Download Octopus Energy V4.152.0 APK Free, Mod Premium

some of the £ values not show in annual and export rates all blue

Unable to open app for two weeks as says email or password is incorrect. Received 3 reset password emails none of which let me reset & now not even receiving those. Not much good when I want to charge my car at a time other than the preset one!

I used to just use my car to schedule charging, worked perfect. Now have to do it through this ap to get the low tarrif. it never works !!! its dreadful

rubbish app can't find anything

Great energy provider

Great until I tried to get it to work with my car's charger, then terrible. If you are thinking of an EV make sure it, the wall charger and Octopus are compatible. Otherwise you can't charge the car.

the graph page has a bug so it is sticky when scrolling (android 16 and 17)

hard to discern times of day in daily useage bar chart. Trivial to show the time band on the kWh/£ readout window. Seems odd to surface data axis but not time axis. Handover to the website for Octoplus is clunky and regularly fails. Colour scheme obviously appeals to diehard Octopus corporates, but it does grate on the retinas. Elec usage "insights" not very insightful; tells me my day rate usage exceeds night rate, without recognising that day rate is 99% Happy Hours EV charging.

'View detailed usage' never worked for me. It's too frustrating to not see the hourly usage even with a smart meter. With my previous provider, I was able to see detailed usage.

Den Wechsel hätte ich mir echt sparen können. Ein Kundenservice ist praktisch nicht vorhanden, auf Antworten per E-Mail wartet man vergeblich. Dazu kommt, dass die App den Verbrauch nur nach Lust und Laune anzeigt und ist unzuverlässig. Ich habe definitiv vor, so schnell wie möglich wieder zu Tibber zurückzugehen.

not really great slightly interactive but web is just as good uninstalled. and now all the offers have gone to scratch card so you get nowt unless its Monday when you look... uninstalled.

can't scroll up properly anymore as you get stuck on the value bars in the graph. please sort as a pain .

App not working properly since 26th October. can't seem to view daily usage.Contacted customer support but still not working .

A really useful app that worked well. BUT the clocks changed in the UK last night. And it stopped working for a day. But now it is working well again, daily, monthly, and real time reporting. So I'm happy. Next clockswitch day I'll wait a while before complaining!! :)

The latest update: the clam scratch card is not working; one star purely for this new feature only.

Excellent energy company, easy to use app.

Update after a year or so: Still broken. Handy little app, but the newish "Energy Insights" panel is hilariously broken. It keeps confidently telling me I'm using less electricity than usual, which is obviously wrong as I've switched to a heat pump!

Strait forward

Enables reliable monitoring of my energy account. Has not yet let me down.

Positive

Good app easy to use

I've always liked Octopus for its excellent app, customer service and rewards. But Octoplus has taken a massive step backwards. I used to get a guaranteed free Greggs coffee every week. Now I'm scratching cards for the chance to collect eight Clams and claim a treat, which could take weeks or even months! Turning a guaranteed weekly benefit into a game of chance feels like a cut disguised as a reward. Really disappointing. Please bring back the guaranteed weekly perks!

don't really know what's going on but pages don't seem to load for me. Can only opt into 1 saving session then get stuck on a webpage not loading loop, spin the wheel doesn't always work, very slow loading pages. pixel 10 pro XL android. My car is also only meant to charge out of hours on cheaper tariff but seems to charge as soon as I plug it in so I'm assuming I'm getting charged on the full rate.

As much as I love the company and the service, the app is terrible! Very slow and laggy

app dont work!

certain useful aspects of the old dashboard have been removed with me unable to submit meter readings anymore. why have these aspects been removed? I much preferred the old dashboard.

Absolutely rubbish. I can't login to the app and website doesn't load anything.

