Blackstone Sleep Health

This app is terribly unfriendly to use. There is no way to go back to the main screen.

it was good.

personally, I didn't have any problems with it. although I just finished my last test last night and sent the results via the telephone app. I know the instructions stink and I really should only give him three stars but it worked for me so far and if it proves anything great if not it just made a bunch of money for my insurance company to pay. frankly, I've had two insight sleep studies and I think that's probably more reliable than this nonsense.

I want to register but can't find the page for patients, all I can get is the registry for Doctors

pretty good and fast sleep study 2 hours a night

the worst app they don't tell you if you have a copay they send you a bill and demand payment then they call you all the time even after you tell them to stop , I have received 20 calls today from them and now I'm going to call and have telephone harassment charges brought against them

Easy to use

good no problem no

not being an IT person I was

WORTHLESS

Same issue as everyone else. Woke up to study was interrupted with no explanation why. Battery is now at 50 percent after 1 night and I'm guessing that I'm going to run into the same issue tomorrow night. Hard to get an accurate sleep test if you have to keep waking up to check and see if the app is still connected

This device is very difficult to use. I called Blackstone to get some help with the setup, and I spent over thirty minutes on hold, and eventually gave up. I then went to the Dr's office which prescribed this thing, and they didn't know how to set it up. I called a help number provided by Blackstone for help and were only given 3 or 4 options to be connected for assistance and none were for setting up the device. Very unhappy, I guess this is not intended for seniors with sleep apnea

(TIPS AT BOTTOM) The app is in dire need of an overhaul. I had the same experience where my first night was lost when I woke up in the morning to see that the app disconnected. I did find a workaround on my specific phone (Pixel 10 Pro). I needed to allow the app to have unrestricted battery usage and remain plugged in during my test. This can be done by going to settings -> apps -> Blackstone health -> app battery usage -> allow background usage -> unrestricted. I successfully did my two tests

They took $250.00 out of my account with out my Permission no good and are giving me the run around with getting my money and they didn't sent me anything I went with other dr for my sleep test be on the look out it was 3 week after I told them I was not using them keep your eye on your bank account I don't trust them

does not work

A nightmare. Unable to download any apps. Called customer service 3 different times for assistance. Leave a message. No one has returned my calls.

I’m not able to download the app or open it

It did exactly what other people said, despite my phone being plugged in, the ring on correctly, and everything else done right, it disconnected on night 1 after just 1 hour. I did get it to work after that, and night 2 went fine, but the app does indeed need some work.

this feels like a scam. I used the device 2 nights in a row. both times it told me data was collected. the later the 3rd day, after I mailed the device back it tells me it failed to collect enough data. so I've spent 41 dollars for a copay on nothing and my insurance company has been billed. this just doesn't feel legit.

favorable. very easy

cant make it connect to the app. it stopped by itself before the required time tried next night, same 2 issues. annoying.

Like everyone else is saying, the app shut down in the middle of the night and didn't connect anything. 2 nights, absolutely worthless.

The wide "Stop Test" button needs to have an "Are you sure?" prompt in case the button is clicked by accident. My finger print sensor is right where that wide button is, so when I unlocked my phone to verify that test was still running, the presence of my finger also stopped the test.

DO NOT USE THIS COMPANY. THEY LIE..... THEY SENT ME A DEVICE THAT WAS NOT CHARGED AND THEN THEY BILL YOU 125 DOLLARS... ONE HUNDRED AND TWENTY FIVE BUCKS LATE FEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT ARRIVED ONE DAY "LATE" because I had to charge the stupid thing for a full day... $125.00 dollars for one day late. DO NOT USE THIS COMPANY.

i enjoy declining data sharing and then receiving calls and texts indicating that my data was indeed shared. 10/10 trash 👍🏼

what a horrible experience.

Not for insomnia i was told it tested everything and they lied. I paid $250 and still have to do another study. I feel like i was lied to and ripped off because the study i took didn't address my true concern.

Had a good experience. Will recommend to family and friends.

It was simple

keeps failing Everytime

Awful app. Each time I woke up, I found an error screen. I called and emailed for troubleshooting advice and got no clear answer. I haven't completed a single night of testing and the equipment is due back already. I'm extremely frustrated with this experience.

