On: Shop Shoes & Apparel

easy online order

Stopped Working Since Last Update...

If I could give zero stars, I would. This company is fundamentally broken. They cancelled my order after a month of waiting, blaming their own pathetic inventory system. Then they had the audacity to suggest I 're-order' the items since they are magically back in stock now. They treat their customers with absolute contempt. Zero accountability, zero effort to fix their own mistakes, and a total waste of time. Avoid this company at all costs.

love these shoes!

The app has stopped working, and I can no longer open or access it. It keeps prompting me to update the app, even though I have already installed the latest available version. I have tried updating it, but the issue persists. Please fix this issue as soon as possible, as the app is currently unusable.

For whatever reason the app is stuck in an endless loop of create an account. I cannot login.

I love On shoes. I have 4 pairs of them. They are very comfortable while walking during the day and also my feet never hurt.

The app is currently caught in an update loop. It might have been more effective to release the update to your internal testers first. I wanted to buy shoes very frustrating 😒

the new update doesn't work for me. It just keeps telling me to update my app ..

After app update asking to update again and again without opening the app!

An absolute must have.

app isn't working for me. always frozen and saying it needs to be updated but won't update.

i cAnt log in my account

Great service,very helpful , excellent products and customer support.

great website

Excellence in every way!

just wow

Smooth process.

excellent + quick thanks.

Can't open. Clicked "update app" but the update was unresponsive. App returned to "update".

Disappointed every pair I have bought squeaks. I was instructed by On customer service to use a file on the inside of sole holes to fix the squeaking. Shouldn't have to compromise the structure of the shoe when you pay upwards of 200.00 for a product.

says "we won't forget your birthday" but not even a nickel off promo received. Useless app. No rewards whatsoever

they don't have a lot of the new inventory in the few stores that are around and they only change the shoe once. if the first time they send it replacement doesn't work for you than you have to return it. no 2nd exchange 😔

If they provide coupons will be perfect 👌

nice

poor app, couldn't even look at shoes, lol

TUE VEST SHOES OF THE WORLD 🌎

Great shoes! Very comfortable...

highly recommended

I loved it. It was clean, organized, and easy to order from. I really liked the last season's selection. 🥰

I was introduced to this brand 1 year ago. bought cloudmonster. I now have 3 pairs & looking for a 4th. I absolutely love these. I'm 64 yrs young & they are comfy for all day wear. Thank-you on cloud for a great product.

Easy orders, quick free delivery. Responsive local call center. Also great shoes.

Great for everyday use

Most comfortable shoes ever.

s g g de un k

it was very easy to navigate the app and checkout. 👌🏾

great

Cannot fault this brand and the customer service my whole. Household are. Now wearing ON and will buy again and again..

very hard to checkout, it takes time to change all details upon payment, strictly allowed only 35 letters/words all the details.

Always Fantastic

good 👍

easy to find what i needed

100% Recomended

Great app

Fantastic Customer Service, keep up the great work 👍 and continue making great style and comfortable athletic shoes.

the app suddenly overlapped my phone and unable to minimize and back out the app will reopen the app indefinitely.

I'm satisfied

Great app for my favorite shoes

Great Selection and Customer Service

very good price for a great pair of running shoes

I been waiting 3 weeks for my order,I was in the hodpital when it was delivered,all I want is a refund which they told me they would fo 2nd call I'm on the 4th call and they still tell me they getting a team on it,I cant soeak to a supervisor can't speak to anyone on the phone ,I qould not purchase anything from these people ,there a scam

Just updated it and it's now stuck on a home page that says I need to update. Unusable.

I love this App and I love my on Cloud shoes!!! I have 6 pairs and one on the way!! Download the app and check out their shoes...Great products great customer service!!! john 3:16 Matthew 5-16 Jeremiah 29-11.. God bless all who reads this!! also look up and check out their Cyclone second chance store for good deals on pre-owned On Cloud Shoes.

superb product rated highly by my son, so I bought some.

It was a two-step transaction, safe and easy! Thank you!

