Ballad Health

place is a joke. rn's in the or use single use item on multiple patients for 9 months. ironically they sent out a letter stating that too

efficient staff and I realize they are understaffed.

love that you can view all the results and provider notes

Kenneth ever find a human at one of the offices when you call. if you indicate that you would like to talk about your bill to their voice response system, you are sent to some off-site location that can't answer any questions. at least it's been my experience in the last few months.

c ant get into my acct. the r e is nothing more to tell. I could not get my code.

App keeps opening by itself

When it works it's a great way to communicate with my care team. However, I'm constantly getting server error messages and told to try again later. This is very frustrating when I've received a message and cannot access it.

wait time was very long at 1 hour

great employees they all rock.

handy

Good place overall and a really helpful group of people.

disgusting

Ballad Health has really improved the past 5 years. I can truly believe they "see" me as a patient, not just a number.

I absolutely love Ballad Health, and the MyChart app is amazing. I am always reminded of my medical appointments, and I can sign in before my appointment, so that I don't have to mess with all of that once I arrive.

Excellent service and fair prices

I have went to BHMA @ Exit 7 for years. The staff are always friendly and helpful especially the NP I see Sallie Lively.

I can't find the after visit summary

Everything one could expect from a surgery facility.

I am being seen at primary care in Abingdon. I really like my doctor. They are only about 20 minutes away from my house.

always rm for improvement

Each time I try to log in with a password, it fails,and I have to get a new password over and over again.

I like the app. not ergonomically easy to use. seems clutzy layout sometimes. I love the connect with Samsung Health. I log weight and BP daily. ur app should allow doctors to see the daily logs in Samsung health. Have no idea if high BP meds are doing their job without daily checks. One bp check at time of doc appointment tells nothing.

Nice and in the hospital now so I can see all my tests results

I have had this for years and like the ease of use & the information.

There is one thing I've discovered that I don't like. wifi or data I can't get the app to work while I'm in the hospital. Will give five stars when this gets fixed.

horrible at best. your robots on the phone are horrible and impossible to get a representative or if you do one you can understand. this ap is close to impossible to get into. I can't find a phone that ever works with two. step-verification. your very hard to work with

I never can sign in, every time I go to sign in I have to reset my password.

great

Page Mclanahan is my hero

This app is awesome, u know what's good or bad, before u visit your doctor at a later date.

have to change the e password Everytime try to get on

i like it

Seems to work flawlessly.. Too jaded to give a five!:-)

Convenient....

My need is for MyChart but I have to go through Ballad app to get there-6 steps

The app is not intuitive and Ballad is just plain awful!

For the most part it is good but when I tried to refill my prescription it was sent to the wrong doctor.

great

it's very informative and I can check in easily.

great app. very convenient and user-friendly.

awesome

easy to use

Great

I can find things out about my health test results, talk with my doctor about needed or unwanted prescriptions right from home at the fingertips of my phone. I absolutely love it

when moving from PA to VA my husband and I needed a new doctor. we called the local hospital and the person on their information line offered a phone number and when I called finding it would take a long time to see a doctor. that person told us he would find a doctor that would be more available. So Ballad Health became our Doc. they have been so helpful we feel fortunate to have discovered this wonderful practice and we love the fact that when we need someone we will be seen faster.

I had to learn how to use it....but we did make it God Bless!

I like the way I can read my Dr visits summery. I especially like my labs that I can read and look up. This app is very informative and helpful.

Very nice and convenient

Good

it was good

easy to use

kinda confusing to use but it's a great app

App has not worked well for a while now. Very slow to load.

unable to see test results or physician notes

difficult to navigate - I got a notice that there was a message fo me. I went to messages icon but no new messages were there.

Great app..find out about test results quicker than getting a letter from your doctor.

very good app

very useful app

I just have trouble getting signed in.

good app

very helpful, not hard to navigate, and I always get a timely response from my Dr. and/or her nurse!! 😀

Excellent. Emily is the best

Terrible waste of time too confusing

I would like it easier to use.

Very informative

Cannot get into my chart to view my test results. Says my info is invalid on everything I enter and I know info is correct

This app is easy to use and very helpful.

