Spring Health

Very functional and easy to use. Makes choosing a provider/ therapist a lot less stressful.

I do not get to choose to opt out of cookie preferences. I do not want to be forced to receive marketing ads but you are forcing that choice on me.

Constantly having connection issues and interruptions that cause you to be late for appointments. You are forced to sign up for klarna credit card to pay for missed sessions which should be illegal. The selection of doctor's is weak and the app is practically unusable. Do yourself a favor and avoid spring health

it's not easy dealing with the company when in crisis

Best Support I've received without judgement. I have always been misunderstood and they really get "me".

Spring Health's process for getting a superbill for insurance is near impossible. It's a convoluted request process and even when it does get processed, you can only view it via the mobile app, but not download it or take a screenshot of it. I do not recommend Spring Health if you need a superbill.

I had 3 sessions with a provider who ignored everything I said in favor of her idea of what I needed, talked over me, insisted that I needed much more intensive treatment than I thought, and generally made me feel insane when I was already going through a hard time. I complained to Spring Health directly, and they offered to remove ONE of the charges, but not all of them. So now I get to pay 2 copays for the honor of being terrified to seek help. Don't waste your time, money, emotional energy.

This is an amazing option for virtual mental healthcare. I've struggled finding a good therapist, and a psychiatrist that cares. I was lucky enough to find both from this app. I highly recommend it. Spring Health really cares.

Spring Health provided me a wrong address for my therapy session. Upon arriving to the location, I couldn't have my session as the therapist was somewhere else. Wasted my time, energy and effort. Not recommended.

Easy to book but wish therapist would have convenient hours and days.

if u have HRA BluAcess/PPO w BCBS MN or AL thru targ or sumthin:'. 🤟🏻💞🥺😂 🧠🧠 bug brain, cool peeps an cheap as hell w or without that plan/coverage typ, sooo grateful 🥲 for this team their app, and fluidity in care of ppl? only gripe, i hear spring pays my docx like scraps just like the scammy Mentalist app aka talkspace n better help, pay my girlies and boys their oaties worth pls bc healthcare is invaluable and should be free n u overall universal ♻️♾️, proactive, AND comrade-y marxy

The app itself worked well, except the notifications, never got them. My issue is with this company. My therapist never really gave me new advice or generated anything unique. I started with a coach who who had no clue, so she referred me to a counselor. We also had issue with the counselors changing appointments and us getting charged. They bill minors, not the parents. They argue with you and say you'll go to collectors. I paid our copays as I got notice, if I got notice. Read other reviews.

Terrible experience. The person I sat with was so out there talking about spiritual, inner body outta body what?? seriously I felt worse after I left and will never go back or recommend it . Get real help from a real Therapist!! Dont waist your time. These people aren't professionals! I think their just some type of social workers with bad tempers if you disagree.

app is malfunctioning and cannot click on accept terms and conditions icon therefore not allowing login.

Customer service involves talking back and forth with an ai for a few days, and when they respond they aren't anywhere near as understanding as betterhelp or similar services. The in app messaging between clients and their therapists is also rather bad. If they could make that on par with betterhelp it might be worth using, but for now my mental health at least is actually better off not dealing with this. So, 1 star because I would rather not use it even when it's free.

I was locked out of my account because of a outstanding balance. When I tried to log in to pay my balance, it says I don't have access to my account. This is terrible for someone in my situation who goes through medication management. I switched to springhealth because of a switch of insurance. Thankfully I have enough medication to hold me off but this comes to show that money comes first and then your health.

There used to be an Add to calendar button on scheduled appointments. Please bring this back, and ideally prompt members to add the appointment to their calendar immediately after booking.

I'm a 39 year old disabled adult diagnosed with autism & schizo-affective since childhood, who got referred to this corporate board of quacks through the big corporation I struggle with appeasing daily over my mental health problems that have always been an issue with holding jobs, got sucked into a relocation scheme to Arkansas for this company, and of course it's all virtual and they cannot prescribe any real medication such as Aderell like what my old doctor prescribed that used to help me.

The therapists on this app have all been horrible and will straight up misrepresent their skill sets in order to get more patients. I had one who said she knew DBT on her profile and gaslit me to say she never put that on there, when I saw it with my own eyes. My most recent one used junk therapy techniques that do not work. The therapists you find on here are truly bottom of the barrel. Find someone associated with an actual practice to help you. This app is a waste of time.

It's just okay.

