doTERRA Shop

Loved the app and used for 9 months. It has locked up and I can't even log in now for 3 weeks. I have removed app and reloaded 5 times now, restarted my phone etc. please fix this for Andriod!

This app used to work great. Now I can't even sign into it at all even after uninstalling & re-installing. Please fix it.

The app is slow and glitches often. It's never smooth.

I've been using doTERRA for years and even the app. Recently, it continues to glitch and freeze, making it impossible to use the app. As of right now, I can only access through the website.

it wont allow me to sign in. i uninstalled then installed and it still didn't work

have been using with no problem till today now can't get in at all.

The keyboard is not coming up on sign in screen. Happened the Friday before doTerra update. Nothing I do is fixing it.

app is garbage!!! won't even open!!!

I had some trouble with the app at the end of August also, but now when it opens, I am unable to get anything to work at all. It would be nice to have a really good app (surely they can afford to improve it) to make ordering easier.

App is completely unresponsive, can't select anything. Uninstalled and re downloaded, now I am unable to input log in info. I note that it was updated on Sept 8th, Doterra did you test the update before releasing? See other recent reviews, as well.

This ap is slow and glitchy. It needs to be updated.

the app is not working properly

sooooo slow, locks up, thinking about canceling my membership... have uninstalled, reinstalled... nothing works, won't even let me type in my login information...

Poor UI. Can't get any response from the screen - no ability to enter credentials

USUALLY, I find it pretty easy to do my monthly order.... I uninstalled the app and reinstalled it, and it is not allowing me to log in for some reason. I happened to be playing games and realized I needed to edit my order before it ships. Ugh... I can not even click on anything! The cursor will not populate the log-in fields!

rarely works well. freezes, slow, etc.

this app isn't working properly on my phone..when I get on the main screen touch something and it tells me ap isnt working that it has to be closed

I'm STILL new to this i don't THINK I have an account yet but i was wanting to know how do i sign up for an account on the mobile app?

Won't work. I put in my login info. It spins like it's processing it and then returns to the login screen!

The new changes to the monthly order template is very confusing. Imagine trying to explain to new users " duplicate your order" just to process it right away. Your app is confusing. It should be simple to use and intuitive, not require a person to explain how to use it. The app has glitches

I am going to leave this company because this app is so unusable.

Not working well to manage subscription bag from month to month. Non-responsive. Hard to search. Says bag is empty then it opens old one.

SOooooooo slow and TERRIBLE customer service. ilI told customer service multiple times that the app runs slowly on Android and they just said, "It works fine on our end." it working fine on your end doesn't solve my problem on my end and I know i'm not the only one. by slow, I mean, I've literally timed it 5 minutes and the rewards order still hadn't loaded.And that's not unusual it happens all the time. and that AFTER clearing the apps data and cache multiple times!

Since the latest update, I can no longer login to the app. I click the login button, and nothing happens. I've tried uninstalling and reinstalling the app, with the same results.

Iogin won't work. Uninstalled, reinstalled and it still won't work! Just won't move to the next step. nothing.

extremely slow

needs work. very slow to load and awkward navigating

Great

app keeps crashing.

As an Advocate, we've been waiting YEARS for a proper shopping app. This app doesn't do anything it promises. It looks pretty, but the functions are just not there. Can't process payments and the UI is mediocre. I really don't understand how after all this time we still don't have a good app or better website. Something needs to change.

I love my oils

This app takes forever to open and navigate and often it just sits there. I finally deleted it after putting up with this terrible app for several years. Doterra...I think you need to start from scratch and make a working app!

Ordering was going well on the phone, however now when I use the app on this last update, I cannot see my loyalty reward order. I have restarted my phone. I have Uninstaller the app and reinstalled the app. It is updated. I think you have a bug. Please fix this soon.

Glitch. I end up going to the site fairly often.

One of the best features of this app is scanning the QR code on doTERRA products and getting usage info and more. Very clean text too. Pricing info is up to date.

Excellent experience with a great company and products!

Will not log in. Just stayed on the opening screen. I have the latest version and it doesn't work

Great Products - Glitchy App

Was good

Love the app but won't connect with my phone

Will not open

This app only works about 10% of the time, very frustrating when trying to order your monthly products.

