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Worst customer service. I have been trying to connect to them for the last 5 days and no response at all. The customer service supervisor gave false information and fake promises. please don't use redbus to book any tickets. The same problem occurred once with me when I booked a ticket on Abhibus and their support was very good and instant.

the worst possible app as I booked my bus today itself but by mistake it was booked for today but I wanted it for 6th November and when we tried to cancel it the cancel window was closed we tried to contact and take help but nobody put heed to us we are the students and we didn't get much money from home regardless of helping us they just gave us the lame excuse and making us talking to different people rather than taking accountability my experience from this app is the worst , not recommend.

Very disappointing experience with redBus. I booked a specific seat, but it was changed without informing me. Support asked me to choose an alternative, but I had to book another ticket and travel. It has been one month, and redBus is still refusing to refund my original ticket. Poor customer support and no proper resolution. Very disappointed. whatever improvements done from your side you cannot issue the refund right I have to pay double times for single journey if I use your app

RedBus has very poor customer service in India. In an emergency situation, it is extremely difficult to contact a customer care executive. RedBus Buddy appears to rely heavily on AI, but it did not provide a proper answer to my issue. I wasted nearly 2 hours trying to get my query resolved, and it was still incomplete. Even when I called the customer care number, the automated system repeatedly asked me to press different numbers. The voice quality was also unclear, and eventually I could not re

This is the worst app that you can use to book bus tickets, the bus operator had live tracking, still redBus allowed me to book tickets from the stand which had already passed, and it's been 20 days, they've refused to refund even though I have proofs and screenshots

Extremely disappointing experience with redBus. There was no call or proper communication before the bus arrival, and I had a genuinely important reason for cancelling my journey. I had no practical option left at that point. What is a passenger supposed to do in such a situation, especially when no cancellation guarantee amount was paid? And why should passengers be expected to pay an additional cancellation guarantee when they are already paying thousands of rupees in inflated festive-season

Best app for bus booking! Very easy to use, lots of bus options with genuine reviews. I booked Laxmi Holidays AC bus through it, got instant confirmation and smooth boarding. Live tracking feature is very helpful. Highly recommended!

Absolutely ridiculous cashback policy by RedBus! They lure customers into booking by showing a ₹250 cashback, but once you actually receive it, there are so many restrictions that it becomes almost useless. You can’t even use the cashback properly in one booking—you’re forced to use it in tiny amounts like ₹10 at a time. And on top of that, it has an expiry date of just a couple of months. What’s the point of offering ₹250 cashback if customers have to struggle to actually use it before it exp

I am very disappointed with my recent travel experience. The bus was delayed, and we relied on the live tracker in the RedBus app to reach the boarding point. However, the tracking information was inaccurate and showed a delay of around 40 minutes. Based on the live tracker, we arrived accordingly, but the driver did not wait even for a minute. When we contacted the bus manager, we were told that they had no responsibility towards RedBus bookings and that we should contact RedBus customer suppo

This app has been an extremely frustrating and disappointing experience. I booked through RedBus for the first time, and the booking was cancelled without any proper explanation or useful information. All six of our seats were cancelled, leaving us completely confused and stressed. Despite this, I decided to give the app another chance. Unfortunately, the second experience was just as bad. Two of our seats were cancelled only 30 minutes before the bus was scheduled to arrive. There was no prop

It takes too long to get a full refund from a canceled ticket order. Even though I paid earlier and emailed and contacted WhatsApp to explain the problem, the response is very slow, unclear, and vague. You guys set a deadline within 3 days, but even after more than 3 days, there's no update. Very disappointed. The system mechanism is too old and unprofessional.

Very disappointing experience with RedBus! On 14 Sept, I paid ₹2,331 via Google Pay for 2 seats on Pooja Travels (Nagpur–Hyderabad). The amount was deducted, but RedBus failed to generate the ticket/booking ID. My family reached the boarding point, but their names were not on the passenger list and they were denied boarding, leaving them stranded during a medical emergency. RedBus took my money but failed to confirm the booking. Extremely poor service. I expect a full refund.