They got me for almost $300. I made an appointment and had coverage through my employer. They tried telling me I had a no-show, which I absolutely did not. When I scheduled the appointment in question, I still had a free one available through the sponsorship. A month later I receive a statement saying I owe. THEN, it was instantly reported on my credit report! Terrible. Be cautious.

**** 5 star service **** 1 star issue: Therapist are amazing but hate that my app won't remember that's I've accepted face and fingerprint recognition 50 times and it's a scramble to log in sometimes. Galaxy TriFold Hopefully this catches your attention to fix it and I'll update the stars!

very great service, good for people with busy schedules. over all a great app and service

I have had great success with the app and with Spring Health in general. I am able to fill out my check-in without any issues. also able to log on for my appointments and have my sessions with ease for logging in and also for the actual feed during the appointment. only had connection issues one or two times and the video would lag but for the most part the audio would stay connected so we could still communicate.

1st virtual visit, and I like it so far.

its been helping me to overcome alot of sruff

awesome as always

The app is very easy to navigate & set appointments with!

She is very helpful and knowledgeable

The update has broken the app. It won't open, just goes to a black page until I shut it down.

worst app ever! first appointment i couldn't connect. Called customer care and they tried to help but nothing worked I had to reschedule. Second time I had nothing but website errors, email link didn't connect, zoom calls were feezing and the app just kept loading over and over again. I tried to clicked on all links that were sent but none worked, even restarted my phone. Finally after 30 minutes it did connect for it to freeze up again. My therapist ended up just calling. 3rd time same problem

It's was cool.

The app is loaded with bugs. Video appointments frequently don't work. appointments fail to schedule or be cancelled. Worse than the app itself is Spring Health's bench of therapists. There is a plethora of disengaged or unprofessional providers in the app. This includes providers who diverge into personal conversations. Providers who are judgemental and refuse to provide care based on your personal circumstances. Last, most providers on app lack any kind of ability to direct care.

I was thinking I could call in and get a little guidance about the problems I'm running Into lately. but it's just a huge list of questions followed up by a list of people who aren't available. so it doesn't seem like I could actually get any help from this when I feel I need it.

Attempted to sign up. Once I agree to the terms of service I get a black screen. Updated, and restarted and still won't let me sign up.

clean interface, easy to use and book appointment

I had 1 appointment with a therapist and that went fine. but I have been jerked around ever since with cancelled appointments and them just straight up not showing for my appointments. I have now deleted the app and unsubscribed from emails. not please with this service at all.

Booked a couple therapy appointments. was told to book Psychiatrist appointment through app. it gives me an error. I update the app. Still an error. App steals my data then doesn't do what it's supposed to. I am now falling behind on my mental health goals because of a coding error. when I attempt to get help. I was disappointed to be greeted by an AI chat bot that sent me in circles. I am unsure who thought having an AI in a therapy app.... Seems so disconnected with mental health 😕

They tell me they have Therapists who specialize in ASD,give me a list of them.i research them to find out they don't even work with ASD. Their app is incredibly buggy for video appointments the provider would say lets just use Zoom instead. I also noticed they bill a $130 MORE a session than my previous in person therapists! They would never find me an in-person provider.. I understand why now. In person separates their ability to control all aspects of your therapy.

this app keeps making appointments without my permission and then not telling me about them until it's too late, then threatening to charge money for canceling the appointment late. I have called and emailed and nobody will speak with me about this. if someone from spring health will contact me like an adult, I'll change my rating. signed up for therapy and now I'm even more stressed tf...

very easy and the app is very informative

The app is awful. It's not easy finding what you need. Also, video appts are terrible. There's lots of technical issues. I've waited for a month to talk to someone and when I finally got my appointment, the video was messed up and the doctor just said, "having trouble, reschedule." I need help right now. it's insane to me they would think this is a good setup for people struggling with mental help.

This App is horrible.

Just tried using it a few days ago, scheduled it for today, find out I have, "no upcoming session" when I go to lunch early just to try and answer it or whatever, what a waste of time

can't see what I'm typing in chat because the keyboard hides the text box. also the phone navigation bar at the bottom covers half the action buttons. it's just not a responsive and accessible app. can't check in on the app, only on the website. the back button takes you out of what you were doing when it should take a different action instead. should have day name on appointment date.

