Barnes & Noble

edit: Your app is not working right. Can't click anything on drop down list. Keep getting Something went wrong error on main page. When I want to search for an item in store it says it can't find any store locations despite any zip code or city I enter. App is up to date. Basically useless app.

It never remembers my store location and half the time when I go to check availability at my store, it says my zipcode doesnt exist. UPDATE YOUR APP

Developers will avoid admitting to vibe coding, but there will be signs... 🫩

slow. lists don't show. cant see my wishlist or add to it. no Firefox "open in app" integration so I can't switch from browser to app easily. terrible app for exploring books or keeping track of what I want to buy. guess I'll keep adding stuff to my kindle libraries and order my books off of Amazon ugh.

Can't even sign in it's so broken

I am giving them one star because they had the book I needed. However before buying it does not say you will not be able to download your book. You can only read it on the Nook app, which is not supported on many devices or on Windows. I downloaded the app but when hitting "My library" it takes me to the browser, so you can only read it in a browser. Imposible to read if there's not internet connection. Horrible experience...

App has glitches. However, much information is missing when ordering from site. Just because a book is available doesn't mean it will ship in a reasonable time frame. I recently ordered a book on a Wednesday. I paid for expedited shipping (1-2 days). The book arrived on the 6th day. B&N doesn't count weekend days. But they also waited till Friday to ship the book. None of that was reported when making the order. Had I been told that, I certainly would not have paid for expedited shippin

Glad they have this app to help see if stores near me have the books that I want. The reason why this is a 3 star instead of 5 star is because your lists don't have much customization. They need to add ways to sort inside your lists like for examply sort A-Z or by price. My app has glitched from time to time where adding a book to a list adds it to multiple lists

how do you screw up an app THIS BADLY! Barns & Noble, I WANT to give you my damn money. I WANT to order books through your store. I CANNOT order them though, cause for some reason when I click on a book I have about a second on the books page before it takes me back to the search page. *edit- I uninstalled and reinstalled the app and that seems to have fixed most problems. The fact I had to do that is rediculous.

What is the point of the app? because it isn't at all helpful past the membership card, which when added to the digital wallet makes it even more worthless. How about an option to MAKE A PREFERRED STORE??? Whats the point of searching what items are available when EVERY ITEM I have to do a store look up? "Use the location icon". oh you mean the icon that takes me to a separate web page OUTSIDE the app, change the location there, but it does NOTHING on the app??? Useless as hell.

you want to be disrespectful confusing on purpose forcing me to repeat the same information 14 times I won't be buying anything from you anywhere at all again. that is so disrespectful. zero customer service. you speak to us like you're relying on us to be mentally slow.

Updated app now no longer shows any order history

Very helpful in finding books and other information. I enjoy knowing if my favorite books is in or in a different store. I definitely will use this for future purchases.

this sucks

While faster than before, the app is still pretty slow and has a terrible search system. I also wish the full membership reward amount would show up when looking at my profile. It's annoying to only see the first number with an eclipses.

very slow, laggy, cannot load order history or lists. utterly useless, and its poor utility actively encourages me to make online purchases elsewhere.

never works!

This app never works. I search for something and it won't load, and if it does load, it tells me that no results were found, even though it's found when searching the website. The app also doesn't save anything in my cart. Ever. Website works just fine, but the app never works. What is even the point?

What a useless app. It's laggy and it always crashes. I can't look at individual books without it logging me out or not letting me back out from the page. I have to constantly be closing and opening the app for it to work. Moreover, it's so slow. it can't complete a basic task without immediately crashing.

find

I love BN, but the app is useless. I can't browse nor buy. I need to use a browser app or be on an computer to make a purchase.

this is literally the worst app I've ever used. I am just going to buy my books from Amazon from now on and I hope this company goes out of business. this app is utterly worthless. It won't let you back out of some pages and you're stuck so you have to close the whole app by force quitting in and then going back in. after I do a search for a book it won't let me view the book because it keeps taking me back to the search results. this app serves absolutely zero purpose whatsoever.

yup yup yup yup

I bought 4 manga books for niece for her birthday, and I waited 3 weeks for it to arrive in the mail. they never arrived because Barnes and Nobles canceled the order without notifying me.

