BCA mobile

sinyal merah mulu sampe ber jam jam

Gw benci banget kalo pas mau bayar tapi QRIS nya nggak kunjung hijau, like ayolah gw butuh cepet ini banyak yg ngantri

aplikasi berjalan baik di internet yang stabil dan kencang, dan itu jarang terjadi disini. kadang nunggu belasan menit agar aplikasi nyala hijau, atau keluar dan masuk lagi berkali2 agar hijau dan bisa bertransaksi. kalau hanya sekedar nyala biru, gak bisa bertransaksi, padahal aplikasi mobile bank lainnya aman2 saja ..gak mesti internet nya kencang dan stabil dulu.

Slow, the "Blue light" never turns green, fix it

aplikasi ampas. Sering tanda merah mulu

APLIKASI RUSAK

Jaringan sering putus. Jadi harus keluar-masuk lagi aplikasinya.

endless loading time, stupid application

Recently by far the latest version of BCA Mobile is the absolute worst experience. 1. Failed to load the app, The app is always very slow to respond and when it does it's failed to load properly which puts me back into my phone homepage. 2. Failed to recognize QRIS Payment, I had to repeat the process multiple times and it's very annoying. 3. I don't like Bagi-Bagi, BCA LifeStyle and Financial Journal menu in the new app as I don't need it.

so simple

m Makin kesini koneksinya makin jelek, sering terputus, padahal kalo pake MyBCA lancar² aja. Sering banget ada tulisan, baru bisa transaksi kalo lampu sudah hijau, tapi gak hijau²

indikator hijau ???????? menyebalkan

setiap didiamkan beberapa detik, tiba2 lampu indikator berubah jd biru. dan hampir tidak pernah kembali hijau,kecuali kita keluarkan & buka ulang aplikasi. tolong di perbaiki troublenya

kena error 205 terus, ada apa ya?

Tlp halo bca. CS nya buruk bgt.

I frequently experience issues when making transactions because the transaction status indicator does not refresh automatically. As a result, I have to close and reopen the app before I can proceed with the transaction.

Aplikasi se-OK ini dan cuma dapat rating 4?? I love the simplicity, mudah digunakan untuk usia lanjut, hampir ga pernah nge-Lag. Di tengah gempuran berbagai macam aplikasi dengan tampilan lebih 'modern' terimakasih untuk team BCA yang masih mempertahankan aplikasi ini sampai sekarang:)

makan battre boros banget

User experience yg lebih buruk dibanding aplikasi m-banking dari bank-bank besar yg lain. Koneksi internet sgt baik tapi lampu biru mulu, bahkan saat hijau pun loading terus lalu gagal. 2-3x force close baru jadi.

Unable to transfer for a while now (whenever i press the send button, the indicator will immediately turn to blue and after waiting for a while it will say that my internet are disconnected while i dont have any problem with mybca, at all)

setiap buka aplikasi, aplikasi jalan di background dan bikin batre cepet abis dan hp panas. kalau liat di detail nya "High CPU Usage", dan solusi nya harus di force stop manual lewat settings.

must repeat 2 times for every transaction, the first time always loading. phone redmi note 15 5 g

sering ngeblok secara tiba² di mybca

bagusss, cuma masi fitur lama dan klasik gitu. tapi untuk kelola 1 rekening aja masi okee bgt penggunaannya!!

ngebug mulu tiao 1x pembayaran atau baru aja pindah aplikasi, tidak mau melakukan transaksi, stuck di indikator biru atau biasanya stuck di loading animation, parah nya lagi kalau udah stuck di loadin animation ga bakal fixed ( sudah saya coba menunggu hampir 1 jam) kalau udah stuck di situ harus mulai ulang aplikasi, mau cepat malah makin tambah lama, tolong di perbaiki bug seperti ini

Sudah digantikan dengan yang blu

nunggu lampu ijo dulu baru bisa transfer, waduh keburu ketinggalan kereta 🙏

di realme tab mini 4g sdh nggak bisa verif wajah, force close terus, sama jg versi yg MyBca. tp bank mandiri, bank dbs, gopay, yg pake verif wajah lancar2 sj. programer makan gaji buta milyaran tp belegug nggak bisa bikin apps yg canggih. malah butut yg ada. EDIT: itu lue bales nggak ngaruh anjir...

user experience buruk karena lampu indikator tidak akan hijau, harus di restart. dulu tidak seburuk ini.

pagi ini ada apa yaaa. lama banget mogoknya. jadi gk bisa transaksi ini. setidaknya ada info maintenance dooonk

Sangat berguna kalo lu masih pake HP kentank puolllll. Awalnya sangat menyayangkan QRIS kok ga bisa2. Tapiii trus nyoba2, dan yg berhasil ternyata kalo pake widget yg teken lama icon app itu, dan trus muncul pilihan "QR BCA". Ribet di ngurusin aktivasi finansialnya aja sih, karena udah registrasi lewat ATM katanya nggak terdaftar pas kontak halo BCA-nya. Jadilah disempet2in ke cabang terdekat. Dan, setelah terurus, pake mobile BCA ini uenak puol. Jangan sampe di bawah naungan d*n*nt*r* ya 🙏🏼

aduh...dari tadi malam indikator merah trs.saya sdh ulang2 ganti wifi.app lain bisa buka semua.bca aja yg merah sepanjang malam.pusinggg

susah di akses..mau bayar loading terus..

