2,436 ratings on AndroidRU. 1,405 written reviews on AndroidRU, 162 shown below. Their honest reviews of this app.
SSilver LostWolf
2026-11-08★☆☆☆☆
1/5
GameStop is getting more disappointing, I want to upgrade my Xbox headset but can't. no rig 900s or rig r8 pro hx for Xbox, only stupid stuff for PlayStation. Stop being hypocritical GameStop, your getting a permanent 1 star till that changes.
MMark McClellan
2026-11-07★☆☆☆☆
1/5
Latest update broke the app. It logged me out and the app freezes or crashes as I try to log back in. GG
LLeon Smith
2026-11-06★☆☆☆☆
1/5
terrible app that needs to be reworked. Pre-Ordered a game through this app and never got a confirmation email luckily when I showed up to my local GameStop they were able to give me a copy
KKatie Andrews
2026-11-06★★★☆☆
3/5
It's not just an app issue but I can no longer access my points. When I try to redeem them on my account it tells me to put in my email to send a code to but a code never comes. I've tried checking spam and nothing appears. I get their other emails fine but no one in support has been able to help or offer a decent solution and I'm upset that I'm going to lose my points before I can redeem them.
NNick Paulson
2026-11-06★☆☆☆☆
1/5
Activity Paused.... just tell me there's an update lol
AAuston Hannes
2026-11-06★★★★★
5/5
Thank you GameStop for the staff support during the time
EErik Heerdt
2026-11-05★☆☆☆☆
1/5
never works, I always have the correct info put in, then I try to pay through the app, charges my card, but still doesn't process, it fails, then I wait 10 days for the charge to fall off my account. never get the game
WWill Riley
2026-11-03★☆☆☆☆
1/5
app is lagging bad. not loading pages ect. needs to be fixed.
JJesus Rodriguez
2026-11-02★☆☆☆☆
1/5
This app crashes every second. Experience is horrible abomination of mankind
LLisa Garcia
2026-11-02★☆☆☆☆
1/5
watch your accounts, they will take money without authorization and yes I have proof.
DDad
2026-11-01★☆☆☆☆
1/5
It's been over a year now and app still doesn't work. won't even open
DDanny
2026-11-01★☆☆☆☆
1/5
I guess being a pro is pointless now. my $5 reward is only in stores now no more in stores or online. the closest GameStop to me is 50 minute drive.
CChristopher Flores
2026-10-31★★★★★
5/5
that's my store I love it
MMatthew Bethke
2026-10-29★☆☆☆☆
1/5
Horrible app. You try to search for something and no results come back. I searched for Assassin's Creed and it said there were no results. It's also very slow to load. Forcing people to use it for the benefits is ridiculous.
JJ Mendoza
2026-10-29★☆☆☆☆
1/5
everything I update the app it bugs out and says to disable a vpn or change wifi your better off using the website than using the app
PPhantomMiria
2026-10-27★☆☆☆☆
1/5
won't connect to preexisting account. keeps giving "something went wrong. try again". trash app. but every company wants you to use their garbage app like this one.
Ssteve
2026-10-26★☆☆☆☆
1/5
Pre ordered 2 games from gamestop, received later then expected but not to bad. GameStop sent 2 games but 1 was not the game ordered and paid for. Customer service said they had to receive the item back and process it BEFORE a replacement would be sent. Since this was 100% GameStop fault a replacement with the correct game originally ordered should have been sent immediately. Hadn't ordered from them in a couple of years now I remember why. Beware
TTrace Abraham
2026-10-25★☆☆☆☆
1/5
This app constantly logs me out, and when I try to log back in it gives me issues logging back in or just won't let me.
JJustin A
2026-10-24★☆☆☆☆
1/5
Junk app.. My account info isn't there no one helps.. Just ridiculous.
MManny Urias
2026-10-24★☆☆☆☆
1/5
The app is useless if I have to sign in every time I want to do anything (multiple times sometimes, with "Remember Me" box checked). We're better off just using the website
WWilliam C
2026-10-23★☆☆☆☆
1/5
pre-order game can't even get on time.
MMichael A Beal
2026-10-22★★★★☆
4/5
Good looking ❤️ 👌 💯
JJon Green
2026-10-21★☆☆☆☆
1/5
the app isnt too bad, but whats the point of shopping online through it if what seems like 90% of the inventory is only available in store?
EEric O
2026-10-21★☆☆☆☆
1/5
When it comes to trying to switch between finding a game in store or online, the app is ridiculously slow. It takes close to 30 seconds for it to load, and in that time I could go to their actual website and find the info I needed. I love this company, but please 🙏, for the love of god work on the app.