I bought a book, through Barnes and Noble but can't find it, nor can I see any help in the app to find it. Wasted money 🤦

the app was already kinda junk when I first downloaded it, but then it went down for like a month. well I finally get back to it, clicking the search gives me a blank page that's it, I cannot look up anything. its blank. I am unable to log in, I click sign in and nothing happens. nothing. I can change tabs, but it won't sign in, won't give me the option to put my information. this app is trash, literally a dumpster fire.

I thought the updates that B&N was doing to the website and app were supposed to be improvements! This app is even worse than before. It's slow and doesn't work right most of the time. Whoever is overseeing these "improvements" doesn't have a clue how to do their job.

this app is terrible

edit- after reinstalling it seems many issues are fixed however there is still the issue if the wishlist. I can access it now but I can't add it delete anything from it. since the latest update the app does not work well. I can't access the wishlist, can't access order history. I can buy books but it's a laggy frustrating experience.

Horrible order look up design. Takes forever to find any pre orders that didn't ship yet. And why don't we have the option to see purchases we make in the physical stores? With Target and Walmart you're able to. And how about prior purchases so you don't buy it again. Can't access my wish list. Can't access my order list. Doesn't show my updated stamps. They say they're aware of these issues and they're working on it. They need to scrap the app and start over. Liked the old app better.

I tired to open an account. after entering the OTP the app will say access deny

New app and web page are so filled with bugs. I wanted to filter the titles I wanted to add during the preorder sale but as soon as I add one thing the filter reset and acts as if I never set it. Also I miss the pages. The lack of pages means that if you click on a book in the app or the web page it goes back to the top and you have to scroll down forever to get back to where you were. It makes it very hard to look and books and order more than just one..

All I'm trying to do is buy a book. That's all I want - a book. The app starts by taking me to my order history. I can't get out. Then it redirects me to the website. I go to my cart, and it redirects me to a window asking me to cancel premium?!? I can't access anything. I can't search anything. I CAN'T BUY THE BOOK. Why have an app?

used to be passable but now it only loads my account. I cant search and I cant even click on a book. everything takes me back to my account. this app is less than useless. its a waste of space. is this how they force yiu to go in store to look for books?

has issues loading both in app and on browser

why does this app override my systems haptic feedback settings? please remove this or make it optional, I don't want haptic feedback between the haptic and being asked on nearly every new page to reselect my cookie preferences, I can't focus on any other features of this app. I'll check my account info on a computer instead this is too frustrating

Everytime I browse books, if I set any filters or parameter, it resets it back if I add to cart or add to wishlist. Even in the browser.

the Barnes and noble app was bad before the update. after, its even worse. takes forever to load if it even does load what you want. it barely works

This last update makes using the app worse. I've done all the typical things and nothing works. For something that is supposed to be convenient, it is a hassle.

How does this ap even work? It freaks out anytime you select a boom, you can't go back on certain screens (including the search screen), and my cart keeps resetting which is infuriating since I spent 20 minutes adding 3 or 4 books to it. Was this made by AI? it's terrible. The UI has to be one of the worst I've ever seen. Did anyone ever test this before rolling it out?

I rarely review apps, but the new update is so broken I feel compelled to let someone know. Half the time the app won't even load; You just just get "Something went wrong" and a button to "try again." If it does load, it breaks on a subsequent screen, or the screen loads part of the results and then the rest just freeze as grey box generic assets. The order history is atrocious. It's so difficult to track preorders and just visually unappealing. I've never seen such a downgrade before.

Fix the @%# app for months now it barely works. you can't pull up your wishlist, can't pull up your order history, the stamps don't update properly. you constantly have to go to the website to do anything on your account. Even the employees in the store were trying to help me and said it's been a problem for a long time.

