LuggageHero: Luggage Storage

excellent service

So convenient

Legit. This app worked great for me finding safe spots to drop off my luggage in Seattle and Los Angeles after flights a few years ago. I plan to use this app again in the future.

can't find the location? no address , link doesn't work

The check in on the luggage was super easy and very prompt and we had no issues with our luggage will definitely use again if I am in Seattle again.

when this app is running I can't see my home button, or the back button

very seamless process

Very helpful staff, quick too.

Great service. Really handy place to store a bag for a few hours

excellent app

Very convenient service. Easy to book, good price and friendly staff. Highly recommend.

Very quick and pleasant staff and experience.

great service

good service, good price

I was looking for a store that said luggage.Hero on it.And I found the counter inside of a very small grocery store that didn't have a street number on it.Or any kind of luggage hero signage. the process was quick and the staff was friendly They would get more business if they were easier to find.

Dropping off luggage, lady working the counter was alone and said to leave it at the back door, someone would put it downstairs later. It was by the refrigerator section and the tables where you eat. Someone could have easily taken it. She said it was safe there. We were afraid to leave it, but needed to go to the concert. When we got back from the concert she was still alone. Bags were eventually retrieved. Idea: Behind counter, watched til able to send downstairs.

very easy to use and secure location

Very convenient and friendly service! perfect proximity to the Riverwalk.

Super easy! I would definitely use Luggage Hero again.

Fantastic to be able to leave two bike bags for two weeks in a bike shop 👍

opens to blank screen, does not work. eventually complains about my internet connection, when my connection is fine. does not show settings, map, locations, or any other tools.

assistance is the worst. never on the side of the client

So expensive in Dublin

All went well. but you should let users know way more in advance if the people running the drop off point decide to close for the day (and cancel the booking,) or leave early (and basically force us to change our entire afternoon planning,).

The owner was very kind and helpful. Very good place to leave the luggage close to Boston airport, just out of the metro station. easy the way to book via the app

Great location, easy to get to from train and bus station.

too complex for the process to renewal expired booking

Great way to store our bags so we could catch the train to ballgame. Well worth the money. Our bags were well taken care of, nothing was disturbed. We appreciate this trust worthy service.

everything went as expected, efficient and easy to use

Great service and good location. much cheaper than in the shipping terminal.

Fue un proceso ágil e impecable. Muy bueno.

Very kind and helpful! Close to the theater I wanted to attend

Very convenient location, and they are open until late hours, which was good for us. It's a kebab shop, and the kebabs are delicious; it's definitely worth buying one while you're there! We'll use this service again for sure.

Great service, safe space to leave luggage right at Alexanderplatz station, great for late flights.

great company to use to drop off luggage for the day

Great services

good location

Really convenient location, 2 mins walk from termini and simple drop off process.

Buggy. Would not let me pick up luggage and kept accruing cost. Submit feedback is also inexplicably broken. It's like the app is just half working AI slop.

The best

Very easy. Great little service.

very handy will definitely use this service again 👍

So easy and allowed us to explore after checkout before our flight home!

excellent service. very easy to do through the app thanks

Not available in city like pune

Friendly and bags kept safe. Will use again in future.

Great experience friendly staff very helpful would definitely use this location again

Easy, simple, convenient, affordable, secure and nice staff too!

sooooo helpful!

good service, very helpful

It's tricky to find but once there the service is efficient and speedy. The only reason I didn't give them a 5 is because they close at 4pm which wasn't clear from the listing. If I'd known that I would have selected another location. Also, the early closing time meant that it would have been cheaper if I'd selected an hourly vs. all day rate.

Right next to the bus station and friendly service - would definitely use again

One location said they no longer offered the service even though they are still listed, and another said they didn't see the booking even though I could show them it was active on my end. Both were wastes of time and money on vacation. Very poorly run service with no accountability, and one charge wasn't even cancelled so I was charged anyways and needed to dispute.

Thank you for storing our luggage so we were able to explore Long Beach without lugging it around! Also thank you for the patience and help with my first luggage hero experience.