App seems to have slowed significantly when pulling/displaying usage charts in latest update.

usually very good but can't access my cosy heat pump settings with the latest update

Info boxes removed with time etc when scroll on graph need that back👎 thankfully tablet wasn't updated I'll have to use that. Prev would've said 4.5 since joined in Spring, only temp glitches, but this update of the graphs is no good & also less accessible much harder to read times as not all show at bottom. [Next update] Had hoped next update would bring the functionality back but sad to say it hasn't so still less accessible. [Update aft reply] I really appreciate that look forward to it 👍

I used to be able to get a caffe nero every week, so 8 in 8 weeks - now, I can collect 'clams' (crabs would be more appropriate) and collect...1 in 8 weeks, SO GOOD!!!!

Great energy managemet app

poor. used to be brilliant. now its just greedy. gotta choose free electric on only a Sunday. we used to get multiple free times a week. its a joke. greed greed and more greed. bring back old octopus

brilliant company

it gives great rewards and help very quickly very friendly and professional 👍🏻 😀

Lots of issues logging on recently which makes charging the EV difficult. Please fix

Great app

Not great for heat pump control. 'Smart Heating' setting just kicks in when the temperature drops below target, switches off when it hits it, regardless of time of day. does not track tariff cheap/premium rates like it should. Can't manually set timing (eg 2°c warmer during cheap rate) as it creates timing conflicts and heats up during peak rate instead of cheap and vice versa. Turn off smart heating, and it reduces time slots per day to 6, which isn't enough to make best use of cosy tariff.

No QR code for Cafe Nero app? The only time I got one for months

Flawless, reliable ev charging on IOG and easy to see usage

the app keeps saying to update to get smart charts but I am on the latest. overall a great easy to use app.

Having just changed to Intelligent Go, I found the daily cost and usage really useful, my smart meter needs replacing, yesterday the daily cost and usage disappeared.

It's 2026 and you can't change contact details in the app or on the web, so you can't change email address or phone number without calling customer services, that's terrible in terms of customer service in this day and age.

The pages of the app have shown error messages ever since Octopus couldn't find my gas supply (they'd been supplying me with gas for over a year, and suddenly needed me to send them a photo of my meter to be able to find my account!). Despite then sending them screenshots of the error messages in the app, they were pleased that everything was now working. It wasn't!!! Customer service? 0 App 0

would of been higher but had issues where you wouldn't update my payment using the app and I had to manually enter a code then you send me an email saying you can transfer balances when it doesn't work. Just says something is wrong loading my meters!

Very good, easy to use !!

turning into a really useful, dare I say even fun, app

very good .but it would be nice to get the offers in english or have a button to make all the app english

it's ok for paying your bill, but that 'Spin the wheel' feature you have on there is a complete waste of time, I'd have more chance of winning the lottery than winning anything off my gas.

I never write reviews but this app is affecting my life. -Nowadays boost charging doesn't work -the schedule with smart charging changes at night and never gives me as much as I ask -I cannot longer charge without using the app as it doesn't let me remove it from my smart charger I would recommend not joining Octopus at all. It's only slightly cheaper than the rest, but the service is abysmal

Octopus HAD a great product then they changed it! charges section hit & miss. Delays affect reliability of app eg will show the car as unplugged but still boost charging. Charge requests in 5% increments creates errors. Charge insights removed so you are no longer notified of errors and scheduling appears even when the car is unplugged & away from home. Reported to Octopus but customer service also declined, takes days for a response that usually doesn't answer question, just blaming us/EV.

It's the details that matter, it's an easy app to operate though not being able to change account details like email and phone number without calling customer services is pretty terrible.

Once again, annual summary is broken. Contacted customer service and all I got was a waffling reply with no fix dates and no fault reference that would at least give me confidence Octopus was taking this seriously. Please test your app properly and stop rolling out junk.

a pretty good app all-round

It's a little confusing to navigate, difficult to find specific functions without false steps and many tries. Simplify!