EEmber Berry
2026-10-20★☆☆☆☆
1/5
since the moment i ordered my game, it has told me it would arrive by impossible times, it was supposed to arrive between 1-3 days and said it would arrive my October 17th, i ordered it on the fifteenth, at the time of writing this its October 20th and the time of arrival still says its going to be here on the 17th and it still hasn't been delivered, how am i supposed to expect a package on a day we are long passed
Aangry Demon666
2026-10-18★☆☆☆☆
1/5
not the best app because of the app is a complete failure no security
TThomas Montenegro
2026-10-17★☆☆☆☆
1/5
incredibly disappointing app. lags constantly. and I made a purchase which ended up being sent to an addressI haven't lived at for a decade and customer service was incredibly unhelpful even though I called them minutes after the purchase was made. still fighting to get my money back. dont make purchases online and the app is basically useless
DDiego Maciel
2026-10-16★★☆☆☆
2/5
the app is very slow and unresponsive. it takes ages for your actions to register. the search to look up stores when you use the pick up in store feature doesn't work. you type in a zip code yet it gives you a store miles and miles away. just use the website if you really need to use GameStop it's significantly more responsive. however, the store locator still isn't very good on there as well.
MMichael Thompson
2026-10-16★☆☆☆☆
1/5
I rarely write reviews, let alone give bad ones, but this app is genuinely hot garbage, bro. Multiple features simply don't work like when you try to set a new store it never updates and just keeps saying "retry" or how when you add a address it never shows up. Respectfully, I've never seen such an under performing app in my life.(accidentally reposted this somehow but I posted this awhile ago, so this may be outdated.)
JJeremy H
2026-10-15★☆☆☆☆
1/5
it always logs me out and freezes and crashes and always says refreshing page also can never look at any items while it's refreshing
CChris Guerra
2026-10-14★☆☆☆☆
1/5
Again the worst app I've used. Doesn't let me sign in.
AAltaír Pearce
2026-10-13★☆☆☆☆
1/5
When you want to search for a store that has a game it always shows no stores nearby other than the one that you set as your preferred store. Even if I put up to 50 miles away it still doesn't show any other stores and I know there are stores within 30 miles of where I live. EDIT: They also need to add a feature like "wishlist" so that way we can add pre-order games or current game to a wishlist to come back to instead of having to search for a game. Also add a "Biometric Sign In"
SShannon Willams
2026-10-13★☆☆☆☆
1/5
Barely an app. It basically redirects you via links to their website. After the most recent update, it doesn't even function, not that it was very useful before. Can't login and when I try it flags "Unusual Activity". What a joke. Don't even waste your time downloading it. Just browse their website if you're that desperate.
KKyle Solmonson
2026-10-13★☆☆☆☆
1/5
Yeah....can you stop having the app auto log me out every day?
CCraftySquid
2026-10-12★★☆☆☆
2/5
Getting "Unusual Activity Spotted contact customer support" while simply just browsing and doing nothing out of the norm. not sure what triggered this but it needs to be fixed asap as the app finally became usable. edit. Genuinely want to know why the ability to look at your orders was removed from the app. Absolutely insane I can't look at them if I buy something
JJared Evans
2026-10-08★★☆☆☆
2/5
Dont waste your money on this, you just get scammed out of the money and ignored "Same Day Delivery – $12.99 Same Day Delivery is available via courier services when eligible: Key requirements: Availability depends on local store inventory Orders must be placed before 5 PM local time Delivery is completed by 8 PM Orders are held for couriers until 3 hours before store close"
JJamie Lacombe
2026-10-08★☆☆☆☆
1/5
terrible app. says my ip is flagged because im using a vpn. im not using a vpn. 0 stars if i could
JJeremy St. Pierre
2026-10-07★☆☆☆☆
1/5
I cannot complete a purchase in the app. This app used to be good, but has become pretty terrible over the last few years.
AAmerica First
2026-10-07★★★★★
5/5
This is my home away from home been going to gamestop. For a couple of decades love it. I'll be sad if this place ever closed down.
MMr. Wayne
2026-10-04★☆☆☆☆
1/5
app lets you look up games and then tells you where games are located, then I look up the store that game is located at and the store says it only has one Xbox game there not including the game I just looked up. fix your app.
SShane Krocker
2026-10-04★☆☆☆☆
1/5
Barely works
RRoy
2026-10-03★☆☆☆☆
1/5
The app keeps bugging when looking at all rewards and orders. When the orders option used to work, it would make me log in every single time. Also, add the preorder banner on the home page, just like the website.
DDarrell Diddle
2026-10-03★☆☆☆☆
1/5
The old GameStop app from a few years ago was a hundred times better
SSammy Lopez
2026-10-02★☆☆☆☆
1/5
the amount of times I've had to login over and over again is insane
DDerric Smith Sr
2026-10-02★☆☆☆☆
1/5
Just a horrible app. I don't know what happened or who is even in charge of it but it seriously needs to be fixed Immediately. If you don't want business just so.
