1VALET

Temperature control: I shut fan off, but it still turns on to raise Temperature. Why?

very helpful getting in and around the building. plus messaging with the management is optimal.

good

no issues

Delivery notifications have become delayed up to a few hours for over a month now. Worked fine before that. Pretty annoying because now I have to ask management to open the mailroom locker if I don't want to wait hours for the notification to come in.

Difficult

it's fine

1VALET keeps me informed of all things I need to know regarding our building. Much better than the need to read important info on posters, which not everyone sees these. Thanks for keeping tenants informed!

Please allow the app to rotate and display horizontally.

Works great!

There STILL should be an suite lock door option just incase of accidentally unlocking of if you forgot to lock the door or unsure if you locked the door! ie on bathroom, shower, taking a bath!

Logged me out twice when trying to respond to a call. Several times didn't even ring when someone at the door was trying to call.

the app forces you to use google play services. they have no alternative solutions. I literally cannot use my buzzer because of this

Coming from a Strata that had very poor communication, this site is BRILLIANT.

request for maintenance by 1 Valet is user friendly thank you VALET HOPE the action also same

Excellent

I really like the fact that I can see who I'm letting into the building.

verry convenient and efficient app for residents.

very helpful 👌

I love it alot

cannot reset passcode

User friendly! very clear instructions and communications!

great app and awesome usability

very secure, absolutely easy and convenient. I wish that all the people that deliver know how to use this system. those who haven't used it has led to extremely unhappy outcomes.

powerfully app that makes the service your landlord provides an elevated ones

I sometimes encounter a problem, when I am approaching the main lobby it says "NO ENTRY" and it is very annoying 😒.

Good, quite convenient.

Great

Very convenient. everything I need is on this app. from notifications that parcels have been delivered to a secure locker, to opening the gym doors and letting guests into the garage.

love this app and services that it offers.

Opening the inner door using my fob allows it to remain open for a whole minute. I feel this time should be considerably shortened. Ron wrote this, not Dini.

waiting for a verification code...never received

The digital fob is not accessible outside of the fob screen, and it stops working after a while, at which point you need to re-login.

Riddled with ads and rate prompts despite being an expensive b2b product that serves a core utility of a building. The adware deceptively reveals itself days after initial use. The thermostat function is not fully featured. I would like it to prompt me to turn on nfc when I open the app.

Very decent app, does allot, so far so good.

the guest mode whereby I can give my guest a code Charlton they can enter when they arrive gas disappeared from my valet screen. how do I get that back abd why did it disappear???

App works sometimes. Customer service doesn't care at all when it doesn't.

I used to be able to set a pass code for delivery or visitors and cannot see how to do this any longer. Did you remove this feature?

people are buzzing but the app doesn't ring to let me know. also if I try to unlock the door the app freezes. I have to close and restart the app and unlock the door without seeing the camera. it doesn't work 80% of the time pretty useless.

you don't have my permission to release information for my account or device information.

how to enable the 2nd user for the app

its so slow and always loading I often not open the door.

cool!

The digital fob doesn't work 50% of the time (just a single green flash, no unlock), I can't have my house key only work 50% of the time, that's unacceptable.

disabled my ability to allow guests access overnight with no warning in sub zero temperatures - could have killed someone. edit for the developers, this is the company Interrent Reit and they are also now having the app send non payment emails even though I am not paying via the app. recommend you give them a call because they are giving your company a bad name.

Works ok but after upgrading to the latest version the ability to grant guests & one time codes for deliveries has disappeared.

good

when someone arrives and calls there is a glitch in the app and i cannot ppen the gate . it just freezes. and i already did uninstall and redownloaded the app.

very convenient and reliable.

booking the amenities is tedious. you can't book the day of and even then it doesn't show if the room you're looking at is booked. there are two amenity rooms in my building and people think they booked one when actually it was the other. the app allows anyone to enter the booked room regardless of not being the ones who booked it. fix it so that the booking says something along the lines of "this room is booked today from 8am-10pm, please try another day" instead of what it currently says.

