DriveMyWay

I've had a great experience and I am especially enjoying the discounts and receiving on my car insurance!

This app helps me know what I'm doing right (things that I can keep doing) and wrong (things to correct to get a better score).

I appreciate that this app helps me monitor my own driving habits, but also, as a parent teaching a teenager to drive, it's helpful to go back and look at our driving sessions to highlight issues like hard braking. She is becoming a better driver too and my confidence that she will be safe when she is on the road on her own in the future is improved by what she learns when we review these drives.

It makes mistakes and if you don't go in the app and correct it, (ie. driver vs passenger) you get knocked for it. How about basing it on no accidents, no tickets, and no claims.

it's been really fun 😁

so far so good!

Drive my way has helped to keep me safe and also continues to help improve my driving habits 😊

pretty good. just need to turn off your phone when you ride with someone else.

once we got it to work it seems fine

sometimes it works ,others not!

get those discounts y'all

Poor all over, just doesn't work!!!just as poor today as before.

why do I keep getting notices saying my app isn't working 🙃

It does accurately track your driving. It allows you to travel over the posted speed limit for passing situations without penalty. The braking zones are too sensitive. I have a hi performance vehicle and I get dinged for hard braking. Big brakes tend too slow the vehicle to quickly for this app. I don't have any problems with a hard braking penalty when braking in any other vehicle.

seems to be a good app. the only thing is my daughter uses my phone and it hits my account. I wish that there was away that I could turn it off without turning off my location.

keeps me on track with my driving

Most of the time it's monitoring system is accurate. However, there are also times when I receive constant reminders I need to correct something because it's not connecting. I'm not too fond of being rated for driving. My car is not designed for 55 mph!!! I will drive my way, without any person, tracking system, etc. Also, I pay too much monthly. Over $100 per month. This is disconcerting for me.

doesn't work right most of the time. Don't give a big discount especially for all the problems. My wife and I both have had a lot of problems.

it is very accurate application. It also helps me save on my insurance 🙂

From 8/19-10/2 I have had 3 chemo treatments and 26 radiation treatments,4 more to go. I hope I will be driving less after 10/8 all treatments and chemo will be over.

great.

don't appreciate these things

helpful insight .. makes me more aware while driving

okay

I can't finish setting this app up. it keeps saying send code, but I never get it to send the code to my phone!

always have problems with the app

This app helps me be a safer driver, and has saved me money.

Good app.

Very informative and easy to use.

Doesn't know whether I'm driving or riding unlike Progressive.

drive smart and itll help lower rates

Hard breaking??? I tested the App by driving like an old man that i am. app still recorded the trips with hard breaking. i drove without any incidents or "anything" to indicate any hard stops. I think the app is designed to randomly gig the driver with problems to deny giving any meaningful discounts. I had to slow down further out from the turns, so that i didn't trigger the "Hard Breaking " and still got hit with hard breaking. Either the app is broken or it's evil.

Good

works great!

it help with phone control use make you not use it

great

so far all is good, great program

It's unclear to me as to when I can use my phone when in my car if it is not moving. Seems I am getting tracked for phone usage when I am parked.

excellent

for an unknown reason this app stops working about once a month thanks

Great except the driving context is bogus

It is a constant reminder to drive responsibly.

easy to use

great app and great details information

helps me be a more cautious driver

At first I was nervous about the ap but over a couple years I have gotten used to it and like to be rewarded for my good driving habits.

I love it the best driving app

helps me drive carefully

I like that it says I can get a discount on my next premium.

fast and easy to use

excellent

great app, keeps track of how Iam driving

App has worked well

it really makes you think of what you are doing when you're driving! Sometimes I've caught myself wanting to pickup my phone and that's a no-no! And I've done some speeding and I didn't think that I'd. But, it is helping watch what I'm doing! So, I approve this app! And just watch save even just a little will help.

enjoying the updates on my driving.

helps me monitor my miles and trips. so far works great.

Great. keep the good work coming.

Hard breaking and Driveing context are not explained well enough and over rates the driving experience saving 5% @ for 6 months is not worth this constant issue of trying to registered daily driving..oire issues with this app dosrnt give enough time to register comments with it

it's the bomb 💣

on same case the hard break is wrong is better be safe 😇

easy to get into and easy to understand

30% premium reductio and it makes me a better driver.

does what it is supposed to.

like seeing my progress.

vary nice

Seems to work well. Only a few glitches here and there.

great!

keeps me aware and focused on safe driving

Awesome app. way better than using app and a car device. very accurate. After 2 months, I noticed it will penalize you for braking, and with so many horrible drivers this loses your ability to qualify for better discount. We should be rewarded for avoiding collisions NOT penalized 🤦‍♂️

The app works good.

