LuLu Hypermarket

These apps are so useless. They always have problems whenever I try to make a payment. My payments keep getting canceled every time and they send only.. Your payment didn't go through! even my details is correct..If that’s how it’s going to be, you might as well just delete your app.

very slow can't able to get in store purchase invoices and details.

good

lulu is not good for shopping

Delay delivery always

Very satisfied.. good service ☺️

good esay

i swear to God, they have the worstttttt customer service ever. they never tell before checkout if the items are unavailable. On chat, they make u wait 30-40 minutes to connect to their customer service & when you call them, they ask same prblem again & make you wait 10-15 minutes on hold & dont give you any solution, dont take any action, dont even refund or deliver unavailable items u unless you keep calling them over n over again. going to delete my account & uninstall this app right away. 🇶

I purchase Noor milk from lulu juffiar in offer 2 bd per 1×6 liter a when I check bill at my home they charge 2.750 bd per 1× 6 liter

Super fast delivery in minutes as they promise, Unlimited offer and only recommended shopping platform ☺️❤️

Delivery is never on time, they always mark the items as delivered but its actually not, customer service never answers, one time the one hour delivery promise came after 5 hours and called me at 2 AM upon asking the agent he said the delay is from the store

App not available in India yet?

ليه مش موجود لولو مصر في الاختيارات

I am Always good experience with lulu

good

I ordered some items on October 6, 198 aed. but 2 item I didn't received so they want to refund.That was fine I am willing to wait 7 days to get back my money. unfortunately today is November 3, still not refunded. I mgs in online chats also I didn't satisfied with there answers. so pls 🙏 refund my money back.

nice

Nice apk

good service

Very good service. very helpful. and a small suggestion - add more coupons.....thanks.It will help to improve our online purchase...

good service

disgusting, no return item option, so when I get non desired product or expired product I already paid and no return policy is there

If there is a zero I would put it, the worst customer service ever

good quality product

Good

Great

I pay 1kg for Lulu marinated chicken, but I received not even 1kg

higher price than others or lulu direct from supermarket

ordering online is excellent. Delivery the same day option has to be introduced as an option.

good, organized application

I love it

its easy and discounts are luring

I'm a regular Lulu customer, but my first online order on the Lulu Oman app was disappointing. The headset I ordered on 16 Oct arrived faulty. I started a return in the app, which said I'd be notified in 2–3 working days. No notification ever came. When I checked days later, the app showed the item as unreturnable. At the store, they said the 10 days had passed and asked why I didn't tell the delivery guy. I waited for your app, as it told me to. Unfair, and very poor service.

good

stupid app, it doesn't allow you to call the driver, because the numbers are wrong, tracking is bad, as the driver roams around and around.

easy & convenient 🤩

good

difficult to find the actual products, even Panda store application is more better than Lulu app

I don't see items only map why

App optimization has considerably improved. An overall smooth experience this round.

simply the best

user friendly application

please Add Dark mode Would Give it 5 star But I Need Dark mode Options , still waiting for dark mode

1 out of 5 times there is missing items

I am always happy with Lulu hypermarket and I always admire and ammused by the promotions and the helpful staff overthere. But yesterday my positive thoughts turn into negative thoughts towards (Lulu hypermarket) located at Atrium Mall Janabiya. I bought some food from Lulu Kitch but when I ate it at my home, I feel that the taste is bad, the food is rotten and spoiled. I feel like they want to kill me. I anticipated and throw it immediately as I am sure it will cause food poisining. Be aware

٩ ٦؟٩٨٨

can do better with the time slots 🙂

The app Is quite weird. typing things like "Samsung S26 Ultra" Scroll abit and there are things like CLOROX? there should be an end for searching for things instead of endless off topicness. And when I click on cart Below the "Recently Viewed" are things like Crackers? I have only used the LuLu app to look through electronic and appliances. I have never searched for this.

easy and fast

everytime Lulu exchange advertisement come on screen then it never goes back . unable to do any other purchases or view order status.... very annoying everytime needs to uninstall and reinstall to get this out of this Lulu exchange advertisement

Excellent service, would be great if cash payment is available.