I booked a ticket although it's not my first time. the payment got deducted yet i wasn't given a ticket. and then my screen said " select your seat and book again" also they didn't give me any refund yet.. do I have money tree? after doing payment they still didn't give me a ticket and seat. such a disappointment from red bus. also your helpline contact us number never works

Paid for the ticket but it said payment was unsuccessful, but the money from my bank got deducted. Tried to call but can't reach out. Irresponsible! Keep booking from this app if you don't value your money. Wouldn't even rate one star 😂

I booked a bus ticket through redBus, but the bus had improper documents and the journey ended midway. All passengers, including me, were forced to get down in Coimbatore. I raised a complaint, but there was no proper resolution, no satisfactory customer support, and no refund. This is completely unacceptable. We paid for a full journey but were left stranded midway. redBus should take responsibility and provide a refund. Very disappointing service. Think twice before booking...

14.09.2026 / 2 times my payment deducted from my account but no tickets confirmed. When I tried customer care calls getting disconnected continuously . I am trying from yesterday no progress and money debted is not credited back. Help page on App says payment failed and they didn't received the payment. Worst ever experience from Redbus. Still waiting for refund.

I booked a bus ticket payment twice but the money was deducted twice booking not confirmed no customer support to answer calls it simply saying that money will refund 3 to 5 working days, worst coustomer support, app is not working properly when we select help option, while going to payment gateway it still buffering in the payment page worst management. totally disappointed 😞

Worst experience with RedBus. I attempted to book a metro ticket, but the ticket was NOT booked while the payment was successfully deducted from my account. Even after the failed booking, my refund has not been credited. This is a serious payment-related issue and should not happen with a trusted platform. Please fix this glitch immediately and process my refund without any further delay. I expect RedBus to take responsibility for the failed transaction and

Red bus is doing scams .they r expert in receiving the payment but not in booking. they received my 1182 rupees but after that not a single sign of my booking. if u think these are irritating enough, no wait ,just call the customer care(A.I.) I'm sure after that u will also give a review. n it's not the first time so I had enough now. Everytime I book with redbus I have to face such problems. it's very annoying,worst ticket booking app ever I have seen in my life.

Waste app! The service is absolutely bad with zero customer care. There is no human support at all, just an irritating AI bot with fixed queries and no actual chat support. The biggest headache is when your ticket isn't booked, but the money is still deducted. When this happens, there is no way to reach them—no replies to emails, no chat, nothing. A completely useless experience.

I had a very pathetic experience with the service provided by RedBus and its bus operator. I had booked a ticket through the RedBus app, but the bus operator cancelled it without giving any specific reason. When I contacted RedBus customer care, they gave irrelevant answers and were unable to tell me how long it would take to resolve the issue. This is highly unprofessional service from RedBus, so I strongly recommend not using this platform.

everything was good until booking failed but payment done.there is no proper way to contact customer care agent. chat is also not working properly to connect with agent there is a bot called ray it is really a bot don't know anything why these features in this app we don't know. even if we call them the ivr keep asking about ticket number to connect with agent. how did we get the ticket number while we connecting them cuz issue with ticket not booked but payment done how can I enter the tkt no.

Giving 1 star only because there is no option to rate lower. The customer support service is extremely poor. Neither of the two support numbers is properly answered, and even when someone responds, no satisfactory solution is provided. Emails also go unanswered. For such a large organization, it is unacceptable to have such poor customer support. Very disappointing experience with RedBus.