It seems to be a great app. However it randomly keeps changing languages on me when I click on different products.

I'm grateful I was introduced to doTERRA it has changed my life so much! I with everyone could have to experience I have..

Thank you

It's very slow....sometimes it's even slower then normal but it is always super slow even if I have full bars of 5G or full wifi signal.

This app is incredibly slow, and often refuses to open. It also sometimes kicks me out just a minute or two after I log in. So frustrating!

It only works 25% of the time- if that. I've had it on my phone since it was available. I'll spend minutes waiting for the login page to load or trying to access my recurring order if it does allow me to pass the login point. I read doTERRA was working on it months ago but the quality has not improved to me. I would rather just use the website (which is slower on my phone) instead of waiting for the app to possibly never load most of the time.

I love DoTerra and I still haven't found anything like it so far

Able to make purchases, however this app freezes up and will not allow for payment changes and/account changes. I had to move to my PC to make changes to my account.

No sirve más que para Estados Unidos y Canadá! 3/20/23 Update: Thank you! I just did that. We'll see.

For a pretty good while, the app worked just fine. Now it's just not. Takes forever to load and I can't even get to my order history now which sucks. I do better with going online through my Chromebook. Please fix this. It won't stop me from being a loyal customer but it'd be nice to access my Wellness Advocate stuff on the go again. Thank you.

Can't open the app

02.21.23 Uninstalled app and reinstalled. That fixed the app from spinning and not opening. It opens fast! ___09.25.22 App has been working much more consistently. Thank you! ____ 02.02.21 It both saved and lost parts of what I had ordered. I was able to reload items that had been lost. Then I processed my order. Yes!! Thank you!! 08.20.20 App will not open. Has not opened in 3 days, since the app updated 😔 Please fix.

Won't load

I am always having issues opening up the app. Very slow. Will never open

App no longer opens. I uninstalled and reinstalled....no luck in opening. Will delete app and try again in a few weeks.

I love my doterra

Never works properly. The is always something not working in this app. Moody of the time it's the "bag" or the "loyalty order" not showing in the "bag". The app takes forever to load and is cumbersome to use. Half the time I can't add the item I want from it's description page. The "add" button doesn't show up on the page until I leave it or back-out of it. I've tried this app on several phones with the same results. It's the app.

I logged in once now, now it doesn't load

Esta app no trabaja, ya van 2 veces que tengo que desinstalar porque solo que queda cargando sin entrar. Espero que esta vez sí funcione.

App does not work. Have uninstalled & installed several times. I see others have complained about it & you've said you'll fix it but it's not fixed!!!

App won't open

I'd like to give 0 stars but I can't. The app rarely opens anymore, and if it does, it never gets me to my lrp. It just buffers until you get too tired of waiting on it and go to the website directly. Disappointed in doTERRA for not fixing this by now.

App will not open.

Damn app keeps kicking me out and doesn't save my order I'm placing! I've just downloaded latest version and updated my browser. EPIC fail doterra.fix this!!!!

This app doesn't work very well. I have problems every single time. Main problem is trying to update your loyality order. It never opens properly. Can't add products. Opens to an empty bag.

App takes way too long to open, half the time it doesn't ever open just loads and loads forever. Was hoping it would work. I love the idea of an app verses always having to log in online.

This app hasn't worked in like a year. Are you ever gonna fix it?? May as well uninstall at this point.

Looks good but useless to me. I assumed this app was a way to purchase product. However it only offers options to sign up which I don't want to do. Guess i will go back to a different brand...

nice app but they charge you for what all the other apps give for free, obviously don't care about health only money

makes my phone run extremely hot

The app stopped working. I loved using the app on the go (when it worked). So much easier to update my LRP, stay up to date with new promos and to share links with customers. Please fix it!!

Cannot do anything with this app anymore. Ordering is a challenge. Thank God for customer service!!

Was able to place an order and update LRP order. However, the app still unexpectedly kicks you out and then restarts.

