Circle Medical - See a Doctor

I really felt cared for and she listen to me and cared I felt genuinely and she is going to help me the right way My spouse is wanting to book him a appointment

I've use this app on and off over the years. Just dont. True story I was given a med that I said I really didn't want in the first place, after giving in I had a panic attack on the med and quit my job of 15 years. I tried a different Dr. that was insanely rude. When I messaged the app company and said you cant expect me to pay for someone talking to me like that and providing nothing they just auto charged me.

Website LITERALLY says ADHD diagnosis hence why I came. Just to be told that's not what they do under 5 minutes of first appointment. Update. Got my summary of my first meeting. The woman who literally told me they don't do a diagnosis only treatment. Says I was thinking I was going to give a diagnosis during that meeting. Funny since I had already been made aware of that this would take like three appointments already. What can I say. Maybe she should reconsider her career choice.

I'd been using this service for years when they suddenly dropped me during a period of instability just because I mentioned Medicaid in a support message without even being on it. The first psychiatrist I saw left without warning, and the second psychiatrist I saw was dismissive and outright suggested a dangerous medicine combination which I, without a degree mind you, had to remind her had a very good chance of causing the SOMETIMES FATAL serotonin syndrome. All this for $120 a visit.

Medical Team Cancelation! I've booked 5 times which 3 were canceled on me.... But if I miss an appointment its a $50 fee. Find your medical advice somewhere else.

App has improved, confusing UX.. Notification spam for "survey". I do not need 2 notifications a week asking if I would "recommend" the service..

do not use this company. they will start to help you and get your prescription and then afterwards all of your appointments will be canceled. when you do the labs that the providers ask you to do that they say will be covered by your insurance you end up getting charged $1,500 by the lab company because they aren't actually covered by your insurance. try to contact support to get help or contact the primary care provider through the app and it just doesn't work. never trust them.

SCAM when I signed up I got a confirmation screen stating my copay was going to be $25. which is my regular copay. the app & online does not let you take screenshots of anything even if it's the home screen to login. they randomly charged me for two appointments a completely random & different amount. you cannot see your appointments, billing or explanation of billing. lost $360+. I closed my card, opened a new one, they charged that one too. I cannot use my Googlepay anymore. SCAM!!!!!!!

I have had 2 appointments and both times the app failed on my tablet forcing me to use my phone. this is a technical issue that needs to be resolved.

all docs are awesome and caring. cash options. Quick time in n out on follow ups

Cannot get in contact with doctor. Pharmacy is backordered on my medication and asked me to have my doctor send it to another location but there is no way to contact them or support, you can only talk to an ai chat bot.

it wouldn't let me sign in to do the paperwork or to check in for my appointment. it was stuck in a circle of logging in and I had to cancel my appointment. it was an awful experience.

You can't contact the provider directly, you can only talk to AI and if you call customer service they tell you to schedule an appointment. I shouldn't have to pay for an appointment to get prescription refill.

waited 30 minutes for a provider to show up to our scheduled appointment and they never did. contacted support multiple times and no one responded. Waste of time and money

Service is great. App is horrible. -I will receive endless amounts of notifications leading up to my appointment telling me I need to check-in, though I already have. -When I click on Health>Prescriptions, it's not current. The latest date showing is March, though it's currently June. -When I receive a notification of a message, it never takes me to the message. -It won't stop sending me notifications to rate my experience, yet doesn't give me the option to rate.

The Doctor didn't show up, the appointment wasn't cancelled, the AI bot didn't help, and I've been waiting minutes maybe for a human that might chat with me - maybe. And I can't rebook because you an book "once a day"

If you're looking for the McDonald's of health care you have found it!

I have been a customer for over three years and based on my experience I cannot recommend them to anyone. They are not concerned with your wellbeing and if anything goes wrong they will not make it right. There have been several times where my prescriptions have run out due to canceled appointments or mismanagement of the prescription and they did not give an adequate path forward to refill. It can be dangerous to come off of a medication immediately and their lack of concern is a problem

Works great! having some problems checking in, but it hasn't affected my appointments.

easy to use and setup Appointments. If you can use FaceTime this app shouldn't be a problem

My provider used to be in network and I was only billed the $25 copay. She's been out of network for a year now, which costs $120. I finally used one who can take my insurance again. They then charged me for more than twice what they usually do ($275) out of nowhere, so now I'm in the negative on my bank account. There's nobody I can call and nothing I can do. No phone, and just AI chats. They require a payment method on your account, but you don't think they'll charge so much without warning.

Just a great app for health care

The billing part of this app is incredibly glitchy. It consistently has technical issues loading the pages and showing me my invoices, or even loading to let me pay a bill. Incredibly frustrating especially since they are 100% paperless and won't mail you any invoices, and the web version is always pushing you to use the app. Make some improvements please.