Very important, very useful for daily payments.

scan QRIS sering gagal, dan kalau gagal harus scan ulang (pilih img atau scan dari awal lagi). yang lainnya, pendingan lampu hijau terlalu lama, seakan akan internal gak stabil, pdhl ngebut bet kyk wusss, nungguin lampu biru ke hijau lama bisa menitan, ini sat internet lancar

sangat membantu saya,,❤️🫰so easy banget.

akhir akhir ini lampu sering banget berubah biru kalau pindah layar, ga bisa hijau klau ga relogin, orang kan butuh cek sebelum transfer ribet harus ketik ulang berkali2

Dulu cepet banget transaksinya. sekarang lemot, banyak fitur yang ga bisa dan ribet. penurunan performa yang sangat ampas

I'm a user since 2020. The battery drains really fast on the Samsung S26 Ultra unless I force-stop it.

bca kontolllllll

Appnya crash saat mau selfie. Layar jadi hitam dan kembali ke layar pilihan masuk

nunggu hijaunya lama banget

good app

Sering susah sinyal, sering biru. Perbaiki dan update dengan lebih baik

crash terus

I couldn't edit again, so I wanna revise the previous this because BCA helped me sooo much. Really, thank you for putting my mind at ease 🥹

Memudahkan semua transaksi

akhirnya diperbaiki. Kalau memang verifikasi wajah belum sempurna jangan dipaksakan. atau kasih opsi lain seperti OTP. Perkara ganti HP malah ga bisa di gunakan seharian

I want upgrade this application

sampah.edited :untuk apa kalian buat aplikasi ini,bahkan utk update data saja mesti ke KCP ini itu.Ga bs online langsung dr aplikasi.Mau apply sesuatu,eh dilempar dr aplikasi ke web.ada2 sj sekelas BCA aplikasinya nyampah begini. Team Dev aplikasinya mestinya dipecat jauh hari.Improvement aplikasi kalian ni gak ada,dari zaman dulu mgkin

hebat dan keren

update otomatis 2 jam yg lalu terlihat dari info di playstore, data rekening antar bank tiba-tiba hilang semua ada apa ya?

No bs, just functional and reliable, 5 ⭐.

NYAWA ORANG TERANCAM GARA-GARA LOE MAINTENANCE DI JAM KRUSIAL! BIADAB!!!!!!!!!!

sering eror, capek pakai aplikasi sampah ini

Ga pernah ada hambatan pakai aplikasi ini... Terima kasih sekali skrg top up flazz bisa dg niminal 10rb

Kenapa akhir2 ini sering banget disconnect? Sesimple lagi isi data, pindah apps lain bentar buat cek jumlah transfer/pastiin nomor rekening, sinyal langsung biru. Dan gak ijo2 lagi. Jadi harus log out, dan log in lagi. Padahal dulu bisa beberapa kali transaksi tanpa log out.

Edit 2026: "indikator hijau" meresahkan, entah kenapa masih di-keep mekanisme ini.

too often disconnected from the network. Why are we waiting for the green sign to be on?

astaga buka cuma bisa 1 transaksi. mau transaksi lain mesti close app terus buka lagi. kebanyakan signalnya BIRU bukan HIJAU. padahal ada wifi dan signal 5G. agak laen memang ini aplikasi bca mobile.. ga kayak app mybca..bca mobile ini kayak anak haram bca. mending hapus aja bca mobile, gabung semua ke mybca. gebleg ini yg bikin aplikasi

jangan pernah request cetak kartu baru online! tidak sampai2 dan dipaksa untuk cetak sendiri bayar lagi , CSnya tidak membantu sama sekali hanya suruh bayar lagi!!!!!!

Minta tolong dong BCA, setiap mau transaksi pakai data selalu indikatornya merah. Apalagi transaksinya pakai qris, kacau bener deh

aplikasi nya lag parah, kadang lampu merah biru ijo nya suka eror, ui nya gk nyaman diliat

annoying, ribet bet prosesnya

error mulu

ok

I got an issue, after August update the app always crash when i tried to verify using my face because of that, i unable to use mbca, downgrading to july version of the app resolve the issue, but since july version are not supported anymore, there's no way to solve this issue. please solve this problem asap, there's no way i must come to BCA only for verifying my identity. i got no time.

sulit karena harus menunggu sinyal hijau untuk transaksi, sedangkan sering sinyal biru

service sering down, lampu hijau lama. you are going down for sure!

I'd what's wrong with your server, but your apps it's suck. my signal was good nothing wrong but when I have to pay something especially at noon always blue. I open another bank account nothing wrong. but your app, I swear to god I hate it. fix it bro!

Dipaksa beli hape baru...

Ringan, cepat, praktis. Bisa on di lebih dari satu HP (tapi perlu no HP yg beda) Jadi bila HP utama rusak, hilang, dll, langsung bisa menggunakan HP ke 2. Tidak harus menunggu berjam-jam my-BCA tidak bisa menggantikannya. Aku sdh menggunakan mulai ada versi android nya. Dan aku puas. No complain Jangan di "mati" kan aplikasi ini

di HP saya tidak bisa update, matikan pemberitahuan auto updatenya pls!!

