City Bank Personal

love it been with them over 20yrs.... keep it up

the only time I don't like it is when they do maintenance on it. it's always when I need to enable my card. they need to do that after 2am or so.

I have used this app for years but here recently the transactions have been disappearing and then reappearing few days later, its absolutely ridiculous when I have to play the guessing game on how much is in my account... So very tired of having absolutely no support when it comes to the app. About to switch banks just because of this stone age app

Great experience getting your banking needs, and feeling good about the security needed to log into your account.

very satisfied and happy with it, thanks😇🤠☮️🇺🇸

the experience working with this app is punctual

Very. Pleased with the City. Bank. App.

good service

always on point. best bank and mobile banking experience I've found around!! 100% Best in Lubbock Texas hands down.

easy and pleasant thanks

good

I have been banking with City Bank for 20 year's, I have enjoyed loans and my checking account. But this mobile app lately has become the worst I ever experienced. Me and my wife have seriously considered changing banks because of the upgraded mobile app. I'm not sure how long I can deal with it, but I'm trying to give them a little time to fix it.

having to register every single time I get on it. You said it was fixed I have not seen any changes WHY?

The latest update makes logging into bill pay next to impossible.

fast great and friendly service

Love the app & City Bank. Great ppl in the bank. As always, this bank surpasses my expectations with the ppl & Easy app.

all good

works well

This app, much like the bank, always exceeds my expectations.

easy to use and convenient

one of the best bb qnj for My need s

do not bank with them

best banking app...I have used for 7 or 8 years. love it

I hate when it doesn't change for a while so I think I have alot of money still and then when I use it I'm negative

easy to use

easy to access and understand.

easy access

super easy

Its great what else can i say It is so user friendly!. 11/3/25 I still feel the same about this app it's easy to use.

taking a long time for money to get from savings to checking

great!

at times it's really hard to check into but it's nice and convenient when it does work

Really easy to use.

Great management tool I am constantly on the road across the country and I use this app most.

I love my bank and this app makes it super easy to get the information I need!

good 👍

everyone is nice and helpful

good service

Easy to use and get support if you need it.

love that it shows balances after each transaction

love my city Bank

very easy to use easy to understand

amazing customer service ❤️

exelent app to keep my banking account in track

awesome app makes my life better

i can't get on to my banking on line I am putting the password in and it is telling wrong password I just changed phone can you please help me

It is SO clunky to make an auto loan payment

It makes banking so much easier!

love city bank

City bank simply the best nothing else to say....

Very convenient

It's a pretty good app

👍

Super easy to use app

Bad

Easy & fast

Always a good working app

The people are nice 👌

App is not compatible with my Android after years

I've been a customer with City Bank back since 2006 I wouldn't change my bank with any other here Lubbock always willing to answer my ? Work amazing with Overdraft Protection .Respectful Customer Service very Polite Treating with thier best care .1# Bank .Thank you .

Nice

Awesome the BEST EXCELLENT BANK LOVE MY CITY 🏧🏦

Ruidoso City Bank River Crossing, Always working hard for our banking needs. Thank you so much

Really good bank app

wonderful people and service is fantastic. they look out for their customers 24/7.

Love it, excellent, easy to use!!!@

Awesome sauce

Awesome app and I love it and thank you city bank

Marvelous!

very nice

like the app but I don't receive the alerts of when I use my card. only thing I don't know how to get that to work

Your app is useful and your staff is always very helpful 👍

Love the ease of use

Es muy buena option para estar al dia con la cuenta. Gracias.

Been with City Bank for over 30 years and everybody is friends

It is very convenient to check on my account after a transaction. It keeps people untest.

Awesome app I'm able to see what I want

Excellence

Love it.

I've been with City Bank since 2004. This app gets the job done.

I have enjoyed it much more Since they have added the fingerprint password.

App won't open on my device

Excellent service!

Nice to not have to keep paper journal

Great experience!

Good way to use City Bank

Slow, glitchy, I like the old one better.

Very good at doing what's it's supposed to do. Been a great security for me for years thank you

Very good.

Good 👍🏾

This app is very handy to have. It is user friendly. I use it for depositing checks, checking account balances, and managing accounts in general and my debt card. With several security options I feel safe using this app.

It always has glitches and the vank says it's a internet issue but I have internet on my phone. The bank claims it's not on their end but this is the app they selected for us.

it works very well !!!!!