I don't recommend Octopus energy to anyone. I think they are going to be bankrupt. I was a bulbs customer and also my neighbour, when octopus energy took over we stayed with them. However the customer service very unhelpful and they don't respond to enquiries. I contacted 6 times and I managed to speak with one very unhelpful lady,and another customer representative called Stanley, and he emailed twice with zero help,another customer representative sent me an email called Solie with zero help.

I plug my ev in every day but there is no option to not charge my car. I have to say that I require 5kW even when I don't need any charge. Incidentally, my car is programed not to exceed 90kW as there is a risk that it might catch fire.

Was happy with app, but not happy with recent change to usage graph, that shows different colours for different time of day rates. Not because that is not good, but because you can no longer switch to the cost view. If you couldn't keep this feature then it never should have changed. Put it back please as cost view is more important/useful than this new graph.

service is good, prices are good, but you totally need a payment system in the application. it's 2026 people, how can you miss it?

unable to login, no issues on website.

failed to charge again! once again this app tells me it's going to charge overnight using our cheap rate and again and again it hasn't charged the car a single 1%. absolute rubbish app.

Decent app. Does most things right. Bit poor in a thing or 2. If developers want then I can provide them feedback

Could be a great app if it updated automatically as stated , but it doesn't, seeing import costs never works only shows kwh, split for home ev etc again does not work correctly. This app could be extremely useful if it worked correctly, hence my *** review.

Please can we have the kWh/£ toggle switch functionality on the "useage" screen back please. it stopped working for weeks, then worked for a few days and is now greyed out again. I want to see how much I have spent readily available and not to have to wade through confusing graphs and granular figures. Give me the basics. Unfortunately the app now, like many apps, reminds me of the term popularised in 2022 by Cory Doctorow.

you keep changing the format. it used to member my sign in amount now it doesn't

keeps closing when moving between apps

So far - great customer service via email, and everything was straightforward to arrange, e.g. the variable direct debit (the main reason for my switch to Octopus). I'm on a smart meter and not using any of the more "advanced" options.

Great customer service and company however here are alot of flaws on the website, everything seems cluttered and I keep getting messages about trying to see how much electricity is, always seems to be an error and can only access usage. Disappointing

You removed Google pay from the app and it's now much harder to pay the bill. Do you want me to mail you cash or what?

App is getting less usable and worse as time goes on, won't start charging and is inconsistent when it does

very easy to use

since today's update i cannot log onto app. I enter correct login credentials but get a 'check your region' message and neither password or email address are recognised. Have uninstalled app, reinstalled app, changed passwords, cleared cache, etc. but to no avail. Edit: octopus support worked the magic and all working now.

Attempting to use this App for my EV tariff gets more confusing the more they fiddle with it. With each update there are changes to what's visible and what isn't! Its like we are all Beta testers but having to deal with the issues in the real world is becoming almost unworkable... get this sorted Octopus! Sometimes more is NOT better.

why has the export and import been swapped around on one of the recent updates

lost feature, last week the app started to show cost for IG, it has now reverted back to no info.

Generally a very useful app, but energy usage is always at least 24 hours behind.

The best energy company around Great prices and customer services are second to none whether you have a query or a problem Won't be switching anytime soon There are a few glitches with the app and not everything works, best to wait to get emails from them

Never shows cost of electricity. Despite already receiving a bill for September, when I use the £ slider, I get the standard message " Sorry we can't estimate this cost just yet ..." It used to work last year, but not now.

new price cap for ev charging is a disgrace. I have 2 evs. one i use solar only so should does not take anything from the grid. My 2nd ev i charge at night and im only getting 3 to 4 hours instead of 6 It was so simple before. charge it in the day or night. octopus would just find cheap slots and charge abit when it can. or atleast just give us full night time charging for free as promised. this new system is very complicated and ruining it reputation of octopus intelligent go.

wont let me sign in and I need to add my ev for my octopus go tarrif

I did not want to update a working system and two days later have not got all working

poor day time updates since update

They've done it again. Now you have to be left handed to see the values on the usage bars. If you're right handed like 90+% of the population, you have covered the value you've selected with your hand. Genius.