I make shorter trips as I try to get more things done in one trip to keep gas mileage lower. Is there a benefit or not to using wifi only when uploading trip data?

I think this is a good thing that American Family Insurance has going on with their insured drivers !!!

Seems to work like it's supposed to. 👍

The more drivers you have on this the worse it is. it is constantly picking up the wrong driver and marking down for it. I hate having to constantly update the passenger and driver categories and "hope" the driving event even loads to change it correctly.

App is very good and accurate and after installing the App my driving habits improved.

Easy to use, it's automatic.

I appreciate the information this app reveals about my driving.

It is a very easy app to use and I like use this app

very accurate, glad that I am a better driver then I thought. keeping me honest.

says my battery is low. it's at 51% that's not low.

easy to use.

Nice but wonder what it takes to get to a 90 or more.

Since this newest version of the app, uninstalled and reinstalled it 3 times now since July last year. The trip page no longer has the street and road map, just a blank page with lines where I've driven. I'm at 100% and have been daily, but now I've dropped to 15% daily. I've been at 25% and that is what my policy is based on. How did I drop to 15%? So to get the map back on the trip page I'll need to uninstal for a 4 time in less than 1 year? what good is this app?

horrible program. has auto un-enrolled me 4 times because I turn my battery saving on when im at work as I use my phone all day at work and I don't want to/ cant be hooked up to a battery charger all the time. I should be able to use my phone however I want when im not driving.

Great App

While I think their metrics need to be refined for certain areas (such as adapting for hills/mountains, making adjustments for when you are cut off by another driver, driving on country roads where there is no traffic or everything is 30 minutes away, etc), it gives me an insight into how they set rates.

Very easy to use.

I'm driving my normal route to work. I have 3 curves close together and the app thinks I'm hard breaking. Worthless app. I'm good driver who doesn't speed, nor hard braking and don't use my phone while driving.As of may 26, the app has improved some.

you are way off on all of your evaluation of my driving

I need to figure out how to stop it from stating I use my phone. I don't ever use it while driving! U R and it's against the law here, I've learned the hard way to demand accuracy when it's a record. I'm surprised to report, it hasn't had to correct one of my driving habits, I literally hate driving, I have little patience w/weak minded drivers. I'll train u I'm a good teacher 🍎 The clowns that honk at me, it's Truth! I do everything perfectly with white knuckles the whole way! 😊

got a good discount but the app constantly crashes so i can't tell it whether im driving or not.

I like the discounts for driving safe

I'm still getting used to it. It seem to work like it said it does. I don't have any questions yet.

great

Great to see how. I am driving

very reliable

I like it's 👍

It's a good experience with this app

Easy to use. Nice discount!

How do I drop from 100% to 96% when I haven't driven?! It appears that it automatically assigns driver or passenger status and you must catch the incorrect info before it disappears. How can something so inaccurate affect your rates?!

EDIT: I had contacted prior This app update requires that you take 20 trips within a 90 day period. For those of us who don't drive often, thus not being on the road, we are penalized for not meeting this quota and our discount disappears. Logically if you don't drive much, instead you take transit, you don't pose much of a problem on the road. So why does AMFAM want to penalize you for this and not give you a discount. You know why? Because the new app update requires it. Make that make sense.

The "hard brake" measure on the app is useless. If someone stepped off the curb in front of you -- run over them or hit the brakes? Someone cuts you off in traffic -- hit them or hit the brakes? The light changes -- run the light or hit the brakes? Stupid thing to measure and then ding your driving score. and what is "driving context?" And why is it tracking me when I'm walking around? I used an app from AAA that was MUCH better!

The app is easy to use and informative. My one question regards the "context" tracking. Most of my trips are less than 3 miles, but because they last more than 5 minutes (10-15 minutes), my rating is below the average and considered very risky.

App is awful. I am getting hit for a hard brake. I did a perfect brake today, I was on the off-ramp going at the exit speed; when the light changed to yellow, I hit the brake to slow down and stopped at the intersection exactly as the light turned red. Can't do any better than that. Don't use this app. In fact, don't use this company. "Support" is a joke, we will be getting another company. They say set yourself as passenger; you lose credit for a good drive. Got hit for phone use in my pocket

Not accurate - almost positive this app is developed to reduce your score no matter what. I'm a great driver, 99% of my drives are PERFECT but my score is 78. it never goes back up. Only slowly goes down over the last few years. I don't speed, I don't brake hard, and the only time I use my phone is via Bluetooth (hands free) or at a STOP LIGHT (which is legal to do) but that apparently counts against me? Also the speed limits are not always up-to-date so you'll get dinged no matter what.