I made the order last night. Even the app SAVED IN HISTORY the last three items that I looked for and paid for. What's troubling is that wrong items were delivered to me. When I wanted to send the screenshot to the driver to tell him that he got it all wrong I saw that he actually did bring the items from the list in my app. Lulu App somehow CHANGED the items that I PAID FOR and I got wrong stuff delivered to my home. This is SERIOUSLY TROUBLING.

good application. there is a room for improvement.

Not Showing In store Purchase History

Good shop

good

Great for shopping

good

excellent service

good enough as alternative to others

Lulu much improved than before. when selling vegetable or fruits please start from 250 grams so its easy and add upon request ripe or raw for fruits and vegetables. Thank you 😊

best

No more going through traffic to buy some groceries. this app get's it done for me. all that's available in LuLu, to my front steps

great Service

quick service

👍

excellent service

Nice Shopping App

excellent

Easy To Buy Products from LuLu & This App is Very Easy To Operate.

gd👍, keep updating more discount and give us more discount coupon.

Recommended

bad

nice

easy way to buy groceries on your finger tips

excellent experience

good 👍 service

very smooth and easy used app

app crash sometimes and stop responding

gud

thank you so much ..

Allowed to purchase a product that was out of stock. They should Check inventory properly. Now have to wait for my specific bank more than two weeks for refund. Besides that it was fine and smooth.

What about buying poultry, seafood, meat etc? where's the option to cut / clean etc? Do you expect me to cut a 2 KG tuna in my open design kitchen with chef knife? Recently I bought some fish and couldn't find the options to cut or clean. So, I added this in the only text box available to write something - delivery instructions. But of no use. They delivered a whole fish. hello developers, Add these options. Are you even using your own app?

very fast Service Thanks

good for all things

easy to use quick

good app for user who don't want to do offline shopping

always thanks for supporting lulu team !

Good but very slow app and delivery driver location does not updates..

received a wrong products and customer service won't solve anything about it.

Thank You Lulu

App is continously crushing after last update, kindly fix it..

delay delivery, they don't provide option to put your exact home ( floor# and flat #). the driver will ask for location everytime they will deliver even u order multiple time to them. when u need ur item urgently that's the time they failed to deliver it.

the app has a problem. Once you move to checkout for payment and then if you return to add some items that you forgot, it doesn't allow you to delete or add any item. you need to start again. very annoying.

excellent service

Very disappointing online experience with LuLu. I strongly recommend avoid ordering non-grocery items online. Delivery timelines are not respected, and the backend team makes false commitments. Poor service and a frustrating experience overall....... Very disappointed post-purchase experience with Lulu. I purchased a Samsung TV online, but the remote came with a defective battery cover that doesn’t lock properly and keeps falling off. Lulu Customer Service claims it’s not covered under warrant

Simply time saving!

رائع سهل

great 👍

they are sending oldest eggs _ September 🤦‍♀️

this apps ,I can't get in to log in or sign up ..everytime it sends otp it says it's expired when the otp just came in quickly .and it has no timer on when to send an otp again..I already install and uninstall the apps many times. it's updated and everything. I don't get the chance to log in .I just want to check my happiness points.

hard to search, much sensitive to typo errors, not understanding arabic

Never trust this website. I ordered and paid online but my order never came. i ordered at 11am today and currently still no delivery. i called the hotline, messaged their customer services but they just make excuses and promises. i hope you can find a way to reimburse my hard-earned money #luluhypermarketonline

Updating my review: Absolutely terrible customer service and serious food safety concerns! The salmon I received had a disgusting smell and looked unsafe to eat. When I complained, they claimed a ticket was raised and promised someone would contact me. Nobody ever did! No follow-up, no solution, no accountability. Selling questionable seafood and completely ignoring customer complaints is disgraceful! I've lost all trust in them. Unacceptable and shameful!

worst customer service ever really reply very late and no solution for any thing can happen late orders or they take money and not placing order every time i order there is issue

i cancelled my order on 7 th september because of wrong address. i ask for a refund but nothing happened till 5 th of october. sapporting team is very worst always telling same story. i stopped online shopping in lulu worst experience

Everything went smooth until the driver come without card machine He forced me to transfer the amount to his private account via benefitpay !!! Not safe at all Unprofessional Ramez, Hypermax, Aljazira all the supermarkets they have this payment method card on delivery except LULU why?! I will never use this app again and if there is - star I will give you even one star you don't deserve it

I ordered some items and was told they would be delivered in 2-3 days. After several follow-ups, they still haven't been delivered, and the online support is also useless.