All fixed now, back to its usual good helpful and jolly self!

Great app, does what it needs to,many thanks

Was OK until tonight when the app logged me out because it wanted me to do a 6 monthly login again. Tried logging in but app shows credentials now incorrect. Logged into Web browser with no issues using same credentials. Cleared app cache and uninstalled. Rebooted phone, reinstalled app and tried to login again. Same issue. Repeated numerous times on my phone and the wife's. No joy. A few days later note from Devs to say should be sorted. Back up and running all good. Excellent customer service

since my last review... things have not improved... if anything the app is worse now more than ever. how the mighty fall.

Still incorrect. Recently, showing better snart chart graphs with costs underneath. However, still not correct. current week was showing costs yesterday (thursday), but today says isnt able to! Navigate back a few weeks, to before smart cap implemented, and also doesnt show costs. Worse, consumption being mothballed into one. Ongoing: going into a new deal,you lose the ability to see your past data in the graphs for anything (gas and elec) even for things not affected by new deal.

Pretty good app' until a recent update. Whilst it still shows live use and usage every minute during last half hour and every 10 seconds during last five minutes, Daily usage is no longer displayed for today nor after 01:00 yesterday even though it has been communucated to the app'. It eventually appears in the same way it does on the web. Update 20261002 this has now been fixed 😊after about a week.

Took 12 hours to recognise new password after changing it on website.

It looks like they've had the yr10 Work Experience youngsters in again, seeing what they can "improve" to a formerly perfectly functional app! Oh well; see what the next lot do!

Oi bring back the graph colours for peak vs off peak on my export. Thanks 😎

apps not bad but their general customer service leaves much to be desired. wondering if they've over-extended.

💜New Customer 💜

changed phones and now it won't let me log in, I've changed my password 3 times and it's still saying that the email and password combination is wrong. I can login on browser with the same password combination fine

excellent

Data costings fixed for Android, thank you for getting this update rolled out. Been unable to see costs easily for months now, appreciated that you've fixed it and it's looking great, easy to read and understand too.

Useless. keeps saying password not recognised, when I reset it and ensured it was exactly the same.

completely broken, will not log in. password reset and still nothing. useless

won't let me log in app. same credentials as log on website double checked .multiple attempts and changing password pointless app

make it work

doesn't recognise my password, yet the website does.

Can't log in, works fine on laptop but both phones won't work. support useless

There's something wrong with the app following today's update. Can't log in, it says incorrect email address or password, but can log in with the same credentials on the website.

Whilst my experience with customer service has been exceptional I can't say the same for the app. Although very good it needs a few tweaks. I'm an economy 7 customer and it's telling me my usage for day rate is more, this is in fact wrong. What it is implying is that I'm using more kWh during the day, when in fact I'm not. This is confusing. Yes, it's costing more for my day rate electric but I'm not using more. Perhaps this could also be switched between kWh and price?

following today's update I can no longer see my current electricity contract details...the app just crashes.

easy to navigate and read.

it was ok

Not sure if it will work

Regarding my Cosy Heat Pump. I switched Smart Heating on last weekend to test it out. I encountered difficulty amending temperature settings, a 2 hour window rejected as less than 30 minutes!! Please fix this, thankyou

Terrible customer service I joined on 19th September supposed to be a new account still had information on account from 2.5yrs ago when I sold my dad's house. I tried to get old information off my account but instead of deleting my old address details she deleted my email address how daft, the next caller put my email back on my account then assured me that old details had been wiped, still hadn't been so now I've switched to Fuse & everything's better.

there r many horrible electricity companies. but octopus is actually one of the best. Great service (thanku lezzateh) cool company.

great

it's my first time using anything like this

car doesn't charge overnight randomly since the new off peak change finding the car wasn't charge a few times now

On holiday at Pontyclud, Aberystwyth (A44).Charger hardly there. Plenty in Aberystwyth , but none for miles eastwardly. Bit of a worry if an EV driver.

