care provider.

Everything else is good about the app as far as lesson plans & chatting with teachers but that's it !! When it comes to the live stream I HATE IT .. one of the main reasons why I chose my sons school is because they offered live streaming ... the old watchmegrow app was awesome I can look into his classroom with no issues... THIS APP WORKS MY NERVES everyday it's an issue where the cameras aren't working and to try back a million times.. I just really wish his school could go back to the old app

I've followed the steps to create an account. I open the app, click sign in and the screen flashes back to sign on or create account. It never offers the log on screen. I've uninstalled and reinstalled.

I preferred brightwheel & watch me grow. This app hardly ever works properly for me, my husband still isn't able to access it on his phone and the worst part is the camera rarely works also which was a big selling point on sending our daughter to this school. I hope they work out the kinks soon because it is beyond frustrating at the moment.

I haven't had a great experience with this app. The app freezes often, the live streaming is very slow, and most times doesn't come up at all. I have all notifications turned on, but rarely ever get them for classroom activities. It looks nice, just wish it worked better.

One word sums up the SproutAbout app experience.....Terrible! -Pros- Still searching for one🔎🤔. -Cons- Very slow, Glitchy, Cameras only work sometimes, No Web URL.

My daycare switched to this app as well and it had bee. The worst experience. It is always a delay if I can even get into it at all. I hope that they will switch back to brightwheel if these issues are not resolved soon.

This app never loads and crashes on my phone frequently. When it does work, it is very clunky. It has quite large tiles for everything which equates to much scrolling. I'd like to see list view option of diapers or food. I do like tieing to the curriculum and the photos in one spot to scroll over. I like seeing both children in one screen. But Brightwheel and Watch Me Grow combo was better. This app needs a bunch of work. The camera view doesn't include all cameras.

This app disgusts. Just a few pain points... No way to access via a URL (not everyone can have their phones where they work) Constantly get a no cameras available message. After refreshing at least 7 times they will eventually come up. Then, the process begins alllllll over again. The majority of the time the app just gives me the circle of death when trying to access anything... The UI is meh Did anyone bother testing?

Very slow. Cameras never load. Difficult to navigate since everything is crammed into a single feed.

Hard to use, no report download feature, cannot use on a computer, cannot copy and paste text, cannot print from app. Horrible should have done more testing and included missing features. Not ready for distribution. Let me have brightwheel back.

I have the Samsung fold and this app is clearly not developed for my phone. For some reason I am permanently in landscape mode, which is annoying as hell considering all the icons are so large. We were previously using Brightwheel and our school said this app was getting numerous positive feedback from parents. I wonder if this app was clearly optimized for Apple and not Android given the amount of negative reviews here.

If the app would work 99% of the time, it would be a great app. But it works about 50% of the time, so I hate it! I can't see my baby in the camera half the time because the streaming onto the app doesn't work! It's so frustrating! (I better not get a response to this asking me to contact the center!... Just fix it!)

I wish my daycare would have seen these reviews prior to switching. Horrible investment as the app doesnt work with all tablets and phones. If it doesn't work with all operating platforms you should atleast have a website option for parents to sign in and use. Edited to add: I finally got into the app 2 days after the switch, but no cameras still at day 10 and no clear indication as to when I can get the camera. They have "closed my case" twice without fixing anything. Worst app ever.

Very slow, pressing buttons to expand or access photos never works the first times, everything loads like it's 2005. Needs a lot of improvement.

My school just switched and I'm not impressed. Before, I was able to watch on my computer, but now, there is no URL to use to access the cameras. I'm not a fan of watching them on my phone. If you make it possible to watch on a computer, I'll give a higher rating. Cameras are laggy and not working. Thank you.

This is one of the worst apps I have ever used. Our school used to use a combination of Brightwheel and Watchmegrow, but recently switched to this one. It takes forever to open and switch between pages. The video feed is absolute garbage and doesn't play smoothly it is so jumpy and doggy it almost looks like a slide show of still pictures. There are loads of bugs with the messaging functions and lags for notifications. Any nice features are ruined by the poor performance.