I had no problem sleeping with the Ring . I hope, that I followed the Instructions right. It was very easy, and I'm glad , that I was able to do the test at home . Thank you....

for one thing,I managed to get it set up,but,I absolutely got no sleep! how do you sleep with the ring device when your non dominant hand is always under your pillow.? Worried all night,trying to sleep. what a joke!

they sent me a device and they give you 5 days to return it. they did not give me my patient ID to log into the app. no one answered the phone. this appears to be a scam to collect late/replacement fees.

The app shuts down or says it can't accept data collected. I've tried 2 nights in a row and thought I'd figured it out but it's still shady. Is this really a valid test or just a way to collect money?

App/device failed across 3 nights. It paired, then repeatedly lost Bluetooth/app connection before required recording time. Longest session was ~1 hr 40 min; most failed within 40 sec–2 min. Tried reboot, foreground app, screen on, no other Bluetooth devices, airplane mode + Bluetooth, uninstalled possible conflicting apps, and a second Android device. Same result. Support said return for replacement, but no cross-ship, creating a delay for a medically ordered sleep study.

I do think this app would be improved by: being able to operate even if someone's phone isn't charging (being interrupted and possibly dumping data because my phone's battery protect feature is on is bad design), having pictures/video/even GIFs in app to demonstrate how to/what not to do with the ring, and honestly, there ought to be an alarm feature if it detects the ring is off or the test is interrupted. It's not like people were getting good sleep anyway.

very easy instructions. glad to be able to administer test at home

I really feel this is a scam not 1 single person has been able to get this to work we were charged 300 dollars and we have insurance and no refund

tried it twice and it always error occured

First night not recorded "possibly due to phone's power (or battery) saving features." Phone was on a charger all night. I now have to start over on on night one. Hopefully the developer will respond to my email.

Nèàt and interesting

Study interrupted but doesnt show why. I kept the phone connected to charger and made sure battery mode was set to unrestricted and I woke up to the app saying recording was interrupted. No explanation as to why or when. going to try again two more nights and send the device back whether it records or not. I spent a lot of money on this junk.

I can't even open the app. it keeps saying invalid credentials. I called the phone number was on the phone to no one but music for a hour. Call a little later same thing for 20 minutes. at this point I'm ready to just send this thing back. I also messaged them no answer back.

this whole thing is a scam from a scam company, it uses a ring sold on Amazon that specifically says not for medical use, also it hacks into your phone, it also tells you a minimum of two hours, I can take me an hour to fall asleep. how is this company going to tell me if I have sleep apnea with only an hour of Blood 02 level and BPM if I haven't even fallen into REM?

Absolute trash. I can't believe doctors use this. The app closed on me two nights in a row. when I launched it the second night it had the nerve to tell me it was because of power. I plug my phone in every night. Each night I only had two apps open. My alarm app and this app. The second night I was extra careful and it still closed. I'm pretty sure it's a scam to get the late fees.

does not work

very easy to use.

it doesn't work with Google Pixel

does not play well with some android phones. Must turn off the remove permissions if unused. I was not told and lost a whole night of sleep study because of it. Only does the function and provides no info or way to navigate. Awful customer service too.

when I open this app it's stuck on the first page I can't scroll I can't move on I can't do anything I called the number for Blackstone I get nobody constantly rings busy

I woke up the morning after night 2 to a notification about how the study was interrupted with no elaboration as to what happened. The app has zero way to see what went wrong and spitefully dropped all data it would have collected beforehand rather than doing the obvious and sensible thing of at least saving what it could, and at 25% battery with the ring there's no way another night is possible.

not anle to connect

won't connect

Sorry

it was great, friendly, accurate

Lousy company. DO NOT do their sleep studies. They lied and said I was normal and didn't have sleep apnea. Now I can't get my new CPAP machine.

This company is not worth your time. I have gotten nothing but lies and run around....while they take my money. HORRIBLE.

trouble setting it up..

Awful

I had to use my husband's iPhone for the sleep study, the app kept interrupting on Android despite disabling all power saving and battery features.

not working

I was unable to get help from Blackstone do to the fact that their offices are closed on the weekends.