I get notifications at times from the app saying it is recording my trip when I am not even driving. Iam just walking around my property, in my house, or at work. The app tells you you need to log in (record a trip) often when you're not using it. Do not need to drive much when you're off for a holiday break or a long vacation. The driving content part of the app feels rigged. Improving other contents would be futile. The driving content does not tell you how to improve. That is not helpful.

The app is VERY inaccurate. sometimes it says I've used my phone for 1 or 2 seconds when I haven't touched it. It usually doesn't record trips of .5 mile and often does not record them when they are 1 to 2 miles. I have had it start recording after I've already been driving for 10-15 miles. it also counts multiple short trips with 1-5 minute stops in between drives as 1 long trip. I don't like that it records quick stops at traffic lights when the light turns yellow as a negative.

not great. it still does not allow my other family members to set up their own accounts. They can never get the code to complete the installation by either text or email. Nobody's been able to figure it out. When we stopped using it, our bill increased by over $60 a month! In order to get the discounts, you have to agree to use the app. Well if the app doesn't work and they can't install it, what's the point? it's very aggravating.

Terribly inaccurate app that requires constant babysitting in order to ensure it is grading your driving and not someone else's. The grading parameters aren't clear and one has no idea what items like "driving context" actually mean or how a driver can improve them. in my opinion the entire thing needs to be made more clear. Most of my driving has the "green check mark" and yet my score is 75.

This app is deceitful and penalizing me for things like hard braking and talking on the phone when they don't apply. My rates are consistently increased to the point of doubling in 6 months behind this trash app. I don't appreciate being nickel and dimed for fraudulent activity and deceitful stats. There is no benefit for drivers, only the company. Maybe I need a new insurance company!

Update: new version sucks even more battery! This app REALLY SUCKS your battery life. s24 ultra. I barely get a full days use out of my device with this power hog. This is fixable by disabling when not actually driving. work this out. And trying to get a better score for a better rate? Remove the hard braking part of it. We drive in traffic. The whole idea of braking is to prevent an accident when SOMEONE ELSE is cutting you off every chance they get while you are in traffic. Do better Amfam.

The new update may look pretty, but it's actually a downgrade. I can no longer see the trips of my family members on my plan to discuss their driving habits. The detailed maps are now much less detailed. It was also good to be able to see the details of a drive when listed as a passenger. There's no longer a 2 week score which was helpful to see if there was improvement. They added useless achievement badges while reducing the amount of real info one can see about their trips and driving habits.

I got this app when changing to American Family Insurance worked fine until June 25th when all recording stopped. I've contacted my Agent and Amerucan Family help number. I've gotten nowhere with either. I un-installed App and started over and still no tracking. I think the problem lies in location. However, have permissions on the only thing that I didn't do that I originally did was pick precise location, I have not gotten prompt for that. please help as the app is allowing me to see how my dr

Constantly incorrect. Watch this app. It will record others driving as your own. If your on your phone to soon before taking off or to soon after stopping it will count that as distracted driving. Has said I was speeding when I had cruise control set. Very unreliable and incorrect all the time. I will be uninstalling this app.

There are clearly other metrics than the ones they allow you to see that are affecting your score. how can you drive "better" if you don't know what these are? my scores on the 3 metrics shown are consistently high yet my overall score is barely above the discount level. this is unhelpful at best and misleading/deceitful at worst. I can't seem to increase my score no matter what I do but if I quit they will still use my current score for rate "discounts." Bad app experience & it's a battery suck

This app is terrible! When my husband and I drive together it logs us both a drivers on our apps. Who has the time to constantly be going in this app and marking which times they are driving and which are passengers. It also completely drain the battery on our phones. As soon as I installed the app I started having to charge my phone throughout the day or it dies, my phone used to last almost 2 days and now I can't even get through one day.

I wasn't able to rate in the short time I had the app. Now that my 4Runner is driving a bit better thought I might try again to get a better rate? However reading other people's reviews I think I'll just keep away from the app. I had numerous hard braking, not so much phone use but I would get dinged when my mount would sway going over bumps. it would be nice if you can fix it to be like the last app that I still see in the play store.