I comprehend the policy regarding cancellation fees for no-shows and late cancellations. However, I am concerned that the company does not account for unforeseen circumstances beyond an individual's control. Despite clear communication regarding such an event, a refund was not offered, nor was the appointment rescheduled. Additionally, my appointment was unilaterally moved from 3:30 p.m. to 1:00 p.m. -$50 fee.

Great process and has been helpful and made my life more simple. Thank you

Terrible experience, the PCP they gave me consistently forgot about all the information we went over in the last session. Then would forget to fill my prescription, and even sent it to the wrong pharmacy multiple times. Trying to get in touch with anyone is a process of submitting a message and waiting 1-2 days for a reply, which is usually unhelpful. Do not recommend this company at all.

Just wonderful

efficient

secure inbox keeps crashing when going to reply. Now box is gone.

absolutely amazing as always I have been a patient with Circle medical for about 4yrs now and they are still awesome and they really care about their patients.

They require a payment method on file and will Auto-charge it for whatever the appointment costs regardless of insurance. I have Blue Cross Blue shield PPO through a multi-billion dollar company, and for whatever reason insurance covered none of my visit. That's not circle medical's fault, but I was not given sufficient notice (email with 48hr notice went straight to spam) or any payment options/time to dispute insurance coverage, they just ran my linked debit card for the total visit cost.

Unprofessional! Every month there is some issue which prevents me from picking up my prescription on time. My advice is to skip circle medical and find a company that knows how to get things done right the first time instead of having to pay 120 a month only to have to go back and correct their mistakes every single month, which take days to get resolved instead of hours. It's ridiculous... it's a good thing my Rx isn't life sustaining, or I would be dead. so unimpressed with circle medical!!!!!

i have been trying to reach my provider for days. Apparently they can just turn off the chat when they're overwhelmed. calling in makes no difference. CSR kept telling me "just click the chat bubble and send a message" no matter how many times I told her that function was not working. I'm extremely frustrated

App seems fine, PCP canceled on me. I made an appointment 3 days ago on a provider listed and with 4 minutes until our meeting, the provider canceled with no reasoning. That is highly unprofessional

You are better off in person for a visit they are going to require to go do some test in person before they diagnosing with anything. also my doctor was late 20 mins and had to reschedule me.

Everyone is right, this app does suck. Don't bother to send any messages on it because only bots answer (which make no sense or pertain to the question asked) Lesson learned, READ THE REVIEWS BEFORE SELECTING A SERVICE!!

excellent

I love my circle provider. I FINALLY feel in control of my medical care. Circle providers do anyything my local doctor can- and they do it WITHOUT a 7 month wait. Without keeping me waiting in a germ filled waiting room for hours. My provider can order labs, xrays, mammograms etc, just like an in person doctor. Plus they're extremely knowledgeable about treating common mental health conditions like depression, anxiety, adhd etc. Circle makes staying healthy so much easier. 10/10

Great experience i recommend it.

So thankful for circle medical and the knowledgeable, friendly team who have helped me get my health back on track. The virtual visit is awesome and hassle free.Helps save time and money .I'm not missing work driving to and from the doctor's office.

was charged $120 for the therapists to tell me they couldnt help me cause I use pain pills for my back surgery make it make sense

great

nice ppl

Horrible customer service. Terrible physician follow up. They go above and beyond to get more of your money.

Site needs some love.

Very thorough and professional.

very easy to get appointment slots :D very organized and easy understood the website. Would have medical need again 10/10

Messages tab keeps crashing. I can't even access my messages through the app and have to keep going online to see any of the responses from the provider team. This app is almost unusable if all the tabs won't work properly. 2 Stars.

it's unfortunate that you cannot reconnect with your doctor if you get disconnected!

You receive very good care and it's very convenient.

The visits have been cut down to only 15 minutes with the providers running late. There's no time for questions and they don't follow-up quickly either.

they have a hard time communicating dont waste your money

I'll come back to rate it after using g the app more. But I'll definitely say its been very light and user friendly.

I've had nothing but good experiences using this app. Been here for years and it's hard to think about other providers now.

the app is not loud enough and will not connect on bluetooth

fabulous service

charged my credit card 179.00 and it was not authorized for them to do.

I would highly recommend.

app logged me out in the middle of the meeting, overall it doesn't work seamlessly

These people are medical insurance grifters. For maintenance medications they will require appointments for every refill, holding your prescriptions hostage until you pay their toll. Be aware that the turnover at this place is insane. I've had 7 different PCPs in 12 months and every time it requires a new appointment. Also, response times are measured in multiple days. Convenient for remote appointments though. I highly suggest folks look elsewhere for medical help.

It's a racket and a complete waste of time and money. The inability to address and treat my health problems is ludicrous in this day and time. The providers I've dealt with at circle med seem quite compelled to refer me a number of specialists. Whereas in the past, my family nurse practitioner @ Duke gladly addressed all my concerns and treated appropriately with varying therapies. They seem only interested in getting you into see as many different providers as possible.