Tidak bisa verifikasi karena ganti hp, meskipun sudah datang ke bank tetap TIDAK BISA

sumpah ini app jelek banget, mau transfer2 hrs nunggu lampu indikator ijo dan ini indikatornya biru meluluuu...mau cepet malah jd lambat

Aplikasi bank paling jelek sedunia, masa uang tabungan diambil 2x sebulan hanya untuk biaya administrasi dan kartu, memang dasar bank berkedok maling

mbca sudah mau disuntik mati, jadi sengaja signal hijaunya susah sekali. dipaksa! ke mybca

aneh banget sekarang mau login ada jeda loading , kalau di switch app langsung disonnect sinyal ny tidak bisa kuning harus keluar masuk lagi

Tidak bisa masuk sama sekali. Tolong banget diperbaiki untuk permasalahan verifikasi. Mohon kerjasamanya 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

Pelayanan di Bank dan mobile semuanya memuaskannnnn. Bintang 100!

+ tampilan cepat, jarang ngelag + informatif + UI rapi - terlalu banyak langkah yang digunakan untuk transaksi wih update Oktober 2026 tampilan semakin modern, bagian notifikasi udah bekerja baik, ada fitur Financial Diary yg bikin makin lengkap aja

Jelek banget sekarang. Tiap geser aplikasi lain, langsung ga bisa dipake lagi. kudu buka ulang. JANGAN Suruh ganti wifi, sim 1, kuota, dan kata2 yg template lain. Aplikasinya yang jelek, bukan koneksi gw. Bank lain normal2 aja.

App MBanking terkonyol, indikatornya merah terus. Padahal internet buat nonton youtube lancar. Bintang 1 saja ketinggian kalau ini sih.

aplikasi payah. Verifikasi terus gagal padahal sudah sesuai instruksi.

error mulu

STUPD APPPPPP

tolong tambahkan fiture otp , gimana kalau pas hp rusak , gak bisa via otp & sms , tolong dipercanggih lagi. masak selfie terus. kalau kamera rusak gimana , beli hp lagi gak punya uang

uang saya hilang terus tanpa ada keterangan, belum sampai 2 minggu sudah hilang nyaris 100rb

Aplikasi ini sudah tidak didukung di HP lama yang satu2nya saya punya ini. Saya sangat menyayangkan developer aplikasi yang tidak mau menyesuaikan kebutuhan masyarakat di keadaan ekonomi seperti sekarang ini.

Versi saat ini memakan lebih banyak daya baterai, bahkan saat saya tidak membuka aplikasi sama sekali. Seharusnya tidak terjadi untuk aplikasi yang masih simple ini.

disaat urgent malah indikator merah, padahal buat akses lain lancar

ini app nya sudah down total apa bgmana sih??. jaringan wifi stabil buat sgala macem. tapi cuma ini app bca aja yg merah trus dari pagi, mau bayar transaksi dll jadi gak bisa woii.. rekor sih ini BCA bsa begni aplikasinya.. benerin dong cepetan..

selalu meminta aktifkan biometric terus menerus. padahal sudah aktif.

edit: sudah saya aktifkan tapi nggak pernah muncul notifikasi transfer uang masuk. cuma muncul notifikasi transaksi uang keluar saja.

UPDATE TERAKHIR APP NYA KAGAK BISA DIBUKA SAMA SEKALI ALIAS ERROR. BCA SANGAT2 MENGECEWAKAN!

saldo sudah 3x hilang dimutasi ga tertera penjelasan, lapor halobca malah dibilang memang seperti itu. maksudnya apa bank ini? 😒😒😒

aplikasi tolol, tim IT tolol - "transaksi dapat dilakukan setelah lampu indikator berwarna hijau". lampu indikatornya dimana?

Makin diupdate makin sering disconnected, versi dulu malah lebih bagus

setiap top up 100k selalu hilang 10K

Always error when about to transaction (indicator box always blue or red). Really disappointing and annoying.

Signal keeps blue, although phone signal is full, recently the quality become sucked and sucker, dumb app

BCA mobile is extremely slow. Opening the app, switching between menus, and making transactions all take way too long to load. It’s really frustrating and inconvenient, especially when you need to make a transaction quickly. Please improve the app’s performance so it can be faster and more responsive.

always stable and reliable to used.

recently this app is draining my battery so much, it ranked no. 1 as the battery drainer although I only use it once a while. please fix this so I can give back 5 starts rating. I am on Samsung Galaxy S24 Ultra

theres bug for may Infinix GT30 Pro 5G, vidio verifikasi can't be done, Always Force Close please Help

Edit Sep 2026: transaksi yg sedang kita lakukan (app is opened) tidak perlu notif kali ya? i mean we're right there doing the transactions. Notif aja kalau app sedang close. Stay slim stay simple. Thanks.

when I've logged in, then I pressed home buttom and get back to the apps, even within seconds, the indicator stucked in Blue like FOREVER. It would never change to green. So I need to log out and log in SO MANY TIMES everytime I need to jump to other apps while doing transaction. Do you expect we have to stay in your apps while doing the transaction? or you are your QAs doing their job? What a shame for BCA Mobile Team.