This app is a battery draining nightmare. I can't put my phone on battery optimization, and so my phone is dying by 1 pm when it was on the charger all night until 9 am. If they find a way to change this, the rating can change drastically, but I'm highly debating if it's even worth it to have this discount because if I have to cart around a charger for my phone all day just to get a small percentage off my car insurance, it's not really worth it.

the "average" is numerically incorrect. there have been zero hard breaking. I travel on a highway on daily commutes, which will include exits where one must reduce from 60/65 mph to 20 within a fairly short distance. I'm not hard breaking but do more firmly to reduce my speed to keep safe & reduce stress on my vehicle. This (hard breaking) has been reported as "false"on other's input reviews. also, I am not the driver on several occasions, so I am curious as to whether this app is recording oth

Honestly the app is garbage. You have the option to delete trips that would count against you but it doesn't always work properly. And idk what kind of "discount" its claiming to give for my nearly perfect score, but my car insurance rates have nearly doubled since I bought my car 1.5 years ago

this app doesn't even record half of my trips and when it does it's only a partial. the app also likes to record hard braking when I'm not even driving. has literally recorded hard breaking inside the building I work. it also constantly says hard braking when I am definitely not hard breaking if I was it should be a bonus. to avoid an accident is a good thing!!

The previous American family app I could check my phone while stopped at a red light or while I run in to drop off a ups package, but this app marks me as a distracted driver for doing those things when I do not touch my phone while driving. I can't even touch my phone for 3-5 minutes after I stop because it will say my last drive was distracted... So frustrating!!! End up having to delete or mark that I wasn't the driver for drives that should have been scored properly

It's time consuming and unfair. I do not drive my personal car five days out of the week to and from work. I drive a company car, yet I'm rated as if I do. Unless I spend time on the phone to review and adjust each day carefully within the given few days to modify, the app counts it. Also, if your kids or husband need to burrow your phone to go to the store (example), the app counts you as the driver unless you modify it.

They are unfortunately not transparent regarding all the factors that contribute to your score calculation or about how much of a savings or increase(!!) you will receive on your next rate renewal based on the calculated score. For something advertised as a discount program, potentially having a rate increase of greater than 20 percent that you're locked into for 6 months or more isn't just misleading, it's predatory. Rates are high as is and this app is built to line their pockets not ours.

This app doesn't calculate the score accurately or fairly (100+100+93 does not average to 74!). Also it is glitchy. I keep getting messages that it isn't working correctly, but it is--and has all necessary permissions enabled. It's so unfair using this app to save money resulted in an increased bill! I never speed or use my phone while driving. I feel scammed for having my data harvested by the company and paying more for them to do it!

99 score regarding braking, speeding, and phone use across the board for almost 2 years, and my "overall score" stuck in the 70's. Similar story for spouse. Measly 5% discount for driving consistently safely. Just not worth it. I reviewed how the score is calculated, with contributing late driving, long trips, etc, and those aren't really applicable. It just seems stacked against the diver. Hard braking triggers for stopping properly at a yellow light while traveling the speed limit.

Poorly designed app that forces you to disable Power Saving for all apps rather than make an exception for just their app. And as was made explicitly clear to me, if I don't like it I can uninstall the app and lose the discount for using it. It's a rate hike disguised as a poorly designed app. After review I got a call from our agent. I was told that if I didn't like the app I could uninstall it and forgo the "discount" intended to offset the rate increase. She was rude and condescending.

Tries to read you anytime you move and a faster pace than a casual walk. I can't use my floor scrubber at work without it trying to scan me. It also dings you for distracted driving if you pull your phone out too soon, even though you are parked. Constantly having to navigate through your drives to determine which one you were a passenger in is a pain. I have a child who's learning to drive and have to do this often, otherwise I'd get dinged alot.

This app is terrible. The speed limit is wrong all over. Saying speed limit is 20 in a 25, and 35 in a 50. Also says distracted driving (using phone) when it's in the backseat. Just my phone moving around in the diaper bag causes it to deduct points . This app is terribly inaccurate. Scary to think they are basing how much we pay on something so grossly inaccurate.

I have an overall complaint about trip scoring. I live in the Chicago area where, on the expressways, traffic moves 15 to 20 MPH above the posted speed limit. Less than that would be hindering traffic flow. Normal driving on the expressways means I am only going to get a 3 star drive. Secondly, on a 15 mile trip, there was barely 1/8 of a mile where the app said I was speeding and dropped me to 4 stars. I would really like to hear from someone who actually got a discount as a result of the app

I'm trying to understand why the app is always saying I hard break all the time.plus, the app doesn't update like it should. Location isn't updating like it should also. When in guest mode, it did fine. But now, in its regular mode, it's very iffy on updates and very sensitive to any driving. Doesn't seem fair. While posting this, I get a blue circle ring just spending around.

The app is borked... Since July 2024, the "miles my way" portion of the app has not worked. It is bad enough that I actually got charged more than my reg bill before any credit/savings. Before you say "please contact us", I already have three tickets in to get this junk app fixed.

The last app worked much better. I am getting a ding several times daily for phone usage when my phone is NEVER in use when I am the driver. I keep sending reports and I'm not receiving anything back. This app is falsifying data to keep our rates higher. They told me I need to go to my phone manufacturer to get it calibrated, which is bs because it's a brand new phone I've had less than 3 months and had zero issues with the last app.