I was wondering why bother posting products that when ordered it would be cancelled due unavailability...its so frustrating.

Disappointed, order given on 27th and still its showing preparing, too much slow service

Rubbish. I only installed it for the Loyalty programme but you can't get past a delivery location, and the app doesn't even like the delivery location. Will be installing.

once I open the lulu forex exchange screen I can't go back to luluonline app to order need to re install app again there is ad showing in the screen location hail even there is no option for SAR to other currency then why it is in region

Very convenient online shopping and the best part is you can select the time slot for the delivery and won't have to wait all day.

worst shopping app ever, when you order something they call telling you it's not available, if it's not available why it's online??

So, is this an app? And you expect a reply? 😂 How embarrassing! The devs and management clearly don't get it, so why are we paying them? Just fire them! And for anyone who still thinks this is an app... and that support will actually answer... 😂 Everyone expects an update and that the bugs are squashed... but their "update" is just swapping out posts and stickers. 😁

the delivery is way too late than the time they give you and there is no support. you can't cancel the order once placed even if they are hours late. I'm not ordering from them again and I'm deleting their app. no respect for the costumer.

Worst application ever I had experience with, do not use this application it is a waste of time and energy, after adding all items in the cart, while checkout it will give an error for payment transaction. though I have sufficient balance and online limit set I wasted my 1 hour in this, and still the payment didn't go through. I have a debit card n still their application doesn't accept it. It is a waste of time n energy.

The promised 45-minutes to 1hr delivery time is completely inaccurate. I placed my order at 1:39 PM, and it has been delayed because no delivery riders are available. The new estimated arrival time is 6:00 PM, which is unacceptable 🙄😒 no to lulu online delivery. happens 2x to me. REPLY: don't bother to reach out now. not using online delivery anytime soon. not only with deliveries delays also with payment you have error issues.

I placed this order primarily because I needed rice. However, because of the minimum order requirement, I had to add several other items to reach the minimum order value.Unfortunately, when the order was delivered, the rice was not included, while the other items were delivered. I was later informed that the amount for the missing rice would be refunded. This is the 3rd time happening . if the item is out of stock it should have mention in the app before placing order. There is no COD also.

Very poor experience with LuLu Minutes. My 15-minute order was marked “Delivered” but was never received. It has been almost 2 weeks, with multiple complaints and follow-ups, but still no refund. Customer support keeps saying “we’ll update you shortly” without any resolution. Extremely disappointing service.

Lulu's service is terrible Lulu's service is terrible. I placed an order twice, but the delivery was cancelled. I checked on the status of my order 4–5 hours later. When I spoke to customer care, they claimed I had cancelled it. They are lying. If they aren't going to deliver, they should remove the delivery option

Very disappointing experience with Lulu Online. I ordered QMP Frozen Mutton Bone-In Cubes 900g, but the meat I received looks extremely poor in quality and appears to contain old, discolored and possibly spoiled pieces. This is completely unacceptable for a food delivery service. I expected fresh and good-quality meat, but what I received was nowhere near acceptable. Food quality and customer safety should be a top pri

I wanted to shop online today 9.9.2026 using this LuLu Online shopping app. But it was not allowing me to chose anything nor showing me the items like grocery, fruits and vegetables. And LuLu hypermarket expects people to buy things online using their hopeless App.

disappointed, I ordered by app ,missing item, couldn't request refund or apply for missing items by app, even help request by app unavailable, customer service number only available daytime, can't rate my purchase experience on app. really useless app

i have 4 major issue with this app comparing to other shopping apps: 1. it only allow you to choose 2 items per type , it is a shopping cart why you only limited to 2 items . 2. it is not allowing you to schedule your delivery timing 3. why to separate the electronics from the grocery in delivery each with separate delivery fees? 4. why you don't do free delivery over 10 OMR same as other apps finally i will change my review once i got reasonable respond