You charge $179 for self pay but my insurance gets charged $250 which it only covers a portion of and I had to pay $120 anyways out of pocket. We wonder why? We often wonder why?

if your not good with computers don't make appointments here. for if you make a mistake on anything there is no way to call and speak to anyone. even to leave a message or to cancel an appointment. then you get charged $50.00 because you can't just tell them I want to cancel my appointment.

Great Professionalism

Loved the app at first. I've had to switch providers 3 times now and I don't like the inconsistency and uncertainty of working with a physician Im unfamiliar with. Appointment setting is a little buggy sometimes. Love the ease of the app and if I could see the GP I started with, I'd be pleased as punch.

good

This review pertains to the app only: I am unable to upload my records via the app. It takes me to the upload screen, but I am unable to click any further, there's no information or additional help anywhere to be able to upload documents.

When you need a refill or something it takes them too long to get back to you. Most medications are important and you were prescribed them for a reason. You should be able to get immediate help when it comes to medications. You should be able to contact the doctor directly.

Highly recommend Dr. Syed

This app helped me to finally connect with a doctor and get treatment for my mental health. I find that the doctors are kind, understanding, and very patient. I can always make my appointments because of their telehealth flexibility. I don't have insurance, but the self pay option is actually cheaper than insurance anyway.

Terrible AI, terrible customer service. I cant message my doctor at all, as there is no option for it. The "customer service" team never gets back to me even tho the AI says they will in "24 hours". Ive waited over 72 hours to get help, still waiting!

I would not use Dr. Nick Patel. An appointment with this doctor was a complete and utter waste of time and money. He made small talk for the entire appointment and then told me that my time was up and I would have to schedule another appointment to address my issue. I was floored by the lack of professionalism.

absolutely horrible experience for GAC. Even though United is in-network and worked for my first 3 appointments, was randomly told that they could no longer bill to insurance for my specific provider and that I would need to see another doctor (and when looking there were no other doctors). Since moving to a new doctor, they continue sending prescriptions to my pharmacy which is complicating my actual prescriptions and forcing me to keep calling my pharmacist to adjust what's being prepared.

They're not great if you're not interested in stimulants. I took the ADHD screening a couple of years ago. They diagnosed me with ADHD when I was 51 and experiencing memory issues. I'm still not sure if I trust their diagnosis. They did nothing to rule out other possible causes. Call me paranoid, but having patients required to report once a month (controlled substance rules) seems like an obvious cash cow.

If you plan to use for ADHD, please know they will force you to have an appointment every month. Forever. My doctor was AMAZING. But I am disgusted by Circle Medical and their money grabbing policy. My son has had it for 15 years and we go every 6 months for recertification. Even by video.

I absolutely love everything about this app everybody's complaining about having problems I've never had a single problem and the doctors are terrific they accept my insurance and they're on time for their appointments I missed an appointment due to an emergency and they didn't charge me the $50 everybody's super helpful if I ever have a question customer service response within 10 hours or less & we take care of every single problem this is the app these people Rock listen 2 me not the whiners!

basically a scam

The app switched me to self pay, even though I have insurance, because they decided to change their billing process and have to recert each provider individually with each insurance, or something equally inane. So I have to pay $120 instead of a $30 copay because of their inefficient process. This happened two months ago and I was informed today it could take up to 4 more months. There are some really wonderful docs through Circle, I wish I could see them through a different company.

very kind

so convenient!

Recent Android and app updates are causing issues. I cannot book any future appointments now. I just get error messages. I have restarted my phone and cleared the cache in the app, to no avail. Help!

Had to cancel because they insist I'm on medicaid when I've never been on medicaid and refuse to help me. I pay $300/mo for insurance, which they were billing, yet still refused to allow me to continue. On top of that, the doctor sent me to get labs done at a place out of my network and didn't inform me of this. Nothing was covered, and now I owe over $800 because they drew my blood and tested it. Save your money and use one of the other 100s of services out there. This one is a joke.

One of the WORST services of ANY telehealth platforms I've ever used! SLOWEST customer support ever, they don't work on weekends, they'll end a conversation in the middle of it when you're trying to fix an issue with the pharmacy if your conversation even gets CLOSE to closing time for them! Not PAST working hours, about 10-15 mins BEFORE the end of working hours!!! They'll just log off without a word! And if you're on the West Coast, that's 3pm!!! (or really 2:45pm!)

Pretty buggy. Asked me to load insurance many times and bugged out on check in. Carbon's app is much better

The service is great. It's like $ 125 without insurance, in CO. The problem is I forgot my password went to reset it. Got the reset password email with the reset password button. Clicked it, it sent me to the sign in page that required my password. It was a loop of uselessness. I can't sign in if I forgot my password but it doesn't let you reset it!