Maybe you should employ the guy from OctoSpy as he's got OIG working. This is not the first time you've broken OIG prices. Instead of gamifying everything you could concentrate on getting core features to work.

Intelligent octopus Go is too difficult to use with a storage battery. The underlying idea is good but in practice the changes in schedule make it very difficult to protect the battery from being drained. With solar backup in summer it can be tolerated. In winter with more cloud cover it will not. It will just increase the use of daytime tariff demand.

👍 amazing!

getting annoyed! usage shows that the EV was plugged & charging for a couple of hours but charge steam gave me freeze for that day ie EV wasn't plugged in. the recent activity on the bill tab is totally meaningless and misleading I have repeated transactions, a weekend happy hour I didn't know was happening (I didn't sign up to) and none of the entries make any sense. please sort it! I've raised a call for the stream freeze but the recent activity needs sorting...

Great app, really easy to use.

Fairly decent app but the new alerts are wrong. Just told me it's adding 87% charge to the car when it's actually adding 10% (from 77 to 87%)

Still not quite a polished app. can't change the toggle from Kwh to £ on the electric - usage section. alright for gas - usage. the new scratch and revel on Mondays is not great...don't work after 6am like it use too. don't get a choice what you want anymore. rather have a free coffee...not a sweet treat. bring back old rewards system...

why is the app useless at showing usage data for the day or live with the octopus mini it says it could take an hour for it to come through what use is the mini and a smart meter if you can't get upto date info. it isn't just mine i know a few other people with the same problem.

The new Monday scratchcard is the worst. I've had rewards disappear on me a few times, as well as not even getting a scratchcard on a Monday.

Still can't toggle the energy usage from kWh to £. Useless for tracking my spending.

the best. Amazing company

App ben fatta, unica pecca manca notifica bollette non pagate

EV charging integration is convoluted. I can't get this app to play nicely with my Ohme charger, despite following instructions from both octopus and Ohme. I had to fill in a form and was told it would take effect within one business day. Nothing happened and they ignored my subsequent request for help. Charging kind of works, but very hard to know who is controlling the schedule (Octopus, charger, or car) and whether I'm getting the cheap rate offered by the Intelligent Go tariff.

after the introduction of charge cap, in the intelligent go is so unreliable and hardly leaves me with any charge in the car every morning. I have requested the customer care to provide me with the solution or disable the charge cap, and the unreliable customer care just mentioned that- oh it went well last night ( in the last 15 days,)so let's wait a little longer

I am very Happy that my new smart meter has finally been installed. Both the engineers who have had to come to complete the installation were both very professional, and very nice. Thank you to you and them. I do now however need to say, that looking back over the past year, 18 months, my previous meter was not working properly, then the meter also stopped taking gas readings at some point this year, resulting in Estimated readings, I haven't been able to understand how much I had been charged

Works okay now but no widgets nor comparisons with previous years' consumption, something competitors apps have offered for years.

Really disappointing how much this company has gone downhill. The perks are getting worse, prices are no longer competitive and the customer service when you actually raise a complaint is poor. I’ve been a loyal customer for years with multiple accounts and basically got generic responses and excuses rather than anyone actually addressing the issue. Loyalty clearly means very little to them now. There are much better options out there, I’d definitely shop around before signing up or renewing.

The App is great to use until it comes to linking my EV. It often doesn't recognise when my car is plugged in and doesn't link properly with my ohme charger.

Good App And Company Interactions

Problems from Day 1. Firstly the schedule cannot be set before midnight to end after midnight. Secondly, after many experiments, I found that the only clearing the cache every time could start a schedule correctly. Customer support is laughable - pushed from pillar to post, nobody having a clue, and obviously Googling the answer or using Chat GPT. Waited 10 weeks for installation of the wall charger and already looking elsewhere. Pathetic.