I made two separate bookings and both payments were successfully deducted from my Maybank account, but no tickets were generated and the bookings are not showing in my account. I have the payment transaction references and screenshots as proof. Please check both transactions and confirm the refund status. Please fix the app immediately so other customers don't experience the same problem. I hope redBus support can look into this issue and contact me regarding my payment let me know my refund

Very disappointing experience with this bus booking. At the time of booking, it was clearly mentioned that the bus had a toilet facility. However, when we actually travelled, there was no toilet in the bus at all. The bus also did not provide the TV and Wi-Fi facilities that were shown at the time of booking. We were completely disappointed because the facilities promised during booking were not actually available. The driver’s behaviour was also not proper. We contacted Customer Care regardin

today I'm trying to cancel my ticket from morning and it's giving me 500 internal server error issue i know this is backend server error but not it is 6.45 pm and bus is departed now who will give me cancelation money???, Second is i have booked ticket for tomorrow 15 Sep, money has been debited from my account but didn't get notification for bus ticket confirmation also that seat has been not blocked, now rebus team is not able to pick my call everytime it's saying line is busy.

very worst app in My life I booked a ticket and the payment was debited. Due to an app glitch, the booking process stalled midway and got cancelled; the payment hasn't been refunded, and the ticket wasn't booked either. 💔😡😡😡🤬🤬🤬

Extremely disappointing. The operator repeatedly advertises one bus on redBus but knowingly sends a completely different bus. This is NOT a one-time replacement due to a breakdown—the same thing happens repeatedly. Despite complaints, redBus has done nothing meaningful to stop it. Allowing operators to repeatedly mislead customers raises serious concerns about accountability and customer protection. Customers pay for the service advertised and deserve to receive exactly what they booked.

I want to raise a complaint regarding my booking. The boarding location and bus number provided were incorrect, and we were later told that an SMS with the correct details was sent, but we never received it. Due to this, we missed the bus and faced a lot of inconvenience. I request a full refund as this was due to incorrect information provided by redBus/operator.

This has been a really worst experience for me today. I booked a ticket, and I understand that my mistake was booking it through the browser without logging in. But if I have completed the payment and entered all the required details, I should have received my ticket. It has already been two hours, and I still haven’t received the ticket or any confirmation. The payment has been successfully completed, and I have proof of the transaction. Despite completing everything properly, I still haven’

worst app ever. app was crashing constantly and my booking got stuck. moreover my money was neither added to wallet/credit in the app nor refunded to account. Cutomer care number is not working and help section of app is not loading. return my money

Initially I had an issue where my ₹464 payment went through but the ticket couldn't be confirmed. Customer support eventually resolved it and refunded the full amount. Appreciate the quick resolution, though the initial experience was stressful.

Worst experience ever in booking. I tried to book a bus and payment for deducted but confirmation failed in their page. there's no customer support at all. it's just AI Chatbots. they absolutely do not care for their customers. If a company cannot provide Basic Customer Executive support, it doesn't deserve to earn a single penny.

App have a lot of bugs, after payment also no booking happened. customer care support is very very very bad. It will never connect and chat support also never opens. I lost my money. Don't book the tickets from this bad service app.Very terrible experience.

I made a bus booking today and the payment was successfully completed through Google Pay, but the booking failed. I was informed that the amount was credited to my redBus Wallet, but the money is still not showing in my wallet. Please check my payment and wallet status and credit/refund the amount as soon as possible.

Payment was successfully completed, but my tickets were not confirmed and the booking failed. Also, the customer support call/chat is handled by AI bots that don’t seem to understand the issue properly. At times, their responses are completely irrelevant

This app is scam. It Has booking Issue. i just book bus and my payment is done, the money is debited from my side but the ticket is not booked and the customer support is very bad they don't have Support person to tolk it have only recording which only related to bus and the driver issue not Redbus app related.

It has the worst interface and there is no customer support there is one chat option where is only the pre defined question are there and we cannot type our query there I got my ticket book from red bus before it was letting me apply the offer later it apply the offer after that my money was deducted I booked it from credit card later it is showing no transaction happened I had my UPI reference id for the transaction and also I want to raise the query of it, the app did not let me allow to me.

it crashes a lot I have been trying to book a ticket for one hour, after constant crashing i received confirmation of payment from red but no ticket was booked. and there is no option to talk with live agent. What an u optimized piece of junk we really need an alternative to this, and team should work on their software first, marketing will take no where if you product continues to behave like this

Extremely frustrating experience. I booked a ticket from Nigdi, Pune to Beed with Savera Travels and paid ₹577. The money was deducted, but I never received a ticket confirmation or booking ID. I tried contacting customer care through phone, WhatsApp, and the website, but I kept getting automated responses and couldn't reach anyone who could actually resolve the issue. The phone support says there is no booking linked to my number, while the grievance team keeps directing me to links that don't

Worst experience with RedBus. There is absolutely no proper customer support or resolution. When you face an issue, nobody takes responsibility, and getting a proper response feels almost impossible. The support team keeps passing the issue around instead of actually resolving it. Very disappointing experience. I would strongly suggest thinking twice before booking through RedBus.

