Axxess HomeCare

horrible app so annoying you can go back to fix a error everyday you have to sign in

This app sucks, PERIOD.

Easy to use once you got the hang of it.

why when my notes are complete does it not let me sign out? The app is terrible and is the worst stress of my job.

won't let me add it to my home screen

for the life of me I can't understand why any company would choose this app for employee log-in...it's been over a half an hour trying to get logging in with no luck..remove from the app store it's absolutely no good

takes forever and several tries to login takes forever to load if im able to document at all. keeps telling the the note didnt update and to try again later! I wish my company could afford to use a better one.

This is one of the worst apps Ive used for work. Very clunky user experience. crashes and constant errors. the whole eTar section hasn't worked for 3months. Excessively wastes the users time.

can not add a password to get into the app

redundit charting! The chatting had gotten easier and clarified why so many what send like redundant chatting. actually much better moving forward

my name is Jacob, an aide with ICS, My experience with this app has never been good, I think this is d worst app i,ve come across. Not user friendly at all, doesn't open, very slow , n adds stress n frustration v after work u can't clock out , sometimes u can't clock in, Thank God we have coordinators who understand this n do their utmost to resolve issues. Mss Folasha, takes all her time to solve these issues with Axess. we thank God for her.

This app has been having problems and even though it says there was an update with a fix it surely was not. I still can't get into the treatment plan.

Always takes multiple times to log in or gives note errors. Otherwise a fair app.

I don't like it every day it take,s a long time to clock in and sometimes it want let me clock in at all last week i wrote down the time and the date one of the worker,s told me I might not get paid it,s not my fault the system not working right.

Unable to clock in and out. Horrible app. Gets me into trouble

Absolutely ridiculous. Never works.

so many useless messages and not easy to use

I just Started this app 1 week. not able to log on all week. Worst Home Care App.Axxess People cant fix it Either

I use this app for my employment and its been working terrible not sure whats happening to it.

App does not always show on the phone. iI more often than not have to locate the app in the play store and open from there. Even for there the app may still not function

This app doesn't even deserve 1 star. I use this app through my employer. To clock in and out for my client. Along with filling out my tasks for each visit with my client. When I login it says login successful. Then takes me back to the original login page. The says unable to get user data try again. I wasn't able to long in for two full weeks. Then this week It would allow me to login a few times. It's very inconvenient and making many issues between my employer and myself. Needs fixed now!

I have nothing, but trouble when trying to load this app to be able to clock in and out with it for my job. I have been having issues with the app for over a year and I have informed the office where I'm Employed, but I get No response or a response that they don't have anything to do with the technical issues of the app..... Takes anywhere from 5 minutes to almost 15 minutes, if I'm lucky, to even load and sign-in! Frustrating for sure!

it would be nice if it worked consistently, have to log in every time with email and passcode which I've accepted and gotten used to but now it's not letting me log out and saying there's a bug that developer has to fix before I can use it again:: update, each "upgrade" brings new frustrations. I can't look at my prior visits or important client info

100% Mobile Innovation!

Best home care app

this app is dog poop. It only works half the time. it is a waste of time and computer memory.

good

it doesn't have my task sheets...I can't fill a visit note...the only I can do is clock in and out...and tells me unable to find user data...I cant even clock. in at all now

1st time using, get to my 1st clients house and I keep getting an error saying unable to get user data try again. I've reset my password twice already

they can't find data from the app itself!

DO NOT GET. Absolutely terrible interface and horrible program. Always crashes and you can't even access all parts of the chart through the app, making it less than worthless. tech support is zero help with anything, after 2 hours on hold and 4 people I HAD TO FIX THE PROBLEM MYSELF. Ive used many different charting apps and this is sooo easily the worst. zero stars.

I would give 0.. can't ever log in..shows not in clients area...many problems over and over, and not fixed.

This app is very horrible! I don't even know why companies choose to use it .🙄

it crashes and won't let you in all the time. It causes problems clocking in and out

it doesn't let you login to clock in or out for work🚫

Axcess apps always repeat log

Always having trouble with not being able to clock in or out.

