Bay Alarm Medical

Outstanding

answered my alarm. but had to wait a little

after filling out the email and password, clicking the login button does nothing, so I can't login from the app. works fine in a web browser.

I feel safe wearing my monitor.

Bay Alarm medical tracking app works well for my mom

Everyone very pleasant and helpful.

The staff is amazing and very understanding. I will be recommending.

Seems to work for a while and then it will stop working again. I uninstall reinstall reboot the phone app still fails to respond. I can use the same email address and password and sign on using a laptop but it doesn't seem to recognize it in the app. The circle just spins and spins. No error message no fault just no connection. At least I know I can go in using Google chrome

The app is terrible. Takes forever to connect to the device. Today, it won't even open. This is rotten for caregivers.

change password function fails to complete password change after multiple attempts.

Bay Alarm Medical is a great product. This app on the other hand needs a major overhaul. When I go to find my battery percentage of my wearable device, it takes the app about 10 minutes to load. The app doesn't really show any billing info which would help. The company gets 5 stars but the app gets 3.

does not even recognize my device and I'm sitting right in front of it, says I'm offline. I did a test call and reached the call center and they got back to me immediately, there's something wrong with this app and I will be deleting it!

very good customer assistance. works anywhere in the US.

Having the medical alert system allows me to feel safe. I am prone to falls, and it's a relief to know someone is there for me

you have to manually update everyday to see current steps and location. the app does not do it on its own. which causes the battery to depleat very quickly. I was going to give it a 2 star but I am being nice. 😎

This was a test for my Grandma's watch, and I was alerted! Thank you.

The service is great. It is great to know my mom can push a button and help will be there!

This app needs to be considered an alarm not a basic notification. Family member had a fall and I had no notification. This is unacceptable and MUST be fixed.

Not sure what the value of the app is when it is not possible to communicate with their staff. 1. Speaker system is not loud enough. 2. Speaker system produces a distorted sound, and 3, Employees do not speak clearly, probably because they are not English speakers. No app can make up for the fact that BAM staff cannot communicate with user if emergency does occur.

Not a great service from day 1. Offshore tech support gives canned answers, lacks follow up and device cannot give update location or updates via caregiver app. They have not fixed... not proactively escalated. Buyer beware.

App is terrible. You try to update your medical device and it does not update constantly. Does not show correctly on map as to where you are either.

works really well for my mother. I get alerted if something happens and I'm able to call her and all she has to do is let them know that she's okay and doesn't need assistance. it really does give me great peace of mind and it was much cheaper than the other options

instant answer!

The app shows zero battery and no status or mapes location after setting up. It also shows fall detection is not activated for my mom, but it shows it is activated on my brother's phone using his guest login. I have all notifications turned on but I have not received any notifications even though there have been alerts. I'm not impressed, this app seems really weak.

App used to do on screen notification when alarm activated. This was useful when wrist button pushed by mistake so I could try to cancel false alarm. edit June 2025 appears app has been updated to send an alert to the phone again!!!!!! upgrade to 5 stars

Just set up, so far so good.

App does not give location history every 30 seconds as advertised and only updates location roughly once a day. it does, however, update battery signal strength and step count. Strange and disappointing.

good uses

Dyfunctioal.

I just double checked that the device tracked my Mom when we went out of town for her birthday. It mapped her to the building we were eating at! Wonderful technology that gives peace of mind to you.

you sold us a device that doesn't work

Used chat and got all my questions answered. Easy installation.

I had zero problems setting up the app. We receive the equipment tomorrow. Hopefully the equipment set up will go as smoothly.

Could not sign in no matter how hard I tried.

Love the security I feel with my my wearing the watch and being able to view where she is.

this app is really bad. Bay Medical is driving me insane. If this doesn't stop I'm going to cancel this service to go somewhere else.

This is illegal, Bay Alarm will NOT allow me to Remove Auto- Renewal feature

Not ready for prime time clunky at best

This is a great device that works wondefully!