This company is TERRIBLE! Customer service just gives you the run around, and the app does NOT work the way they tell you it does. Device fell off my finger the first night, and the instructions on how to do the test and send in results are all but non-existent! And to top it all off, I took my test almost a month ago and they STILL have not sent my Dr the results! If your Dr recommends this company for your sleep test, my advice is to try to find another company!

terrible could not get the device to work except for 1 night or. it 74 speed so

totally painless. didn't cause any interruption to my sleep. what an improvement to the old study getting all hooked up going to a strange place in a strange bed. hope it worked. looking forward to the results

not a great time with this company. I set this up via my Dr. orders. They called me to set this up and said I'd receive this device on Monday or Tuesday but received it on a Sunday I opened the box and had all the paperwork I needed but one piece the data and. sleep study paper I call all the numbers that I was given all busy when I did got hold of someone and told them that I was missing that page he said we will email them to you never got said email. not a great time at all

no one to talk to for help

once I set the permissions correctly in settings it worked Ok.

told me I needed to turn my battery optimizer on and it did not record my session. What a joke to use your own personal phone as a test device. they are a scam

it was nice I could do testing at home. but haven't got results or heard a word from them .....neither has my doctor. and it only has to test for 3 hours 🙃 😪

was easy to use and all went well. I recommend using it.

the app keeps on turning off

hard to connect to the device

study took twice as long as needed because app is glitchy.

My sleep study was very easy to do. I was afraid my sleep study was going to be a big machine but, it wasn't. I just had a device I placed on my thumb. I would recommend them to anyone needing a sleep study. Juan was very professional and informative of the process.

I'm elderly and found the instructions rather confusing and a bit difficult to follow.

They sent me the device and charged me a copay for $175...followed all the instructions and device doesn't work and I know I won't be refunded my money...spent half the night trying to get this thing to work

this whole setup of a company is fraud. I'm baffled at the fact I cannot give NEGATIVE stars

first night failed to record

The quick device start guide was a lifesaver, I scanned the icon for Google play for my Android. it took me right to the App to download, after that it was a breeze.

Followed all instructions, granted all permissions and app still won't stay connected to device after multiple attempts. Extremely frustrating.

my sleep study device

The first night went perfectly. the second night lost connection at some point so no data. Third night, I assume the battery was dead. The ring would not come on. Sent it back the next day as you only get 5 days to return.

After reading these reviews plus my over the phone experiences before I even received the device in the mail, I am putting everything right back in the box with the return label put on and sending right back to them tomorrow. I downloaded the app. so that I could leave this review and I will be uninstalling it shortly. One thing that I found while researching this company is they have over 300 complaints with the Better Business Bureau (BBB) I now can see why.

got 8 hours of sleep and it said power interrupted no data, same as last test months ago

Great app

SCAM SCAM SCAM SCAM SCAM Nobody will ever send your results to a doctor, Nobody will even answer the phone for questions. This entire test is a SCAM to get your money. DO NOT TAKE THIS SLEEP STUDY!! You have been fairly warned. They won't answer a call from you, your doctor OR your insurance company.

The process as a whole was disorganized and cumbersome but the app itself worked just fine.

the technology is here; but the service and diagnostic end sucks . This company/ring has a ton of upside potential, though. Need a technician who is able to answer live calls during the study.

My Dr. used Blackstone for my sleep study. They were terrible to deal with poor customer service, the equipment didn't work correctly and it took me twice as long as it should have to complete the study. On top of that they sold my personal information to SCAM Companies because I am on Medicare. I receive at leat 6 spam calls a day with no way to stop them because the numbers are spoofed. It is an AI robo call. DO NOT USE UNLESS YOU WANT TO BE HARASSED ENDLESSLY.

baf service random spam listed calls, no info for cost to patient, no time set up just randomly sent and stiff fines if cant do in time limit and return, non English speaking call center hangs up when ask how much will need to pay, more but idea of shadiness shown

does not load onto Note 9 Android. cannot pair. un-installed 10x, restarted phone 11x. no support for ring device. waste of time.

It was alright. I could not sleep the way I should have. I kept waking up, checking the time. But overall, it was alright.😊

stops constantly

bad, uncooperative and unprofessional

awful instructions

The majority of people doing this device are elderly. majority are not tech savay. I am not satisfied with the threats of having to pay late fees and for lost equipment. returning unused.

Very convenient and easy to use.

easy to use and comfortable. like it wasn't even there. company support was great.

1st night worked fine. 2nd night I hit start test and thought it was recorded. well guess what apparently the app closed on me so it never was recorded. waste of my money should've never done it

most worthless service ever. It is a complete waste of money. the app stops working and never completed a full night. you cannot review what, if anything, was recorded. you'd think for a $1000. they could get a decent app.