Great. job

detesto como cambia los descuentos

On clouds are my absolute favorite shoes. They're the only tennis shoes i have worn for the last 6 years.

life changing shoe brand. try them and you'll definitely love then 100%

love all of their shoes!!!

superb

Love the Gen 1s can't wait to see what was next

Great store! best running shoes ever.

Great quality with the good price

Asking to update. After updated keeps asking it again

The ordering process is smooth, the variety of shoes is great and up to date. The OC shoes are worth every coin and everyone should try at least one pair. Thank you O C team.

very easy-to-use

I just opened the App, but I hope it does all I need. I'll report back after using it and rcving my order.

I bought both the clay and hard court Roger Pros a few years ago. I was disappointed with how fast I chewed through the soles of the HC ones. I used the clay shoes for 2 full seasons and have been happy with them, but the uppers are now starting to tear. I enjoyed the clay enough to give them another go, even at a premium price.

quality and convenient

good

the first time for purchase

I love everything about a comfortable sneaker and they are that for sure

worst service ever. when i tried to connect with customer service regarding my package. They didn't even took responsibility and simply ask me to deal with delivery company. ON just want to sell products the delivery part is not their priority, they don't care about the customer. when i chat with their customer service, They told me i have to wait few more days. once they receive my parcel they'll refund me, which i didn't even ask for.

does not open- asks me to update after I just updated...

Great Shoes

Highly Recommended 🫡

all good

outstanding app and great products. one of the best out there 🙌 👌

great sneakers to wear on 12 hour production film shoot day. Can always recommend.

Love these shoes. They're comfy and they look good!!!

These will be our 3rd pairs each since June of '25. We wore our 1st pair out with a lot of travel in the last year. Our 2nd pairs are waterproof, and though we like the shoes, they're not an everyday shoe.

Gooooood

Amazingly Comfortable shoes. Hands down the most comfortable shoe I've ever worn, I wish I had found them sooner.

wow.

birthday gift they were out of what I wanted but found something else.

Amazing company and products

Great shoes that I can not work without

I love it

Excellent products and service 👏.

clothes are a Lil expensive but I love the lay out.

Great looking 👌

love the convenience and security this brings!

I bought my 1st pair few weeks ago, LOVE it! 💯% comfy! My niece is a nurse and I was able to talk to her into buying one for her to wear for all-day comfort and she did it!

great looking

great

The app is very good.

The worst company in customer service in Canada, and I do not recommend experiencing their mistreatment of their customers." You can use this in a tweet or post to strongly express your dissatisfaction.

Hugh prices love it

Hopefully this order gets to me bc a little after Christmas I put in an order and it was never received and waited a long time just to be told that my money would be refunded anyway given a discount code just to be told that the code isnt valid and they can not fi d it in the system. These are the only shoes my wife has requested for her birthday bc she really likes them. so, here's to trying again and being hopeful.

When I first installed the app, it got stuck in a loop. It kept loading and opening the homepage and loading again. I had it happen again when it opened automatically from visiting on's website. Opened automatically, got stuck in a boot loop, and I had to restart my phone. But other than that the app works great.

Absolutely best shoe on the market. They are the only shoes that work for my feet and my neuropathy. I am so appreciative of the excellent quality and arch fit. Ons are the only shoes I wear everyday working on construction sites, for my workouts, and for daily living. Thank you

Just ordered the Cloudmonster 3 Hyper. I dont like the color. but im a big dude with lots of pain. I need to lose 60 lbs. I have Cloudmonster 1 and 2.... decided on hyper 🤪. I'm sure when my colors come in I will find away to not like these and order 2 more lol. these are young people orthopedic shoes. I swear.

always order direct to the company, I have 3 different styles of the running shoes, I was a solid Asics girl, I am now a solid On Cloud girl! I love the support, I feel like I am bouncing, and preventing injuries! thanks for inventing these awesome shoes!! ps: I live on an island and the shipping is better then Amazon!

Love these shoes! Pricey but worth the investment. As a nurse, I need comfortable shoes and On delivers. Love that they give nurses and medical professionals a 15% discount through ID.me. If I had one suggestion, it would be to make more styles with the color pattern option of black shoe/white sole/white On logo. That's my fav.