This is definitely the most insanely stupid and user hostile mobile banking system I’ve ever used. I just moved my SIMcard to a new phone and now I’ll have to re-register for BCA mobile banking at the ATM. YOU ALL charge Rp 20.000 monthly for all this hassle?! I can live just fine with SeaBank and their very intuitive hassle-free system all for free without monthly fee. the difference is exactly like day and night. Opening a BCA account is definitely one of the worst regrets of my life. BCA 👎

the application often fails me with a red light indicator. in critical moments, such as when i need to pay for a bus fare on the spot, the application refuses to cooperate and it has bitten me in the rear end.

Closing my useless BCA app that i cant use when im overseas especially when i change my mobile number, the app doesnt look appealing, its annoying. If anything i have to go to the banl or atm to reactivate my card and app again, byeeeee. Moving to Bank Jago who has more benefits for me to use, i can register and use it with no hassle even overseas.

System maintenance executed at busy shopping hour (26 May 9PM, d-1 public holiday) with no advance notice, all features totally unusable. Maintenance display message only showing up at 10PM. Whole 1 hour of not knowing what the issue is & stuck in resto post dinner with no means to pay. Disastrous CX for bank as big as BCA. Used to think that BCA is reliable & used it solely for my day-to-day transaction, now will move away to other bank as it proves unreliable to be the sole account.

bad features, bad user interface experiemces, my phone teprature rise very high when using the apps, and the ping cant be predicted and it makes really hard to use qr code and other transaction. way to go down BCA

Light apps but very bad experience. Please if you wanted to request limit permanently, you need to request using Halobca, not using this app Request Limit feature. It is plainly a useless and without any explanation. You don't know if your limit is approved permanently or not. You need to see if a confirmation email get to you. Unfortunately, that email never appear on my mailbox. So, if you don't want to give money to this bank, better you call HaloBca and request it directly. 1/5

I have been BCA customer for years and they have not been the easiest bank to deal with. However, it's just getting worse. Now they require user to disable accessibility setting just to be able to use their app. UNACCEPTABLE! It's MY phone and I have to be free to use it as I want to. It's practically blocking my only access to my account, as I live abroad now. I'm so done with this bank that I decided to close my account as soon as I'm back to Indonesia. Good riddance.

Hey! What's wrong with you! Been crashed and closed suddenly for 3 days already, you make all my financial needs in trouble! This is wrong and annoying! I need it to be fixed ASAP! Or else I will be in trouble with penalty, late charges and everything I need to pay with this app. How dare you! It turned out to be tap the off for link to Windows for the Accessibility. Never about the internet connection.

It's been a year since I last reviewed the app. Still disappointing that there is no English, but the most annoying issue is that you need to have your SIM in your phone to use the app. Aa a traveler I often change SIM cards and out of all this counties I have accounts in, this is the only one with this ridiculous requirement.

Currently, I am facing a really annoying problem in registration process... I can't get it done... It says my connection is having problem, while the connection test says the opposite... But, the most annoying part is not that, instead to cost my not-internet quota just to get through the verification process is the real deal in here... c'mon guys, can it just be done using internet? Like sending using email or whatsapp... I've really wasted some money in here!!

Not about the app, but this is disappointing that one of the biggest bank can't call me when i'm abroad while other phone number can, which resulting my problem remains unsolved for months. My mBCA blocked and they told me to use ATM but there's no BCA ATM on Australia, so they said they're going to call my phone number that's connected with my account. But until now, they never be able to call my phone number, and i tried to call my number with several other phone and it's connected.

Recently this app requires frequent verification which is annoying if need urgent transaction. Also verification will charge for the sms. My condition is I use 2 SIMs but registered SIM always active and located at slot 1 and data from another SIM. I contacted service center and BCA advised not to use 2 SIMs and not connect to wifi. How come in this modern time they advise that? Apps shall be more flexible and less rigid. Please improve your system.

Today my m-BCA suddenly can't show my q-ris to customer for payment. The 'button' is disapear/not shown. So my customer has to do manual transfer.. Other function still works well. This is very annoying especially on busy time when people wanna send money and you can't get it because the 'Bad Application'.

I thought BCA mobile was the most perfect and flawless mobile banking apps ever in Indonesia... but I was wrong. Today I wanted to withdraw some money by cardless (since I don't have the card). I set my order on the app, until I got the transaction code. Then I closed the app. When it's my turn, suddenly the app got crashed so I couldn't access the transaction code, that sadly, I didn't memorize. So there's no other way that I had to use my other bank card to withdraw my money.

The interface is easy to use, features getting more and more complete (good job). It'll be more convenient if we don't have to register every new account number by sms, and sound notification is annoying. Update: now we can add new account without sms, yeay. And more efficient features. Good job

What the hell is happening? I'm using my Samsung phone with Android, updated to the latest version, 4G networks and wifi working normally in high speed, but it says "Koneksi terputus, silakan coba beberapa saat lagi"? I need to transfer to another bank account and can't even register a new account number? Please fix the app. The problem is on the app, jot our phone or connection!

