Download AT&T V2026.10.2 APK Free, Mod Premium

I have been fighting with this app for weeks trying to get it to update, with no luck. I have even cleared the cache and data from the app and from the Play store both and still this is the only app giving me trouble which won't update automatically or manually.

Can't even log in. Try to and it just keeps spinning and won't sign me in.. very frustrating when your trying to log in to pay your bill. I ended up having to go on the actual website and log in to pay.. don't know what's going on but please fix the issue so I can at least log in

I woke up without no internet and tried to reconnect, but it didn't. After going on the app it told me why. Apparently, I missed a payment and they gave me an easy method to pay quickly without calling them personally. After I "swipe left" on the payment option, I had internet back in 5 minutes.

The AI could not tell me my payoff. Balance of my phone. It could only tell me what I pay for the month. I already know what I pay for the month, so it wasn't that helpful. I had to call a local store to get logged in. And ideally they couldn't help me much either. Because I have to be in the store for them to look up my account.

Every since the latest update it's horrible. I can't sign in, can't do anything. You have to uninstall and reinstall to sign in. once you leave the app, if you to open the app again, you have to uninstall and reinstall again. please fix it.

Don't let the 4.5 stars fool you, this app is terrible. You can pay your bill, but you CAN'T pay off your phone, EVEN THOUGH THAT'S PART OF YOUR BILL. You can upgrade your phone though, HOW CONVENIENT... Unbelievable. Just let us pay off the phone on the app why is this such a secretative feature.

The app itself is easy to use and has a lot of info, but the app is impossible to update. I consistently have to uninstall and reinstall the app every time there's an update because the update always fails.

It's slow to load, laggy when it's working. My main reason to review is AT&T needs better customer service. Over 22 years I'm a customer and to this day I cannot make a call to them and get accomplished what I need to. BEWARE, over priced services, HORRIBLE customer service and once in awhile leak all your personal info to scammers in data breaches!

The app is constantly freezing/excessive loading time when going to any of the tabs such as "Account" or "Shop". The app itself is not very user-friendly at all. For a company with such great service, the app is beyond disappointing. It's maddening more often than not to navigate to anything outside of the home page. update 9/11/26 the app is much better all around features included. it would be great to have a fingerprint/pin to login faster.

horrible, internet and phone service aren't on same app. cant find transfer pin. I live in southern mn. I cant understand the customer service employees. Bad, laggy service in southern mn. Worst I've ever had . also refused to pay transfer credit. that's the only reason I switched to at&t sounded like a great deal. I spent somewhere between 3 and 5 hours on the phone while I was switching to this trash company. Now im waiting for a call back between 35 and 48 minutes. TRASH.

My att ap just flat out doesn't work anymore. I had to go to the website... 😡 It's updated and everything. What am I paying for as a 15 plus year att customer when the app can't even function on my att device. Maybe I need to switch carriers since my contract was up in the spring...

Since most recent updates, the ATT app does the opposite of connecting to all ATT services. The biometrics no longer recognized, I logged in with password and now I have duplicate log in options on main page, and after logged in one time - it refuses to login again. I have rebooted the phone, the app etc... This app is getting worse with every update. I am starting to wonder if this is the real ATT app...

Moved from Xfinity to AT&T because they offered fiber at my new home. This app is useless in comparison. Xfinity app notified me of any issues or outages within minutes of them occurring and would keep me posted on progress of the issue. AT&T says nothing, it doesn't even show that there's an outage in the app at all, it says "All Clear!" but when I check on their outage page, only after searching my area can I see that there is actually an outage. Don't expect it to be a helpful app.

I get so aggravated every time I have to use this app. And don't need to speak to an actual person! It's like crossing the nine rings of hell just to reach a human! Just make it possible to set up multiple payments and have it go through successfully. The last times I've tried they still drafted the autopay so my efforts were useless. The app is so focused on sales that customer service has gone out the window. I'm fed up. Bring back the old school customer service reps that are there to help.