Great service again. The staff in the shop are super helpful. Excellent job, well done.

really easy, no issues! even offered to take us to the airport for a small fee! would recommend!

Very helpful.

I was disappointed that the location address was not given until after the purchase then I realized the location was much farther than indicated. The luggage was left open to the public, not behind a locked door...actually was sitting with the luggage for sale. not good.

spot was close to my flat. it was fine and reasonably safe, but getting a ticket/tag for my bag was hard and it didn't match my bag. I had to be demanding to actually get my stuff.

Great location near Waterloo station. Nice people and the cafe has good food and coffee too. I will definitely use again if I need to store luggage near Waterloo.

wasn't clear they don't open till 9 am. luckily the motel manager open it for me or I would be late for a booked tour

We paid 35 EUR for 2 suitcases and 2 backpacks for 3 hours. A little bit pricey but the staff from hotel was really nice.

Was fine until I tried changing a confirmed booking location. They refused to give me any addresses for a new location. Just random street blocks. And left me to just wander Manhattan for an hour, trying to find storefronts with no luggage hero signage. I couldn't find a new spot, and they took my money anyway. Awful service.

nice for a day trip going to San Francisco city from airport , friendly staff

I just used it for the first time. after booking, the place I was sent to was closed... and I couldn't send an incident because the app wouldn't take my pic. So I had to just cancel and was charged 5 €!!! Update: after I sent a message to the char, I quickly got the refund... This is nice. The pity is the info of the location

Very nice location. Super easy.

Drop-off and pickup were easy. When we showed up, the guy said he was full even though we had a prepaid reservation. But he did take all of our luggage, so maybe just a misunderstanding. We found the place fine, but it would have been nice if there was a sign outside. Overall, I would use them again.

Had to put my heavy bags by climbing up the stairs..which was a bit cumbersome The staff was friendly

convinient and safe way to store your luggage while on the go

I wasn't sure about using Luggage hero, because it uses businesses within the area for luggage storage instead of dedicated luggage storage places. But there was no restriction on the size of the bag, and I used Nitte Gelato Malaga who are open 14 hours/day. I stored the bag for 15 days whilst I travelled to Poland. I was Very happy with the service.

Staff was friendly and helpful. Luggage is left in a corner of the restaurant, but I believe the staff is there to watch over the suitcases during all times.

perfect for dropping out badges for a couple hours while we went out to eat. so helpful, kind and friendly

positive experience of holding luggage. on-site personnel available & helpful.

Fantastic. Easy to fine and drop off and collect luggage. Saves having to haul it all around the street. Definitely recommend

Service was very helpful on short notice, very easy to utilize. Highly recommend.

So easy! would do it again!

Really good, quick service from the polite man who took my case from me, then on retrieval a lovely lady helped me get online since I was having connection problems with the city WiFi and was chatting to me in the old school London way. Really impressed with the service.

super expensive

wish the hours were later than 5pm. otherwise great!

Worked when I needed it to. More metro information on the integrated map would have helped streamline picking which drop off location to use.

Stored 2 small and 1 large suitcase. Super lovely shopkeeper helped us with the app. Public toilet a couple of minutes away.

brought our luggage and got it back without issue. convenient location.

All great. Extremely near the station, no problems.

The location is near the central train station and right at the shopping street. It is on 4th floor of a building with elevator.

easy location. time open does not match what is in the app - we planned on 11am and they were open at Noon. Easy check in, super easy check out. recommend!

It's not the easiest app to work. some of the information was misleading and wrong which caused disruption to our day and the whole reason we needed luggage stored.

Too expensive

Easy to use and perfect for what we needed

Brilliant.

good

I used the service 2 times on Goodge Street, staff was helpful, I collected my luggage safely both times although I was a bit anxious at first, this being the first time I used LuggageHero.

quick and easy dropping off and picking up bags. Customer Service was very friendly and helpful with it being my first time using the app.

Easy to find, no problems dropping off or picking up.

While I can't fault the staff at the station we left our luggage (near Waterfront station in Vancouver, Canada), the price was prohibitive. $65 CAD to store 6 bags for just under 2hrs! There are a lot of hidden costs and I would not do it again.