This app never works right. Sure, you can utilize the search feature but if you click on something that catches your eye, it takes you back to your main search rather than following through. If that doesn't bother you, when you go to check your membership area, there isn't an easy way to get back to the home section. You have to click on your lists and go from there. Whoever maintains this app needs to be fired because it is so frustrating and not user friendly whatsoever.

Ever since the overhaul the app is near unusable. Cannot see my orders or wishlists. Even trying to browse books on the app is glitchy and frustrating. I've had to resort to using the website instead. At least before it was somewhat functional.

barnes and nobles take this new app design update and shove it. This update and the changes you have made are by far worse than before. sure I had a hard time with the previous version but I could work with it. now it's horrible. oh and the new shipping policy yhea no. I can't even search any bokk withouth the app either crashing or not loading.

Really bad app experience with constant crashing making it unusable if you want to look at a single product not in a list. opens by default onto a page that doesnt look like it redirects anywhere else. I just use my desktop and avoid the app entirely.

It's works about half the time. My wishlists have currently disappeared even though I'm logged in. Loading time is not great either.

won't open

The app has been super laggy and most of the time not working since the kast update.

Because of the changes to the app it is virtually impossible to track pre-orders. When the App is working it runs slow and takes up way too much RAM. I've had YouTube mini player crash because of this multiple times. Not the best book recommendations for what I read. For the love of Christ implement a dark mode! Why in the name of God do you guys need to track what I do in apps outside of this one. That's an invasion of privacy.

I know a lot of people have been having issues with the app, but after using it for a few days, it appears to work fine for me. Wishlist works fine and so does the search function. They may have fixed it with updates or the app may simply be more compatible with my device. I guess my point is don't let the low review score sway you, your experience may be different.

amazing

Terrible for pre-orders. It's never been perfect, but the latest update makes finding out what preorders have shipped or what thier release date is actually impossible. If the title is long you it will cut off. If it's part of a series you won't even know which volume you ordered, at least not through the app.

this app seriously needs a revision

way too laggy, can't do anything

They spent all that time updating the app, so we couldn't use it, and now the app doesn't even open. But hey the loading page is pretty so I guess that's the perk of the update?

Before they overhauled the app and website the search results showed if a book was in stock at your local store. Now you have to click into the book, click find stores, and enter your zip code for every book you want to see if your store has. There's no longer a way to sort by books in stock at your store. Also after the update, it doesnt keep you logged in.

The app no longer works, it's just blank white pages for every screen or I get error messages just saying failed to load.

Typically faster than the website, but every time I place a buy online pickup in store order, the store never receives the order, and I end up having to track down the books in store and cancel the online order.

this app used to work perfectly until they updated it 2-3 months ago. every time I go to open it, it always says there is an error and nothing wants to load. & whenever it does load stuff, I go to click on my purchase history and it says there is an error.

the app IS buggy, unfortunately. I can't make a wishlist or save things to the default wishlist. I can't even view past orders. It's very frustrating.

barely works. the only thing that works is the account page. when I try to search and click a book it kicks me out of the book and returns to the search page. Back button doesn't work either

The new Order History design is terrible. The old design was much better. The new design is harder to find books, especially if you preorder a lot, and you can't track individual shipments in one order. I miss seeing the books covers. It would be nice if the orders were able to filter by what has been shipped and what hasn't and if its a preorder.

I have missed a few payments for preorders over the last 2 months. each experience has been worse than the one before it. the link I receive doesnt let me get past the pay now button. the screen justgoes grey, tried different ways,all options gives a grey screen and doesnt allow me to submit or update the payment. I called and got told "there's no reported issue at this time" and wouldn't tell me how to report one so here we are. and now you've updated the app and cant fix payments there either.

None of this works. Hope this helps!

This app is non-functional. You cannot search, you cannot access your wishlist, you cannot make purchases. It used to work, but this most recent version is worthless.