Terrible. This app is literally a turd. Did the dev team even bother beta testing this?? Nothing works, everything is super laggy or errors out, tech support is laughable. I tell them issues I have, and they have no idea what I'm talking about. the app design itself is awful. We cannot limit or control what information the care circle sees, which means if I add the grandparents, they see everything, includes chats with school admin. There's no way to sort by video or pictures either.

Webcam is not working, just shows black and white still image of the room, very bad quality and no kids in the room in the picture just like it was taken after hours. At least watchmegrow had a web applet too that was much higher quality than phone. Where is that function? Most important function (webcam) doesn't work.

Are there any plans to have streaming video available on the computer? I don't like watching on my tiny phone screen. The app is ok but I would rate a lot higher if we were able to sign on on a computer browser. I don't see this option anywhere.

This app has issues launching FOR EVERYONE I KNOW AT THE DAYCARE.. Learning Care Group has regressed to using an inferrior app than it was using previously. If this app continues to be an issue, then we might change daycares.

Our school started using Sprout this week. Always spinning, never loading. Contacted support and their computer also wouldn't load anything for them. They were supposed to call me back. Never did. I'm suggesting our school go back to using Bright Wheel.

App is not working half the time and the worst part is when you call customer service they tell you you're not the only parent that's having issues. They're treating this like a game app. Parents are concerned about their children and want to be connected and these people have zero sympathy for the parents not having any access to their babies 2 days in a row. If I could give it zero stars I would!

Numerous bugs. Very slow loading times. A single item on the activity feed takes up the whole screen with no option for text only. Does not always correctly show video feeds even tho my child has been checked in.

Agree with all the other reviews, this app is extremely slow, and not having a website is really a detriment to me as I can't be in my phone all day at work, but having the picture in picture on my lap like Watch Me Grow was much more convenient.

Initially, was happy our daycare provider was switching to SproutAbout, consolidate messaging & video apps into one. After a few days of use...really wish they would not have switched. It often & randomly kicks me out asking for Guardian & Family IDs again, don't enter them again, it will error, just kill the app and reopen. But worse...this app is SO SLOOOOOOW. Every action takes entirely too long to load. Not to mention the login/activation issues my wife had. Hopefully it gets better FAST!

App hangs on the launch loading screen EVERY time, sometimes 60+ seconds. Maybe 30% chance you get in, otherwise you'll get timed out to a verify info page. As an app developer myself, this is pretty disappointing to see and needs to be addressed immediately. If you can get into the app, it's generally pretty good, but deserves a 1 star rating until the startup issue is addressed.

This app is not tested properly before releasing. App is very slow and unreliable. App is not compatible with ipad.

When it actually loads, it is extremely slow, freezes, and then kicks you out of the app. Very frustrating. Brightwheel was 100x better.

Agree with all the other issues the reviewers mention!! It sucks the switch the school made was to something with too many problems! There's no camera access since day one. Now its blinking from the login screen to a spinning loading sign and freezes...Giving this app a Jerry-Built rating.

So far this has been a very poor experience. I created my account and when I try to sign in the app just kicks me back out again. I can click sign in over and over again, but nothing happens. Bright wheel was a way better experience than this.

Slow, terrible compared to the brightwheel app. I've had to install and uninstall the app several times because it freezes. You most certainly get what you pay for, so imagine this app is way cheaper!

This app is so slow. Our school changed ownership and the first day using this app we started having problems. Telling me I wasn't signed in then locking up. Finally got in and it takes 10 seconds just to get to the notifications. Brightwheel was much better than this. App looks nice but if you don't have the servers to back it up then what is the point?

The app is slow to load and it would be helpful to have a way to provide app feedback outside of just reviews. Large picture icons for each transaction (bathroom, bottle, nap, etc) mean a lot of scrolling. It would also be nice to turn on/off notifications for specific types of transactions - eg only getting food or messages and not getting naps and potty push notifications. I do like the reaction options and the ability to message classrooms directly. Updated bc can no longer log on.

Account creation confusing. Single code given to both parents, but code is attached to one name. If other parent creates account using code, can't change name... Therefore can't even use app yet. Will update score once able to use app.

This app actually sucks and it's unfortunate this is What our daycare decided to go with. It takes forever to load, it's kicked me out of the app, sometimes it doesn't let me see live video and it'll say there's a message for my child, but then will say I'm not assigned any child. Overall it should be zero stars.