Great app very helpful & easy to use it's perfect

horrible experience!! by far without a doubt the most unprofessional mental health services I have ever participated in. you know it's bad when friends family and co-workers notice a serious decline in your mental health. and this is why you're participating in spring health. it is a very unprofessional free-for-all of contracted clinicians. that can't do it on their own locally. that within itself says a lot. Even one of the clinicians I was seen by said she personally didn't like spring health

great service! flexible schedule. Love my therapist.

Easy to use, very helpful, and the people are always amazing.

So many unexplained network errors even while connected to strong home wifi. many times the appointment time communication is confused between provider and patient. so much could be better with this app.

App makes it difficult to find an inperson therapist. I'll set the filter to look for in-person and it'll still show me virtual only therapists. Even when it does show me in person therapist, they're like 30+ miles away. There needs to be distance sort by filter

Easy to book, but I dont see tools to communicate if Zoom doesn't connect properly.

I do not care for this virtual therapy at all. However, this is the only option for mental health issues my insurance allows. I have no complaints about my doctor and counselor - they're both wonderful. However, my doctor is not allowed to prescribe certain medications that would be most helpful. I will not continue with my insurance carrier (BC/BS), but find another that allows in person visits.

Helpful

Great resources!

Seamless experience

Love the help that they offer with so many options and flexibility.

STILL doesn't work with Bluetooth headsets, has no options to set audio devices and forces use of the phone speaker during sessions.

easy to find afternoon times

I absolutely love spring health! t

be very leery of using their crisis line they're supposed privacy is shared with any and all employees related to Care navigators and managers.. how do I know? I just found out and I asked them! and they confirmed it!! so when you're calling and you think it's just between you and the person on the phone. That's not even close to being true... My care manager caused me trauma unintentionally... And because I mentioned it on the crisis line. Now she was aware of it throwing it in my face...

Had a 15 min med management appointment. Dr. Mercedes Rodriguez-Suarez was 10 minutes late and only gave me 5 minutes tops before she kept saying that she was running late and had to end the call and just to move forward with what meds I had because, essentially, "Meh, let's see what an increased dosage will do." Online telehealth is already a pain for me, so this completely halted my care and diminished my trust with other providers. I was refunded and the care team was great though, +1☆

Video chat is always finicky, and I often have issues when trying to have therapy sessions. The app stopped working completely today (7/14/25). Other than that, the app is great, and I love the services provided.

There is an issue with biometric sign in. it keeps going in a loop , when you use biometric it goes right back to the screen. it was not doing this before and just started happening. on android at least. I have taken out the app an installed it again. I entered my phone, manually and it times out.

tech issues

so helpful

Excellent! Easy to Please Specialists!

The app is user-friendly and also you can look over different people to whom you can connect with. I had no problems picking out my counselor.

The providers that they connect you with are unprofessional, unqualified and hurt my health progress to the point I had to cancel all appointments. I would definitely NOT recommend Spring Health if you have any major health challenges. I was denied a claim because they did not get my paperwork done in time. They had over a month to complete a 4 page form for my employer.

Benefit is offered through my employer. Made an appointment and app force closes, will not work on two devices. Un-installed and re-installed, still doesn't work. No way to log on thru website. Huge waste of time!

it's really hard to go from one person to another inside my account.

terrible

definitely a great App I would recommend it to anyone...

keeps closing everytime i try to open it. have to keep Uninstaller and reinstalling

best thing ever

works great

Great app to help you find a good therapist/counselor. It's simple and easy to use. I felt like scheduling my appointments and using the app for video calls was pretty flawless compared to anything else I've used.

So helpful! Love Spring Health!

terrible app. they are charging me appointments and the video and audio don't function. I will be seeking a refund.

Carla mullan is to me the most fantastic therapist I've EVER HAD i feel heard and she's so authentic I so appreciate her this is a blessing to have her as well as this service

the springhealth team that I have been working with has been phenomenal the understanding

I like how user friendly the app is with very clear tabs for different functions. I wish there was an easier way to swap to my dependents information within my account. I also wish there was a landscape function for virtual sessions so I can use my tablet or laptop.

Tamika has been above and beyond what I expected really understanding and provides a safe space

I have had issues trying to use the service to share with family/dependents, other than that pretty easy and accessible.

easy to use

video quality is so bad tho. app is easy to use

I am impressed. My therapist listens to me and gives me real feedback that I have found very helpful.

easy to use. wonderful therapist

I've never been more grateful for an app like this, so far it's helped me tremendously. Thank you!