Excellent application easy and fast very friendly user very good deal and price

Poor and very slow service for online delivery, late delivery, poor service of handling costumers, item was not delivered on time. item was in the other location which I put lulu near my location instead they told me to wait because it's in another location. all you can see is only preparing and preparing and preparing for 3 days. not useful app for delivery purposes. improvement must be taken

I'm happy with the app, but today, there is an in-app advertisement about Lulu money transfer that caused an issue. I clicked the advertisement, and it opened but couldn't go back to the shopping app. I closed the advertisement and clicked the Lulu shopping app, it took me back to the Lulu money transfer. I deleted cashe but it didn't help, I was still stuck with the Lulu money transfer. Finally, I had to uninstall the Lulu shopping app and reinstall it in order to get rid of this problem.

They take orders but don't deliver. Their staff on support say Hi and then vanish or come back 20-30 minutes later. Happened 3 times at least. Very frustrating experience.

I ordered on Aug 18 for my daughter's milk kept waiting till 11pm thru the Minutes Grocery when I checked the status it was cancelled without further reason if item is out of stock or what then I ask for replacement as it shows that options however it wasn't working its asking me to order again which I didn't as I have paid already with my first order which got cancelled....So disappointed with this app WORST experience.

Not ideal for frozen items. Items usually out of stock, i need to change brands. So not that smooth process of ordering. order came missing, called, they can't do anything. They don't have a recipient from branch side and they don't have contact with company who manage delivery. Note: the online recipient is based on online order not what actually scanned in yhe branch.

Atrocious service. Ordering on app was easy enough, but state of delivery was terrible. The delivered food items arrived very hot and that included fish, chicken, and cheese. Outside temp is 43 today. Also, the fruits boxes were squished. Several attempts were made to reach customers service via the number in the app, only to be made to wait a long time and then be disconnected by them. The food will have to be thrown out and money wasted because cannot reach anyone to return. Never Lulu again!!

fast delivery, I like their food or other stuff and I like very much that's why I like to order here

This delivery experience has been a real letdown, honestly. I was really looking forward to receiving my order, and it just didn't meet my expectations at all. It's frustrating when things don't go as planned, especially with something as simple as a delivery. I hope the company addresses these issues so others don't have the same experience. It's a shame it didn't work out this time.

Very irritating app!! It is only displaying Lulu Money screen. I am unable to go to main app.

lulu money transfer is not working... It showing only up to processing.. with blank screen.. pls fix the problem.

Delivery is delayed. I think LuLu doesn’t have enough delivery drivers in Al Ain, as my order has been delayed twice now. I don’t understand why there is an option to select a delivery slot if the drivers don't follow the chosen time. We choose specific dates and times based on our availability. It has become a poor service once again.

its very dissappoited for this apps. before it was perfect. nowadays always delay n lulu minutes.. i will stop my self to order in to this apps.

It is first time I am requesting online. I shall write in detail after receiving grocery items. However LuLu Hyper market is always best ..

I had ordered multiple things from the app in which I had also ordered 1 KG of pomegranate there were 2 big pomegranates which were totally rotten if I had an option available here to attract the picture here I would have done it so but here in there is no option for picture attachment as a proof same thing happened to me 2 days ago with a vegetable it was totally dried I mean how are people supposed to trust these apps if they are going to give rotten stuff to people.

please don't buy any fish from them today i ordered 1kg black pomfret fish 1st of all they don't clean the fish and the fish is not good smell is very bad i wanted to return and the apps show that the fish is not eligible to return at last i throw this into the dustbin the fish is not fresh no one can eat this fish so please no one buy any fish from Their online or apps

Easy to find the product that you want. Lulu kitchen is an awesome concept, you will get fresh and good quality food. thanks to all (Lulu Hypermarket team)

my issue is not with the app. it is with placing an order and paying , then the store suddenly cancells some of the items. and then replace a refund that takes a week to get . you could easily give a call and ask for a replacement instead of cancelling

Very disappointing experience. I ordered a TV on 15 August with a promised delivery time of 1-3 working days, but it is still not delivered. Customer support has been unhelpful and unable to provide a confirmed delivery date. An agent even assured me it would be delivered by the next day, but that did not happen. The app chat also starts a new conversation each time, making follow-up difficult. Very poor delivery tracking and customer support.

one of the worst delivery experiences! ordered on the 16th Aug which was scheduled for delivery on the 20th between 5-9. Even after 4 days the delivery was late. Came after 10:30pm on a weekday! I ordered fresh produce and dairy products. you could have at least sent it in a refrigerated car/van! The minimum for food safety. lulu app assistant was too busy to reply, the call centre can't do anything. driver had a hard time picking up. Just disappointing. Never again!