Absolute scam and worst service ever! Do NOT book hotels on redBus. I was denied check-in at 11 PM because the hotel doesn't allow unmarried couples—a rule redBus never mentioned. Left stranded late at night, support promised to resolve it and process a refund, only to later email saying NO refund. They don't even manage hotels; they are just lazy-tier with OYO/MakeMyTrip and abandon you when things go wrong. Taking money and stranding customers at night is unacceptable. Avoid this app!

When booking the trip, I selected the cancellation policy and paid the extra charges for it. I also cancelled the booking well in advance in accordance with your terms, which entitled me to a full refund; however, you are not providing it. That is why I am giving you a 1-star rating.

In red bus app, the timings were different from the ticket I got in the mail. When I tried to contact this issue, the customer service person has ended the chat in between without solution and I called customer service they have repeated same thing about bus timings 3times, first they said the timing in app and later after checking about timing, changed the timing which I got in ticket and said they will connect to some support person, but ended saying he's busy, can't connect and ended the call

⭐⭐⭐⭐⭐ Excellent App for Bus Booking! I recently used the RedBus app to book my journey from Odisha to West Bengal, and I am very happy with the service. The entire experience was pleasant, and I faced absolutely no problems at all during my trip. The app's user interface is very simple and easy to use. Searching for buses, comparing times, and choosing seats was a quick process. The booking and payment system was also incredibly smooth and worked perfectly without any glitches.

Very disappointing experience with RedBus. I understand that there is an 8-hour cancellation policy, but I requested customer support to consider my situation and provide at least a partial refund. Unfortunately, my request was not considered. I feel that customer service should show some flexibility in genuine situations instead of simply rejecting the refund request. After using RedBus for booking, I expected better customer support and understanding. unhappy with the way my refund request

The ultimate travel companion for intercity trips.I’ve been using redBus regularly for both bus and train ticket bookings, and it never disappoints: Extensive Options: Easy to filter by operator, timing, sleeper/seater, and boarding locations. Live Bus Tracking: The GPS tracking feature works accurately, making pickups completely stress-free. All-in-One Booking: Having IRCTC train bookings integrated into the same app makes trip planning fast and convenient.Transparent,Secure,Clear cancellation.

worst app Bus is too late I booked my bus ticket urgently through the AbhiBus app for the 11:30 PM bus, but the bus arrived only at 1:30 AM, causing a 2-hour delay. This was extremely inconvenient and disappointing. The AbhiBus app and its service are also very poor and unreliable. Please look into this issue and take appropriate action.

Extremely disappointed with my redBus experience today. I accidentally selected 10 September instead of 11 September while booking my Goa → Bengaluru ticket. I caught the mistake several hours before departure and immediately contacted support. I wasn't demanding a free cancellation. I literally offered to pay the fare difference and rescheduling charges to move the ticket by ONE DAY. Response: No reschedule. No refund. No alternative solution. What's the point of contacting customer support

Worst customer service ever. My bus was delayed by 3 hours, with no prior notification or update. When I contacted their agent, I was told not to cancel because I wouldn’t get a refund. It’s been 2 weeks since I requested a refund, and I still haven’t received it. I understand delays happen, but keeping passengers informed is the platform’s responsibility. I would never recommend RedBus. Paytm has a much better system. I wish I could write more.