Nothing on the application works correctly. The one time when a location is shown it was off 3 blocks. The application is pretty much totally worthless. The only thing that does work is the watch itself.

Great functionality. App is easy to use and navigate.

The app constantly crashes. I can't view where my mother is on the app. This app sucks. Update: this app still sucks. I can never locate my mother. As a matter of fact it showed that she was located at my aunts house a week after Easter when we all had dinner there!

The app is absolutely horrible. I certainly hope their ability to track my father in law's location is better than what is provided through the app. IF it actually updates/refreshes (successful about half the time) the map location either doesn't update or is incorrect. Other reviews (older) indicate this has been an ongoing problem, how has this not been corrected by now?

I feel much more comfortable having my BAY monitor.

As far as Caregiver Tracking, this app is useless. The app crashes Everytime I try it. Also when I try to look at Alerts. While we are pleased with the rest of Bay Medical services, this app is a blight on your reputation.

Courteous and caring.

GPS tracking doesn't work. Logging in via OTP doesn't work. Battery level works.

This does not work. It does not track your loved one. You won't know where they are, or if they fell. You can't see anything. ZERO Can't see their battery level. Can't see how many steps taken today. Do not waste your time even buying the sos watch.

Since the update the app shuts down and says it has a bug and that the developer needs to repair.

This is ABSOLUTELY a horrendous experience. The caregiver mapping was not working for 2 weeks. It had dad out in some field 40 miles from where I knew he was. Bay response Oh, we know where he is on our end, and if he needs assistance, he can just push the button. I tell them Great, so how do "I" find him if he is unable to push the button?We went back and forth until Bay asked for screen shots of the steps I was taking to use the app. Finally fixed it. Days later app closes without notice.

App ability for the caregiver to do GPS tracking of their loved one is not working at all. This worked flawlessly in prior version. Bay Alarm needs to fix this ASAP or will lose customers and not gain new ones. Also " guest user" signon functionality is listed on the app but does not work either. BAM claims to be working on fixes but not delivering yet.

New app history tracking is useless The old app had a map that showed a track of where the senior had been. New app shows a time stamp that you have to click on and then takes you to the map for that time only. Then back to click on another time stamp...and repeat... So instead of a map of location history that you could touch for time, you now get individual times and then one time spot at a time go to locations. Very poor design..not an improvment but a degraded app.

Please put caregiver tracking on the home page. Having to hunt for tracking is inconvenient and counterintuitive.

The new app is almost useless. It took away the ability to see where is the senior now as well as the ability to see charge level. Plus not advising users you were elimating the old app and requiring multiple calls to find that out was irresponsible.

Would have given it 5 stars, but you have to go in a couple of screens to get to the caregiver section. Should be on the home screen.

I have a Samsung android phone. I had no problems downloading the app and updating my emergency contacts and profile. Piece of cake

App does not work on my LG V20 Android. Useless. Super frustrating Bay Alarm.

I'm a new customer with a s22 ultra with current os. I had no trouble setting up the account from my phone. I log in daily to the app without issues. I have update all the info within the app with success. The device at this time is not set up. I will update as the time goes when the device is setup and operational.

Wont log in. Just freeze up when you tap log in.

Can't login after entering password

Full of glitches and bugs.

Unable to login because download of ap does not provide the ability to create your password to then open the app.

Worked fine for me

Simply does not work in any way. SIMPLY USELESS

Horrendous

If you enjoy reading "Error" something went wrong, this is the app for you.

Doesn't work won't go past login page

Unable to login, just hangs. Useless

Doesn't work Galaxy S10+. Created account in website then downloaded app. Put in user name and password and not able to click "login". Stays greyed out.

What is wrong with your own line. I CANNOT GET IN TO CHANGE PASSWORD. THIS IS RIDICULOUS. CANNOT CALL CALL EMAIL

App doesn't work. Won't let me log in.

I can't login. It says there is no internet connection even though I am connected through wifi.

The app already doesn't work

You still can't track

This works about as good as their customer service.....which never picked up the phone