I was notified that my trip was being recorded when I started rocking in my recliner. It also records trips you take as a passenger in a vehicle. I called tech support and was told to turn the app on and off when I wasn't the driver. That's just nuts. I'm on vacation and the "MyAmFamDrive" is not on my list of priorities. Tech support also challenged me on my claim about the rocking, that the app wouldn't start recording until my phone was traveling 10 mph. I guess I have a pretty fast recliner

Within minutes of installing this app, I noticed another new app installed. Some weird Bingo app. That is a huge warning sign that malware is involved somewhere. I immediately uninstalled both and ran a scan. Update 10/13/2024, 2 more unknown apps found installed on my phone. I've had this phone for a few years and never had this issue. This problem began immediately after installing your app!

This app is incredibly inaccurate. It records when I'm not even driving. Also, the hard breaking sensors are too sensitive. It says I'm always hard breaking, and I'm not. It affects my score incredibly. I'm barely showing i get a discount for this trial period and I don't even know if i trust it enough to continue. I don't want my insurance to go up for an inaccurate app when my insurance with a great driving record is already too high.

The app is a hot pile of garbage, the previous app was decent but this one absolutely eats more battery than necessary at all. I'm also curious with the significant extent of data collection where and how is this housed and how well is the data protected especially considering the massive cyber incident amfam had a year ago. It's getting to the point of just looking for a new provider at this point between this and all the other various issues that's been had with amfam recently.

This app is constantly saying I'm hard breaking. Every day almost every trip it says I had hard breaking when I absolutely was not. My points get deducted for something that isn't happening and my insurance goes up as a result of it. It's really irritating. I don't know if there is a glitch or what but I am definitely not hard breaking every day almost every trip. I only hard break when some jerk comes to an abrupt stop without warning. Or if someone feels the need to cut me off. I hate this app

1)App Indicated we were driving when, in fact, we were sitting in our living room and car was parked in the garage. 2)Indicates cellphone use while driving, when the only way the cell was being used was with the AmFam driving app 3) App thinks all braking is hard braking. Also it can't tell difference between necessary/unnecessary hard breaking. I just dumped the app. I'll pay the extra $8.50 / month and not be so stressed out.

Been with AmFam since 2002. I hate this new app. I do not like that the drives disappear after a certain amount of time. The app runs out of site out of mind and I often forget to check it when I've been a passenger. It should not be limited! I've also found that it will sometimes say ubhave touched my phone when I have not. In general, I hate the app. I'm an outstanding driver. No tickets, no accidents in 30 yrs. It clicks me at under 60 every week. Also doesn't show % of your discount anymore

I'm experiencing the same issues all the other negative comments. Far too sensitive on the hard breaking monitor. But I suspect it's just an excuse to not extend any further discount. I'd like to see the internal numbers on how many people actually qualify for anything close to the full discount. Perhaps retired cat ladies that drive once a week to the grocery store. Also same issue with having to delete trips when only a passenger. It's a gimmick but I'll play the game to get a little off

While this app has improved my driving technique for the better (no cell phone use), I object that it has to be on ALL OF THE TIME on my phone. It's a battery vampire. HARD BRAKING should be minimized. If you are in a 4 lane work commute keeping up with a mass of cars surrounding you, when a driver three cars ahead hard brakes, that is what yoiu must do too, to avoid submittingh an insurance claim. Braking is for avoiding bad decision of others. Cell phone use and speeding is enough for safety.

The app or Google is not always correct about what the speed limit is. Every time I flew out of town, the app showed I was flying the plane. And the app does not let you change the driver until after trip. When turning, if my phone moves shows I am on phone.. Also, app grades a bit hard on stopping, there are a number of reasons you may have to put on your brakes and having to brake is not your fault.

If I'm required to download this app in order to get/keep a discount on my insurance, AMFAM should be required to make sure it's recording accurately. Everyone of my drives says "distraction" phone use. I don't use my phone, so this is very frustrating, and I shouldn't have to go in and mark passenger because the app isn't tracking properly.

This app feels like it's guessing how you're driving more than anything else. You better keep a close eye on your drives if you're a passenger because it won't. I understand what the system claims it's looking for, it just fails at accurately reporting things like hard braking and phone use. It also seems to know about speed limit changes before you get a chance to see the new speed limit sign. Makes driving an incredibly frustrating experience depending on where you live.

As others have said, the hard braking measurement is trash. Speeding measurement is weak. If you are a passenger, you must review after to make sure it didn't flag you as a driver. Most recently I took a shuttle bus to an event 25 miles away. The app flagged me as the driver and my score tanked. When I marked the trip as a bus, my score stayed in the tank. This app is a way for AmFam to tease a discount you will never earn. I think it is very deceiving. I regret signing up.