Kkevin winfied,jr
2026-10-02★☆☆☆☆
1/5
This app doesn't work anymore
RRobert
2026-10-01★☆☆☆☆
1/5
Trash laggy app
JJacob
2026-10-01★☆☆☆☆
1/5
I ordered a game and your guys app sucks it would not allow me to update my new address so the game i bought is being sent to my old address in a different state that I moved from I emailed your team no response so I lost money and its absolutely ridiculous I have called you guys u where no help so I willl not be ordering from your online store ever again
JJude A
2026-10-01★★☆☆☆
2/5
Gamestop app doesn't specifically say on all games whether they are physical cartidge (with the game data on it) or game key card (a cartridge without any data on it, you need to download it, worthless to collectors.) In 5-10 years when Nintendo cuts off downloads for the Switch like they did for previous systems, you won't be able to play these games or digital games. For Gamestop to not be on top of distinguishing these when games are their specialty is just dumb.
RRaymond Silva
2026-09-30★☆☆☆☆
1/5
Bought the membership because I was told you get points for buying stuff with a pro membership. that isnt true. been around a month and stil haven't received my refund. overall bad app and company
DDavid P.
2026-09-30★☆☆☆☆
1/5
app won't let me log in, I can login on my desktop computer with no problem.
FFreddie Vasquez
2026-09-29★☆☆☆☆
1/5
I am a pro member and I am not able to login to the app or view my orders what is going on? I have installed and uninstalled many times already.
AArc-x 7
2026-09-29★★☆☆☆
2/5
Has some serious Issues. Example the points system yes I know you're getting rid of it. The problem is for customers wanting to use the points before they expire. Apparently it's manually by user now the app kept refreshing the session to the point I was temporarily banned from using the site lol. To Anyone wanting to use points before they expire do so on an internet browser not on here.
JJeff
2026-09-29★★☆☆☆
2/5
App rarely works right. I just went ahead and put the website on my home screen
MMark Blondeau
2026-09-28★☆☆☆☆
1/5
Crashes and can't log in. They won't fix it and it's absolute garbage now.
Ffou Xiong
2026-09-28★☆☆☆☆
1/5
not very professional not very convincing to help people not very professional poor behaviors not a very good attitude
JJeremy Paddock
2026-09-28★☆☆☆☆
1/5
This app has become absolute trash. Every time I sign in it signs me out automatically and immediately. I cannot look at sales or anything. What good is an app for shopping made to where you can't shop? Trash.
TTony Ye
2026-09-28★☆☆☆☆
1/5
doesn't stay logged in and does show PSA orders. what's the point of this app?
ZZachary Scharff
2026-09-28★☆☆☆☆
1/5
embarrassing
NNick Hall
2026-09-28★☆☆☆☆
1/5
App doesn't work. I can't change my account details(address,personal details,etc) I try to look at my recent orders and I only get messages "refreshing your session," so I can't even place orders.
RRyan Kipp
2026-09-28★☆☆☆☆
1/5
This app is utter cancer. The devs behind it should go back to flipping burgers.
Ssteve smith
2026-09-28★☆☆☆☆
1/5
I have never purchased anything from this app. I am a pro member and would like my discounts and credits. However, the app will not let you "sign in". It only has a "sign up now" button under the accounts page asking you to pay for pro. I've already paid. Just let me login!
CCristian B
2026-09-28★☆☆☆☆
1/5
constant crashing and account can't get rewards
PPeter Varas
2026-09-27★☆☆☆☆
1/5
won't let me login keeps saying something went wrong with no other information as to what is wrong
NNeften
2026-09-27★☆☆☆☆
1/5
> Install app > Sign in > Go to Account > "You are being rate limited" > Uninstall
Aadrian
2026-09-27★☆☆☆☆
1/5
horrible, i cant even log into my account. it wont even let me reset my password through the app it keeps telling me theyll send me an email to reset my password and i never get it. i have to go through the mobile browser to reset my password, ive had to change my password multiple times and ive even copy pasted my password and it still tells me its wrong.
GGabrielle Underhill (Gubzillla)
2026-09-27★☆☆☆☆
1/5
I fear the app is slipping like the stores... I really worry about their lack of investment in their app, as it may be a sign of the times. I uninstalled since it is no longer useful for the things I need it to be - checking/redeeming points, checking order status, etc. The only thing that works is browsing and giving them money. :( I just use the web app now.