• This service is always cutting off, one way or another, and most times I can't get to anyone who will help. • The WiFi cuts off any time, for any length of time, and I still can't figure out how or why to turn it back on. • Most of the time I can't get through to a live person. • Since the last update, it quit capitalizing the word "I", the beginning of sentences, most names—and even my own name! Then it takes several tries to correct. • The cursor jumps to some other line.

as of 9/6/2026 I havent been able to log in in over a week. I deleted and reinstalled the app twice today along with a phone restart and I'm still not able to login. since the last couple of updates, it keeps telling me my password is incorrect. I've had the same password since day 1 with AT&T. I've reset the password time & time again and it's not worth the hassle. I have to change the password each time because it tells me incorrect. Please fix this issue.

It is okay so far, it gives the option to turn my own data off, which caused buffering and pending messages. smh Idk I was just checking to see that. lol Now I'm trying to turn it back on. I pay phone bill already. I'm connected to wifi since its only allowed me to receive notifications including texts messages I'LL update review once I turn it back on.

I haven't been able to sign in to this app for 2 months. I'll delete it, download again,nothing. I get help(At&t)we finally get in, fix everything, then same thing happens all over again, i can't connect to the server or a network problem says the pop up. the expert over the phone can only temp fix it after restarting everything a couple times, so it's a mystery.

this has been the worst experience I've ever had with a mobile phone service and internet service. so basically this company is horrible. I've had nothing but trouble from the time I got the service back in July. customer service can't seem to correct it the issues and when I went to the store to correct the issue, I get hit with another activation fee. I wasn't supposed to have the first one so now there's two I switched. I absolutely hate AT&T I will do Google review yep and everything else

once again, I cannot log into the app. I am always logged in but everytime it logs me out i have to wait days until it lets me log in again. this is ridiculous! do you want your money or not? fix your trash app and also, fix your data connection issues. the last 40 months I feel like I am back in the mid 2000s by the slow data speeds you have. I pay for all the data speed and storage extras, I shouldn't be dealing with a "no contract" treatment. I should be treated like royalty by how loyal I am

the app was rly good till recent updates....i go to pay my bill and makes me log in....then it just stays loading.....never logs me in....just the loading circle thingy....after 5 mins still no change....last time i spent about an hour+ closing the app and opening it trying to log in each time and it finally let me in....idky it takes so many tries and why it has to log me out every time the app closes....plz fix this...also i tried to do it through the site and it only opens the app so plz fix

So far it's meh. it seems faster than Verizon's app, but not as well focused in the design. Also setting up screen time limits needs 2 things: 1. better limit overrides for individual devices (5 min, 15 min, 1 hour, whole day), 2. on days of the week for setting screen time limits, the background color needs to be brighter, because the dark highlight color on black background is basically unreadable.

This app reflects the same poor experience I had with AT&T. The biggest problem was the network—it was unreliable almost everywhere I went, with frequent signal drops and weak coverage. I paid for service that I could barely use. Customer support was no help despite multiple calls, and my billing was confusing. My monthly bill was usually around $95, but my final bill jumped to $146 without a satisfactory explanation. I switched to another carrier because I no longer trust the service. I would n

I've never had more problems with any app and now service or LACK OF SERVICE(S) WITH ANY COMPANY THAN I'VE HAD WITH AT&T. Can't tell you much more about the app because I can't access it anymore. *I can now access the app, but the only good it does is to pay the bill. I've been with AT&T for at least 20 yrs and the customer service is non-existent unless you have an entire day and go through 30 people and still NOT GET YOUR ISSUES RESOLVED. Don't keep their word.