It is better at tracking a trip than the previous Knowyourdrive app. And they don't always have the correct speed limits for certain roads. But my biggest complaint is that your device CAN'T be set to power save mode and use the app at the same time. This is a major battery drain! This should be corrected at the next update.

Much worse experience. It doesn't work the way it is intended. I get the impression that their AI model is setup to get the most money not to best serve the customer. Could be wrong but don't think there is a way setup by American Family to check out how they do their descission making based on this data. Did a uninstall and I requested a data deletion. Wonder if they will comply with the data deletion request..? Oh apparently if you request the removal mid term your rate will increase immediate

Just plain BAD. Edit after 4 months use: 1. Driver vs. passenger recognition is atrocious. Have to play nanny to the app and edit after every drive. 2. The hard braking sensitivity on this is horrible. I believe bad GPS tracking flags 'jumps' in car location as speeding or hard-braking. 3. My 2 week score is always 80-100, yet my overall score always stays in the 70s. They just won't let you get that last 5% extra discount. 4. HUGE battery drain. Battery manager says #1 energy user on my phone.

Still can't get it to work! It shows it's tracking while I'm driving, but then shows no trips taken, when I get home. Have unloaded and reloaded app 3 times. I don't drive that much, but I have taken some trips. Still not showing....what a waste, I liked the old app better.

First Impressions of day 1 not a great app. Looking at the data you get from making a single trip the scoring system needs re-tuning. Currently the app assumes your location data is perfect when in reality this is not the case, there will be jumps in tracking and sudden pauses when it lags behind. This app not only punishes that with misinterpretations of a "Hard Brake" but severely drops your score by 2 out of 5 stars just by having 1 Hard Brake; just 1 single brake.

This app is a terrible replacement to the old app- I'd almost rather not get a discount at all. It DEMANDS unrestricted battery usage and bombards you with notifications and texts if you've restricted it or when your battery saver kicks on. I spend half my day on battery saver already anyway and now more with this app draining my battery faster. I was at a work conference for a week and had to turn the battery allowance off because my phone was DEAD in under 5h every day.

Worse than the other app. I'm constantly getting hit with hard breaking when I'm not hard breaking! One time, I got hit with hard breaking and never touched my breaks because I was going so slow through a roundabout. Today was slowing down well before a 4 way stop. No traffic front or back. No sudden or hard breaking. The only time it doesn't show hard breaking is if you coast or doing 25 and slow to a crawl. Constantly hit for driving when I'm actually a passenger. Just awful.

I don't understand why you got rid of the previous app, Know Your Drive, when the two apps both do the exact same thing. My complaint is that this app believes I am driving every single time I'm in a moving vehicle, even when I'm a passenger. So I'm getting dinged for "distracted driving" when I'm on my phone even though I'm not driving! The old app was much better at recognizing when I was a passenger. In order to fix this I have to go in and manually edit my trips so I'm not wrongly penalized.

This app is garbage. The algorithm that assigns passenger or driver does not work, even after 4 months of assigning my trips manually. The hard braking detection is too sensitive. My speeding, hard braking, and phone use subscores are all 95+, my two week overall score is 100, yet my overall score is only 77. It is impossible to improve your overall score which is directly tied to your insurance premiums. The app gives no feedback on ways to improve your driving score. This is criminal.

This app is trash. It doesn't track your speed correctly and often says you're going faster than what the vehicle you drive it. It keeps saying I use my phone while driving when I keep my phone in the glove box or center console while I drive. It ranks my husband as being a safer driver and he definitely is not. The Hard breaking gets triggered often too and I'm not even sure why. This app is a great concept, but overall doesn't accurately track driving habits

Hard brakes is too difficult especially on the freeway when cars are dodging in front of you. Also it helps prevent accidents when other people are doing the wrong thing. Also also I get too many warnings about being a power saving mode that's how I spend my day I keep my phone and power saving mode when I leave the house I turn it on so stop sending me all these texts about I'm having a problem with the programming you're having a problem with the program. It sucks

This app needs transparancy. It gives you a score but the math doesn't match. We should be seeing ANYTHING that affects our score otherwise you could just be making up numbers. It will tell you there is phone use, and speeding, often without any showing on the maps. Plus there is a bunch of behind the scenes things that go into the score that we can't see. How are we supposed to fix what we can't see. How do we even know there is anything to fix. For all we know the scores are made up.