Doesn't work most of the time for me.

I have really enjoyed working with this company.My patient is a good person.

great

this app is the worse app I have ever used. it is constantly having issues with clocking in and out. I have used this app for a little over a year & teo only have it working a few times out of that time frame. the notifications it sends has spammed my app and my email and has nothing to do with my actual work. at this point in time I am unable to view my clients careplan or my schedule. the numerous notifications/ meassages again are ridiculous. companies should not use this app.

it's ok

Terrible

this app is good when it works, which is not often or reliable.

I have had to use this app to clock in and out every workday for the past 3 1/2 years. This app is the worst functioning and most malfunctioning app that I have ever used in all the years that I have ever used apps!

horrible

Too much worried and Too long. l hate you

Access app has been removed from this device, it is need urgently for my report at work.

the ugly one

Frequent trouble with app buffering, being unavailable, slow...

I have so many problems with this app. Literally one of the worst apps.

This app does not always perform well. Sometimes, it freezes. I have experienced it being bad after immediate updates. The plus to the app is it is simple enough to use when it is working properly

Not Compatible with Motorola Razr+ 2024 keeps switching between landscape and portrait mode when trying to complete a care plan. please fix.

So, I have been clearing the cashe and uninstall and reinstall the app and, lately the unsecured icon has been reappearing again. It's been taking so long just for me to log in without the icon appearing again.

This app is terrible. I'm forced to used it for my agency. There is no support. I tried sending an email to what was provided on this page which received an automatic reply saying I wasn't going to get which received an automatic reply saying I wasn't going to get help.

it will not let me open the ap

The location on this app sucks!! I tried several times to clock in IN my clients home and it kept saying I wasn't there!!! WTH? So I don't get to say I'm there now that I can't clock in there?? Fix this bug!!

Only works part time

Suddenly not working, tried clearing cache, reinstalling, working through with IT, etc.

Very good Thanks You

Good when it works. I have to sign in 2x with email,two different screens then tap "ok" then I have to enter my passcode! Then I can pull up client. Then clocking out after client signs- then I sign and complete. "Successfully signed out of EVV" BUT that's not all! Another signature screen THEN clock out. So frustrating!!

So I had to install new 3.7.0 for it not to work 🤔😡

It's not allowing me to do daily tasks not allowing my clients and I to sign out. Smh

very easy to use

It always gives me problems

EVV clock out/ complete visit has been down for 2 weeks with no sign of repair or return to functionality.

App doesn't work to clock out worked great before now doesn't work at all

Dont work...no update

After they updated App it has never worked on my phone. Worked great before, now I have to fill out time sheets. They have been aware of this situation for a month, nada....

Always freezing or causes phone to freeze or reboot. Offers option to save login, but doesn't save login. As many bugs and flaws as their charting app.

Have to log in with email/password Everytime instead of just my passcode, biometrics isn't working and my login screen looks nothing like the app!

Terrible

They can fix it after the last update, you have to enter the email and password, it doesn't save it, I have to log in more than 4 times a day for each patient, it's frustrating. Thank you

Have to put my email and password every time I open the app. That's just not efficient

Keeps kicking me to the google website then back to the app

It doesn't keep me signed in. And then in middle of the night I can't even log in. Says that the system isn't working.

Half the time it works & half the time it doesn't work. What's worse is that it may start affecting my pay because I can't clock in & out. Insurance companies are cracking down on this. So how can this issue be resolved?

Great app

It will not download

Awful, worked for a few weeks, now not letting me sign in. . . . Zero 🌟

Have problems saying I don't wifi

App works on the week days but then on the weekend when no one is available at my employer office they say unable to log in y'all can't do that we have to log in and out every day on are shifts only happens on the weekend now I can't redown load it fix it the problem please

CAN'T LOG IN

Works when it wants to...

Perfect

I used this app for work purposes only and since we've had to update it. It's saying it has a bug will not let me view customer care notes logs me out telling it a problem with my battery its a new phone. Unfortunately as its American we have issues contacting them not professional

App worked for one whole week now it's saying my email and password doesn't match to log in. Wish I could leave no stars because is a huge inconvenience.