Booked 40–50 rides through RedBus, but this recent experience was very disappointing. The bus broke down, and I had to arrange an alternative bus myself. I requested a refund, but there has been no proper response. Passenger safety and support should be a priority, not just collecting payments. Very poor service. I do not recommend RedBus.

Absolutely horrible experience. getting a refund is nightmare it has been more than a week since my refund is initiated. but there is no progress. there is no way to reach out customer support. expect chatting with AI bot. which is an absolute waste of time. do not book any tickets in this app. the customer support is horrible

I had a booking for Indore on September 2nd, but the bus never arrived at the boarding point(Amousi Metro station). When I called the driver, I discovered it was a fraudulent service; the bus operator wasn't answering calls, and the trip had been cancelled. Despite assurances that the refund would be processed within 72 hours, it is now September 9th and I still haven't received my money back. This is a very disappointing experience for the user.

Used to have a great experience in this app but now it's got so bad. so many UI issues and bad bus operators. features are so badly thought of, I can't believe someone is paid to come up with these product features. the quality is so bad. rude bus operators that don't pick you up and just tell to contact redbus. I got the refund but wasted 3-4 hours of my time. the ui is the most frustrating thing ever to use. sometimes it shows the same popup twice for no reason, and closes app when open maps.

The app used over 1GB of data in the 2 hours I've been using it this morning. On what?! Video ads probably! Stop these videos please, this is insane. Now I can't even track the bus as I'll run out of data very soon. And the tracking is delayed anyway. Booking works fine, but for travelling this is really bad!

sorry, but i tried to reach the appropriate parties to resolve my issue, but, unfortunately my voice remains unheard.. i booked 2 tickets that cost more than RM150, but then i have to cancel it due to unexpected event.. sadly, it's been a month since my cancellation, and no refund been made.. i called and emailed the appropriate parties for weeks.. no action, no anything.. i am utterly disappointed by this, & hoping that this review could enable me to receive my refund money back. thanks

17-8-26 I called the bus office to check, only to be told that my bus had been cancelled. I had to immediately book another bus at a higher price; furthermore, the new bus had a pickup point on the opposite side, so I had to go all the way over there. Dealing with this in the heat was quite a hassle. and today date is 6-9-26 The refund has not come till date.And their customer care is very bad, there is no response at all.

I accidentally booked the ticket by selecting Female instead of Male. I immediately informed RedBus about the mistake, but unfortunately, I did not receive proper support or assistance. The bus was not even fully booked, so I expected some reasonable help to correct the passenger gender details. However, my issue was not handled satisfactorily. Very disappointing customer support experience. Based on this experience, I feel booking directly with the bus operator is safer and more reliab

“Very good experience with the RedBus app. Booking process was simple and convenient, and all the journey details were clearly available. I particularly liked the wake-up call before reaching the destination, which was very helpful during the night journey. Booking confirmation and journey updates were also useful. Overall, the app made the travel booking experience smooth and h

This is not a review, more of a request. Wake up alarm feature isn't available on the app. Where is my train has it since many years. Depending on the bus tavel location, the user can be alerted on his wish, be it 10/15/30 mins and can set an alarm before it reaches any drop point he sets on the way

Hi RedBus Team, this was my first time using the RedBus app and my first bus booking. The booking process was smooth and appeared to be successful, but I did not receive any booking confirmation or intimation, and there is no booking history shown in the app. The amount has also been deducted. Please look into this issue and resolve it at the earliest.

A Fraud App. stay away from this app for any trip booking. I selected 29th August 1 Am bus, but this app booked 30th August 1 AM bus, I changed the date again to 29th August 1AM, but again it selected 30th Agust 1AM bus, After that I was not able to cancel my ticket. I lost the amount because of technical fault in the app.

Had a good experience booking my bus ticket through RedBus. The booking process was quick and easy, and all the details were clearly provided. The bus was comfortable, and the journey was smooth. Overall, a convenient and reliable platform for bus bookings. Highly recommended!