Please hire customer service agents!! We need help, the AI is hanging up on me constantly and I can't get a call through in less than 15min. That's a super egregious waste of my personal or work time. Stop laying off people we actually need. I can't do all this stuff myself and neither can the average customer.

from the moment I switched to AT&T it has been a nightmare. There have been so many issues from hidden fees, not processing phones I sent it right away, not adding my first responder discount, my bill tripled to what I was paying at my prior cellular company. Every time I call in nothing is ever resolved.

slow and difficult to navigate. go to the store or call, the app is basically just a verification system, and it barely does that, usually 10 min wait to get a 2FA verification and it's usually not the correct one the website accepts

The app is trash. Crazy considering how much we pay for "service" every month. Do better. Update: it's been at least a month that I have been unable to login to the app. it just stays on the login page. The worst and embarrassing for AT&T.

terrible. before I could just click app and it would bring up my account with all info that I needed. Easy and convenient. EVERYTIME I have tried to open the app now that its ( new), it does nothing. I havent been able to look at my account at all. Not helpful one bit. more of a headache.

They will 100% lie to you to get more money out of you. I was told I would not have activation fees on my phone lines. Second month, there they are. I use the app to contact someone and explain. At&t sends me a text saying they fixed it. They did not. When to two locations, said I needed to call in. Call in and they said they put in a ticket to fix it. Call in 2nd time. Lady says the ticket was placed with the wrong department. Manager says there is no proof. even though I have a text from them.

This app refuses to update on my Pixel phone. Everytime there is an update, I have to uninstall and reinstall. Also finding that a number of functions just plain do not work. for instance, when trying to add a new line, it loops back and forth between the steps to add my device and specifying what my device is. Also ran into this when trying to choose a new device and plan.

Location inaccuracy. I check a few times just to check location and lately its been way off to places never been too. today in 2 hrs it was going left and right between 2 cities and location didn't move for hours. not sure what's been going on with this part. everything else no issues

The worst app I have ever used! login is hard and not user friendly at all. No biometrics login exist and if logged out and attempting to login when the app is on, login fails. You have to close the app and login again. Also, settings are hard to change on the app and don't update immediately.

I've had ATT for a little under a year now. Swapped from T-Mobile because my pricing was supposed to go down almost $80. That lasted about two months when my "pricing adjustment" hit and lo and behold it went back up to the same price T-Mobile was giving me. Also, the app never lets me log in. It just loads and loads and loads.

service was ok. but if you ever wanted to use the app to get support it was like having teeth pulled. AT&T is more focused on selling you another device than providing actual support. the app is very difficult to find help and every option leads to them trying to sell you something. I actually called them one day and they kept me on trying to sell me a new phone and I was trying to connect one I just bought. totally oblivious to my situation. i switched to Google Fi this week.

This app is slow and glitchy, sometimes to the point where is it unusable. It takes so much longer to load billing details and screens then it does through the web interface, and trying to do anything within the Controls options with group setup? Forget about it. The changes don't save until you go through and update like 5 times and then it takes time to send the update to the device. I've worked on teams that developed apps and if I was in this one, I would be embarrassed by the performance.

I have used this app for years and it worked fine. About a month ago I was logged out by the app and have never been able to log back in? I have uninstalled the app, reinstalled, cleared the cache? I still cannot? I have to go to my browser to log in ? what happened? its very annoying.

Worst chat service I have ever dealt with, when you leave your phone alone in the screen goes dark and your phone screen goes dark you lose whoever you're chatting with , they completely disconnect from you and now you got to go back and do the whole process all over again and when you try to review what y'all talked about everything's blurred out, you called 800 number and they referred you to go to this app and chat with someone, why, that was the biggest waste of time I've ever had.

at&t fix your app!!! this is ridiculous. I need to pay my bill but can't because your app isnt working. one time my bill wouldn't load, tried for like a week. so it made me late on my payment, I had to call and they didn't care that I was late bc of their app and still had to pay the late fee.