Exceptional Service!!! 😊

Truly a blessing to see my test results and the definitions.

Like the new website

Improving

Easy to use and really nice being able to see what my results are.

Haven't been able to log into app but works just fine through browser.

I can view my lab results and upcoming appointments with the ability to add them to my Google Calendar. It has my immunization records, and I can pay my balance. Great app!

The app is great.

Gives me good feedback can see results before appointment and know what to ask physician on results so I understand what is happening

It is convenient and is easy to use.

it's very helpful

This app picks & chooses when it wants to function at this moment it is not functioning!

Easy to use but I wish I could delete messages that are no longer needed.

I'm very satisfied.

It seems be doing better that what is was when 1st left review SURE WOULD BE NICE TO BE ABLE TO STAY LOGGED IN. THAT WAY BE LESS HASSLE. STILL NEEDS MORE ORGANIZING On IT

Just tested + for Covid at home and used app for a telehealth appt. I could not be more pleased. So easy and fast. I'll never go in to the doctor for simple stuff again.

Excellent

Shows all my test results

Best app ever as far as keeping a pt informed

Very difficult to create.. Can't get a code to verify email address. Waited 15 minutes asked for another code and said it would take a few minutes 🙄 Still haven't been able to get my chart!!

It was good to download and easy to navigate to find all my chats labs and the way it's organized by dated

Bad app

Quick and helpful information

It's easy to get into

Have had a great experience with Dr. Counts and his staff

Great overall but difficult to get details.

Easy app to use

Awesome service 👏

Does what it should. Not super Intuitive.

Constantly having to reset my password it's a pain

Everything seems to be working better know. Thanks you.

Hard to find FA paperwork

Love this but not all of my Drs are here with results I love this app thank you

It is great. I see notes, results, every medical info is available right there in "My Chart". I can send the nurse or Dr. a msg, make an appointment and more...

When I am waiting on important results, I don't have to wait on a phone call to know the results. I can message the provider directly instead of going through multiples and having more chance of miscommunication.

Ballad Health's app has impressed me with its organization, thoroughness, and useful info on my medical data. It has obviously prioritized patient user interface in it's development. I use the inventory of meds and even OTC supplements regularly.

I like it cause I can do thinks without actually talking to people. Making appointments could use a little work because they've had to reschedule some that I made online. No biggie.

Being able to visualize my own health and wellness on a private and personal level is so cool. And the organization and layout of the app is super nice.

It doesn't work most of the time. When it does work you get access to the worst healthcare system in America. Yay

I can leave messages, prescription refills, etc messages for my provider but I won't get an answer either for about 5 to 7 days later, or not at all

I like the app I can message my doctor an get refills but I can't make a appointment with my doctor on the app I have to call to make a in-person ot E-visit appointment. So that's a downfall.

I like the ability to access previous chart information.

I can go to this app and find out pretty much anything I want to about what's going on with my health these doctors and nurses has been so good to me I wouldn't recommend anywhere else at this point to go other than to Bristol

It works half the time. Too many source errors.

I would give one zero star if optional this is a trash app that does nothing but waste time and give stress it is useless

It won't let me log in. It says some of my log in info is incorrect but I've double, triple, quadrupled checked and it is not incorrect! The app runs about as friendly and is competent as HVMC and Laughlin (Greeneville Community) hospital do.

I was very much enjoying your app, my chart until today. For some reason cannot get into it through the MyChart app, very frustrating

My experience has been nothing but positive! I'm in better health than I ever have been thanks to Dr. Sam Sadeighi and the rest of ballad health! I recommend them to anyone! This app is great and is so easy to use!

Unable to long in. With any created password, I called it it was ok.

User friendly application. It gives you access to your medical chart without having to call the office.

Poor The worst of this app is if you forget your password or username, you can't retrieve it. I have not been able to log in for weeks. When I try to retrieve my information, I get an email telling me I'm in the system but I can't be help.