If redBus provides a specific boarding point and contact details in the booking confirmation, passengers should be able to rely on that information. My brother was present at the boarding location provided by redBus, yet the bus was apparently at another location or had already departed without ensuring that passengers could locate it.This also raises a serious safety concern, especially when a passenger is travelling alone and is left stranded.very unprofessional behavior

Had a great experience with the trip! The bus was comfortable, the journey was smooth, and the service was good. The bus was quite speedy, which made the journey feel quicker and saved a lot of time. Overall, a pleasant and convenient travel experience. Would definitely consider booking again!

getting a lot confusion on bus ticket, charging a lot as well on different feature. specially looting people. I called customer, for canceling a ticket which booked just 10 minutes before and they looted me 60% amount. dear if you want to get ticket take from bus agency and don't book from these loot service

Worst service provider. My bus was delayed by 3 hours, and no assistance or accurate information was provided. The helpdesk was completely unhelpful, only stating, "We cannot reach the bus conductor or driver." The live location feature was not working, as the GPS signal was lost permanently. To make matters worse, I was dropped off 200 km before my destination without any connecting bus or assistance, while the app incorrectly marked my trip as completed.

faced terrible experience last night. I booked a bus ticket through this app. It got confirmed. waited for the bus at midnight on the highway for one and half hours. The bus operator's number is not working. the redbus customer care service is also not available. till now I didn't get any response from this redbus app. don't trust this app blindly.

Very disappointing experience with Yolo Bus and redBus. The bus left just 2 minutes before we arrived, without any prior call or proper information. Staff responded rudely when we asked for the bus location. Our refund request was also handled unprofessionally, with no basic courtesy, even towards ladies. Very poor service and customer support. The redBus app also has no proper option to contact customer care or raise a complaint.

Extremely disappointing experience with RedBus. I was tracking my bus location in real-time, yet the driver never bothered to contact me or stop at the designated boarding point — leaving me stranded and wasting my precious time. This isn't just poor service, it's outright cheating of passengers who've already paid for their tickets. Customer support is equally unresponsive and unhelpful when you try to raise a complaint. RedBus clearly has zero accountability for the operators they list on thei

Overall, the RedBus app provides a smooth, convenient, and user-friendly experience for booking bus tickets. The interface is simple, clean, and well-organized, making it easy for users of all age groups to navigate and understand the different features without much difficulty. The booking process is straightforward, with clear options for selecting the destination, travel date, bus, seat, and payment method.

Love the app and its recent features! Feature request: Please add an "En-route / Pass-through" search. Many premium buses pass through towns (like Bankura) without an official scheduled stop, so they never show up in search results. Showing these would let passengers book to the next stop and get off mid-way. Adding smart connecting bus suggestions for routes without direct connectivity would also be a game changer, like selecting the closest city, etc. You guys have the data to pull this off.

The overall app is good, just one suggestion from my end which I guess everyone who is traveling frequently can relate to. most of the time the bus got delayed and we didn't get proper info about where the bus currently is so, there should be a chat option within the app where all the co passengers can chat, provide and share info among each other, and bus operator should be in the chat. and one more thing, there should be an option to add image with review

My bus operator cancelled my ticket at the last minute during peak festival season, despite me booking well in advance to avoid this exact situation. Now, with limited availability, the same journey costs nearly 3x more. There should be strict restrictions on operators who cancel confirmed bookings. Customers should not be forced to pay inflated fares because of an operator’s cancellation. The platform should ensure alternative buses at a comparable price.

worust application maintenance. having many issues in the application. Support options are also not working. application rating option also not working. GST added in profile settings but again it's asking every booking. Transaction details not showing in the booking page, like which payment method we used etc.,. UPI Payment support is not working and Link Generated but the link is showing the link expired message directly but the link is accessed in a few seconds only. many users mentioned issue

The app showed wrong pickup, drop location on the ticket after booking it. I had to reach the bus service helpline to confirm correct ticket details. And the customer care service of the app is total trash too. The chatbot doesn't work, it keeps asking for re-login via OTP, even when you're already logged-in with your own account; And still it doesn't work, shows a blank page.