One of the most difficult apps to use. takes forever to load and each update somehow makes it worse.

easy

Almost good. Updated look was much needed and much better to work with now. BUT one thing I noticed is that some products only appear on the B&N website but not the app which is weird and that's a pretty big thing

changed rating from 5 to 1, app works overall except when it comes to loading my wishlist (it never loads) or whenever I click on a book I want to buy on the home screen it won't load it either. what's the point of having the app if I can't access my wishlist to purchase from it?

excellent customer service!

It just doesn't load at all. I'm only met with a white screen every time I open it. I've tried with WiFi on and off: doesn't work.

love barnes!

the app was way better before they changed the browsing thing

This app is so slow and buggy! I've tried to click/tap on different categories in the drop menu and get nothing, the app is always giving error messages whenever I open the app, and half the time pages are in a perpetual loading screen....love the brick and mortar store LOATHE this forsaken app!!

when I open the app, it takes me directly to my account information, which is fine, but when I try to search for anything,or click on any link, it takes me right back to account info. how can I shop if I can't use the site?

Just start over on this app please. The interface is difficult to navigate basic commands when searching thru subjects, it is extremely slow, buggy at payment checkout which really doesn't make me very confident right now. If the bug fixes in May 2026 didn't help, your customers need a functional new app built please! I want to continue buying books from here thank you!

GET RID OF THE HAPTIC FEEDBACK. I can't tell if the app is actually good or not because I can't stand the constant vibrations. There's no settings to turn it off either.

the app currently doesn't even load in

Constant Issues. Lagging, glitchy, and now for the last week it has been down completely so I can't even easily order without going to the websote on my laptop. Ordering from other retailers now when I want to add to my collection. UPDATED TO ADD, after the update I can't remove items from my cart at all so cannot purchase what I want and again had to order elsewhere. Update did not fix issues! No wonder its 1.9 stars. Disabled so can't just drive to the store everytime I want a book.

there was nothing wrong with this app (or the website for that matter) until they updated it to a different UI. now it's laggy, buggy, and unusable. when u open it the app takes me straight it my rewards account summary and I can't go back to get out of it. I can click on wishlist items to go to that specific product page, but if u search for anything else it takes me back to my account. Its like they didn't even do the bare minimum of testing before shoving this garbage out

After the update, the app is useless. Can no longer track orders that are split into multiple shipments, searching is a disaster. Going back to the website, where its marginally more functional.

Love the store, hate the app. Wishlist functionality simply does not work. Everything I add disappears and won't show, though the number of items I have in each wishlist shows correctly, while the wishlists themselves are just blank. Why is this app so bad?

it terrible so slow

Update is horrible. order history no longer shows the book image or which books in the order have shipped. please revert back to the old version. it was so much better.

I am now unable to save anything to wish lists, I get an error message when I try.

love Barnes and noble. absolutely hate the new update. edit:07/31/2026 the app is once again not working. I've tried clearing cache and force stopping, I've tried turning off wifi connection, turning my phone on and off again and the ONLY thing the app lets me do is delete from my cart. not save for later, not check out. just delete items from cart. the new update SUCKS

Ever since the new switch the experience buying has been horrible. The app no longer lets you update payment method for order or even let you cancel your order. To cancel you have to go to the website and on the website you still can't edit payment method for your orders. Preorders when they get recharged when they ship out the payment fails if you used the new dumb shop method. You get sent a email saying to update your payment info with a link to update. Get rid of shop and go back to before.

Doesn't load. constantly get the "something went wrong". love B&N but the app is super frustrating because it never operates properly.

where are the devs? why are there this meant bad reviews on the operation of the UI and no obvious fixes being made? big bummer

horrible, unusable after update. First, it wouldn't let me log in. Now I've logged in it just doesn't respond when I tap on anything. I've tried to update my wishlists...it just sits there shows me a list (or rather photos of book covers) and won't do anything else. EDIT - After just completely uninstalling the app and reinstall it is working much better! Still a little glitchy but hopefully will work out with time.