As of version 2026.7.1, cannot login. Click on "Sign in", and I am greeted by a spinning circle that never moves beyond that screen. I never get the opportunity to enter my username (email address) let alone my password. Rebooting phone makes no difference. Removing updates (uninstall not permitted) and re-updating and rebooting didn't help. Can't just remove updates and use the app as-is, because it immediately forces update to proceed. Not worthy of one star, but I cannot give it zero.

The last few updates for this app haven't been able to install for some reason. idk how to report it so I'll just leave this review. normally a good app, but I don't like that it's not updating bc that could put me at risk for security vulnerabilities. please fix this issue! I'm using a Samsung Galaxy S24.

TRASH! I never asked for this! A door salesman knocked on my door with enthusiasm. I really thought it would have been better than what I currently had. NOPE!! 1st of all the wireless internet is called "air". I asked about fiber and they said I had to go through Quantum. Well they had bad reviews too! The internet "air" is slow. The cell phone service costs way too much. They also up charged me! I'm extremely unhappy and it's only been less than a week. I'm cancelling my service.

I'm so frustrated by this app. numerous times Ive tried updating it and every single time it fails to update via the play store. The only fix is to delete the entire app from my phone and reinstall it over and over EVERY update they roll out. This is such a terrible experience, and it isnt like you can use the app when it's outdated either. This should not have been happening for over 6 months without a fix

I keep getting alerts AT&T needs to update but everytime I try I get an error message "Can not install AT&T". I have reached out to support multiple times with zero response from anyone. Not even a robotic response that someone will be in touch. The app is unusable. DO BETTER TECH PEOPLE!!!! After ready the MANY same complaints, I'm uninstalling this useless app. Don't waste your time like I did with it.

If you're having difficulty getting in the app, or it won't update, uninstall and reinstall. Don't push update. At&t didn't help me though I emailed multiple times. A relative was the one that got me in the app after numerous failed attempts with no aid from AT&T. But they call for upsells regularly. smh.

update 8/12/26, still having the same problem with every new update. continuous app update errors. every time there's a new update, I get an error message that the app cannot be updated due to technical issues. The only fix is that I have to completely uninstall and reinstall the entire app instead of just the update. That's a really annoying fix because that means I have to sign back in every single time and go through the tutorial like the app is brand new to me when it's not.

the worst carrier app I have ever had the displeasure of using. constantly gets stuck at loading screens, won't display pages for no discernable reason, and throws up obstacles at every possible turn. I was ready to throw my phone out of a window while trying to set up an international data plan.

love the service, hate the app. every single time theres an update, phone refuses to let it update properly, so im stuck in an infinite loop of uninstall/reinstall just to apply an update. (android phone, samsung galaxy S21, to be precise.) but other than that its good. (in short, aside from updating the app, quite happy with it. please.... please fix this issue.)

Worst Service Provider & Customer service EVER. Extremely difficult to get any human representative. Everything that I was told upon signing up did not happen. I was never sent boxes to trade in old phones even though I have an email specifically stating they were automatically sent out. I had to call in because they never came & the rep told me I was expected to request them. Sent in my old phones & 4 months later STILL no rewards to pay them off. Currently trapped in 2 contracts. ATT=CROOKS.

don't know what's going on, but this app hasn't worked for almost a month. can't sign in.. it just freezes. first it would let me put credentials in, but still wouldn't login. now it doesn't do anything at all. it just spins after I hit sign in, and doesn't do anything. i can still login to the website.

The app was working just fine for the first 6 months. Now it logged me out and every time I try to log in, it just keep loading and won't do anything. I uninstall and downloaded it back but still having the same issue. Bad enough my bill be high and service drops all the time now I can't even use the app

Poor app. Cannot update, so cannot open. Need to uninstall and install again. They said I would pay my bill at $xx but then the bill came with $13 more. I asked and they said I should set auto-pay to get the discount so that the bill would be $xx like they said. I did it but the bill did not change. Again, wasting time to ask and they said I had to wait for 2 bill cycles. Why? An internet company needs that long just to update the discount?

try using the app and all it does is spin and never loads. Can't access my bills and it truly is annoying. like why does a technology company have probably the worst app out of all the phone companies. even straight talk has a better time. I don't recommend and will even be switching carriers because of this.