I am not sure if it's me or app but when I back out of what I was checking trying go last page it signs out every time That's irritating enough when I look at my history I go to calendar scroll way to bottom than whe I want to look at history couple days earlier it takes me all way to todaysdate thank scroll for1 1/ 2 yrs to look. I thought if maybe I pulled calendar I could punch in date I needed but that. Would have made it easier Your medical history should be separate from appts also needed

HIGHLY RECOMMEND!!! Love the app! User friendly! And you can do so much in it!! From making appointments to viewing test results and requesting refills! Direct contact with the Dr! I'd give 10 ⭐️s if I could!!!

Every single time I log into the app I get a message saying there is a problem with my username or password and I can't log in. So I have to reset my password and I always change it to the same password I had before and as soon as I close out of the app and try to log back in with the same information I get that same error message again. There are times I've how to reset my password 4 or 5 times in one day because it never works. It's very annoying!

This app is so easy to use. Also like where you can make appointments, ask for refills,and message the doctor. It's so easy.

Difficult to use. Freezes so I can't get test results, medications.

Will not let me login on wifi or mobile data even tried to clear cache and cookies. Plus removed the ability to see the notes about yourself.. Balladhealth = balladpuke says they care yaaa right. Update calling the team is a waste of time

Every since the last update it won't let me log in. I have Uninstaller and reinstalled and still won't work. Very disappointed

Love the App.every time it's changed I have a hard time getting in to the app.i have to call the ppl worry them because it won't accept my pass word. They give me a temp.one still can't get in to The app. Later they ask if they can put in my password I let them its the only way I can get into the app. I had to go thru thos 9-6-23 on 9-13-23 tried to get in would not accept my password so on 14th I went the sane things. One of these days I'm gonna get mad take out the whole app. Lol

Went from a user friendly app to a cluster. Additional keystrokes now needed to drill down to same information. Why mess with near perfection. :(

I'm able to see test results as soon as they're available and communicate with doctors offices for refills,etc. I love the convenience.

Application is very cumbersome to navigate and find information. I show many times that I have messages and none are shown.Would be helpful also once messages are read that they are removed.

I love being involved with my health. It is also shocking to read test results from last year that were not discussed with me. Possible stroke? 10 months ago? Why did Holston Valley not inform me? It is very difficult to access the app, but the information is priceless.

When I go to log in, It won't let me it says either my password or username is incorrect when I know it isn't, I have had to change passwords twice just to get into my portal it wasn't so difficult to log into before.

Haven't been able to get on unless I reset username and password each time I tried to get on

Love being able to review my appointments, bills and test results online. Very convenient.

I love this app. I am sent notifications for things from appointments to results to pay on my bills. Once I understood it, it became so easy to use.

Never can geotagged in to see review, Always says wrong password no matter what I do

This app has worked great for me in the past, but sometime recently, it has developed a major issue. It won't let me log in and it won't update. What is going on???

The layout is difficult at times. I use EPIC application for another health care system and it definitely easier to get my information.. I'd also like to be able to use passcode rather than password, etc each time I wish to open the app. This app isn't truly user friendly for me. 5/18/23- #1 can donew review, just update prior review. Latest update is frustrating as to seeing entire menu upon logging in. The information I see is very limited and does not provide info I need from prior dates.

Notices are border line spam, Med info is handy as to test and findings. Pharmacy side is garbage. Sends msg that you have a perscribtion to refill, but won't tell you which are eligibile. So yoi end up requesting refills on all amd go thru an elaborate lengthy process for delevery/pick up instructions fir each individual perscibtion only to wait 2-3 days to find out it was a single med. As far as percribtions I'm thru with this app. I'll go back to phone calls to the pharmacy. Still trash app

After the update, I have to reset my password every single time I attempt to login. Never had the problem before the update.

have to reset password every time. but overall nice

Was able to finally receive a security code. Once this happened, I was able to find the information that I needed. Rating changed from 1 to 4-star.

What is going on? I have two step verification. They usually send me a code. Now, no codes. No login. No way to get support from an actual support page. So I keep asking the system to resend the code, only until this morning they send me about 8 or 10 of the same codes that still do not work; at the same time it says on the page good for ten minutes. So, when prompting for another code, I am still waiting to get it before it expires, albeit, it may still be the same code. What the heck ?