This is literally the worst app I've ever used. Always crashes, has to be reinstalled monthly using an older model and a brand spanking new model android phones. Do better doTerra!! UPDATE: I'm done with this app and my PLR account. Having to reinstall it twice in one week is absolutely ridiculous.

I can't open it. 😪 I have to login another way

This app worked much better a year or two ago. Wasn't perfect, but mostly functional and tolerable. Now I think it's much worse. Does not open half the time. Will not take me to my loyalty order. Kicks me out, and doesn't save order. Frustrating. I don't always have access to a computer, and I don't want to lose the benefit I have gained through my LRP. I have Uninstalled, reinstalled, updated app etc. To no avail still the same problems. Please redo this app or give an alternative. Thank you

Not sure why there's an app when it doesn't work. Takes way too long to load. The site has been slow as well.

Past few months. My loyalty bag is empty. Wont let me put items in it. Just puts them as 1x order. I have to go to computer website to place LRP orders. Why have app if cant use it. And they charge enough for products they should have revenue to develop more than their bank accounts.

I found the answer. After a couple weeks of frustration of the app not working, updating the pp multiple times, and updating my phone, problem solved!....uninstall the app, then reinstall the app and Walaw! It works!! I hope this helps someone else.

The app is okay, but there times when it will not load, or times when it will crash unexpectedly when in use.

Won't Let me edit my Is loyalty order It logs me out and then whatever I do have in my cart doesn't stay so I have to redo it again And logs me out again and then it logs me out again I can't seem to get anything I need into the bag so I can purchase it Can I try using the website website I believe it would be much easier to do less for less frustrating

I've had this app on my phone for a few weeks and have never been able access anything on the app.

Its not as good as the website anymore!! I now know whats missing...[:::Solution:::] The app n website should link together. Whats on the website on the app. This way you don't have two LRPs duplicate orders. 《New》 problem I had uninstalled this app case it wasn't working!! I could I had to do this process everytime I wanted to get into it, even after an update. Or it just wouldn't open. My sis doesn't hv a problem (iphone) but I do (Android)

This app worked well for a time but now it never shows my Loyalty order, which is most annoying. There's no need to have the app when you can jump onto a browser to access your account.

Update 7/01/22: I honestly did not think it possible, but this app got even worse. I'm starting to wish they would just stop updating it, it's bad enough as it is! Already one star, wish I could give zero. This app is crazy buggy but unfortunately it's the only way to order, as the website login quit working years ago. You'll be halfway through editing an order and the whole thing just crashes on you and makes you log back in and then you have to start completely over. So so frustrating.

Icon doesn't appear on my app list and when I open it from the download, it won't move off the home screen. Extremely frustrating!

Useless on android. I have a new android and the app doesn't load. doTerra you can do much better.!

Love the easy of ordering with this app. Great reminder notifications too.

Wonderful products, horrible app. I can be in the middle of editing an order and it glitches, logs me out. When I reopen, all progress lost. After doing this 3x in a row, I give up! Seriously DoTerra, this is hurting your sales!!! No wonder I haven't ordered for months, it's too frustrating! So, I wait a few months, same issues. And I agree with another review...why is this called Shop, and not DoTerra?

The appndoes not open or takes forever to open. In the last 3 days it never opened. The app keeps logging me out while I am reading about a product. It seems to have about a 10 minute timer, that just cuts you off. Too annoying to go back and log in again and again. It has useful information which would be nice to be able to complete reading. Now it doesn't open at all. I think thatvDoterra needs to look into it.

I can NEVER open this app. What's the problem?

By the time I get my cart full it reloads, logs me out & the EOs don't stay in the cart. There's no way to save your favorite picks either.

The it's just continuing to search and searches never connecting. It's been searching for the last 3 days

Difficult to log into my account.

Always seems to be glitchy and won't work properly.

App will not open. Uninstalled and then installed again, opened but once closed out, app will not reopen. Please remedy this.

Age and physical abilities alone shouldn't make a difference in using this app. I wish I had read the reviews before i downloaded the app or I would not have downloaded it as it seems the same problems have continued from as far back as 2020 and still have not been fixed. Because of the lack of tech knowledge and the inability to accomplish an order, I will delete the app. Thank you for posting the reviews.