You're threatened with a ridiculous charge if you don't return the device in 5 days, and they sell your data to marketing companies(!). The app shuts down in the middle of the night... I woke up at 3 to use the restroom and had to find my patient ID to log back in. There was no recording of the 5 hrs previous. My partner had the same thing happen to them when taking the test. I have no idea if what was recorded was accurate or helpful. THIS IS PEOPLE'S HEALTH AND WELL-BEING. DO BETTER.

Extremely unreliable. Only worked fine the first night. The second night it stopped recording because it lost a device that was a foot away. The second night I woke up and the app wasn't running and when I opened it, it had lost my user data so now I need to call them and check what to do. Worst part is that they give you very little time to do the study and return the device so they start threatening with fees. If you see this review before starting your test, please don't do it!

Complete garbage. Waste of time. App and ring don't stay synced through the night. App is one screen after login, and no other navigation is available. Do yourself a favor and tell your doctor you want a local sleep study because after Blackstone gets your money, customer service is non-existent.

Basically same as the other posters but mine did seem to record both nights i uploaded after each night filled out the paper they send with it sent everything back but have not heard a peep from them since app is sucks cause after you return the device app is useless.

It disconnected the first night, it worked the next two nights but it says each is night one of my sleep study so I dont know if it even recorded or uploaded my data, and there is no option or way to check. Feels like it's designed to suck and make you pay their late fee. Do not use, will tell my doctor how horrible this experience was. This is a scam.

This will be my 3rd night trying to test, but the device won't download any of my data to them. The 3rd night of interrupted sleep! I followed the instructions perfectly and now they say the ring may be defective. I have to send it back right away or risk being fined! I had to pay a large copay for this study and I am so aggravated, I could scream! Please, doctors, do not use this company, as this is turning into an impossible test!

I tried this stupid ring twice now & both times I thought it was my phone. I had the phone people check & thought it would work the second time but NO. they need work on the app so you can go back & retrieve your info not keep starting over.

Same results as pretty much everybody else here. The first night it was fine. The second morning, I wake to see that the device isn't connected. Unsure whether the issue is in the app, or the ring device itself, but because the app is so rudimentary, there's not even an option for me to see if the data was collected.

Interface is terrible. It took SIX nights for it to record ONE useable sleep session, finally saving my data like it's supposed to on the sixth night. I had to switch cellular devices and finally ended up putting it on my ipad for it to actually do what it was supposed to do.

I have used it for 3 nights in a row, the 1st night I didn't hit start,my fault. The 2nd and 3rd night after I hit stop testing in the morning when I woke up,it went to a screen that said starting time but it was morning time, as if I was about to start and it wouldn't let me change it and if you go back you lose everything. Worst app ever, who built this, a 2 year old? If I could give this a minus 5, I would.

Perhaps I'm just old and slow, but I could not use this app. There were no clear instructions and after four nights of badly interrupted sleep, a young miss had me change a setting on my phone and than wished me a good night. She might be on the right path with this. I'll have to wait until tonight and call back Sunday morning before 6 am to see if this works out. Wish me luck.

App doesn't reflect things paperwork says it should show. The first night I wore it and it didn't even recognize it was on me. Need a lot of work done to make this app function to match paperwork THEY provide.

Followed all the instructions and saw the device was working. Went to bed at 10pm. At 1am I woke up and it was still connected and doing it's thing. At 5am I woke up and it was disconnected and all the data was gone. Looking at the other reviews it seems like they have a long way to go with getting this to work correctly.

App seemed okay, very basic. I will simply leave this for anyone forced to use this to do a sleep test. If you hit the end test button, make sure you're ready to end the test. If you (like me) change your mind because you misread something, it will erase that whole test you just did.

Well, I received the giant ring that had to be charged. It was very awkward, but I wore it. The next morning, the app was not working. I call support, and the lady tells me " OH you did great! We got 2 hours!" I am like but I put it on at 630pm(tossed and turned a while) & woke at 6am, and you have 2 hours!! ""Well, that's all we need"" hmmmm but ""you can wear it again if you want "" how my app doesn't work? Long story short $250 for something that doesn't work properly is REDICULOUS.

Terrible! I couldn't get it to stay connected to my phone for more than an hour. So, my doctor ended up not being able to use any data. And then I sent it back the day my doctor called and told me that. Now their saying I owe a 75$ late fee. What a scam.

I tried downloading this app a dozen times. called the help line and they were no help at all. bottom line is I paid for the equipment rental but couldn't use it because of the faulty app.