Superb and very convenient and safe

Easy to use once you get it setup...love the remote lock/unlock capability!

Makes access easy, especially when both hands are full or freezing😊😊

Awesome app!!

convenient

I have the app since I moved in last February the buzzer doesn't work I always have to go down stairs to open the door which is very inconvenient

keeps stopping

app crashes on android after latest update

needs CONSTANT reinstallation will not reliably work twice in a row. DO NOT PAY THESE PEOPLE once again, this trash app is making me reinstall it

excellent, I like too much because we have information directly and very quickly about repair in the building or general information (update), and we can post some sell stuff. however, we had to reinstall the app due to resetting the app in every user of my house.

Our building has been using it for many years. Yes, if you don't update the app once in a while, you may have issues; however, the app notifies you for the update. We use the Digital fob, the facial entry without any issues.

NFC fob function does not work with Pixel 10, only Bluetooth.

after the update I'm unable to lock and unlock my door. was stuck for a while. really poor user experience.

I would love the option to have a ring instead of vibrate when someone needs entry.

so easy-to-use

Digital key fob not working 50% of the time on my Pixel device. That's a core functionality on a flagship android device. It should work 100% of the time, and if it's not, it should be a critical bug and all hands on deck to resolve it!! I'll update my review once I get a week of it working consistently. Looks like it is not working with NFC and it works better with Bluetooth but that is quite the hastle

never works for bookings

Amazing user experience, and constantly being updated. Love the convenience of 1 app .

Nice app and very useful as it adds flexibility and convenience to the tenants. I had lately a configuration issue with our building entry system and one of the 1Vallet experts, his name is Tayo (I want to mention him), took the time to listen to me and understand the problem. He was calm, very respectful, and patiently tried different possibilities to find the best solution that satisfies me. Cayo's respectful and professional behaviors as well as his knowledgeable support are very appreciated.

It often doesn't work from your phone can't trust it. Customer service was also very poor.

Excellent and friendly customer service. Very quick to respond and to help troubleshoot any issues. The support genuinely cares about the app working properly and went above and beyond to assist. The app itself has been flawless, easy to use, and is incredibly helpful to have! As a tenant, I am very happy with this service.

could not find the button to reset passcode, is this a UI related issues or this feature is not available? I forgot my passcode and not able to login

Very useful and easy to use.

the key fob function keeps malfunctioning, it says doors are unlocked, when they aren't. I constantly have to kill the process and restart it. This is so far a very subpar and frustrating experience.

Thank you

Great system

this is not a reliable app.

love no keys

app keeps crashing on android 15.0

👍

this system is so wonderful and makes me feel secure..

Doesn't work around 90% of the time. I have to force stop and clear cache every single time while opening the door.

Love that we can stay up to date with happenings in our building.

Overall it's fine. The facial recognition takes a long time to act. Basically 0 connection to the security camera except when someone rings.

this sucks

i it's funny I've been living here for 3 years and I'm finally going to use this app so far I'm enjoying it

Great service

Works like a charm.

Nice feature

It works. Nav/menu layout is a bit confusing but not the worst. One feature I'd really like to see is a notification everytime a guest access code is used

good 👍

works great 👍🏼

cool app for when you leave your keys in the house 😀 easy to use and user friendly

watch app for Apple users only??

Fob fails to unlock doors the first time. Requires bluetooth to use. If my building didn't force me to use this app, I wouldn't.

It's a great app, but they need to expand to samsung watches. It is compatible with Apple watch but not samsung. That's definitely not cool!!

Xcellent

After the recent upgrade app is not allowing to raise service request.

1 valet does exactly what it is meant to.

Cannot adjust the volume. Can you help? Tnx

It would be nice if the "Activities" was a separate button and not come under "Marketplace". Also, if a notification could be sent out when someone posts an activity. Thanks!