I like it

6/4/21 App Name should be doterra not "Shop." When I'm looking for the app in my app drawer I'm not thinking shop. 4/14/22 WOW, app still called "Shop." Wonder who thought this was a good idea...

This app used to be a great way to order products. Now it won't even open. DoTerra IT People...you need to fix this app! What's taking you so long. This has to be impacting your business.

Constantly needs to be reloaded, takes forever to open bag to edit that I just get frustrated and end up doing it through the website instead. Gave it about a year, but it's not working out. So much for the convenience of an app, about to delete and just go back to the website.

Terrible. Not working anymore! It freaks out whenever I try to edit my bag. And this is after months if not logging in! Please fix it!

Very slow, glitchy, & always having problems. I love their products but do not like the app.

Insanely slow! Half the time I couldn't even get logged in. Really frustrating to try and use

easier to use the browser for me. the app doesn't yet have all the functional features I need to process my order for me to keep an app on my phone. I'll check back on updates to see if they add anything fun but for now opening my browser is easy enough

Update 12.23.21 - i emailed the suggested person at doTERRA and overnight, the app was fixed so android 12 users are able to install the app now. Thanks Jared. Used to work fine then latest update not only won't load but caused app to uninstall and no longer can upload app. Will resort to using website. Please work on this inconvenience.

Love Doterra but not this app! I have had issues with this app over its existence. You can't always use your points for purchases in the app and you have to use the website. I can't get the app to remember me for log in on my phone even though I select it every time. Also I can't get the biometric log in to work. Now I can't even get on the app. It just cycles constantly. I uninstalled and took my play store back to factory settings and now the app won't load at all. Please fix it!!!

I was having issues updating the app. I tried clearing cache, still wouldn't update. I uninstalled it to reinstall it, now it won't let me reinstall. Please fix the issues. I'm using a Google Pixel 6 pro if that helps anything.

LOVE this app but I got a new phone and it won't download on my new device. Please fix and enable on Samsung 21Ultra.

Love the app but It doesn't show on my apps page. I always have to go into the play store to open it.

It seems that there's a newer bug with this app that is causing a lot of problems with people. For me, it gives me trouble with my loyalty rewards, doesn't want to open up my bag, or do anything with my LRP order and it moves real slow too.

Even installed on phone, hard to open. Never will save password. Doesn't seem to have all information on it then going onto internet to have access.

Takes forever to open up page, keeps trying to load login page. I put items in bag and it has retail price when I am a wholesaler. I am not able to make a big purchase at the moment because of these glitches.

Guys this app does not work for me. It continues to log me out every time I click on an icon. It asks to verify my info with a code sent to my phone every time. I can't get to any page without a log out. ☹very sad. I just purchase products and wanted to keep the app available to continue my purchases. Please fix soon !!!!!!! Thank you 😊 much love and blessings 🙏 💛

Keeps closing with error message And there needs to be a cancel order button!!!!!! Accidentally hit the proceed to checkout and now I'm stuck with stuff I don't want...not efficient!!

I adore do Terra Shop! It's easy to navigate, order or read up on products. It keeps track of previous orders, bonus points. It's a little gem.

It works, I just wish that it would stop randomly logging me out while actively using the app. Completely frustrating while editing my order because it erases all the items I just added. This morning I had just pressed the process button when it logged out and erased all my edits to my cart. This is at least 10 minutes of work because I place large orders.🙄 I understand the app logging out after a period of inactivity, but this is ridiculous.

The app is slow sometimes and usually times out at least once while browsing products. The cart often doesnt keep my changes and I have to create my revised order again. As much as we spend monthly on products, you would think you could afford a functioning app.

I love being able to track my order and find the info quickly about oils. I would like to see a wish list or a love so that I can find oils I want to buy instead of looking them up again and forgetting them.

Needs many bug improvements. Always signing me out. Always emptying my cart.

The app is great if and when I can log in. Most of the time the screen is blank and says sign in at the top with nowhere to do so.

It works better than before. I like shopping on this app. I only wish it would also let you browse offline without having to log in. Sometimes I just want to look up the uses or benefits of different oils before I'm ready to shop.