A bit of a language barrier if you don't speak Spanish. If you book at 1401 address, I'm not actually sure it's the right location. The image doesn't match the location. In any case, they kept my bags and everything was cool, but it was a thoroughly confusing experience. I tipped them and went on my merry way. They gave no confirmation, but I did get a receipt from Pay Pal for payment. So, if you book at this location, don't pay up front because you will be charged. I'm sure tips are appreciate

Pricing is a bit misleading as single bag bookings aren't available

did not go well for us. the chosen venue, booked in and confirmed by app, stated they had left the app and sent us away. the second seemed not to know the scheme and demanded separate payment. eventually persuaded otherwise. the online support was not functioning on Aus time. ultimately only paid for the time used, and we're offered 2 hours of compensation. but the process added significantly to stress of travelling. I will use a different app in future and can not recommend this one.

Easy to find and simple process.

A good service and will save you money from the old style baggage drops in train stations.

If you would like long-term storage, DO NOT use this app. 1 month in storage cost me $1000. It was recommended to me by someone trying to be helpful, and I booked without checking the fine print. 600+ hours later, I saw they were charging me $1.50 per hour, including their 30 cent "multi-day discount." I would recommend spending time doing your research to find other storage solutions, because I could have paid for a hotel room for a month with what I paid to this company. A scam.

Made a reservation, showed up with my luggage and learned they no longer work with luggage hero and wouldn't take my luggage. Was stuck with my luggage at 10 pm at night. tried to get a refund, but no response from support.

It's a ripoff and the listed pricing is misleading. I saw 1.50 euro per hour or 4.90 for the day, walk over to the place carrying my luggage, then when I go to book see that the price is per bag and you must pay for at least 2 bags, plus taxes. 13 euro to lay my stuff on a floor for a couple hours, really?

Location is a small souvenir shop. Proprietor had us leave our 6 bags in the aisle, accessible to anyone coming into the shop. Nothing happened, but I expected at least placing luggage behind a counter for the money spent ($8 per suitcase and backpack).

Booked a storage in San Francisco. The location was closed, even the Google Maps had this info, but the app didn't. Also, the app doesn't give the location info until the storage is booked, there's no way to check beforehand. Never use it.

The lady at this luggage point location was an absolute pleasure to do business with nice and friendly and showed me how the app works with no hesitation the location was easy to find and the service was top tier will definately be using this location again next time I visit the city!!

Misleading and unreliable Booked storage through LuggageHero at a place called Folis Crabe in Paris, but when we got there, they refused to take the bag. Completely ruined our plans — we had a concert in 20 minutes and no time to find an alternative. Staff at other locations even suggested we should’ve used Nannybag instead. Totally unreliable. Never again.

APPALLING. The Luggage Hero location Esencial Pack at Calle 20 Alvao Méndez near Atocha Station does not exist as the nice people there will tell when you turn up having followed the directions down a flight of 50 stairs with two heavy suitcases They say it happens every day. "Support" Chat on the Luggage Hero app is laughable. They say their average reply time is a few minutes but when you submit the form it says to expect a reply within two days. Abysmal service

App amended my booking to 2 bags which I hadn't seen. There is no way to amend the booking even when stood in the shop with the assistant. There is no reason to have this restriction.

The host who retained our luggage while we went to our second destination were very personable and professional. I would highly recommend this service if you have additional luggage you do not wish to carry with you throughout your travels.

I needed a storage locations in downtown SF and was excited to be offered an option near Civic center. However, when I arrived I was told by the store owner that he is not working with LuggageHero and that they keep sending customers his way without his consent. Not only is this extremely annoying for the owner, but it put me in a very uncomfortable situation where I stood stranded with my luggage without the needed storage option. This is extremely unprofessional and borderline fraudulent

They show you the price of 1.2€ per hour per bag, then when you put down your card details, it turns out that you will have to pay 3.8€ more as a service fee, or you have to cancel at 5€ per every bag. Make money from the air!