I think it's incredible because of you have a visitor that is coming to visit you but don't have the fop and you just use this app

Not working on pixel 7 pro with the latest update. I get a generic error on book of "Something went wrong." Clearing storage and reinstalling does not fix the issue so its a real bug. Edit: bumped to two stars because the latest update fixed this, but having it happen at all is unacceptable Edit 2: a couple years later, the app has continued to work, so bumping to 4 stars now as it functions well enough and has been stable (on a s25 ultra now).

Very convenient to use app. works well.

A great option would be to turn off any access between sleeping hours. Sometimes riffraff like to wake you up at 3am for fun.

I like the app alott there are a few appointment issues but all other is great once they correct appointments it will be 5 star

The app is very user-friendly and convenient as a tenant!

Great integration with our buildings services. Had to play with the different options for door entry. Would be nice to have some video guides, but I presume the features of the app are limited to how the building manager set it up.

I wish maintenance requests were slightly easier to access and able to expand to have multiple lines of text but this app is what my apartment uses.

Good App for Packages and Messages. Maybe we can do more with it; Calendar, Sales, Pictures from Parties.

My valet stopped working, I can't sign in ans when I promt to get a code sent to reset, I get a message saying it can't send sms???

I've been using it for a bit over a month, and it works well. You NEED data to open some doors, like the garage door. I found that out shortly after using the app, fortunately the building has free wifi, but it doesn't reach my car. So I ended up getting data. One thing I'd like to request is to make it voice activated, ie; "Google, open the garage!". Would be safer than fumbling with the phone while driving. Or even better; make an app for the Chevy Infotainment system.

Terrible experience. Could not get into unit, or building, or anything after already being in the unit and building, etc. This app randomly deleted our login info and says that I'm no longer a part of the building community. After being inside the unit for hours and making home, we step out for dinner only to never be let in again. Terrible experience. No customer service to try and help resolve issues. I can't understand how this hasn't had more negative reviews after an incident like this.

Please bring back parcel Locker password via SMS, why did you get rid of it. Not everything needs to be an app. It also crapped the bed when I needed to buzz someone in, so what exactly is the benefit over just calling?

The number of times this app has stopped working is so frustrating.

It worked pretty well for communication with the building's staff.

Too slow, it doesnt ring when guests are buzzing but then I see missed calls. Too many unnecessary features thay nobody needs, but it doesn't do the one thing it's supposed to do.

When a visitor is at the main entrance door and calls my apartment via Valet, my cell phone doesn't ring to notify me that I have a visitor. Then I get a "missed call " notification. I have checked my cell phone settings and everything is turned on. I have no problems receiving other phone calls. I am not the only Tennent in this building that is having this problem. How can this be repaired?

This app doesn't work. Guest access does not work. And my guests think I am not home, since I only get missed call from entry system notification.

Unsuprisingly, doesnt work to open the doors half the time. Reaching out to them was no help. I can't get into the garage or apt half the time so thats great.

I cannot even log in ..Nothing is working forgot password, activation code , forgot username nothing..

The 1valet app is not working to open our garage door. Lately we've been getting many issues with the app.

A horrible App. I recently moved and installed this App which my apartment building had suggested me to install, then after I installed it on my mobile phone and registered it with my personal Identification of email address and cell number etc., I found no matter how I have tried, I got logged out and have never ever been able to log in again and somebody else can log in with my personal information. How horrible! Hope Google Play could get rid of this App as soon as possible.

This app does not work it is faulty I wish my building never got this piece of junk. I order things to my home it requires signature and I never know when they're there because the app does not work it does not notify me that someone's downstairs it just leaves a message saying I missed it no I didn't miss Jack schitt okay this is a piece of junk I forwarded it to my phone so maybe I'll get something working here

Glitchy and does not work as intended after the first few video calls from callers. Had to stop and just use phone calls which defeats the purpose. It also advertised that a widget could be added to my home screen to open the door which again, worked for a few weeks and then stopped working for no reason. (I am not bad at tech I promise😅) Good idea feature to be able to grant a visitor an entry code but it's only available to Canadian phone numbers which often visitors do not have!