Amazing bank

Easy to use; quick in and out or I can budget and track my spending

I always have trouble with this app! This is the most troublesome app. I have trouble transferring money I have trouble logging in I have trouble just checking my balance.

Very easy to get around all accounts.

Great App ! All the information I need at my fingertips !!🙏🙏💯🙏💯

Great job

Still a great app. OStill the only problem is I can't get out of it by backing out. But the logout is easy to find in the menu.

I have to login multiple times just to view my accounts it is an annoyance.

This app is bad it shouldn't take a bank 5 days to update transactions I'm starting to thinks they're doing it to collect overdraft fees I'm giving them a month then I'll just switch banks and I advise everyone to consider the same

I don't know what's worse.. The app or the customer service. I tried logging in and keep getting a network error and to try again another time. It's way past their customer service hours so I'm outta luck on trying to use my money. By the way, it's 8:48 p.m.

Use to be better now that they've taken out a lot of the good little things, still a good app to view balance.

Continually locks down, does not operate as smoothly as it used to. Very annoying.

This app is trash! It never likes the pictures of the back of the checks I'm cashing. I always have to get the lighting just right, and sometimes, no matter what I do, it won't let me submit it. So I have to go down to the bank to deposit it. I assume an actual human has to look at it and approve it. You could easily fix the app. Just let me submit the picture anyway so someone with an eye can see the deposit.

My bank is good to me. Love yall :D Has good filtering options and lots of financial tools. Good stuff!

Easy to use the ATM and the people at the bank are very nice and helpful .

I like city bank's app. They are always up todate on my balances and deposits.

Very easy app to use. never no confusion. Thank you for all your service look forward to the future.

Card transaction balance updates to your text message would be really nice. Very simple application that doesn't do a lot for today's world

I have 2 loans and they are a pain to get to payments for both one of the worst apps from a financial institution i have ever used it is very clunky and slow

It works perfectly well, the remote deposit had a few kinks but you have sorted that out. Thank you very much.

I have been with City Bank for over 25 years. I appreciate that the app has possible fraud notices. The customer service has not waned in over 2 decades.

How do we know what app is real, having all kinds of fraudulent apps appear here on the play store yet Google does nothing to check if an app is real . I found two apps claiming to be city bank how do I know what app to use. It seems strange that a bank would have multiple apps. Google should test and insure all apps are legitimate and do as they claim before letting them be listed here on the play store

Well for one I thought it'd be a good app but I can't even get in the damn thing yet everytime I type something in it says you didn't type it in you didn't type it in I typed in 5 times and I still can't even get an account started

This app is pointless. Other than using it for depositing checks, it's the EXACT same thing as their website. Not worth the space on your phone. I still wish they would go back to the original app that was so much better than this.

Its Hit or miss. Sometimes the app works Sometimes it doesn't. Sometimes it gives you an error when logging in. Sometimes you can log in successfully but can't see the balances (but you can still see the debits). Other times it works perfectly.

Horrible, I always get an error message that states there was an error. Then going to see it shows as pending after several failed attempts.

City bank is the best bank ive ever banked with. They have helped me though a lot of things.

Worse user experience possible. Unusable. You might as well bring up the desktop because the app will ask for your routing and account number to pay your mortgage (luckily US bank lets me copy that) and then makes you reenter and you CANNOT paste. Good luck switching between apps and memorize these numbers. I wish I could give a lower rating. No offense to the devs as no programmer would ever come up with this idiotic of a UX

Fairly user friendly, certainly a reliable app, that allows me to access my account and order checks and such without a problem.

Works great. I like being able to transfer money between accounts so easily. I also like that I can turn a card off if I have misplaced it

Great customer care. Yes you can deposit checks. Yes it does have postive impact on my life. It makes things easier

I love the fact that I get a text message immediately after using my debit card. A great fraud detection option in case my card is misplaced or lost. Also I can keep track of my balance as I make purchases. Love it !!!

App isn't updating transactions. I have no idea what my accurate account balance is right now.

Mostly straightforward and easy to use. Improvements could be made for a more appealing user interface, but as it is currently, the app has all of the essentials of a banking app.

Amazing , simple, convenient and truly, a time saver. Thank you City Bank..

Trying to submit a mobile deposit and it continues to tell me cannot deposit as it looks like this has already been deposited....frustrated

Customer service went above and beyond and help out with the app. Since then it's be great and extremely helpful. Thanks!!