Booked a bus for 16 Aug. It never arrived at the boarding point and redBus sent no cancellation alert. The control room at the stand confirmed that bus didn't arrive. A week later, nothing just repeated "escalated to Bus Operator Team" updates. The app still shows the trip as "Trip Completed" though we never boarded. Booking is easy; getting a refund when the operator fails is not.

Pathetic service. I booked a ticket and had to cancel it. Post deduction of required amount they show that refund has been credited but they didn't process it. On customer service chat and call, they abruptly cut the conversation stating they are busy with today's travellers. They didn't even bother to respond why money is not credited despite showing status as refund complete

Worst App for train bookings... I booked a train. initially it was wait listed. on the day of journey, I checked the status and it was still showing wait listed. when I checked my PNR in other app, tickets are already confirmed and redbus didn't updated the status in their app even before 1 hour of journey. DON'T TRUST REDBUS BLINDLY.. CONFIRM TICKET IS WAY BETTER.. I NEVER USE THIS APP AGAIN..

don't trust this app. They give false information about the busses those travels are tie up with this app. They will mention toilet facility available in the bus but no toilet will available. They give one pickup time but they won't . Extra 1 hr to 1.30 hrs they will extend. 50% cash back they mentioned if the bus not reachable on time. This is also fake. Bus never reach the destination on time. They capture 50% extra fare on weekends.

Very disappointing experience with redBus. When I was filling in the details to purchase my ticket, I clearly selected TBS (Terminal Bersepadu Selatan) as my boarding point. However, after I confirmed the booking, the boarding point suddenly changed to TBG (Terminal Bersepadu Gombak). This was NOT what I selected when making the booking.

I have been using redBus since 2015, and it has always been a reliable travel partner. I regularly travel for my job between Goa, Vadodara, Indore, and Chhatrapati Sambhajinagar. The app is very user-friendly, fast, and continuously updated. Booking tickets, selecting seats, checking bus details, and tracking journeys are all very convenient. 10+ years of trust and countless journeys with redBus! 🚌❤️ Highly recommended!

Higher cost charged by the broker than directly booking through the travels app. The hideous effect is hidden by the app experience. The difference between sbm travels or prm transport which exposes similar booking experience through their own app/site is not evident untill you reach final payment phase. When taxes is included, with brokers like redbus, customers are charged more. This may be due to being taxed for both broker and actual travels. Try comparing next time for same seat.

Worst experience! Never booking through RedBus again. ​Extremely disappointed with the service. ​Bus was changed twice before boarding without prior proper updates. ​Pickup point was altered without informing me, forcing me to travel 6 km extra at the last minute. ​My selected seats were changed and I wasn't given the priority seats I paid for. ​Zero coordination and zero customer care. Save your time and money!

It's a very good app for booking tickets for all buses smoothly and I never felt any problem to board in the bus as well as to accommodate in my booked seat/birth whatever I booked. As such the app is reliable and trustworthy for all common passengers and also very helpful as its crew members intimate the location as well as the name of the staff. Thanks to the redbus founder and team.

Booked a Guaranteed Ticket through redBus, but it remained WL and was cancelled. redBus marked my ₹310 refund as "completed," yet after 8 days the amount is still not in my account. My bank confirmed no refund was received. I've spent days following up with no resolution. Poor refund handling and customer support. This experience has made me lose trust in redBus,l and I won't use it again.

The app claims to give a discount code but when I put in the OTP that was sent to me, it keeps saying wrong OTP. Our tickets were changed to merge with other vans and our seat changed to the back of the van. The van was meant to be direct, but the route kept changing, with pit stops in cities that weren't mentioned in the booking and told to wait before the next scheduled departure as they are waiting to pick up more passengers. Overall, this added an additional 3 hours to our travel time...

Extremely disappointing experience. The bus was delayed, causing me to miss my work and incur additional losses. When I contacted customer support and asked where it was written that refunds are only provided if the bus is delayed by more than 2 hours, the support agent clearly admitted, "It is not written anywhere." Yet they still refused to help or even register my complaint. It's unbelievable that a company can enforce an unwritten rule without informing customers in advance.If such a policy

Booking a bus ticket through your app is incredibly simple. But when it comes to reporting that the bus left earlier than scheduled or requesting a refund, there is no easy process at all. It feels like your system is designed to make it easy to collect customers' money, but not to support them when they face genuine issues. Please improve your customer support and make the refund process as simple and transparent as the booking process.