My experience with AT&T has been the absolute worse. You can NEVER get a live agent. When of if you do get a live agent they are rude and NO ONE is on the same page. You get different information from customer service and different information from the actual store. They always try to make it seem as if the customer is the reason for the issue they are calling about. I hate we switch to this company. On top of that they dont have good cell service. This is horrible. Dont join AT&T.

Sign In Now Bugged. The app used to be great. Now it just keeps giving a human verification test when I try to sign in. If my password entering is wrong, then it should tell me that. It is neither signing in nor giving an error. Just acting like nothing happens each time I try to sign in.

Not to sure what update they did but the app has been busted for a week now. Can't login anymore as it just has an infinite loading screen (blue circle spinning). Before it worked just fine; a bit slow on some portions; but I was at least able to pay my bill with no problem.

This app is bordering on nonfunctional from how bad it is. It's extremely clunky and awkward to use. Shopping for phones is basically impossible from errors and pages constantly reloading. If all you do is pay your bill from the initial landing page then it's fine for that, but anything else is better done on the website. This feels like an unfinished demo app for a start-up, not at all what I would expect from a company of this size.

Worst customer service in America. I unfortunately landed here with a misleading offer. To understand the bill issue, I asked the chat robot for help, it sent me nowhere, I went to the AT&T store and they don't know anything, I called for support and the answer received was terrible, next month was something different. Good luck with them.

my app always keeps me logged in till a few days ago and the app mysteriously logged me out. I did the update to the app but it will not log me back into the app. all it does is do a continuous loading circle. I have restarted my device several times and still am not able to log back into the app. I had to go thru the website to pay this month's bill and was able to login thru the website. i have NEVER had an issue with the AT&T app till now and I've been a customer since 2017.

HORRIBLE! I should have stuck with T-Mobile! AT&Ts app is slow, it doesn't give me my entire account information. I can't sign into my account on the website. Both the App and website keeps throwing me in a damn loop and taking me back into sign in. I'm way beyond frustrated!

For the past few weeks- likely since the latest update- the app won't log in or display any of my account information. I can log in to the website no problem, but when I try with the app it just stays on the loading screen, wheel spinning and nothing happening. I tried restarting the phone, tried clearing the cache, tried wiping data, tried disabling and re-enabling, tried uninstalling and reinstalling all updates, etc. Still nothing on the app.

Every time I open the app and tap "Sign In," the screen just loops endlessly and never actually takes me to the login page or lets me enter my credentials. I've tried restarting my phone, clearing the app cache, and reinstalling the app entirely, but the bug persists. Please fix this sign-in loop issue in the next update so I can manage my account.

Since the app installed updates it suddenly doesn't want to work. I haven't been able to sign in to my mobile account. It never asks me for my sign in information. When I click the sign in button, the circle automatically starts spinning and spinning and never goes anywhere. There is no option to uninstall. Its been this way for weeks. I can sign in to my account from Google but not the mobile app. No one seems to know what the problem is. Very disappointed.

The myAT&T app used to be rather good before this redesigned Ai focused new AT&T app. Now, if and when I can successfully sign in without the app getting stuck in a loading loop, the ability to modify features is not on the advanced level I am used to. I do not like that I need to constantly ask ai for where to find this or that. And even after I have found the thing I am looking for with ai, the information links to the feature inside the AT&T website on my browser. Unfortunately thumbs down.

The majority of the time, I am unable to log in. Will have full signal, connected to wifi, and it circles the drain and won't log in. need to update information or pay a bill? can't log in. may try next month when my bills late though it likely won't log in then either. Forced Stop, restart the phone, unable to uninstall and reinstall. True the trouble shooting and none of it works. App didn't use to he this bad but with more updates its become unusable.