After 2 wks of going through the list of hand picked people based on my needs, I went back and forth between two people, I went with my instinct that kept gravitating me towards the individual I chose and I'm so happy I did. After her introduction I knew instantly she was a great fit for me making my initial nervousness and fear non existent. I feel comftorable with her knowing the amount of work to be done I have my person. 5 stars would recommend.

Impressive experience so far!

Ghost by therapist multiple times, never got to talk to anyone and the app kept recommending the same person who ghosted me

This has been a great service to use so far. I'm thankful that the employer provides these services!

wonderful

Continues to he the worst EAP support product I've seen in 20+ years of mental health and HR experience. Try to continue service through your insurance and providers are told they have to go through the app which charges more than local rates. Try to use med management in the 2nd half of the year and you're out over $300 for a 20 minute call with a nurse practitioner. Horrible

Too many updates. Update : less than a week since I wrote my first review and there is another update. Each time I need to update the update and login again.

Helpful and Convenient

Great service, great program. Make your mental health a priority and live your best life.

Guided meditation suddenly feezes.

Easy to use app for finding the right therapist, booking and rescheduling appointments.

I found that this app did more harm than good, the therapist I got matched with didn't seem at all interested in listening to anything I had to say and appeared to have her own agenda.

Said my insurance fully covered my appointments, but after 2 appointments that were each less than 10 minutes long, I suddenly had a $60 bill that they consistently emailed and texted me about. Greaaat mental health support, totally didn't just make everything worse!

wow! so far puts better Health. shame so easy to sign up. even easier to book an appointment. all the parts of the app actually work and I like the little descriptions for each person. a few good additions would be a time a reference for how long they've been in the field and what degrees they have and from where. also an ability to save more than one therapist that you would like to try to make referencing easy. it'd be nice if it was a bit easier to find a specialist not just general ect

Ghosted by multiple therapists and now I can't even log into my account because it's asking for a verification code it never sends. Worst provider I've ever had the misfortune of working with

Just another basic tech company doing the cash grab with basic therapists. Paper records are the only real way to respect privacy now. You're lying if you think you can keep it from being compromised either intentionally or through natural human mistakes. It's just a matter of time before it gets exposed or purchased. Nothing involving conditions, reasons for appointments, or visit notes should ever be digital. Provide your clients with the option to opt out of electronic records keeping.

Easy to navigate, find therapists/coaches, book appointments, etc. Has in person and virtual options.

Can't open the app anymore. It states "invalid app detected" then says to go to the Google store. I've uninstalled, reset my phone and reinstalled and still no luck. So the app is useless until this is fixed. Samsung Galaxy s24u ultra - worked perfect until recently.

They don't provide any way to communicate with or send records to providers. The care team actually told me to email my records until I pointed out that email isn't HIPAA compliant. They had me use Proton Mail's secure messaging instead, but I guess if you don't have Proton you have to use fax. They also do not respond to emails anymore. I had to call multiple times to follow up on emails. The app's chat feature only takes you to a very dumb chatbot. It's also concerning that they use Zoom.

Edit #2: 9/5/24 The second update today finally fixed my login issues!! Thank you so much, Spring Health tech crew! (I will update my review properly when I have more time to type.)

I have been using it for almost a month now and it seems easy to navigate. I'm happy with it do far

It's easy to schedule my mental health / therapy appointments with this app, even across different types of providers (therapist vs medication management). Spring Health is also covered by my insurance through work. Those are my biggest obstacles for mental health treatment, solved!

A great management tool through my insurance. It's nice to know I'm within network and branch out to professionals not local to my area.

Quick and easy it took less that 30 sec. to schedule my next appt.

I started in on the "moments" section. It's a quick lesson on a certain topic with exercises. Anyway, every one I tried lost audio after a few minutes. The player kept playing but there was no content.

I absolutely love my therapist, Laura! She is a great listener, confidant & gives great advice!

Francisco was very professional. He was a great listener and gave me sound feedback. Definitely will be speaking with him again.

easy to manage. definitely love the convenience it offers

Everytime I open the app (within 3 days) it wanted me to fill in a survey as though I had never setup an account or logged in before. I tried filling it in again to see if I could get to my account, but it prompted me to find a therapist and did not have my information about an upcoming appointment. I don't want to have to start over every time I open it. This app feels useless since it doesn't remember me from my login, but I had hoped to use my phone for appointments.

I'm not tech savvy, that being said so far I've had no problems picking out a team and making appts. relatively easy.