Super easy app to use. Ordered my first pair. I just wish they gave first responder discounts.

Excellent customer service experience. The team was professional, responsive, and easy to work with from start to finish. Communication was clear, and they handled everything quickly and efficiently. It’s refreshing to see a company stand behind its products and truly value its customers. Highly recommend.

Great shopping experience and awesome selection! Looking forward to sliding my feet in these!

Very comfortable and good shoes that's why I like On. I emailed them for warranty claim and they are easy to deal with. Thanks Darryll

i ordered shoes weeks ago... Its past the date they were supposed to come. I get on the site to look the order has been cancelled. I am ordering the shoes for work. I tried to talk to someone i was told i was like 430 in que i waited over and hr and was still in 200s. I had to get ready for work. ive heard really great things about these shoes so I've been really excited to have them for work. at first AI bot told me originally that due to high demand they are a little behind on orders

My absolute favorite shoes for working / standing all day. or just out & about shoes! all day comfort! lightweight! no laces to tie! Just slip on! thank you ☆☆☆☆☆

Selection runs the gambit from lifestyle to intense workout shoes. Handsome colour combinations and styles.

Great app for a great brand. From this flawless app you can understand the perfection philosophy of this company. Thank you On for entering me in your wonderful world. Happy athletic year!

Tried so so many brands of shoes including another popular brand, but once I tried On shoes, never bought any other brand ever since. I am constantly on my feet due to my work, which makes my feet sore bybthe end of the day, but after trying On shoes never experienced any pain after, even if I work extended hours. The reason why I bought several different models for everyday use. I highly recommend this shoes. Another thing is they have a great costumer service.

I thought the shows were comfortable until I read that they are synthetic and made out of polyester because idiots try to think of their environmentalists and get rid of things that are useful and have a great quality. Anyway the only thing that made me upset is that it was made out of synthetic material and polyester which I believe caused me to get a horrible heat rash that causes my skin to become very itchy because since it's polyester it's not breathable which I believe caused my heat rash.

I have yet to find an oncloud that I did not like. Their sales rack is awesome and that is how I buy my shoes. They may be last years but they are still shoe and they are still comfortable.

I have purchased 4 pair over the past 3years and to be honest the first pair was fine but since that the last 2 pair have had a squeaking noise in them from new.iam considering another pair but Iam just not convinced this will not happen again I do alot of walking and hiking so maybe nike might be the way to go

the best shoes brand ever, I bought 3 pairs and I am so happy about it. Waterproof shoes are the best for raining days if I dont want to were my boots. thanks On that you exist

BEWARE! the pricing are not transparent, it will have additional admin charges, end up there are more expensive then retail shop!!!

Ordering Online is pretty simple. Just wish there was an option for pickup

I made a warranty claim and they never responded, they are inefficient. I'll never buy your product again.

I have been a loyal customer and already ordered several shoes from Cloud Shoes for me and my family. Unfortunately, my last order was a complete disappointment.The box arrived properly sealed with their branded packaging, but when I opened it, my wife’s shoes were fine while my pair was a shocking surprise – instead of the shoes I ordered, I received a completely different brand of used, dirty, and smelly shoes. It was clear these were heavily worn before.they ignores my emails.

This is mi third order from ON,now the whole family has their Cloudmonsters!! Great products, great quality, exceptional shoes!!

iteams do not stay in my basket if I close and reopen the app.

After I discovered this brand & ordered my first pair, I was hooked. I ordered more pairs for work (it's the only brand I wear now) & it's definitely worth it. I do a LOT of walking- all I know is that at the end of the day, my feet doesn't hurt. I may be tired & worn out from working but not having foot pain at the end of the day is definitely worth it. I will always recommend On shoes.

Applying Automatic discount code would be a great feature to be added

STAY AWAY FROM THIS APP!!!!! I put 3 items in the cart, checked out and hit PayPal. it spun and spun and spun, so I hit the "x" and tried again (yes, at the risk of knowing I could get a double charge) and it took me back to payments and I hit PayPal again. this time I waited until it timed out! Then is when I got notification that my PayPal was charged two times, but the kicker is that it NEVER FULFILLED THE ORDER!!! It charged me twice for NOTHING!!! They need 24 -48 hours to try to resol

What happened to the Last season option via the Menu....disappeared. Seems you can still find the products by a web browser search which then takes you to the product in the app, but you need to know exactly what you are looking for.

excellent app easy to navigate and shop all their amazing products!