This app loads very slowly and it was better about 3 months ago. I have also noticed my saved wishlists I've created before are no longer there, nor am I able to create any new ones either. There are other times I will want to look at the overview of a title only foe it to glitch and make me look it up again and repeating. I haven't placed an order, but would not recommend it.

Unable to Login, and I've been collecting books since I was in middle school on this app. I had to get a new phone, and now I'm unable to access anything because their app won't take the code it sent me, nor will it send a new code to try. Kindle is better. Luckily, I still have books on there as well, but what the fudge!

unable to open app, keeps crashing. cant trust it. edit: it decided to work after a while.

horrific since the update that shut it down for a month. now it's just unusable. B&N has billions in the bank, do better Update, with the very helpful communication from B&N to update my completely updated app, it's utterly unusable. The order screen is not useful, the ability to search for a book is non-existent. I maintain my initial review that this app was great and is now awful. Do better

Practically unusable. According to this app, I have no wishlists (incorrect) and my account only exists about 20% of the time. Using the categories to browse is impossible and often just never loads.

Not only was this app next to unusable before, they took it offline for months, only to return it completely unusable. I cant even sign in anymore, they seemingly didnt fix anything at all, Id give it 0 stars if I could

unusable, truly dont download if you value your sanity

I can fix my review after Barnes and Noble updates the app, but right now if I am signed in the app will only let me see my profile page. That is it! I can't get to the rest of the app or look up any book or anything else. Just stare at my profile page wishing I had a working app in order to see all the awesome books that I could be ordering directly from the app. instead, I use the web page, but sure wish the app worked.

very buggy app checking out randomly yields 'an unexpected error', sometimes works (ie you end up trying more than once to get your order in) and then the tracking button in the app does not work (only the one in the confirmation email is usable). this app is in URGENT need of extensive bug fixing!!!

Update 7/21/26: Can no longer place orders from the app after update - cart constantly says "please wait - updating shipping for your cart" and will not allow you to proceed to checkout. 5/7/26: Takes forever to load any search results, constantly crashes and logs you out mid-session. Having to log back in multiple times over the course of a few minutes is a common and exhausting reality with this. Very frustrating app experience.

The old version had no issue. The new app does. When you click on a book you like and you click on the barrier that says find in store. Then you put your zip code in it always no store and error. I tried with various books and the same thing always comes up. The old version of the app did work. could this please be fixed

I don't know what they did after the new update where they rebuilt the app, but this thing is literally unusable now. UI is just bad and majority of the features don't work. all my wishlist items disappeared and every time I try to make a new one it just errors. Apply this to basically every function in the app.

Couldn't log in, despite double checking that I had the right info. So I looked to see if there was an update. The update wouldn't let me log in eithed, but it gave the option for being sent an code. Great, right? No. Big red flag, access code failed to send. I was opening the app to buy something. Oh well....

Lots of bugs, currently cannot click on any books to view. It takes you right back to whatever page you were on, however, with no navigation option so you have no choice but to close the app. Pixel 9 Pro XL, Android v16.

This app needs a serious upgrade. It doesn't open to the main page, it won't let me click on books and instead backs up to the previous page. Can't add anything to my cart. Truely this app needs an overhaul or someone to fix the bugs. Id use it more if it worked. I live an hour away from a physical store so I either buy through the app or have to use something like Am*zon.

The new app is terrible. If I want to view my order history it now gives me a list instead of something clickable so I can't easily see what I bought to ensure I got the correct version of a book, nothing in my 'saved for later' is clickable nowso if I want to go back and read the synopsis or check the price to see if I want it I can't just click on it and go to that books page, I can no longer see the total of a book with my membership discount added because it only adds discounts at checkout.

app doesn't function. search feature won't let you actually see view any of the results, keeps randomly taking me to other pages and removing all buttons so you can't navigate away. even when adding something to cart, I can't see my cart to actually purchase the items. it worked (mostly) before this latest "upgrade" and I'm super pissed that it doesn't work at all. why have an app at all if it's unusable