Since latest update, I cannot view my talk text and data logs. This is such a big deal to me I am considering switching all of my services for this reason. Att get it fixed or I'm done. As of July 21, 2026, with this new update, have the same problem again! I need to be able to see ALL of my call and text logs. I cannot and it is a problem.

was lied to and sold on an internet package that was "locked in", only to find out, ON MY FIRST BILL, that the price is only a promotion, and my price will increase in 12 months. "that's the difference between us and our competitors, your price won't change" lies. Will never use att again. can't wait to cancel. tier 2 support, back office dept, unhelpful. video evidence doesn't matter. unsatisfied and lied to. Your price will increase.

New app update. Terrible, every link leads to this new AI chat bot that cannot understand even the most basic things. I asked it where my att mobile phone bill is at and it got stuck in a loop unable to direct me anywhere. Used to log into ATT business and my bill, lines, and usage any anything else important was right there at the home page. Absolute reverse progression in the worst way.

The last 2 updates have been such a challenge logging into my account through the app. All it does is spend and never gets me anywhere. I have Uninstalled the app, cleared cache and everything... no luck. It's pointless even when you try to claim the perks they say you have. So frustrating 🙄

The app doesn't work. When you click on sign in, it just spins and never goes to the sign in. I searched how to fix it. I cleared the cache and uninstalled and reinstalled it multiple times. It never opens. I have friends that have AT&T. They all confirmed the same, it doesn't open for them. I called AT&T and the told me to uninstall and reinstall it, which fixes it's glitch, and to clear the cache. I told them I already did, but they didn't work. She said to use the website. Great app, NOT!

This is by far the worst mobile carrier app I have ever used. It doesn't even let me see my connected services or do something as simple as paying my bill. The app is slow, confusing, and extremely frustrating to use. On top of that, the phone service itself is terrible. My monthly bill is higher than what I was promised when I signed up, which feels misleading and dishonest. I truly regret switching to AT&T. I would not recommend this company to anyone until they improve both their app and thei

For ten years, AT&T has had such a trash app. How can an internet company have such a slow and glitchy app?? I should be able to view my bill in less than 10 minutes and 20 attempts. I think they don't want you to be able to get into your account and change things or review your itemized bill. I end up going to the store and being upsold relentlessly while a lobby full of people wait. ISPs are the worst.

att is bogus. everything is fine and dandy apps are great. but don't tell them you have a prepaid device. that's when all policies that you have been reading about expecting to follow are rewritten held under a complete different set of guidelines and can't explain it except for that's the way it is. paid in full, not stolen, 60 days on the network and account paid. why is prepaid held at a different standard than post paid

Hangs, slow, and loves to sell product with usless help. After several years it has gotten even worse if you can believe it. For example if trying to request a repair ticket for a broken fiber line i defy the average person to quickly and easily find the contact number. The AI chat is worthless and tells you all the things you can try, but not what to do when they don't work.

How does this app have a 4.6 star rating? I've hit the same verification bug three times this week. Everything is reliant on it texting a verification number to my phone, but it's always broken and won't display a number to send the code to. It's an incredibly frustrating loop of broken technology.

Every time I try to pay a bill online to avoid add-on fees something is wrong with the app or site and the " can't process my payment" how convenient 🙄 Not to put my business out there but I am avoiding additional fees for a reason! I barely can keep up with my bill itself! 🤦🏾‍♀️

Just switched from T-mobile 6 phones and 2 internets (different locations) since its fiber. This is the MOST UNFRIENDLY USER APP I've ever used. its like a 20th century app.. reminds me when I 1st got into programming in the 1980's. If you want to assign a name to a # in device list it also us the caller ID. have fun finding how to do this. All of this for FREE phone's- which you still pay for of a 3 yr contact. Plus noticed ATT reception not as good as T-mobile in building and locations.