I purchased my first pair of sneakers last week. The fit was perfect. I wore them all day and it actually helped ease the pain in my left knee. The quality is exceptional. And they were extremely comfortable I also bought a pair of sweatpants as well, which was another knockout Looking forward to the sweatshirt and waiting for a new collaboration set to drop. the sneakers are miles ahead of any of Nike and Addidas that I own...and will be donating them

I have narrow bony feet and have tried every athletic shoe on the market. The ON Cloudmonster is the only shoe that I can walk 12000 plus steps daily without hurting my feet! I love them!

I guess I'm a little sour, they just sent me a size 8 women's shoe. I'm a 14/ male. Mistakes happen, but the return was not pleasant. Went to Walgreens (your option), had the return set up, but I had to change the screen on my phone, and the code went away. After trying for 10 minutes to find it, we found another method. We had to use the Walgreens printer to get something off of the Oncloud app to send them back. That being said, I just placed an order for a pair that I hope is what I ordered.

They are the best tennis, and I been bought all kinds of different beands ,couldn't find the perfect ones for 12 hour shift at a hospital.These are my favorite and buying more pairs 😍

I have RA and walking is difficult. The cloudmonster shoes are a game changer. Just ordered my 2nd pair. I did size up 1/2 size as the first pair were a little snug.

Best Shoes Ever. I work on concrete all day, my legs never get tired in these shoes. Very comfortable, very durable, highly recommend.

the customer service reps are amazing. super fast response and did more than I asked for when I had a small issue/question. highly recommend for comfort of shoes and customer service.

Love the app, found everything I need but when Im about to checkout, my country is not in the list. And we are part of the United States of America. Can you add Puerto Rico to the list? It make no sense...

App crashes alot orders dont go through but money gets take out of account . Very clunky app.

I have been searching for a good collection for a while now, and today I just found it on cloud, awesome shoes, and awesome designs

Issues trying to submit order(Errors) on the app and looks like they dont take Visa Cards either, I even try paypal and still getting Errors...But at the end, I just went on the website to submit my order without any issues.

Just purchased my second pair, I can feel an obsession starting. The first pair was a pair of CloudNova, the most comfortable shoe I've owned. I wanted a waterproof pair for travel, so I hope the Cloud 5 will prove just as good.

My overall favorite shoes! I have a pair for travel, running, tennis, and just purchased ones for hiking. I have had a few minor issues with a couple of pairs, and I found the customer service was amazing. They are pricey, but the comfort makes them well worth it.

Products are amazing and customer service is awesome. I've used several times and highly recommend!

My advice is not to order at all from the app .ur order will be lost for sure .even if contact with customer service, it's useless to give any details or real information

The shoes look great, and there was a very diverse selection. The app was easy to use.

love these sneakers!! lots of choices for your particular needs. Excellent quality! Very comfortable!

Love and love all of my On Running brand shoes. Very comfortable for me to wear I have On Running shoes to wear for work and for daily needs to wear and to exercise. Love them all the colors and styles.

Only shoes I wear. I have 11 pairs now, I'm obsessed! I'm a regular blue collar working man, who's on his feet all day long. Merrells fall apart too quick but I have a few pairs that I've worked in for over a year or more and they're still comfortable and I have minimal back pain. worth every dollar!

I love the shoes (I have 3 pairs) but I couldn't get the app to work on my S24 Ultra. It would lock up or give me a "No internet connection, please try again" message when my internet is working fine, and I would close it/force close. Uninstalled and reinstalled, cleared cache/data, and it eventually hard locked my phone. I had to hold the power button down for about 15 seconds to get it to reboot.

it's still a bit glitch but I like it. I'd rate it 4.5 just needs some fine tuning but overall wayyyyyyyyy better then doing it online.

Love the app! Super fast plus the great animations are a nice touch.