JJoshua Lindsay
2026-09-27★☆☆☆☆
1/5
You used to be able to wish list games or keep stuff that you were interested in. But now, it doesn't even save searches, no way to keep track of games you're looking for or to be alerted if they're available
AA NT
2026-09-27★☆☆☆☆
1/5
broken. logs me out when I check my pending orders
AAndrew
2026-09-27★☆☆☆☆
1/5
From the first screen, this app is trash... it asked user to allow notifications but does not allow the user not to allow notifications or bypass the screen. the integrations are all broken on orders. they don't know how to configure cloudfare, and identity management. so I'm constantly having to log in or I get 1015. stay away from this app if you don't want to be frustrated.
TTyler Rowley
2026-09-26★☆☆☆☆
1/5
You're completely unable to use your points because the app signs you out and you cant sign back in, average Gamestop slop
CCorrupted Industries
2026-09-26★☆☆☆☆
1/5
price gouging by a major retailer
JJerel Greene
2026-09-26★☆☆☆☆
1/5
app keeps crashing and continues to log me out when looking up my rewards. It's better to use the website(when the website works)
CChance Eubanks
2026-09-26★☆☆☆☆
1/5
Every iteration of this app has been broken in one way or another. Just a few current examples: active offers and coupons fail to load, can't edit pro account, can't use pro coupon on the app anymore. Every time I give GS another chance they disappoint me; spend your time and money somewhere else.
FFelicia March
2026-09-26★☆☆☆☆
1/5
Horrible. Constantly "Refreshing your session" and logging me out. Almost anytime I try to click to a new screen, it glitches out. Unable to get anything accomplished through the app. edit: Would like to add that I was sure to have the latest version of the app downloaded before submitting a review here.
MMegaToast
2026-09-26★☆☆☆☆
1/5
i literally cannot swap tabs :\
DDaralyn Maravilla
2026-09-26★☆☆☆☆
1/5
also stuck refreshing session
NNelson Monserrate
2026-09-26★★☆☆☆
2/5
rewards program sucks, took all my points. at least they have some physical media
JJennifer Enderli
2026-09-25★☆☆☆☆
1/5
crashes and does not stay signed in. i cannot use the app for anything with out it immediately giving an error
SShane Eddins (Riolunator1820)
2026-09-25★☆☆☆☆
1/5
when the app bricks itself to a point where you have to redownload the app for it to work and even then it has a multitude of issues as mentioned by every other review, it needs an overhaul and to ensure it actually works. the app is unstable and does not provide the support it once did
ZZach
2026-09-25★☆☆☆☆
1/5
It literally just doesn't work. There's no reason to use this app because it doesn't function.
BBeastrik Mijeme
2026-09-25★★☆☆☆
2/5
cannot sign in after newest update
JJessica Fine
2026-09-24★★★★☆
4/5
smoother then the website.
SSilvery Tooth
2026-09-24★☆☆☆☆
1/5
app sucks now keeps logging me out cNt see my points ,my name is wrong I will be removing my services and I been here since funcoland
FFarmer Peso
2026-09-24★☆☆☆☆
1/5
just bad.
BBrandon M
2026-09-24★☆☆☆☆
1/5
you constantly have to log back in, and if it senses you have used a VPN at all, the app will block you and you cant access the app. I reinstalled the app and it still says unusual activity blocked.
JJuan Marcia
2026-09-24★☆☆☆☆
1/5
Horrid App. I uninstalled it a few months ago. Recently reinstalled just to see if it had improved. Now it won't let me see my reward options. The app keeps refreshing and stays there until I have to close it and then re-sign in. This deserves a Zero Star.
RRoxy Bee
2026-09-24★☆☆☆☆
1/5
This shouldn't even be an app. it's so glitchy. I try to "browse" and it will just take me to my profile. waste of gigs
AAndrew Califf
2026-09-23★☆☆☆☆
1/5
It's terrible that you can't cancel your auto renewal through the app you're just trying to cause friction so people won't cancel. Terrible company with terrible practices, gamescalp is what I know you by now. Zero stars
HHERY SUSANTO
2026-09-23★☆☆☆☆
1/5
i tried to log in and activate with my email it said error because too many request and they blocked it..dude im going to buy your product but got blocked..what a silly app
MMeej
2026-09-23★☆☆☆☆
1/5
Horrible. App logins me out when I wanna check my reward points. When I try log back in, app tells me my account don't exist. Have to close app out completely before being able to log back in and then it repeats when I try to look at the reward points.
MMichael Edes
2026-09-23★☆☆☆☆
1/5
Nothing loads, just says refreshing browser any time you try to see anything account specific like orders for example
WWilliam Houston
2026-09-23★☆☆☆☆
1/5
not working shuts down
JJustyn Tru
2026-09-23★☆☆☆☆
1/5
I had to re-download the app. I legit have 2 versions of the app installed now (yes, both are/were the official app). How do you mess up your app so much that someone has 2 separate versions of your app installed now lol. even worse that it's so glitchy that I can't even say it's improved anything
CChris Catbagan
2026-09-23★☆☆☆☆
1/5
App crashing constantly.