The device came filthy with what appeared to be chip crumbs covering the device. As for the app is concerned, I had horrible connectivity issues preventing me from saving two days' worth of data, and only was able to collect one day (of two required) worth of data.

As per every other review on here, the app did not stay connected. Last time I looked before falling asleep it was connected and recording for about an hour. Once I woke up the next morning the app said device not found. Only option it gave on the app was to start recording(which should have still be going from the nights sleep). Customer service was more helpful during day hours. The app barely works and the time constraints are to extreme to allow for any errors. Try and use another company.

Would put a 0 star if I could. App just simply doesn't work. And when you call customer service their only solution is to uninstall and reinstall the app which doesn't work either. Complete waste of time and money. If your doctor recommends this just show her all these reviews.

Horrible company and app. The app kept disconnecting and finally stopped working completely. I only got one night of results and I don't believe they were accurate. This company is a scam! They ask for more money over the phone, totally unprofessional and unethical.

Even with giving the app permission to prevent my phone from going into sleep mode, it still didn't work. Not only that but when I tried again the second night all I got was a blank screen so I couldn't even try the app again. And uninstalling then re-installing it didn't fix the issue.

Awful. Doesn't stay connected at all. Only sent an hour worth of data. Second night it continously wouldn't find the device. I have un-installed and re installed the app a dozen or more times at this point and it either won't find the device or just gives a gray screen. Not confident in this company to provide accurate results at all.

When I woke the second night at 4 am, I was afraid that the device didn't download the information. I called and spoke with Andres G. He was able to pull up my account and reassure me that they had all the results they needed. 24 hour Service is great.

Ineffective product. 1st night was my fault in disconnecting from the app but after the useless second night I don't think my mistake would have mattered. The ring kept disconnecting from the app. After being on hold for 30 mins after the 1st night to find out if my mistake was a problem I wasn't going to call about all the errors on the 2nd night. I sent the ring back. As a PACU nurse for a long time, I probably have sleep apnea and need a CPAP but I don't think this product will diagnose it.

Worst app ever and that's an understatement. Took them 3 months to get here and left it on the table for a week unopened. Only to learn that I had to agree if not returned in 5 days there was an extra charge. Nothing about it before hand. Only thing they want is more money. Ap sucks as it was non functional. Would not run, but they got paid for nothing. No data collection and no report. Dr's. Should read other reviews and stop referring to them.

It only has the scanning for the device page and the testing page. There are no other features, no menu, no way to check the history of your testing, and none of the steps process that is shown on the paperwork that comes with the device that does the measurements.

This app is horrible. I've wasted so much rime trying ro get it to work on my Android. Numerous calls with customer service to try and troubleshoot. Sleep should not be this hard.

So far it has been a nightmare trying to get the program downloaded and paired with my phone so I can complete the sleep tests. When it says make sure it is connected to the internet, which it is. There are no other options when it doesn't find my device. I'm giving up and sending back, after I talk to my doctor tomorrow.

The app itself appears to work normally. However: 1. Once you log into the app, it only allows you to connect a device to it and start/end a sleep test and transmit report data, in that order. No other options, so the instructions regarding it are out of date. 2. The ring I used with it wasn't consistently detected by the app on startup. (Might be more of a device issue.) Once it was, though, it did apparently stay connected to it (unless it slips off your finger overnight, which it did once).

Honestly, if I could rate it a 0, I would. The app is unstable. 6 sees the ring. Sometimes, it doesn't. You can't get back to the main menu, so you are unable to verify if it saved the tests. Customer service for this app is appalling. What needs to be done is to get the app working correctly. Get the bugs out of it. The test could be life and death for some patients. Why Doctors recommend this company, its service, and app is beyond me.

Trash, Trash, Trash! My doctor got some explaining to do for referring me to this trash company! App crashes during testing, without you being able to recover test results. Called customer service was on hold for over an hour, only for the line to disconnect without speaking to anyone! Have to be returned within 5 days of receiving it or be charged more. Anyone reading this and if your doctor recommended or refer you to this company, look him/her right in the eyes and say HELL NO!

The application fails to launch after installation. A white screen with a small "sleep health" logo appears, and there is no further progress. I waited for 10 minutes, but the situation remained unchanged. I attempted to contact customer service and waited on hold for 20 minutes without reaching a representative. Regrettably, the application appears to be non-functional.

