Good Sam Travel

I am officially taking my business elsewhere. For a company that tries to defend its mobile app, the reality is clear: it has maintained a continued bad rating since 2023 for a reason. The technology simply does not work. Basic account management is impossible. I cannot even change my email address on your website. When I contacted customer service for help, I was passed around in circles to different people within the exact same department, with no one offering a solution.

App changed. Also can not find my insurance card that is through GoodSam anywhere on the app, amd the insurance website doesn't have a log in.

Terrible app. The Old app was so much easier to navigate. Will definitely try NOT to use it.

thi version of the app stinks, roll it back, or add what you took out, tried to find my membership info and can't find it any were, so I guess I'll drop it all.

Horrible!

no trip planning even though Play Store shows it in their preview. Makes it pretty worthless as trip apps go. Good Sam run over internet on laptop is sorely lacking in its capabilities anymore. Gotten worse, not better

Frustrating (cough, cough) looks like a good app, won't let me set my GS account #. keeps saying my phone isn't verified, when that is one of the first things I did. Waited a couple days to make sure phone and email were verified, still won't let me set my number.

Horrible experience so far. Unable to link membership with Pilot/Flying J app to get 10 cent per gallon savings. Can't get the discount for RV parks, won't recognize my membership number. Not likely to renew next year.

It has no navigation system in it. False advertising.

drags between screens, doesn't acknowledge my paid membership, and never loads the images in my Garage. disappointing

I originally signed up for standard membership but later upgraded to elite. Downloaded this app to manage but it still shows me as standard in here, yet the website shows elite. Also downloaded the perks app but no way to sign in and registration asks for a number. Also I never received my membership card in the mail but my son who is an additional member on my plan got 2.

NOTHING DISCOUNTED. I tried using at various places and sites but there's absolutely no benefit to this APP or "program". Even being affiliated with Camping World this doesn't do much for you and camping locations listed don't seem to care about Good Sam as they won't honor any 10% discounts as GS says. It seems like this is just a gimmick which makes me think all of their services are gimmicks not even worth wasting time with.

HORRIBLE SERVICE! ALL LIES THEY TELL YOU JUST TO SIGN UP! NEGATIVE STARS. I REQUESTED A REFUND.

where's a map?????????????

app and website are awful. Somehow an old membership exists and has a bad address, not ever mine. what kind of modern app won't let you update your address. I also tried to create a new one but their system keeps merging with the old.

Unable to confirm membership. Membership info works online but not on the app. App is useless

App is grossly out-of-date. You can't even add a vehicle with a model-year later than 2024. 2026 models are already being released. I also get crazy errors trying to add & edit profile and garage info.

All focus is on RV this, RV that. App not designed for Roadside Assistance. In time of need hard to find info, not intuitive, and no App location look up for Roadside providers as other Apps can do. The app is just a website wrapper, zero effort. Would give zero stars if possible. Look at other reviews, same issues.

not interested in renting. nothing good in this app. frustrating to try and use. outdated references.

The first time I used them, they had to send out 4 different On 2 different days. And they only take $30 off the actual tow price instead of paying for the insurance, like it's supposed to be when I had my truck towed eighty miles, it cost me six hundred dollars

signed up for platinum plus online. it wasnt added. gave me only regular platinum. called to see what's going on. they turned it on, no additional fee but must wait another 48hrs! unbelievable horrible way to do business with new customers. Coach-net seems to be the best. sadly I learned too late. only 24hr wait with them!

used to be good sam app was great for finding camping but now it will not pull any camp grounds up.

Camping World this is the worst app ever! Took forever to realize you wanted the manufacturer in the "make" location on "my garage". Can't add images of my rv using my phone. App only accepts jpg, jpeg or png. ANDROID PHONES AREN'T JPG, JPEG OR PNG! Once you get your rv added... you find out it's for rental purposes. NO. NO. NO! What happened to the separate "rental app" you keep promising? Not to mention, discounts on fuel at Pilot Flying J locations? You make NO effort to help me find them.

doesn't do what it is supposed too

navigating thru the system can be challenging for us older people.

It would be helpful if new roadside assistance membership auto populated and towing progress were tracked through the app. You need to be able to receive confirmation of delivery to destination.

Many links go to the incorrect page and no info on how to contact.

Campers World is owned by Good Sam and yet, I can't access Campers World catalogs with this app or any app. Because in this age of online shopping, Campers World doesn't have an app for their stores. If my RV needs something from Campers World I have to use various other apps to find out if there is a Campers World in the area I am camping. As opposed to a list by zip code. There is a website that can be linked to my phone, but most people don't know how to do that.

This doesn't work in Canada? We have Good Sam here as well, but I can't seem to login to the app. Wants a Zip Code and doesn't seem to like my Postal code

Syncs well with all of the campsites nationwide!

I've been a customer since 2016 Waited until I was broke down to tell me that they stopped insuring my vehicle type 3 years ago. Refused a refund (I pay yearly for platinum premium) and told me they have 2 million other policies..they don't care about me

Will not boot up

Absolutely horrible experience with good sam, more like sh...y sam! Still waiting on my refund from these unprofessional scammers. Bought the wrong thing and because i paid with my card on the app. Good sam decided it would be a good idea to screw me over and send back a check. All this technology and the customers get screwed every time. Thanks for making me a loyal triple A ( AAA) customer they actually take care of they're customers. Make them feel valued, not you people. Stay away !

Could use some new layout and make more of an app style not just more ad based style..