I love this ap. It never fails me

Keeps logging me out and then erases all of my charting even after hitting save and close!! It has done it multiple times just this weekend! Fix this please!

My experience is awesome

Great app!

Wonderful

Clock in not working

I am having problems clocking in and clocking out the app keeps on taking me out of it when I try to go to a visit my patient let me do anything

Can't clock in at all this weekend the app just keeps closing says its bugged ugg

Doesn't let me clock in or out. Every week happens when need to work.

Won't let me sign out,doesn't even allow me to reach the place to sign so it looks like I didn't clock out! Funny it worked fine in the office but just not in the client's home! Making me look dumb,constant texts from office staff fixing my visit notes when it just won't let me sign out! After 16 hour shifts it's the last thing I need!

I have to use this app for work And it is easy to use .

Not working. I can't turn my notes in...keeps saying BAD GATEWAY

Great when it works right

Easy to load and use

Always having issues not good especially when trying to do this for work always glitches tried deleting it redownload it uhg

Working as a care provider, I've found the business interesting. The only thing is that Google map does not show location. What is that?

cant get help when need, staff wont help if theirs a computer problem with the phone

I am UNABLE TO CLOCK in and out since last week. This issue has not been resolved. I called the company 3 times.

So much could be done to make this app worth it. Get no help from customer support either. Emails unanswered and no longer able to chart in app. For all the systems I've charted on, this one is the worst.

Can't log in if not at client's home. Sometimes have to pick up client's prescription or groceries before getting to client's home. It would be helpful to be able to log in and give a reason for not being at client's home like we can when we clock out.

Annoying as is everything now related to healthcare. More and more time wasting "features" as time goes by. They expect healthcare workers to spend ever more time on devices... At some point there won't be time for patients anymore.

I have problems when I am out with the patient to sign or clock in or out for my second session

It is easy to do and convenient

Times it doesn't work right, and freezes up, I have to use it for work. It not my choice

It takes a long time to clock in and out and the app closes out while you filling out you timesheet not good

Garbage. I can't even reset my own password and am locked out.

It has a terrible time tracking my gps location, constantly having to have my managers start my visits manually, also sometimes it wont let me view daily living tasks, other times it randomly boots me off and forces me to relogin, its the worst when it boots me off in the middle of a client signature and just shuts off. Then the client sometimes has to sign 2 or 3 times and so do I.

Was doing good until they had to update the app now its horrible not working. I havent been able to clock in for 3days now, how will i get paid with now record smh

I didn't like at first . I don't like however don't like that you have to answer the questions on both shifts the question should be different on the second shift they should not be the same questions on the second shift as you do different things

It really suck an doesn't work half time

🤔 jobs are being lazy at the office keep regular paper time sheets and no I don't want no damn update I'm not taking no more apps off my phone for an update

Excellent charting tool!

Very easy to operate

Many problem because, It often tells me that I am not at the client's address.

Unable to load schedules on 2 android devices but on the iPhone schedule updated right away. This app used by health care provider has all kinda of problems.. just read the 1 star ⭐ reviews

Some days it won't let me clock in and most of the time the location doesn't work . I really dont recommend this. It give me stress with my job.

Stressful and does not work half the time. Axxess tech support basically does not exist. App makes you dread going to work because you have to spend all day trying to prove to your employer that you worked that day !!!!!!!!!!!!! (Bet Axxess does not post this review !)

If I could, I would rate it half of a star, the app is completely confusing, one day, it'll let me clock in, and refuse to let me clock out the same day; or vice versa (doing the opposite) I wouldn't recommend this highly for anyone.

App wont let me clock in or sometimes out. It keeps saying im not at clients home. This app is useless

It's sometimes want let you sign in or out.

It is always loading. It never works right. There is always some kind of error

When I try to login, it says unknown error every single time.

i can no longer use the fingerprint feature on my phone my phone was running fine until my work had me install this app now i cant even get into my bank account or anything that i use the fingerprint with

the app keeps crashing when it tries to use the gps