Cant sign in to get my message for 3 days now. Says 500 server error I got 3 appointments this week. Plus I'm gonna have to try an find a Dr n hospital our of state. My health is declined and it's like nobody cares. It's a shame you have to wait 3 months before someone will explain test results. Still having chest pains and not able to breathe good left leg still keeps swelling now its getting hit outside n just like last year I walk out if humidity is high then I can't breathe at all .

Stopped working and now giving an error that the version is too low yet there is no new version. I need access to my records. App was great until this. Please fix this issue

Very easy to use and professional/ caring staff!

Tells me my credentials are wrong, but when I log on using the browser it logs right on with no problems.

Every time I log in an go to appointments test results or what ever it says sever error and it sucks I can't do early check ins see test results if this can't be fixed then this app is useless

Would give better rating if I could login in and it not tell me it needs to be updated in the play store but it's not showing any update needed.

Keeps saying current app is out of date. Go to play store to update. No update available!!!

App keeps saying update even after I Uninstalled and reinstall it ..why have the app I it doesn't work ...

Out of date, won't open. Won't allow updates. Worked good when first installed, now not at all

The app has been great until today 3.15.23. I went to login to retrieve a message from my Dr and received a popup that said the current version of the app is out of date and to update it. No update available on play store. Says it up to date. Tech support wasn't able to help.

I love the Doctors. They listen to you and they care. The app is so easy to use. You can find all info on the app about yourself. You can message the doctor yourself and she will message back by the next morning. Would recommend this app to anyone. Love this app. 😀

I can't ever log in without requesting a password! Every single time!

Doesn't function well. Parts don't work at all! Can't make appointments on app. Can't even get into site quite often. Buggy.

Great way to keep track of you medical items with Ballad. Very helpful and kind of easy to use. Takes a little bit to get used to but pr

Scheduling and seeing notes, charts, and discharge orders could be better.

It's easy to navigate but you have to login every time

Very good app I can keep up with my appointments thank you for the service.

Love this app can leave messages for refills and make my own appointments

I'm unable to go back once in one of the other categories. I have to close the app and sign back in .

A lot of good information. But, a way to upload your new insurance information would be great. This way all the doctors we attend would have direct access to it. And a way to delete all the old messages?!? I have messages from over a year ago. And the latest, freezing up. So, a 3 star is generous.

I cannot get the PDF files to download and have messaged but still not fixed. I need them to help possibly save my life, thank you!

Not worth the time. Half the time you can't log in and constantly telling you your user name or password is wrong

Cannot get into app. Constantly will not accept username or password. Now says they cannot be the same and wants me to change the password. So frustrating.

They are so helpful reguardless if you call them or go into the office so as far as performance they're great but being great means you have to wait longer because everyone is willing to do so whenever it comes to our loved ones health!!! Thanks to your staff and medical professionals

This is an excellent app to message your doctor or Ballad health provider. I can view my test results, schedule appointments and view my prescription list. The only thing it lacks is a place for notes or reminders to discuss with your provider about your health. I finally found a great Dr that's working diligently to help with my health problems .

Every time I try to sign in this app it says wrong password when I just reset that password 3 days prior. New test results that I can't read without calling Ballad to reset that damn password. Do not recommend this app.

Great app. You can view your test results and keep all your Doctor's communicating with each other.

This is a super good thing to have because you can check your blood work at any time and your new percriptions

Really enjoy the app. As it's easier to keep up with appointments and other things

Terrible, no response from staff and that when the app runs longer than 15 secs..

Keeps requiring security code by email. After checking email and go back to enter code, app just does the circle dance and won't let me enter code.

I have to keep resting my password as it won't accept the one I save each time!

I don't understand why a person who is fully vaccinated has to wear a mask, and it can't be just any mask, it has to be the horrible ones that doesn't allow anyone to breathe. What is the point in getting the shots if we still have to wear a mask that isn't of our own chosing? Most of us has bought the expensive masks, and yet we have to wear the ones ballad picks!? I just don't agree with that at All.

Trash app. Can't access my COVID test results. Keep getting error emails on receiving activation code.

Tried to download my results. Didn't download and locked me out of the Ballad Chart app. Needed my results for work