Poor. Cant get into it half the time and it does not do any more then the other app did. If anything it made it more confusion. Liked other app better.

I love it, you can look at Daily transactions and what's going on with your account

I cant even log into the app. I registered and put in the same login and password as the one I registered with, and it still says my password is wrong. When I get paid I have no clue how much I have in my account now. Please fix this. Or bring back the old app which actually works

Good. All the good of bank apps. Frequent changes have make it less user friendly.

A big improvement in usability from their previous app. I can now see my outstanding deficit of the things i am financing along with my current balance in all of my bank accounts at once. It did require a phone call to set up though.

First app was a lot more reliable. Transfering money from one acct. To another is a nightmare,...

It use to be easy to get in to your account, now is big mass. You are lackey if you can login. Joe Garcia

I was frustrated with it at first but now the kinks are worked out and I'm happy with it. Hopefully it won't go down again.

This app does not include bank contact information information. If it's there then it's not easily found. I almost gave them 2 stars for this, but that just seems mean.

This isn't truly an app. It just takes you to the website. It is super slow and rarely current info. Do not know why they got rid of the actual app. It was much better!

Horrible app. Problems with my log in consistently. I have to call the bank every single day to get it fixed, only for it to have problems again the next morning. Absolute waste of time for all customers. Should be fixed or deleted and moved back to the old one.

This app is awful. The other one was WAY better. This one is more like the website online &way less user friendly for a phone. Card management, transfers, & deposits are all more difficult & it takes forever to update showing recent transactions. There isn't a quick way to change card withdrawal limits or turn on/off global transactions like there used to be. It used to be one click of a button. The app now is basically a website. Please bring back the old app which was structured like an APP

The other app was SO MUCH BETTER?? WHY FIX SOMETHING THAT'S NOT BROKE??? please go back to the other app like it was before you took transfer money off. I loved it and would give it 5stars!!

The look of it is too busy I liked the old app better. The old app was simple less messages to ex out of.

I can't log in. I'm using the same username and password😤...AND when i pushed forgot password just to see if i could change it, it takes me back to the login page like what the heck why would you change a perfectly good app to THIS app. Please bring back the old app.

I wish we would have kept the old app I cannot login. It keeps telling me I don't have my correct password or username.. the other app is disabled so I have no way to check my account .. Haven't you ever heard if it ain't broken don't mess with it y'all should have left the other app it was perfectly fine. It's so sad I had to leave one star just to leave a review because it doesn't even deserve a star

Cant even log in, wont take my log in info and cant even re-register, app sucks the old one was better, i had no problems with it. Need to bring old back.

The old one was fine. This one is clunky and fails to work 90% of the time. Basic functions are impossible now.

I'm not even gonna rate this with one star ... ( Well I wasn't gonna rate it, but apparently it needs at least 1star to post...) The old one was waaaaaaay better!! I can't even get in to the app... This version sucks monkey balls, y'all need to bring the old one back!!! I had no issues over the past 5 years!! And then boom.... Y'all come out with this nonsense of a app!!! Please bring the old one back!!!

Wont let me log in! So frustrating. The app was perfect before why change it 😑

This new app already sucks and i cant even get into it. I went to enroll and it wont accept any of my info. I wish i had recived some kind of heads up they were switching apps the old one worked just fine what was the point in switching if you cant even allow customers to create accounts

I can't even log into this app. It won't let me reset my password or anything. I liked the old app better.

Terrible, I can't log in to my account with the exact same info I have always used. The old app was so much better.

Will not let me log in, it says there's a connectivity error every time. I depend on online banking. Do not like it!!!

Can't even use the app on my phone. It won't let me enroll to use this new one. Had no problems with the old app.

Connectivity error everytime I try to open. Have uninstalled and reinstalled multiple times. I HAVE TO utilize mobile deposit and am not able to do so.

I like the old one better that showed all my history and I get confused on how much I actually have available with the new app.

1/2 the time, log in doesn't work. Plus not all the things are offered online.

I Love me some City Bank. Only Bank I have banked with in the past years. Keep up the good work, City Bank💯

Won't let me log in. Won't do anything when I click "forgot password" so now I can't deposit checks. Will be changing banks today.

I like the fact I can see all my accounts and balances at once. With old app just saw 2 accounts. So far, no issues with the new app. The fact I can link other accounts at other institutions is a real plus. This gives me instant access to every account anytime I need it.