Love the app, when it works. The majority of the time it gets stuck on the pic of the woman and the young girl.

Won't even bring up log in page. I've been trying to log into this app for over a week. I was so excited because I thought this would be faster/more convenient than the website, but it just doesn't work. I love the concept though.

I was really excited about this app but it doesn't do anything, just shows a picture. I uninstalled then reinstalled, same thing. I'll be deleting it.

Updated: The issues in the app have been resolved and it is working well for me. Previous: I just downloaded the app I can only use the shop and search tab. It won't load the rest of the tabs. I have an Android. I was hoping this would be easier for my LRP order.

Useless app. Just hangs and freezes. Uninstalled. Doterra, you should be paying attention to all the same bad reviews and fix this ASAP. Looks very bad on you.

Had to install, delete & reinstall (& delete) on Android. Wouldn't open, had to continue to go to Google store to open. Slow to open; would revert to shop when trying to navigate to other screens. Won't use until glitches fixed. Disappointed that an app would be launched w so many glitches. Upgrades in earlier Nov/Dec have not fixed based upon other reviews.

*Update 12/26...App has been reinstalled and us working so far. As of 11/9 app does not function at all on my Android. Have reinstalled twice and still doesn't even open.

I tap on this app but It never lets me into the login page. It's been like this 3 times within the 9 months Ive had this app. Too many glitches. Then there are times I'm trying to change my LRP order and it just takes me back to the login page after 30 minutes using it. I loose all the searching or items I put in my new LRP order. Ugh so frustrating. I may just have to delete it. I need it though bc I dont have a computer so I guess I'll save up for one. Doesn't work on cells.

Can't connect to download app. I'm guess based on the reviews this app wasn't design with Android users in mind. Samsung Galaxy 20S +5G.

All it does is almost open, and then shutdown. Or almost allow me to log in, and then shut down. Gonna go ahead and just uninstall.

Never lets me get past the log in page. I have complained about this before and deleted the app. Guess I will be deleting it again. Frustrating.

This app over heated my phone. After downloading which was fast, then browsing for a minute my phone became hot. Never had this to happen. Exited the app and waited, turning off location then tried app again. My phone became hot within a minute. I will be deleting the app. Hopefully this issue will be fixed. I seen (after downloading) that this has happened to others. Too bad, I've been waiting for the doTERRA app.

My app no longer works. I used it with no issues last month for my order but when I tried yesterday and today (11-16/17-2020) it won't open at all. Super disappointed.

Samsung S6 repeatedly couldn't log in without being kicked out of the app ... now I can't even open the app :(

The app worked great the first day that I downloaded it. Since then, I have Uninstalled and re-installed multiple times and nothing loads. I'll stick with the website and forget the app.

After 11/2 update the app no longer functions on Android 8.0 / my Samsung Galaxy s7. Multiple uninstall and reinstall attempt have failed. Hope it is resolved soon. ORIGINAL 5 STAR: Let's me easily modify my LRP order throughout the month as needed. Not as intuitive as it could be, but it serves it's purpose.

It says I need to update it but won't let me update it or shows something on the screen that doesn't fit so I can't actually complete the task. . Asks to open in the Play store but when I say ok.. It goes to a bad link and doesn't go there. I go open my play store and they're is no update. It's a vicious circle. I can't use it now

After update app wont let me log in. Says i need to update but i already did. I love this app and find it very convenient for ordering. A suggestion is to have the cart remember things i put in there or give option for later date ordering. I am budgeting myself but would like to keep a running collection in the cart to buy as money allows. I have to go find and enter stuff every time i open the app, even if its a half hour later to pay. Thats cumbersome. =)

Not as intuitive as mobile friendly website I used on phone. Works so slow it is almost unusable. I will not be using this app, nor recommending it until the bugs are worked out.

It opens up just fine on my Samsung Galaxy S9+. I was able to adjust my LRP with no trouble. It came up very quickly as well.

This is Awesome!!! I couldn't be more excited to see this app. I am a wellness advocate and will use this tool to assist me with my monthly orders as well as quick reference of products and education.

I've tried opening it many times but with no success. I enter my id and password and it stops there. No chance even to test it.