RRein
2026-09-23★☆☆☆☆
1/5
Can't even sign in
Dduckplays 0
2026-09-23★☆☆☆☆
1/5
horrible app and website.
JJordan L
2026-09-23★☆☆☆☆
1/5
App does not work at all, you can change your password a thousand times but if you put a @ # or any kind of symbol in your password? The app will not accept it. but the website does
DDaniel Gott
2026-09-22★☆☆☆☆
1/5
this app needs to be worked on. it's great to use if it works. constantly signs the user out, won't pull order history, won't let you use or view pro points or coupons. Id like to see it working, because its very nice when it does. if fixed and works, id give it 5 stars.
DDaniel Johnson
2026-09-22★☆☆☆☆
1/5
App is broken. You can buy games from it still, but you can't look up your rewards or orders due to how buggy it is
FFroilan Jr. Pascual
2026-09-22★☆☆☆☆
1/5
keeps crashing and I can't access my rewards. trash
KKisMyC0untryAzz :-*
2026-09-21★☆☆☆☆
1/5
the last update screwed up the ap on my phone. everytime I try to sign it I receive a message at the top of the page saying "refreshing page" then the page reverts back to a login screen. Guess I can kiss those PRO ONLY DEALS GOOD-BYE unless I log in by net.
Ppreston heil
2026-09-21★☆☆☆☆
1/5
if there was a zero would use it, gamestop used to be much better now its all corporate greed like everything else well after this year you just lost a customer its so ridiculous, ending the points, and also getting rid of employees i used to know good friends too, well that just sucks so after this year im just done grumpy bobs here I come, also logging me out refreshing page and never letting me login in and if I do logging me out and now on website ridiculous
TTerry Greene
2026-09-21★☆☆☆☆
1/5
I've been banned for no reason I've done nothing wrong at all. this is terrible! gamestop something must be done. i used my points to redeem a 10.00 coupon and that banned me. cloudflare settings are to high on banning. all of my 2026 orders gone and wont show. cant purchase anything either. been eith gamestop for over 20 years. unacceptable. I've emailed gamestop im told they are investigating it...
SShae
2026-09-20★☆☆☆☆
1/5
One of the most unstable apps I've used. The website is broken too so naturally people will try to use the app, but unfortunately it's just as broken. It won't even let me stay sign in and boots me out of the app.
Ppacklesswolf1
2026-09-19★☆☆☆☆
1/5
the app isn't working. I can't even open my orders it keeps crashing. reinstalled and still crashes. I'm on S23.
AAmani Tovar
2026-09-18★☆☆☆☆
1/5
I bought their membership and the app does not work. it keeps kicking me put and when it works it won't show my orders! Why have a app when it does not work!
UUsuii Kiwii
2026-09-18★☆☆☆☆
1/5
It's basically unusable. Keeps me logging me out while I'm signed in. I can't view my points or anything on this app. I absolutely do not recommend it to anyone.
EErnest James Barron
2026-09-18★☆☆☆☆
1/5
This is honestly the worst app I've ever used. It doesn't work. you can't view your orders, the search is terrible, it wouldnt let me log in and i struggled to get that to work even though i know the log in, I have to go to the web version to do anything. Just use the web version, that one actually works.
HHunter Mason
2026-09-16★☆☆☆☆
1/5
GARBAGE. Can't login at all, changed password multiple times, completely useless. DESERVES ZERO STARS MONTHS LATER AND NOT FIXED.
JJessiah
2026-09-16★☆☆☆☆
1/5
App used to be decent but has literally become unusable. The app constantly signs you out, and literally nothing works inside of the app. NEEDS FIXED!!!
KKristen Vannatter
2026-09-16★☆☆☆☆
1/5
I needed this app to access my rewards and certificates. Immediately after logging in it keeps trying to refresh the session and crashing the app and logging me out. They really don't want you using it I guess. Also your tcg prices are scalper level gg guys
DDeranged Ace
2026-09-16★★☆☆☆
2/5
I have used this app for a while now amd when it wants to work it can be beneficial, being able to place orders for pick up and save on shipping is great. that is when it works, there have been a lot of times when it just logs me out of my account right after I log into my account. Or trying to update an address and it won't save it to my account at all. very frustrating to deal with. I have patience and can deal with it for so long but happening for a few months with no fix yet is a problem
JJackie Hux
2026-09-16★☆☆☆☆
1/5
I really hate to do this, but I have been a long term pro member and shop with GameStop regularly. But in recent weeks I've been told that I have to use my app in order to use my points and even to get the monthly $5 off coupon. The issue is. Everytime I try to load my account it logs me out. It also constantly refreshes the page over and over when I try to click on my rewards. Which is pretty convenient considering the recent change. So I will be canceling my membership.
