Hik-Connect - for End User

Great

need to improve

good service

the best ever

Beautiful Feature

I am satisfied

good

very good 👍 👏 👌

better usage is higher

fantastic performance.

full secure

Best app. very clear without any ad

ok

ok

goog

nice

good

good service

very nice performance 👍🏻👍🏻

goo{oooooo

nice

very good camera, with good video quality, easy to install and gives you quick alerts. I love it❤️

ok

my play back just stop and there is no loop recording at all...im using the app since I work overseas so now I cant see the events in my property while away...please help

super

very user friendly app. thanks 🙏

stopped working after upgrade.

good

Good

good 👍

best

it's user friendly

good 👍

best

good

good

Please Keep It Up.

good

👍🏿

good

good

good

good

hik-connect 6 better, update makes ptz control slow and unusable,

i this app on desktop

good

good

Good

very good

mast hai

try to more than better

good

👍 ok

spring

good

good

good app

mast

good

good

nice

very nice

alright

good

good

Love it

nice app

best

good

fantastic

good

good 👍

super Quality Best Service Best picher good product no 1Quality

very nice

so slow

good

good

excellent

good

good

good service

good job 👍

Bahut hi achha hai

good

EXCELLENT

good good

vvvvvv nice

v good app

good

ok

good

good

nice ডিভাইস ইংলিশ

good

best

Good devices.

good

good quality

Connection is excellent but media pics and videos were a bit cloudy. Should improve in clarity quality of them.

brilliant cctv

app crashing constantly failing to turn off alarm when it goes off. I am sure our neighbours hate us. when we press disarm when alarm has been activated it constantly lags and says authentication error and continues to go off loudly. we have to keep trying and eventually it works.

A nice device which keeps my home with full surveillance yet have a drawback that I'm not able to configure or change the system settings like alarm etc from my mobile , as most of the time we r away only able to change back home from the dvr directly. Actually there maybe a provision to get it done may be i am not, if any know may pl help

Why was the previous layout changed ? I could see all the 16 cameras on the screen together. Now I have to scroll up or down to view them. Why change something that was not broken ? EDIT - the above complaint has been rectified by the team. Hence changing the rating to 5 stars for being actively responsive to the complaint.

serial: GL1046255 and GQ3289702 seriously, i really need to revert back until this issue is resolver. how can I revert back to the previous version? a couple of critical issues that I was not experiencing in the previous version so its important that I revert back. this upgrade was forced in my device. I've been trying to stop my other devices from being upgraded.

After the latest update, HiQ Connect is not working properly. When I receive a CCTV notification on my phone and tap it to view the camera footage, I get an error saying “Device decoding timed out. Check the device network and refresh.” This issue started immediately after the app update. Some notifications work, while others fail to open the video. Everything was working properly before the update. Please investigate and release a fix as soon as possible. Please test the notification playback

When accessing the cameras, they cut-off half of the picture, you come back out of it each time for it to load properly. its had all the updates and still does the same. In bad weather, too Hot/too cold, you may lose your picture or it will go black and white. For the price you pay, you expect better quality!

Great app and DVR compared to my Yale smart CCTV. The recent app update has taken away the unread option at the top of the notifications which was a really nice feature, it's now been moved into the filtering selection that resets each time you close the apps on your phone. Apart from this a truly great app and system with ultra fast notifications and playback.

The app is very good and easy to use. Just need it should have dark mode also like it will be better to use. Like i use dark mode in my mobile but when i open this app its white so opening it in low light looks bright, if it was having dark mode will be no change and good to use at low light also. Thank you.

For such a recognised name.. it's bad news at the moment unfortunately. 1. - Takes a while just to see "live' view. By the time it opens everything's moved on ! 2. - Total open the app has become very slow. To switch alarm on or off, the app is taking longer & longer just to open. Whilst the alarm is going blaring & you wait for app to open! 3. - Messy & confusing UI. Still. 4. - No doubt i will get a response saying please provide more details & screenshots !! Shame..for a recognised name.

Gents make a serious update on your software. It's buffering all the time, misses half of the door bell rings, and half of the times the unlock feature doesn't work! Also I cannot see my camera live on the phone. I got the same image on screen from a camera from visit 5 months ago!

I can only watch 5 minute of live feed and it so bad, what after that five I don't go back to watch the robbers will break into my shop and steal my good which is making me night sleep difficult because I have to wake up every 5 minutes to check and that interrupted my sleep and getting poor sleep

PLEASE FIX, when watching playback and you zoom in on the time, if you slide the time the first time, it is smooth but if you adjust a second time, it moves the time a lot at a time. very annoying. Also, arming/disarming needs a snooze/schedule.

video quality is good bt sometime voice mute couldn't hear... than suddenly voice came back. that's one issue...