Very poor experience with this app. We ordered groceries, which were supposed to arrive within an hour. Instead, the order was rescheduled without any proper update or revised delivery time. Customer service is equally disappointing. We waited hours for a response, and Mr. Justin was not helpful at all, simply repeating that the order was rescheduled two hours after placing it. Completely unacceptable service. At least provide proper communication if you can’t deliver on time.

This was absolutely not my fault; the mistake is entirely yours. You deducted money from my account even though the item wasn't available. You should have informed me it was out of stock. After I placed the order, you cancelled it automatically, and my money is still gone. I want more than just my refund because I've wasted my time and my money.

​Terrible service two days in a row. ​My first order had missing food items. The very next day, they delivered cleaning soaps and mouthwash instead of the fresh chicken and fish I ordered. I was in the middle of cooking, which completely ruined dinner. ​To make it worse, customer support is useless. I waited 30+ minutes on live chat and 10 minutes on the phone with zero response on both. ​Unacceptable service and zero accountability. Expecting an immediate refund.

The app is extremely slow, and I received a ready-to-eat item that was significantly smaller and lower quality than expected. I have photos comparing it with a reference item that clearly show the difference. Customer support through the app was unhelpful, and when I called, I was simply told that they will arrange a return and refund. It was already 10 pm and the item was ready-to-eat, I didn’t want to waste my time returning it. I expected a reasonabl partial refund or compensation instead.

On 4 August 2026 at 7:16 PM, I placed an online order worth AED 80 through the Lulu Hypermarket app. The estimated delivery time was 8:41 PM. Even after 9:00 PM, my order had not arrived. I tried contacting customer care several times, but no one answered my calls. I also asked the chatbot for a customer care contact number, but it was unable to provide any useful assistance. At 9:19 PM, the app was updated to show that my order had been delivered, even though I never received it.worst app ever.

what kind of customer service is thisss I'm facing an issue with the application.. after selecting the items and opened the cart to checkout, the amount became 9999999 dirham for each items and total became 1 million!!!!! and when i complained in the customer support, an agent started greeting and closed the chat right away

Dont buy from them online. They cheat and send spoiled items. I had two bad experiences, once they sent completely spoiled onion bag and second time they sent badly damaged and melted ice-cream cones. Moreover, they dont want to return and refund. They scam customers. For products, other than fresh or frozen items they are fine. Look at recent reviews from other customers.

I bought iphone and the staff encouraged me to get protection and cover from the store as I will get a great reduction after applying the happiness app points I got from my phone purchase. I only bought this protection becuase I would get the discount; however, I ended up paying the full amount because the points were not active yet and they take time to be activated. I couldn't also cancel the purchase since the protection was already used. This was pure deception and it was really disappoing:(

Worst experience from this app. I ordered online thru this app, I paid the amount but the transaction failed twice and so the amount. Their customer service number also is hard to reach. The customer care email even worst. They closed the ticket without resolving the issue. They only asked for details then suddenly closed the ticket. They said my money will be refunded after 72hrs. but still didn't receive it back. I think no one is taking my concern seriously.

I've been ordering from Lulu for over a month, and every order has always been delivered to my home. Today, the delivery agent asked me to come downstairs to collect my order and then claimed I had entered the wrong location. If my location was wrong, how have all my previous Lulu and other platform orders been delivered without any issues? The delivery agent was rude, unprofessional, and seemed unfamiliar with the location. Very disappointing experience.

the service is great but the app interface is horrible i am so disappointed that every time i have to go back i have to tap on the top left like an iPhone user if i click on the text i have search on top it'll take me back and if i use my back button or gesture it'll just close the app the search is so bad if i search lime or lemon juice it will show me everything but lemon juice which i know they have because i bought it from them it's slow and often logs you out

Just experienced a disappointing transaction where they take my money as payment for my online purchase but this application after completing the payment did not tender and gave invoice/ order number, instead it returned to payment details entry. Very bad experience from this app. I need my refund.