RRiley
2026-09-15★☆☆☆☆
1/5
"to use this app you'll have to switch to the updated improved version" *updates app* "unable to login" *forgot/change password* "could not generate recovery token" guess I'll buy my cards elsewhere
Cchristian bauer
2026-09-15★☆☆☆☆
1/5
this app is garbage absolute trash and it doesn't go to the link that you click on even if you hit it multiple times it's just doing glitches and the screen flickers out it's annoying as f***!
BBURDY SMILEZ A.K.A DMONEY SWAGGER
2026-09-15★☆☆☆☆
1/5
need to go out of business for selling broken items to customers instead of fixing it first. I'm done with GameStop. GameStop sold me a broken controller and took my money. Well y'all can keep it because I'm not buying from y'all ever again
JJoe M
2026-09-14★☆☆☆☆
1/5
Installed the app because it's usually easier than navigating through a mobile browser. I sign into my account, only for the app to immediately say "Refreshing session" at the stop, prohibiting me from navigating anywhere else in the app, only to have it sign me out for no apparent reason. Logging in again will repeat the process ad infinitum.
HHector Rosado (One Sleepy Giant)
2026-09-13★☆☆☆☆
1/5
Somewhere along the line, this app got really bad. Every single time I open it, it tells me it needs an update, just to take me to the app store to see there's no update, then I press "open" and it works. Then, every other time I open it, I'm constantly being logged out of my account and I can't access my orders and rewards pages. At this point, easier to just go to my browser.
JJason Large
2026-09-12★☆☆☆☆
1/5
Constantly breaks, always asks me to update the app every time I open it. Literally the most basic functionality of an app doesn't work.
TThomas Nason
2026-09-12★☆☆☆☆
1/5
this app is the worst. it actively works against you for everything. including the part where you give them money. I would say screw the app and shop in store, but, the stores are failing everywhere too! the app sucks. gamestop as a company sucks. do better!
KKevin Snooks
2026-09-12★☆☆☆☆
1/5
I am bocked from canceling pre-order. the app keeps giving me an error message when trying to cancel a pre-order. its feels like a scam to keep me stuck in my preorder when Walmart had a better deal. never shopping with gamestop again in my life
JJimmy Yang
2026-09-12★☆☆☆☆
1/5
The app keeps saying" Something went wrong. Please try again" when logging in. I can log in on the website but the app can't. Apparently, other people have the same problem. September 12th,2026: This app still sucks to this day. I can't see my order history because apparently I pressed it too much and caused an error 1015. I pressed it order history and it refreshed my session. I waited and pressed it again, refreshed. Pressed it once more and refreshed, oh! error 1015.
CChristopher Castillo
2026-09-11★☆☆☆☆
1/5
The app used to be really good but now it kicks me out after I try to look at my orders. I tried to submit feedback & when I gave them my info, my sign in info suddenly stopped working. I can see why GameStop is struggling to stay in business.
NNathaniel Clark
2026-09-11★☆☆☆☆
1/5
Horrendous app. It used to be good, but you can tell they honestly just don't care anymore. It tells me I need to update every time I click on it. It then sends me to the store to update it, but it doesn't need an update. I then open the app from the app store to finally get to use the app, but then I'm always signed out. Then when I navigate the app, it constantly crashes or force refreshes which starts the cycle again. You can't even redeem anything with your points. Why? Who knows!
RRick Muniz
2026-09-10★☆☆☆☆
1/5
Nothing on the account page works! I can't view my orders or my points. I can't even leave feedback to explain what's wrong for developers because that link doesn't even work!
KKyle Jones
2026-09-09★☆☆☆☆
1/5
Amazing how a shopping app can be so bad. Constant promoting to update when it's already updated. Errors galore inside your profile. Use the website if that even works cause this app is garbage.
JJonathan
2026-09-08★☆☆☆☆
1/5
Won't allow me to check on my orders through the app. Tells me I'm banned/session expired blah blah blah. So, I will delete the app since I'm able to login online to check my PSA card order status.
PPerry Rhodes
2026-09-08★☆☆☆☆
1/5
this app is terrible. not to mention the constant manual log ins. twice everytime i open the app just to access my orders. now, ive been kicked out of accessing my orders for almost a week. how can a game company make and support such an awful interface?