I am not a fan of the new octoplus. I was pretty content with the free coffee reward. Everyone should have a chance to scratch something a week and maybe have options to choose? . I DO NOT EAT SWEETS and Monday is the busiest day. I forget to scratch!

Does not work Does not work

The app is great and easy to follow, however I moved to fuse energy as a good way cheaper IOG not worth it for me as peak rates are 9p per kWh more expensive and day rate 12p per day more.great app though but not enough to get me to switch back on price.

A recent update has taken away the function to view EV charging history within the App (within devices). When selecting the device, there is nowhere to view this information now. Thanks for the reply, but there is no 'Device usage breakdown' link anywhere in my app build.

missing live and day usage why has live and day usage now Edit- after being contacted by Octopus, my green light on the mini has turned white and live and day data has reappeared

Car charging info has disappeared from app. Also billing has stopped again and not getting any response from Customer Services to get it resolved despite emails and phone call. Therefore can't check lower rate is being applied for car smart charging. I can see new device usage section in the app but no data showing. previous section in ev device section was easy to view, looks like we're going to have to scroll through days looking for charging info

The daily breakdown display is great now, but the long standing issue Ref GMT +1 still exists. An hours worth of usage is shown on the next day's display. During GMT it works a treat. Any update on this as it's still displaying incorrectly. only correct during GMT

Updated after charge cap introduced and the data available seems to move and change almost every day. Hasn't shown electricity cost for days now. Really glitchy and frustrating. Do you actually test this stuff before releasing new versions, especially when old versions work so well. Please sort it out and stop releasing before it all works.

Great app and very informative. Easy to use and navigate around. Can't recommend Octopus enough.

First shop so will wait to see how long before I get my order.

It`s now been 2 full months with "Onboarding in progress" in `my devices`. I`ve tried uinstalling it and re-installing it....same thing. Useless.

realy good edit!

very useful and easy to use 👍

I love the app just dont get any notifications despite checking the settings on my phone really strange. it would be useful for the power down sessions

does its job with no issues. Delays in showing usage are more to to with the way that smart meters in general move data over their networks.

A little bit of turmoil since the introduction of the charge cap seems to de decending into a complete farce. The app is now full of "magic meat" - with items you can click that no longer work, with pretty much the same info duplicated elsewhere. With octopus no longer providing detailed bills, it'd be nice if the data that can be viewed in the app could be downloaded - but it can't. Charging slots no longer work correctly, and billing is completely opaque - A complete disaster!

since 1 august cant see any of my consumption for my electric usage, it says opps there seems to be a problem , my bill arrived late on 15 August after several emails to your customers service saying they hadn't received my consumption from the supplier , i checked also the suppliers app and it had only my consumption for the month of August as they had already sent the reading, also my bill is on a direct debit was taken on the 24 August and my account says in RED that's its over due 😡😡

good

Similar to "one flew over the cuckoo nest". I called after smart meter issues that dragged on for over 18 months, the issue was no information on export for live, day, and week lagged behind for days. The person I spoke to for half an hour, kept repeating that they didn't get data until the end of the day so "live" doesn't work, similar tail for day, the best I get is week. Overall not a lot of help when you're trying to keep an eye on day to day information and billing.

I have this app because I need it for control of my heat pump. had I known how buggy the app is, how long I have to wait watching a windmill spinning away before it gives up entirely I might not have got the "Cosy" system. Octopus, there are clearly problems running the basic functions of managing accounts and controlling devices in the same app that you use for promotional perks (Octoplus). Please fix it or give us a separate app to control devices. Maybe an in-home display for the Heat Pump?

has been saying my scratchcard will be ready on Monday for 6 weeks now?!

3 weeks now I've had an issue with the Octopus app, states I'm a business user, so therefore I can not access the benefits. Emails back and forth to Octopus customer support. Uninstall and reinstall makes no difference. This is the only issue I've had with Octopus over the last 8yrs with them, but it's making me reconsider my energy supplier.