I love this doctor. She is the best

Unable to register. Poor communication!

Only a single pharmacy in all of fort Worth would accept the prescription; all others said they would not. this is not a legitimate medical practice.

they aren't able to accept any insurance and it's virtually impossible to get an answer from a person

I hate that I hv to message the company instead of my doctor directly. I hate that there's always glitches. I hate that I didn't have a single doctor in network for 2 MONTHS bc of an issue that apparently had nothing to do with them (eye roll). I hate that now when I open the app it's a blank page and I can't book anyone at all. I hate that I've been trying to rectify this issue but it's been 9hrs and no one has gotten back to me. Do you know who would've gotten back 2 me Asap? MY DOCTOR!

the app sucks. theres no feature to search available appointments only for your PCP. and if you click on the wrong category say followup, your doctor may not have availabilities for this type but is available for other types like annual wellness or standard appointment. I had to go back to select another category so many times. ALSO, WHEN I SET AN APPOINTMENT FOR A LAB TECH (BLOOD DRAW), THERE EAS A MESSAGE THAT POPPED UP TELLING ME THAT THE LAB TECH WILL NOW BE MY PCP. LOL. VERY CONFUSING.

Don't trust their price estimates. I had two appointments they told me would be 100% covered by insurance, got billed hundreds for the appointments a couple months later. Make sure you check with your insurance provider before you do this, and even then it's probably better to go with someone else, the app doesn't work very well at all and scheduling appointments with the same doctor is a nightmare and a half.

I am so happy with my care and my providers!!

Horrible, I snow bird. i am trying to book with the doctor I see when i'm in Florida. my insurance has been accepted and paying for 6 months. Now, you don't accept that. According to your app, and they canceled my appointment due to technical difficulties, so now I need to see somebody I've never seen before. I also now need to pay cash today when I have good in insurance through Blue Cross and Blue Shield.

Great service circle makes it easy and convenient to get the help I need as a travel worker

They deleted my last one star review lol.

constantly crashing or just not working for no apparent reason whatsoever.

they are refusing me service after months of using them because they keep telling me I'm on medicaid and have to prove I'm not. I'm definitely not on medicaid and haven't been for 10 years. Not a single other doctor has ever mentioned this or had an issue, and these guys refuse to work with me. Now I get to hope that I can get a new doctor before my heart medication is all used up. Save your breath and use a different company.

0/10 would not recommend

easy, reliable, great care

Please stop requiring updates so often!!! it's like every time I go to open the app now, my phone doesn't have a lot of space and now it's interfering with my treatment because I can only schedule appointments through the app, not online. I am missing appointments because of the updating requirements every time I open the app. THE SERVICE IS FANTASTIC, I love it, BUT PLEASE STOP REQUIRING SO MANY UPDATES. ty!

My doctor was wonderful. The app is broken as hell. I couldn't join my virtual follow-up appointment, and then I got message that I was charged a $50 cancellation fee while I was activiely trying to troubleshoot why I couldn't join. "Sorry, something went wrong" Is all I got when I clicked on the Contact Support button.

This is a 1-star review for the app itself and the business named Circle Medical! I have had some issues with trying to get support for a couple of issues and it takes a minimum of 3 to 4 days to get any type of response from anyone! I give my Dr. a 5-star review because he actually cares and has helped me tremendously! I have a serious problem with my script this time and I guarantee you that it will be mid-next week before I get it resolved! Should be able to contact the Dr if there's an issue

Found them through a search engine. Turns out, they don't actually offer the services associated with the keywords they're advertising under. I found this out AFTER scheduling an appointment. The app is unusable, but they won't interact with you any other way.

Love my doctor and appointments are easy. My biggest issue is when you need help with something you can't reach your doctor directly. I have sent messages to the patient care advocates and will not hear back from anyone for days on end. Once you reach someone they send a message to the provider which take 1-3 days. It can be extremely frustrating especially if you need help with a prescription

I tried uploading my identification documents but their app would not accept them. I was on a hour early and 15 minutes after my appointment started but it would not let me join. I sent numerous messages to their "support" with no response. An hour after my appointment they responded and said my documentation would work, but they charged me $50 for not making into my appointment........that they had locked. Don't waste your time and money here.

SCAM! Warning! Do your research! They match with the wrong type of doctors who wanted to do tests for unrelated issues... aka more & unnecessary appointments. I believe this app/company is running a scam! Can't take screenshots of how the support/care won't allow you to type anything & have no options related to the actual care sought or provide any negative feedback but I could take photos of the screens with another device! They need to be investigated!

Service is great, doctors have been great. It'll be good for you UNLESS you find yourself needing to interact with billing, at which point you may wait weeks or months for a response. I'm not sure it's worth it. Edit: downgraded to one star. After waiting over a month for them to follow up and fix the overcharges, they immediately overcharged me again on the next appointment. I do not recommend this app.