Unable to complete inspections. Says unable to upload files exceeding 1b. That means literally impossible to complete.

Right now I am not happy with then I thought I was cover with the insurance thay never contacting me and say my insurance was not instatchion with them Now I have to pay myself to get my camper fiixs when somebody's side swipe my camper then we was in wyoming

Do not like it.

Excellent

Unable to log in to GS app. Sign in on desktop site fine, all my info confirmed there, just no app access. App Msg: acct number does match membership type. Why advertise the Road Assist app with a tab on the GS desktop site if it won't work correctly?

So I guess camping world lazy RV and Alpine Buick do not want to address the elephant in the room! I can't say I blame you all ! people have a tendency to frown when large companies pick on an autistic at risk adult I was Born this Way I can't help it tha I can't really comprehend what I read I was Born this Way I can't change that but large companies should have a responsibility to communicate with someone with those disabilities on a level they can communicate verbally !!!!!

Entered all my info I don't exist. I exist enough to have my credit card charged $230. Called 800# & was told the app isn't good & use website.

Not what it should be. This app only for RV renting. No trip planner.

After not being able to validate my membership and login I called customer support and Good Sam doesn't even recognize this as being their app. FYI if you are downloading to utilize with your membership it's a waste of time.

Worthless - no added value to having this app on my phone unless you are wanting to rent an RV. The app would not even validate my Good Sam memberships. Uninstalled the app less than a week after installing it. I recommend that Good Sam fire the clown who created the app and then scrap the app entirely.

This app might be good for renting an RV, but it is a horrible tool for account management.

This app is worthless. It does not display the barcode that let's you get a discount at Flying-J and the help section is frozen - none of the help buttons do anything.

Terrible

Can't open the app at all

This app is a ruse to try to rent you an RV or get you to rent yours out to other people, with GS getting a cut of the $. The "trip planner" starts by trying to rent you an RV and gives no option to skip that. The RV park list is way out of date. Worthless app.

this is a horrible company. I rented a rv for a week paid full, added the protection and cleaning and dump fees so I wouldn't have to worry. during my trip the wind pulled out a piece of weather stripping along above the driver side and slapped the side which left a dirt mark. we secured it. I get back show the owner the issue no problem. I pay the extra mileage charge $540. then 3 weeks later I get a email from corp trying to charge my credit card $300 cleaning and ext waxing" BEWARE

Treat you like family

App looks like it was developed on Fiver. Absolutely useless. (But you can rent your RV or something?)

Tried adding membership details for Roadside assistance and Travel Assist. Does absolutely nothing. Would be nice to have one app that has all this info in one spot.

Simply sucks! As with all things related to the changes that have occured with Good Sam Club over the past few years, this APP is of dubious value and not at all intuitive or user friendly. I have no interest in renting my RV, or renting an RV, so not sure why this is such a prominent aspect of the site. The campground data base is out of date, and lists the nearby Camping World which shuttered its doors last fall. I could go on, but it's not worth the effort.

Tried to confirm my membership many times. This app is useless !

It took me forever to get my account to work and then was greatly disappointed with what I found for all the effort. There isn't a trip planner like the brochure I received in the store said. There are campsites, but nothing better than any other campsite app will do. You can rent an rv or rent out your rv, if you want that feature. That's about all there is to it and it crashes constantly on both my phone and tablet.

This app does not have a trip planner component.

For me, I was able to download the app but then it would not validate my membership for all three. I am an elite member and is good until 2024 and also both for the roadside assistance and travel assist. And while trying to fill up the needed data, I noticed though that in the end it kind of geared only for renting an RV. We have our own RV and we do not want to rent... I do.not know its just my understanding maybe the reason why it would not validate my member numbers....

Not Good at all. Doesn't recognize GoodSam account login information. However, accessing the website works just fine.

Great app

I just downloaded this app and it gives you the option to put in your membership number and it says it's already taken no kidding. I have it, but it won't allow me to put it and open my account up

Awsome

Love it

They left me stranded 100 miles away from home on a Friday Night. There are other companies that you can get that won't do that to you. It is a bait and switch, they promise one thing but deliver another.

Can not create password.

Keeps closing

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Unused

I can't download the app. It just says pending, apparently indefinitely. I'm going to end up canceling my account with Goid Sam. I need convenient roadside assistance and that means I need an app I can download.

Uncle jolins

Will try to rent an RV to explore - Finally!- Route 66- have the t- shirt, 😂

Never got to the app to see what it was about

Trying now thanks again for them everyday now outside thanks

Like it

Did not have the sale for me when they said they had a sale on the radio and tv

Very easy to use!

Good

Do not use this app and do not rent from them. They have an insane return policy. Basically, if you don't cancel 24 hours within reserving, You don't get your money back!! Even in emergency such as COVID!! Ridiculous!! I'm warning you now they DO NOT CARE ABOUT THEIR CUSTOMERS

Relax

Good looks connection service well deserve

Not sure how much you want to pay for your rentals

This was my site as well

Great

I do have a great idea for the future and this app has been a good game to play for the thought of you and your family/friends/and I just can't beleave this is the best way for the fun to happen and the way it works great game thought

Great update

Oh no

Perfect apps on your site

j enjoy serving great su kers and up for you

This app does not have as many listings as the other 2 top similar apps.

Love

Great app so far!

Humility Redemption

Magnificent

Ervin nathan Charles governor realstat owner of Cherokee fouthells south Carolina work fouse post master degree wellfar banking FDIC insured banking Cherokee county gov school charmbook Facebook Google docs

Gratitude