Dose not work. always setup, shows white light, but the app only shows weekly usage, anything below a week is always waiting on info. when reported it never is sorted, they just go over the same steps for setting up so it just continues.

The app itself is decent, but the customer support is terrible, which alone makes me want to switch providers. When I submit a support request through the app, they might not respond at all or take a week to respond. Even then, they almost always respond with the same standard questions and then disappear again. My experience with Octupus was negative.

back to loving it

love it and especially the new power down sessions in exchange for free hours at weekend! You just keep on getting better

Degraded UI in this release the "charge to add" now seems to only step in 5's so I now need to select up to 4% more charge than needed. With the new drive from Octopus to plug in every night moving to a higher granularity seems backwards as charge % will be lower

Does the basic things well such as showing your daily usage and costs. But fails when asked to do anything. Although I signed up to their 12 month payment plan and the app confirmed I had, my next bill showed I was on the basic plan. Also although it says you can request a refund of your credit balance online, you actually cannot do this unless your account is 'billed up to date' whatever that means.

I can't find a map of their coverage but every zip code I entered from across the country got an error that the area wasn't served. I also wonder why I need another app where I can prepay for changing?

The customer service is rubbish and they won't update meters as mine are old n got problem with them the service needs attention and if u ask 4 some one should be able to transfer u and I WON'T RECOMMEND OCTOPUS TO ANY ONE AND THEY OWE ME MONEY AND CALL BACK DON'T HAPPEN

It will not connect on my android phone. I will now uninstall it.

The app is useful, if it worked I'm unable to view my electricity costs at the moment. I've emailed them and they tell me it should be working but it's not.

great 👍

Dreadful...App now forces payments via onelink. Forced to leave

rarely works for my ev, changes constantly, with a new user experience every week. I guess it's more important to keep their product managers happy than their customers. they could learn a lot from some of the much better established and successful businesses out there.

don't want the app to look at usage

The "OHM" has a mind of its own, currently not displaying live data... didn't even get given the choice between IHD or OHM. Do not recommend anyone to get the OHM at this point, it's temperamental. Keeps connecting ok, then going green.. then back to white.. Plus the fact the engineer was incompetent as he entered our reading wrong when the meter had an error where it had reset! TAKE REGULAR PICTURES OF YOUR METER READINGS PEOPLE! ENGINEER NEARLY COST ME OVER £1,000! LUCKY I HAD PICTURES!!!!

Absolutely worthless app, I just wanna pay my bills, I can't, I just moved into the property, I can't create an account, it gives a "temporary error".

issue with app logins only runs from browsers

One of the worst things you can do is remove functionality from a piece of software that a customer uses without asking them, telling them, or providing an alternative. Time marches on and features need to change, but ripping stuff out and not replacing it is unforgivable. Worse, the functionality is still in the app but throws an error. The update notes just talk about "bug fixes", and customer service are as useful as a chocolate teapot. Solid energy provider, terrible customer experience.

View pdf doesn't work!

The app and web are useless for checking my bills or how much was poured into the grid via our PV plant. The bills themselves received by email show everything correctly, but in the app you only see the full price *without* the deduction for what the solar panels produced. So in the app you see e.g. 15€, but the real bill incl. PV is €5. The Solar Wallet also doesn't work on both app and the web, and is always 0€. Last month's consumption statistics (July 2026) stop on 9th July... Not happy.

Fine

I moved to Octopus after getting an EV and hearing how clever Intelligent Octopus Go is. I've been thoroughly disappointed. Many issues with smart charging but the worst thing is since turning on smart cap, my usage only shows kWh and not pounds. I've no idea how much I'm spending each day. I can look under device usage breakdown but that's 3 days behind. I don't understand how having a smart meter that sends usage every hour and the app takes 3 days to tell me what a day cost.