The bank never gives you notification when they will start maintenance on the app. A minute earlier, they accept transaction, showed green light and everything. Scanned the QR, and then it goes to loading forever, until you quit. Then when you relogin it says "system under maintenance". Simply useless and unreliable at working hours. You can'd do transaction in a broad daylight. And the worst thing is they misleads you and wasting your time.

This app was running well before, then I couldn't tf money between banks, I couldn't select the destination bank, then when I input the destination account number, the destination bank option became blank again, like i didn't choosen before. Bc i need this app for transaction online & faster, then i clear caches, it's didn't efect. I uninstall then reinstall, till i didn't verifying the data for the first time. The mobile number for the mbanking didn't change. Please fix glitch, ASAP, Thanks,.

I tried to login several times but it doesn't work at all. At first, there's no OTP code at all. The the next few days I have problem with the "internet connection" (even though I don't any problems with the internet connection), therefore I can't proceed to input the OTP code. I hope you fix this soon.

My bank account keep logging out by itself after some period of time, like every 2 weeks. Although I can always access it again after going through the verification (which requires some credit and the ATM card number), it become such a hassle when I'm in a hurry.

Its compulsory for me to update this app, but when i do, the signals are red all the time ,what is going on ?! Dont tell me to un-install and reinstall the apps,fix your bug & your apps before making a rules its compulsory to update the M-banking. As an additional, there is an error message 200 & 205, unable to proccess anything and auto quit on the apps, are you guys trying to complicate the users ,for real? M banking is supposed to make our life easier.

The app is good, but the customer services need improvement because when I was on a video call when registering account and she only waited for a while because it wasn't very clear and I had to put a headset on first, but the customer service seemed to be in a little bad mood and by using a rather unfriendly tone, please be friendly n patients!

Disappointed with the customer support, I can't purchase a single thing on google play. When I asked this to customer support, the answer that he or she provided was "If our system declined it, it means the transaction counted as a very high risk transaction", So, based on the customer support every single premium games on google is counted as a high risk transaction. Didn't help to solve my problems at all.

I can't log in and verify my account. The verification process always fail. I've sent the sms but after that the verification process is not progressing. The error code 103(2) about the internet connection and 223 about the inability to process the transaction always show up alternatively. I've been trying to access the app many times from dusk till dawn but the results are the same. My phone credit is available, I put only 1 SIM card on SIM slot 1 using the number I use for my BCA account,

When I try to create new account using mobile banking, after I send verification message then trying to input my security pin...i can't type the pin because the apps doesn't show the keyboard to typing in filling form.... I think it's a bug, please fix it ASAP... I can't wait till branch open because I also have some appointments and BCA give us easier way to create new account from mobile banking.

I edited this review since I have found a workaround for those who are unable to send verification message after a device reset. In order to register your phone you have to activate your mobile banking in other phone since the app server still recognize your previous device which is the reason why they did not reply to your verification request. I give the app 3 stars because while it work, I believe this is still considered as a bug which shouldn't happen. Same method applies to myBCA.

I've been downloading the app, but I got stuck on the progressing. Besides, my external storage has ran out. It needs more space to download the file. Then, I was deleting the app I installed already. Moreover, I also was deleting another file I stored on the external storage. Unfortunately, these didn't work very well. Can anyone help me?

Hi, I want to say, I have a bit disappoinment when I was planning to pay bpjs kesehatan. My screen just showed a white screen and an info/ tips to make sure we correctly entered the number.. Was it a bug? To be honest it has happened since three months ago more and less. My solution was, i reinstalled the apps, and i could pay correcly, however next month, the problem appeared again. Could you fix that bug? It has never happened before. My phone is Asus Maxpro 2. Thanks

It used to be one of the good Bank in Indonesia, but recently has problem with the application (inter bank transfer not working properly). I transfered and the receiver never receive the fund. Mistakenly transfer many times since the message said the transfer is fail. Contact customer service 1500888 for this problem and she said my mother's maiden name is wrong during data matching process and refused to help furthermore. Just asked me to call again when the information correct. AMAZING!

Apps suddenly decide to be unusable whenever I use wifi (light indicator always red), tried to re-install the apps but now it won't even verify correctly after wasting my phone credits to send verification sms. Bad, outdated, full of trouble.

It started well, but suddenly i can't do verification and it appeared error "internet connection has stopped" while my connection is totally fine. Been reached out my provider to check my connection so many times, they informed that my connection is fine.

Got stuck in the video call session for several days (even until I wrote this) when I tried to open new account. Already checked my connection, it's good, I've tried both wifi and my own phone network, but it always shows that the video call session is terminated and I am supposed to ensure more stable connection. So bad, what is the purpose of having an online account opening method when I still have to go to the office to finalize the process?

Very bad apps. Tried thousand times for confirmation through vid call for activation new bank account, but always busy or fail. In the end, i open bank account in another bank and its only took me only 15 minutes to activate my new bank account.