Absolute trash since this latest update! I used to be able to access my account and see all my devices and make changes if I wanted to through the app. Now all I can do is login and access app profile settings, besides that the rest of the app is blank as if I don't have any phones. I've tried deleting and reinstalling the app to no avail. Getting the same result from their website, so maybe AT&T just finally crashed and burned.

Weird app. When it works, it works well. But then the app updates and the updates fail to install on my phone after being downloaded. If I delete the app and do a clean download, no problems. My phone is older (Pixel 5), but this is the only app that gives me trouble. So I don't think it's a phone problem or a Play Store problem (otherwise I should experience problems with other apps). Gets annoying after a while.

Update 7/9/26: somehow has gotten even worse, basic functions dont even work anymore, I have wireless account lock activated and this new app version refuses to let me disable it. It worked perfectly before this latest update I'm so done with AT&T! 🤬 Quite possibly the worst app I've ever had to use, doesn't load properly, tons of errors, and straight-up doesn't do what you ask of it a team of monkeys could create something better than this. AT&T obviously does not give a Damn about android

Been with AT&T for 15+ years. This app has never EVER been something I look forward to using. It takes so much time to load anything doesn't matter if you are on WIFI or the network. Even paying the bill is tough, you would think they don't want any hiccups with that but nope still a struggle. Every update I update hoping thing will change, they don't. Always so disappointing.

disgusting. phone unable to receive notification text messages, so therefore, unable to sign into app, EVEN THOUGH I HAVE THE PASSWORD. NEEDS TEXT MESSAGE VERIFICATION. GOING IN CIRCLES AS I CAN'T RECEIVE THE TEXT MESSAGE. THEN HAVE TO WAIT LITERALLY FORTY PLUS MINUTES TO SPEAK WITH A REPRESENTATIVE WHILE LISTENING TO ADS ABOUT GIVING AT&T MORE MONEY. THE AUDACITY.

Update 7/7/26: so now that AT&T bought Quantum our internet bill was supposed to automatically drop by $20 a month. Try getting through to AT&T billing services. LOL. So many steps just to pay my phone bill. If you have to minimize the app in order to check your email for the code, you have to start all over again. How silly. Coverage was def better with T-mobile.

this app has never been that great but now I cant even update this stupid app everytime it says cant install. Ive tried every troubleshooting method and then some . att is really making me mad after 3yr of a $400 cell phone bill and its been raised 2x by $25 this year . the only reason I went with them is to upgrade when I choose. I was with cricket over 10+yr. after I find out im stuck in a slow 3 yr lock on my phone and to upgrade after I also have to pay an extra $10 a month .

Worked fine for years on multiple phones. Used to be easy, biometric login, saved payment options, swipe to pay, used to take less than 1 minute to pay my wireless and internet. No longer works, can't log into my accounts, cannot even uninstall the app from my phone like searches recommend. Not sure what they did to the app, but it ruined it.

THE WORST APP IN THE APP STORE! they call this an upgrade??? I sat in my car for 20 mins at UPS trying to just log in and find my acct # to return my equipment! Ended up crashing out to the poor UPS employee and he replied, "I don't know why they make it so complicated for you. I found your acct by scanning the equipment and entering your last name into our system." I was like, are you serious?! UGH!

must uninstall/reinstall to update- terrible experience. every time an update is released, going on 3 versions now, it errors out on the update. I have to uninstall it, and then reinstall it to get the most recent version of the app. it's nearly not worth it considering the app has never been fast or of particular utility. guess I can say at least it's not as bad as their "smart home" ISP app. still, I think both are hot garbage it's just that one is an active fire.

Service goes down at the end of each month and you have to wait until the start of the business day for real people to talk to. Their app as well as their call-in service tells you everything is fine when everything is down and your apps tell you it's down. Restarting does nothing, it's junk and it's slow. Unreliable for working at home and useless for most purposes.