This will be my last time to use this useless app, it's better to ride my car and bring my items rather than paying and don't get my items. My order marked as delivered without actually being delivered!! Amazon Now is much better than this app.

Unable to install the app. It was working fine on my Samsung Galaxy A13 earlier today, but now the Play Store suddenly says "This app won't work for your device." The app is still working on other phones, so this appears to be a compatibility issue or Play Store error. Please fix this as soon as possible

If you want to be on the waiting que for one hour with customer support after ordering online feel free to go ahead. The online shopping experience was very poor. Some of my items were not delivered from the order and there is no refund or confirmation from their side if it was out of stock or not shipped at all. I'll stick to hunger station next time.

The Lulu app should include Happiness Points for online grocery purchases as well. I always buy my groceries through the Lulu app because it is convenient, but I have noticed that my Happiness Points are not being updated in the same way as they are for in-store purchases. Customers who regularly shop online should receive the same rewards and benefits as customers who shop at physical stores. Since many people now prefer the convenience of online shopping, it would be great if Happiness Points

If you want to test your patience and tolerance, download and use this app. This is the slowest most annoying app to use. I only order their "kitchen" items on this app. Rest I use Amazon. It's gone from bad to worse (July 2026).

My "minutes" order was delivered in 90 minutes, and it was missing an item. They have worst customer service ever. I tried contacting them via WhatsApp, live chat, customer service line, email and they only replied to my email after a few hours. After 2 days passed, they only offered a refund after I threatened to report the issue to the Ministry of Commerce. AVOID THEIR DELIVERY SERVICE AT ALL COSTS

Performance improved a lot compared to before. Search function still needs slight improvement, no window for order cancellation (at least 30min time should be given if customer need cancel partial or full cancellation needed) and app response time can be faster. Also, please add Lulu reward points and credit card reward points redemption options.

This is the worst app LULU I've ever used. I placed an order online, and after waiting for over an hour with no delivery, the app suddenly marked the order as "Delivered" even though I never received it. There is no responsive customer support to help resolve the issue. This has been a terrible experience, and I would not recommend this app to anyone.

Absolutely Pathetic Delivery and Customer Services. I have registered multiple complaints and they themselves decide a resolution on it and closes it without any consent. There are 10 other apps that does the job better to deliver and do a better customer service on the issues. These people don't have the man power or the capability to serve the customers. Better stick to retail stores.

Good app, but it needs improvement. The app is slow while searching, adding items to the cart, and opening the cart. Although the name says "In Minutes," delivery is often scheduled after a couple of hours. Please notify users if an item in the cart becomes out of stock instead of removing it automatically. Also, allow users to cancel or modify (add/remove items) their order within 30 minutes or before the status changes to "Collecting Items."

I don't understand how such a pathetic app is being allowed to be run by the authorities. There are so many glitches - it's a completely broken app. You add items to cart, then it will prompt you to login (which by the way they would have logged you out randomly previously) and after login, all the cart items are gone. Incredibly frustrating. This is just one issue - there are countless others.

The Lulu Online app is painfully slow and frustrating to use. To make things worse, my payment was deducted, but the transaction was marked as failed. I submitted all the required details to customer support several times, but there's still no resolution. In today's world, where grocery deliveries happen in 15 minutes, customers shouldn't have to deal with such poor service. I recommend switching to Keeta, Talabat, or Circles for a much faster and more reliable experience.

worst app, selecting items is a pain, it takes hours to add few items, then when it comes to checkout, the Payment doesn't go through, wasting our time for no reason on the app. Not sure why this conglomerate doesn't spend money on fixing their app and the customer experience. point to note, I was on the latest updated app, also reinstalled twice, moreover tried placing order on Lulu website as well, but the registration OTP API was failing. tried on couple of android and iOS devices the same.

after every update app is relatively getting slower and more tidious to use.please fix this issue since the entire app is lagging. date : 24.06.2026 This app is so slow it reminds me of using 2g internet,loading slow, search slow,check out ultra slow, cannot view cart in one click. Since this app is used by so many people why cant they fix this app make it smoother. Humble request please fix this issue for everyone.