Update Feb 19 2021: Still one of the worst banking app in Indonesia. Other banks have much better banking apps than BCA. The app UI feels old and clunky, the connection is not stable. When you go overseas and change SIM cards you basically can't use this app. What's the point of mobile banking when you can't use them anytime and anywhere? Please rethink this major issue. 💩💩

I've tried everything, clearing all the cache and data from the app, updating the app, uninstalling the app, restarting my phone, making sure the registered sim is on the main slot, but it kept on sending me the verification error message (103(2)), even when my internet connection is pretty stable. Please help, this app is sucking money from my sim card just from trying to verify

I have no idea what was wrong with people who failed to register the app account. Mine is work smoothly and have been use this app since 2014. I even re-install this app everytime I change to a new device. The key is always make it sure your registered simcard is in Sim1 slot, and remove the Sim2 card while register it.

The CS is never available for video call throughout the 7days period of opening an acc online, from 6am to 8pm. I've tried calling HaloBCA and also contacted the WA number of BCA to consult the problem, yet they only gave diplomatic solutions: making sure the signal is stable, and also they said to always try to do it again throughout the 7 days period. I did what they told me to do, yet I'm telling you: it's not working. Pls fix the service. Thank you.

UI is not ok. I thought when selecting klikbca it will be opened on the apps but it redirected me to my browser. I can't check flazz status, NFC was enabled. BCA needs to change the system. I need to update my phone number when registering in transfering to other banks through klikbca. No other option

Agree with others. They spent so much money in ads telling the easiness of account opening. Yet, it doesnt work at all. Completed registration, but unable to do video call almost all day. The worst customer experience.

After I updated my ROM, suddenly this app start to bricking out. It only showed error code 106, to insert my SIM card. Wth?! And I cant reverify. It just closed after the error message. I reinstall but nothing happened, it stays error. I called your call center but they cannot help. Now I cant use the app anymore. My phone is redmi note 7. With ROM MIUI global 11.0.1

I've been using this app for many years. But recently this app tell me to re-verifying everytime I used it. Its very annoying. And the worse was I have to pay for every message, until I run out of credits. Please fix it!!!

They spend so much money on advertising the app and the "easiness" of online registration on TV and other media, and yet it doesn't work. They never answer the voice call, and I regularly try it throughout the day. The worst part of it is that the annoying ringtone with a very loud volume that you can't turn down. What a complete joke of a service.

I've been using this app for a long time but I dont know what is wrong, these couple months this app irritates me a lot. I have to verify million times even 2-3 times in A DAY when I only have one phone number in my phone. I mean what's that for?!! Please check on your system. It sucks really. especially when I'm outside and need that urgently. It used to be good so please correct what's wrong with the recent update.

Everything was working properly then someday ago the app suddenly force-log-out me. And when I tried to log in again, the verification process keeps loading until the app says my internet connection was cut even though my internet was working good. I already tried reinstalling the app but keeps meeting the same problem over and over again. Please fix this !!! Fixed. Thank you Now the same problem appear again... Why this app has so many bug ???

Suddenly got asked to re-verify my data after I update the app. Since then I cannot use it anymore. Need to sms verification but not even one sms successfully delivered, always failed. When I check the app, there is no permission for sms. That's maybe why I can't send any sms for verification. Is it me or anyone have the same trouble?

This app keeps telling me to do re-verification everytime since last month and it's very annoying. Please fix this. FYI I never switched my SIM card slot since years ago and this problem never occured before. It just occured since last month. So I suggest you to check this since I'm not the only one got this problem recently.

Im frustrated using this apps to be honest. It keeps telling you to do reverifications. It happens many times. Last time i checked, it happened 7 times within a month!! Its just overboard! Please do fix this problem ASAP. I dont even switch HP or reset my phone. It just happens times to times, including today! Its so disturbing considering ppl use m banking for practical reason, but this is not practical at all!

Please fix the problem, always ask to do reverification which is not so practical when you need to always input 16 digit of ATM card! We use the app because it's more simple, faster and easier. The app before update is much better, never have a problem.

Online registration is frustrating. I have been trying to videocall the customer service in order to finish the registration but no one is answering. Nothing is wrong with my connection. The worst online registration handling ever! Don't install, waste of time

Slow, app sometimes won't open or open two to three times. Sometimes the app even open on its own. When doing thing you have to wait for the little indicator on the screen to go green, absolutely slow. I have used several mobile banking apps such as mandiri, panin, and commonwealth, and sadly BCA mobile is the worse.

it's simple to use this app, but this app is always ask for update n slow loading, so i uninstalled it . the verification also didn't work, i tried it many times, but couldn't log in, then i uninstall it , n download it again. do i need to repeat it like this, uninstall n download it, the verification sometimes isn't working ? please fix it so this app can be use more comfortable. don't need to many updates , it's make this app lag.

Rubbish. Slow and keeps on prompting me to reverified the account multiple time.. this is the fourth time in a month. Sometimes transaction cannot be processed as it complain the indicator is not green even though it shows up as green. Wasted a lot of time to retry..

Very helpful app, make my life easy, but in my opinion, less market place, specially international. If local, good enough. And I hope in future, I can do switch, international transfer here. To send or receive from bank outside Indonesia, mobile. Thank you very much

The BCA mobile always require me to update the new version over and over again. When i tried to download, the download progress was too slow and heavy my phone a lot. It was last week that updated this application. But now it's said that i need to re update. Please consider it not to update it in too many times, as our phone memory is used for other things either. Thank you.