Recorded footage available for playback in HD quality only. Even with noise suppression for microphone, audio quality is so bad i can't hear the voice and neither does this app have any enhancements. No support for 2MP & 4MP camera with FHD support and inconsistent bandwidth recording even after setting it to 6mbps.

I'm impressed with the app features. it's very easy to use and very helpful for our home safety. I'm Totaly satisfied with the hikvision camera ,it's accesories and app also .lots of love 😍😍😍. now I can see my home sitting in another country 😁

Keeps crashing when trying to record footage. I have been using this app for a couple of years and it still keeps crashing when you need to record video. really frustrating.

camera is not working properly, often getting issues, low video quality and sometimes no sounds too. 2 months once we are facing camera not working.

it's good, but I definitely think it can be better. sometimes when trying to access the history it gets a little too slow and when navigating through a day it's very hard to get what you need.

Very unreliable experience for 6yr. The app frequently fails to play past recordings and shows errors such as “Device Streaming Time Out” and “Number of Channels Exceed.” What’s even more frustrating is that when I actually needed the CCTV footage after incidents around my house, the system failed to reliably capture or provide the recordings. A security camera system is supposed to give you peace of mind, but this experience has been the opposite. I would not recommend relying on Hikvision CCTV

Freezes and fails to load "Basic" and "HD" live view. The app is worse in full screen single camera mode. People pay alot of money for these systems. I do not recommend this app. *Update the App has got even worse. Permanently loading. Garbage. Gets worse with every update!

I've been using my camera for over 5years. I've added an extra one. the exposure is brilliant. it's got quite a long range onit. definitely recommended

-2 Notifications on Android stopped working -1 Downloading videos is broken: clip is less than 5min, but app complains about minimum length -1 No integration with Android Car (gate opener), or Google Home

Please add fast forward options in playback recordings like 2x, 4x, 8x etc and also add feature to show playback video where human motion is detected so that I can see only that recording where any human motion is detected this will save a lot of time to see the playback.

when i open the app the camera thumbnails aren't on screen, have to press the notification tab then back to the home button to make them appear

The app was working very well. But after the few updates, I can no longer see the human or vehicle detection. Which enables me play the scene back. For me to know when someone comes and goes, I need to play video from the beginning to the time I am looking at. Please, this needs to be fixed.

Hik-Connect is a reliable app with useful remote monitoring features and a clean interface. However, one feature that would greatly improve the user experience is a **dark mode**. Many users check their cameras at night or in low-light environments, and the bright interface can be uncomfortable on the eyes. Adding a system-wide dark theme would make the app more comfortable to use, reduce eye strain, and give it a more modern feel. I hope the developers consider adding this in a future update.

In sort worst app, full of bugs & glitches. Playback never works. Even after they come up with updates still they can't fix the issues. This app doesn't even deserves to get a single star.

It is impossible to clearly identify a banknote from a distance of just five feet, even though shopkeepers install cameras for security and to prevent errors in cash handling. This was somewhat disappointing.

Hik connect Camera Vision products are really good when compared to other products, where quality is really good and in service point of view doing good...but they will take time to visit our site.

Good usability and nice UI, but I also lack the simplicity of iVMS4500HD I used earlier.

All images and videos are in HD, and you're able to take photos and save them to your device. It opens on phones and TVs without any problems. The only thing that could be improved is the playback recordings, which could be closer to live view times. In the app's previous version, before the latest update, you could select any single camera view or multiple camera views on the main screen when the app opened. Now, it shows all camera views. Other than that, the app is good with no issues.

Hard to set up, often says cameras are Off Line when they are not off line. Support never addresses user reported issues.

I hate Hikvision Intercome system and Hik-Connect app! From the momment the door-station button is pressed, it takes several seconds for the app to receive the notification. worse yet, the app itself takes more few seconds to open, and in most cases it stays unresponsive for a while. Sometimes I miss the door call and the person could have left before I can even answer the door! Please fix this issue, or I'm seriously not going to recommend the product and might end up replacing it very soon.

The app is malfunctioning when logging in to view cameras. It skips past the biometric login and defaults to landscape mode and cuts of the view of some cameras in the 9 window camera layout.

it's a very good system. I got a comment from Police detectives when they come to do a playback on my surveillance system for a crime committed opposite to my house and they were satisfied with the outcome as the images were really clear even at night. I feel more safe now as I can watch my house through the cameras anywhere away from home.