Mostly a good experience except when I tap a notification it deep links to wherever the notification should link to but then quickly jumps back to the home screen. This is frustrating because there are also two potential areas where a message can come from, "Chat and support" and "Secure care inbox".

The app is broken. Can't log in. Can only use if verification code is confirmed and it wont send through either SMS text or email. Can only use the website with very limited use. Can't input my insurance either. The only reason I'm giving 2 stars is because the doctor (which in no way is at fault for this) was very helpful. The chatbot team wasn't helpful either. Just prewritten tips that weren't fixing the bug issue.

I literally can not log in to the app. After an appointment I've tried logging in with my email address and it says a code has been sent to my phone but nothing ever arrives. The email link option just sends me back to the login page I can't access anything and there is no web version Customer support just says to leave a voice message and they'll call back which also hasn't happened.

This entire service is awful. Technical support says they'll get back to you within an hour but they respond a day later. The join button on the app for tele health visits don't work. The website doesn't work. I've tried twice to see a provider and the first time I sat in zoom call for 30 minutes waiting for the doc and messaging support just for the doc to tell me I was late to my appointment, but he never got into the zoom link I was provided with? Would never recommend this place to anyone

The medical provider was fine. The clinic as a whole is unprofessional. There is no phone number to call for billing issues so you have to rely on chat boxes through the app. They give you the run around, take weeks to respond and say "we have to forward this to a different team." Then that team takes weeks to contact you... If they make a mistake on your bill, good luck ever getting a response. No accountability from their end.

Don't use this service!! Charged me for the appointment but didn't send the prescription to the pharmacy, which was the only reason for making the appointment at all. When you need a prescription, timeliness is obviously important. Customer support is just a bunch of automated messages, no human response at all. No possibility of reaching the practitioner I met during the appointment.

App sucks. Code sent was "wrong" and never re-sent. Verify email link verified nothing. Ended up canceling my appt because the help bot tells you to call the 1888# and the number tells you to talk to the bot. Found better service online elsewhere thru AtriumHealth app. Would not recommend unless you like headaches and stress and being sent around in circles. Wasted a whole evening trying to log into this app.

First, it sent me a text verification code, which it then said was expired (I entered the code about 2 seconds after it came through). Since then, I have tried to get a code resent, and not received anything. When I try to verify with email, it just sends me a link to the login page. So I can't get logged in and I have an appointment in half an hour. I've been trying for hours and have called and emailed support.

They are taking money out of my account every month not just small amounts either I try logging into the app but forgot password I click forgot password and they say they've sent me a link to reset it but I never receive it. This is theft. I can't even reach them by phone call. I'll be reporting them

Calendar syncing for appointments has never worked in the many months I've used this app across multiple devices. You're guaranteed to miss your appointments even if you agree to sync your calendar. Just the first of many annoyances.

Used to be a great app where you know they care and are always helpful, now they made it so it's impossible to contact support. Have to pick out of only a few support options that are irrelevant, no way to just talk to anyone. Takes days or weeks for anyone to get back to you

App worked great at first. The last three appointments have had technical issues. In both cases, I was left without the ability to reschedule. I reached out to tech support. Had to remove, reboot, and reinstall after clearing data to get it to work again. Could not do this quick enough to save my appointment slot.

It's good for seeing someone on last minute basis however if you have a hiccup with a prescription it's a nightmare. Something that should take 5 minutes can take 5 days this is unacceptable, especially as a standard of care. You can't reach your pcp you can only chat with a representative and this is a huge flaw in the app. This app is good what it's good for; appointments with a physician for a non controlled substance on. Last minute basis and on weekends, know what it's good for

Signed up to attempt to get assistance with my depression, but was told that due to medical history, they could not assist me at all. Dr. promised to attempt refund (insurance + $150 cash), but this was note done and the funds were withdrawn from my account. Once the clinical note was written, there were multiple incorrect items, including the reason behind denying me care. Do not use this service if you actually need anything more than very minor assistance, and have no medical history. 0/5

I like the ease of using the app and can always get an appointment, but I can't open any documents. I always get an error "something went wrong while talking to our servers" I can't see any referrals, lab results, etc.

I wish I could tell you but I missed my appointment because the app does not recognize a US Passport Card as valid identification so I could not verify my ID. ALSO on the web site you are asked to check a box, the border of the checkbox lit up but no check appeared. The border turning on around the box was the equivalent of it being "checked". Wasted time trying to check a box that would never display a check.

Very easy to use! I loved all the notifications and even up to when the appointment started. Fantastic! I did the call on my cell phone, and there was no lagg, clear imagine, and perfect mic. Love. Simple.