AAngel Martinez
2026-09-08★★★☆☆
3/5
Very clunky, just starting off the app is very slow and staggers when trying to go into anything inside the app. Adding address, credentials and more. Somehow doesn't even add it or just crashes the app. Loads slow even when my internet is fine after testing it and compared to the other apps I use as well that are similar to the game stop app. Lastly I noticed they don't always sell the original prices of many items, there's times they sell the resold value prices on ebay
DD J
2026-09-08★☆☆☆☆
1/5
I can't get an update for a game pre-ordered months ago that released last week. They can't give me a tracking number because it was pre-ordered with another purchase that I bought?? This makes 0 sense and every time I use the app to check on any kind of update it just refreshes, I can't see my account or any purchases I've ever made. This app is useless
AAlfredo Gamez
2026-09-07★☆☆☆☆
1/5
Very terrible app. Can't do anything in the app, it keeps saying "refreshing session," even when I just opened the app. Almost seems like GameStop is giving up at this point, especially now that we have to have the app, if we have the GameStop Pro membership. Very counter productive on so many things they do.
Jjohn almaguer
2026-09-06★☆☆☆☆
1/5
Forced to download an app just to use my Pro membership. This will probably be the last time I purchase this membership because, honestly, it just isn’t worth it anymore not like it used to be. There’s way too much corporate greed with this company now. Everything is overpriced, and it feels like they’re constantly finding new ways to squeeze more money out of customers. I’ve been a loyal customer, but at some point you have to ask yourself if you’re actually getting your money’s worth. Its not!
JJames Eberbach
2026-09-05★☆☆☆☆
1/5
terrible. app doesn't work. stuck in a loop that keeps saying refreshing your session. tried uninstalling and reinstalling and clearing my cache with no luck. this apps broken.
MMichael Edmondson
2026-09-05★☆☆☆☆
1/5
No matter what, every time I open this app is says I need to update it. So, I go to the store and it just has "open" or "uninstall" available, and selecting "open" finally opens the app. been doing this for months now.
NNick Steeves
2026-09-05★☆☆☆☆
1/5
App has been buggy for YEARS. Ive never enjoyed using the app to do much (mostly because it never works properly) and its indicative of how far behind Gamestop is in the gaming retail space. Ill just use Amazon for my gaming preorders.
JJakob Schmelling
2026-09-05★☆☆☆☆
1/5
I consistently have issues with orders and their website and app. I just purchased a $20 and a $50 Steam digital gift card and just got an email with only the $50 gift card, although my order history states both were delivered. Their app and website constantly kick me and lock me out of my account for absolutely no reason.
JJames DeGuire
2026-09-04★☆☆☆☆
1/5
Absolutely worthless if any time I try to do anything with my account it logs me out while "refreshing your session" and when I log back in it's still doing that and logs me out again
KKeith Sandoval
2026-09-04★☆☆☆☆
1/5
You want people to use your services, but your app is absolute rage bait with how it acts and the problems it has. I just want to redeem my points before you take them away and your making it so difficult to do so.
MMarcy
2026-09-04★☆☆☆☆
1/5
one of the worst apps I have ever had to use. It constantly won't show me tabs while trying to look for games by console, refreshes all the time and logs me out, not to mention having to resign in to look at further tabs in the app like my rewards or places orders. Gamestops website is no better, would give this app zero stars if possible. If you can avoid it, don't use the app, don't even bother with pro membership.
SSnoopy101x
2026-09-04★☆☆☆☆
1/5
The app is damn near useless. Can't check the status of an order without being asked to log in to an account that you're already logged into, only for it to error out.
RRyan McAulay Realtor
2026-09-04★☆☆☆☆
1/5
This used to be a good app back in the day, but it's progressively gotten worse over the years. Constant issues, crashing, logging in and getting logged back out, can't view rewards, can't view preorders. Why pay for a premium membership if you can't see or redeem the benefits? It's like they're going out of their way to make it hard to support your local Game Stop store.
JJeremy Mitchell
2026-09-03★☆☆☆☆
1/5
App is abandoned. Nothing works and it crashes a lot. Placing orders, accessing coupons/store credit, managing orders... all these features are non-functional. Browsing inventory is the only feature that half worked.
CCoach Doug
2026-09-03★☆☆☆☆
1/5
Worked fine for a couple months now I'm getting a constant "Refreshing your session" no matter what I do. Can't update anything, can't view or redeem rewards, can't view orders, can't navigate the app at all. Permanently stuck on "Refreshing your session". Great.
JJimmy Kothari
2026-09-02★☆☆☆☆
1/5
2 apps, looks like someone copied code on how to make same app from chatgpt. instead of how to apply update. Gamestop is not fixing this since many months suggests Gamestop is least concern.
NNathan McCall
2026-09-02★☆☆☆☆
1/5
have a $1300 graded card coming back from psa and now my gamestop account is blocked and I can't check if it's at the shop awaiting pickup or anything. tried calling and nobody can help either...