I would not recommend booking bus tickets through the RedBus app. If there is any issue related to the bus service, it is very difficult to get proper assistance, and refunds are often not provided. >The customer support team is also not helpful when passengers need support or have queries. Another major issue is that bus operators sometimes change the boarding point at the last minute.

Smooth & reliable booking experience! "I’ve been using redBus for my travel bookings and the experience has been seamless. The app interface is very intuitive, live bus tracking is accurate, and the seat selection is clear. Got a nice promo discount as well. Highly recommended for quick bus bookings!"

One of worst customer service, Very disappointing experience with RedBus. They happily charge convenience and service fees, but when you actually need support, there's practically no customer service. The operator handling my issue was rude and unprofessional, and RedBus failed to provide timely assistance or resolve the problem. If you're collecting extra charges for "service," at least ensure customers receive proper support when things go wrong.

The customer support is a chat bot that cannot help you with anything. It doesn't even let you contact live customer service or get in touch with valid operators. Other than the bot, the customer support is basically non existent - no customer service email, no toll free number, no way to actually get in touch with a person (if they even exist). If you have an issue with your booking just give up. I personally lost so much money and the support section did not help me.

Absolute Worst Experience - Do Not Use! ​Rating: ⭐☆☆☆☆ ​I am extremely disappointed with this app. Today, I tried to book a bus ticket three separate times. The app charged me every single time, but not a single ticket was confirmed. To make matters worse, there has been absolutely no refund issued, and when I tried to contact customer care for help, I got zero response. They took my money three times and left me stranded with no tickets and no support. Completely unreliable and terrible custome

Booked a single sleeper via RedBus, but the bus arrived 40 minutes late and stopped 200m away from the boarding point. The bus was different from what I booked, and I was asked to share a double sleeper with a stranger. Customer support argued with me and disconnected the call without resolving the issue. This is the second time this has happened. Very disappointing service. Not recommended.

RedBus has been very disappointing this year. Customer service is extremely slow, I waited over an hour and my chat was never opened. I still don't get my refund after almost two weeks. Not only that, the TripAward is really confusing because it says to claim the next day, but it only seems to work at midnight without any prior notice. Furthermore, I hope RedBus improves its customer support, refund process, and provides clearer information in the app.😇🙂

Very poor experience with RedBus. My bus from Lucknow to Hardoi was scheduled for 7:00 AM. By 6:30 AM, all the details were already showing in the app, including the bus number, operator's contact number, and other information. However, when I reached the bus stand, I was informed that the bus was broken down and had been cancelled. I received no prior notification from RedBus. Finding out at the last moment caused a lot of inconvenience. I would not recommend booking through this app due to its

very bad experience, i just booked ticket before 10 min in hurry, and it was booked mistakenly and time was wrong so I booked another ticket for same from same platform but they are not giving refund, i will really not use redBus after this, they should understand, ticket was just booked before 10 min and there was no cancellation option

My first experience with RedBus was very disappointing. I booked a ticket from Jaipur to Banswara and reached the boarding point on time, but neither did the bus arrive nor did anyone answer my calls. After trying several numbers, I finally found out that the bus had been canceled without any prior notification. I didn't even receive a refund. RedBus is a very poor application, and I would not recommend anyone use it for travel. 😡😡😡😡

redBus is totally making a scam with the coupan and the redBus wallet. I was having 119 in my wallet out of which it only allowed me to use ₹39 for booking the ticket, why can't I use all my wallet amount and it gives the expiery date for that amount. It's totally not acceptable. please stop this scam and let people use their wallet amount fully. And I am also facing problems with the referral. I referred my friend, I didn't get any benefits or rewards as mentioned in the referral part. Waste..