Terrible app. I use a Bluetooth and yet it keeps marking me for phone usage. There's no explanation, so I'm left to guess. I don't speed. However, the app says I was speeding. There's not a continuous display of the posted speed limit nor my current speed. Again, I'm left to guess. They say this is a way to get me a discount on my policy. I think it's more of a scam to charge more $$ to others. When I've completed my intro, I will contact my agent so I can kill this silly app.

When not driving it appears to overheat/overload the cpu... especially when other applications, like taking a video, even in just 80 degree weather. Please create a pause in parsing and cpu loading when not traveling. Ruined several video shots. Phone is a Samsung Galaxy A14 5G, SM-A146U. Videos work fine and don't "overheat" when app is stopped.

I like but question the app. The braking, speeding, and phone use is easy to understand. But, the overall portion of the app is hard to understand. For example, I had an overall grade of 86, and I went on an approximate 70-mile round trip without incident , received two 5 star rating grades, but my overall grade went down to 81. That I don't understand.

I know the app is expected to use battery but this is ridiculous! So I went to battery saver mode on my phone and then get a notification that the app cannot run properly in battery save mode. That should tell you right there you need more than just a small amount! Also I get told I'm driving even when riding in the vehicle. The previous app let the user change that I was a passenger. It's not an upgrade from knowyourdrive at all which American Family had issues with it....not the customer.

As with the previous version this one marks anytime that a hybrid goes into regenerative braking mode as hard braking. That's absolute garbage for people who are actually trying to use their vehicles the right way. I get we get a small discount for this app but most of the time I feel it isn't even worth it. I'll bet the engineers don't have to run this thing on their phone in order for them to get their paycheck otherwise they'd pay a little more attention to their app.

Hard braking is definitely too sensitive. My car has a wireless charger in the console, its ridiculous that I get dinged for hard braking if my phone is charging. Also, the notifications about power saving mode and low battery preventing the app from recording a drive are crazy. Fix the app so it works with power saving mode and stop telling me you can't record a drive when I'm sitting at home!

I've had this app for a few weeks now. It still says that I haven't done any driving. I'm really not sure what I would have to do to get it to log a drive. Update: after trying everything on the troubleshooting page, I called American Family for help. To their credit, they were helpful. The problem was that my phone needed to be connected to the *while driving*. I usually disable data to save money. After I turned it on, the app recorded a drive without issue.

Awful app. Flags hard braking for basically every trip and drags your score down to charge you more on your monthly payments. I had a 95+ score on the previous app, and this one intentionally deflates your score below the 55-point threshold. Edit to response: Absolute lie. If you fraudulently reduce my score to reduce my savings rate, you are, in fact, increasing my monthly payments! Not to mention, from your own website: "higher-risk drivers may see their rate increase."

Overall good However sometimes you can't help but brake hard if a kid runs out into street or car ahead suddenly brakes, or someone pulls out right in front of you. Once my husband was driving in heavy slow moving traffic and it recorded him speeding about 15-20 miles over limit. Speed limit was 45 and he couldn't even go that fast due to some areas were bumper to bumper traffic. I tried to switch app to passenger but it wouldn't change.

App shows it is running constantly in the background even when checking messages in the middle of the night. Requires power saving be off on the phone so is a constant drain on the battery. When I am driving hands free but my passenger is using Google maps for our directions the app downgrades my score for phone use.

KnowYourDrive worked well for me, so I was worried when I saw I'd have to switch to this new app, especially given the bad reviews. However, I've had a good experience so far. Trips are tracked properly and seem to be more accurate than KnowYourDrive was. If an issue or error comes up, you can always review the trip and mark that you were a passenger. I do drive with my phone in my pocket, so that helps prevent any false positives in regards to hard braking. I'm on a Galaxy Z Fold 5.

The app is garbage for detecting hard braking. Leaving my phone in my pocket instead of my phone holder helps with the hard braking, but then I can't charge my phone while driving. Speed zones are incorrect in many areas. When contacting support, their answer is to edit the trip and set it to passenger if the app incorrectly rates your drive. This creates a situation where it is more important to review your trips than be a good driver.

Terrible app with even worse support. I've had both of AmFam's apps for the discount and this was not an improvement for the consumer. Currently my 12mo score (average) are 100 phone use, 95 speeding, 99 hard braking and yet somehow score 87 overall. Support couldn't explain their math, but you know... no worries... it's only my money I work hard for and they use to base my rates on. I actually drive as part of my work, so my driving is pretty solid. Time to have them investigated by the state.