I want this app to work so badly. it does not. I can never start a favorites list it's very very slow and at one point every order I placed while traveling was cancelled because I was far away from the delivery address. Sigh. Please fix it.

still a terrible app. when selecting a book, the app tries to open to the selection but just flips back to the page of selections. most recently, I was unable to login. deleted app and tried again. useless app. I just added the website to my home page and have been logging in that way. I would recommend to B&N to just delete the app entirely and start over.

the new update made the search function absolutely useless, you search for the exact title and it shows you 100 books that dont even have parts of the title you searched, nor is it in the same genre, its just pushing their "best sellers". wishlist is also useless, you click on it, click on the book, and it just wigs out and takes you back to the list. i thought it couldnt get worse than the previous version but here we are. editing to add you have to input your store, every. single. time.

This update is more glitchy than the previous version. It won't let me go back to previous pages or look at details for a book. If I click on a book it glitches & puts me back to the search page. If I look up something & want to try looking up something else, there's no way for me to do it. I've tried clicking my phones back arrow & nothing happens, I can't even click a back arrow on the top of the page because there isn't one... I hope it gets fixed because I loved this app before..

slooow... anything you want to do, you have to wait for it to update. I appreciate the pickup at store option, as there is one nearby, but sometimes it gives that option... then takes it away. Also, items show in stock, until the moment you go to checkout. Almost like the app is acting passive-aggressive.

new update sucks! the app was down what felt like forever then finally comes back up and its terrible! lags. can't load any books. I'm trying to pre order books for the sale today and nothing is working ! come on barnes and noble. you guys can do better than this!

they updated and it is somehow even worse than before. it's incredibly buggy and if I go back to browse after clicking on something, all of the the filters are gone. checking out and applying my discounts and rewards are a nightmare. the filters themselves are a mess.

As responsive as a dialup modem. Mobile site was so laggy doing basic browsing, I figured the app HAD to load faster. Nope. Switched from 5G to Wi-Fi, and no improvement at all. So frustrating even trying to BROWSE, that I abandoned my intended order completely. How is it this slow? Absolutely broken. UPDATE: now every single transaction I try to make gets declined, even though literally nothing has changed on my end. How on earth do you function as a company?

Love the new app! The old one was super slow and glitchy; this one is so much more functional. Hallelujah, because I love B&N and don't like supporting Amazon for a variety of reasons. The B&N web version has always been fine, but an app is so much more convenient. Yay!!!!!!!

The new app is much faster but I miss when looking at a book detail there would be recommended books based on the current book in view instead of just "more in this series". It was a nice way to find other books that could be of interest. It also prioritizes a membership overview (which should just be a settings option) on the dock instead of wishlist. New app could use some improvement. Apart from load times I liked the old app better

Congrats, B&N. I didn't think the app could get any worse but this new update proved me wrong. Its horrendous. It glitches constantly, won't save your progress when you scroll down the page and add books to your cart, it just shoots you back to the top. Even the new website is awful to use. Just change it back, at least I had my workarounds figured out with the last app.

ABSOLUTELY NOT! Put it back the way it was! I can't even get past my account that is now the first opening page and if I do it freezes or will not go back to the page before. I keep having to close the app and start over. Why change something that worked perfectly fine.

The app was working just fine for me but when i updated my app everything got bad, all it shows me is my account dashboard i cant look at anything then keeping having to close and reopen the app and would go to the homescreen but then if i click on cart i go to a page where it shows books but then my other buttons are gone so cant leave it, it was good but now its awful.

This app does not load any content 90% of the time, never stays logged in, forgets that you have a premium account, will not show your wishlist, and often won't show products, even though all of these features work perfectly on the NOOK app and website. This is probably one of the worst apps on the Play Store.

After weeks of waiting, I finally have the new app. Right off the bat it asked me if I wanted customized ads, that's a really bad sign. Second, the order history is awful. It used to show you every single book you ordered on 1 screen and showed the release dates for preorders. Now the order history shows the date and 1 book with a plus sign forcing you to click into each order. However, it doesn't show the dates for preorders and there is not even a click through to go to the book to find out.