I'm constantly having to uninstall the application to update it. I can't just update it from my phone. I've cleared cache, restarted, etc. The app itself is useful but convoluted. I wish I knew when I was using WiFi hotspot mode thing. I forget what it's called. And I wish there was an easy way to disable it. Maybe there is, but they don't make it easy.

Frustrating. It has good info about your usage and billing but once I entered my auto pay info I could not change it. Adding additional accounts seems easy but they never save. I tried a dozen times to add my new checking account or a new debit card. Never saves. I'll have to fire up the laptop. The AI is useless. Like the one that you reach on the phone. It's very stupid and not helpful, almost like it's designed to not help unless you have a question you could have figured out yourself.

Nothing really syncs to your account, especially with billing, and they push not speaking to a human and upgrades to your account, not service when you need it, nor full accuracy to your account info. more from 4/28/26: cancelled service for May 4, app has payments scheduled for June and July onward (everything is paid off), and the supervisor said, "it probably a glitch in the app". so no. app is useless.

This app is ridiculous, I have always had problems with using this app. U have to log in like 3 or more times. I can never back out of a session unless i want to log in again, And now I can't even update the app it just stays in pending. I wish I would have never switched from Verizon just to save a few pennies. got a new update on my att app nd now its even more ridiculous than before. How do locate your accounts? I can't even pay my bills unless I go online or to the store. ATT JUST STOP!

The app has never shown any of my account at all! I have never been able to see what's on the app or make changes to it. part 2 I'm still not allowed by this application to access any of my information at all! I was trippled charged had over 1,000 in overdraft fees that all i was allowed was credit for the overcharging not one 25.00 fee for all other bills bouncing. frustrating as heck and not one bit of help at all from at&t

I have had att service for about a week. I don't think one time this app has shown the same due date and payment amount about 2 dozen emails have detailed. What is most disappointing is I can't find any contact information other than the bot which is no help at all. They have 2 accounts set up when the services were quoted at one price and are supposed to be bundled together. I go back to the att store and am told it could take several months for all discounts to be activated. Is this a scam

The new app design is horrible. Most of the information is out of date. The text usage is inaccurate... shows a bunch of numbers that I haven't received text from, and don't know who they are, but never shows text from my contacts that I have actually received or sent. Most taps lead you in a circle to info you have already viewed. The old design was far better except that it usually took me to the website.

The app reports that there is nothing wrong with my connection when I am getting a small fraction of the speeds I should be getting with gigabit internet, even when connected via ethernet. They also changed this app entirely and removed the ability to reboot my modem from the app, so now instead of just clicking a button in the app when I have low speeds, I have to go back to the primitive solution of unplugging the device physically (something I don't even have to do with my router).

This would be a lot better if At&t brought back the feature to either with making a payment or manage auto pay At&t got rid of it or you can only do it on the desktop version is the switch to pause auto pay for the month. I only use auto pay for the discount and not my payment that doesn't help. I pay weekly installments but I just want to pause it.

horrible. for one, it won't let me verify myself without sending a text to the phone, which isnt with me since I opened the line for my husband who left for the Army and can't be reach while in training. Next, I haven't found where I can reach an agent via chat or a phone number for customer service yet. might be there, but I can't find it. all this stupid app is good for is paying the bill. can't seem to do anything else with it.

It's horrible trying to manually pay bills on this app. It's not easy access and it's difficult to find and once you get to it, half the time it won't let you pay due to an app bug. I was charged 4 times in 1 month for my phone bill and trying to get a hold of customer service is atrocious unless you enjoy waiting on the phone for 3 hours after they transfer you 5 times.

Tried to place an order, had to scan my ID (took 30 minutes before it accepted pics) and then order was canceled - could not verify it was me. I am on the phone with Bianca and she is slower than frozen molasses. Oh and I was told i would get the same deal that they canceled, and that was an outright lie. I'm so over the lack of actual good customer service.