This company is not upfront about the fees! Be careful before using. I am very dissatisfied with this service. I reserved the location via a coupon for free baggage storage, but couldn't use it as my plans changed. To my surprise, I got 25 dollars charge which is the penalty for not showing up. Never in the whole booking process, they tell you about these fees. It's a very dishonest company. Overall, my free bag coupon ended up costing me 25 dollars.

Terrible experience. Booked a bag drop with one of the providers only to find that the place was closed due to them moving offices. Ended up being late for the Arsenal game. Trying to chat with support for a refund but despite allowing access to photos, app still keeps prompting with the error message saying to allow access.

Downloaded the app while traveling and used it for the first time. The storage situation worked alright, but since then I have gotten multiple emails from Luggage Hero EVERY DAY. I already downloaded your app. Spamming my inbox just makes me dislike your product and is inconsiderate.

Perfect. Shows you what you need, super smooth (with a stable connection). Drop off and pick up your stuff real easy. Review is for the app: Each location itself can be very different.

A little confusing as there was no sign indications. We also expected locking lockers and not a back closet area with a curtain placed with other people's luggage. Aside from that, the gym staff was extremely friendly and helpful with the luggage.

The app doesnt even show the exact location of their lockers unless you book and pay first. Good luck carrying your luggage in Venice through stairs to their lockers if it turns out that they are located far away.

Nothing was locked up at my Istanbul location. My luggage just sat in their lobby where the front desk kept an eye on it. I took everything of value with me since I didn't like the setup. My guess is not all locations "lockup" your luggage in a secure space. I'm going to try LH one more time next week in another country. I'm hoping for a better experience.

Thieves! I looked for a luggage storage in Prague, the app showed me a luggage storage place very close to where I am, but did not reveal the exact location, but only after I booked. After booking, the app Revealed the exact place which was 850 meters away from my place! canceling cost 20€! I had to lug all my heavy luggage only to find a small grocery store that hid my suitcases behind the fridges. above all they charged me total 54€! Later, The same luggage at the train station was only 5€!

The location (Osaka restaurant) Sao Pedro, Faro is perfect for the train and bus station. Staff at the shop very helpful, the storage location is up some stairs so bear that in mind if you have any issues with mobility :)

SCAMMERS They don't reveal the location till you book, the. they penalize you if you cancel. There is no customer support or a waste to complain to ask for refund or explanation. Booked 1 bag, then realized is hard to reach fromy position, I had cancelled so they penalized me with 2 bags penalty totaling 10 pounds.

The app wouldn't take a photo to check in our luggage and then we were charged a no show fee. Gave the app permissions to camera on more than one phone, same issue.

Cancellation fee is a robbery. The app arbitrarily choses a location too far away from you, and when you realize and try to cancel it, it changes you a fee that is more than the booking charge itself.

Cancelation fees are more than the booking fees. So you might as well open and close your booking and take the service fee hit. Sadly you're making it look like their service was successful. Also only booked one bag and they charged for two. You try bringing it up with customer support and it immediately shuts the conversation down with the "policy" link. I don't recommend this service if you're looking to enjoy your day.

Very misleading. They show you a cheap price while searching. But completely different pricing when you actually go ahead and try to book. They need to be clear and transparent with pricing from the beginning. Not gonna use it again.

First and last use. Booked and put our luggages while visiting london british museum. Associated shop SOUVENIR scam my husband while taking back our luggage via asking for cash payment when timer stop while payment had already charged to my credit card. Reported to support and support ask for cash payment proof which they definitely did not provided. Give feedback review and my review can't be shown to the associated shop review inside app so review for the shop is fake inside the app.

I definitely recommend leaving your luggage here. The staff are friendly, my luggage has been safe and secure all day. I even forgot to lock one of my cases! But no issues. Great location, nice smart venue on a main road and they let me use their WiFi. 10/10

Deceptive practices used to suggest that prices are reasonable. E.g. cost is shown as 'from £2 per hour', but with extra service charge, insurance, tips, it costs more than double that! The hotel where I dropped my bag off had a sign allowing non hotel guests to leave luggage there for £6per day. I should've just not used this app!