The picture shown online was intentionally misleading. The mangoes in the posted image appear yellow and ripe, but the ones I received were completely green. I bought these mangoes online expecting them to look like the advertised photo. Very disappointed with the inaccurate product representation.

I know Lulu, they are highly organized. But your app programmers are worst. A lot of glitches have been present for months and are still not fixed. 1. There is no total shown in the cart. I need to go to the payment page to see the total amount. What the hell? 2. There is always slow loading of items or no smooth scrolling. Items jump out of the screen. I don't remember all of the errors. I seriously tell the programmers, first try to put in an order yourself to understand how terrible it is..

Online delivery is Miserable. made an order i got a notification that it was dispatched then it said it was delivered! no one called me. nothing at my door, so i went down the reception found nothing. tried the whatsapp support chat feature. got an AI answer it switched to a live agent. who never replied called support number it is busy for 20 - 30 minutes. finally answered. and then she told me he pressed delivered by mistake. she is unapologetic. it feels like it happens everyday! never again

Very poor service, costumers can't even change thier phone number and when connected the lulu support they advised to make a new account with a new phone number regardless of whatever warrantys and points or services I have under the original account. The app it self is nothing like it's competitors.

worst experience ever. Started ordering at 3.30pm in the app and still at 6pm now I am waiting the cart to open and once cart is opened after almost 30mins now I am waiting to continue to checkout of my 30items and it's coming back to the same continue checkout screen... no wonder why lulu online is not even thinkable in Dubai when other grocery apps are fast are better at what they do online.

​"My 5th consecutive order, and once again, I have received an incomplete delivery with multiple missing items. It is clear that no effort has been made to rectify these recurring errors. Furthermore, the complete lack of customer support". Even one star rating also is a question. They will share an e-mail to discuss in detail which is of no use. my physical experience. They will not respond. Al Ain region mainly.

My delivery experience was terrible. I ordered groceries, and the app said it would be here in an hour, but it's been three and half hours and I'm not sure if I'll even get it today. I tried the chatbot, customer service, and emailing them, but nothing worked. Hope I'll get an update tomorrow.

Came across 2 bugs when trying to pay. 1st bug: I would press continue to checkout and it would load for a second or two then redirect me to the cart page over and over. To fix it, I have to clear the app cache. It would show unexpected error occured but then it would eventually load the checkout page. 2nd bug: My sub total is 66.16 AED in the cart page. It becomes 1,299.987 AED in the checkout page with 99,999 AED packaging fee.

user interface needs to be quicker and more dynamic. quite clunky also, where can you track the order. I get an email that the order is dispatched and in the email there's a track order button. You click on the button and all it does is open the Lulu app. It doesn't actually take you to how to track specifically an order in general or the order in question that's meant to be dispatched.

Hi Lulu support team, Regret to inform you that , Veggies was not recived in good condition. The beetroot which i ordered was very soft and mushy. Not able to use it. Some items are fresh some are not. Inform the staff not the give the nearly discarded/ expiry items while ordering online. It is dissapointing. Made a complaint and no response from the online support. They informed , only sorry but not rectifiying the mistake by their team. May be not try to order online next time.

Very disappointing experience. The app deducted money from my account, but the order was never placed due to a system error. I contacted customer support immediately and provided all requested information, yet after multiple emails and phone calls over several days, the issue remains unresolved and my refund has not been processed. Customers should not have to repeatedly follow up to recover their own money when the problem was caused by the app. Poor communication, slow response time.

I am extremely fed up with these applications they don't have infrastructure to support the customer whoever purchased online. they are always delivering the wrong item. if you complain there will be no customer service to help you.. this is my 3rd vad experience with them. don't order anything in this app

worst experience ever, I'd rather use delivery apps than lulu again, I've downloaded the app May 16 and my first order was minutes "arrived over an hour" bakery was baked the day before, the donuts was almost hard to chew, it should be fresh food yet they delivered a day or two days old stuff, the app itself is a nightmare, very slow if I checked a message on a drop down notification it has to reload and take a forever to jump from a page to another, no option to redeem ENBD lulu point as well.