This app only works half the time The other half the time people have no way to access the building even though you give them access. Luckily I live on the ground floor of my apartment building right off the main entrance so it's easy for me to let delivery people in.

Does not work, not even as a way to lock/unlock your door, I've been unable to lock my apartment door for several days that they've been trying to fix it and neither the app nor physical backup key work and each time something is supposed to fix it things just get worse.

No notifications at all on vibrate/silent mode

We have had this app since December2022 and it has never worked for me. I have calls set up properly and only maybe 1 out of 10 entry calls come through. Normally I just get a notice I missed a call. I've set it up to have people call me to see if it will ring my phone or just give me a missed call message and it is almost always a missed call. In the winter when the furnace is turned on, it always, every day turned the heat up to 23 degrees. I wish our building didn't need to use this app...

Horrible intrusive spy app that I beds itself in the background with admin permission and my phone has not worked right since my brand new 2 week old phone do not let them talk you into using it unless you want to buy a new phone

Good application though lagging sometimes. The door was not opening by application at midnightm

It finally appears stable and functional for a few months on the Pixel 6 now. And I think it call forwards by default now if it can't connect via app

Doesn't always work...quite disappointing missing visitors and deliveries.

This app is garbage and does not work. There is no need for it...so much easier before with buzzer numbers .. now I can't even buzz delivery people in.

I do not get notifications when a person is trying to reach me. I've tried changing my notifications a thousand times. I keep missing the people and having them text me.

The app has been good so far. However, after the latest update in November, when people are buzzing, the app launches but there is no ringing. I rebooted my phone, I cleared the app data and cache, log out and login back, no luck. No ringing notifications, just silence. I had to forward to my number for now since I missed 2 deleveries over the past few days. Plesse fix asap. It's not my phone, it seems the last update has bugs. Thanks

Aug.29 Update Since my post I have been in contact with product development and very happy with the attention the problem has been given. They prioritized the fix and it got much better!

Since 1VALET was installed in my building it seemed very convenient at first until the system crashed which happens very commonly it seems to crash every other day. Not impressed and would leave 0 stars if it was optional.

The app never works when I need it to. I cannot order groceries nor have food delivered without something going wrong. Sometimes another tenant has to let them into the building. Even when I went away a few times recently the app doesn't work after I've returned from a trip and I myself am needing assistance getting into my own building. I shouldn't have to struggle to enter my own place.

Worst app ever. I have had at least a dozen calls from people who can't get in the building. I'm sick and tired of running downstairs to answer the buzzer. Still isn't working. Your app sucks

Need to constantly check for updates or the buzzer doesnt work

Never works....scramble to find it, then tapping and swiping doesn't work...have to find the actual app really fast and just unlock the door that way. Missed so many parcels.....have to go pick up at the post or FedEx or wherever. AND YET STUCK WITH IT BECAUSE MY BUILDING CHOSE IT.

The app is great. However, it doesn't work when not updated. That means that many times I have missed people buzzing in because app did not ring, as it wasn't updated. That happened several times. You should fix this bug.

Not sure what the value is from this app. The app does not push any notifications, you can't hear anything if you usr call forwarding but you can at least unlock the door.

So bad . app crashes every time I try to get a code to recieve my parcels

Does not work as intended. People will ring for you downstairs and you will not get any notifications. I've just changed the settings to allow the calls to be forwarded to my phone instead. The app is only good for apartment management teams to send files and announcements. Otherwise for users its not useful. I've missed a few parcel shipments due to the app not notifying me of people calling.

Such a pain! I have not been able to get a notice of someone who has rang until I get a missed call.

AWFUL!!!! Absolute pain in the neck with so many issues and challenges it's not funny!!! Wish we could just trash it!!!!