The app shuts down before I wake up. First night the ring fell off my thumb and app was closed. 2nd night it was still on at 4:30AM but by my morning alarm it was shut down. Callecustomer support so many times until it says press 1 for call back or cont to hold but for either option it hangs up on me. Had 2 workers calling me to get money but now they have no one to answer phones. Now I remember why I didn't feel right abou working with this company the first time my doc ordered the sleep test.

The first day, I set it up with a person and started well. However, I woke up around 3 h later and was off asking to start. Unable to retrieve any recording. Second nite everything seems to work, even at 3 when I got up to bathroo.. I woke up at 7, and I pressed stop, but it did not go to send data. It went to start again! I could not retrieve data. The first morning, I called the help number, and there was a fax, second morning call was answered by a dating site! No other number given to call.

My first home sleep study did not have conclusive results. Started my 2nd sleep 11/14 it seemed to working fine. Sometimes during the 2nd night the battery in the device on my finger gave up the ghost. It has 20 percent battery left. I am not sure that an average of 6 hours a night should drain a battery in 2 nights to the point it is nonfunctional. I suppose this means I will need another round . Which is frustrating. Is the battery fully charged before being mailed?

Device disconnects, difficult to complete the test and return the device on time. Instructions sent with the device do not match the app in reality. Customer service reps difficult to understand. Would not work with this company if my doctors office hadn't chosen it.

App updated so no longer looks like pictures with steps. Only 2 screens, device pairing and sleep test. Fails to complete test most nights and you just wake up to the device pairing screen. Blackstone support calls disconnect after waiting several minutes to talk to a person so their phones must run on the same software 😜

First night of sleep test. Had my phone plugged in and screen on to make sure all would go well. Woke up this morning... the app closed. I tried to reopen it and it wanted me to sign in again and do all the HIPPA stuff again. So i guess tonight will be a new first night. Did find out a new version came out so maybe it updated last night and that closed it. No idea.

Adding to the other one star reviews. Waited 2 weeks to have my doctor call and be told that there was no data. Although the app showed both days that it was successful. Waiting for a second device. Customer Service is a joke.

Worst app ever. Would not let me esign after 1st night done. This is my 2nd attempt with Blackstone after my 1st test they said went back blank. After OVER a month I finally found out it was blank. Can't get ANYONE on the 24/7 phone, it's a big Fat joke!! Blackstone is a joke! I paid 175.00 out of pocket to be so disguted!! I really don't even want to give this experience a 1.

Horrible app, the ring does not stay connected. During the sleep test my wife had to reconnect it 5 times during the sleep study. Not sure why the recommend this. Thank God I did not have to pay a co pay for this but I will be requesting this off my insurance. It's truly a POS do not even try this out. Waste of time and money.

Shut down in the middle of the night. This app is useless. This entire company and service is useless. Waste of time. I have been waiting months, repeat, MONTHS to get this test done. I have been charged money for this. Only for it to not work no matter how many times I try.

Ok, there's pictures on here that shows that there's an entire user's manual, sleep history, etc. Mine only has "connect to device" and "start/ stop testing". I'm getting texts telling me to make sure my results loaded in the history but there is no history, no settings, nothing. I really wish my doctor would've recommended someone else

My phone is 3 years old but updated yet the app crashed 7 times in 2 nights and the device battery has barely 2 nights capacity. Took 2 weeks for a replacement device to arrive. Horrendous customer service overcharged my copay by $75 an took 3 weeks to refund me.

This is my 2nd attempt at using the ring. The first one I was given instructions and did as told didn't record. The 2nd was received thrown in a box,the ring was dead, and there was no charger. They do not answer calls on weekends, so 24 hr available service is a lie.

Horrible app and company. If you have a choice, DO NOT USE THIS COMPANY FOR YOUR SLEEP TESTING. App crashes overnight so testing is not recorded and end up wasting time and valuable sleep. The support calls take a miracle to be answered. Horrible experience. With a charge of $145 I will be contacting my health insurance provider to see if I can get a refund and a different company for testing.

Terrible app and device. 5 days is not enough. The app closes itself. The app makes me sign in and accept terms and conditions again. It doesn't give a chance to save and the pairing turns itself off in the middle of the night. Don't waste your money. Would give zero stars if that was an option

Horrible unable to pair to Bluetooth instructions on how to get started were just as bad and no way of contacting support spent 269.00 and still not able to get test started . Then I will owe a late fee for not sending it back on their time

Same as all the rest of the comments. Worthless app. Only tip I can give you that worked for me is put your phone on Airplane mode. When done take it back off airplane mode then it saves the data just fine.