Compared to the deposit function on the old app, this app is horrible. The quality of the images taken using the same phone is terrible. I tried to deposit 4 times and each time it came up with errors that were invalid. Like endorsement signature missing, mobile verification missing, check not made out to an accountholder, date is not a valid range. These were all false. But they didnt all trigger every deposit attempt which tells me the bank has a LOT of work to do in this area.

Absolutely useless, all I got was the opening screen then a black screen. Can't go back to the original screen, can't use it at all. Went back to the original city bank app and it worked properly. This new app sucks to say the least

This app is the worst. Constant issues with mobile deposits, and session timeouts.

Won't let me sign in... I'm using the exact same credentials that I use to login to the old app and the new one says that the password is incorrect. Tried to uninstall and reinstall and nothing changed.

Won't let download this or create login you'll need to go back to old all it was perfect like the old saying don't fix what isn't broken

This is the LAST time I will download an app for City Bank. After the trouble we had changing over to the app previous to this, if you change again, we'll take our business elsewhere.

App is so goddamm horrible cant even deposit my own damm checks without getting some lame error this is horrible. Never had problems with the old app yall need to fix this or just go back to the old app

City Bank has outdone themselves once again. City Bank is continually upgrading to the latest technology and products for their customers'. Well done City Bank! Keep up the great work!

Won't let me log in, and i can't deposit any of my 8 checks through the other app because they took mobile deposit off. Gonna go to city bank tomorrow and see what they'll do for me. Otherwise, app is trash. Other reviews say to call a number but I have no interest in speaking with anybody over the phone. UPDATE: I went to my local City Bank and they helped me get it up and ready! Thank you!

Gives me trouble everytime I try to deposit a check. Sometimes it takes 5 tries to even get it to go through. Saying things like I dont have the authority to deposit the check. Then when I take the picture of the check its like it has a mind of it's own. Sometimes the check will be half outside the picture.... I never had this problem with the old app. I no longer live in Lubbock. So this app is my life line to deposit my checks. Onlyreason 3 stars is because it at least worked. #bringoldappback

Pleasantly surprised. Really appreciate fingerprint option. A teensy bit of a struggle to navigate. I guess it just takes getting used to. Edit: 05/20/2020 Have not been seeing details on my bank activity since May 1. Found those detaila helpful in understanding where my money was going. Advised that CB was working with developers on a fix...

Doesn't Work!! I am on the verge of changing banks, that is how annoyed I am. I use mobile banking for everything....or I did before this app!

Seriously FIX THE FORGOT PASSWORD FUNCTION!!!!!!!!!! I need to do a bill pay and you took it out of the old app so what are people supposed to do with these damn stay at home order when their bank suddenly won't let them do bill pay or even log into their stupid app anymore!!!!!!!!!!

Thia app sucks i need you to put the old one back PLEASE!!! I cant make a new account and i cant put in the old login or password i have from my old app and i already erased the old app too mad me mad as hell to write this on here

Will not let you login, reset your password, as well as create a new account. Has not let me actually log in for a month. The old app worked, got a notification about the new app and it was a fail.

Easy to get up to date information. And bill paying is easy.

Would be awesome but is super slow and glitchy. It's just not streamlined for mobile use. I prefer the old version for the simplicy of everything and the mobile friendly style.

I have had NOTHING but trouble trying to connect w my credit card through the app. The bank says they have had problems with the app, but, they are working on it...for four months??? Give me a break.

This app sucks VERY DISAPPOINTED IN CITY BANK .... AND THE BANK DOES NOTHING TO CORRECT IT .. SO HONESTLY THESE RATINGS AND REVIEWS ARE POINTLESS, CUZ WE CAN COMPLAIN ALL WE WANT (NOTHING IS GOING TO BE DONE TO SOLVE THE PROBLEM.)...

Aint able to see your account number or routing number, when you need it.. i have to call the bank in order to get that.

It does not let me log in, even though I reentered my log in and password 5x's. Uuuuuggggg , soooooo, soooooo frustrating. It needs to get fixed ASAP !!!!!!

Does not work at this time. Attempted with two logins and neither one went through. Fix ASAP please

Not sure why they didn't just update the old app, but this does not work. Can't login, forgot password link doesn't work and if I try to just re-enroll, it says I already have an account. Terrible.