Rubbish worst company I've ever had the misfortune to deal with

This app has got bloated and runs painfully slow now. Connect my EV to charge and it takes about 2 hours to recognise it, notifies me of things hours after the event, monthly usage data isn't accurate etc. Hopefully the update (06/08) is going to improve things.

Unuseable. I am unable to login as it constantly says "check region". Uninstalled, reset phone and re-downloaded to be told the same thing.

All companies eventually go down the route to enshittification. Octopus was a supplier I'd recommend, now much the same as the rest. Running down my contract

Usage takes almost 2 days to show? when I first got the smart meter the app would show my live usage, this now just says your data is on its way as does the daily use but it never arrives, the weekly use takes 2 days before the usage is updated so just what is the point in having this to monitor your usage when its so far behind?? not sure if its the app or the meters at fault but never the less very annoyed at having all of this tech for nothing. UPDATE! Issue was due to my home mini adaptor.

Logical, easy to navigate and use, but as a long term customer, VERY disappointed with the new scratch card rubbish on a Monday instead of my weekly coffee. Definitely feels like a cost cutting exercise.

The app displays different information when viewed on two mobiles. Both mobiles are the same make and model and have the same version of Android, version 16. The Octopus app version is 4.138.1. So all very strange!

Basically ok, but sometimes it's hard to find what you want. Some confusing information shown, such as "recommended monthly payment" that seems to be the actual payment. Latest change had removed mh EV charging history (which was useful) and replaced it with a stream of fish (useless). Notifications are hit and miss, recently delayed by hours.

The EV charging section is buggy, in the last 3 months it has failed to charge my car 3 times. And it usually requires a phone call to sort it. They provide 2 email addresses for support, the one that begins with hello seems like it is not monitored anymore. The last issue I had was that it did not see the EV, after calling support they told me to enable and disable away mode, this bugged out and got stuck. It was fixed by removing the charger from the app and adding it back in.

Used to work fine now keeps glitching won't even let me write a proper review since adding the new game the app asks me to re install every day (worked week with before the game was added). The game has gone now so no more issues. Hence the now 5* UPDATE!!! 2026 The app works well and has some great features no issues now. would recommend

Be careful for scamming practices in order to take your money, I have an account with them and what I do is I manually add the amount each month that I have been charged, as there is no point of gathering extra money sitting in their account as it can sit on my account, as long it don't go to negative it would be fine, but apparently the scammers at octopus don't like that, so they removed my ability to adjust the payments per month. So be careful with them

This app is useless. The PDF invoices do not open. Customer service is no help, I keep being advised that it's my mobile device. I have tried on the laptop and a different mobile. Unfortunately, they still do not open!

The new update gives you usage statistics only in kWh with the intelligent tariff. I am interested in usage in £ as that's what really matters. The breakdown of Home/EV is also useless. The previous interface was simple and clear which showed both usage in kWh and £.

perfect

Great when it worked. The Home Mini suddenly stopped connecting so we can't get live information. 2 months after report the fault, I have been asked to reset it and move it around the house many times. It still doesn't work and there's no new advice on how to get it connected.

I don't trust this supplier. so many fake adverts. solar panels with 5 time cheaper they buy from you and sell to your neighbours. how much actually they buy electricity from offshore that they sell to us for 28p? I am sick of this spinner wheel, you take as idiot wasting time to look at it? or those investment in wind turbine? they know how long they last and use people money to cover when they'll fail to the ground. or those nights tariffs? and how much money does it go to upgrade the DNO?

new scratch cards are broken, doesn't update on Monday as stated just says it washes ashore on Monday, has said this for over a week now, when I did have a scratch card once it disappeared the next day before I could use it, bring back the old free coffee system! 🙃

good value

Easy to use. Gives you all you need to know.

your charger defined what Info you get. with my OHME charger I can't see my electricity usage cost. or split out day Vs night tarrif. or even charging. whilst I know people that can do this. the data is there. and octopus energy just always claim everything is in beta.