Awful. Can't even get into the app. Phone and email verification are broken. Update: finally got logged in and was immediately charged a $50 fee for a.missed appointment. That's insane. Your app is ludicrously awful. It's appalling. I will be telling everyone I can to steer clear.

UPDATE: I got a call back the next day on a Sunday from then nicest lady. She helped me gain access and made sure I'd not be charged for the missed appointment. I was able to reschedule for that day and the app worked beautifully. I appreciate their quick resolution! .......... Original: This has been the worst. I haven't received a text verification and I've been trying for hours. I have no text restrictions and I am about to miss my appointment with a $50 no show fee because I can't log in!

I'm rating the actual company here, since they conveniently don't have other spaces in the Internet for people to leave honest reviews. BEWARE. I received a bill for an appointment six months after the fact, charging me full price. I had an outdated insurance card on my profile - the app doesn't recognize that information, and their billing department doesn't care enough to check. Instead of reaching out to me about the issue, they charged me full price. Not enough room here for more - BEWARE

Crooked provider. I only answered questions asked of me and they still charged extra for a physical/wellness exam that my insurance covers 100%. I recommend against using dishonest providers. Feedback/help in app is broken (many attempts and reinstall over a couple weeks). There is no way to or interest in fixing issues, only sending invoices.

A lot of work is needed. There are other apps and services more responsive. Missed call turned into a 30min phone chase to no avail. Was on hold with the doctor's prescription verification line, and call went to voicemail. Would hate to have my medicine delayed because.... anywho, still waiting because I'd like to know what they called about.

Terrible app. The place to enter your birthdate is glitchy and continually kept putting the wrong date. It was difficult for us to use. It wanted the parent's insurance information but didn't have a place for the patient information. They were calling me (the parent), but my son needed the medical care. They said they would call him to figure it out and label it urgent but after 3 hours they still hadn't called.

Totally unusable against Android update. Can't schedule/reschedule in the app. It gets stuck at a refresh icon screen, then an empty screen for insurance info/card on file, with no way to proceed. Also, can't close out a CS chat (due to slow response time, I resolved the issue on my own before getting a reply, but couldn't even comment in the chat to close it out)

I can't even get past the log in screen, it'll try to send me a code or even an email to verify my account and it just brings me right back the the main menu without having done anything. Having to verify before even being able to use the basic features like asking for help is counter productive and redundant.

Many many bugs no technical support. When you see replied from support they redirect our conversation to the circle app and then ignore the problems. The android version of their app has NO published bug fixes. Sserious issues with the inability to upload insurance card images stored locally on your phone (app goes into an endless loop). When I asked them if they were going to fix this, they said I had already resolved MY issue by working on the phone with the receptionist - not 2 fix the bug

Leaves a lot of features yet to-be-desired. One example is the prescriptions screen of the app, it doesn't tell you hardly any details about it such as the quantity of pills dispensed. It only tells you the strength. Also, the billing and payment structure should be more robust and have more options. I should be able to pay a partial bill or split it or use multiple payment methods etc. The chat feature is absolutely abominable. It is way too aggressive and trying to force you to categorize

The service from the medical providers has been great. This comment pertains to the app itself. Since the last update, I have not been able to book an appointment. I can go through the entire process but the final button remains gray. Update: under "chats" you can click "help" and ultimately get to a spot to report your technical issue. I did this and within about ten minutes (workday and work hours) I received a reply. Someone was able to book the appt for me. It's a decent temp fix.

I have had a few appointments on the app, and had a onsite visit with my doctor. Today, when attempting to schedule a follow up/ continued care appointment with my doctor, the app will not allow me to "confirm appointment". The "confirm appointment" button is greyed out and won't let me click it. Actually, I noticed this yesterday when trying to schedule an appointment. It's weird, I have insurance in the app, I have paid all the payments for my previous visits. I have reached out to cust. ser.

This app and service WAS amazing, but now they grift you for appointments, you cant contact your pcp directly, and if you need any assistance youre going to have to wait 24-48+ hours for some random person to get back to you via their automated chat system. Its incredibly frustrating and disappointing because it was so great

Provider canceled my appointment today, and now i am unable to book an appointment because the app keeps glitching every time it wants me to select a payment method. There is no other way to book an appointment than through the app. I'm still waiting to hear back from their in person office near me.

The service is great! Doctors are amazing, however the newest update to the app makes it impossible to work with. I can not book appointments because this app won't work the newest updates to android (geek squad confirmed). I keep having to reach out to tech support to get my appointments booked which is a hassle. So I recommend Circle Medical, but they HAVE to fix the app if they want to stay in business.

Slow to respond to questions, hard to reach someone if your not sure. Seems like a nice service, I'll probably start looking elsewhere. The process is not very clear. Also can't provide the documents they ask for due to a permissions issues with photos. Update - Taking 6 days to reply to administrative questions is not ok.