They never stopped the timer. Charged me double the price it was supposed to be and won't refund. Want ridiculous proof that they were picked up early. Like call the store that works for you. Why is it my responsibility. The problem did eventually get resolved.

Worked perfect. Person in charge did not speak English but it was not an issue. Storage area was clean and under supervision. Would use it again without a doubt.

Horrible service. They booked our luggage into a train station whose luggage facility was closed. I called the help number and got an answering machine in France (we were in Spain) They charged 5 euros a bag to cancel for a service we couldn't use. I will have the last laugh since I blocked the charge. We ended up using stasher and it worked great.

Recommended by our airbnb host during our travels. LuggageHero were unclear about the storage details prior to booking, we assumed the storage would be some sort of automated locker system. Turned out the storage locations are random brick and mortar shops. Booked at 11.16, cancelled 11.42 upon arrival as we felt at unease leaving our bags with the store. LuggageHero charged us 5€ per bag, we went to a hotel instead. Good idea of a service, terrible execution and poor facility quality control.

Unclear pricing Awful service @copenhagen You are better off keeping your bag in the middle of a busy street . The closing times are also not as shown . And do check out the 5 star reviews on the playstore all bot written. This is definitely a SCAM ,don't trust your baggage with these guys!

Very slow and unresponsive app. Seems to have problems accepting Mastercard. When we cancelled our booking we were hit with very high cancellation fees. The app also seemed to cancel the wrong booking and caused us more issues.

I detest this app. It showed me an option within 540m of where I was but couldn't give me an exact address until I booked. Once booked, it directed me to a 1.5 hr walk to drop off. Immediately cancelled. Was charged $30 for cancellation fee. Misleading, unscrupulous and untrustworthy. Don't do it!

The app is pretty good, but needs improvments. I didn't get any info about the place where I was heading to let my luggage, such as name, address, etc

LuggageHero app is good and user-friendly but it charges way higher than what that storage shop actually charge locally. Through this app it cost me £8 per 24 hrs whereas the shop actually charging only £5 per 24 hrs to walk-in customers.

This app directed me to drop luggage at businesses who had never heard of them and don't store luggage for people. They then charged my credit card anyway and ignored my request to get a refund. In addition to the inconvenience of not having anywhere to actually store luggage, I've had to dispute the charges through Amex.

The app is mobile app is fine but the app itself is terrible. It doesn't let you when the closing time is. I only found out when I visited the branch. I should be refunded. The cancelation policy was also unclear and misleading.

Booked a drop off in Lusbon, caught a trip to the location shop was closed and no phone answer. Appreciate that the app uses local businesses, but it needs to be far better monitored. Very disappointed and used Biunce app instead.

This app isn't bad. Can't do a same day cancel from the app. Also if you do a no show, you're charged for a whole day. Ended up taking my bag to the place for 15 mins just to avoid any penalties. Used the Bounce app the day before with great success. Should've stuck to that one. Also payment done through this app goes through Holland for some reason. My bank got a workout trying to fight those potential fraud attempts.

Beware, they have cancellation fee and would apply it even if you reserved a storage but changed your mind. Also they don't tell you in the app that there is a fee, only in their shady terms and agreements.

Amazing service, smooth app. Really helpful to me when travelling or even when leaving my bags near a client when working.

The app is user friendly enough. I was able to find a suitable place to drop off my bag. I wasn't sure about the whole check in and out process (the buttons I needed to press when dropping off and picking up luggage) but now I done it once, it's much easier.

We were impressed with the ease of use of the service, and how secure the bag retrieval process was.

This experience was a rollercoaster. First we were amazed that we can find a storage for our luggage in Viena, we booked the place, and the next day we went to drop our bags. After 1 km of walking down the streets we finally found the place, but the store no longer existed...It was dissapointing, and when I reported the issue, they made me take a picture as well as describe the issue, so that's probably how they update the drop spots. Please be aware of this, at least they didn't charge me

Terrible cancellation policy. Extremely slow customer support considering this app is for people on the go.

location was great near the station, man at the front desk easy going, all. went well.