At start up there is no picture frames and i have to press 2 -3 buttons on the bottom of the screen to start seeing the picture frames this is with my Samsung s24

Fed up with error: Number of streaming channels exceeded limit. Please stop playing other channels of the device and try again.

Since the update now receiving error code Number of streaming channel exceeded limit. I can watch live but can't play back footage.

cameras are very high quality with facility to pan upto 350 degrees and zoom in and out with option of viewing in color in the dark.

The latest version of this app is available on Hikvision's website in their App Store free of charge. I use this app multiple times daily without a single problem 👍🏻😁

I like the app ,but cannot use PTZ on all Android phones .Some phones can ,please Fix the issue to get PTZ on all Android phones.

just downloaded this version as previous no longer supported from latest android update. works great. new featute small cards which show small windows grouped together of your cameras rarher than the large ones that you scroll down to get to. also definate improvement to the playback slide where sometimes you move to find an area to watch and it reverts back to previous viewing area. one improvement would be to be able to choose dark theme.

I can't adjust the sensitivity so when a shadow passes over my grass, it triggers a motion detection. likewise, if a flower blows in the wind, it treats it as a motion detection. joe, it's designed for inside. I was told something different by my ADT people.

This system and app are totally perfect. I did have an issue with the app opening would crash the box and cause a reboot, but after deleteg and reinstalling, everything was perfect.

Good app, need more functions to change motion detection, zones etc. Rather than log into actually nvr. Frustrating. Playback is dreadful, always freezes

This is one of the best security system ever. I've had this brand for over 18 years, with no problem. I feel a little safer knowing I can monitor what's going on around the outside of my home.

HikVision started selling cameras which are completely restricted. No way to even change the password. The mobile app offers very limited configuration and even using iVMS 4200 you cannot do much more. Horrible!

Hey Developer Team! As sometimes electricity gets cut in my area my DVR or Camera gets reset to date 01/01/2012, I cant set date again and again to present day. if i want to watch recording of 01/01/2012 i cant access date before 01/01/2015 in application kindly make calendar accessible atleast till 2010. Millions of users could be facing this issue. if you can resolve this calendar accessibility issue. it can help Millions of users, and make application more UX friendly.

I couldn't use the split screen or multi window option after the new version was updated. So, I couldn't watch the view from another CCTV app at the same time. and there is no response for the review since the i posted on 22.02.2025

latest update means your phones memory has to be cleared before the app opens again on Android. if you had the app open and went back into it again it then freezes and you need to clear the screen of all apps to re open it again

I am using an EZVIZ camera within Hikvision NVR and I was able to listen the audio of Ezviz during live view but after the recent Hik-Connect App update EZVIZ Live view audio it is not working even on HD mode. Please fix it.

⭐☆☆☆☆ OTP issues and frequent automatic logouts. Very frustrating and unreliable. Please fix the login, OTP, and session problems.

App does not retain client settings. Change settings, exit, open app and all settings revert to default. Inability to customize the order in which city cameras appear. It would also have been useful if one could simply scroll or page through cameras continuously to the left or the right. Currently when one gets to the last camera on the NVR scrolling stops and one either has to scroll back in the opposite direction or exit the app.

App is good but needs some improvement in te UI ans User Experience, App does not feels smooth on some device and loading time is longer sometimes and there are some glitches also like after opening another app and when you return to this app It's stuck. By the way overall experience is good.

Good System, but! we need an option to turn the night lighting on the cameras up or down without having to go in the loft and plug a monitor into the main system. This needs to be in the app itself !

Functional app but notifications can be hit or miss. Kind of clunky interface could use an update and more functionality.

if anyone is experiencing the dvr going into boot loop after updates, either update dvr firmware or download the hilook app (which works better anyway). The 10 second skip in playback doesn't work properly in the apps. it actually puts you back a few seconds.

Satisfied with the performance of cameras, using since 2019 and still working fine. There were i stan es of HDD and power supply blown off due to power unstable so would recommend using UPS for the complete unit else you will end up paying more for replacement of HDD after 3 years of warranty period.

There is so many problems coming while running one camera and opening second camera cant open that cam so please see your hik connect whats is happening.

app is super easy, short entering, good pictures. only thing I donr know, how to make download videos not shortened in picture, they look like squeezed...not fot example on 16:9 format, Am I doing someting wrong?

The system works perfectly on my mobile but not on my wife's. She cannot answer on the first daily call. The technical help have not been able to sort it out. As the bell was bought primarily for my wife, following a stroke, this is not a good outcome.