App doesn't currently support Android. I've used it for over a year but now I can't upload pictures after giving it the correct permissions. I'm trying to book and appointment but it's not allowing me to confirm the appointment, I've selected my insurance and credit card.

Yes horrible experience! They do not respond to messages or calls. I called their corporate office and left 2 voice-mail. I paid $250 for a visit and my diagnostic requests were never sent. I replied with the information and no confirmation of anything. I paid out of pocket with the intention of speeding up the process but it went no where! Stay away and save your money!!!

I wanted to like this service and it was easy to set up an initial appointment. Unfortunately there was an issue with my medical records, and I needed to schedule a follow-up appointment, which a bug in their system is preventing me from doing. It has been more than a week and they have not resolved this issue despite multiple messages to their scheduling people.

After making an appointment and downloading the app I can't get into my account. It won't send me a code to my phone number and when I try to verify by email it just loops me back to the Google play store to download the app that I already have. I can't even cancel the appointment because I can't get into the account but if I can't get into the app at all it seems like I'm gonna get charged a no show fee because of a tech issue. Too good to be true I guess.

Clunky af. Phone number verification doesn't work for VOIP numbers, but they didn't tell me (I had to figure that out myself). Email verification doesn't work at all. After a long time tons and back and forth they sorta fixed this. +1 stars Pcp I got through them is nice & knowledgeable & professional and just plain not dumb, which is gr8. +2 stars The experience trying to get it to work was horrible tho so I will leave it at 4. Feel free to remind me to consider in 6 months

Not compatible with latest version of Android. Keeps sending texts to confirm my shipping address, but when I click the link in the text it just opens the homepage of the app. There is nowhere to confirm the address so they won't send my medical device. Also, keeps asking me to turn on permission for "Gallery Access" when no such permission exists, preventing me from uploading required photos and documents. Providers are helpful but the app itself is unusable.

App is broken. I received an email asking me to confirm my address. The link in the email is supposed to bring me to the app, but whenever I tap on it, it just keeps bringing me to Google Play Store instead of the app. There is no other ways to confirm my address even when I opened the app by hand.

They tell you 20 minutes before your follow up appointment via message that they won't take you via app you need in person services then charge you a 50.00 fee for canceling the appointment because what's the point of having the appointment if they refuse services right. Can't cancel 4 hrs prior if you don't know 4 hrs prior that they won't be be able to assist you. It's a scam too collect money without any help rendered.

The thing that's frustrating is that I can't get it to access the photos on my phone and nothing I do will give it permission to do so because it's not up-to-date with the latest Android software apparently? 😬 I'd also like to be able to put in files like medical files etc but I can't do that either. Also I can't view any invoices, can't update payment can't really do much of anything except send chat messages and book appointments.

App itself works great, but Circle Medical isn't for everyone. You pay to meet on video, but can't reach your provider with messages or questions. They have a service e that responds in 48 hours and usually with a response that in no way answers your questions, but they are quick with payment processing! My Rx never even got called in from my appointment 3 weeks ago and no one has ever answered in the chat.

Horrible. It never sends the code to log in so I'm stuck sitting at the screen to enter a code. I've Uninstalled & reinstalled multiple times. If I have it send the email verification, it brings me back to the app store to open the app, BACK TO THE SCREEN REQUIRING A CODE.

apparently my phone number is wrong and there is no way to fix it or verify what's going on. so I can't access the app and now I'm going to be charged as a no show. I tried verifying through email and all it does is bring me back to the same screen to get a code from my phone. gonna need to call my bank and put a stop charge

RUN!! they won't renew a script without monthly appts🚩 Billing is total bait & switch - I was told it was $25 per appointment, got receipts saying "paid in full" for each appt but A YEAR later they say oopsies JK it was supposed to be $50 not $25 sooooo pay up! been fighting with billing dept for months. my insurance was billed for a dr i never saw & services I never received like "after hours visits" & "range of motion" tests on knees. READ the invoices! you can't remove your card either.

Made an appt online, downloaded app and had the same issue with keyboard not popping up when trying to confirm account. No way to get around this. Hopefully I don't get sent to collections for not paying a missed appointment fee for an uncancellable appointment. Ignore the paid 5 stars saying it's user error. App is not functional. Also it seems they only do one month rx without refills so they can bill you every month

The app is without a doubt the worst ever.Circle Medical keeps sending me a request to verify I am who I say I am and they fail to read my message they have the wrong phone number for me and thus I can't open their apps with my email. Repeatedly requested they contact me at my correct phone number all to no avail. What is it going to take to have someone read this review and hopefully contact me.

Initially excited, I entered my insurance info accurately and... repeated messages saying my insurance provider's records don't match what I entered. 2 hours on the phone later with Cigna & I'm using the correct info and the app is trying to just continue with no coverage. Checked with the Better Business Bureau and from everything I've seen, experienced, & read this app/Business are suspect at best and an insipid scam at the worst. Don't bother.