What a disaster. I spent quite a bit of time moving my entire wishlist from Amazon to B&A. After the most recent update, all that work has vanished. I can't even figure out if this is really an app or just some, like, bridge to the website. B&N should look at Amazon's app some time. It just works. I cannot conceive of why B&N cannot figure out a shopping app. They need to fire their entire dev team and get somebody competent.

Very glitchy, constant sign-outs, slow. I see B&N reps have responded to bad reviews for years now saying they will pass along the information and work on it, but they clearly haven't. I've been using the app for roughly a year now, and it's just as glitchy and slow, if not worse.

The app was working fine for me before the latest changes were rolled out. I even tried deleting the app and downloading it again but that has not helped. Very slow, incomplete screens loading, I select a book to add to my cart but it refreshes back to my search results instead, etc. I guess it's just going to be easier these days to login through my laptop or go to the store if I happen to be heading to that side of town. Very disappointing that in 2026 this app has so many issues.

the new app finally loaded and it has lots of problems. 1) it sits on a splash screen for at least a minute with no indication it's going to open. 2) order history is limited to most recent with no way of looking back. 3) won't login and blames internet connection even though there are no connection issues. Parts of the app work, but too much doesn't. Fix this.

I want to congratulate whoever was involved in the last major overhaul of the barnes and noble app. previously the app was a huge slog to go through and would have infinite load times with no sense of responsiveness. This update literally changed the entire app for the better and is completely functional with a fresh coat of paint. congratulations again and thank you

I dont know what changes they made recently (~ July 2026), but the app no longer reliably loads things, such as when clicking on a book in a wishlist. ot just goes to a white screen most of the time. Did nobody test this update before deploying it?

The app is so so incredibly laggy and slow 🙃 Update: Still incredibly useless. The app logs me out and I need to sign back in almost every time I use it. The search function isn't showing results for anything, and it's also not showing the books I have in my cart, or the ones I have saved for later. Why even bother releasing an app if it's ALWAYS reliably unreliable.? At this point it's more stable and reliable for me to use the b&n website on my phone rather than the app.

I only downloaded this app because the website is literally unusable (won't even load most of the time). Unfortunately, the app isn't better. I want to upgrade my legacy membership, but get a server error when I try to log in. I searched "planner" and got ZERO results. I love the B&N store, but this is just ridiculous for a modern business.

Slow, broken, takes forever to load, add, or delete something out of your cart. Filtering doesn't work, search results are limited or don't make sense, and I can't swipe to see recommendations or pictures of an item. This app is a mess from top to bottom, and it's hard to find anything because nothing seems properly organized!

This slow, buggy app has one of the worst search and browse interfaces that I have seen in all of e-commerce. Search is fuzzy by default with no way to enable an actual keyword search or search only sale items. Results are cluttered with items that are unavailable in-store or online, with no apparent way to remove them. Filtering, sorting, and viewing options are all very limited. Customer service via chat is rude & unprofessional and would rather end the chat than admit an error and apologize.

WHY IS THIS APP SO SLOW TO LOAD! Whether it's opening up the app to finding a book/store location, the app takes forever to load anything on it. My current rating stands until I see a viable improvement in load times. *Update: App is still is as slow as ever and now I can't even place on order on the app without the order going into a endless loop. Tried multiple times to place an order and the app refuses to place my order. I guess having to order directly in-store is the best way to go 😮‍💨

Won't even allow me to sign into my account after countless password resets. What am I doing wrong? It just keep saying "your password has expired due to inactivity, please reset your password." Now I have already done that countless times. Fix it. Update: it's now fixed. Had to go online and do countless password and other fixes. I'll do another update when I get time. EDIT: the app is better and I'm liking the new interface. I'll update my review as soon as I can.