The old version is much much way better than the new one. I had problem to log in. Right away after I updated, this app keep asking me to input my card number and re-verification so often! The customer service says it because of my card or my cellphone, this doesn't make sense at all! I had an excellent experience with the old version. Please give us the old version back! Today I cant do any transaction again, it keep asking me to update! Seriously ? Update it for almost everyday ??!! Fix it BCA

I have experienced several times to update this app on this month. Moreover, the download was really slow, and sometimes it stopped, so i need to cancel and download again. There was no problem with my network connection, due to i have tried to use other apps, and it ran smoothly. The app itself, i found it becomes slower than before, after some updates.

This new updated app keeps on saying the data is not valid, so we have to re enter the card number over and over again. Not like the previous one. Better in appearance for sure, but no need la if it makes us need to verify a thousand times, time wasting.

When I tried to update couple of times it always asked for more space and I have uninstalled couple of apps already still didn't work. Then I decided to uninstall the BCA Mobile app, and download then install again. I did that 4 times with no success!! It says "Can't install BCA Mobile" something like that... This new updated version is annoying, frustrating and upsetting at the same time!! I can't even access the app now!! Ugh!! Please fix it ASAP!! We can't just go to ATM all the time especial

Using the app is enjoyable. But, your force update which hindering user from using the app is very annoying, especially when one is in hurry. You guys should make a reminder by when the app should be updated, so user can have visibility when they can make time to update it. Seriously guys, when one in hurry and need to do reverification, it's annoying.

Please if you have an update, just let user still use it, because it's not really helpfull if we need for something urgent and then i need to update than i can used it !! It was taking so long, and i need to remove some files, because storage wasn't enough !!

PLEASE FIX THE ISSUE! It's been 4 months since the last time I use this apps. Totally unusable till now, the apps can't even started, always force close on Android 10. Other banking mobile apps still run flawlessly, but this banking apps seriously the worst in handling the issues. Very very poor management from the bank.

The system for MBCA should be easy, user friendly & helpful. Instead, it's such a waste of time & energy - not efficient - when something occured & make you have to reverivy your number & reregister at the ATM so you can use the app for more other important transactions than just checking balance. And more..you have to go to the bank again to ask problem solving. I understand it's for security reason but it's such annoying, unefficient, troublesome for people to go back and forth to ATM and CS.

The app is very good but I got a point about the notifications,, for example,, if someone transferred money to my account, then why I don't get any notification message that I got money or transfer from an account,, it's like just to notify me,, And this something bad you have to fix it,, Thank you

Used to be my go to app, but right now it doesn't even let me register my ATM card number. I've cleared data before update to v2.20, updated it to v2.20, then the problem arise. It's already 3 days and the apps always failed to verify my ATM card number. EDIT the stars. Excellent customer service makes it worth. Although the app seems unstable with the green/blue/red light. But its okay

I have problem with sms verification from abroad. I had called Hallo BCA 2 times, tweeted them, whatsapp them since July 2019 and I did what they suggested but anything doesn't change at all. It sucks only my credit so I need to top it up all the time when I wanna try to do verification which is always failed. So, I cannot use this application from abroad and I am totally disappointed with BCA.

The app is working just fine, and there were rarely problems, so it's all good.. well, until we're being forced to update it to the new one everytime there's a new version released. We have the option to choose, as long as we don't see any need for new features, or has no bugs on our apps, i really wish we're not forced to update it each time.

Encountered some problems after reset the phone: 1. The app requires that the SIM card is in slot 1. Besides that the activation won't work and this confuses the user because the error message that appears is not useful at all (internet terputus. even though the internet connection is good). Swapping the SIM card is not very practical. 2. There is no backup facility. After reinstalling the app, all messages in the inbox are gone and there's no way to restore them.

Wait too long for the video call and the cust support who received the call also a bit unprofessional and either their connection is bad or their headset quality is bad. You guys should try and learn from jenius. They got it right. It felt smooth and easy. I made jenius account in 5 minutes while here i spend almost 30minutes

I use to open new account, when it reached the video call, no customer service representative answer. They mention the customer service representative available between 6.00 to 20.00. I call twice between 19.00 to 19.30 but no one picked up. I try to call the next day between 6 to 7 AM. No one pick up either. Gak sesuai sama tagline "buat apa susah" ternyata tetap susah. Anda seharusnya melakukan testing/ mystery shopper, apakah Ada agent yg available

The UI used to be very nice. Buttons and fonts proportion between height and width is very nice. But since a couple of versions ago, that has been changed. For example the logout prompt has very big "cancel" and "logout" buttons. The font used for "cancel" and "logout" is not proportional, to tall. That is only one example, I think they are in several other places. Overall the UI looks a little bit ugly. Since UI wise the application is very simple, BCA should put more attention to the aesthetic aspect. Btw, my phone is 480 dpi.

This is a very good app but the secure key makes it less easy to use than BNI's version. They restrict access to one mobile phone number and use a simple second security code so no physical key is needed to maintain a good level of security. Perhaps BCA might like to consider this possibility. However, in general, the app is easy to use and vary handy to have on my phone.