Llayne moody
2026-09-02★☆☆☆☆
1/5
Just re-downloaded the gamestop app and tried to update my address and the app crashed so I reopened it to then get a pop-up saying that there's and unknown VPN connection when im using AT&T so I did everything that the support told me and im still having the same problems. I have re-downloaded it again and now the app nolonger works can't make an account or login with my old one and keeps saying it requires an access token. Would not recommend the app!
KKoty Hanshew
2026-09-01★☆☆☆☆
1/5
Nothing ever works in the app. Has an update every day, and any tab you click on freezes the app up. Have had it on every phone I've had and it has sucked on every one.
PP Lombardo
2026-08-31★☆☆☆☆
1/5
it doesn't work. I joined the rewards program and need the app to use my rewards and it is always down so I can't access my membership. would do no star buy is not an option.
JJavier Hernandez
2026-08-31★☆☆☆☆
1/5
worst app ever, I can hardly ever redeem any points. it's always giving me and the people who work at GameStop issues. I'm a pro member but it always tells me otherwise even after correcting. the account through customers service
SSLIP. R (REY-SHADOWS)
2026-08-30★☆☆☆☆
1/5
absolute garbage of a app. doesn't let you reset password neither does the website. they up charge everything and can't use some of the money to get decent software. don't get the pro membership or even use their services. they're no help.
RRobin
2026-08-28★☆☆☆☆
1/5
This app needs help too many issues logging on lost my pts cause of it. Lost my order cause of it. GameStop really doesn't care about its base anymore
PPaul McQuaid
2026-08-28★★☆☆☆
2/5
log in is messed up. I log in and my name pops up with my points but when I go and check my orders, it tells me login unsuccessful every time. please it keeps asking me to update the app.
VVulkrim
2026-08-26★☆☆☆☆
1/5
Useless. I waited hours for the app the submit a verification code but decided to give up and give me a message saying I need Google play up to date or whatever and said something about reinstalling the app. Ridiculous. How am I supposed to use my perks now?
JJacqueline Cook
2026-08-24★☆☆☆☆
1/5
When an app update comes out it shouldn't install a 2nd icon on my phone, update the existing one and don't release a new one that doesn't work. When I open this new different icon version I get a "something went wrong" error when it opens up. Due to this inferior method of installing the "updated app" it also lost credentials, which is dumb.
AAnthony Scorziello
2026-08-22★☆☆☆☆
1/5
This app doesn't work. They won't let you redeem coupons in store. Instead refer you to an app that cannot send emails either to change a password or verify your account. Absolute joke.
CCos Cal
2026-08-19★☆☆☆☆
1/5
The latest version of this app is severely borked. EVERY TIME the app launches it wants a update (even if up to date), and requests several logins while navigating [even with "Remember Me" checked]... It's rage inducing to use and the backup plan of having staff in-store help has been officially cut off by corporate, forcing us to fight with this broken garbage as the only way to redeem points. When is the GameStop team going to patch this? Not even a fresh reinstall fixes it, it's been months!
MM Conley
2026-08-18★☆☆☆☆
1/5
This app doesn't work, it crashes all the time and it makes you log back in everytime you want to check your orders. You would think a huge tech company would have a functional app, but I guess they're saving their money to try to buy Ebay... Which they will eventually ruin as well.
MMichael Scott
2026-08-18★☆☆☆☆
1/5
Everytime I open the app it makes me log in and have to reset my password or it says "something went wrong". The app works maybe 1/10 times and by then it's not even worth the effort to look at points or any games on their app or website. I had just reset my password 2 days ago and even wrote it down and it says it's wrong.
TTom Deiter
2026-08-16★☆☆☆☆
1/5
updated to new app. Been a while since I had pro. Forgot password and tried getting it reset multiple times in app and says it sent something to my email. Never received any email from them so no longer able to get into account. Horrible 😞
JJustBudder
2026-08-13★☆☆☆☆
1/5
awful customer service, awful stores, unchanging games past even digital pricing, "legacy" games for more than they ever costed but give you 20 cents if you bring it in, no more in store $5 off, going away with points pretty much, the downfall needs to be studied and avoided, listen to the backlash you guys should have sold a decade ago P.S worst app ive seen since the first version of Netflix on mobile
CConnor
2026-08-10★☆☆☆☆
1/5
This app sucks so bad, I LEGITIMATELY CANNOT SIGN IN WHEN I AM CONNECTED TO MY WIFI, what kind of asinine BS is this? I also COULDNT FIND WHERE TO CHANGE MY CARD, and when I signed in, I reconnected to my wifi, AND THE APP FLAGGED IT AS UNUSUAL ACTIVITY, AND LOCKED THE APP. This app sucks, I hate using it, I just want to buy my friend a freaking gift card for her birthday
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