Worthless application, worthless company. The app crashes when you try to upload the recorded data from sleep tests, losing the results unrecoverably. The company is a continuous irritation from start to finish, bombarding you with unnecessary and unhelpful messages. Would never use this if I had any choice in the matter. It's a shame I can't leave a zero star review.

ZERO STARS (unfortunately 1 is the lowest allowed). So sorry there's no way to warn people about this app ahead of time. By the time you're reading this, you've already had to pay a co-pay & you're stuck with trying to do this sleep test. There are MAJOR problems with this as you can see by all the negative reviews. When I called CS, the rep even admitted the app is "glitchy". What an understatement. This company is not ready to go public . I requested a refund - they better send it...

This app shuts down in the middle of the night. When I wake up in the morning, my Ultra Note 20 phone says the phone is starting up. It does not give me a chance to submit the recorded data. The app only stayed working on the first night. Maybe, this means one has to Uninstall and then reinstall for each night of use, in order for it to not shut down each night.

terrible issues with the app shutting off in the middle of the night so I was waking stressed and both nights found it had quit the test and didn't save I've called multiple times for 2 days in a row left messages and multiple emails and no reply. they want to charge you if you have it too long but send you an app that doesn't work at all. complete trash. customer service is non existant. would give negative stars if I could.

The history closes out app, so I can not view History. I have to keep signing on. I ended up having to ununinstall and install the app. It seems to be working but it doesn't read my history still on the first day that i've done it. I called and it says that I did it 4 hours 45 minutes which is not true. I was sleeping 7 hours But it did not read that. They can't tell me why the app kept shutting off. They can't tell me why nothing is showing in my test history. Customer service useless

Worst app ever. Did not record my 2nd night. I did it again, I could not verify the testing history. Keep loging me out. Customer service don't answer. So I sent it back; not sure if info was saved. Not willing to pay extra fees for returning late.

As with all the other 1 stars, app is atrocious as well as the customer service. Advised CS that I had screenshots from my device that test started & was recording with timer. Next thing, I wake up to stop the test, app crashed & back at initial login with no saved data. That was night 1. Call for an extension to retry, app will not connect to device. CS called yet again, then start 2nd night (for 1st) & again same thing. What a crock/waste of time! App says "preferred choice". HAHAHA! My foot!

Do NOT use this app. It shut off in the middle of the test. It takes over a day for them to answer an email if they do at all. Then they'll only send you the instructions the device was sent with. If you call, you'd be on hold forever. The way their website is set up, I accidentally paid for it twice and had to fight them for a refund. If you have to use it, download Sleepimage instead. If I could leave zero stars, I would.

App doesn't work. Tried 4 nights and only got one 10 minute recording. No customer service help. They don't answer the call and don't respond to messages left. I gave up and returned the device.

The app continues to crash, so you can not access the history or upload the data recorded. I can not review any testing history. Getting a customer service representative to answer the phone is very difficult. I sat on hold 20 mins first try & finally sent to a recording saying party not available. The second time, the same thing. Finally got a customer service representative to answer (Sebastian) & he said they had enough information to complete the test & send the findings to my PCP.

First night it worked okay But when submitting it sit there getting a spinning wheel of death for over an hour trying to submit the results. Finally the app crashed and it has a check mark on it that it worked. Second night I've had to do twice and it still crashes in the middle the second night. I got to send it back today or I'm going to get charged $1,500 for it.. can't try to get this after work What a waste

The app does not work. Would never open. Called customer service help several times. When on hold for customer service, they never picked up. Blackstone is a ripoff.

App didn't work at all couldn't even log in. Listened to the couple reviews who said customer service was helpful and called. I got a recording I couldn't understand and absolutely no help just more aggravation. I spent hours of my time 2 nights in a row trying to get this garbage to work. Don't waste your time with it.

When issuing you your sleep study, they don't give you all information needed before test like patient ID. Customer service never answers their phone until I had to get my doctor's office to call them to call me. Device is spotty at best connecting to phone and app. Serial number associated with my account did not match serial number on device. Called me and left me a message to call them back after test was finished and still don't answer their phone.

Ok so, I'm technologically challenged. Stick with it and call customer service and get help. I requested a few extra days since i was having trouble with it. They were pleasant and explained thing clearly. (Re: ring sleep test)