Can't use it after updated the app. so bad, I like the old version. please, if you're not ready to upgrade your app, don't do it. just make your customer get disappointed. if it's only me, maybe it's my problem. but after I read, through the comments section for the newest version, I know the problem is not on me, but on you. btw, I've sent email but no reply, thank you for your service xx

First, updated. The result of the update is app broken itself. Then secondly, tried to re-install the app. Now I got a looping process in registering/activating(?) the app. Can't use the app at all. Is there any way I could use the old version? I am working in remote area, there's no BCA ATM or any branches so please don't ask me to travel 90 km everytime I need to do a banking stuff.

When I need to re-installing the app I got problem with the SMS verification to the premium number/6988. Many times I sent its always failed. I checked my device, my card/telkomsel by emailed them the system said all activated (international roaming data, call &sms) since I work abroad I also need to make sure the network supported and the balance is quite enough for sending the SMS but still.. FAILED TO SENT.. I sent email to HalloBCA and did the step I need to re-check but nothing happened!!

sejak update ke android 9 hp dual simcard, tidak bisa daftar rekening transfer. Yes, I did as you suggest but unfortunately none of them are worked. I had the same problem with other mobile bank applications when upgraded to android 9, but after they updated their applications it worked. I read all reviews for this application and find out there are already lot of complaints but still no solutions. It looks like you have a 'template' answer for this problem and once again NONE OF THEM ARE WORKED

It's a good apps, it's make easier to transfer or checking my account balance. but unfortunately in the newly update, there is problem with adding new account number to transfer between account with same bank. when I try to add bank account numbers it's not sending SMS automatically, beside it's opening the SMS apps and stuck in there. I have to try more than once just to add one account number because it's often failed to processed when I sending SMS manually. hopefully it fix soon, thanks.

setelah komplain pertama saya ttg penambahan rekening, responnya adalah: "Setting dan Pilih Apps - Pilih Menu Pada Pojok Kanan Atas - Pilih Special Access - Pilih Use Premium Text Message Service - Pilih Message -Kemudian Pilih Always Allow. dan untuk bagian BCA Mobile -Pilih Always Allow." Tetapi tetap tdk ada perubahan. know how many messages i kept sending for 1 additional account? could be more than 5!! its not just complicated & annoying, but also wasting my money for stupid messages.

this app crashed a lot of times since latest update. either when checking in and out transaction or making transaction. it's just so annoying when you on half way in banking activity but got stuck for no reason and have to start all over again. so bad My Android's OS is 5.0.2 version by the way. and the suggestion given still not solve the issue.

this app is awful. saya sering sekali mengalami kegagalan saat menambahkan nomor rekening untuk ditransfer. even tho i have decent network connection, it still wouldnt work. the app keeps saying, please try again. i did try dozen times and the result? still failed. please fix it. buat apa mobile banking kalo untuk nambahin nomor rekening buat ditransfer aja gabisa? aplikasi ini tidak mampu menjalankan tugasnya dengan baik.

come on fix the issue. if this is what you call an update. let us go back to prehistoric ages.. this update is TEDIOUS!!! OR YOU WANT US TO CLOSE THE ACCOUNT?? FIX IT PLEASE first. the klikpay is not well functioning anymore second. so as thr m banking since i cant register new acc number to do further transaction. no problem for a long time.. but come on.. this is so annoying

Worst after the update, I try reinstalled many times but still wont install. the download bar don't move at all. many users have same problem, so i dont think it's my phone or connection internet. For sure its the App that still not perfect! Your response would be like, Pls call our costumer service, or email you, etc. That only fix the problem temporarily, wasting our time! that wont solve the problem permanently. U need to fix the app. and make it more friendly use. Pls fix!

I already re-install 3 times only in a week. The lamp indicator keep in Red. Nothing is wrong with my connection. Not only Wifi, even my mobile data is very good. It takes much my time to do transaction with this app. Please fix it soonest! My husband also has the same problem. We need to re-install once we need to do banking transaction. so annoying. Re-install makes our inbox is being empty. so we can't see transaction history.

Not intuitive, uneasy to use, lots of steps to do simple things such as checking transaction history and sending money to a new bank account. Transaction history should be able to display items from many weeks ago just by keep scrolling down, not by changing the date range which can only take up to 7 day range.

awalnya ini aplikasi useful banget. but lately, I had so many trouble with this app, gak bisa transfer, gak bisa nambah rek, its so annoying. and now I couldn't even get into this app, like for real? I did a lot of things hope it would work out but still, its not even getting better. please fix the issues!!

Aplikasi terlalu basic & kuno untuk bank sebesar BCA. - No point to pre-list account number to send funds. Redundant. Why cant it be direct? - Wait until green light to conduct transaction? Really? - UI looks chunky & old school. Reply: checkout maybank2u, hsbc, etc. Adding new payee can be done on one single user journey, instead of having separate flow.

crashes EVERYTIME I open it and had to close it from the multitasking and reopen it for it to work. Sometimes the blue light never changes to green even though I had strong wifi signal. The interface is outdated and looks like it's from 2010.

Unable to add transfer list. after reinstalling, unable to process verification. SMS verification of registration is received. It should be automatically continued to next step. But the pop up window keeps saying " the verfication process in-progress. Please wait for the process to complete..." and ended up with connection lost. My network connection is normal. I can even watch streaming video without buffering. Please fix this asap. I need to access my m-banking. Thank you