Spring Health is helpful but appoint.ents fill up quickly. Mental health is essential these days.

App crashed and wouldn't load for my first appointment. I sat in queue for 44 minutes trying to get help, missed my appointment. No point in using an app that won't let you actually work with someone to get the help you need. 12/11/23 I emailed several times last night with still no response from you. It looks like the dev team is fast to respond, but support is not.

I really love the ability to search through many different therapists. It works be helpful to be able to "save" them as you're browsing to find the right therapist so you don't have to remember who you thought might work.

Love the therapists and how helpful support is. But since the update earlier this month the app gets stuck on the sign in loading. I did get it fixed once by uninstalling and re-installing. If this issue continues it makes it VERY difficult to use. When working properly id give the app 5 stars.

First, read the tos. They have access to pretty much everything on your phone. Read the company statement. For employer resources. Now, first, i thought differently, but after i went thru the questionnaire, red flags started popping up. First in the assessment and awful lot are questions about your work productivity. When i got to a therapist, she kept asking about my work productivity and checking off a list. I asked her about it and she admitted it was for the employer. Run

The updated app doesn't ever let me login. It allows me to enter my username and password and then just freeze on the screen saying signing in. It never actually logs in.

I scheduled an apt for the 30th of June at 8pm and it was canceled so I had to reschedule for the 5th of July. I've never spoke with a therapist before so this really is deflating

Spring Health is quite extraordinary. It's easy to book appointments, and the quality from the beginning looks promising.

I don't recommend them at all. I've been waiting on my medication for over two weeks. I've gone through full withdrawals and there has been 0 assistance. I've been sent in circles, treated like I'm an inconvenience and honestly I will never ever use them again. Please if you value your mental health, do not use them.

Hi, the app works well and pretty straightforward for the ones who aren't joining as dependants however I've already two dependents complaining about account issues and things I haven't come across so it looks like the sign up process is more confusing and difficult for our dependants. One of them was given a therapist from US Virginia while she is in Spain. Could you please make it easier and more straightforward for our dependants when they initially set up their account. Thanks

There are so many great resources to assist with my mental health.

App doesn't work with corporate account. If you're committed to having a mobile version, use chrome, and save the webpage as a desktop icon¯\_(ツ)_/¯

App crashes during the first question. Literally unusable.

Cannot log in with mobile app. Using the same username and password (stored in a password manager) I can access services on mobile web, but consistently get errors trying to sign in with the app. It's entirely unusable.

It let me sign in once and after that it will not take the credentials. I can sign in to website just fine.

I just got access through my company; I'm trying to take the initial onboarding survey and the app has timed out, frozen, and crashed in 3 different ways already. I'm on my 5th attempt and just cannot finish the simplest onboarding task. Now I just see "We're sorry something went wrong. Please try again later." every time I try and cannot proceed. This app is not useable.

The app wouldn't open and when i reached out to customer support they never contacted me back. It's been over a week.

Horrible experience. Had several appointments booked. First one therapist never showed up, tech glitch. Second session therapist didn't really listen. Gave me advice almost word for word what I told her. Third appointment therapist also didn't show up. 2 of 3 appointments failed. Horrible use for online therapy app. Silverlining customer service was welcoming.

Changing my review now that app issues are resolved, but they really don't have ny customer support on the app end. When I received a new phone the app would not load even with deleting my app cache and reinstalling the app. Their update did fix it. Dispite technical issues my therapist and Dr are great.

Did not like the service, the providers, or the app it works half the time, look elsewhere I hear there are better services but good luck

The app doesn't work for me. The engineers have been trying, but between the service of the navigators (who don't actually listen to you), the providers (who are fine cancelling last minute), and the app not working...I cannot recommend this service at all.

I recently got a new Android phone and the app wouldn't load anymore. Spring Health customer service was very attentive to my email and suggested a fix that worked. Here's their suggestion: 1. Uninstall the app 2. Find the App in the Play Store, should see “You’re a beta tester”, tap the “Leave” button at the bottom of that section 3. Go to 'settings' -> 'apps' -> 'Google Play Store' -> 'Storage', and click 'clear Play Store Cache' 4. Restart phone 5. Re-install app

App does not even load, so I have not even been able to use the app to the best of its ability. This is a huge problem, because the app does NOT WORK WHATSOEVER, because it WILL NOT LOAD. Disappointed.

Great app. Love the interface and ease of use.

The user experience is really bad. Some forms won't submit. Some pages don't load properly