Love Barnes and Noble. But this app glitches so bad it's ridiculous. It keeps taking me to my cart saying there's an error. I try to search and it still takes me to the cart. I can't search for anything. It takes forever to load. And it signs me out repeatedly. I was trying the app because I couldn't get the website to work either. So hopefully this gets worked out eventually. I was excited when I realized there was a B&N app.

This is one of the worst store apps I have ever had the displeasure of cursing my phone with. Huge disappointment both in function and user interface. If I could rate it half star I would. It is slow, unresponsive, not accurate, constant bugs and worst of all...you have to SIGN IN EVERY TIME YOU OPEN THE DAMN APP. it is somehow WORSE than the website

App looked good but was a little confusing but the worst part. Was placing and order and seeing "complete" when it hasn't even arrived at my home but had only shipped. Straight up has me accusing my neighbors of stealing a package due to not having a way in app to click a tracking number or anything. This has got to be fixed.

The app is quite buggy and lags horribly. Also, you have to log in every time you open the app, which is just annoying. You also can't use your full password to log in if it exceeds a certain length, which is just confusing. Just to update, this is still happening after the latest app update.

It seems I'm definitely not alone in believing this app is a poor one. I have to log in every single time I open the app. I have to search all over if I select add to cart because it takes me to the cart even though I'm still shopping. Tried to look up nooks was a pain. And their reviews are terrible too. Immensely irritating i can't have my order SHIPPED to the store if I need it too. Why does it matter if the store has it or not. I could certainly go on. Not enough room for that though

What's the point of an app, when you can't log in? I downloaded it, tried logging in and was told there was no such email connected to an account. Changed mpassword, tried again, nothing. Tried to make a new account, was told the very same email exists as an account already. Tried as a guest to connect my member ID, can't do that unless I'm signed it. I have to ask was this app even tested before it was put on the playstore? I'm willing to bet the iOS version doesn't have these problems.

Now, selections in store remain reduced, at least in my subject interest. Just found this app. App is great. But shipping is horrible. I found and ordered 7 books. But could not ship to my address, a PO Box. So I chose in store pickup for the nearest store 12 miles away. But 4 of 7 were not available at this store, I would have to go to different store farther away at almost $6/gal in WA. No. Then at pickup 1 of the 3 was not avail. Only able to get 2 of 7 books I tried to order. Unacceptable.

I'm not sure if reviews are actually taken into account by B&N but this is my attempt. The app is fine, layout works, it just runs a bit slow sometimes and is a bit buggy. For example, it takes a while for books to show up in the cart, the prices to change when selecting the hardcover version of a book, etc. A feature I'd like to see is one similar to the website where, when scrolling through your search results, it tells you if it's available in your store or not.

Was supposed to replace the cafe app, won't send a "verification text" to allow me to order at all Guess I'll be taking my money elsewhere? Seeing as I don't have an option to give it to you. UPDATE: was told to contact customer service to fix my issue, and it has now been roughly 5-6 days only to be told "we forwarded it up, they'll contact you in 2-5 business days". Meanwhile the app updates and still doesn't work when sending a verification text, can't go lower than a star but I wish I could

B&N has replied to my issues, but I have already signed out and made sure I was signed in everytime. I have also scrolled down at the cart tab, and still do not see my Save for Later items. Tried to place an order yesterday, and it mentioned something about my email address, there is nothing wrong with it, because I have ordered with it before. May just try ordering again on a browser, if it persists, I will reconsider my options at B&N.

Tried logging in on multiple different devices, reset the password, uninstalled then reinstalled, all to no avail. The old app was fine, just update that one instead of creating a new one full of errors. @BN the issue has NOT been resolved. The issue is with the app, not the account, so there is nothing customer service can do.

Takes forever to load anything. I was trying to find books to add to my wishlist and just searching for 1 book was over a minute of loading time then after clicking on the book another endless loading cycle to get to the details. Tried disconnecting from wifi to see if that was the problem but after trying to go off my data, work wifi, and home wifi and still having nothing load this app is a complete bust.