This app is one of the worst, worsted application i have ever seen. This app doesn't deserve even a single star. This app doesn't serve the purpose only. Not even one time I was able to watch the previously recorded playbacks. It keeps on loading, buffering even though we have 400mbps high speed internet. You people are not ashamed of yourself even after the feeback you people are not ready to get it resolved. I strongly recommend not to use or take Hikvision.

this apps has been very helpful ,we have really enjoyed using it . how ever I would like to request company to increase the limit from 128 channel to 300 channel this is a just suggestion thank you

Installed for a few months now and works great. No issues and able to review and look back at the various camera views to check on the alarm notifications as required real easy..

After the app update it is extremely slow and gives an error "data streaming timeout" and sometimes "P2P hole ok punching disconnected" even when connected on wifi. Totally frustrating and if this continues not usable at all.

I am not very tech minded but every step was explained clearly to allow me to input one of my apps that hadn't transferred over to my new phone. It was something important that was needed so I was really happy that I was able to do this without getting someone else involved. Excellent.

very good app, but would really appreciate if there was a snooze button, so I don't have to remember to turn notifications on again.

this app has alot of bugs. app developer needs to do better in updating. play back and recordings are the main bugs. the app does not let you recored playback events for more than 5 mins. the play back time is shown in 24hrs format but when you record something the time on the cctv is shown in 12hrs format. the playback record of events should be up the user to be able to record as much as they need and save to a permanent storage and not in 5mins increment.

It's too easy to accidentally change camera when trying to zoom or scroll the timeline, even a tiny swipe can trigger it if its fast enough, there should be a minimum travel for a swipe to register, take inspiration from gallery apps. Also I cannot rearrange the cameras, they will always reset back to their "default" order, which I assume is related to the nvr's device labeling and addition order

often on opening the app, the cameras layout dont even show. Then by touching below notifications, services or my profile and come back again to home, it reappears. kindly fix this bug.

My answer is in the question...'Connect' I am connected to not only those entering driveway, front path and knocking at the front door and making their way up the back garden to french doors and parcel deliveries etc It also gives me 'access' when I had long spell away from home and when I visit Australia.

When you zoom out and zoom in, app starts buffering and doesn't show the live feed. It was working fine 2 versions before.

The camera app worked great at first and I was getting all notifications. But now since app been updating it's lucky my camera's actually detect motion as most of the time it don't. I even had people come out to me who fitted them come out and extend the motion and they were great but after a month or so getting less notifications and sometimes don't come straight through and when I click on the app they sometimes appear. I whole idea of having these so I can check my home is secure .

There is too much recorded background noise via the microphones even when there is no real noise. The picture quality is very good, but the noise ruins the whole experience.

App is good to use, quite stable with a decent Internet connection. I wish the playback was easier to use, with a forward/reverse slow function.

Updated to this latest version and now viewing a cam instantly crashes my Hik nvr and causes it to reboot. Cannot use the app now. happens on both my different phones. gotta try find an old version of the app to get my usability back!

I think it's a very helpful tool and the brand seems to work very well. the issue is the internet or power outage it sometime needs help rebooting .

All cameras offline unable to use live view. All connections good. Contacted Hikvision for help and they're not interested. Appalling service.

It always used to work on Bluestacks until your latest update, now it gives me a black screen with jumbled up red text letters in the top left corner. Even after updating Bluestacks and my AMD drivers and re downloading your app the problem persist meaning I can't use it and view my cameras anymore. Fix it and you can have 5 stars again. Thx. Update: Updated app to new latest version, works once then same problem again thereafter. Please fix it.

Hello latest app update have issue whenever I am trying to see live stream my nvr is restarting. Unable to view live stream and recording, working fine in iOS app. If I don't open and view app nothing happens, when I click live stream, then my nvr restarts.

Absolute horrible app. Gets stuck so many times when playing back. Installed latest software and the issue still persists.

App works good, but button area below is too large in portrait mode, covering 2/3 of the screen and leaving only 1/3 for video.

Updated the app, now live view doesn't work. Which is not helpful when I use this daily. Happens a lot with updates to the app, works fine, update and it creates problems.PLEASE PROVIDE THE OPTION TO UNDO UPDATES OR PROVIDE PREVIOUS ONES ELSEWHERE. UTTERLY POINTLESS NOT BEING ABLE TO HAVE LIVE VIEW WORKING.

when you open the multi camera view, you don't get any thumbnails most of the time, it's a blank thumb, so you can't see which camera is which without clicking a blank thumb. . also you can't arrange the order as it forgets the order as soon as you close the app. Worst of all, hikvision has very little support and ignores the comments in app feedback section. I've had this system for 2 years now and I'm replacing with Riolink later this year as reviews are better.