I've already sent my opinions on this app and what I personally think may help. My overall 2 week score is 84. Half of those trips I wasnt even driving. I'm tired of having to go in a app and "babysit" it. The hard breaking system is terrible, only 1 of my hard breaks is correct when a deer popped out of the woods. I don't use my phone at all.. This app is annoying, my job is to have insurance, not go in an app 7 times a week to correct it. Hope it's fixed soon

This app not only sucks my battery dry, it constantly says recording my trip when I'm walking. I miss the old app. It was perfect. Hard to find things in this app. It's overblown and less functional. Wish I had the option to shut it off while I'm not driving tired of having to charge me phone. And I have a new phone! Would give zero if I could. And thank you for your dry response. IT would be nice if you would acknowledge the app is very flawed and attempt to fix it.

Pretty good. It gave me a ton of hard braking at first until I found out you can't have your phone in the phone spot in the center console. It moves too much. My score is lower due to months of driving with that issue. This app works much better than Know Your Drive did. If the known issue would have been explained when I emailed about the problem instead of the tech sending me information about phone use and distracted driving-which isn't a problem for me, I would have given 5 stars.

Wish I could rate this zero stars. What an unrealistic & annoying app. Don't bother using this if you drive during rush hour or plan on stop your car at all. I tested the braking. I coasted all the way down an exit ramp. Came to a slow stop at the stop light. Still marked me for harsh breaking. Also, If you're going to tell me an issue with the app has been detected- tell me what the issue is! This app has me strongly considering switching insurance companies.

This app does not have current speed limits updated, I have had the app for 4 days and every day something has been wrong. This organization needs to get it together, they are playing with peoples livelihood. Some of us depend on the discounts we receive from CORRECT recording of the drives we make. KnowYourDrive was a better app for the American Family Insurance Company to use. Everything worked they way it was ment to, and all speed limits were correct in their system. Update this system FAST!

It's not accurate and a single event weighs down your score unfairly. Phone usage, hard breaking, speeding all above 92 - even have 100, and yet the overall score is 60s?? It's clearly weighted to raise your premium so just skip this app and switch, you may save yourself money then.

I get dinged for distracted driving when I never touch my phone, or swerve/break hard for it to think I would be distracted. Then, I bought a new phone and went to sign in, and it told me that I didn't have an account. My email, phone number, etc. were all right & because I didn't have the app running, my rates went up. If it isn't one thing, it's another.

Battery Killer + Massive Downgrades The old app never seemed to kill my battery so fast. I have one of the newest phones on the market, usually lasting at least 30 hours on one charge. Now I can't get through a single day without charging my phone before 7pm. It shouldn't be a big deal but I have a new phone, can't imagine how it is for others. Also, the phone usage while driving is ridiculous. Your telling me that while I am driving, no one may use my phone? Or I can just take the hit ig. Hm

Load app, jump thru all the hoops. Didn't receive the text to activate the app. Maybe it's time to find a different insurance company. I've been using the app for a while now, and it keeps missing trips. Also, I don't think the speed function is working correctly, and braking is way too light.

It's beyond annoying how much intrusion this company wants just to get you a $20 discount on your premium. 24/7 Battery draining, intrusive BS that doesn't even function properly. I'd like to offer a solution to your app. It's me and hopefully many others switching insurance companies. Also, what third party are you sending my data to? How much money are you making off it? Happy New Year everyone! 🍻 Edit: Dropped em!

Worse than the old app. With premiums increasing like crazy, I would expect new apps/technology to at least work as they're advertised to. It cannot tell when I am a passenger vs driver, seeming to just default to setting me as a driver every trip. What's the point of having an app that runs constantly (using too much battery/data) if I have to go in and correct every single ride manually?

This new app sucks. Your streaks get broken just for being a passenger. The old app was way more accurate on "speeding" and "hard brakes" as well. Edit: Since clearly whoever replied did not understand my comment. If a drive is marked as passenger and you use your phone, it should not break your streak. It does. Also, bs technology can't tell the difference. The only app always knew when my husband was driving instead of me.

I have been using this app and I find it isn't accurate. When you slow down to excit on an off ramp from the interstate it shows hard braking....Really! I do not ever slam on my brakes and it still shows up hard breaking. A few times I have had to use a hands-free phone blue tooth while driving and it shows phone use. Not real happy with this app. Wish it was more accurate.

How does this thing get 3.8 stars should be 0. Horrible compared to Know You're Drive we used before this which worked a whole lot better. This thing won't record drives or info accurately, drains battery at awful rate, area maps not correct, it can't tell if you are driving a car or walking, it's just awfull. I want the discount but not worth this kind of trouble. Who needs this garbage I think I'll switch companies on renewing, Read other low star reviews and see others have same problems.

I am still on the fence with this app/version of American Family tracking. The previous version was much more consistent and accurate. It knew when (by day & time) I was in an Uber, whereas this version does not. I prefer the "KnowYourDrive". It also does not carry over the records/data as my "distraction free" score all time is 1371 and current is 556, now it is 93. :(