If I could go lower with this rating, I would. Due to an error with using the app, I accidentally managed to reopen an old booking and complete it (as if I stored my luggage there for almost 2 months), incurring a charge in excess of $1000. I've been working with customer service to try to resolve this for the past 24 hrs (ongoing) while the pending charge is tied up with the bank. I do NOT recommend

so simple and effective I wondered if I had missed something but worked out easy to leave a heavy overnight bag whilst I went round the tower of london. I guess it depends on the shop you use but Mail Boxes etc were great, recommend

super convenient and excellent value for money. Really easy to sort out and the people were so helpful and polite. 100% woukd recommend and use again!

Prices are Misleading In the end, there were some hidden fees and I was charged twice more than in a regular locker to store my luggage. Never using again

great option. needed a place for our luggage while we toured around for the afternoon. It worked out great!

They wrote 0.95 euros for an hour but charged me doble. There are better apps that are clearer and do not scam you.

Easy in and out, just a few blocks from Penn Stn. Offered a 25% discount to shop

I'm not quite clear whether the timer was accurate.... staff at the location are friendly. convenient to Willis Tower.

Very near Paddington, easy to find and helpful, cheerful staff. Couldn't ask for more.

i was charged twice once on my card and once by the shop because they wouldnt accept my proof on my phone from lugagge hero. it is still a great concept though and would recommend it

Very friendly and efficient service. Really convenient, especially if using Wembley Park train station to attend an event at Wembley Stadium. I recommend it and will definitely use again when attending future 'no bags allowed' events at Wembley.

Stopped at the Midi Brussels station and try to store my bags at the train station but they were completely Sold Out. Found this little app and was skeptical but everything worked great. Found a place to store my luggage in front of the station...it was safe and secure. Easy drop off and pick up. Will def recommend this app

Great service. Very straight forward process, reasonably priced. Will definitely use again

Good storage, difficult to stop the timer, still haven't found out how much I was charged?

First time and last time. Walked out of our way dragging our luggage to the place we made the booking. We got there and as soon as we walked in, the staff said, "we don't do luggage ". No other place around. So we dragged our luggage around with us for the next 3 hours. Very stressful in a busy city. Not only useless, but can actually mess you up good if it's an integral part of your plans. Uninstalled.

This was our first LuggageHero experience. The staff were friendly but left our bags in an area that was unlocked, unsupervised, and would have been very easy for someone to have taken things from. We would not recommend.

The location was said to be open, directing me with a 20 minute walk. (40 minutes round trip) It was closed. I couldn't put my bags in therefore I could not enter my booked museum slot. Support bot promised a response in a few hours. Yet to respond. Do not trust this service.

Amazing service, really good app and fast and efficient service!!!

My wife and I had about six hours from the time we got off the cruise ship in Copenhagen until our train left. Plenty of time to sightsee except we had our suitcases to worry about. Luggagehero was our hero that day! We got to see the sights without having to lug suitcases around. The app is easy to use and there are plenty of locations.

It was so easy to store my 2 bags in London! Staff was also super nice, highly recommended

The WORST!!!!!! company you can find out there. We walked to three different locations around Louvre in Paris and not a single one was open!! We lost our possibility to visit the Louvre and we lost the most valuable visit of our trip. On top of that they took my credit card details. This guys are nothing but fakes look somewhere else! If I could give it a negative star I would give it a - 5!!!!

How can you not sort by time. Flights, schedule time. So schedule time.

Amazing idea, safe and easy - you don't realise how much you need it until you try it!!

Login through Google not working in the Android app (works online, on the app it gives error to check connection). Handling fee could be a bit lower. Other than that easy to use and handy app

Good app and idea. But hours of operation at each location needs to be double checked. Im at a location where luggagehero says they open at 10am but opening hours are actually 11am so im just waiting here now wasting time.

Booked a place to store our luggage in Pasadena. Showed up and the place had no idea what we were talking about. There was no where else in Pasadena that we could go. We had to head back to LA and book something through another app. Awful experience. Will never use again. Wasted a couple hours of our day.

Awesome app! It provides me with quick access to tons of locations where I can store my luggage. It's cheap with an amazing design. I would recommend this app to anyone who travels.