They will charge you full price for appointments no matter what- and will not communicate with you or work with you at all outside of appointments. I was not told that my medications were on a national shortage, and they refused to adjust my prescription without charging me for another appointment. Just terrible to work with if you need anything outside of normal appointments or if you get a doctor that isn't right for you. It's a money pit that seeks to book as many appointments as possible.

The app does not work AT ALL. Code screen won't let me type, then it finally glitches and moves passed the code screen but which now makes me login with a password, but I never set a password, and the email for "reset password" DOESNT EVER GET SENT. I'd better not be charged that $50 cancelation fee due to your own apps inability to perform its most basic functions. I've been diligently trying to log in on time and it's not my fault this is happening.

Not sure what all the negative reviews are for. This service ended up being the perfect thing for me. It's so convenient and the provider I found is very easy to talk to. Much faster than communicating with a regular doctor's office. I've never had an issue with scheduling or logging in. This was an easy way to get help with my ADHD (I did not have a complex medical history so Circle Medical was able to help me). I just wish they took my insurance and there was a way to use my laptop for videos.

I am unable to verify my app because the keyboard won't come up to allow me to enter my verification code. I installed the app on my chromebook and once I type the verification code in there, it doesn't do anything so I STILL can't verify my account. This is so frustrating!

Booked an appointment and was promoted to download the app. Did the download but when trying to setup my account and verify the account, my keyboard wouldn't come up so I could enter verification code and couldn't copy and paste either. No work around. Absolutely useless and had to cancel my appointment since I couldn't get the app to work.

I keep getting rmails that ive recieved messges that have a link to the app but the app doesn't have a way for me to access my messages. I canceled my appointment and it still told me I was missing my appointment. I canceled more than four hours before. Fortunately I didn't put my credit card number in, so hopefully I won't get charged... so frustrating.

The provider is great but the process is a mess. They consistently mess up the prescriptions. They are slow to fix problems. The support personnel are completely untrained and have no idea how to respond to issues. They told me they called the pharmacy at 11pm at night and no one picked up. Then they just didn't follow up. It takes weeks to fix issues. Honestly it's a good concept with horrible execution.

The app works okay when it decides to. Good luck getting technical support, all inquiries get ignored. Costs are obscured so you can't see what you're actually paying for. If you respond to surveys be prepared to have people cold contacting you to explain why the app is super great & you're just using it wrong instead of actually providing support. All communications are async (they'll get back to you when they feel like it) but is through a chat interface, so don't expect to have a conversation

I am incredibly satisfied with this telehealth service and app. The chat feature is great and saves a ton of time dropping them a message when I need to vs barely managing to call an office during normal business hours and not during lunch hour (ugh). Highly recommend!

A lot of the negative reviews seem to be due to user error. Provided that the setup process goes smoothly, the app is great. I went in for an ADHD evaluation and was able to get a same-day first appointment within my state, and a follow-up shortly after. They were thorough in their assessment, and I was then prescribed medication which was immediately sent to my pharmacy and available for pickup the same day. Overall, pretty user-friendly, efficient, thorough, and effective.

So I had a lot of trouble at the beginning of getting SMS code entered in but finally got it when I do get into everything it gives me prices without insurance and at the very top says fix insurance and when I click on it it takes me completely out of the app and won't let me fix my appointments at 1 PM today so we'll see if everything goes good as far as that goes and clarify with them that this will be charged under my insurance and not me

This is an amazing service. I just wish the app was amazing. This app is horrible. I logged into my first session and then a day later couldn't log back in. I have called the company 4 times. Left 3 voicemails for call back. Nothing. I get securing this information and account, but I can't even use it. I wish the support would answer emails to. In summary, great service to connect you with a doctor, but app is horrible.

App was unable to connect to my appointment correctly. On a fiber Wi-Fi connection, 3 feet from signal, and internet working fine on my home computers connected same way. It was frustrating not being able to meet with the doctor and get the help I need. It was also very frustrating not knowing what's next. Were they going to call me back, were they going to reschedule, what is the expected time frame, etc... I do not recommend this app, for now. Maybe I'll come back and update this later.

I had no other option than to use this app since there were no psychiatrists in the area. The doctor was lovely and did her best, but the app/admin was a terrible experience. They make you take 2 appointments to get your first diagnosis even though it could easily be done in 1. This is obviously just so they can make as much money as possible off you. The admins in charge of contacting my insurance took a month to do so after I had to basically harass them to do so. Pick a different app.

This app is so underdeveloped and crude that you can't help but start wondering if it's a scam. There's no sort of security info when adding a card for payment which is required. Once added, you do not have the ability to remove the card. There is an in-app chat feature through which I attempted to get some help but instead got an error message along with a estimated response time of 12 hours.