Good app. Even my hikvision DS-KV6113-WPE1(C) is listed as a separate camera as well as in the NVR feed. Sadly I cannot add my ONVIF camera to my NVR view on the app. The OVIF camera works fine on the NVR including the PTZ functionality.

not quite perfect but very near. Could do with easier playback controls, eg starting now rather than starting at midnight. works better on a tablet with a larger screen.

playback doesnt work after update to the latest version. also cannot playback at faster speeds in the app.

Updated this morning and now it's encrypted every camera site, So I've lost all the passwords so they all have to be entered back in again, I monitor 6 different businesses and now I have to go to every site to get the password of every cctv instalation, Not happy!!

Please add a feature that allows downloading long recordings, such as one-hour videos, with a single click. It is currently very difficult to cut and download long clips. Thank you for considering this improvement."

Since the last update the IR light control icon is missing on the app. This was a useful shortcut to easily adjust the light mode remotely instead of going through a lengthy and complex process to change the setting at the backend of the system. Please consider adding it back.

Guarantees screen Burn Destroyed 2 of my phone screens. Dies not support pixel shift and therefore burns every screen it's displayed on. I expected a LOT better from Hikvision. Every update introduces a new malfunction, making it almost completely useless.

Since 2 years, it was working fine both on mobile and system. But since few days, On selecting playback, we are not able to select a particular timestamp on mobile though it is working fine on TV. Blue strip that was earlier visible for selecting the timestamps is NOT appearing now. Quality of the picture on mobile is also not very good.

This used to be a brilliant App😞 I use it on my Android phones but recently for some reason the audio no longer works. I'm experiencing the same problem as other users who have left reviews about this issue. The guy who installed it tried using his iPhone with no problems which is really frustrating. The only way I can hear audio is if I use the Hik Connect software on my laptop. This isn't fit for purpose when I'm not at home. I wouldn't recommend it to anyone looking for a CCTV system.

It should be a 5 star, but the cameras with audio has become muffled and I thought that it may have been a camera that became defective but I checked all cameras with audio and the same thing happened, muffled and a background noise that sounds like a demonic voice ( scary to say the least), so I believe that it happened in the last update of the software. If they fix it, then I will revise my review. Oh, and another issue, I wish that it came with a user manual or at least explain more in app.

The Hik-Connect app is adequate, but just barely. If they don't correct the most glaring glitches, then I'll probably go with a competitor's product, even though it costs more. THE PRESETS DON'T WORK RIGHT. To get a preset to 'stick,' I have to enter it at least three times in a row, then wait 15 seconds. That usually works. But, randomly, presets will switch places ... so that preset for Driveway actually points to Hedges. Then, I have to reprogram them ... again. PLEASE FIX THIS!

While on video playback, if viewing on anything above 1X speed it will freeze up if it reaches the end of an event. It will take multiple hours and even days before allowing playback of recorded content. Can only view "Live View". It will just constantly say that "The number of streaming channels exceeded limit. Please stop playing other channels of the device and try again." This has been a constant issue for over 1 year. When will this be fixed????

Works great for the most part. I'd like to see a timer. Can't tell you how many times I've disarmed the system for working outside and forgot to rearm. How about an option to disarm for an hour, 2 , 3 and then it auto rearm. My doorbell does this. Would also be nice to have an option for the cams to open expanded every time so you don't have to scroll horizontally.

App is laggy after the last few updates. The App was working good before but the last few updates have caused it to become slow. When you open the Recent Live View page, it takes time to load the recent live videos which was not the case earlier before the updates. Sometimes it takes ages to open the live view of a particular camera, when you open any particular camera. Developer, please fix this.

Horrible app missing a lot of features. For instance 1) no option to download a saved video to your phone, you first have to share it. 2) device frequently times out if it takes longer than 20 seconds to download your video, which is ridiculous 3) no way to clear failed downloads list 4) no 2X 4X 8X speed to Rewind video, only for fast forward. Try to use something else.

You literally need to be a network engineer to understand every single capability that the software has. For anyone considering about getting one of these systems, remember it has a steep learning curve. There's plenty of documentation but if you're looking for quick start guides look elsewhere. The software however seems to be kind of odd to use because you can't actually remotely access your stuff out of the box. Not for the faint of heart.